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FAQ
Why did the camera not detect the smoke alarm sound
when I tested it for compatibility?
The camera is programmed to detect a series of alarm
sounds in case of smoke or fire provided that the smoke
alarm device has beeped or sounded for at least 5 seconds.
When you enable the intelligent sound detection feature
and test the smoke alarm device, please press-and-hold the
Test button on your smoke alarm device for AT LEAST FIVE
SECONDS.
How soon can I get the alert on my app once it’s detected
as a smoke alarm at my home/office?
If the camera detected the smoke alarm sound, our camera
will send the notification immediately to you or an approved
person on your account. It normally takes up to 30 seconds
for the email and push notifications to be sent, but delivery
times are subject to the limitations of your network and
WiFi performance.
How do I get the alert/notification of smoke alarm?
If you have the intelligent sound detection feature enabled,
the camera will send the app notification as “Smoke alarm
detected from CAM at your HOME/OFFICE” and send a
message to the registered email address once the alarm
sound is detected by the camera.
What is the minimum distance required to detect the
smoke alarm?
The camera is designed to detect anywhere within 49 feet
or 15 meters distance from the sound source even with
door open or closed at your home. Once you have placed
the camera in the desired and permanent location, you
should test the intelligent sound detection feature with your
detector to ensure normal operation and that the alert is
being sent to the app.
What should the audio sensitivity be set at, especially for
successful smoke alarm detection?
If your camera has been installed within a reasonable
distance (approx. 32.8 feet or 10 meters) of the detector,
you can keep it at normal sensitivity level. After you place
the camera in the desired, permanent location, you should
test the intelligent sound detection feature with your
detector to ensure normal operation and that the alert is
being sent to the app.
How do I conduct a test trial of smoke alarm?
To use the intelligent sound detection feature, you must first
test your camera with your detector. To test the smoke alarm
detection functionality, place the camera in the location
where you intend to keep it and then press Test button on
your smoke/ CO detector and hold for at least 5 seconds or
hold until 3 cycles of alarm sounds are heard. Otherwise, the
C2 will not detect the alarm sound. It is especially important
to do this to avoid any false alerts from other similar
sounding devices in your house (like microwaves, etc.)
Will this camera detect smoke alarm sounds from
devices of all brands? What brands of smoke and carbon
monoxide detectors are recognized by the Intelligent
Sound Detection feature on C2 WiFi Security Camera?
Camera is compatible with detectors of these
manufacturers: Resideo, Kidde, Nest, First Alert:
The camera is designed to detect all alarm sounds which
generate alarm sounds for more than 5 seconds. If your
detector brand is not that listed above, you can still test the
camera for compatibility with your detector by following the
instructions above.
Is there a chance to have a high detection rate if I install
this camera facing the smoke alarm direction?
Our camera microphone is designed to detect the sound
coming from all directions. So, you can place your camera
wherever you want to focus, but follow the instructions
above to ensure compatibility by testing it the first time
you use it.
I see that sometimes the camera sends a false alarm
(prompted by sounds from my microwave) as “smoke
detected”, what should I do?
To provide the best experience to the customer, the camera
is programmed to detect any alarm-like sound. If the false
alarm continues try changing the sensitivity level to “low”
in sound configuration page. In all events, once you change
the setting you will need to re test the camera with your
detector to ensure that it detects the alarm sounds and
delivers an alert to the app.
Will this camera detect the sound if the camera is
installed on the second floor and the smoke alarm
emanates from first floor?
The camera is designed to detect the smoke alarm sound
as long as the distance of the camera from the source of
the beeping smoke detector is within 49 feet or 15 meters,
