Genesis Espresso B2C User manual

Part No. PR10960000 Issue: New 04/06
Technical Manual
Technical Manual
Including Spare Parts Information

Contents
Page No.
Introduction ...................................................................................................2
Important Information.................................................................................2
Section 1 - Machine Specifications............................................................3
Section 2 - Installation Procedure ............................................................7
Section 3 - Programming Mode..............................................................13
Section 4 - Engineers Program................................................................16
Section 5 - Service Keypad Functions...................................................56
Section 6 - The Vend Cycle.....................................................................60
Section 7 - Technical Information ..........................................................64
Section 8 - Espresso (B2C) System .......................................................69
Section 9 - Dispense Tube Lengths .......................................................72
Section 10 - Electrical/Electronic Diagrams.........................................73
Section 11 - Diagnostics and Simple Maintenance .............................84
Section 12 - Spare Parts ...........................................................................95
The following symbol is used throughout this Technical Manual:
Safety First! Take care, risk of personal injury.
Crane Merchandising Systems accepts no responsibility for damage caused to the equipment through
misinterpretation or misuse of the information contained in this manual.
©Copyright 2006 Crane Merchandising Systems
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Introduction
This machine has been designed to our own rigid safety and performance standards.
It has been designed to comply with sanitation and health guidlines recommended by
the Automatic Merchandising Health-Industry Council (AMHIC) and it conforms with
all other NAMA safety recommendations.
This machine has been manufactured in accordance with the safety standards of both
Underwriter’s Laboratories and the Canadian Standards Association. To maintain this
degree of safety and to continue to schieve the level of performance built into this
machine, it is important that installationand maintenance be performed so as not to
alter the original construction or wiring and that replacement parts are as specified in
Section 13, Spare Parts. Your investment in this equipment will be protected by using
this Technical Manual in your operation, service and maintenance work. By following
prescribed procedures, machine performance and safety will be preserved.
Crane Merchandising Systems Parts and Support Phone Numbers:
Parts: 1-800-621-7278
Service: 1-800-628-8363
Important Information
When installing or servicing this machine, always have this manual available for quick
and easy reference and always follow these basic precautions:
1. The machine should be situated on a strong horizontal surface capable of
supporting 160lbs (70kg) minimum and at a convenient height.
2. Allow the machine to cool before moving.
3. Do not operate the machine if any part is damaged, e.g. power cord, until a
qualified Service Technician has checked it.
4. Warning! Always disconnect the machine from the electricity supply before
removing any protective covers/panels when servicing. Replace all covers/panels
before reconnecting the electricity supply.
5. Important! The machine is fitted with a pressurized water system. Under no
circumstances should this be dismantled other than by a fully trained
service engineer.
6. Never use a water jet to clean this machine.
7. This machine is for indoor use only and because it is a beverage machine, should
be sited in a clean, hygienic area.
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Section 1 - Machine Specifications
1.1 Specifications
* Height includes visible bean container.
All weights and dimensions are approximate and are for guidance only.
1.2 Canister Capacities
1.3 Water Filter
Genesis machines fitted with the CoEx® espresso brewer must be connected to the
water supply via a scale inhibiting water filter.
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Espresso (B2C)
Height 33.85 in. (860 mm)*
Depth 23.23 in. (590 mm)
Width 21.26 in. (540 mm)
Weight 154 lbs. (70 kg)
Cup Capacity 230
Number of Canisters 6
Electrical Requirements
(i) Voltage 115 V ac
(ii) Current 12 Amp, single phase
(iii) Frequency 60Hz
Water Services
Pressure 10 psi (69 KPa) - 80 psi (522 KPa)
Canister Capacities (Approximate)
Espresso Coffee Beans 4.0 lbs. - 240 cups
Freshbrew Coffee 1.2 lbs. - 130 cups
Chocolate 5.0 lbs. - 130 cups
French Vanilla 5.0 lbs. - 130 cups
Topping 3.0 lbs. - 180 cups
Sugar 6.0 lbs. - 1075 cups

1.4 External Features
Key:
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1. Coin Entry
2. Coin Reject Button
3. LCD Display
4. Drink Selection Keypad
5. Selection Decals
6. Coin Return
7. Foot
8. Door Lock
9. Graphic Panel
10. Door
11. Fresh Beans Container
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4
6
5
7
8
9
10
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1.5 Internal Features
Key:
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1. Soluble Ingredient Canister
2. Freshbrew Coffee Canister
3. Fresh Beans Container
4. Main Wire Harness
5. CoEx® Brewer
6. Brewer Waste Bucket
7. Waste Tray
8. Waste Tray Grill
9. Moving Dispense Head
10. Door Switch
11. Mixing System
12. Cup Drop Unit
13. Canister Outlet
14. Cup Turret
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5
6
7
8
9
10
11
13
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1.6 Drinks Choice - Espresso (B2C)
Ingredients:
6 Canisters
1. Milk
2. Sugar
3. French Vanilla
4. Chocolate
5. Freshbrew Coffee
6. Fresh Coffee Beans
All speciality drinks made with
freshly ground coffee beans
and cappuccino topping.
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Drink Selections Espresso
6 Canisters
Gourmet Coffee ●
Fresh Coffee ●
Hot Chocolate ●
Cappuccino ●
Caffe Mocha ●
Caffe Latte ●
Espresso ●
Double Espresso ●
Americano ●
Chocomilk ●
French Vanilla ●
Hot Water ●

Section 2 - Installation Procedure
2.1 Location Preparation
After the machine is unpacked and placed near its permanent location, you need to
make sure that you have the correct electrical and water service.
The machine needs electrical power as shown in the following table.
NOTE: Each machine should have its own electrical circuit.
Power Requirements
This machine is supplied with a service cord for the country of use and is terminated
in a grounding type plug. The wall receptical used for this machine must be properly
polarized, grounded and of the correct voltage. Operating the machine from a source
of low voltage will VOID YOUR WARRANTY. Each machine should have its own
electrical circuit and that circuit should be protected with a circuit breaker or fuse
conforming to local regulations.
Voltage Check - Place the levels of a voltmeter across the LINE (LIVE) and
NEUTRAL terminals of the wall receptical. The voltmeter should indicate 110-130 volts
ac for 120 volt, 60 Hz locations.
Polarity Check - Place leads of a voltmeter across the LINE (LIVE) and GROUND
terminals ff the wall receptical. The voltmeter should indicate 110-130 volts ac for 120
volt, 60 Hz locations.
Noise Potential Check - Place leads of a voltmeter across the NEUTRAL and
GROUND terminals ff the wall receptical. The voltmeter should indicate 0 volts ac. A
measurement greater than 1.5 - 2.0 volts ac could result in problems for the machines
electronic circuitry caused by electrical noise.
Any deviation from these requirements could result in unreliable performance from
the machine.
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Country Volts Frequency (Hz) Current (Amps)
Canada 115 60 15
United States 115 60 15

2.2 Locating the Machine
1. The machine is suitable for indoor use only, sited in an area with a recommended
ambient temperature not below 50°F (10º C) and not exceeding 86°F (30º C).
The machine should be located near the appropriate water and electrical services
as detailed in the specification table.
2. Prior to moving the machine to its location, ensure that there is sufficient access
space available via passageways, stairs, lifts, etc and that the table/counter where
the machine is to be located is strong enough to support its weight. (Refer to
Specifications Table).
3. To ensure adequate ventilation, 4 - 6 inches (100 - 150 mm) clearance must be
allowed between the back of the cabinet and the wall.
4. Open the cabinet door using the key provided. Remove all transit packing and the
installation kit from the machine. Check for visual signs of damage which may have
occurred during transit. If the machine is damaged or any parts are missing, you
must contact the supplier immediately.
5. Referring to the diagram opposite, fit the four feet (1)
to the machine. Ensure that the spacer (2) is fitted
between the washers (3) as shown. Using a 12 mm
wrench, adjust the feet until the machine is levelled in
both front to back and side to side planes. Ensure that
the door opens and closes easily.
2.3 Connecting the Water Supply
The best type of water for coffee brewing is normal hard (tap) water. If your location
has chemically softened water you should do one of the following things:
● Have a non-softened supply line run to the machine
● Contact your local water filter supplier for information and suggestions
Well water can also be used in the Genesis. However, you should have it checked for levels
of carbonates and alkalies. Contact your water filter supplier if these values are relatively high.
What is the Water Pressure at Your Location?
It should be no less than: 10 psi (69.0 KPa) at 1/2 gallon/minute
And no more than: 80 psi (522.0 KPa) at 1/2 gallon/minute
If you are unsure about the pressure and flow rate, check with your water company.
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3
2

2.4 What to do With the Water Supply Line:
● Locate the supply line at the rear of the machine
● Equip the line with a shut-off valve
1. Flush the water supply line before connecting it to the machine. A minimum of 5
gallons is usually required before connecting the machine to the supply line. DO
NOT flush the machines water system. If you do, you might introduce water line
contaminants into the machine.
2. The machine should be situated within 3 feet (1 meter) of a drinking water supply.
Connect the hose supplied with the machine to the water supply ensuring that the
seal supplied is fitted correctly.
3. Connect the hose to the inlet valve located on the rear of the machine. Ensure that
the seal is correctly fitted. Ensure that all water supply fittings are tight.
4. Water Filter: Genesis B2C machines are fitted with a CoEx® brewer and must
be connected to the water supply via a water filter. This filter must be of food
grade quality and able to remove temporary hardness (scale), heavy metals (lead,
copper, iron, cadmium), chlorine and any organic pollutant's/discolouration.
Note: If the machine is connected to the water supply and used without a water
filter as specified above, the warranty will be void.
5. Turn on the water supply and check for leaks. Prime the water filter following the
instructions supplied by the filter manufacturer.
2.5 Connecting the Electricity Supply
Safety First! The power cord furnished with the machine has a 3-prong
grounded type attachment plug. It must be plugged into a 3 prong grounded
type receptacle grounded in accordance with National and Local electrical
codes and ordinances.
Important: If the power cord becomes damaged in any way it must be replaced with
one of the same type available from the manufacturer of this machine.
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2.6 Set-Up Procedure
1. Ensure that the electrical and water services to the machine are connected
correctly and turned on. Ensure that the waste tray is fitted correctly to the
machine. Open the front door of the machine and swing the cup turret assembly
out of the machine.
2. Soluble Ingredient Canisters: Rotate soluble ingredient canister outlets to
upright position and remove the canisters - DO NOT place ingredient canisters
on the floor. Remove the canister lids.
Fill the canisters with the correct ingredients, re-fit the lids and re-fit canisters
into machine ensuring that they are returned to their correct positions. Rotate
the canister outlets to their correct operating positions.
Fresh Beans Container: Release the clips securing the
bean container cover as shown in the photograph.
Carefully lift the cover from the container. DO NOT
place the cover on the floor.
Fill the container with fresh coffee beans. The container
has a capacity of approximately 4.0 lbs (1.8 kgs). Refit the
cover ensuring that the clips are located correctly.
Note: To maintain optimum drink quality, Crane Merchandising Systems
recommend that the bean container is replenished on a daily basis.
3. Remove the turret cap and fill the tubes with the correct
size cups for the type of cup catcher fitted to the machine.
Load the cup turret only with cups that have been
designed for use in a hot beverage vending machine.
Allow the cups to drop into the tubes directly from the
packaging. DO NOT TOUCH THE CUPS WITH YOUR
HANDS.
Important: Do not fill the tube directly above the cup dispense position. Allow
the cup turret motor to rotate a full tube to the cup dispense position. Rotating
the cup turret by hand will damage the mechanism.
Note: If paper cups are being loaded, each pack of cups must first be inspected
for damage to the cup rims. Damaged cups must not be used.
4. Swing the cup turret assembly back to its operating
position. Ensure that the unit is held securely by the
magnetic catch. Insert the safety key (a) supplied with the
machine into the door switch as shown. The machine is
now on. The water inlet valve will open and the cup turret
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mechanism will index the first available full cup stack to the dispense position and
drop the cup stack into the cup drop mechanism. Fill the remaining empty cup
stack with cups and replace the turret cap.
5. While the machine is powering up, the LCD will
display the message as shown opposite.
As the machine initializes a small amount of
water is pumped through the system and is
discharged into the waste tray. When the
machine enters standby mode remove the tray and empty the contents. Refit the
waste tray to the machine.
Before using the machine for the first time it is necessary to purge the water
system to ensure any water left in the system during transport is dispensed. Press
button 9 on the Service Keypad fitted inside the door (see page 56). The machine
will pump approximately 14 oz (400ml) of water through the system which will
be heated to operating temperature. Ensure that a suitable container is placed
under the dispense head. Remove the container and empty the contents before
proceeding.
Important: Should the machine fail to fill correctly or leak, turn off the water
and the power to the machine before investigating the fault.
6. Check the LCD display on the front of the machine to ensure that the water has
heated to the correct temperature and that the machine is in standby mode. A
machine set to free vend mode will alternate the messages:
Note: Messages displayed in standby mode will change depending upon the
monetary device fitted and set up during programming.
7. Ensure that the cup drop mechanism operates correctly. Press the Cup Test
switch (7), located in the Service Keypad on the rear of the door and ensure that
a cup is ejected cleanly from the cup drop unit.
8. Ensure that the dispense head mechanism operates correctly. Press the Park
Head switch (8), located in the Service Keypad on the rear of the door and
ensure that the dispense head moves to its fully extended position. Press the
switch again to return the dispense head to its correct (homed) position.
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9. Pull the bean canister shut-off (a) to its fully extended
position as shown in the photograph.
Ensure that the brewer waste container is fitted correctly
beneath the CoEx® brewer unit.
10. If fitted, check that the coin mechanism and cash box
operate correctly. Fill the coin tubes with correct coinage.
Ensure coin return mechanism functions correctly.
11. Operate the machine through its complete range of selections to ensure that each
vend is correctly dispensed. Follow the instructions detailed on page 57 for making
a vend using the Test Vend switch (6) located on the Service Keypad.
12. Remove the safety key and close the cabinet door. Ensure that the machine is left
in a clean and safe condition.
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Section 3 - Programming Mode
3.1 Drink Selection Keypad
Programming mode utilises the drink selection keypad, as defined in the illustration
below, and allows the engineer to view and alter stored data within the machines
memory. During programming the keys are used as follows:
Keys 0-9 Used for entering numerical data
▲For indexing up in a program, or
incrementing data
▼For indexing down in a program, or
incrementing data
↵↵(Edit) Used to select and enter the
highlighted menu and to save data to
machines memory
X(Exit) To return to the previous menu
screen
START Press to ‘set all’ or ‘clear all’ data or
begin a test sequence.
3.2 Menu Display
The Genesis features an interactive menu display. The multi line LCD display helps
to make navigating the programming menu structure easy and intuitive. It is used to
display programming information and will change according to the type of data being
updated.
1. The top line of the screen is the Menu title.
2. Selected items are highlighted in white. Press the
▲(up) or ▼(down) keys on the drink selection
keypad to highlight an item.
3. Press the ↵↵(Edit) key to select the item. In this example, pressing the the ↵↵(Edit)
key will display the Mug Discount screen.
4. The bottom line of the screen will often show important information. In certain
configuration menus it will display the current value for the selected item. In the
example shown the screen is showing that the current Mug Discount is set at
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MILK SUGARSTART

$0.05. This is a useful way to quickly check stored settings and also confirm that
a value has been altered correctly.
5. To return to the Main Menu from any screen, simply press the X(Exit) key until
you reach the Main Menu.
3.3 Accessing the Programming Mode
1. Open the door of the machine and insert the door switch key to restore power
to the machine. The machine is now on.
2. Press the Program Entry key (1) on the
service keypad, located inside the door (see page
56 for details). The LCD will display the screen
as shown opposite. Enter the 4 digit engineers
entry pin code using the drink selection keypad.
Note: The factory default code is entered by pressing the sequence 1-1-1-1. You
may be issued with your own personalized code.
3. Press the ↵↵(Edit) key. Providing the engineer
has entered the code correctly, the LCD will
display the screen as shown opposite. Press the
↵↵(Edit) key to access the engineers program or
X(Exit) key to return the machine to standby
mode
4. The LCD on the front of the machine will display
the top level programming menu screen - Main
Menu. The first available menu Data Recall is
highlighted indicating that it can be selected.
To move to a different menu press the ▲(up)
or ▼(down) keys on the drink selection keypad
until the required menu is highlighted.
5. With the required menu highlighted, press the ↵↵
(Edit) key to select it. Using the Price menu as
an example, the LCD will display the sub menus
as shown opposite.
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Main Menu
Press EDIT to Select
Data Recall
Diagnostics
Test
Price
Product Configuration
Free Vend
Coins In/Out
System Settings
Security Codes
Timed Events

6. Using the ▲(up) or ▼(down) keys, the ↵↵(Edit) key and the X(Exit) key it is
possible to easily navigate through all of the menus contained within the Engineers
Program.
7. To update parameters, key in the actual digits of the number required using the
selection keys 0-9. Once the correct parameter has been entered, press the ↵↵
(Edit) key to overwrite the previous value and save the new parameter in the
machines memory. Pressing the X(Exit) key will move back to the previous
screen.
Certain programming functions require that the engineer chooses either one or
multiple parameters within a sub program. These can take the form of either check
boxes or radio buttons.
8. Check Boxes: The example opposite shows
the Days of Week screen accessed via the
Sanitation Events Menu which allows the
engineer to choose multiple days of the week
on which a specific function will take place.
9. Using the ▲(up) or ▼(down) keys, scroll through until the required day is
highlighted as shown. Pressing the ↵↵(Edit) key will select the day, indicated by
an X appearing in its adjacent box.
Continue until all required days have been selected. Pressing the X(Exit) key will
move back to the previous screen and save the new settings to the machines
memory.
Note: Pressing the Start key on the drink selection keypad will check all boxes
if empty or clear all boxes if checked.
10. Radio Buttons: The example opposite shows
the State screen accessed via the Timed
Events Menu which requires the engineer to
select one of the options shown. Use the ▲
(up) or ▼(down) keys to set the required
option followed by the ↵↵(Edit) key to store/save it (indicated by the filled radio
button).
All engineer programming for the machine follows the procedures as described
above. Specific program actions are described fully in the following section.
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Section 4 - Engineers Program
To access the Engineers Program, enter the
programming mode as described in section 3. Once
in the Engineers Program the LCD on the front of the
machine will display the top level programming menu
screen - Main Menu.
Note: Coins In/Out will only be displayed on
machines fitted with an MDB coin mech.
Using the ▲(up) or ▼(down) keys, ↵(Edit) key and X (Exit) key on the drink
selection keypad the engineer can navigate quickly and easily through the engineers
program menus as described in Section 3.
4.1 Data Recall Menu
Entry into this menu allows the engineer to view
Non-Resettable and Resettable Sales Data, view data
relating to Timed Events and Identification Numbers
of installed components and (if feature enabled) view
SureVend™ assisted vend information. The Re-
settable Sales Data and SureVend™ data menus
contain an extra sub-menu which allows the engineer to delete the current data from
the machines memory.
1. Non Resettable Sales Data: This menu allows the engineer to view and record
monetary and sales values. This data cannot be reset and will remain intact for the
service life of the controller board.
1. From the Data Recall screen highlight Non
Resettable Sales Data and press the ↵(Edit) key.
The LCD will display the screen as shown
opposite. From this menu the engineer can view
data for the Overall Totals (highlighted), By
Product, along with data relating to Cash,
Cashless and Token Vends.
2. To view the Overall Totals screen, press the ↵(Edit) key on the drink selection
keypad. This menu displays both the total $ amount and total vend counts for the
following data:
Sales-$ Displays the total machine sales in $
Sales-# Displays the total number of machine vends. This value
includes normal, discount and surcharge vend totals.
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Main Menu
Press EDIT to Select
Data Recall
Diagnostics
Test
Price
Product Configuration
Free Vend
Coins In/Out
System Settings
Security Codes
Timed Events
Data Recall
Non Resettable Sales Data
Resettable Sales Data
Events
Identification Numbers
SureVend
Press EDIT to Select
Non Resettable Sales Data
Overall Totals
By Product
Cash
Cashless
Token
Press EDIT to Select

Discount-$ Displays the total monetary value of all discounts in $
Discount-# Displays the total number of discounted vends
Test Vend-$ Displays the total monetary value of all test vends in $
Test Vend-# Displays the total number of test vends
Surcharge-$ Displays the total monetary value of all surcharges in $
Surcharge-# Displays the total number of surcharge vends
Free Vend-$ Displays the total monetary value of all free vends in $
Free Vend-# Displays the total number of free vends
Note: Surcharge data fields are not supported by Genesis machines.
3. Scroll through the list displayed using the ▲(up)
or ▼(down) keys on the front panel and record
the audit data.
When complete, press the X(Exit) key on the
drink selection keypad to return to the Non
Resettable Sales Data menu screen.
4. The engineer can also view and record audit data by individual product. Press the
▼(down) key on the drink selection keypad to highlight By Product on the Non
Resettable Sales Data menu screen.
5. Press the ↵(Edit) key on the keypad to enter the By Product menu screen. This
menu contains all of the drink selections available from the machine. Use the ▲
(up) or ▼(down) keys on the drink selection keypad to scroll through the menu
until the required selection is highlighted.
6. Press the ↵(Edit) key on the keypad to enter
the highlighted selection e.g. chocolate. The
LCD will display the screen as shown opposite.
This menu displays both the total $ amount and
total vend count as previously described.
Note: Individual By Product screens also display
the price set for the selection as shown.
The engineer can then scroll through the list displayed using the ▲(up) or ▼
(down) keys on the drink selection keypad and record the audit data.
7. When complete, press the X(Exit) key on the drink selection keypad to return
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Overall Totals
Sales-$ 0.00
Sales-# 0
Discounts-$ 0.00
Discounts-# 0
Test Vend-$ 0.00
Test Vend-# 0
Surcharge-$ 0.00
Surcharge-# 0
Free Vend-$ 0.00
Free Vend-# 0
Price-$ 0.00
Sales-$ 0.00
Sales-# 0
Discounts-$ 0.00
Discounts-# 0
Surcharge-$ 0.00
Surcharge-# 0
Free Vend-$ 0.00
Free Vend-# 0
Hot Chocolate

the machine to the previous screen. The engineer can then view data for more
selections using the procedure described above and also access further menus via
the Non Resettable Sales Data menu relating to Cash, Cashless and Token audit
data.
8. To return the machine to standby mode, press the X(Exit) key repeatedly until
the LCD displays the standby screen.
2. Resettable Sales Data: This menu contains similar data to that available from the
Non Resettable Sales Data menu. However, once viewed and recorded, data from this
menu can be cleared from the machines memory.
1. From the Data Recall screen, highlight Resettable
Sales Data and press the ↵(Edit) key. The LCD
will display the screen as shown opposite and
allow the engineer to view data for all
parameters as described for Non-Resettable
Sales Data. Additionally the menu allows the
engineer to delete all resettable data via the
Clear Data menu.
2. To view the Overall Totals screen, press the ↵
(Edit) key on the drink selection keypad. This
menu displays both the total $ amount and total
vend count (since the last time it was cleared)
for the data fields shown.
Note: Please see page 16 & 17 for detailed
descriptions of these data fields.
3. Scroll through the list displayed using the ▲(up) and ▼(down) keys on the front
panel and record the audit data. When complete, press the X(Exit) key on the
drink selection keypad to return to the Resettable Sales Data menu screen.
4. The engineer can also view and record resettable monetary and vend data for
individual product by entering the By Product menu, and also view and record
data relating to Cash, Cashless and Token vends using their relevant sub-menus.
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Resettable Sales Data
Overall Totals
By Product
Cash
Cashless
Token
Clear Data
Press EDIT to Select
Overall Totals
Sales-$ 0.00
Sales-# 0
Discounts-$ 0.00
Discounts-# 0
Test Vend-$ 0.00
Test Vend-# 0
Surcharge-$ 0.00
Surcharge-# 0
Free Vend-$ 0.00
Free Vend-# 0