Holiday Neptune 2004 User manual

WARRANTY • 1
NEPTUNE 2004
HOLIDAY RAMBLER
MOTORHOME LIMITED WARRANTY
What the Period of Coverage Is:
If you use your Holiday Rambler® motorhome only for recreational travel and
family camping purposes, the Limited Warranty provided by Holiday Rambler
("Warrantor") covers your new motorhome when sold by an authorized dealer, for
twelve (12) months from the original retail purchase date or the first 24,000 miles
of use, whichever occurs first. However, the Limited Warranty provided by
Warrantor covers the steel or aluminum frame structure of the sidewalls (excluding
slide outs), roof, and rear and front walls for sixty (60) months from the original
retail purchase date or the first 50,000 miles of use, whichever occurs first.
If you use your motorhome for any rental, commercial or business purposes
whatsoever, the Limited Warranty provided by Warrantor covers your new
motorhome when sold by an authorized dealer for ninety (90) days from the
original retail purchase date or the first 24,000 miles of use, whichever occurs
first. In addition, the Limited Warranty provided by Warrantor covers the steel or
aluminum frame structure of the sidewalls (excluding slide outs), roof, and rear
and front walls for twelve (12) months from the original retail purchase date or the
first 24,000 miles of use, whichever occurs first. A conclusive presumption that
your motorhome has been used for commercial and/or business purposes arises if
you have filed a federal or state tax form claiming any business tax benefit related
to your ownership of the motorhome.
The above Limited Warranty coverage applies to all owners, including
subsequent owners, of the motorhome. However, a subsequent owner must submit
a warranty transfer form by filing the form through an authorized Holiday
Rambler dealer. A subsequent owner's warranty coverage period is the remaining
balance of the warranty coverage period the prior owner was entitled to under this
Limited Warranty. Warranty transfer forms can be obtained by contacting the
Customer Relations Department. There is no charge for the transfer.
WARRANTY
- LIMITED: 2004
WARRANTY - LIMITED: 2004 . . . . . . . . . . . . . . . . . . . . . . .1
WARRANTY - LIMITED: 2004 ROADMASTER CHASSIS . . .6
WARRANTY INFORMATION FILE . . . . . . . . . . . . . . . . . . . .10

2 • WARRANTY NEPTUNE 2004
ANY IMPLIED WARRANTIES ARISING BY WAY OF STATE LAW,
INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND
ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE,
ARE LIMITED IN DURATION TO THE TERM OF THIS LIMITED
WARRANTY AND ARE LIMITED IN SCOPE OF COVERAGE TO THOSE
PORTIONS OF THE MOTORHOME COVERED BY THIS LIMITED
WARRANTY. Warrantor disclaims all implied and express warranties, including
the implied warranty of merchantability and the implied warranty of fitness for a
particular purpose, on components and appliances excluded from coverage as set
forth below. There is no warranty of any nature made by Warrantor beyond that
contained in this Limited Warranty. No person has authority to enlarge, amend or
modify this Limited Warranty. The dealer is not the Warrantor's agent but is an
independent entity. Warrantor is not responsible for any undertaking, representation
or warranty made by any dealer or other person beyond those expressly set forth
in this Limited Warranty. Some states do not allow limitations on how long an
implied warranty lasts, so the above limitation may not apply to you.
Warrantor's Limited Warranty covers defects in the manufacture of your
motorhome and defects in materials used to manufacture your motorhome. Also
see the section "What the Warranty Does Not Cover" set out below.
Warrantor will repair and/or replace, at its option, any covered defect if:
(1) you notify Warrantor or one of its authorized servicing dealers of the defect
within the warranty coverage period and within five (5) days of discovering the
defect; and (2) you deliver your Motorhome to Warrantor or Warrantor's authorized
servicing dealer at your cost and expense. It is reasonable to expect some service
items to occur during the warranty period. The performance of warranty repairs
shall not extend the original warranty coverage period. Further, any performance
of repairs after the warranty coverage period has expired or any performance of
repairs to component parts and appliances excluded from coverage shall be
considered "good will" repairs, which shall not alter the express terms of this
limited warranty.
Warrantor may use new and/or remanufactured parts and/or components of
substantially equal quality to complete any repair.
What the Warranty
Covers
What We Will Do to
Correct Problems
Limitations of
Implied Warranties

WARRANTY • 3
NEPTUNE 2004
Defects and/or damage to interior and exterior surfaces, trim, upholstery and
other appearance items may occur at the factory during manufacture, during
delivery of the motorhome to the selling dealer or on the selling dealer's lot.
Normally, any such defect or damage is detected and corrected at the factory or by
the selling dealer during the inspection process performed by the Warrantor and
the selling dealer. If, however, you discover any such defect or damage when you
take delivery of the motorhome, you must notify your dealer or Warrantor within
five days of the date of purchase to have repairs performed to the defect at no cost
to you as provided by this Limited Warranty.
If either three or more unsuccessful repair attempts have been made to correct
any covered defect that you believe substantially impairs the value, use or safety
of your motorhome or repairs to any covered defect(s), which you believe sub-
stantially impairs the value, use or safety of your motorhome, have taken 30 or
more days to complete, you must, to the extent permitted by law, notify Warrantor
directly in writing of the failure to successfully repair the defect(s) so that
Warrantor can become directly involved in exercising a final repair attempt for the
purpose of performing a successful repair to the identified defect(s).
The Warranty Registration form must be returned to Warrantor promptly upon
purchase to assure proper part replacement and repair of your motorhome. Failure
to return the warranty registration form will not affect your rights under the
Limited Warranty so long as you can furnish proof of purchase. For warranty service
simply contact one of Warrantor's authorized service centers for an appointment,
then deliver your motorhome (at your expense) to the service center. If you need
assistance in locating an authorized warranty service facility, contact Warrantor's
Warranty Department (1-877-466-6226). The mailing address is:
Warranty Department
91320 Coburg Industrial Way
Coburg, Oregon 97408
In the event the motorhome is inoperative due to malfunction of a warranted
part, Warrantor will pay the cost of having the motorhome towed to the nearest
authorized repair facility provided you notify Warrantor prior to incurring the
towing charges to receive directions to the nearest repair facility.
Because Warrantor does not control the scheduling of service work by its
authorized servicing dealers, you may encounter some delay in scheduling and/or
in the completion of the repairs.
How to Get Service

4 • WARRANTY NEPTUNE 2004
This Limited Warranty does not cover: any motorhome sold or registered
outside of the United States or Canada; items which are added or changed after
the motorhome leaves Warrantor's possession; items that are working as designed
but which you are unhappy with because of the design; normal wear and usage,
such as fading or discoloration of fabrics, or the effects of condensation inside the
motorhome; defacing, scratching, dents and chips on any surface or fabric of the
motorhome, not caused by Warrantor; routine maintenance, including by way of
example wheel alignments; the automotive chassis and power train, including, by
way of example the engine, drivetrain, steering and handling, braking, wheel
balance, muffler, tires, tubes, batteries and gauges; appliances and components
covered by their own manufacturer's warranty including, by way of example the
microwave, refrigerator, ice maker, stove, oven, generator, roof air conditioners,
hydraulic jacks, VCR, television(s), water heater, furnace, stereo, radio, compact
disc player, washer, dryer, inverter and cellular phone; or flaking, peeling and
chips or other defects or damage in or to the exterior or finish caused by rocks or
other road hazards, the environment including airborne pollutants, salt, tree sap
and hail.
Misuse or neglect, accidents, unauthorized alteration, failure to provide reasonable
and necessary maintenance (See Owner's Manual), damage caused by off road use,
collision, fire, theft, vandalism, explosions, overloading in excess of rated capacities,
and odometer tampering shall discharge Warrantor from any express or implied
warranty obligation to repair any resulting defect.
THE ORIGINAL PURCHASER OF THE MOTORHOME AND ANY
PERSON TO WHOM THE MOTORHOME IS TRANSFERRED, AND
ANY PERSON WHO IS AN INTENDED OR UNINTENDED USER OR
BENEFICIARY OF THE MOTORHOME, SHALL NOT BE ENTITLED TO
RECOVER FROM WARRANTOR ANY CONSEQUENTIAL OR INCIDENTAL
DAMAGES RESULTING FROM ANY DEFECT IN THE MOTORHOME.
THE EXCLUSION OF CONSEQUENTIAL AND INCIDENTAL DAMAGES
SHALL BE DEEMED INDEPENDENT OF, AND SHALL SURVIVE, ANY
FAILURE OF THE ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.
Some states do not allow the exclusion or limitation of consequential or incidental
damages, so the above exclusions may not apply to you.
Events Discharging
Warrantor from
Obligation Under
Warranty
Disclaimer of
Consequential &
Incidental Damages
What the Warranty
Does Not Cover

WARRANTY • 5
NEPTUNE 2004
THESE WARRANTIES ARE NOT INTENDED TO "EXTEND TO
FUTURE PERFORMANCE" AND ANY ACTION TO ENFORCE THESE
EXPRESS OR ANY IMPLIED WARRANTY SHALL NOT BE COMMENCED
MORE THAN NINETY (90) DAYS AFTER THE EXPIRATION OF THE
RESPECTIVE WARRANTY COVERAGE PERIOD DESIGNATED
ABOVE. THE PERFORMANCE OF REPAIRS SHALL NOT SUSPEND
THIS NINETY (90) DAY LIMITATIONS PERIOD FROM EXPIRING.
THESE TERMS AND ALL EXPRESS AND IMPLIED WARRANTY
DISPUTES BETWEEN WARRANTOR AND PURCHASER SHALL BE
GOVERNED BY THE SUBSTANTIVE LAWS OF THE STATE OF INDIANA,
WITHOUT REGARD TO CONFLICTS OF LAW RULES. Some states do not
allow the reduction in the statute of limitations or a choice of law provision, so the
above reduction in the statute of limitations and/or choice of law provision may
not apply to you.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU
MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO
STATE.
51903
Legal Remedies

6 • WARRANTY NEPTUNE 2004
ROADMASTER CHASSIS LIMITED WARRANTY
What the Period of Coverage Is:
If you use the Roadmaster Chassis that your motorhome is mounted upon for
only recreational travel and family camping purposes, the Limited Warranty provided
by Roadmaster ("Warrantor") covers your Roadmaster Chassis for thirty-six
(36) months from the original retail purchase date or the first 36,000 miles of use,
whichever occurs first.
If you use the Roadmaster Chassis that your motorhome is mounted upon for
any rental, commercial or business purposes whatsoever, the Limited Warranty
provided by Warrantor covers your new Roadmaster Chassis for Ninety (90) days
from the original retail purchase date of the motorhome or the first 24,000 miles of
use, whichever occurs first. A conclusive presumption that the Roadmaster Chassis
has been used for commercial and/or business purposes arises if you have filed a
federal or state tax form claiming any business tax benefit related to your
ownership of the motorhome.
ANY IMPLIED WARRANTIES ARISING BY WAY OF STATE LAW,
INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND
ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE,
ARE LIMITED IN DURATION TO THE TERM OF THIS LIMITED
WARRANTY AND ARE LIMITED IN SCOPE OF COVERAGE TO THOSE
PORTIONS OF THE ROADMASTER CHASSIS COVERED BY THIS
LIMITED WARRANTY. Warrantor disclaims all implied and express warranties,
including the implied warranty of merchantability and the implied warranty of fitness
for a particular purpose, on components and appliances excluded from coverage as
set forth below. There is no warranty of any nature made by Warrantor beyond that
contained in this Limited Warranty. No person has authority to enlarge, amend or
modify this Limited Warranty. Any dealer selling a motorhome assembled upon a
Roadmaster Chassis is not the Warrantor's agent but is an independent entity.
Warrantor is not responsible for any undertaking, representation or warranty made
by any dealer or other person beyond those expressly set forth in this Limited
Warranty. Some states do not allow limitations on how long an implied warranty
lasts, so the above limitation may not apply to you.
WARRANTY -
LIMITED: 2004
ROADMASTER
CHASSIS
Limitations of
Implied Warranties

WARRANTY • 7
NEPTUNE 2004
Warrantor's Limited Warranty covers defects in the manufacture of the
Roadmaster Chassis (as defined herein) and defects in materials used to manufacture
the Roadmaster Chassis. The term "Roadmaster Chassis" as used herein means
only the frame; frame cross members; steering axle, including the axle king pins
and bushings; hubs and bearings; brake calipers; rotors, brake backing plates and
related parts of the axle; tie rods; drag links; drive shafts, including the U-joints;
carrier bearings; and, the axle housing and its internal parts. Also see the section
"What the Warranty Does Not Cover" set out below.
Warrantor will repair and/or replace, at its option, any covered defect if:
(1) you notify Warrantor or one of its authorized servicing dealers of the defect
within the warranty coverage period and within five (5) days of discovering any
such defect; and (2) you deliver the Roadmaster Chassis to Warrantor or
Warrantor's authorized servicing dealer at your cost and expense. It is reasonable
to expect some service items to occur during the warranty period. The performance of
warranty repairs shall not extend the original warranty coverage period. Further,
any performance of repairs after the warranty coverage period has expired or any
performance of repairs to component parts and appliances excluded from coverage
shall be considered "good will" repairs, which shall not alter the express terms of
this limited warranty.
Warrantor may use new and/or remanufactured parts and/or components of
substantially equal quality to complete any repairs.
Defect and/or damage to the Roadmaster Chassis may occur during manufacture
at the factory, during delivery of the motorhome to the selling dealer or on the
selling dealer's lot. Normally, any factory defect or damage is detected and corrected
at the factory or by the selling dealer during the inspection process performed by
the Warrantor and the selling dealer. If, however, you discover any such defect or
damage when you take delivery of the Roadmaster Chassis, you must notify your
dealer or Warrantor within five days of the date of purchase to have repairs
performed to any such defect at no cost to you as provided by this Limited
Warranty.
If either three or more unsuccessful repair attempts have been made to correct
any covered defect that you believe substantially impairs the value, use or safety
of your motorhome or repairs to any covered defect(s), which you believe substantially
impairs the value, use or safety of your motorhome, have taken 30 or more days to
complete, you must, to the extent permitted by law, notify Warrantor directly in
writing of the failure to successfully repair the defect(s) so that Warrantor can
become directly involved in exercising a final repair attempt for the purpose of
performing a successful repair to the identified defect(s).
What the Warranty
Covers
What We Will Do to
Correct Problems

8 • WARRANTY NEPTUNE 2004
For warranty service simply contact one of Warrantor's authorized service
centers for an appointment, then deliver your Roadmaster Chassis (at your expense) to
the service center. If you need assistance in locating an authorized warranty
service facility, contact Warrantor's Warranty Department (1-877-466-6226).
The mailing address is:
Warranty Department
91320 Coburg Industrial Way
Coburg, Oregon 97408
In the event the Roadmaster Chassis is inoperative due to malfunction of a
warranted part, Warrantor shall pay the cost of having the Roadmaster Chassis that
the motorhome is mounted upon towed to the nearest authorized repair facility
provided you notify Warrantor prior to incurring the towing charges to receive
directions to the nearest repair facility.
Because Warrantor does not control the scheduling of service work by its
authorized servicing dealers, you may encounter some delay in scheduling and/or
in the completion of the repairs.
This Limited Warranty does not cover: modifications and alterations to the
Roadmaster Chassis by others; the motorhome that is mounted upon the
Roadmaster Chassis, including by way of example the motorhome manufacturer's
design, manufacture, assembly and/or installation of the side walls, roof, windows,
flooring, electrical system, plumbing system, LP-Gas system, appliances and slide
outs; items that are working as designed but which you are unhappy with because
of the design; normal wear and usage; routine maintenance including by way of
example wheel alignments; component parts covered by their own manufacturer's
warranty, including by way of example the engine, transmission, tires, tubes,
batteries, exhaust system and the emission control systems; and, flaking, peeling
rusting and chips or other defects or damage in or to the frame and frame cross
members caused by rocks or other road hazards and the environment including
airborne pollutants and salt.
Misuse or neglect, accidents, unauthorized alteration, failure to provide reasonable
and necessary maintenance (See Owner's Manual), damage caused by off road use,
collision, fire, theft, vandalism, explosions, overloading in excess of rated capacities,
and odometer tampering shall discharge Warrantor from any express or implied
warranty obligation to repair any resulting defect.
What the Warranty
Does Not Cover
Events Discharging
Warrantor from
Obligation Under
Warranty
How to Get Service

WARRANTY • 9
NEPTUNE 2004
THE ORIGINAL RETAIL PURCHASER OF THE ROADMASTER
CHASSIS AND ANY PERSON TO WHOM THE ROADMASTER CHASSIS
IS TRANSFERRED, AND ANY PERSON WHO IS AN INTENDED OR
UNINTENDED USER OR BENEFICIARY OF THE ROADMASTER CHASSIS,
SHALL NOT BE ENTITLED TO RECOVER FROM WARRANTOR ANY
CONSEQUENTIAL OR INCIDENTAL DAMAGES RESULTING FROM ANY
DEFECT IN THE MOTORHOME. THE EXCLUSION OF CONSEQUENTIAL
AND INCIDENTAL DAMAGES SHALL BE DEEMED INDEPENDENT OF,
AND SHALL SURVIVE, ANY FAILURE OF THE ESSENTIAL PURPOSE
OF ANY LIMITED REMEDY. Some states do not allow the exclusion or limitation
of consequential or incidental damages, so the above exclusions may not apply to you.
THESE WARRANTIES ARE NOT INTENDED TO "EXTEND TO
FUTURE PERFORMANCE" AND ANY ACTION TO ENFORCE THESE
EXPRESS OR ANY IMPLIED WARRANTY SHALL NOT BE COMMENCED
MORE THAN NINETY (90) DAYS AFTER THE EXPIRATION OF THE
RESPECTIVE WARRANTY COVERAGE PERIOD DESIGNATED
ABOVE. THE PERFORMANCE OF REPAIRS SHALL NOT SUSPEND
THIS NINETY (90) DAY LIMITATIONS PERIOD FROM EXPIRING.
THESE TERMS AND ALL EXPRESS AND IMPLIED WARRANTY
DISPUTES BETWEEN WARRANTOR AND PURCHASER SHALL BE
GOVERNED BY THE SUBSTANTIVE LAWS OF THE STATE OF
INDIANA, WITHOUT REGARD TO CONFLICTS OF LAW RULES. Some
states do not allow the reduction in the statute of limitations or a choice of law
provision, so the above reduction in the statute of limitations and/or choice of law
provision may not apply to you.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU
MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO
STATE.
ROADMASTER CHASSIS DIVISION
MONACO COACH CORPORATION
91320 COBURG INDUSTRIAL WAY
COBURG, OREGON 97408
51903
Disclaimer of
Consequential &
Incidental Damages
Legal Remedies

10 • WARRANTY NEPTUNE 2004
In addition to this Owner’s Manual you will find a Warranty Information File
in your unit. This file contains valuable documents about your motorhome’s
systems and equipment. Many of the component manufacturer’s warranty registration
cards can be found in the box. They will need to be filled out and mailed. Be sure
you read and understand all the information in this file to help you safely operate,
maintain and troubleshoot those items.
WOOD FINISH
Because no two trees look alike, authentic woods vary in color
and character markings such as streaks, knots and grain patterns.
Since the stains may attach differently to these grain patterns,
some natural light and dark areas may result. The beauty lies
in these natural variations of color and grain that give
each cabinet its own individual charm.
The beauty of these products is protected with a furniture-quality
exterior finish. After a period of time, there may be minimal
changes in the finish color as it ages in its surrounding conditions.
This is an inherent characteristic of this particular finish, and the
natural aging process adds to the unique appearance of the cabinetry.
Due to the minor differences in tone, it may not be possible to
match the finish color of existing cabinets exactly when replacing
doors or adding additional cabinets at a later date.
The foregoing is not a warning. See the Limited Warranty or call
[phone] for warranty information and limitations.
WARRANTY
INFORMATION
FILE

1
General Information ~ 1
Driving & Safety ~ 2
Exterior & Interior Care ~ 3
Appliances ~ 4
Equipment ~ 5
Water Systems ~ 6
LP-Gas Systems ~ 7
Electrical Systems - House ~ 8
Electrical Systems - Chassis ~ 9
Chassis Information ~ 10
Index ~ pp 417
Sections
Neptune 2004
2
3
4
5
6
7
8
9
10
INDEX

NEPTUNE 2004
General Information
Section 1
SAFETY SYMBOL LEGEND ....................................15
INTRODUCTION .....................................................17
CUSTOMER RELATIONS ........................................18
REPORTING SAFETY DEFECTS..............................18
TAKING DELIVERY.................................................18
Holiday Rambler Responsibilities ......................18
Dealer Responsibilities......................................19
Customer Responsibilities.................................19
SERVICE SUGGESTIONS .......................................19
Prepare for the Appointment .............................20
Prepare a List...................................................20
Be Reasonable With Your Requests ..................20
No Looking Over the Technician’s Shoulder ......20
Inspect the Work Properly.................................20
OWNER’S RECORD................................................21
Serial Numbers.................................................21
Personal Property .............................................22
Insurance .........................................................23
GLOSSARY OF TERMS ..........................................24
VENDOR LIST........................................................28
SURVEY ................................................................33
WARRANTY TRANSFER APPLICATION ..................35
1

Product information and specifications are shown herein as of the time of printing.
The motorhome manufacturer reserves the right to change product specifications, designs
and standard equipment without notice and without incurring obligation.
©Copyright Monaco Coach Corporation. All rights reserved. The Neptune™is a trademark of
Holiday Rambler. All other trademarks or registered trademarks are property of their respective
holders. Brand name products of other companies mentioned in this manual are not endorsed
by the manufacturer of the motorhome.
The information contained in this document is intended to reflect standard and
optional equipment included in a typically equipped model at the time of delivery
to the initial retail owner. Your actual unit may vary from this document as a result
of optional equipment that is not generally offered on this model. In the case that
you are not the initial retail owner of this unit, this document will not reflect
modifications that may have been performed by previous owners.
03260

1
GENERAL INFORMATION --- SECTION 1 • 15
NEPTUNE 2004
SAFETY SYMBOL LEGEND
Indicates a WARNING. Information pertaining to personal safety and/or potential
extensive or permanent damage to the motorhome.
Indicates a CAUTION. Information pertaining to potential damage to the motorhome
and/or its components.
Indicates electrical DANGER. Information pertaining to danger or caution of potential
electrical shock to person(s) or component(s), and/or risk of electrical fire to motorhome.
Indicates FLAMMABLE or EXPLOSIVE. Information concerning fire or explosive
material pertaining to personal safety and/or protection of the motorhome and its
components.
Indicates POISON. Information pertaining to safety and/or use of a poisonous substance
or harmful chemical.
Indicates a NOTE. Information and reminders concerning operation of motorhome
and/or components.
Indicates INSPECTION. Inspection of the motorhome and/or its components is
required. Additional instruction may follow.
Indicates LUBE. Lubrication, or addition of a lubricant product, to the motorhome and/or
a specified component or part is required. Additional instruction may follow.
Indicates ASSEMBLE/REPAIR. Assembly, disassembly or installation of a component or
part, and/or repair to the motorhome may be required. Assistance of Technical Support
or Technician may be necessary.
Indicates INFORMATION. References to additional information regarding operation of
the motorhome and/or its components found in additional sources other than the Owner’s
Manual. Also refers to the WARRANTY INFORMATION FILE, found within the
Warranty Information Box inside the motorhome.
Indicates a TIP. Information regarding helpful hints and/or suggestion for ease of
operation of the motorhome and/or its components.
SAFETY SYMBOL LEGEND

1
GENERAL INFORMATION --- SECTION 1 • 17
NEPTUNE 2004
This section contains warranty information and instruction for the operation
and care of the motorhome. Not all information may be applicable to your model
of motorhome. More detailed information with CAUTION or WARNING
instructions, other than what is found in this chapter, can be found in the
manufacturer's owner manuals located in the owner information box.
Safety Instructions:
Many of the safety alert symbols are "Personal Safety Instructions." Definitions
for the symbols are located on a previous page under "Safety Symbol Legend." It
is important to thoroughly read and understand these safety instructions where the
symbols are displayed throughout the manual. Failure to comply with specific
instructions may result in personal injury or death. Many instructions are required
by National Safety Associations.
Additional Information:
Changes, additions and supplemental information in the form of Manual
Addendums and “Tech Tips” can be obtained by visiting our Website at
www.monaco-online.com. Select one of the products from the product lineup.
Go to the Service menu. A submenu will appear.
It may also be helpful to browse the “Tech Tips” menu for the other product lines.
The “Tips” may not completely apply to your particular model, but information
contained therein can be useful.
Out and About in the Motorhome:
In time you will develop a knack for spotting wonderful little roadside
locations by turning off the main highway and exploring. There are many modern
recreational vehicle parks (including state, county and federal parks) with good
facilities where you can obtain hook-ups for electrical, water and sewage
connections. Directories are published which describe these parks and the availability
of services and hook-ups. On overnight or weekend trips, chances are you will
probably not fill up the sewage holding tanks, deplete the water or LP-Gas supply,
or run down the batteries which supply the living area with 12 Volt DC current.
On longer trips, when you have stayed where sewer connections and utility hook-ups
were not available, it will be necessary to occasionally empty the holding tanks
and replenish the water and LP-Gas supply.
Many gas stations have installed sanitary dumping stations. Publications are
available which list these dumping stations. When stopped for the night, the
motorhome is built to be safely parked in any spot that is relatively level and
where the ground is firm. Try to pick as level a parking spot as possible. All the
facilities are fully self-contained and readily available within the motorhome.
INTRODUCTION

18 • SECTION 1 --- GENERAL INFORMATION NEPTUNE 2004
Only by ensuring your confidence and satisfaction with our products and
services can we have continued success as a manufacturer of motorhomes. We
believe a good relationship with our customers is just as important as improving the
technical excellence of our products. Your authorized dealer is pleased to help you
with instructions about your motorhome and to offer service when you need it. If
problems remain after you have consulted your dealer you are invited to contact
our Customer Service Department. Please have all pertinent information (serial
numbers, model number, etc.) when calling. We will work with the dealer and see
that every attempt to resolve the matter is made.
Customer Service Department
91320 Coburg Industrial Way
Coburg, Oregon 97408
877-466-6226
If you believe that your motorhome has a defect which could cause a crash or
could cause injury or death, you should immediately inform the National Highway
Traffic Safety Administration (NHTSA) in addition to notifying Monaco. If
NHTSA receives similar complaints, it may open an investigation, and if it finds that
a safety defect exists in a group of motorhomes, it may order a recall or remedy
campaign. However, NHTSA cannot become involved in individual problems
between you, your dealer or Monaco. To contact NHTSA you may either call the
Auto Safety Hot line toll-free at 1-800-424-9393 (or 1-202-366-0123 in the
Washington D.C. area) or write to:
NHTSA
U.S. Department of Transportation
400 Seventh Street
Washington, DC 20590
www.nhtsa.dot.gov
Your motorhome has been manufactured to the highest quality and standards by
factory trained personnel. Quality inspections are performed throughout the
manufacturing process of your motorhome. The motorhome has been carefully
and almost completely hand assembled in our factory. Prior to the motorhome
arriving at the dealership, all systems have been carefully tested and inspected to
ensure optimum performance. The necessary forms and required manuals have
been placed in the motorhome at the time of shipment to the dealership.
TAKING DELIVERY
Holiday Rambler
Responsibilities
REPORTING
SAFETY DEFECTS
CUSTOMER
RELATIONS

1
GENERAL INFORMATION --- SECTION 1 • 19
NEPTUNE 2004
The dealer must perform additional pre-delivery inspections and system
checks, assist in the customer’s understanding of the Limited Warranty and
assist in completing any necessary forms. They must do a customer orientation to
the motorhome, its systems, components and their operation.
The dealer should also ensure the customer receives a complete Owner’s
Packet with warranty cards and registrations for the motorhome and for separately
warranted products, including detailed operating and maintenance instructions.
The dealer is responsible for performing a review of the Limited Warranty
provisions with the customer, while stressing the importance of mailing warranty
cards and registrations to the manufacturers within the prescribed time limit to
avoid loss of warranty coverage. They must assist the customer in completing
these forms and locating serial numbers. They should request that the customer
reads all warranty information when possible and explain any provision not
clearly understood.
The dealer should instruct the customer on how to obtain local and out-of-town
service on the motorhome and its various individual warranted components,
whether the service is warrantable or out of warranty.
As a new motorhome owner you are responsible for regular and proper
maintenance. This will help you prevent conditions arising from neglect that are
not covered by your Limited Warranty. Maintenance services should be performed
in accordance with this Owner’s Manual, and any other applicable manuals. As the
owner, it is your responsibility and obligation to return the motorhome to an
authorized dealer for repairs and service (See the Limited Warranty). Since the
authorized dealer where you purchased your new motorhome is responsible for its
proper servicing before delivery, and has an interest in your continued satisfaction,
we recommend that Inspection, Warranty and Maintenance Services be performed
by the dealership. We suggest that you take your new motorhome on a weekend
shakedown before leaving on an extended trip.
Know when to take your motorhome in for service. Give some thought to the
appointment time. There are several things to consider when selecting a time for
service. Location of the service center and the time of year can be a major issue.
Monday and Friday are busy days for most dealers. Therefore, it makes sense to
make a mid-week appointment whenever possible. Ask your dealer if additional
time is needed for check in and completion of paperwork.
SERVICE
SUGGESTIONS
Customer
Responsibilities
Dealer
Responsibilities

20 • SECTION 1 --- GENERAL INFORMATION NEPTUNE 2004
If you’re having warranty work done, be sure to have your warranty registration
papers with you. All work to be performed may not be covered by the warranty;
be sure to discuss additional charges with the service manager. Keep a maintenance
log of your motorhome service history. This can often provide a clue to the current
problem.
Make a written list of specific repairs needed. It is important the service
manager be aware of all previous work which has been done on your motorhome.
For example: if the motorhome has been repaired due to an accident. While this
may not seem important, it could have a significant effect on the dealer’s diagnosis
of a problem.
Do not leave a list of 20 items to be serviced and expect to have the motorhome
back by 5:00 p.m. If you list a number of items, and must have your motorhome
back by the end of the day, discuss the situation with the service manager and list
items in order of priority. Some items may not be able to be repaired due to work
loads or parts availability. Expect to make a second appointment for work not
completed or for the long, drawn-out repair item.
Please do not be offended when you are told you cannot watch the work being
done. Many service area insurance requirements forbid the admission of customers
into the service work area.
Check out the service or repair job when you pick up your motorhome and notify
the service manager of any dissatisfaction. If circumstances prevent returning for
immediate corrective work, make an appointment as soon as possible.
No Looking Over
the Technician’s
Shoulder
Inspect the Work
Properly
Be Reasonable
With Your
Requests
Prepare a List
Prepare for the
Appointment