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Introduction*
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About*the*Protocol*Adapter*SDK*
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GlobalSat TR-151 – Protocol Adapter SDK Setup Guide
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^#'4('@4(G%"74(#F(R8:E#;;40'42S(8:(:4'('#(R)/74S<(

GlobalSat TR-151 – Protocol Adapter SDK Setup Guide
I(
(
(
Troubleshooting*
*
Problem
*
Solution(s)
*
1.
*
In the GlobalSat Configuration tool, I am unable
to open/connect to a COM port.
*
1. Check if the DIP switch no. 3 of the device is in the ON position. The
device battery should not be connected.
2. Close the configuration tool, remove the USB cable, and re-insert the
USB cable into the device and your computer. Re-open the
Configuration tool.
3. Ensure that you get a solid red light on the device. If not, repeat steps 1
and 2.
4. Confirm that your computer has the proper COM port drivers installed.
If not, open Device Manager, and manually add a COM/LPT port device
driver, and try again.
*
2.
*
Cannot open the Setting menu in the GlobalSat
Configuration Tool.
*
1. Ensure that the device is updated with the newest version of the
firmware.
2. Verify that you are using the latest version of the configuration tool (v1.8
or later).
3. Check if the DIP switch no. 3 of the device is in the ON position. The
device battery should not be connected.
4. Close the configuration tool, remove the USB cable, and re-insert the
USB cable into the device and your computer. Re-open the
Configuration tool, and try again.
*
3.
*
Settings will not update / write to the GlobalSat
Device.
*
1. Ensure that device is running the latest firmware.
*
2. DIP switch 3 should be ON while setting changes via the configuration
tool and turned OFF after setting the device.
3. Make sure that the set to device button is clicked and wait till all the
settings are loaded.
*
4.
*
Protocol Adapter SDK giving error: Refilling
connections on [endpoint 0, uri:
ws://localhost:80/Thingworx/WS] failed :
Connection authentication/registration FAILED
*
1. Ensure that the config.json has the correct port number, server address,
and Application key for the Thingworx application.
2. Ensure that Tomcat is running and ThingWorx is running at the specified
port.
3. Verify that the specified port is open and that your url is correct. Try to
connect with SSL disabled.
*
5.
*
While the GlobalSat is running and reporting
data to the server, the Protocol Adapter SDK is
merely stating the following debug message:
[ClientHandler: 1299411443] Client has been
idle, sending websocket ping...
*
The GlobalSat device is not able to connect to the Protocol Adapter SDK.
1. Check the GlobalSat settings and make sure that it is similar to the
picture in the configuration section. Make sure that the GPRS server
hostname is set to the “public” IP address of the Computer/AWS server
running the Protocol Adapter SDK. Make sure that set to device is
clicked. Wait till you see the “setting message OK” message before
closing the configuration tool.

GlobalSat TR-151 – Protocol Adapter SDK Setup Guide
L(
*
*
2. Disable firewall setting for TCP port 5000 (The socket port listening for
the GlobalSat device messages).
3. Ensure that the GlobalSat device is kept somewhere outside building.
Use a SSH client such as PuTTy to connect to the GlobalSat device via
usb and verify that it is sending data and has a GPS and cellular signal.
4. Verify your SIM card’s data and GPRS capability and try an alternate
SIM card if necessary.
*
6.
*
Protocol Adapter SDK accepts the connection
but Info message from the Protocol Adapter:
“Incoming message” does not begin with a long
string starting with ‘$’ or ‘?’
*
GPS is not fixed on the device.
*
1. Connect the device to your computer via USB and open the COM Port
using any terminal application such as PuTTY. Restart the device. It
should take a minute for the device to connect to the base station of
network service of your SIM card. Check the messages on the COM
Port. You should obtain a string similar to
$355632004245866,1,1,040202,093633,E12129.2252,N2459.8891,001
61,0.0100,147,07,2.4!
2. If GPS is still not fixed and continuously reports “GPS Not fix” on the
terminal application, restart the device.
3. Ensure that the SIM card supports GSM and it is capable of sending
SMS & GPRS messages.
4. Check the settings of GlobalSat. The report mode should be set to
“GPRS Period report : Mode 9”. And the number of reports should be
set to 0 for continuous reception of GPRS messages.
*
*
*
*
*
Compatibility*
)@8:(D7824(@%:($44;('4:'42(F#/(0#J3%'8$8"8'K(N8'@('@4(!"#$%"&%'(54G804(%;2('@4(F#""#N8;D()@8;DV#/T(
3"%'F#/JU(:4/G4/U(%;2(#34/%'8;D(:K:'4JC(
(
ThingWorx*Platform*Version*
)@8;DV#/T(H<=<,(
OS*
V8;2#N:(nU(&4/G804(.%0O(,U(V8;2#N:(&4/G4/(o,?((@#:'42(#;(
1V&(
GlobalSat*Device*
)*+,-,U(g8/JN%/4(G(g=)*+,-,]&5+,?=f=??,U(Y:4/()##"(G,<I(

GlobalSat TR-151 – Protocol Adapter SDK Setup Guide
,=(
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Document*Revision*History*
*
Revision'Date'
Version'
Description'of'Change'
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,<=(
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