HP Chromebook x360 Manual

Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

© Copyright 2021 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Chrome, Chrome OS, Chromebook, Google, and
Google Drive are trademarks of Google LLC.
Intel, Celeron, Pentium, and vPro are
trademarks of Intel Corporation or its
subsidiaries in the U.S. and/or other countries.
SDHC, SDXC, and microSD are trademarks or
registered trademarks of SD-3C LLC. Microsoft
and Windows are either registered trademarks
or trademarks of Microsoft Corporation in the
United States and/or other countries. USB
Type-C and USB-C are registered trademarks of
USB Implementers Forum.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: April 2021
Document Part Number: M47143-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices
described.
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by applicable safety standards.
iii

iv Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 Components .................................................................................................................................................. 3
Right ....................................................................................................................................................................... 3
Left ......................................................................................................................................................................... 4
Display .................................................................................................................................................................... 5
Keyboard area ........................................................................................................................................................ 6
Touchpad ............................................................................................................................................. 6
Speakers .............................................................................................................................................. 6
Special keys ......................................................................................................................................... 7
Labels ..................................................................................................................................................................... 8
3 Illustrated parts catalog .............................................................................................................................. 10
Computer major components .............................................................................................................................. 10
Display assembly subcomponents ...................................................................................................................... 12
Miscellaneous parts ............................................................................................................................................. 14
4 Removal and replacement procedures preliminary requirements .................................................................... 15
Tools required ...................................................................................................................................................... 15
Service considerations ......................................................................................................................................... 15
Plastic parts ....................................................................................................................................... 15
Cables and connectors ...................................................................................................................... 15
Drive handling ................................................................................................................................... 15
Electrostatic discharge information .................................................................................................................... 16
Generating static electricity .............................................................................................................. 16
Preventing electrostatic damage to equipment ............................................................................... 17
Personal grounding methods and equipment .................................................................................. 17
Grounding the work area ................................................................................................................... 18
Recommended materials and equipment ........................................................................................ 18
Cleaning your computer ...................................................................................................................................... 19
Enabling HP Easy Clean (select products only) ................................................................................. 19
Removing dirt and debris from your computer ................................................................................ 19
Cleaning your computer with a disinfectant ..................................................................................... 20
Caring for wood veneer (select products only) ................................................................................. 21
Packaging and transporting guidelines .............................................................................................................. 21
Accessing support information ........................................................................................................................... 21
v

5 Removal and replacement procedures for authorized service provider parts .................................................... 23
Component replacement procedures .................................................................................................................. 23
Preparation for disassembly ............................................................................................................. 23
Bottom cover ..................................................................................................................................... 23
Battery ............................................................................................................................................... 24
WLAN module .................................................................................................................................... 26
Speakers ............................................................................................................................................ 27
Touchpad ........................................................................................................................................... 28
I/O board ............................................................................................................................................ 29
Heat sink ............................................................................................................................................ 30
System board .................................................................................................................................... 31
Display assembly ............................................................................................................................... 34
Keyboard with top cover ................................................................................................................... 38
6 Backing up, resetting, and recovering ........................................................................................................... 40
Backing up ............................................................................................................................................................ 40
Resetting .............................................................................................................................................................. 40
Recovering ........................................................................................................................................................... 40
Installing the Chromebook Recovery Utility ..................................................................................... 41
Creating recovery media ................................................................................................................... 41
Recovering the Chrome operating system ....................................................................................... 41
Setting up your computer after a reset or recovery ........................................................................................... 42
Erasing and reformatting the recovery media .................................................................................................... 42
7 Specications .............................................................................................................................................. 43
Computer specications ...................................................................................................................................... 43
Display specications .......................................................................................................................................... 43
8 Power cord set requirements ........................................................................................................................ 45
Requirements for all countries ............................................................................................................................ 45
Requirements for specic countries and regions ................................................................................................ 45
9 Recycling .................................................................................................................................................... 47
Index ............................................................................................................................................................. 48
vi

1 Product description
This table provides detailed product information.
Table 1-1 Product components and their descriptions
Category Description
Product Name HP Chromebook x360 14b
Model numbers: 14b-cb0xxx, 14bt-cb000 (CTO)
Processors Intel® processors
Intel Pentium® Silver N6000 (1.10 GHz base frequency, up to 3.30 GHz, 4 MB L3 cache, 4 cores, 6 W)
Intel Celeron® N4500 (1.10 GHz base frequency, up to 2.80 GHz, 4 MB L3 cache, 2 cores, 6 W)
Graphics Internal graphics
Intel UHD Graphics
Supports HD decode, DX12, and HDMI
Display 35.6 cm (14.0 in), WLED, antiglare, eDP, narrow bezel, 250 nits
Full high denition (FHD) (1920 × 1080), UWVA, 45% CG
High denition (HD) (1366 × 768), SVA, 45% NTSC
Memory Soldered on board, nonupgradeable
LPDDR4x-2933
Supports the following congurations:
●8 GB
●4 GB
Primary storage On-board embedded MultiMedia Controller (eMMC v5.0) conguration
128 GB
64 GB
32 GB
Audio and video Dual speakers
B&O HD Audio
HP Wide Vision Camera
720p by 30 frames per second
Dual digital microphones with appropriate software (echo cancellation, noise suppression)
Wireless Integrated wireless options with dual antennas
Intel Wi-Fi 6 AX201 + Bluetooth® 5 (non-vPro®)
Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 (MU-MIMO supported)
1

Table 1-1 Product components and their descriptions (continued)
Category Description
Media card reader Supports microSD™, SDHC™, SDXC™ up to UHS-104
Push-push insertion/removal
Pen HP Active Pen
Ports Audio-out (headphone)/audio-in (microphone) combo jack
(2) USB 3.2 Gen1 Type C, supporting:
- Power delivery 3.0
- Type-C adapter
- Data transfer
- DisplayPort 1.4 out up to 4K output (4096 × 2160 @ 60 Hz using adapter)
(1) USB 3.2 Gen1 Type-A
Keyboard/pointing
devices
Keyboard with clickpad
Full size, island style, textured keyboard in jet black or spruce blue
Full size, island style, 3-coat paint in jet black or spruce blue
Clickpad requirements:
Image sensor
Multitouch gestures enabled
Taps enabled as default
Power requirements Battery
2 cell, 47 Whr, lithium-polymer
Long life
Fast charge
AC adapter, USB Type-C
45 W, nPFC, straight
Power cord
C5, 1 m (3.3 ft)
Security H1 Secure Microcontroller
Sensors Accelerometer
Gyroscope
Operating system Google® Chrome™ 64
Serviceability End user replaceable parts
AC adapter
Pen
2 Chapter 1 Product description

2 Components
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right
Use the illustration and table to identify the components on the right side of the computer.
Table 2-1 Right-side components and their descriptions
Component Description
(1) Memory card reader Reads optional memory cards that store, manage, share, or
access information.
To insert a card:
1. Hold the card label-side up, with the connectors facing
the computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲Press in on the card, and then remove it from the
memory card reader.
(2) AC adapter and battery light ●White: The AC adapter is connected and the battery is
fully charged.
●Amber: The AC adapter is connected and the battery is
charging.
●Blinking amber: The battery has an error.
●O: The battery is not charging.
(3) USB Type-C® power connector and
SuperSpeed port
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging
the computer battery.
– and –
Connects a USB device, provides high-speed data transfer,
and (for select products) charges small devices (such as a
smartphone) when the computer is on or in Sleep mode.
Right 3

Table 2-1 Right-side components and their descriptions (continued)
Component Description
NOTE: Use a standard USB Type-C charging cable or cable
adapter (purchased separately) when charging a small
external device.
(4) Audio-out (headphone)/Audio-in
(microphone) combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also
connects an optional headset microphone. This jack does not
support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
Left
Use the illustration and table to identify the components on the left side of the computer.
Table 2-2 Left-side components and their descriptions
Component Description
(1) USB port Connects a USB device, provides high-speed data transfer,
and charges small devices (such as a smartphone), even
when the computer is o.
NOTE: Use a standard USB Type-A charging cable or cable
adapter (purchased separately) when charging a small
external device.
(2) USB Type-C power connector and SuperSpeed
port
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
– and –
Connects a USB device, provides high-speed data transfer,
and (for select products) charges small devices (such as a
smartphone) when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-C charging cable or cable
adapter (purchased separately) when charging a small
external device.
(3) AC adapter and battery light ●White: The AC adapter is connected and the battery is
fully charged.
4 Chapter 2 Components

Table 2-2 Left-side components and their descriptions (continued)
Component Description
●Amber: The AC adapter is connected and the battery is
charging.
●Blinking amber: The battery has an error.
●O: The battery is not charging.
(4) Power button ●When the computer is o, press the button briey to
turn on the computer.
●When the computer is on, press and hold the button for
10 seconds to turn o the computer.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
for at least 10 seconds to turn o the computer.
(5) Volume button Controls speaker volume on the computer.
Display
Use the illustration and table to identify the components on the display.
Table 2-3 Display components and their descriptions
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Internal microphones Record sound.
(3) Camera Allows you to video chat, record video, and record still images.
Display 5

Table 2-3 Display components and their descriptions (continued)
Component Description
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
(4) Camera light On (white): The camera is in use.
On (amber): The camera is turned o by the switch.
O: The camera is turned o by the software.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
Keyboard area
Keyboards can vary by language.
Touchpad
The touchpad settings and components are described here.
Table 2-4 Touchpad component and description
Component Description
Touchpad zone Reads your nger gestures to move the pointer or activate items on the screen.
Speakers
Speakers are located on the right and left of the keyboard.
6 Chapter 2 Components

Table 2-5 Speakers and their descriptions
Component Description
Speakers Produce sound.
Special keys
Use the illustration and table to locate the special keys.
Table 2-6 Special keys and their descriptions
Component Description
(1) esc key Activates certain computer functions when pressed in
combination with other keys, such as tab or shift.
(2) Search key Opens a search box.
(3) Action keys Execute frequently used system functions.
Keyboard area 7

Labels
The labels axed to the computer provide information that you might need when you troubleshoot system
problems or travel internationally with the computer. Labels can be in paper form or imprinted on the product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
●Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the following examples. Refer to the illustration that most closely
matches the service label on your computer.
Table 2-7 Service label components
Component
(1) HP product name
(2) Model number
(3) Warranty period
(4) Product ID
(5) Serial number
Table 2-8 Service label components
Component
(1) HP product name
(2) Product ID
8 Chapter 2 Components

Table 2-8 Service label components (continued)
Component
(3) Serial number
(4) Warranty period
●Regulatory labels—Provide regulatory information about the computer.
●Wireless certication labels—Provide information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 9

3 Illustrated parts catalog
Use this table to determine the spare parts that are available for the computer.
Computer major components
To identify the computer major components, use this illustration and table.
NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer.
10 Chapter 3 Illustrated parts catalog

Table 3-1 Computer major component descriptions and part numbers
Item Component Spare part number
(1) Display assembly
NOTE: Display assemblies are spared only at the subcomponent level.
(2) Top cover with keyboard
Natural silver, not backlit M47696-xx1
Natural silver, backlit M47697-xx1
Pale gold, not backlit M47698-xx1
Pale gold, backlit M47699-xx1
Spruce blue, not backlit M47700-001
Spruce blue, backlit M47701-001
Computer major components 11

Table 3-1 Computer major component descriptions and part numbers (continued)
Item Component Spare part number
(3) Speaker Kit M47694-001
(4) System board (includes integrated processor, system memory, and eMMC storage; includes
replacement thermal material)
Intel Pentium N6000 processor, 8 GB of system memory, 128 GB of eMMC storage (models with a
backlit keyboard)
M47684-001
Intel Pentium N6000 processor, 8 GB of system memory, 128 GB of eMMC storage (models without
a backlit keyboard)
M47682-001
Intel Pentium N6000 processor, 4 GB of system memory, 64 GB of eMMC storage (models without a
backlit keyboard)
M47681-001
Intel Pentium N6000 processor, 4 GB of system memory, 64 GB of eMMC storage (models with a
backlit keyboard)
M47683-001
Intel Celeron N4500 processor, 4 GB of system memory, 64 GB of eMMC storage M47680-001
Intel Celeron N4500 processor, 4 GB of system memory, 32 GB of eMMC storage M47679-001
(5) Heat sink (includes replacement thermal material) M47702-001
(6) I/O board
NOTE: I/O board cables are available in the Cable Kit as spare part number M47677-001.
M47688-001
(7) WLAN module
NOTE: WLAN module protective tape is available as spare part number L92736-001.
Intel Wi-Fi 6 AX201-W 802.11ax (2 × 2) and Bluetooth 5 (non-vPro) L92724-005
Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + BT 5 (MU-MIMO supported) L44796-005
(8) Battery (2 cell, 47 Whr) L75783-005
(9) Touchpad
NOTE: The touchpad cable is available in the Cable Kit as spare part number M47676-001.
Natural silver M47685-001
Pale gold M47686-001
Spruce blue M47687-001
(10) Rubber feet M47692-001
(11) Bottom cover M47672-001
Display assembly subcomponents
To identify the display assembly subcomponents, use this illustration and table.
12 Chapter 3 Illustrated parts catalog

Table 3-2 Display component descriptions and part numbers
Item Component Spare part number
(1) Display panel (touch)
FHD, UWVA M47690-001
HD, SVA M47691-001
(2) Camera module (includes rubber) M47695-001
(3) Wireless antennas M47668-001
(4) Camera cable M47673-001
(5) Display cable
FHD displays M47674-001
HD displays M48173-001
Touch control board cable (not illustrated) M47675-001
(6) Hinges (left and right) M47678-001
(7) Hinge covers (left and right) M47689-001
(8) Display back cover (includes wireless antennas and bracket)
Natural silver M47669-001
Display assembly subcomponents 13

Table 3-2 Display component descriptions and part numbers (continued)
Item Component Spare part number
Pale gold M47670-001
Spruce blue M47671-001
Miscellaneous parts
To identify the miscellaneous parts, use this table.
Table 3-3 Miscellaneous part descriptions and part numbers
Component Spare part number
AC adapter, USB Type-C (45 W, nPFC, 1.8 m [5.9 ft]) L43407-001
WLAN module protective tape L92736-001
HP Active Pen L73384-001
Screw Kit M47693-001
Rubber feet M47692-001
Power cord (C5, 1.0 m [3.3 ft])
Australia L19358-001
Denmark L19360-001
Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L19361-001
India L19363-001
Japan L19365-001
North America L19367-001
The United Kingdom L19373-001
14 Chapter 3 Illustrated parts catalog