Before you call for service...
_roubleshooting Tips
Save time and money! Review the charts on the following pages,
or visit www.Hotpoint.com. You may not need to call for service.
WATER Possible Causes What To Do
Toomany suds Too much detergent , Measureyour detergent carefully. Use lesssoap ifyou have
soft water, a smaller load or a lightly soiled load.
Type of detergent , Switch to a lower sudsing detergent brand and follow
instructions on package.
Soft water , Try lessdetergent.
Water leaks Usingtoo much detergent , Uselessdetergent. Uselesssoap ifyou have soft water,
in washer a smaller load or a lightly soiledload.
Fillhoses or drain hose is , Makesure hose connections are tight at faucets and
improperly connected rubber washers are installed. Makesure end of drain hose
iscorrectly inserted in and secured to drain facility.
Household drain may , Checkhousehold plumbing. You may need to call
be clogged a plumber.
Drain hose loose , Makesure drain hose isfully seated in buck ofwasher and
that the two retaining screws are fully seated.
Drain hose rubs on wall , Makesure drain hose doesnot make contact with the wall.
Nay cause excessivewear on the hose.
Constant water pressure , Tighten hosesat the faucets and turn the water off after
to the fill hoses at the each use.
water source , Checkcondition of the fill hoses;they should be replaced
every 5years.
Water temperature Cooler water temperatures , New laundry detergents have been formulated to work
seems incorrect provide improved energy with cooler water temperatures without affecting wash
efficiency performance.
Water supply isturned off , Turn both hot and cold faucets fully on and make sure
or improperly connected hosesare connected to correct faucets.
Water valve screens ere , Turn off the water source and remove the water connection
stopped up hosesfrom the upper back of the washer. Usea brush or
toothpick to clean the screens in the machine. Reconnect
the hosesand turn the water back on.
House water heater is , Hakesure house water heater isdelivering water at
not set properly 120°F-140°F(48°C-60°C).
Water pumped out before Lid lifted or cycle was put in , Resetcycle.
cycle is complete pause for over 24 hours
Water won't drain Drain hose is kinked or , Straighten drain hose and make surewasher isnot
improperly connected sitting on it.
Topof drain outlet should be lessthan 6 ft (1.8m)
above floor.
Washer pauses during This is normal , Thisis normal. Thewasher alternates between agitate and
wash cycle soak during some wash cyclesto get your clothes cleanerwith
lesswear.
Washer pauses during This is normal , Thewasher may pause during the spin cycleto remove
spin cycle soapy water more efficiently.
10
