Gigaset T640 PRO Instruction Manual

Gigaset T440 PRO / Gigaset T640 PRO / Admin Guide INT en / A31008-N2003-R103-2-7620 / Cover_front.fm / 6/26/17
Template Go, Version 1, 01.07.2014
T640 PRO - T440 PRO
Administration

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Template Go, Version 1, 01.07.2014 / ModuleVersion 1.0
Gigaset T440 PRO / Gigaset T640 PRO / Admin Guide INT en / A31008-N2003-R103-2-7620 / Cover_front.fm / 6/26/17

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Gigaset T440 PRO / Gigaset T640 PRO / Admin Guide INT en / A31008-N2003-R103-2-7620 / galiliei_adminIVZ.fm / 6/26/17
Template Go, Version 1, 01.07.2014 / ModuleVersion 1.0
Contents
Contents
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Possible scenarios. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Setting up and connecting a device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Connecting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Base configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . 11
User interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Personal profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . 15
Administration menu overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Users, groups and extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Managing users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Group management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Authorisations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Global contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Queues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
IVR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Audio files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Hold music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Provisioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . 41
Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Key profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . 42
Provisioning parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Provisioning groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . 46
TDM gateways . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
SIP gateways. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Gateway groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Routing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Call diverts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Firmware updates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
CDRs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Date & time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . 71
System settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

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Contents
Gigaset T440 PRO / Gigaset T640 PRO / Admin Guide INT en / A31008-N2003-R103-2-7620 / galiliei_adminIVZ.fm / 6/26/17
Backing up and restoring the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
SIP Transports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
SSL certificates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Status and diagnostic information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
General information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
SIP-Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Reboot & shutdown. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Regular expressions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

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Overview
Overview
Connections
Information on the current status of ports and interfaces p. 76.
1POWER
STATUS
LEDs for displaying the status
2BRI BRI ports for ISDN telephony ( p. 8);
Gigaset T640 PRO: 4 x; Gigaset T440 PRO: 2 x
3FXS Ports for connecting analogue devices (phone/fax) ( p. 7);
Gigaset T640 PRO: 4 x; Gigaset T440 PRO: 2 x
4FXO Connection to the analogue phone network ( p. 7);
Gigaset T640 PRO: 4 x
5GE Ethernet RJ-45 port (10/100/1000Base-T), currently not used
6GE 4 x Gigabit Ethernet LAN ports (10/100/1000Base-T) for connecting IP phones,
computers and IP switches ( p. 7).
7LAN 8 x Fast Ethernet LAN ports (10/100Base-TX) for connecting IP phones,
computers and IP switches ( p. 7).
8Currently not used
All LAN ports support PoE (Power over Ethernet) as per the IEEE 802.3af-2003
standard
Gigaset T640 PRO
1 2 3 4
5 6 7 8
Gigaset T440 PRO
1 2 3
5 6 7 8

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Overview
Gigaset T440 PRO / Gigaset T640 PRO / Admin Guide INT en / A31008-N2003-R103-2-7620 / overview.fm / 6/26/17
LEDs
LEDs on the front:
LED Colour State Description
STATUS Green On Device being used
Flashing Device being restarted
Red On Fault on restart
POWER Green On Power supply available
–Off Nopowersupply
LED on port Colour State Description
LAN on right
(Ethernet)
Green On Ethernet connection established
Flashing Port sending data
– Off No Ethernet connection
LAN on left
(PoE)
Yellow
On The LAN port is powering the device connected (e.g. an
IP phone)
Flashing
Fast
Line overload or short-circuit detected – PoE not
enabled
Flashing
Slow
PoE loading on port, but the device has insufficient
current to provide the power required – PoE not enabled
– Off No current on the output line – PoE not enabled
FXS
Green On The phone connected is busy
Flashing Extension being called
Red On Fault – not operational due to connection fault or SPI
fault (SPI=Serial Peripheral Interface)
– Off Phone receiver down or device without power
FXO
Green On FXO line is busy to the PABX
Flashing PABX signalling
Red On Fault – not operational due to connection fault or SPI
fault
– Off Phone receiver down or device without power
BRI
Green On Physical Layer (Layer 1) synchronised (normal mode)
Red On Physical Layer (Layer 1) not synchronised
–OffTrunkgroupnotactive

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Overview
Back
Possible scenarios
1USB USB ports for connecting peripherals for the server
(e.g. mouse and keyboard)
2VGA VGA port for connecting a screen for the server
3GE1/GE 2 Currently not used
4Earthing screw (¢p. 8)
5100-240V~1.5A
50-60Hz
Power connector (¢p. 8)
6250V fuse
1 2 3 4 5 6
Internet
VoIP
Analogue
devices
IP phones
VoIP PABX / VoIP TDM gateway
Local network
Public
phone network
(PSTN/ISDN/VoIP)

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Setting up and connecting a device
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Setting up and connecting a device
Connecting
Connect a computer
For the initial configuration, a computer needs to be connected directly to a LAN port on the
device.
Establish a LAN connection
Use a LAN port to connect the PABX to the local network.
Observe the safety instructions and the information on the place of installation in the
manufacturer documents provided.
The installation instructions supplied provide information on initial use of the PABX.
Keep to the sequence described for initial use.
Straight-through Ethernet cable
(not supplied)
¤Connect the network connector of
the computer directly to the LAN
port
Remember that beforehand you must align the network configuration of the PABX to
the settings of your network p. 72.
CAT 5e or CAT 6 Ethernet cable
(not supplied)
¤Connect the LAN port (GE or FE) to a
Gigabit Ethernet or Fast Ethernet
network, e.g. using a port on a switch

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Setting up and connecting a device
Connecting PoE clients to LAN ports
The device makes available 4 Gigabit Ethernet LAN ports (10/100/1000Base-T) and 8 Fast
Ethernet LAN ports (10/100Base-TX) to connect Ethernet devices (such as IP phones).
The LAN ports support IEEE PoE standard 802.3af-2003. In addition to transmitting the other
data, the connectors can power PoE-capable devices connected over the Ethernet cable. The
LAN connectors automatically detect devices supporting the IEEE 802.3 standard, the device
classification and the maximum power permitted.
Connecting analogue devices
Analogue phones, dial-up modems and fax devices can be connected to the FXS ports. These
analogue devices can then be used for Internet telephony.
An FXS port supplies the line voltage and ringing current for the phones.
Connecting to the phone network or PABX
FXO ports are only available for the Gigaset T640 PRO.
An FXO port establishes the connection to the public phone network (PSTN) or an analogue
PABX. An FXO port receives the line voltage and ringing current for the phones from the phone
network or PABX (as with analogue phones). An FXO port is the interface between the analogue
phone network or system and the Internet.
CAT 5e or CAT 6 Ethernet cable
(not supplied)
¤Connect the GE or FE LAN port to the
network connection of an IP phone
or
¤Connect the IP phone directly to the
Ethernet network
RJ11 phone cable (not supplied)
¤Connect the FXS port to an analogue
device (e.g. phone, dial-up modem
or fax device)
RJ11 phone cable (not supplied)
¤Connect an FXO port to an analogue
phone port (e.g. the phone network
connector or PBX)

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Setting up and connecting a device
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Connecting ISDN lines
The BRI ports (Basic Rate Interface) are used to connect ISDN PABXs. Every BRI port can be
configured as an end device connector (TE) ( p. 48).
Affixing the earthing cable
The device must be earthed using a standard earthing cable (1.5 A/mm as a minimum).
Connecting the power
RJ11 phone cable (not supplied)
¤Connect the BRI RJ-45 port to an
ISDN device
A cable with a minimum rating of 0.14 A/mm is required for BRI port connections to
the phone network to provide protection against electric shock and fire.
Earthing cable: 1.5 A/mm minimum
(not supplied)
¤Undo the earthing screw on the
rear of the housing
¤Attach the earthing cable to the
earthing screw. Connect the other
end of the earthing cable to a
protective earth conductor.
The devices are classified as Class I EN60950 and UL60950 and must be permanently
earthed.
Only use the power cable supplied.
¤Connect the device to the mains
power
As soon as power is connected up, start
the system. The POWER LED on the front
lights up.
1 2
1
2

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Setting up and connecting a device
Replacing the fuse
The device has a fuse for overvoltage protection. It is located below the power connector on the
rear.
Connecting peripherals to the server ports
(only for experts)
The Gigaset PABX software runs on a server integrated in the device. Normally no direct access
to the server is necessary. All configuration and administration functions can be performed from
the web interface. The connectors required are available on the back of the device should direct
access be required (such as for a reinstallation or fault analysis). Computer peripherals (such as
mouse, keyboard and monitor) can be connected here.
¤Connect a computer peripheral: Plug a USB cable into one of the USB ports (type
Standard-A) and connect it to the peripheral device.
¤Connect a monitor: Use a VGA cable with a male connector (15-pin D-type) to connect
the monitor to the VGA port.
Only use replacement fuses of the same type and having the same rating.
¤Remove the mains connector from
the device
¤Use a small flat screwdriver to care-
fully open the fuse housing
. Remove the fuse.
¤Insert a new fuse into the housing
and click it into place
¤Connect to the power again and
check the Power LED lights green
Fuse
1
1

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Setting up and connecting a device
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Installation
Installation in a server cabinet
The device is intended for installation in a server cabinet. Use the installation adapters supplied.
Installation width: 19", height: 1 HE
Installation without server cabinet
If you are not installing the PABX in a server cabinet:
¤To install the device so as to be non-slip, affix the rubber knobs to the underside of the
housing
¤Attach the installation adapters to
both sides of the housing . Use the
screws supplied.
¤Position the device on a pre-installed
shelf in the server cabinet
¤Secure the ends of the installation
adapters to the vertical carriers of
the server cabinet frame. Use the
standard screws for server cabinets
(not supplied).
1
1
2 2
2

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Base configuration
Base configuration
Gigaset T440 PRO / Gigaset T640 PRO PABXs feature comprehensive options for the use,
administration and configuration of your phones.
This manual describes the administration for both devices.
For administration, the PABX features a web interface from which, using a browser on any
computer, you can access your network.
Prerequisite: You have integrated the PABX into your local network as described in the
installation instructions.
Logging in
To log into the user interface, you need the IP address of the PABX and a user name with PIN.
¤Open a standard browser on a computer
¤In the address field, enter the IP address of the device . . . the login screen is displayed (Login)
¤Enter the user name (User name) and associated PIN
Installation Wizard
An Installation Wizard starts automatically on initial login to the user interface. This guides you
step-by-step through important settings.
¤Set language for Wizard Next
¤A screen follows enabling you to load a backup
On initial use: Skip screen with Next
To restore the configuration from a backup file: Click Yes Select backup file Next
The user instructions provide information on the phone functions and an
introduction to the user interface.
The PABX must be integrated into the local network infrastructure of the company. If,
on delivery, the network configuration does not match your network environment,
carry out a base configuration from a computer connected directly to the PABX
( p.6).
IP address on delivery: 192.168.0.50
Predefined user name for the Administrator:
User name = admin, PIN = 0000
The configuration of the PABX must be stored in a backup
file: Administration System Backup p. 72

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Base configuration
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¤Select country Next . . . Country-specific settings are loaded, such as dial tone and ISDN &
FXS/FXO parameters
¤Change the PIN for Administrator ID admin Next
You can now exit the Wizard and configure the other settings later from the Administrator menu
of the interface.
Now end the Wizard: Finish installation and reboot . . . The PABX is restarted. You can now
log in with user name admin with the new PIN, and configure other settings.
Other settings
Running the Wizard through to the end is recommended however to connect the
PABX to the local network and to get an exchange line to work successfully.
Configure other settings with the Wizard: Next
Changing the network configuration
¤Enter the IP address of the PABX in the local network. The PABX requires a fixed
IP address. This may have to be included in the configuration of the DHCP
server in the network.
¤Align to the network the settings for the subnetwork mask, the standard
gateway (DHCP server) and the DNS servers
p. 68
Disabling the DHCP server
The PABX features an integrated DHCP server (this is enabled on delivery). If
another DHCP server is active in the network, the PABX's DHCP server must be
disabled.
¤Disable the DHCP server using switch Enable DHCP Server
p. 69
Configuring the email server
An external email server must be set up to be able to send emails.
¤Enable the sending of emails with switch Email delivery and enter the details
for the SMTP server
¤Or skip the step with Next to configure email later
p. 70
Configuring an outside line
Configure an outside line. The PABX supports SIP, ISDN and analogue connections.
Access details are available from your telephone provider.
¤Select the type of outside line (SIP, ISDN or FXO) from the list next to Outside
line, and enter the connection details
The connection configured is entered into the configuration as a SIP or TDM
gateway. A gateway group for the connection is set up automatically. All incoming
and outgoing connections are routed via this gateway group.
Later, you can set up other gateways and gateway groups from the Administrator
menu, and align routing to the needs of the company.
p. 46
Entering users
¤Enter three users with First name, Last name and Extension for the users . . .
The users are created with user names demo101, demo102, demo103 and
PIN 0000
p. 20

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Base configuration
Ending the installation Wizard
You can re-check the settings on the last screen of the Wizard.
Change settings: Select tab Change settings as required Run Wizard again to end
Confirm settings: Submit settings . . . The PABX is restarted
Licensing
To use the PABX, the license made available on purchasing the system must be activated.
¤Administration System License
¤Click and select the license file from your file system Upload
The system is now enabled.
The network settings configured may mean you now have no access to the interface
from the computer. Restore the connection with a new IP address as required
Information on installing other licences is available from http://wiki.gigasetpro.com
or contact your Gigaset partner.

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User interface
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User interface
Once the basic configuration is complete and login is successful, the Home screen of the
interface is opened.
Logging out
Logging out of the user interface: Profile Logout
Controls
Screen navigation
Filtering and sorting lists
A lot of information is shown in list form. You can sort or filter lists by column content to reduce
the number of entries shown and to search for specific entries.
Sorting lists
Some lists (such as the lists of contacts and users) can be sorted in ascending or descending
order by different column content.
¤In the title of the column whose content you want to sort, tap . . . the list is sorted in
descending order alphabetically or numerically.
¤Click to sort the list in ascending order again.
Setting the number of displayed entries
For lists with many entries, it is possible to set the number of entries displayed on one screen.
¤Select from the list the number of entries to display. The number of
screens and the current position are displayed.
¤Use Next and Back to scroll through the screens.
Change PIN: Personal profile, p. 15.
Detailed information on Home screen and Menu:
User instructions
Switch: Enable/disable function
In lists: Edit entry Delete entry
Backup: Add and save entry
Switch screen: ¤Select required function from menu
Save changes: ¤Click button Save (button is only active when changes
need to be saved)
Exit screen without changes: ¤Click button Cancel
ON OFF
Back Next

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Alphabetic filter
A bar with the alphabet is shown above lists which can be
filtered by alphabetic values.
¤Click the letters in the ABC bar.
Only entries starting with the letter selected are displayed. Which field/fields is/are used for
the filter is dependent on the list.
The user list for example is only filtered by name, and the contact list by name and first name.
Clicking Ain the user list shows the list of all users whose name starts with A. Clicking A in the
contact list shows all contacts whose first or last name starts with A.
Name/number filter
Different search fields are available depending on the list type to
search for single or multiple entries, such as by Name or Number in
a contact list, or by MAC address or IP address in the phone list.
¤Enter one or more letters/digits in a search field Click . . . Only entries starting with what
is entered in the search field are displayed
Delete filter
¤Click . . . The filter is deleted Click . . . The list is updated
Personal profile
A personal profile containing the following information is set up for every user:
•First name, Last name and E-mail address as per user entry
•The Extension assigned to the user
•User interface language
•Any personal phone numbers
Checking/adding personal details
¤Profile Personal data
Adding personal phone numbers
¤Enter the phone numbers in fields Mobile and Home Save . . . The numbers are
transferred to your entry in the internal directory ( p. 22)
Add an image to be displayed as the caller image (CLIP image)
Formats: PNG, GIF, TIFF and JPG
¤Click Select the image from the file system on the computer or network . . . The file
name is entered in the text field Save . . . The image is loaded and displayed
Delete image: Click Confirm with OK

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Changing the PIN
¤Profile Change PIN Enter current PIN Enter new PIN Repeat new PIN Save
Changing the language
¤Profile Change language Select the language required Save
Pretending to be another user
Here you can change settings for users and check them when faults occur.
¤Profile Impersonate Enter a user name or select the user name you want to use as
an alternative Save
The change of language also applies for the language settings on the phone.

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Administration menu overview
Users & extensions Users & groups Users p. 20
Pickup groups p. 24
Hunt groups p. 25
User import p. 22
Name / number p. 23
Permissions Permission groups p. 27
GUI p. 30
Global contacts Contact list p. 32
CSV import/export p. 33
Queues p. 35
IVR p. 37
Audio files p. 39
Hold music p. 40
System License p. 66
Update p. 66
CDRs p. 67
Network IP configuration p. 68
DHCP server p. 69
Email delivery p. 70
Fax p. 71
Date & time p. 71
System settings p. 72
Backup Automatic backup p. 72
Manual backup p. 73
Restore p. 73
SIP Transports p. 71
Certificates p. 71

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Provisioning Phones p. 41
Provisioning groups p. 41
Key profiles p. 41
Provisioning parameters p. 41
Routes Gateway groups p. 54
SIP gateways p. 54
TDM Gateways FXS ports p. 54
FXO ports p. 54
BRI ports p. 54
Inbound routes Inbound routes p. 58
Night answer service p. 54
Outbound routes p. 61
Call forward Queues p. 63
Hunt groups p. 65
System status General information p. 76
Interfaces p. 76
SIP-Status p. 77
Diagnostics System log p. 77
Telephony p. 77
Operating system p. 77
Intrusion detection p. 77
Reboot & shutdown p. 78