Guide XBR-65A1E User manual

Reference Guide
Television
Manuel de référence
Téléviseur
US
FR
Sony Customer Support
U.S.A.:
http://www.sony.com/tvsupport
Canada:
http://www.sony.ca/support
United States Canada
1.800.222.SONY 1.877.899.SONY
Please Do Not Return the Product to
the Store
Service à la clientèle Sony
Canada :
http://www.sony.ca/support
États-Unis :
http://www.sony.com/tvsupport
Canada États-Unis
1.877.899.SONY 1.800.222.SONY
Ne retournez pas le produit au magasin
XBR-65A1E / 55A1E

Table of Contents
IMPORTANT NOTICE . . . . . . . . . . . . . . . . 2
Safety Information . . . . . . . . . . . . . . . . . 3
Precautions . . . . . . . . . . . . . . . . . . . . . . . 5
Protecting the TV Screen (OLED TV) . . . 7
Parts and Controls . . . . . . . . . . . . . . . .8
Controls and Indicators . . . . . . . . . . . . . 8
Using Remote Control . . . . . . . . . . . . .9
Remote Control Parts Description. . . . . 9
Connection Diagram . . . . . . . . . . . . . 11
Installing the TV to the Wall . . . . . . . 13
Detaching the Table-Top Stand
from the TV . . . . . . . . . . . . . . . . . . . . . . 18
Installing the TV against a wall or
enclosed area. . . . . . . . . . . . . . . . . . .19
Troubleshooting. . . . . . . . . . . . . . . . 20
Troubles and Solutions. . . . . . . . . . . . . 20
Specifications . . . . . . . . . . . . . . . . . . .22
Introduction
Thank you for choosing this Sony product.
Before operating the TV, please read this manual
thoroughly and retain it for future reference.
Note
• Images and illustrations used in the Setup Guide and this
manual are for reference only and may differ from the
actual product.
The 65” class has a 64.5 inch (163.9 cm)
viewable image size and the 55” class has a
54.6 inch (138.8 cm) viewable image size
(measured diagonally).
Location of the Setup Guide
Setup Guide is placed on top of the cushion inside the TV
carton.
Help/Help Guide
Help feature offers a lot of information about your TV. To
use the Help feature, press HELP on the remote control. You
can find how to and troubleshooting from the list or
keyword search. Select [Help Guide] on Help menu to view
the manual. If you connect your TV to the internet, the Help
feature and information will be updated.
Location of the identification label
Labels for the TV Model No. and Power Supply rating are
located on the rear of the TV. They can be found by
removing the center cover.
IMPORTANT NOTICE
Owner’s Record
The model and serial numbers are located at the side
and/or rear of the TV. Record these numbers in the
spaces provided below. Refer to them whenever you call
upon your Sony dealer regarding this TV.
Model Name
Serial No.
CAUTION
To prevent electric shock and blade exposure, do not use
this AC plug with an extension cord, receptacle or other
outlet unless the blades can be fully inserted.
• Operate the TV only on 110 V - 240 V AC (U.S.A./Canada
120 V AC)
Note
This television includes a QAM demodulator which should
allow you to receive unscrambled digital cable television
programming via subscription service to a cable service
provider. Availability of digital cable television
programming in your area depends on the type of
programming and signal provided by your cable service
provider.
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Safety Information
Declaration of Conformity
Trade Name: SONY
Model: XBR-65A1E/XBR-55A1E
Responsible Party: Sony Electronics Inc.
Address: 16535 Via Esprillo,
San Diego, CA 92127 U.S.A.
Telephone Number: 858-942-2230
This device complies with part 15 of the FCC rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received,
including interference that may cause undesired
operation.
FCC Related Information
This equipment has been tested and found to comply with
the limits for a Class B digital device, pursuant to Part 15 of
the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause
harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and
receiver.
• Connect the equipment into an outlet on a circuit
different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician
for help.
Pursuant to FCC regulations, you are cautioned that any
changes or modifications not expressly approved in this
manual could void your authority to operate this
equipment.
Safety and Regulatory
This device complies with Industry Canada’s licence-
exempt RSSs. Operation is subject to the following two
conditions:
(1) This device may not cause interference; and
(2) This device must accept any interference, including
interference that may cause undesired operation of the
device.
To prevent radio interference to the licensed service, this
device is intended to be operated indoors and away from
windows to provide maximum shielding. Equipment (or its
transmit antenna) that is installed outdoors is subject to
licensing.
5 GHz bands are restricted to indoor operations only.
This equipment complies with FCC/IC radiation exposure
limits set forth for an uncontrolled environment and meets
the FCC radio frequency (RF) Exposure Guidelines and
RSS-102 of the IC radio frequency (RF) Exposure rules. This
equipment should be installed and operated keeping the
radiator at least 20 cm or more away from person’s body
(excluding extremities: hands, wrists, feet and ankles).
This device and its antenna(s) must not be co-located or
operating with any other antenna or transmitter except
Grant condition.
High-power radars are allocated as primary users (i.e.
priority users) of the bands 5250-5350 MHz and 5650-
5850 MHz and that these radars could cause interference
and/or damage to LE-LAN devices.
WARNING
Never place a television set in an unstable location. A
television set may fall, causing serious personal injury or
death. Many injuries, particularly to children, can be
avoided by taking simple precautions such as:
Using cabinets or stands recommended by the
manufacturer of the television set.
Only using furniture that can safely support the television
set.
Ensuring the television set is not overhanging the edge
of the supporting furniture.
Not placing the television set on tall furniture (for
example, cupboards or bookcases) without anchoring
both the furniture and the television set to a suitable
support.
Not placing the television set on cloth or other materials
that may be located between the television set and
supporting furniture.
Educating children about the dangers of climbing on
furniture to reach the television set or its controls.
If your existing television set is being retained and
relocated, the same considerations as above should be
applied.
Before setting up your TV
Some TV models are packaged with a detached Table-Top
Stand so you can mount your TV to a wall right away. See
page 13 (Installing the TV to the Wall) if you want to mount
the TV to a wall. If you are not mounting the TV to a wall,
you will need to attach the Table-Top Stand. You will need a
Phillips screwdriver (not supplied) and the supplied screws
to complete the task. Look for the Setup Guide.
Sufficient expertise is required when installing the TV to
the Table-Top Stand.
Refer to the Setup Guide supplied with the TV for stand
installation.
Sony is not liable for any damage or injury caused by
mishandling or improper installation.
Be sure to consider the following while setting up your TV:
• Disconnect all cables when carrying the TV.
• Carry the TV with the adequate number of people; larger
size TVs require two or more people.
• Correct hand placement while carrying the TV is very
important for safety and to avoid damage.
• When handling or mounting
the TV set, do not lay down
the TV.
• Ensure your TV has adequate ventilation, see page 19.
• For best picture quality, do not expose the screen to direct
illumination or sunlight.
• Avoid installing the TV in a room with reflective wall and
floor materials.
• Avoid moving the TV from a cold area to a warm area.
Sudden room temperature changes may cause moisture
condensation. This may cause the TV to show poor
picture and/or poor color. Should this occur, allow
moisture to evaporate completely before powering the TV
on.
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Securing the TV
Sony strongly recommends taking
measures to prevent the TV from
toppling over.
Unsecured TVs may topple and result in
property damage, serious bodily injury or
even death.
Preventing the TV from Toppling
• Secure the TV to a wall and/or stand.
• Do not allow children to play or climb on furniture and TV
sets.
• Avoid placing or hanging items on the TV.
• Never install the TV on:
slippery, unstable and/or uneven surfaces.
furniture that can easily be used as steps, such as a
chest of drawers.
• Install the TV where it cannot be pulled, pushed, or
knocked over.
• Install the TV so that the TV bottom does not protrude out
from the stand (not supplied). If the TV bottom protrudes
out from the stand, it may cause TV set to topple over, fall
down, and cause personal injury or damage to the TV.
• Route all AC power cords and connecting cables so that
they are not accessible to curious children.
Recommended Measures to Secure the
TV
Consider the following measures when securing your TV to
a Stand (not supplied).
1 Secure the Stand for the TV.
Make sure the Stand can adequately support the weight
of the TV. Use two angle braces (not supplied) to secure
the stand. For each angle brace use the appropriate
hardware to:
• Attach one side of the angle brace to the wall stud.
• Attach the other side to the Stand.
Angle brace
(not supplied)
Stand
2 Remove the center cover.
3 Secure the TV to the Stand.
Use the optional hardware listed as follows (not
supplied):
• M6 machine screw (screwed into the TV’s stand base).
• A screw or similar (attach it to the Stand).
• Rope or chain (strong enough to support the weight of
the TV). Make sure that there is no excess slack in the
rope or chain.
The length of the M6 machine screw differs depending
on the rope or chain diameter. Please see below
illustration.
Screw hole on the stand base
Rope or chain (not supplied)
Screw (not supplied)
M6 machine screw
(not supplied)
10 mm - 14 mm
Screw (M6)
Rope or chain
TV’s stand base
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4 Anchor the TV to the wall by using bolts, wall anchor and
chain (or rope). Precautions
Wall-mount holes
M6 eye bolts (not supplied)
Rope or chain
(not supplied)
Wall-anchor
(not supplied)
Please see below illustration for M6 eye bolt length.
10 mm - 14 mm
TV’s rear cover
M6 eye bolt
Note
• Your TV is shipped with screws attached to the rear of the
TV depending on the TV model. (They are fastened in the
screw holes for wall mounting.) Be sure to remove the
upper two screws prior to anchoring the TV to a wall.
• Securing the TV to the stand without securing the TV and
the stand to the wall provides minimum protection
against the TV toppling over. For further protection, be
sure to follow the three measures recommended.
How to care for your BRAVIA TV
Safety is very important. Please read and follow the safety
documentation (Safety Booklet) separately provided.
Unplug the TV and other
connected equipment from
the wall outlet before you
begin cleaning your TV.
• Wipe the screen gently
with a soft cloth.
• Stubborn stains may be
removed with a cloth
slightly moistened with a
solution of mild soap and
warm water.
• If using a chemically
pretreated cloth, please follow the instruction provided
on the package.
• Never spray water or detergent directly on the TV set. It
may drip to the bottom of the screen or exterior parts and
enter the TV set, and may cause damage to the TV set.
• Never use strong solvents such as a thinner, alcohol or
benzine for cleaning.
• Do not plug in the TV into the wall outlet until the
moisture from cleaning has evaporated.
• Do not touch the TV if your hand is covered in any
chemical substance such as hand cream or sunblock.
The TV should also be placed on a stable surface to prevent
it from toppling over (see page 4). If you have young
children or pets at home, check regularly to ensure the TV is
securely fastened.
Recommendation for an F type plug
Projection of the inner wire from the connection part must
be less than 1.5 mm.
7 mm max.
1.5 mm max.
(Reference drawing for an F type plug)
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5US

The BRAVIA® 4K TV Experience
Thank you for choosing Sony! Your new BRAVIA® TV
opens the door to the “4K TV Experience.” This
document will help you get the most out of your TV.
Please take a moment to register your TV at:
U.S.A.: http://productregistration.sony.com
Canada: http://www.sony.ca/registration
Four Steps to a 4K TV Experience
Set, Source, Sound, and Setup.
1 Set
Now that you have made the best selection in OLED TV
technology, be sure to remove all of the accessories
from the packaging before setting up your TV.
2 Source
To experience the stunning detail of your BRAVIA TV,
you need access to HD programming.
• Upgrade your signal or content source to high-
definition (4K) by contacting your HD service provider.
• Bring the astonishing resolution of your Sony 4K Ultra
HD TV to life with Sony's 4K Ultra HD Blu-ray Player.
(The availability depends on region)
• Receive over-the-air HD broadcasts with an HD-
quality antenna connected directly to the back of your
TV.
Visit http://www.antennaweb.org for more
information on antenna selection and setup.
• Discover the wealth of entertainment now available
on super-high resolution Blu-ray Disc™ player and
other Sony HD equipment.
3 Sound
Complete the high-definition experience with a BRAVIA
Sync™ surround sound system or A/V receiver from
Sony.
4 Setup
Install your TV and connect your sources. See page 11
for sample connection diagrams. To help assure the
highest quality for your 4K experience, use Sony HDMI
(High-Definition Multimedia Interface) cables.
To learn more about 4K TV, visit:
U.S.A.: http://www.sony.com/HDTV
Canada: http://www.sony.ca/hdtv
This TV displays all video input signals in a resolution of 3,840 dots × 2,160 lines.
The following chart shows the high-definition (HD) and standard-definition (SD) video formats supported by BRAVIA TV inputs.
INPUT VIDEO AUDIO SUPPORTED FORMATS
4K*1 1080/
24p/30p
1080p*1 1080i 720/
24p/30p
720p*1 480p 480i PC*2
4K/
HDMI
HD
COMPONENT
Audio L/R
SD VIDEO Composite
video
connection
Audio L/R
*1 For details of supported formats, refer to the “Specifications” in this manual.
*2 For supported PC formats refer to the Help Guide.
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Protecting the TV Screen (OLED TV)
Precautions to Protect the Screen from
Damage
Image retention
OLED TV‘s are susceptible to image retention (burn-in) due
to the characteristics of the materials used. Image retention
may occur if images are displayed in the same location on
the screen repeatedly or over extended periods of time.
This is not a malfunction of the TV. Avoid displaying images
that may cause image retention.
The following are examples of images that
may cause image retention:
• Content with black bars either on the top and bottom
and/or the left and right sides of the screen. (for example,
Letterboxed, 4:3 screen, Standard definition)
• Static images such as photos.
• Video games that might have static content in some part
of the screen.
• On-screen menus, program guides, channel logos etc.
• Static content from applications.
• On-screen tickers, such as those used for news and
headlines.
To reduce the risk of image retention:
• Fill the screen by changing [Wide mode] to eliminate the
black bars. Select [Wide mode] other than [Normal].
• Turn off the OSD (On Screen Display) by pressing the
DISPLAY button, and turn off the menus from connected
equipment. For details, refer to the instruction manuals
for the connected equipment.
• Avoid displaying static images with bright colors
(including white), clocks or logos on any portion of the
screen.
• Set the picture settings based on the ambient conditions.
The Standard Picture is recommended for home use and
when viewing content that often displays the station
logos, etc.
The TV has following features to help reduce/prevent
image retention.
Panel refresh
Panel refresh will automatically run to adjust the uniformity
of the TV screen after it has been in use for long periods of
time. Panel refresh can also be performed manually and
should only be used if image retention is very noticeable or
you see the following message: [Panel refresh did not
finish…]
Caution:
• The Panel refresh function may affect the panel. As a
reference, perform the Panel refresh only once a year, do
not perform it more than once a year as it may affect the
usable life of the panel.
• Panel refresh takes about one hour to complete.
• A white line may be displayed on the screen during the
Panel refresh, this is not a malfunction of the TV.
• Panel refresh will only work when the room temperature
is between 50 ºF and 104 ºF (10 ºC and 40 ºC).
Pixel shift
Automatically moves the image on the screen to prevent
image retention.
Other feature
The screen brightness is automatically reduced when
displaying still images, clocks, bright colors or logos etc.
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7US

Parts and Controls
Controls and Indicators
(Power) / + / –
When the TV is off,
Press to power on.
When the TV is on,
Press and hold to power off.
Press repeatedly to change the
function, then press + or - button to:
• Adjust the volume.
• Select the channel.
• Select the input source of TV.
Remote Control sensor* /
Light sensor* / Illumination LED
The illumination LED lights up or blinks
according to the status of the TV.
For more information, refer to the Help
Guide.
* Do not place anything near the sensor.
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9US
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Using Remote Control
The remote control shape, location, availability and function of remote control button may
vary depending on your region/country/TV model.
 
Remote Control Parts Description
MIC
INPUT
Display and select the input source.
(Microphone)
Use Voice Function. (e.g., Search various
content by voice.)
POWER
Turn on or turn off the TV (standby
mode).
SYNC MENU
Display the BRAVIA Sync Menu.
Number buttons
Use with the 0-9 buttons to select
digital channels.
DISPLAY
Display information about the channel/
program/input you are viewing.

10US
Google Play
Access the “Google Play” online service.
NETFLIX (Only on limited region/
country/TV model)
Access the “NETFLIX” online service.
Color buttons
Execute corresponding function at that
time.
ACTION MENU
Display a list of contextual functions.
TV
• Switch to a TV channel or input from
other applications.
Turn on the TV to display TV channel
or input.
•
GUIDE
Display the digital program guide.
BACK
Return to previous screen.
HOME
Display the TV Home Menu.
DISCOVER
Bring up the Content Bar to search for
content.
//// (Itemselect/Enter)
VOL +/– (Volume)
Adjust the volume.
JUMP
Jump back and forth between two
channels or inputs. The TV alternates
between the current channel or input
and the last channel or input that was
selected.
MUTING
Mute the sound. Press again to restore
the sound.
CH +/– (Channel)
Select the channel.
AUDIO
Change the language for the program
currently being viewed.
//////
Operate media contents on TV and
connected BRAVIA Sync-compatible
device.
SUBTITLE/CC
Turn subtitles on or off (when the
feature is available).
HELP
Display Help menu. Help Guide can be
accessed from here.
WIDE
Change the screen format.
PIC OFF
Turn the picture off, while sound
remains on.
Guidelines for IR Remote Control
• Point your remote control directly at
the IR sensor located on your TV.
• Make sure that no objects are blocking
the path between the remote control
and the IR sensor on your TV.
•Fluorescent lamps can interfere with
your remote control; try turning off the
fluorescent lamps.
If you are having problems with the
remote control, reinsert or replace your
batteries and make sure that they are
correctly inserted.
•

Connection Diagram
For more information on connections, refer to the Help Guide by pressing HELP on the
remote control.
Note
• When connecting the cable to the Cable/Antenna input, finger tighten only, over tightening the
connection can damage the TV.
Home Audio
System with
Set Top Box/ Optical
Cable/Antenna Router Controller IR Blaster Audio Input
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< 14 mm
Set Top Box/
Controller
VCR/Video game HDMI Home Audio HDMI Headphone/ Digital still
equipment/DVD Device System with Device Home Audio camera/
player/Camcorder ARC/HDMI System/ Camcorder/USB
Device Subwoofer storage media
11US

IR BLASTER*
REMOTE RS-232C
REMOTE IR IN
• These jacks are for receiving the
external control signal. Enables
extended control of the TV using RS-
232C via the RS-232C and IR IN jacks.
RS-232C: connect to the RS-232C
terminal of the home controller.
IR IN: connect to the IR out terminal
of the home controller.
• Take care to not connect to
headphones or an external audio
system.
/VIDEO IN
• For a composite connection, use an
Analog Extension Cable (not
supplied).
•
3.5 mm
1234
1: L
2: Video
3: Ground
4: R
HDMI IN 1/2/3/4
• If connecting a digital audio system
that is compatible with Audio Return
Channel (ARC) technology, use HDMI
IN 3. If not, an additional connection
with DIGITAL AUDIO OUT (OPTICAL) is
necessary.
•
AUDIO OUT /
• Supports 3-pole stereo mini jack only.
• To listen to the TV's sound through
the connected equipment, press
HOME. Select [Settings] [Sound]
[Headphone/Audio out] and then
select the desired item.
USB 1/2, USB 3
• Connecting a large USB device may
interfere with other connected
devices beside it.
• When connecting a large USB device,
connect to the USB 1 port.
* Only on limited region/country/TV model.
< 21 mm
< 12 mm
12US

Installing the TV to the Wall
This TV’s instruction manual only shows the steps on preparing the installation of the TV
before installing to the wall.
Your TV can be mounted on a wall using a Wall-Mount Bracket (not supplied) out of the box
as packaged. If the Table-Top Stand is attached to the TV, the TV may require detaching the
Table-Top Stand; see page 18 (Detaching the Table-Top Stand from the TV).
Prepare the TV for the Wall-Mount Bracket before making cable connections.
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This product should only be installed by a professional installer who is trained to determine
the strength of the wall for withstanding the TV's weight. If it is not properly secured during
installation, the TV may fall and cause serious injury. Sony is not liable for any damage or
injury caused by mishandling or improper installation, or installing any other than the
specified product. Your Statutory Rights (if any) are not affected.
For product protection and safety reasons, Sony strongly recommends that installation of
your TV on the wall be performed by qualified professionals. Do not attempt to install it
yourself.
• Follow the instruction guide provided with the Wall-Mount Bracket for your model.
• The length of the screw for Wall-Mount Bracket differs depending on the Wall-Mount
Bracket thickness. Please see below illustration.
• Make sure that the wall has enough space for the TV and is capable of supporting a
weight of at least six times that of the TV.
10 mm - 14 mm
Screw (M6)
Wall-Mount Bracket
TV’s rear cover
• Be sure to store the unused screws and Table-Top Stand in a safe place until you are
ready to attach the Table-Top Stand. Keep the screws away from small children.
Note
• Read the supplied Safety Booklet for additional safety information.
• Be sure to hold the TV while preparing it for wall-mount installation.
13US

Installing the TV to the Wall from Carton
1 Attach
WM1
and
WM2
(supplied with the TV) to the rear of the TV.
M4L12
WM1
M4L12
WM2
14US

Note
Screw
(not supplied)
2 Attach the Wall-Mount Bracket (not supplied) using the screws (not supplied).
Wall-Mount Bracket
(not supplied)
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Note
• If using an electric screwdriver, set the torque at approximately 1.5 N·m {15 kgf·cm}.
Installing the TV to the Wall from Table-Top Stand
1 Insert the corner guards.
15US

2 Remove the center cover.
3 Remove the screws.
4 Detach the stand base.
16US

5 Close the center block by releasing the hinge lock.
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6 Attach
WM1
and
WM2
(supplied with the TV) to the rear of the TV.
M4L12
WM1
M4L12
WM2
17US

Note
7 Attach the Wall-Mount Bracket (not supplied) using the screws (not supplied).
Wall-Mount Bracket
(not supplied)
Screw
(not supplied)
Note
• If using an electric screwdriver, set the torque at approximately 1.5 N·m {15 kgf·cm}.
Detaching the Table-Top Stand from the TV
To detach the Table-Top Stand from the TV, remove the screws .
Note
• Do not remove the Table-Top Stand for any reason other than to install corresponding accessories on the
TV.
• Be sure the TV is vertical before turning on. To avoid uneven picture uniformity do not power on the TV
with the panel facing down.
• When attaching the Table-Top Stand again, be sure to fasten the screws (previously removed) to the
original holes on the rear of the TV.
18US

Installing the TV against a wall or enclosed area
Ventilation
•Never cover the ventilation holes or insert anything in the cabinet.
•Leave space around the TV set as shown below.
Installed with stand
4 inches
11 7/8inches
(30 cm)
4 inches
13/32 inch
(10 cm) (10 cm)
(1 cm)
Wall
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Leave at least this much space around the set.
Installed on the wall
4 inches
(10 cm)
Leave at least this much space around the set.
4 inches (10 cm)
4 inches
11 7/8inches
(30 cm)
(10 cm)
Never install the TV set as follows:
Air circulation is blocked. Air circulation is blocked.
Wall Wall
Note
• Inadequate ventilation can lead to overheating of the TV and may cause damage to your TV or cause a
fire.
19US

Troubleshooting
General troubleshooting for issues like:
black screen, no sound, frozen picture, TV
does not respond, or network is lost, do the
following steps.
1 Restart your TV by pressing the power
button on the remote control until a
message appears. The TV will restart. If
the TV does not recover, try unplugging
the TV from the AC power cord for two
minutes and then plug it in again.
2 Refer to the Help menu by pressing HELP
on the remote control.
3 Connect your TV to the Internet and
perform a software update.
4 Visit Sony support website (information
provided on the front cover).
5 Perform the factory data reset. Refer to
“How to reset the TV to factory settings”
(page 20).
When [A new TV system software update
is available…] message is displayed.
Sony strongly recommends you to update
the TV software by selecting [Update Now].
These software updates improve your TV
performance or add new features.
The following screen with [Updating…] will
appear and the illumination LED flashes
white while software is updating.
Updating...
Do not unplug the AC power cord during
the software update. If you do, the software
update may not finish completely, and it
may cause a software malfunction.
Software updates can take up to 15
minutes.
When you plug in TV, the TV may not be
able to turn on for a while even if you
press the power button on the remote
control or the TV.
It takes time to initialize the system. Wait
for about one minute, then operate it
again.
How to reset the TV to factory settings
WARNING: The reset will clear all of your
customized settings including the parental
lock for broadcast setting.
• Turn on the TV. You can reset the TV to
factory settings by pressing HOME,
then select [Settings] [Storage &
reset] [Factory data reset].
• To force factory data reset, unplug the
AC power cord. Press and hold both 
and – buttons on the TV, then plug in
the AC power cord. Release both
buttons when the illumination LED
blinks in green.
• For security purposes, be sure to
remove all personal and account
information before discarding, selling
or passing your TV to someone else
by: unlinking/unregistering, signing
out of and deactivating all network
services as well as factory reset the TV.
Troubles and Solutions
When the illumination LED is flashing in
red.
Count how many times it flashes (interval
time is three seconds).
Reboot the TV by disconnecting the AC
power cord from the TV for three minutes,
then turn on the TV.
If the problem persists, disconnect the AC
power cord, and contact Sony Customer
Support (information provided on the front
cover) with the number of times the
illumination LED flashes.
There is no picture (screen is dark) and no
sound.
Check the cable/antenna connection.
Connect the TV to AC power, and press the
button on the TV or POWER button on the
remote control.
Some programs cannot be tuned.
Check the cable/antenna connection.
The remote control does not function.
Replace the batteries.
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