Heat Charm Port Phillip 600 Series User manual

Revised: 29/10/2020 Printed: 13/11/2020
1
INSTALLATION
&
OPERATING INSTRUCTIONS
Serial Number of Heater: ____________ Model: ___________________
H EAT C HARM WOODHEATERS ARE AUSTRALIAN OWNED AND
MANUFACTURED BY
SHAMIC SHEETMETAL
SHAMIC SHEETMETALSHAMIC SHEETMETAL
SHAMIC SHEETMETAL (AUST.) PTY. LTD.
PO BOX 8, KILSYTH, VIC. 3136
PH: 03 9737 5300
h ps://shamic.com
Port Phillip 600 Series

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SAVE THESE INSTRUCTIONS
INSTALLATION AND OPERATION INSTRUCTIONS
Have your heater installed by a registered or licensed installer and advise your insurers for inclusion
in your household contents policy.
In some states the installer is required to issue a certificate of compliance on the installation; - ensure
you obtain this if applicable!
The heater should be checked for scratches/dents prior to installation. Once the heater has been
installed scratches or dents may not be covered by warranty.
HeatCharm Woodheaters should not be modified in any way!
Do not operate the heater with the door open for extended periods.
Always operate with door closed except when lighting or refuelling, and maintain all seals in good
condition!
Keep children away from the heater when operating!
H eat C harm Dealers can advise on heater / door shield accessories for your unit.
WARNING: When in operation heater door glass is extremely hot!
WARNING: HeatCharm WOODHEATERS AND DEALER SPECIFIED FLUES SHALL BE
INSTALLED IN ACCORDANCE WITH THE AUSTRALIAN STANDARD AS 2918 AND THE
APPROPRIATE REQUIREMENTS OF THE LOCAL BUILDING REGULATORY
AUTHORITY.
WARNING: DO NOT USE FLAMMABLE LIQUIDS SUCH AS PETROL, KEROSENE, OR
ENGINE OIL TO START OR REKINDLE THE FIRE!
WARNING: “BURN ONLY HARDWOOD”
CAUTION: MIXING OF APPLIANCE OR FLUE SYSTEM COMPONENTS FROM
DIFFERENT SOURCES OR MODIFYING THE DIMENSIONAL SPECIFICATIONS OF
COMPONENTS MAY RESULT IN HAZARDOUS CONDITIONS. WHERE SUCH ACTION IS
CONSIDERED, THE MANUFACTURER SHOULD BE CONSULTED IN THE FIRST
INSTANCE!
CAUTION: THE USE OF SOME TYPES OF PRESERVATIVE TREATED WOOD AS FUEL
CAN BE HAZARDOUS (for example: treated radiata pine).
CAUTION: DO NOT STORE FUEL WITHIN THE HEATER INSTALLATION CLEARANCES
OR WITHIN THE SPACE REQUIRED FOR FUEL CHARGING OR ASH REMOVAL!
CAUTION: OPEN AIR SLIDE AND TURN FAN OFF BEFORE OPENING DOOR!
DISCLAIMER
The information supplied by this company is our interpretation of AS 2918 and we do not
accept responsibility for any errors or omissions.
All HeatCharm Woodheaters have been tested in accordance with and comply to AS 4013.
Please read and thoroughly understand these instructions prior to operating this appliance!
Please store these instructions in a safe place for future reference.

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INSTALLATION INSTRUCTIONS (FREESTANDING MODELS ONLY)
Select the position of your heater carefully, taking into consideration all combustible materials in the
roof; eg. ceiling joists, roof trusses, etc.
Determine flue location through the ceiling:
Position the hearth correctly (see below), then place the heater on the hearth so that the flue spigot
on the heater is correctly aligned with the flue location from the ceiling.
This heater has been tested and approved to AS 2918 using a Flue Factory 6 inch, default Flue Kit.
Clearance to combustible surfaces:
(Ensure correct model) Dimensions in mm
Minimum distance
Millimetres
Reference
Symbol
Port Phillip
C 600
Standard
Installation
A 150
B 350
Corner Installation C 50
Hearth material/floor protection, (cement fibre sheeting or other non combustible
material) with a minimal thickness of 6mm and a minimum thermal conductivity of 0.8
m²KW per 4mm thickness, must be installed beneath and in front of the heater, as shown
below.
From Front of Heater 550
Depth of floor protector 1080
Width of floor protector 1000
Standard Installation Corner Installation

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INSTALLATION OF FIRE PLACE INSERT MODELS ONLY
The heater must only be installed in either a sound concrete or masonry fireplace, connected to a
chimney, both of which must be inspected for soundness and thoroughly cleaned before the heater is
installed, or the Shamic
ShamicShamic
Shamic tested and approved Zero Clearance Heater Casing unit in conjunction with a
triple skin flue system. After removing the packaging, slide the heater into the fireplace opening. A
standard, default triple skin flue system must be connected to the heater, providing free and effective
discharge of combustion by-products outside the building and any enclosed or confined space.
The stainless steel ring (supplied with the heater) must be fitted to the flue spigot of all Inbuilt models
for correct location of the flue.
Dimensions in mm
Minimum distance: Port Phillip
I600
From the underside of the mantle shelf (that must not protrude more
than 250mm into the room) to the top of the appliance
790
From the underside of the mantle key (first combustible above
appliance, which must not protrude more than 30mm into room) to
the top of the appliance facia
700
From the mantle upright (that must not protrude more than 70mm
into the room) to the facia on the side of the appliance
40
Hearth material/floor protection, (cement fibre sheeting or other non combustible material) with a
minimal thickness of 9mm, 1000mm wide x 830mm deep x and a minimum thermal conductivity of 0.1
m²KW per 9mm thickness, must be installed beneath the heater, as shown below.
Dimensions in mm
Minimum distance: Port Phillip
I600
In front of the appliance base to leading edge of floor protector/hearth 300
Note: The fireplace cavity must be sufficient to accommodate the external firebox dimension with a
minimum clearance of 25 mm all around.
The power cord may be relocated from the right-hand front side of the heater to the left-hand side.
Note: This procedure must only be carried out by a licensed electrical contractor.

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Firebox Internal Set Up
Step 1. Install the top baffle plate, place both hands underneath the plate lift either the right or left
hand side of the plate up so it is on an angle. Lift up over the locating tab on the side of the firebox
then lift up the other side and push the plate to the back of the firebox. PLEASE MAKE SURE THE
RIBS ON THE BAFFLE PLATE ARE FACING DOWN.
Step 2. Install the secondary air tube, in front of the baffle plate you will see a channel on each
side of the firebox, lift the burn tube up into place ensuring it is sitting in the channel with the holes
facing down.
Step 3. Install the rear and side liners, for the 500 you will have a one piece rear liner, for the 600
you will have a 2 piece rear liner. Put your rear liner or liners into the back of the firebox then put in
your side liners in to hold the rear liner or liners in place. Make sure the smooth side of the liners
are up against the firebox and the ribs are facing into the firebox running horizontally.
Step 4. Install bottom firebricks, install the 6 firebricks horizontally into the bottom of the firebox.
***Please note when cleaning ash out of your heater leave an inch of ash over the top of the
firebricks***

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FIRST FIRE
YOUR HEATER HAS BEEN SPRAYED WITH HIGH TEMPERATURE
PAINT. TO ENSURE THAT THE PAINT IS PROPERLY “CURED IN”,
PLEASE FOLLOW THESE STEPS WHEN LIGHTING THE FIRST FIRE IN
THE HEATER:
•ENSURE THE AIR CONTROL SLIDE IS FULLY OPEN.
•OPEN THE DOOR AND PLACE A MINIMUM OF 12 PIECES OF DRY KINDLING WOOD ON
TOP OF FIRELIGHTERS OR PAPER.
•LIGHT THE FIRE, LEAVING THE DOOR SLIGHTLY OPEN. THIS WILL HELP TO CURE THE
PAINT AROUND THE DOOR AND PREVENT THE DOOR SEAL STICKING TO THE
FIREBOX. IF THE DOOR SEAL HAPPENS TO COME OUT OF THE DOOR SIMPLY PUSH
IT BACK IN. TO ENSURE THE SAFETY OF YOUR HOME, PLACE A SAFETY SCREEN IN
FRONT OF THE HEATER OR STAY NEAR THE FIRE WHILE THE DOOR IS OPEN.
•WAIT UNTIL THE KINDLING WOOD HAS CAUGHT ON THEN ADD ONE SMALL PIECE OF
HARDWOOD.
•LET THAT BURN DOWN TO HOT COAL AND ADD ANOTHER SMALL PIECE OF
HARDWOOD.
•AFTER 40 MINUTES CLOSE THE DOOR, SET THE AIR CONTROL TO HALFWAY AND
TURN THE FAN ON TO THE LOW SETTING.
•CONTINUE TO ADD ENOUGH WOOD TO MAINTAIN A SMALL FIRE
•PLEASE NOTE THAT AS YOU CURE THE FIREBOX THE HEATER WILL PRODUCE AN
ODOUR. OPEN A WINDOW OR DOOR TO HELP REDUCE THE SMELL.
•HAVING A SMALLER FIRE WILL HELP CURE THE FIREBOX & THE DOOR ROPE
PROPERLY AND WILL ALSO REDUCE THE SMELL OF THE PAINT CURING.
•IT WILL TAKE BETWEEN FOUR TO SIX HOURS TO CURE IN YOUR HEATER.

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Operating Information
Fuel
Ignition: A supply of firelighters or newspapers.
Kindling: 10 mm – 20 mm diameter light, split, pieces of dry wood.
Start up wood: 30 mm – 75 mm diameter medium size, split pieces of dry wood.
“BURN ONLY HARDWOOD”
Starting a fire
Fully open the air slide, lift the door handle upward and open the door slowly.
To build a fire, place firelighters or crumpled balls of newspaper in the firebox. Half fill the firebox with
dry kindling.
Light the fire and close the door.
When the kindling is well alight add some start up wood, which will prepare the fire to take larger
sized firewood.
Switch on the fan after the firebox has heated up. (This could take up to 30 minutes).
Loading
When the start up wood is well alight add a load of dry firewood.
Your Heatcharm heater will burn any diameter logs which fit in the firebox.
Large logs will take longer to ignite but will burn longer.
Once these logs are alight, adjust the air control to the desired level.
As well as keeping recommended firewood sizes in mind, the way you load the fuel will affect the
operating characteristics of your Heatcharm heater. Always ensure adequate air is provided for
combustion and, to reduce creosote, a smaller intense fire is preferable to a large smouldering one.
If a large log is placed across the width of the firebox, more often than not the wood will smoulder
rather than burn effectively. This is because the primary burn air enters the Heatcharm firebox
above the door opening and travels down the door glass effectively ‘washing the glass’ (i.e.
minimising carbon, soot and creosote deposits), before travelling through the fuel load.
Should the primary burn air intake be restricted in travelling through the fuel load, for example by a
large piece of wood lying across the firebox, it follows that the correct combustion process will not
take place.
It is better to place 2-3 smaller diameter pieces of wood front to back with a minimum spacing of
20mm as a load and a larger piece or pieces across these.
Note: The fan fitted to the heater should be operating whenever a fire is burning (except on
start up). Failure to do so may overheat the unit and void warranty.

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Use of the fan
Heatcharm heaters are fitted with a 3-speed fan for efficient distribution of warmth.
Operating the fan in your wood heater is critical at all stages of use except at startup, where the
follow steps apply:
•When the fire has been underway for 30 minutes turn the fan on to low
•Once the fire is established, increase the fan speed to medium to heat the room
•Once the desired room temperature has been reached, turn the fan back to low
•DO NOT TURN THE FAN OFF at any time during the burning period
•The fan should remain on during overnight burns.
Note
The use of the fan is critical to removing the hot air generated by the fire into the space to be heated.
This is called convection heat, compared to other types of wood heaters which are designed to heat
up the fireplace and provide radiant heat. The objective of your wood heater is to heat the room, not
the fireplace.
The use of the fan on high speed (3) is OK for a short period if required, but if the air is driven too
quickly through the system it does not have sufficient time to gather heat before being expelled
through the vents.
The cost of running the fan while using the heater is negligible compared to the air pollution caused
by inefficient burning as well as the potential damage to baffles, seals, glass and the integrity
(buckling) of the steel firebox that may be caused by producing heat without an effective outlet via the
fan.
Generally, an established fire should warm the required area with the fan on the low setting.
Reloading
The firebox should be loaded to a minimum of 2/3 full, preferably when the fuel has burnt down to a
bed of coals. Attempting to reload part way through a burn period risks smoke, coals, or a log rolling
from the heater.
Before reloading, it is important to position the air inlet control to high. Open the door carefully and
slowly. Rake over the coals and load the fuel as recommended. After reloading, close the door
securely and leave the air inlet fully open on high until the fuel load is well alight. Then the air inlet
control can be adjusted to your desired heat output.
Do not throw wood into the firebox
This is an unsafe practice and may dislodge the baffle plate in the heater. It may also cause sparking
or dislodge burning wood, which could ignite any combustible materials in the area surrounding the
heater (e.g. carpet).

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Do not slam the door closed
Wood may be protruding from the firebox and cause the glass to break. It will also diminish the
longevity of the door seal.
Preparing for a low (overnight) burn
For an extended low burn ensure a maximum fuel load is placed into the heater, following the
reloading procedure outlined previously. The greater the fuel load the longer the burn. After reloading
close the door and leave the air inlet fully open (high) until the load is alight. The air inlet should then
be turned down to the low setting.
The optimum air flow setting to achieve an overnight burn may vary for different reasons. Experiment
to find the best result.
The fan should remain on low setting during overnight burns.
Self cleaning through high firing
It is perfectly normal for the glass door to experience some blackening after extended periods of low
burning. High firing helps burn the door glass clean and minimise soot, carbon and creosote
formation on the baffle plate and flue as well. High firing can be done daily during the heating season
and morning is usually the best time.
Just start or rebuild the fire with the firebox at least 2/3 full, set the air inlet control to high and let the
heater operate in this manner for at least 90 minutes.
Replacement parts
Consult your Heatcharm Dealer regarding any of the normally replaceable components of the
heater i.e. handle, baffle plate, cast iron liners, door glass, fans, door seal and bricks.

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Maintenance
Paint surfaces
After the curing process has taken place, little maintenance is required other than dusting off with a
cotton cloth. Most marks can be buffed out with a cotton cloth without the need for retouching.
NOTE: Do not use abrasive cleaners or harsh solvents (such as methylated spirits). Should you
experience scuffing or scratching, or discolouration due to incomplete curing, the high temperature
paint can be touched up and matching spray cans may be purchased from your Heatcharm dealer.
To retouch scratches that are down to bare metal, gently sand the surrounding area with 400 wet and
dry sandpaper and respray. Remember, if you retouch your Heatcharm, the surface will require
curing and may smoke slightly during this process. This is normal.
CAUTION: DO NOT ATTEMPT TO RESPRAY THE HEATER WHILST IT IS IN OPERATION
.
Door glass
It is usual for creosote and/or smoke deposits to form on the door glass, particularly after an
extended period of low burn. Creosote deposits are combustible and can be burnt off through high
firing. If any deposits remain, they can be cleaned using any non-abrasive household cleaner. Some
experienced users also recommend household vinegar or wet newspaper dipped in the fire ash being
most effective. If you experience heavy tar like deposits, then inspect your fuel and review your
operating methods. Wet or green wood will cause heavy creosote deposits on the glass as well as
the flue system and will severely restrict your heaters performance.
WARNING: DO NOT OPERATE THE HEATER IF THE DOOR GLASS IS CRACKED.
Door glass seal
Before lighting the first fire of the heating season, test this seal by opening the firebox door and
placing a hand either side of the door glass. Your hands should be positioned together with the glass
resting between both palms. Gently try to move the glass around within the doorframe, taking care
not to use force. If you can move the glass, consult your Heatcharm dealer as the sealing tape
may need replacing.

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Door Adjustment
The door is unlikely to become misaligned unless it is knocked and attempts at adjustment may
cause rather than solve a problem. Always consult your Heatcharm dealer before attempting any
adjustment to the door.
1. Remove door by opening fully and lifting door up off the hinge. (Freestanding models require
top panel to be propped up prior to lifting door).
2. Loosen the top & bottom screws securing the door hinge to the front of the firebox upright.
3. Move the hinge left or right as necessary and re-tighten the screws.
4. In some cases, to enable adequate adjustment, it may be necessary to also loosen the centre
to relocate the entire hinge.
5. Mark door sealing edge with coloured chalk and close the door. Re-open and check the door
is aligned properly via the chalk mark left on the fibreglass door seal of the heater.
NOTE: The door handle may pull the door down on the right-hand side. Compensate for this
situation during adjustment.
Flue system
Under normal conditions, and using dry hardwood and correct operating procedures, annual flue
maintenance should take place prior to the heating season. If your heater’s performance deteriorates,
or if it smokes excessively after a trouble-free period of operation, the cause may be creosote. The
creosote may have built up to a level where the gases are restricted from exiting the flue pipe
because it is partially blocked.
CAUTION: THE FLUE PIPE MUST BE KEPT CLEAN AND IN GOOD CONDITION. ALL SOLID
FUEL BURNING APPLIANCES NEED TO BE CLEANED FREQUENTLY BECAUSE SOOT,
CREOSOTE AND ASH MAY ACCUMULATE. IN THE EVENT OF A SOOT OR CREOSOTE FIRE
IN THE FLUE, IMMEDIATELY CLOSE THE AIR INLET CONTROL TO STARVE THE FIRE OF
OXYGEN. IT IS RECOMMENDED THAT YOU CALL THE FIRE BRIGADE FOR FUTHER
ASSISTANCE AND ADVICE. WHEN THE FIRE IS OUT, HAVE THE FLUE INSPECTED BY A
QUALIFIED INSTALLER TO ENSURE THERE HAS NOT BEEN ANY DAMAGE TO THE FLUE
SYSTEM.
For cleaning the flue, you may purchase a flue brush from your Heatcharm dealer, or you can
engage the services of a chimney sweep.

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Fan
At the end of the heater season you should clean and vacuum the fan and fan tray. Dust and hair can
accumulate, especially if you have a pet.
Turn the mains power off and disconnect the power lead from the wall socket.
Console Model
1. To access the fan on console model, remove the two screws on the left hand and right side
of the grill cover and put them aside in a safe place.
2. Remove the pedestal cover.
3. This allows easy access to the fan and the fan tray. Thoroughly clean the fan and
surrounding components to remove all debris, whilst being careful not to apply undue force
on hardware or cabling. A vacuum cleaner with a soft brush fitting is best for this job.
4. Once clean, replace the pedestal cover and tighten screws.
5. Plug the power lead back into the mains wall socket.
Inbuilt Models
At the end of the heater season the fan and fan tray should be cleaned using a vacuum cleaner. Dust
and hair can accumulate, especially if you have a pet.
We recommend the use of a qualified service agent to perform fan maintenance for inbuilt models.
Accessing the fan involves removal of the door and the fascia surround.
If you wish to conduct this maintenance yourself, please contact Shamic Sheetmetal (Aust) Pty Ltd
on phone [phone] for detailed instructions.
Your fan should now be good to go for another season.

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Baffle plate removal
The baffle plate is held in place with four locating tabs – 2 either side, front and rear of the firebox.
WARNING: ALLOW THE HEATER TO COOL IF HOT BEFORE ATTEMPTING BAFFLE
PLATE REMOVAL
.
Steel Baffle
The baffle plate should be removed and inspected annually and flaky deposits shaken or brushed off.
The most convenient time to maintain the baffle is when the flue is being cleaned.
DO NOT USE HEATER IF TOP BAFFLE IS DAMAGED
1. Lift the front of the baffle up and pull
forward over the supports until the
baffle clears the locating slots in the
back wall of the firebox.
2. Lower the rear of the baffle to drop
down and rest on the floor of the
firebox.
3. Lower the front of the baffle until it
clears the support brackets &
remove it from the firebox.

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TABLE 1: FIREWOOD SPECIES AND THEIR PROPERTIES
Firewood
Species
Forest Type Heat
Avail.
Per Unit
Volume
(%)
Density
(Dry Air)
Ib/ft3/
Kg/m3
Splitting Ignitability Coals Sparks Avail.
Mallee Roots
Mallee
100
N.A
Difficult
Poor
Excellent
Few
Good
Belah, Buloke Mallee
Box-Ironbark
100 70 /
1121
Good Poor Excellent Few Limited
Grey
Box
Box-Ironbark 100 70 /
1121
Difficult Poor Excellent Few Good
Black
Box
Box-Ironbark 97 69 /
1105
Difficult Poor Excellent Few Limited
Red
Ironbark
Box-Ironbark 97 69 /
1105
Difficult Poor Excellent Few Good
Yellow
Box
Box-Ironbark 91 65 /
1041
Difficult Poor Excellent Few Good
Red
Box
Box-Ironbark 91 67 /
1073
Difficult Poor Excellent Few Good
Yellow
Gum
Box-Ironbark 90 60 /
993
Difficult Poor Excellent Few Good
River
Red Gum
River
Red Gum
80 56 /
897
Difficult Poor Excellent Moderate Good
Blue
Gum
Foothill 80 61 /
977
Fair Fair Good Few Good
Red
Stringy Bark
Foothill 72 54 /
865
Good Good Good Few Good
Messmate Foothill 68 45 /
721
Good Good Good Few Good
Mountain
Ash
Mountain 53 42 /
673
Excellent Excellent Fair Moderate Good
White Cypress
Pine
Box-Ironbark 60 42 /
673
Good Excellent Poor Many Limited
Radiata
Pine
Foothill
Plant
ations
45 32 /
512
Fair Excellent Poor Many Good
KNOW YOUR WOOD
A piece of dry wood produces an incredible amount of heat when burnt correctly. A piece of dry wood, however is also
like a sponge and can absorb up to 70% of its weight in water if exposed to the elements.
The fact that all wood heaters rely on dry fuel to perform at their best, cannot be over-emphasized as it is critical to your
heater’s performance. The relevant moisture content (wetness) of wood is indicated in the following table.
Moisture Content
Fuel Suitability
Below 10% Very dry. Wood burns but less efficiently as some moisture is needed for
ideal combustion.
10% - 18% Ideal. Wood burns efficiently and economically
18% - 25% Wood will burn, but less efficiently
Above 25 % Wood too wet to burn efficiently
It is extremely difficult to light, let alone maintain, a fire using wet or green wood. A firebox filled with 20kg, wet or green
wood could contain up to 10 litres of water. As a result, the heater would naturally perform very poorly as most of the heat
generated would be directed to vaporizing the water. Be aware that if you purchase wood with 50% moisture content, the
50% of the money you paid for the wood, in fact, purchased water.
Ideally, firewood should be organised in the spring and under cover by mid-autumn. If you obtain next year’s wood in
spring, it should be open air dried over summer for a minimum of six months. The wood should then be stacked under
cover in such a way that air can flow between the pieces. A plastic sheet or tarpaulin is not sufficient as condensation
may account for a high moisture content in the wood.
It is important to select firewood that will build a good base or bed of coals. It is actually the coals and not the flames,
which form the hottest part of the fire and provide the heat source for your heater.
Dry hardwood has over twice the density of pine, so double the volume of pine is required to provide the same amount of
heat. Firewood that has had the bark removed produces less ash. The table above provides a good indication of the
properties of various common type of firewood.

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How to Make a Warranty Claim
Coonara, Heatcharm and Arrow Heaters.
The full Warranty Statement for your heater is contained in the Installation and Operating Instructions booklet
that was provided with the product.
1. Check the details of the warranty statement
2. Determine if you think the problem is covered by warranty
3. Ensure that you have proof of purchase
4. Contact the retailer that sold you the heater
5. Advise them of the specific problem
6. Provide the details that your retailer requests to complete a Warranty Claim Form. This must include the
heater model, serial number and installation compliance certificate, if applicable in your State.
7. Your retailer will forward your claim to Shamic Sheetmetal (Aust) Pty Ltd, the manufacturer of the
above heater brands
8. Shamic will contact you to acknowledge that they have received the claim, if the claim has been
accepted and the next steps involved in fixing the problem
9. Parts and/or service is provided
10. Contact your retailer if the problem has not been fixed.

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HEATCHARM WOODHEATERS WARRANTY – CONSOLE & INBUILT MODELS
DESIGNATION OF WARRANTOR. This warranty is extended by Shamic Sheetmetal (Aust) Pty. Ltd with respect to Heatcharm Wooheaters
PRODUCT. This Heatcharm heater is comprised of the heater proper (including components and firebox), fan assembly, speed control switch, electrical
components, firebricks, seals and moving parts. Except where specifically excluded from coverage hereunder, this warranty covers all components
designed.
See exclusions and qualifications below for further information on product coverage.
WARRANTY:
1) Shamic Sheetmetal (Aust) Pty. Ltd, warrants the firebox to be free of defects in materials and workmanship of a period of ten (10) years from
the date of purchase.
2) Shamic Sheetmetal (Aust.) Pty.Ltd., warrants that all other components of the unit to be free of defects in material and workmanship for a
period of one (1) year from date of purchase, excluding door glass.
3) If this Heatcharm heater is found to be defective in material or workmanship Shamic will repair or replace such defects in the Heatcharm
heater at Shamic’s option in accordance with Heatcharm’s warranty policy during the period on this warranty. If the defect is found not to meet
the Consumer Guarantee requirements and constitutes a major failure, the purchaser may be able to choose to repair or replace the defective
heater or part or obtain a refund.
4) Exclusions and qualifications. This warranty is subject to the following exclusions and qualifications.
a) This warranty extends only to the original consumer purchaser, who has purchased the heater from an authorised Heatcharm
dealer.
b) This warranty does not apply to, and Heatcharm assumes no responsibility for any damages that result due to, installation or
operation of the heater not in accordance with both the installation and operation instructions furnished with the unit.
c) This warranty does not cover any damage caused by water from any source.
d) This warranty does not apply to any heater which has been modified or damaged in shipping or by improper handling, improper
operation, abuse, misuse, accident or unworkmanlike repairs.
e) Shamic Sheetmetal (Aust.) Pty.Ltd. does not warrant the structural performance of the heater when fuel products with abnormal
burning characteristics, including but not limited to synthetic logs, coal , wood treated with flammable liquid, logs made from
pressed wood, driftwood or any materials containing salt or corrosives, rubbish or garbage are used. Flammable liquid fuels are
explosive and should never be used in this product.
f) Shamic Sheetmetal (Aust.) Pty.Ltd. Expressly excludes any liability hereunder for defects or damage caused by the installation or of
any components not expressly authorised and approved by Shamic. Shamic further assumes no liability for defects or damage
caused by any modification not expressly authorised and approved by Shamic. Unauthorised components or modifications could
create a fire hazard by altering the safety design of the heater.
g) Building Codes. Since building code requirements vary, users should determine in advance whether there are any building code
restrictions on the installation or use of the heater. Shamic makes no representation of warranty regarding building code
compliance and shall not be responsible for compliance therewith.
h) Shamic will only accept claims under this warranty in strict accordance with the conditions set out below.
5) Shamic Sheetmetal (Aust.) Pty.Ltd. shall not be liable for any breakages of glass components, transit damage or, where it can be shown that
the consumer guarantee obligations as the manufacturer have been met, for any claim by any person for incidental or consequential damages
caused by defects in the Heatcharm heaters. Whether such damage occurs or is discovered before or after replacement or repair, and
whether or not such damage is caused by Heatcharm negligence. Normal wear and tear items such as routine surface maintenance, door
ropes, seals and door glass are also excluded from this warranty.
6) Shamic goods come with guarantees that cannot be excluded under Australian Consumer Law. The purchaser is entitled to a replacement or
a refund for a major failure and compensation for any reasonably foreseeable loss or damage. The purchaser is also entitled to have the
goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
7) This warranty applies only to units purchased from an authorised dealer and the duration of this implied warranty, including merchantability,
applicable to this Heatcharm heater is limited to the duration of the foregoing warranty.
8) Before Shamic Sheetmetal (Aust.) Pty.Ltd. will recognise or accept a claim under this warranty, you must provide proof of purchase. On
purchase of the heater, despatch your warranty card to Shamic Sheetmetal (Aust.) Pty.Ltd.
9) Your authorised dealer must be notified of any defect in the heater, for investigation of the claim. Your authorised dealer will be able to explain
the process of making a warranty claim and any costs associated with returning goods. In the event where a remedy is necessary and the
claims under warranty are accepted, the purchaser may be required to return the goods to the authorised dealer for repair, replacement or
refund.
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DETACH AND RETURN BY MAIL OR EMAIL
NAME __________________________________________________________________________________________
ADDRESS _______________________________________________________________________________________________________________
CITY / STATE / POSTCODE _________________________________________________________________________________________________
PURCHASED AT (Dealer name & address) ____________________________________________________________________________________
DATE PURCHASED ________________________ MODEL ___________________________________ SERIAL NO _______________________
WHERE DID YOU HEAR ABOUT HEATCHARM WOODHEATERS? RADIO, TELEVISION, NEWSPAPER, DEALER, WEBSITE, OTHER - Please
provide details.
_________________________________________________________________________________________________________________________
SHAM
SHAMSHAM
SHAMI
II
IC SHEETMETAL
C SHEETMETALC SHEETMETAL
C SHEETMETAL (AUST) P/L
(AUST) P/L(AUST) P/L
(AUST) P/L
PO BOX 8 KILSYTH, VIC. 3136
Ph: 03 9737 5300
Email: [email protected]