
OUTDOOR PRODUCTS WARRANTY
For a period of one (1) year after purchase, Hanover (“Manufacturer”) will either repair or replace defective
components in accordance with this Limited Warranty. This warranty is between Manufacturer and the original
purchaser and is valid only when accompanied by the original purchaser’s sales receipt showing original date of
purchase and location of purchase. Replacements under this warranty revert back to the date of original purchase
for future warranty.
Manufacturer or its authorized dealer can accept or reject warranty claims based on its findings. This warranty
applies in normal residential use only and is not intended for commercial use. Manufacturer can make substitutions
as required of materials, components, and sub-components of comparable value and utility. This warranty is
limited to product repair or replacement (to be determined solely by Manufacturer). Warranty return is limited to
only the single affected component.
This warranty covers only manufacturing defects and does not cover normal wear and tear, damage due to acts
of nature, abuse or misuse, including chemical damage from suntan oil or other chemicals, exposure to extreme
heat or cold, abrasion or excessive weight. This product is intended to be used in standard installations only. This
warranty is invalid if the product is not used for intended purpose. Manufacturer disclaims liability for any aspect of
installation and any inconvenience caused by a defective part of a component.
Certain items are not covered by this warranty. These include, but are not limited to the following:
1. Items subjected to abuse, including abuse intended to simulate failure.
2. Any part which merely exhibits normal wear yet functions essentially as new, including tears/rips, chips,
scratches or stretching of materials and stitching.
3. Tears, rips, punctures, scratches or any damage caused by improper installation or use.
4. Fading and/or discoloration of materials resulting from exposure to the elements, chemicals, oils, fluids or
any other cause are not covered.
To make a claim, contact us by the email address or the toll-free number below. Please have available a copy of
the original sales receipt along with a brief description of the problem. Please also provide your email address and
daytime telephone or cell phone #. All items may be charged actual freight costs plus $15 for handling. Repairs or
replacement will be made at the Manufacturer’s option. Sales and use taxes, plus shipping and handling charges
are the responsibility of the consumer.
THIS IS THE ENTIRE EXCLUSIVE EXPRESS LIMITED LIABILITY. THE MANUFACTURER NEITHER MAKES NOR IS RESPONSIBLE
FOR ANY OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THOSE OF RETAILING DEALERS. THIS EXCLUSIVE
REMEDY IS LIMITED TO RECEIPT OF A CREDIT IN CONNECTION WITH THE REPAIR OR REPLACEMENT OF ANY PRODUCT OR
COMPONENT DEEMED TO BE DEFECTIVE UNDER THE TERMS AND CONDITIONS AS STATED IN THIS WARRANTY. NEITHER
HANOVER, THE PRODUCT MANUFACTURER NOR ITS AGENTS SHALL BE LIABLE IN ANY CASE FOR INCIDENTAL, INDIRECT,
SPECIAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY
BREACH OF THIS WARRANTY OR NEGLIGENCE EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
EXCEPT AS OTHERWISE MAY BE REQUIRED BY LAW, THERE ARE NO OTHER EXPRESS OR IMPLIED WARRANTIES OTHER
THAN THE WARRANTY DESCRIBED HEREIN, AND ALL OTHER WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY DISCLAIMED.
Contact Warranty Services at 1-877-397-5144
or email us at
ContactUs.Hanover-Products.com
or
www.Hanover-Products.com