
Troubleshooting Guide
Only a qualified service technician should perform electrical and mechanical adjustments or repairs.
Always disconnect power before attempting any maintenance procedures.
PROB EM PROBAB E CAUSE CORRECTIVE ACTION
Powder is not dispensing • Rinse switch turned to “RINSE ON” position
• Powder hopper dispense outlet clogged
• No or low powder level in hopper
• Hopper drivelink not engaged with motor
• Hopper elbow is not directed into the mixing funnel
• Flip rinse switch to “RINSE OFF” position
• Clean hoppers
• Refill hoppers
• Remove and reinstall hopper. Ensure engagement
with motor
• Turn down dispense elbow; align with mixing funnel
Machine is not dispensing • Power turned “OFF” to machine
• Dispense cycle watchdog timer has tripped
• Faulty transformer
• Faulty control board
• Ensure power switch is in “ON” position, machine is
plugged in and water is turned on
• Reset machine by flipping power switch “OFF” then “ON”
once
• Contact factory for assistance with faulty components
Product not whipping • Whipper blade broken or missing
• Faulty whipper motor speed control
• Faulty whipper motor
• Verify blade is in place. Replace if broken or missing
• Reset speed control. If cannot reset speed control -
replace it.
Water overflows mixing funnel • Water flow too fast
• Whipper chamber outlet restricted
• Whipper blade broken or missing
• Contact factory for assistance
• Remove obstruction in mixing chamber or nozzle
• Verify blade is in place. Replace if broken or missing
Drink is too weak or strong Refer to Drink Strength Adjustment section (page 4)
No cold water from
dispense head
• Water level in tank is below water probe
• Faulty compressor relay
• Tube from dispensing valve is kinked
• Water shorting out probe connections
• Faulty Ice Bank Agitator Motor (ice bank frozen)
• Faulty dispensing triple valve
• Ensure water supply is on to machine and reset power
• Replace relay
• Check tubing for obstructions
• Dry connections on tank
• Thaw out ice bank, replace the motor
• Replace the valve
REFRIGERATION TROUB ESHOOTING
Compressor will not start • No power
• Compressor power relay failed (located on
controller board)
• Controller board or water inlet valve failure
• Wiring improper/loose
• Trace power input
• Replace relay
• Check power light is ON
Check if ice bank has sufficient water level (compressor
will not start unless ice bank has correct water level)
• Check wiring against wiring diagram (compressor
electrical box, water inlet valve or compressor power relay)
Compressor will not start -
hums but trips on overload
• Compressor improperly wired
• Low voltage to the unit
• Compressor relay failing to close
• Compressor failure
• Check wiring in compressor electrical box
• Determine reason and correct
• Replace relay (compressor electrical box)
• Replace compressor
Compressor starts but start
relay does not switch off.
• Improperly wired
• Low voltage to unit
• Relay failing to open
• Correct wiring
• Determine reason and correct
• Replace relay
Compressor starts but short
cycles on overload protector
• Low voltage to the unit
• Overload protector defective
• Excessive discharge pressure
• Compressor is too hot, return gas line (suction is hot)
• Compressor motor has windings shorted
• Determine reason and correct
• Replace overload protector
• Check air flow across condenser (dirty condenser),
restrictions in the refrigeration system
• Check for leaks, low charge
• Replace compressor
Unit operates long or
continuously
• Frequent dispensing cycle
• Dirty condenser
• Unit is low on refrigerant
• Normal operation
• Clean condenser (removecondenser fan shroud and rear
panel)
• Check for refrigerant leaks and repair then recharge unit.
Suction line frosted • Refrigerant charge too high • Correct the charge (169 grams or 5.91 ounces of R134a)
Liquid line frosted or sweating • Restriction in filter drier (dehydrator)
(more likely end of capillary tube)
• Replace the filter drier
If you still need help, call our service department at (800) 695-4500 (USA & Canada only) or (502) 425-4776 Monday - Friday, 8 am -6 pm EST) or an authorized
service center in your area. Please have the model and serial numbers ready so that accurate information may be given.
Prior authorization must be obtained from Grindmaster Corporation’s Technical Services Department for all warranty claims.
Crathco Cold Powdered Beverage Dispensers Page 13