Highland RIDGE RV User manual

2017 OWNER’S MANUAL
TOY HAULER
0276622.2017 PRINTED ON RECYCLED PAPER

Table of ConTenTs
Warranty & Service
About This Manual 3
Warranty packet 3
Safety Alerts 3
Reporting Safety Defects 4
Manufacturing Process 5
Customer Responsibility 5
Change Of Address/Ownership 5
Dealer Responsibility 6
Suggestions For Obtaining Service 6
Customer Relations 7
Highland Ridge RV Travel Club 7
Highland Ridge RV Customer First Emergency Roadside Assistance 8
Obtaining Service For Separately Warranted Items 9
Obtaining Service at Highland Ridge RV 9
Replacement Parts 9
Occupant Safety
Secondary Means of Escape (Exit Window) 15
Exit window Label 15
Fire Safety 16
Fire Extinguisher 16
Smoke Alarm 17
Smoke detector warning label 18
Combination Carbon Monoxide/ Propane Alarm 19
LP/Carbon monoxide detector 22
Formaldehyde 23
Extended Or Full Time Usage 23
Cold Weather Usage 23
Condensation 24
pre-travel infOrmatiOn
Tow Vehicle 25
Vehicle Labels 25
Weight Terms 25
Weight and Capacity Labels 26
Federal Certication Label 26
OCCC Label (yellow) 26
Tire & Loading Information 26
Loading Your Recreation Vehicle 27
Travel Trailer Hitch (Customer Supplied) 27
Travel Trailer Weight Distributing System (Customer Supplied) 29
Travel Trailer Sway Control (Customer Supplied) 29
Travel Trailer Hitching Procedure 29
Wire Harness/Connector Plug 30
Weighing Your Tow Vehicle & RV 30
7-way trailer plug - Car end, rear view 30
vehicle OperatiOn
Towing 33
Towing Behind Your RV 34
RV Brake System 35
Travel Trailer Breakaway Switch 36
Entrance Door Step(s) 36
Entrance Door 36
Keys 36
RV Step 36

Table of ConTenTs
Rear Vision Camera (If So Equipped) 37
Leveling the RV 38
Lippert Auto Leveling System (If So Equipped) 38
Stabilizer Jacks 41
Emergency Stopping 42
Emergency Towing 42
Wheel Lugs 42
Tires 44
Changing A Tire 46
Travel Trailer Set Up 47
Loading the Cargo Area 48
Loading the Front Cargo Deck (If So Equipped) 50
Fig. 1 51
Patio “Party” Deck (if so equipped) 52
Patio Awning 54
SlideOut SyStem
Electric Slide Room System (If So Equipped) 57
Slideout Systems 58
Slideout overlap-outside 58
Fig. 1 Through Frame Crank Extension w/pin 64
Fig. 3-Hex Head Crank Extension 64
Fig. 2- Crank Handle 64
Fig. 4-Ratchet 64
electrical SyStemS
The Electrical System 69
In Case Of An Electrical Fire 69
GFCI Receptacle 70
120-volt (50 AMP) AC System (If So Equipped) 70
Testing the Campsite Power Connection 70
50-amp Power Cord (If So Equipped) 71
Connecting The Power Cord 72
Calculating 50 AMP Electrical Load (If So Equipped) 72
120-volt Circuit Breakers 73
12-volt DC System 75
12-volt Fuse Panel 75
12-Volt DC Outlet 75
Auxiliary Battery (Customer Supplied) 76
Battery Isolator For Your Tow Vehicle (Customer Supplied) 77
Approximate Electrical Load Ratings 77
Replacing Light Bulbs 80
fuel & prOpane SyStem
Fuel Station (If So Equipped) 81
Before dispensing fuel label 81
Flammable liquid label 81
Fuel Nozzle in contact with receiving tank 82
Fuel Tank(s) (If So Equipped) 83
Exhaust Gas Fumes 83
Propane Gas System 84
Propane Leak Test 85
Propane Safety Procedure 85
Propane system label 85
Installing Propane Cylinder(s) 86
Two propane cylinder 86
Main supply hose 86

Table of ConTenTs
Propane Regulator 88
Using The Propane System 88
Calculating Propane Gas Usage 89
Cooking With Propane Gas 89
Traveling with Propane 90
Ensure a supply of fresh air (Canada units only) 90
Cooking / comfort heating label 90
Re-fueling Warning Label 91
plumping SyStem
Plumbing System Maintenance 93
Monitor panel 93
Command center panel 93
Monitor panel 93
Fresh Water System 94
Fresh Water Holding Tank 95
12-Volt Water Pump & Switch 95
Water Pressure Regulator (customer Supplied) 96
Water pump 96
Utility Center 97
Water Heater 98
Water Valve Operation/Water Heater Bypass 101
Fig. A - Water valves (congured for Normal Operation) 102
Fig. B - Water Heater Bypass (2 valves) 102
Outside Shower (If So Equipped) 103
Faucets 103
Bathroom Tub / Shower 104
Hardware & Sink or Shower Fixtures 104
Draining the Fresh Water System 105
Sanitizing the Plumbing System (Travel Trailer) 105
Water valves and Pump 105
Water Heater valves 105
Winterizing The Plumbing System 109
Water valves and Pump 110
Water Heater valves 110
Black/Grey Water System 111
Black/Grey Water Holding Tanks 112
Black & Grey Tank Drains 113
Black/Grey tank drain & valves 113
Black Tank Flush 114
Toilet 114
heating & cOOling
Air Conditioner 117
Power Roof Vent (If So Equipped) 117
Attic Fan Control 117
Ceiling Fan (If So Equipped) 118
Ducting & Return Air 118
Furnace 118
Fireplace (If So Equipped) 119
applianceS
Microwave 121
Kitchen Range & Oven (If So Equipped) 122
Cooking With Propane 123
In Case Of A Grease Fire 123
Refrigerator 123

Cleaning Your Refrigerator 124
Washer/Dryer Prep (If So Equipped) 125
electrOnicS
HDTV Antenna (If So Equipped) 127
HDTV antenna 127
Enclosure base & signal meter 127
Power injector 127
Television Power Supply (If So Equipped) 128
TV Power Supply 128
interiOr
Cleaning The Interior 129
Décor Items 129
Sofa 130
Free-Standing Table & Chairs (If So Equipped) 131
Booth Dinette (If So Equipped) 131
Cabinetry & Tables 132
Pantry or Hutch (If So Equipped) 132
Countertops 132
Interior Wall Panel 133
Flooring 133
ABS Plastics 134
exteriOr
Cleaning The Exterior 135
Frame 137
E-Z Lube or Super-Lube Axle (If So Equipped) 137
Exterior Roof & Sidewall Vents 138
Windows 138
Exterior ladder (If So Equipped) 138
Sealants 138
Toy Hauler - Sealant Diagram 139
travel/camping/StOrage checkliStS
RV Start-Up 141
Ready To Leave & Maintenance Checklist 141
RV Storage 143
Vehicle Maintenance Record 145

1
WARNING: Read all instructions in this manual and component
manufacturer supplied information before using your recreation vehicle.
This manual has been provided by Highland Ridge RV for the sole purpose of providing
instructions concerning the operation and maintenance of this vehicle and its components.
Nothing in this manual creates any warranty, either expressed or implied. The only warranty
offered by Highland Ridge RV is as set forth in the limited warranty applicable to this vehicle.
The owner’s failure to provide required service and/or maintenance could result in the loss
of warranty. The owner should review Highland Ridge’s limited warranty and the limited
warranties that apply to specic components that are offered with this vehicle.
Instructions are included in the manual for operating various components which are optional
on some vehicles or may not be available on your particular model. “If so equipped” does
not indicate or imply that the component(s) or option(s) were at any time available,
or can be retrotted to your model. In addition, the owner should refer to individual
manufacturer’s operating instructions contained in the owner’s packet.

2

3
Warranty & Service
Congratulations! Thank you for selecting a Highland Ridge RV. We are excited to welcome
you to our growing RV family. Enjoy the journey!
About this MAnuAl
This manual is a guide to operation of the features, equipment and controls in your recreation
vehicle. Our recreation vehicles are available in several sizes and models, so accessories and
components may differ. Some equipment described in this manual may not apply to your
recreation vehicle. If you nd components vary signicantly from what is described, please
contact your dealer to ensure you have the correct information. Nothing in this manual
creates any warranty, either expressed or implied.
This Owner’s Manual and Warranty Packet are to be considered permanent components of
the vehicle. Keep them in your recreation vehicle at all times for personal reference. If the
recreation vehicle is sold, they should remain with the vehicle for the next owner. Nothing
in this manual creates any warranty, either expressed or implied, nor does it cover every
possible detail of equipment, standard or option, installed on or in your recreation vehicle.
Information, illustrations and specications in this manual reect the most current available
at the time of publication approval, are subject to change and not intended to indicate actual
size.
WArrAnty pAcket
There are components that are excluded from the vehicle warranty, or are warranted
separately by their own individual manufacturer’s limited warranty. The Warranty Packet
contains these component manufacturer supplied manuals or information sheets, warranty
cards and/or registrations. Consult this information for questions regarding operating,
maintenance, servicing instructions and warranty coverage. It is important you complete
and mail warranty cards and registrations within the prescribed time limits to avoid loss of
warranty coverage.
sAfety Alerts
Throughout this manual, certain items are labeled NOTE, CAUTION, WARNING, and
DANGER. These terms will alert you to precautions that can involve risk to your vehicle
or to your personal safety.
Read and follow them carefully. National Safety Associations and organizations require
many of the instructions listed. Always use the appropriate safety gear when servicing
or maintaining your recreation vehicle. Please call your dealer or our customer service
representatives if you are unsure how to proceed.
These signal words indicate precautions and potential situations, which if not avoided, may
result in personal injury, property damage, or damage to your recreation vehicle. These
precautions are listed in the appropriate areas in this Owner’s Manual, and in the information
contained in the Warranty Packet, and on safety labels afxed to your recreation vehicle.
Read and follow them carefully.
NOTE: Gives helpful information.

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Warranty & Service
Indicates a potentially hazardous situation that, if not avoided, may result in
death or serious injury.

Indicates an imminently hazardous situation that, if not avoided, will result in
death or serious injury. This alert information is limited to the most extreme
situations.

Indicates a potentially hazardous situation that, if not avoided, may result in
minor or moderate injury. It may also be used to alert against unsafe practices.

reporting sAfety Defects
In the United States
If you believe that your RV has an alleged defect that could cause a crash or cause injury or
death, you should immediately inform the National Highway Trafc Safety Administration
(NHTSA) and Jayco.
If NHTSA receives similar complaints, it may open an investigation, and if it nds that
a safety defect exists in a group of vehicles it may order a recall and remedy campaign.
However, NHTSA cannot become involved in individual problems between you, your dealer
or Jayco. For additional information, please refer to the NHTSA website at www.safercar.
gov.
To contact NHTSA by phone:
Call the Department of Transportation (DOT) Vehicle Safety Hotline at 1-888- 327-4236
and a NHTSA representative will record your complaint information (TTY: 1-800-424-9153
or 1-202-484-5238).
To contact NHTSA by mail:
Ofce of Defects Investigations/CRD
NVS-216
1200 New Jersey Ave SE
Washington, DC 20590
In Canada
If you believe your RV has an alleged safety defect, you should contact Transport Canada
Indicates a potential situation that,if not avoided, may result in property
damage or damage to your motor home.


5
Warranty & Service
and Jayco. Transport Canada prefers to be called instead of posted mail or email as it enables
their investigators to conrm that your information is correct, and to answer your questions
accurately. For additional information, please refer to the Transport Canada website at www.
tc.gc.ca.
To contact Transport Canada by phone:
Call 1-800-333-0510 (or 1-613-993-9851 if you are calling from the Ottawa region) and ask
to speak to a defect investigator.
To contact Transport Canada by mail:
Road Safety and Motor Vehicle
Regulation Directorate
Transport Canada
Tower C, Place de Ville
330 Sparks Street
Ottawa, Ontario K1A 0N5
MAnufActuring process
Highland Ridge recreation vehicles are manufactured for use as temporary
living quarters for recreation, camping and travel uses, all as dened by the
bylaws of the Recreation Vehicle Industry Association (RVIA).
This recreation vehicle is not intended for use as a full-time residence or for
commercial use. Commercial use means using the recreation vehicle as a
business asset such as a mobile ofce or using the recreation vehicle for lease
or rental purposes.
Highland Ridge reserves the right to discontinue or change specications or design at any
time without notice and without incurring any obligation whatsoever. Recreation vehicles
built for sale in Canada may differ to conform to Canadian Codes.
custoMer responsibility
It is important you read and understand all instructions and precautions before operating the
recreation vehicle. Even if you are an experienced RV’er we encourage you to thoroughly
read this Owner’s Manual, as well as the information contained in your Warranty Packet.
As technology advances, new improvements enter the RV industry every day, and each RV
manufacturer has its own unique manufacturing process.
Familiarize yourself with the applicable warranties. There are components that are excluded
or warranted separately by their individual manufacturer’s limited warranty (refer to the
Warranty Packet).
As the owner of the recreation vehicle, you are responsible for regular and proper
maintenance performed in accordance with this manual and the OEM manuals. Regular and
proper maintenance will help prevent conditions arising from neglect that are not covered
by warranty. It is your responsibility and obligation to return your recreation vehicle to your
dealer for warranty service repair.
chAnge ofADDress/oWnership
Help keep your contact information current so that, in the event of a recall or customer
notication letter, you are notied. Please copy and mail your completed “Change of
Address or Ownership, Stolen, Totaled or Destroyed” form to Highland Ridge RV.
If you purchased your RV as “used,” include proof of ownership (i.e., a copy of your bill of
sale, insurance policy, etc.).

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Warranty & Service
DeAler responsibility
At the time of sale of the new recreation vehicle, your Highland Ridge dealer is expected to:
Deliver your recreation vehicle in the best condition possible. Your recreation vehicle
must pass the dealer’s pre-delivery inspection (PDI), including all systems tests.
Provide orientation of the recreation vehicle, its systems, components and operation.
Request that you read all warranty information and explain any provision not clearly
understood.
Ensure you receive the Warranty Packet. Your dealer can assist you in completing the
OEM warranty cards or registrations, and locate any required component model or
serial numbers.
Complete and return the “Warranty Registration and Customer Delivery Form” to
Highland Ridge within 10 days of delivery to activate the applicable warranty coverage.
The Limited Warranty is activated only after Highland Ridge receives a signed and
dated “Warranty Registration and Customer Delivery Form” from your dealer.
suggestions for obtAining service
To help ensure your dealer provides the level of service you expect, here are some suggestions
we would like to make:
Contact your dealer at once… Do not wait until you are ready to use your RV. Your dealer
may not be able to service it immediately and/or the repair may require parts be ordered. The
dealer’s service department is busiest on Mondays, Fridays and before the holidays.
Prepare for the appointment… If you are having warranty work performed, be sure to
have the right papers with you. Take your warranty folder and have your vehicle information
available. All work to be performed may not be covered by the warranty. Discuss additional
charges with the service personnel.
Prepare a list… Provide your dealer with a written list of specic repairs needed. It is
important that you provide any vehicle repair history to the dealer’s service personnel.
Keep a maintenance log of your vehicle’s service history. This can often provide a clue to
the current issue.
Be reasonable with your requests… If you leave a list with several items and you need
your vehicle returned back by a specic time, discuss the situation with the dealer’s service
personnel and list your items in order of priority. This may include making a second
appointment for work not completed or parts that the dealer may need to order.
Don’t expect to look over the technician’s shoulder… Please don’t be offended if you are
told you cannot watch the work being done. Some insurance requirements forbid admission
of customers to the service area.
Inspect the work performed… Finally, check out the service or repair job when you pick
up your vehicle. Notify the dealer’s service personnel immediately of any dissatisfaction.
If you cannot return the vehicle immediately for repair, make an appointment as soon as
possible.
Please be aware that all service shops require notication of any issues with their repairs
within a specied time limit. Make sure you are familiar with their repair policies.

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Warranty & Service
custoMer relAtions
Highland Ridge has empowered its dealers to make warranty and repair decisions.
If a special circumstance occurs that requires information from Highland Ridge, we have
asked your dealer’s service management to make the contact on your behalf. This is why you
should always talk to your dealer’s service management rst.
Customer name and current location.
Phone number where you can be reached.
Your RV 17-digit vehicle identication number (VIN).
Your date of purchase.
If applicable, the component description, serial number and model number.
A detailed description of the concern.
The name of your selling dealer.
If different from above, the contact information for the RV repair facility you are
contacting Highland Ridge to discuss.
Mailing address Shipping address
Highland Ridge RV, Inc. Highland Ridge RV, Inc.
Customer Service Customer Service
955 N. Tuscany Dr . 955 N. Tuscany Dr.
Shipshewana, IN 46565 Shipshewana, IN 46565
Phone (local) [phone]
Fax [phone]
Brochure request [e-mail]
Service email [e-mail]
Website www.highlandridgerv.com
An important note about alterations and warranties
Installations or alterations to the original equipment vehicle as distributed by Highland
Ridge are not covered by the Highland Ridge Limited Warranty. The special body company,
assembler, equipment installer or uptter is solely responsible for warranties on the body
or equipment and any alterations (or any effect of the alterations) to any of the parts,
components, systems or assemblies installed by Highland Ridge. Highland Ridge is not
responsible for the safety or quality of design features, materials or workmanship of any
alterations by such suppliers.
NOTE: Please provide the following information when contacting us
for assistance:
highlAnD riDge rv trAvel club
All owners of Highland Ridge recreation vehicles are eligible to participate in the Highland
Ridge RV Owner’s Club.The club promotes family camping and the active use of your
RV with others who have similar interests in the RV lifestyle. By belonging to the Highland

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Warranty & Service
highlAnD riDge rv custoMer first eMergency
roADsiDe AssistAnce
Highland Ridge RV has teamed up with Coach-Net to offer 24/7 motorist assistance. We
are offering this free of charge for the rst year of ownership (certain restrictions apply*).
You may continue your emergency roadside assistance benets in the following years by
contacting Coach-Net to discuss terms and rates for this independently continued coverage.
For details on accessing your emergency roadside assistance benets, please refer to
your Member Benet Guide that is sent out 6-8 weeks after your completed “Warranty
Registration and Customer Delivery Form” is received by Highland Ridge RV, or contact
Coach-Net (www.coach-net.com) at 1-877-801-0333.
*To qualify for coverage, your RV must be eligible as set forth under the terms of the Towable
Limited Warranty.
Obtaining Emergency Warranty Repair
A roadside emergency can happen at any time, whether your RV is new or old. If you are
traveling, using the following guidelines can help get you back on the road faster.
1. Call 1-260-768-7771 or contact our Service Department at techsupport@
highlandridgerv.com to nd an authorized Highland Ridge RV dealer in your area.
Contact them for an appointment; they will handle all warranty repair billing and
returned parts for you.
2. If you cannot locate an authorized Highland Ridge RV dealer near you, ask the
campground staff for referrals or check the local telephone yellow pages. Or contact
Highland Ridge RV Customer Service or your selling dealer for assistance in locating
a repair facility.
a. Contact the RV repair facility to discuss your situation and make an appointment.
Ask how their billing will be handled. They may choose to bill Highland Ridge RV
directly; otherwise, you are expected to pay them.
b. Have the RV repair facility inspect your RV. Either they or you must call Highland
Ridge RV Customer Service to discuss applicable warranty coverage prior to any
repair work being performed.
c. Highland Ridge RV Customer Service will issue an authorization number upon
warranty repair approval and advise if any original parts need to be returned.
d. Once Highland Ridge RV Customer Service has issued an authorization number,
the RV repair facility may begin actual repair to your RV.
e. Inspect the completed repair work thoroughly. If you are not satised, communicate
that immediately to the RV repair facility management. Make sure you are satised
with the repair before you pay or leave the premises.
f. For reimbursement, either you or the RV repair facility must send a copy of your
itemized repair bill and all requested return parts by UPS (regular ground, freight
pre-paid) within 60 days of the completed repair date.
Ridge RV Travel Club, you will nd new ways to enjoy your RV and make friends all across
the country.
Additional information on the Highland Ridge RV Owner’s Club can be found at www.
openrangeowners.com.

9
Warranty & Service
To expedite processing your warranty claim, include your name, address, phone
number, RV 17-digit VIN and authorization number. If returning parts, include a copy
of your return freight bill.
Obtaining weekend or after business hours repair assistance
If an authorized Highland Ridge RV dealer is not located nearby, contact your selling dealer
for assistance. If your dealer is closed, check with the campground staff or telephone yellow
pages for an RV repair facility. Have the item repaired and contact Highland Ridge RV
Customer Service immediately the following business day.
Failure to contact Highland Ridge RV Customer Service, unauthorized or improper warranty
repairs, or failure to return requested original parts may result in loss of reimbursements and/
or loss of warranty.
obtAining service for sepArAtely WArrAnteD iteMs
Your selling dealer is responsible for servicing your recreation vehicle before delivery,
and has an interest in your continued satisfaction. We recommend your dealer perform all
inspection, warranty and maintenance services. Some dealers may be authorized service
centers for those OEMs whose products are warranted separately and excluded from the
Limited Warranty.
obtAining service At highlAnD riDge rv
Should your RV be in need of service, and your dealer recommend that the repairs be made
at the Highland Ridge RV Factory Service Center, your RV may be returned to us with the
following guidelines*:
You or your dealer must make a conrmed appointment a minimum of 60 days prior to
dropping off your RV at the Highland Ridge RV Factory Service Center.
The holding tanks must be emptied and rinsed. We have a dumping station available
for customer use.
The propane system and all electrical systems must be shut down and turned off. We are
not responsible for discharged batteries or propane tanks.
During the appropriate season, please ensure your RV is winterized.
Unless prior approval has been obtained from the Highland Ridge RV Factory Service
Center, all personal items must be removed from the area where you are requesting
service repair and the refrigerator emptied. We are not responsible for loss of food
items.
You are responsible for all transportation costs. You may need to arrange for alternative
accommodations for some types of repairs. Please be prepared accordingly.
*Highland Ridge RV Customer Service occasionally utilizes local independent repair
facilities. Your RV may be referred to or repaired by one of these local repair facilities.
replAceMent pArts
Parts for Highland Ridge RVs are distributed exclusively by authorized Highland Ridge
RV dealers. Highland Ridge does not sell parts retail direct or to non-authorized dealers. If
an original part is no longer available, Highland Ridge will try to provide an appropriate
substitute.

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Warranty & Service
TOWABLE TRANSFERABLE LIMITED WARRANTY
WHAT AND WHO IS COVERED
The Highland Ridge RV, Inc. (“Highland”) warranty covers this recreational
vehicle (“RV”), when used only for its intended purpose of recreational travel and camping,
for two (2) years of use, whichever occurs rst. It covers RV’s sold in, and remain in, the
United States, U.S. Territories and Canada, only. The warranty periods begin on the date
that the RV is delivered to the rst retail purchaser by an independent, authorized dealer
of Highland, or, if the dealer places the vehicle in service prior to retail sale, on the date
the RV is rst placed in such service. In the event that a substantial defect in material or
workmanship, attributable to Highland, is found to exist during the warranty periods, it will
be repaired or replaced, at Highland’s option, without charge to the RV owner, in accordance
with the terms, conditions and limitations of this limited warranty.
This limited warranty applies to the rst consumer purchaser, and the next subsequent
owner, only. This limited warranty may be transferred once during the two (2) year warranty
period. However, the subsequent owner must submit a warranty transfer form to Highland
along with the applicable processing fee to make the warranty transfer effective. You may
contact an independent, authorized dealer for details. All rights and limitations within this
warranty are applicable to the original owner and the subsequent owner of the RV. The
subsequent owner’s warranty coverage period is the remaining balance of the warranty
coverage period that prior owner was entitled to under this limited warranty.
Highland’s obligation to repair or replace defective materials or workmanship is
the sole obligation of Highland under this limited warranty. Highland reserves the right to
use new or remanufactured parts of similar quality to complete any work, and to make parts
and design changes from time to time without notice to anyone. Highland reserves the right
to make changes in the design or material of its products without incurring any obligation
to incorporate such changes in any product previously manufactured. Highland makes no
warranty as to the future performance of this RV, and this limited warranty is not intended
to extend to the future performance of this RV, or any of its materials, components or parts.
In addition, the RV owner’s obligation to notify Highland, or an independent, authorized
dealer, of a claimed defect does not modify any obligation placed on the RV owner to contact
Highland directly when attempting to pursue remedies under state or federal law.
LIMITATIONS, EXCLUSIONS AND DISCLAIMER OF IMPLIED WARRANTIES
ANY IMPLIED WARRANTY THAT IS FOUND TO ARISE BY WAY
OF STATE OR FEDERAL LAW, INCLUDING ANY IMPLIED WARRANTY
OF MERCHANTABILITY OR ANY IMPLIED WARRANTY OF FITNESS, IS
LIMITED IN DURATION TO THE DURATIONS SET FORTH IN THIS LIMITED
WARRANTY AND IS LIMITED IN SCOPE OF COVERAGE TO THE SCOPE OF
COVERAGE OF THIS LIMITED WARRANTY. Highland makes no warranty of any
nature beyond that contained in this limited warranty. Highland does not authorize any
person to create any other obligation or liability for it regarding this RV, and Highland
is not responsible for any representation, promise or warranty made by any dealer or
other person beyond what is expressly stated in this limited warranty, and no one has the
authority to enlarge, amend or modify this limited warranty. Any selling or servicing dealer
is not Highland’s agent, but an independent entity.

11
Warranty & Service
HIGHLAND SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES THAT MAY RESULT FROM BREACH OF THIS
LIMITED WARRANTY OR ANY IMPLIED WARRANTY. THIS EXCLUSION OF
CONSEQUENTIAL AND INCIDENTAL DAMAGES SHALL BE INDEPENDENT
OF ANY FAILURE OF THE ESSENTIAL PURPOSE OF ANY WARRANTY, AND
THIS EXCLUSION SHALL SURVIVE ANY DETERMINATION THAT THIS
LIMITED WARRANTY OR ANY IMPLIED WARRANTY HAS FAILED OF ITS
ESSENTIAL PURPOSE.
Some states do not allow limitations on how long an implied warranty lasts, or the
exclusion or limitation of incidental or consequential damages, so the above limitations or
exclusions may not apply to you.
HOW TO GET SERVICE
To obtain warranty service the owner must do all of the following:
1. Notify an independent, authorized dealer of Highland, or Highland, of the substantial
defect in material or workmanship attributable to Highland, within the applicable
warranty coverage period designated above that you are making a warranty claim
under;
2. Provide the notication mentioned in (1), above, within ten (10) days of when the
owner discovered, or should have discovered, the substantial defect in material or
workmanship attributable to Highland; and
3. Promptly schedule an appointment with and take the RV to an independent, authorized
dealer of Highland, or Highland, for repairs; and
4. Pays any freight or transportation costs, import duties, fees and all incidental expenses
associated with obtaining warranty service.
For warranty service, simply contact one of Highland’s independent, authorized
service centers for an appointment and then deliver your RV to the service center on the
specied appointment date. If you need assistance you may contact Highland Ridge RV,
Inc., at 3195 N. S.R. 5, Shipshewana, Indiana 46565, Attn: Customer Service, (260) 768-
7771 or www.Highlandridgerv.com.
NOTE: Highland does not control the scheduling of service work at the
independent, authorized dealerships. You may encounter some delay in scheduling or
completion of work. Also, you must notify the selling dealer at time of delivery to have
work performed on any defect that occurred at the factory during manufacture at no cost to
you as provided by this limited warranty. (See below under WHAT IS NOT COVERED).
If two (2) or more service attempts have been made to correct any covered defect
that you believe impairs the value, use or safety of the RV, or if it has taken longer than thirty
(30) days for those types of repairs to be completed, you must, to the extent permitted by
law, notify Highland directly, in writing, at the above address, of the unsuccessful repair(s)
of the alleged defect(s) so that Highland can become directly involved in making sure that
you are provided service pursuant to the terms of this limited warranty.
WHAT IS NOT COVERED
By way of example only, this limited warranty does not cover any of the following:
defects in materials, components or parts of the RV not attributable to Highland; items that
are added or changed after the RV leaves the possession of Highland; additional equipment
or accessories installed at any dealership, or other place of business, or by any other party,

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Warranty & Service
other than Highland; any RV used for rental or other commercial purposes (Note: It shall
be concluded that the RV has been used for commercial and/or business purposes if the RV
owner or user les a tax form claiming any business or commercial tax benet related to
the RV, or if the RV is purchased, registered or titled in a business name); any RV sold or
used outside of the United States, U.S. Territories or Canada; any RV not used solely for
recreational travel and camping; any RV purchased through auction or wholesale; any RV
purchased from a dealer that is not an authorized dealer of Highland; normal wear, tear or
usage, such as tears, punctures, soiling, mildew, fading, or discoloration of exterior plastic
or berglass, or soft goods, such as upholstery, drapes, carpet, vinyl, screens, cushions,
mattresses and fabrics; the effects of condensation or moisture from condensation inside the
RV; mold or any damage caused by mold to the inside or outside of the RV; imperfections
that do not affect the suitability of the RV for its intended purpose of recreational use or
items that are working as designed but that you are unhappy with; problems, including water
leaks, related to misuse, mishandling, neglect or abuse, including failure to maintain the RV
in accordance with the owner’s manual, or other routine maintenance such as inspections,
lubricating, adjustments, tightening of screws and ttings, tightening of lug nuts, sealing,
rotating tires; loss or damage to the plumbing system caused by freezing; damage due to
accident, whether or not foreseeable, including any acts of weather or damage or corrosion
due to the environment, theft, vandalism, re, or other intervening acts not attributable to
Highland; claims for personal injuries of any type; service items such as lubricants, uids,
lters, etc.; damage resulting from tire wear or tire failure; defacing, scratches, dents, chips
on any surface or fabric of the RV; damage caused by off road use, overloading the RV or
alteration of the RV, or any of its components or parts; wheel alignment or adjustments
to axles when caused by improper maintenance, loading or damage from road hazards,
including off road travel, wheel damage or balancing or damage from tire failures. Also,
any costs associated with obtaining service, including by way of example, travel costs, are
specically excluded from the coverage of this limited warranty.
In addition, this limited warranty does not cover any material, component or part of
the RV that is warranted by another entity, including, by way of example, handling, braking,
wheel balance, mufer, tires, tubes, batteries, gauges, generator, hydraulic jacks, inverter,
converter, microwave, television, DVD/CD player, radio, speakers, television, refrigerator,
range, water heater, water pump, stove, carbon monoxide detector, smoke detector, propane
detector, furnace or any air conditioner. (Note: The written warranty provided by the
manufacturer of the component part is the direct responsibility of that manufacturer).
Defects and/or damage to interior and exterior surfaces, trim, upholstery and other
appearance items may occur at the factory. These items are usually detected and corrected at
the factory or by the selling dealer prior to delivery to the retail customer. You must inspect
your RV for this type of damage when you take delivery. If you nd any such defect or
damage you must notify the selling dealer at time of delivery to have these items covered by
this limited warranty and to have work performed on the items at no cost to you as provided
by this limited warranty.
EVENTS DISCHARGING HIGHLAND FROM OBLIGATION UNDER
WARRANTY
Certain things completely discharge Highland from any obligation under this
warranty and void it. By way of example, the following shall discharge Highland from
any express or implied warranty obligation to repair or replace any defect that results from:
any rental or other commercial use or purchase of the RV (as dened in this warranty),

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Warranty & Service
any RV sold outside of, or used outside of, the United States, U.S. Territories or Canada,
through an auction or wholesale or by a non-authorized dealer, any defect in a separately
manufactured component part, owner neglect or failure to provide routine maintenance (See
owner’s manual), unauthorized alteration, off road use, collision or accident, whether or not
foreseeable, including any acts of weather or damage or corrosion due to the environment,
theft, vandalism, re, explosions, overloading in excess of weight ratings, and tampering
with any portion of the RV.
LEGAL REMEDIES
Any action to enforce any portion of this limited warranty, or any implied warranty,
shall be commenced within six (6) months after expiration of the warranty coverage period
designated above that you are trying to enforce. Any performance of repairs shall not
suspend any limitation period from expiring. Any performance of repairs after the warranty
coverage periods have expired, or performance of repairs regarding anything excluded from
coverage under this limited warranty shall be considered “good will” repairs, and they will
not alter the express terms of this limited warranty, or extend the warranty coverage periods
or this limitation period in this paragraph. In addition, this warranty is not intended to
extend to future performance, and nothing in this warranty, or any action of Highland, or
any agent of Highland, shall be interpreted as an extension of the warranty or this limitation
period. Some states do not allow a reduction in the statute of limitations, so this reduction
may not apply to you.
WARRANTY REGISTRATIONS
Your warranty registration records should be completed and delivered to the
manufacturers of component parts. The selling dealership will assist you in completing and
lling out the Highland product warranty registration form. That form must be returned to
Highland within ten (10) days of your taking delivery of the RV. Your Highland warranty will
not be registered unless this warranty registration is completed and received by Highland.
Failure to le this warranty registration with Highland will not affect your rights under this
limited warranty as long as you can present proof of purchase, but it can cause delays in
obtaining the benets of this limited warranty, and it may inhibit any servicing facility’s
ability to provide proper repairs and/or part replacement.
CARE AND MAINTENANCE
It is the Owner’s responsibility to perform proper care and maintenance of the RV,
and to assure correct load distribution. For details regarding this, please see your Highland
owner’s manual and the owner’s manuals of other component part manufacturers. These
outline various care and maintenance that is required to maintain your RV.
Please review all manuals supplied with your RV, and contact your selling
dealership or supplier of the component part if you have questions. Note: Failure to maintain
the RV as noted in those manuals voids this limited warranty, and any damage to the RV as
a result of your failure to perform such care, is not covered by this limited warranty.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY
ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.
HIGHLAND RIDGE RV, INC.
3195 N. S.R. 5 * Shipshewana, IN 46565
Telephone: [phone]

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Warranty & Service
Notes: