Glen Dimplex System M Comfort 9/12 kW User guide

Order no.: DOK41 HOIAO C0DEN EN · FD 9912
System M
Comfort 9/12 kW
Installation and
Operating Instruction
Air-to-Water
Heat Pump
in Integral Design
Glen
Dimplex
Thermal
Solutions
Dimplex
091HOIAOC6
121HOIAOC6

www.gdts.one DOK41 HOIAO C0DEN · FD 9912 1
Air-to-water heat pump 9 - 12 kW English
Table of contents
1 Please read immediately...................................................................................................................................2
1.1 Intended use............................................................................................................................................................................. 2
1.2 Legal regulations and directives ........................................................................................................................................ 2
1.3 Energy-efficient use of the heat pump............................................................................................................................ 2
2 Intended use of the heat pump ......................................................................................................................3
2.1 Area of application.................................................................................................................................................................. 3
2.2 Operating principle................................................................................................................................................................. 3
3 Scope of supply ..................................................................................................................................................4
3.1 Indoor unit ................................................................................................................................................................................. 4
3.2 Outdoor unit.............................................................................................................................................................................. 5
4 Transport..............................................................................................................................................................6
4.1 Outdoor unit.............................................................................................................................................................................. 6
4.2 Indoor unit ................................................................................................................................................................................. 6
5 Installation ...........................................................................................................................................................8
5.1 Outdoor unit.............................................................................................................................................................................. 8
5.2 Indoor unit ................................................................................................................................................................................. 9
5.3 Acoustic emissions................................................................................................................................................................. 9
6 Assembly / connection.................................................................................................................................. 10
6.1 Assembly of the refrigerant line and electric wire .....................................................................................................10
6.2 Condensate drain..................................................................................................................................................................10
6.3 Connection on heating side ..............................................................................................................................................10
6.4 Temperature sensor connection .....................................................................................................................................11
6.5 Electrical connection ...........................................................................................................................................................12
6.6 Refrigerant pipe connections ...........................................................................................................................................15
7 Commissioning ................................................................................................................................................ 17
7.1 General......................................................................................................................................................................................17
7.2 Preparation..............................................................................................................................................................................17
7.3 Procedure ................................................................................................................................................................................17
8 Cleaning / maintenance ................................................................................................................................ 18
8.1 Maintenance ...........................................................................................................................................................................18
8.2 Cleaning the indoor unit .....................................................................................................................................................18
8.3 Cleaning the outdoor unit ..................................................................................................................................................18
9 Faults / troubleshooting................................................................................................................................ 19
10 Decommissioning / disposal ........................................................................................................................ 19
11 Device information ......................................................................................................................................... 20
12 Dimension drawing......................................................................................................................................... 22
12.1 Dimension drawing outdoor unit.....................................................................................................................................22
12.2 Dimension drawing indoor unit ........................................................................................................................................23
12.3 Dimension drawing legend................................................................................................................................................24
13 Diagrams ........................................................................................................................................................... 25
13.1 Characteristic curve heating 9 kW ..................................................................................................................................25
13.2 Characteristic curve heating 12 kW ...............................................................................................................................26
14 Product information as per Regulation (EU) No 813/2013, Annex II, Table 2.................................. 27
16 Information on the use of data..................................................................................................................... 30
17 Declaration of conformity............................................................................................................................. 31

2 DOK41 HOIAO C0DEN · FD 9912 www.gdts.one
English Air-to-water heat pump 9 - 12 kW
1 Please read immediately
1.1 Intended use
This device is only intended for use as specified by the manu-
facturer. Any other use beyond that intended by the manufac-
turer is prohibited. This requires the user to abide by the rele-
vant project planning documents. Please refrain from
tampering with or altering the device.
1.2 Legal regulations and directives
This heat pump is designed for use in a domestic environment
according to Article 1, Paragraph 2 k) of EC directive 2006/42/
EC (machinery directive) and is thus subject to the require-
ments of EU directive 2014/35/EU (low-voltage directive). It is
thus also intended for use by non-professionals for heating
shops, offices and other similar working environments, agricul-
tural establishments and hotels, guesthouses and other resi-
dential buildings.
The construction and design of the heat pump complies with all
relevant EU directives, DIN and VDE regulations.
When connecting the heat pump to the power supply, the rele-
vant VDE, EN and IEC standards are to be adhered to. Any fur-
ther connection requirements stipulated by local utility compa-
nies must also be observed.
When connecting the heating system, all country-specific reg-
ulations must also be adhered to.
This unit can be used by children aged 8 and over and by per-
sons with limited physical, sensory or mental aptitude or lack of
experience and/or knowledge, providing they are supervised or
have been instructed in the safe use of the unit and understand
the associated potential dangers.
Children must not play with the device. Cleaning and user
maintenance must not be carried out by children without su-
pervision.
!!
ATTENTION!
Work on the heat pump must only be performed by author-
ised and qualified after-sales service technicians!
HINWEIS
ºººººº
NOTE
When operating or maintaining a heat pump, the legal require-
ments of the country where the heat pump is operated apply.
Depending on the refrigerant fill quantity, the heat pump
must be inspected for leaks at regular intervals by a certified
technician, and these inspections must be recorded.
1.3 Energy-efficient use of the heat
pump
By operating this heat pump you are helping to protect our en-
vironment. The heating system must be properly designed and
dimensioned to ensure efficient operation. It is particularly im-
portant to keep water flow temperatures as low as possible in
heating operation. All connected heat consumers should there-
fore be suitable for low flow temperatures. Raising the heating
water temperature by 1 K corresponds to an increase in electric
energy consumption of approx. 2.5 %. Low-temperature heat-
ing systems with flow temperatures between 30 °C and 50 °C
are particularly well-suited for energy-efficient operation.

www.gdts.one DOK41 HOIAO C0DEN · FD 9912 3
Air-to-water heat pump 9 - 12 kW English
2 Intended use of the heat pump
2.1 Area of application
The air-to-water heat pump is to be used exclusively for heating
of heating water. It can be used in new or existing heating sys-
tems.
The heat pump is suitable for mono energy and bivalent opera-
tion in outside air temperatures of up to -22 °C.
Proper defrosting of the evaporator is guaranteed by maintain-
ing a heating water return temperature of more than 20 °C dur-
ing continuous operation.
It is not designed for the increased heat consumption required
when a building is being dried out. For this reason, the addi-
tional heat consumption should be met using special devices
provided by the customer.
2.2 Operating principle
Surrounding air is drawn in by the fan and fed through the evap-
orator (heat exchanger). The evaporator cools the air, i.e. ex-
tracts heat from it. This extracted heat is then transferred to the
working medium (refrigerant) in the evaporator.
The heat is "pumped" to a higher temperature level by increas-
ing its pressure with the aid of the electrically driven compres-
sors. It is then transferred to the heating water via the liquefier
(heat exchanger).
Electrical energy is used to raise the temperature level of the
heat from the environment. Because the energy extracted from
the air is transferred to the heating water, this type of device is
referred to as an air-to-water heat pump.
The air-to-water heat pump consists of the main components
evaporator, fan and expansion valve, as well as the compres-
sors, the liquefier and the electrical control system.
At low ambient temperatures, humidity accumulates on the
evaporator in the form of frost, reducing the transfer of heat.
Uneven accumulation during this process does not indicate a
fault. The evaporator is defrosted automatically by the heat
pump as required. Under certain atmospheric conditions,
steam may be emitted from the air outlet.

4 DOK41 HOIAO C0DEN · FD 9912 www.gdts.one
English Air-to-water heat pump 9 - 12 kW
3 Scope of supply
3.1 Indoor unit
Hydraulic systems
(including a dual differential pressureless
manifold)
1) 50 l buffer tank
2) *Actuator for 3-way reversing valve
3) 3-way reversing valve for generating domestic hot water
4) Regulated auxiliary circulating pump
5) Switch box with heating controller
6) Electric additional heater (2, 4 or 6 kW) for higher domestic
hot water temperatures and for heating support
7) Safety valve, start-to-leak pressure 2.5 bar
8) Expansion vessel (24 l)
9) Universal hardware interface
10) *Regulated heat circulating pump primary circuit
Refrigeration circuit
11) Heat exchanger refrigerant / heating water
12) Compressor
13) 4-way reversing valve
14) Refrigeration circuit controller switch box
15) Filter dryer
16) Refrigerant line connections
17) Collector
* Option
12
11
13
14
15
8
5
6
3
4
9
72*
1
10*
1616
17

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Air-to-water heat pump 9 - 12 kW English
3.2 Outdoor unit
1) Evaporator
2) Fan
3) Expansion valve
4) Switch box
5) Connection for refrigerant line
1
2
4
3
55

6 DOK41 HOIAO C0DEN · FD 9912 www.gdts.one
English Air-to-water heat pump 9 - 12 kW
4 Transport
4.1 Outdoor unit
A pallet should be used to transport the heat pump to its final
installation location. The outdoor unit can be transported with a
lift truck, hand truck or similar.
Once the side sections have been removed, the outdoor unit
can be lifted by the cover. For this, loosen the two screws at the
top, tilt the metal plate to the side and remove at the top (see
step 1-3)
4.2 Indoor unit
A lift truck is suited for transporting the unit on a level surface.
Carrying straps may be used if the heat pump needs to be
transported on an uneven surface or carried up or down stairs.
These straps can be passed directly underneath the pallet.
To lift from the pallet, the indoor unit can be tilted back by up to
45° and lifted by the handles on the back at the top.
Tilting more than 45° is not permitted.
Once the two side sections have been removed, the device also
has the option of inserting ¾“ support tubes through the holes
in the frame.
The casing panels must be dismantled in the order outlined be-
low.
The right side panel must be removed first. For this, loosen the
two screws at the top, tilt the metal plate to the right and re-
move at the top (see step 1-3). The left side panel can be re-
moved in the same way.
The front panel can then be removed.
For this, loosen the two screws on the right frame at the side.
Push the metal plate approx. 10 mm to the right, then push it
forwards slightly and remove at the top (see step 4-7). Discon-
nect the connection cables on the display screen.
1.
2.
3.
1.
45°
max.
1.
1.
2.
3.
4.
6.
7.
5.
4.

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Air-to-water heat pump 9 - 12 kW English
After the final positioning at the installation location, remove
the transport fastening on the sprung floor of the compressor
on both sides.
!!
ATTENTION!
Before commissioning, the transport fastening must be re-
moved.

8 DOK41 HOIAO C0DEN · FD 9912 www.gdts.one
English Air-to-water heat pump 9 - 12 kW
5 Installation
5.1 Outdoor unit
Among other things, when selecting the installation locations
for the indoor and outdoor units, ensure that the required
length of refrigerant line is as short as possible. The standard
length of a refrigerant line is 3 m. It is possible to have a special-
ist extend the refrigerant line to a length of 7 m up to a maxi-
mum of 10 m, provided that the information in see cap. 6.7 on
page 17 has been heeded.
HINWEIS
ºººººº
NOTE
In snowy areas, the foundation must be of a sufficient height
to guarantee a free air intake.
HINWEIS
ºººººº
NOTE
The cold air is blown out downwards at the side and can result
in black ice on paths and platforms.
The outdoor unit must be installed on a permanently even,
smooth and horizontal surface. The entire base of the frame
should lie directly on the floor. To prevent small animals from
entering the inside of the device, the connection hole in the
base plate must be sealed where necessary.
The outdoor unit is designed for installation close to walls on
even ground and for installation on a wall bracket. The outdoor
unit must always be fixed in place at the installation location
(Cap. 12.1 on page 22). The responsibility for the heat pump in-
stallation lies with the specialist system construction company.
During the installation, local requirements such as building reg-
ulations, static load of the building, and wind exposure must be
accounted for.ad of the building, and wind exposure must be
accounted for.
It must be possible to carry out maintenance work without hin-
drance. This is ensured if the clearance displayed below is
maintained.
The specified dimensions are valid for stand-alone installation
only.
If multiple outdoor units are set up next to each other, the re-
quired minimum distance at the side adds up. Ensure that the
cold expelled air is not sucked in again.
HINWEIS
º
ºº
º
ºº
NOTE
Do not restrict or block the area around the intake or the air
outlet area.
HINWEIS
º
ºº
º
ºº
NOTE
Observe country-specific building regulations!
HINWEIS
º
ºº
º
ºº
NOTE
The physical impacts must be observed for installation close
to walls. No windows or doors should be present in the area
surrounding the air outlet of the fan.
HINWEIS
ºººººº
NOTE
In cases of installation close to a wall, there may be more sed-
iment in the intake and air outlet area due to the air flow. The
colder outside air outlet should discharge in such a way as to
not increase the heat losses in heated neighbouring rooms.
HINWEIS
º
ºº
º
ºº
NOTE
Installation in a hollow or in an inner courtyard is not permit-
ted because cooled air collects at ground level and is drawn in
again by the heat pump during extended periods of operation.
1 m
0,4 m
0,5 m
0,5 m