HP ENVY 14 Manual

HP ENVY 14 Notebook PC
Maintenance and Service Guide

© Copyright 2014 Hewlett-Packard
Development Company, L.P.
Intel, Core, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are U.S.
registered trademarks of the Microsoft
group of companies.
Product notice
This guide describes features that are
common to most models. Some features
may not be available on your computer.
Not all features are available in all editions
of Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take
full advantage of Windows 8 functionality.
See http://www.microsoft.com for details.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: June 2014
Document Part Number: 763891–001

Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be
accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures
for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and
replacement procedures for Authorized Service Provider only parts," can damage the computer or
void your warranty.
iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard,
flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
v

vi Safety warning notice

Table of contents
1 Product description ........................................................................................................................................... 1
2 External component identification ..................................................................................................................... 4
Right side ............................................................................................................................................. 4
Left side ................................................................................................................................................ 5
Display .................................................................................................................................................. 6
Top ....................................................................................................................................................... 7
TouchPad ............................................................................................................................ 7
Lights ................................................................................................................................... 8
Buttons, speakers, and fingerprint reader ............................................................................ 9
Keys ................................................................................................................................... 10
Bottom ................................................................................................................................................ 11
Labels ................................................................................................................................................. 12
3 Illustrated parts catalog ................................................................................................................................... 13
Computer major components ............................................................................................................. 13
Display assembly subcomponents ..................................................................................................... 16
Mass storage devices ......................................................................................................................... 18
Miscellaneous parts ............................................................................................................................ 18
Sequential part number listing ............................................................................................................ 19
4 Removal and replacement procedures preliminary requirements .................................................................. 23
Tools required .................................................................................................................................... 23
Service considerations ....................................................................................................................... 23
Plastic parts ....................................................................................................................... 23
Cables and connectors ...................................................................................................... 24
Drive handling .................................................................................................................... 24
Grounding guidelines ......................................................................................................................... 25
Electrostatic discharge damage ......................................................................................... 25
Packaging and transporting guidelines ............................................................. 26
Workstation guidelines ...................................................................................... 26
Equipment guidelines ........................................................................................ 27
5 Removal and replacement procedures for Customer Self-Repair parts ......................................................... 28
Component replacement procedures ................................................................................................. 28
Battery ............................................................................................................................... 29
vii

Optical drive ....................................................................................................................... 29
6 Removal and replacement procedures for Authorized Service Provider parts ............................................... 32
Component replacement procedures ................................................................................................. 32
Display subcomponents (bezel, webcamera, panel) ......................................................... 33
Top cover ........................................................................................................................... 37
Hard drive .......................................................................................................................... 41
Power button board ........................................................................................................... 43
TouchPad button board ..................................................................................................... 44
Fingerprint reader .............................................................................................................. 45
WLAN module .................................................................................................................... 46
System board ..................................................................................................................... 48
RTC battery ....................................................................................................................... 51
Memory module ................................................................................................................. 52
Fan ..................................................................................................................................... 53
Heat sink assembly ............................................................................................................ 54
Power connector cable ...................................................................................................... 58
Speakers ............................................................................................................................ 59
Subwoofer .......................................................................................................................... 60
Display assembly ............................................................................................................... 61
7 Windows – Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ......................................... 66
Starting Setup Utility (BIOS) ............................................................................................................... 66
Updating the BIOS ............................................................................................................................. 66
Determining the BIOS version ........................................................................................... 66
Downloading a BIOS update ............................................................................................. 67
Using HP PC Hardware Diagnostics (UEFI) ...................................................................................... 67
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 68
8 Ubuntu Linux – Using Setup Utility (BIOS) and System Diagnostics .............................................................. 69
Starting Setup Utility ........................................................................................................................... 69
Using Setup Utility .............................................................................................................................. 69
Changing the language of Setup Utility ............................................................................. 69
Navigating and selecting in Setup Utility ............................................................................ 69
Displaying system information ........................................................................................... 70
Restoring factory default settings in Setup Utility .............................................................. 70
Exiting Setup Utility ............................................................................................................ 70
Using System Diagnostics .................................................................................................................. 70
viii

9 Specifications .................................................................................................................................................. 71
Computer specifications ..................................................................................................................... 71
Display specifications ......................................................................................................................... 72
Hard drive specifications .................................................................................................................... 72
DVD±RW SuperMulti Double-Layer Combination Drive specifications .............................................. 73
10 Windows – Backing up, restoring, and recovering ........................................................................................ 74
Creating recovery media and backups ............................................................................................... 74
Creating HP Recovery media ............................................................................................ 74
Restore and recovery ......................................................................................................................... 75
Recovering using HP Recovery Manager .......................................................................... 76
What you need to know ..................................................................................... 76
Using the HP Recovery partition (select models only) ...................................... 76
Using HP Recovery media to recover ............................................................... 77
Changing the computer boot order ................................................................... 77
Removing the HP Recovery partition (select models only) ................................................ 77
11 Ubuntu Linux – Backing up, restoring, and recovering ................................................................................. 78
Performing a system recovery ............................................................................................................ 78
Creating the restore DVDs ................................................................................................. 78
Creating a restore image on a USB device ....................................................................... 78
Performing recovery using the restore DVD ...................................................................... 79
Backing up your information ............................................................................................................... 79
12 Power cord set requirements ........................................................................................................................ 81
Requirements for all countries ............................................................................................................ 81
Requirements for specific countries and regions ............................................................................... 82
13 Recycling ...................................................................................................................................................... 84
Index ................................................................................................................................................................... 85
ix

x

1 Product description
Category Description
Product Name HP ENVY 14 Notebook PC
Processors Processors are attached to the system board.
Intel
®
4th generation processors:
●Intel Core™ i7-4510U 2.0 GHz processor, SC turbo up to 3.1 GHz, 1600 MHz (4 MB L3 cache,
dual core, 15 W)
●Intel Core i5-4210U 1.7 GHz processor, SC turbo up to 2.7 GHz, 1600 MHz (3 MB L3 cache,
dual core, 15 W)
Chipset ●Intel Lynx Point-LP PCH, for use with 4th Generation Intel Core processors
Graphics Internal graphics:
●Intel HD Graphics 4400, for use with 4th Generation Intel Core processors
Switchable discrete graphics:
●HD decode, DX11, and HDMI
●Optimus
●GPS (GPU Performance Scaling)
●NVIDIA GeForce GTX 850M with up to 4096 MB of dedicated video memory (256 M x16
DDR3 900 MHz x 8 PCs, 1 GHz downgrade to 900 MHz), 128 bit
●NVIDIA GeForce 840M with up to 2048 MB of dedicated video memory (256 M x16 DDR3 900
MHz x 4 PCs, 1 GHz downgrade to 900 MHz), 64 bit
Panel ●14 in (35.56 cm), high-definition (HD), white light-emitting diode (WLED), BrightView
(1366×768) flat display, 3.6 mm, SVA, typical brightness: 200 cd/m
2
(nits)
●14 in (35.56 cm), FHD, WLED, Antiglare (1920x1080) slim display, 3.0 mm, typical brightness:
300 cd/m
2
(nits)
16:9 Ultra Wide Aspect Ratio
Memory Supports the following configurations:
●16384 MB (8192 MB×2)
●12288 MB (8192 MB×1+ 4096 MB×1)
●8192 MB (8192 MB×1 or 4096 MB×2)
●4096 MB (4096 MB×1)
Two SODIMM memory module slots
DDR3L-1600 MHz dual channel support
Hard drive Supports 6.35 cm (2.5 in) hard drives in 9.5 mm (.37 in) and 7.0 mm (.28 in) thicknesses (all hard
drives use the same bracket)
Supports the following hard drives:
●1.5 TB, 5400 rpm, 9.5 mm
1

Category Description
●1 TB, 5400 rpm, 9.5 mm
●750 GB, 5400 rpm, 9.5 mm
●500 GB, 5400 rpm, 7.0 mm or 9.5 mm
●750 GB, 5400 rpm, + 8 GB NAND Hybrid HDD; 9.5 mm
●1 TB, 5400 rpm, + 8 GB NAND Hybrid HDD; 9.5 mm
Serial ATA
HP 3D DriveGuard
Optical drive Fixed
Serial ATA
9.5 mm tray load
Zero power optical drive
Supports the following:
●DVD±RW Double-Layer SuperMulti Drive
Audio and video Supports:
Beats Audio
Dual speakers
Subwoofer
HP TrueVision HD webcam (fixed, no tilt with activity LED; 1280×720 by 30 frames per second,
USB 2.0, M-jpeg)
Two dual array, digital microphones with appropriate beam-forming, echo-cancellation, noise-
reduction software
Ethernet Integrated 10/100/1000 NIC
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
One half-size mini card slot for WLAN
Two WLAN antennas built into display assembly
Intel Widi support with Intel WLAN modules only
Compatible with Miracast-certified devices
Support for the following WLAN formats:
●Intel Dual Band Wireless-aC 3160 802.11 ac 1x1 Wi-Fi + BT 4.0 combo adapter
●Qualcomm Atheros AR9485 802.11 bgn 1x1 Wi-Fi adapter
●Realtek RTL8188EE 802.11 bgn 1x1 Wi-Fi adapter
●Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT 4.0 combo adapter
●QCA 9565 802.11 bgn 1x1 Wi-Fi + BT 4.0 combo adapter
External media cards HP Multi-Format Memory Card Reader slot with push-push technology, supporting the following
digital card formats:
●Secure Digital (SD) Memory Card
●Secure Digital High Capacity (SDHC) Memory Card
●Secure Digital eXtended Capacity (SDXC) Memory Card
2 Chapter 1 Product description

Category Description
Ports ●AC Smart Pin adapter plug (4.5 mm barrel)
●Combination audio-out (stereo headphone)/audio-in (mono microphone)
●RJ-45 (Ethernet)
●USB 3.0 (3 ports)
●HDMI version 1.4 output supporting 1920 x 1080 @ 60 Hz Hot Plug / Unplug and auto detect
for correct output to wide-aspect versus standard aspect video
Keyboard/ pointing
devices
Full-size black Dura Coat island-style
Full-size black backlit painted island-style
HP ControlZone Trackpad
Multitouch gestures enabled
Supports Windows
®
8 Modern Trackpad Gestures
Power requirements Supports the following AC adapters:
●90 W HP Smart AC adapter (PFC, RC, 3-wire, 4.5 mm)
●90 W HP Smart AC adapter (PFC, 3-wire, 4.5 mm, EM)
●65 W HP Smart AC adapter (nPFC, 3-wire, 4.5 mm)
●65 W HP Smart AC adapter (nPFC, 3-wire, 4.5 mm, EM)
●45 W HP Smart AC adapter (nPFC, 3-wire, 4.5 mm, nslim)
Supports battery fast charge
Supports the following batteries (battery is user-removable)
●4 cell battery - 48 Whr (3.2 AH)
●4 cell battery - 41 Whr (2.8 AH)
Security ●Security cable lock
●Fingerprint reader
●HP SimplePass support
Operating system Preinstalled:
●Windows 8.1 Standard, 64 bit
●Windows 8.1 Professional, 64 bit
●Ubuntu Linux
Serviceability End-user replaceable parts:
●AC adapter
●Battery
●Optical drive
3

2 External component identification
Right side
Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts off power to the
display and other unneeded components.
●Off: The computer is off or in Hibernation. Hibernation
is a power-saving state that uses the least amount of
power.
(2) Hard drive light ●Blinking white: The hard drive is being accessed.
●Amber: HP 3D DriveGuard has temporarily parked the
hard drive.
(3) Audio-out (headphone)/Audio-in
(microphone) jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also
connects an optional headset microphone. This jack does
not support optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to the
Regulatory, Safety, and Environmental Notices . To access
this guide, from the Start screen, type support, and then
select the HP Support Assistant app.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and
audio-in (microphone).
(4) USB 3.0 port Connects an optional USB device, such as a keyboard,
mouse, external drive, printer, scanner or USB hub.
(5) Optical drive Depending on your computer model, reads an optical disc
or reads and writes to an optical disc.
4 Chapter 2 External component identification

Component Description
NOTE: For disc compatibility information, go to the Help
and Support web page. Follow the web page instructions to
select your computer model. Select Drivers & Downloads,
and then follow the on-screen instructions.
(6) Optical drive eject button Releases the disc tray.
(7) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
Left side
Component Description
(1) Power connector Connects an AC adapter.
(2) AC adapter light ●On: The AC adapter is connected and the battery is
charged.
●Off: The computer is using battery power.
(3) RJ-45 (network) jack Connects a network cable.
(4) Vents (2) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
(5) HDMI port Connects an optional video or audio device, such as a
high-definition television, any compatible digital or audio
component, or a high-speed HDMI device.
(6) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard,
mouse, external drive, printer, scanner or USB hub.
Standard USB ports will not charge all USB devices or will
charge using a low current. Some USB devices require
power and require you to use a powered port.
Left side 5

Component Description
NOTE: USB charging ports can also charge select
models of cell phones and MP3 players, even when the
computer is off.
(7) USB 3.0 port Connects an optional USB device, such as a keyboard,
mouse, external drive, printer, scanner or USB hub.
(8) Memory card reader Reads optional memory cards that store, manage, share, or
access information.
To insert a card:
Hold the card label-side up, with connectors facing the slot,
insert the card into the slot, and then push in on the card
until it is firmly seated.
To remove a card:
Press in on the card it until it pops out.
Display
Component Description
(1) Internal display switch Turns off the display and initiates Sleep if the display is closed
while the power is on.
NOTE: The internal display switch is not visible from the
outside of the computer.
(2) WLAN antennas* Send and receive wireless signals to communicate with wireless
local area networks (WLANs).
6 Chapter 2 External component identification

Component Description
(3) Internal microphones Record sound.
(4) Webcam light On: The webcam is in use.
(5) Webcam Records video and captures photographs. Some models allow
you to video conference and chat online using streaming video.
To use the webcam, from the Start screen, type camera, and
then select Camera from the list of applications.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. For wireless regulatory notices, see the section of the
Regulatory, Safety, and
Environmental Notices
that applies to your country or region. To access this guide, from the Start screen, type support,
and then select the HP Support Assistant app.
Top
TouchPad
Component Description
(1) Left control zone Textured area that allows you to perform additional
gestures.
(2) TouchPad zone Reads your finger gestures to move the pointer or activate
items on the screen.
(3) Left TouchPad button Functions like the left button on an external mouse.
(4) Right TouchPad button Functions like the right button on an external mouse.
(5) Right control zone Textured area that allows you to perform additional
gestures.
Top 7

Lights
Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts off power to the
display and other unneeded components.
●Off: The computer is off or in Hibernation. Hibernation
is a power-saving state that uses the least amount of
power.
(2) Caps lock light On: Caps lock is on, which switches the keys to all capital
letters.
(3) Mute light ●Amber: Computer sound is off.
●Off: Computer sound is on.
8 Chapter 2 External component identification

Buttons, speakers, and fingerprint reader
Component Description
(1) Power button ●When the computer is off, press the button to turn on
the computer.
●When the computer is on, press the button briefly to
initiate Sleep.
●When the computer is in the Sleep state, press the
button briefly to exit Sleep.
●When the computer is in Hibernation, press the button
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button
will result in the loss of unsaved information.
If the computer has stopped responding and Windows
shutdown procedures are ineffective, press and hold the
power button down for at least 5 seconds to turn off the
computer.
To learn more about your power settings, see your power
options. From the Start screen, type power, select Power
and sleep settings, and then select Power and sleep from
the list of applications.
(2) Speakers Produce sound.
(3) Fingerprint reader Allows a fingerprint logon to Windows, instead of a
password logon.
Top 9

Keys
Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Executes frequently used system functions when pressed
in combination with the esc key, or on select models, the b
key, or the spacebar.
(3) Windows key Returns you to the Start screen from an open app or the
Windows desktop.
NOTE: Pressing the Windows key again will return you to
the previous screen.
(4) Action keys Execute frequently used system functions.
NOTE: On select models, the f5 action key turns the
radiance backlight keyboard feature off or on.
10 Chapter 2 External component identification