HP Pavilion zx5000 - Notebook PC Manual

Maintenance and Service
Guide
HP Pavilion zx5000 Notebook PC
HP Pavilion zv5000 Notebook PC
Compaq Presario R3000 Notebook PC Series
HP Compaq Business Notebook nx9100 Series
Document Part Number: 335402-003
July 2004
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying notebook features, components, and
spare parts, troubleshooting notebook problems, and performing
notebook disassembly procedures.

© Copyright 2004 Hewlett-Packard Development Company, L.P.
Microsoft and Windows are U.S. registered trademarks of Microsoft
Corporation. Intel and Pentium are trademarks or registered trademarks of
Intel Corporation or its subsidiaries in the United States and other
countries. SD Logo is a trademark of its proprietor. Bluetooth is a
trademark owned by its proprietor and used by Hewlett-Packard Company
under license.
The information contained herein is subject to change without notice. The
only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Maintenance and Service Guide
HP Pavilion zx5000 Notebook PC
HP Pavilion zv5000 Notebook PC
Compaq Presario R3000 Notebook PC Series
HP Compaq Business Notebook nx9100 Series
Third Edition July 2004
First Edition February 2004
Document Part Number: 335402-003

Maintenance and Service Guide iii
Contents
1Product Description
1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3
1.2 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
1.3 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–6
1.4 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–28
2Troubleshooting
2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 2–2
Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . 2–3
Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–4
Selecting from the Security Menu . . . . . . . . . . . . . . 2–5
Selecting from the Advanced Menu . . . . . . . . . . . . . 2–6
2.2 Using Diagnostics for Windows . . . . . . . . . . . . . . . . 2–8
Obtaining, Saving or Printing Configuration
Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
Obtaining, Saving or Printing
Diagnostic Test Information . . . . . . . . . . . . . . . . . . . 2–9
2.3 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . 2–11
Flowchart 2.1—Initial Troubleshooting . . . . . . . . . 2–12
Flowchart 2.2—No Power, Part 1. . . . . . . . . . . . . . 2–13
Flowchart 2.3—No Power, Part 2. . . . . . . . . . . . . . 2–14
Flowchart 2.4—No Power, Part 3. . . . . . . . . . . . . . 2–15
Flowchart 2.5—No Power, Part 4. . . . . . . . . . . . . . 2–16
Flowchart 2.6—No Video, Part 1 . . . . . . . . . . . . . . 2–17

iv Maintenance and Service Guide
Contents
Flowchart 2.7—No Video, Part 2 . . . . . . . . . . . . . . 2–18
Flowchart 2.8—Nonfunctioning Port Replicator
(if applicable) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19
Flowchart 2.9—No Operating System (OS)
Loading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–20
Flowchart 2.10—No OS Loading, Hard Drive,
Part 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–21
Flowchart 2.11—No OS Loading, Hard Drive,
Part 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–22
Flowchart 2.12—No OS Loading, Hard Drive,
Part 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–23
Flowchart 2.13—No OS Loading,
Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–24
Flowchart 2.14—No OS Loading, CD-ROM or
DVD-ROM Drive . . . . . . . . . . . . . . . . . . . . . . . . . . 2–25
Flowchart 2.15—No Audio, Part 1. . . . . . . . . . . . . 2–26
Flowchart 2.16—No Audio, Part 2. . . . . . . . . . . . . 2–27
Flowchart 2.17—Nonfunctioning Device. . . . . . . . 2–28
Flowchart 2.18—Nonfunctioning Keyboard . . . . . 2–29
Flowchart 2.19—Nonfunctioning
Pointing Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–30
Flowchart 2.20—No Network/Modem
Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–31
3Illustrated Parts Catalog
3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–2
3.2 Major Components—
HP Pavilion zv5000 and zx5000 . . . . . . . . . . . . . . . 3–3
3.3 Major Components—HP Compaq Business
Notebook nx9100 Series
and Compaq Presario R3000 Series . . . . . . . . . . . . 3–15
3.4 Miscellaneous Plastics Kit Components . . . . . . . . . 3–29
3.5 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–30
3.6 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–32

Contents
Maintenance and Service Guide v
4Removal and Replacement Preliminaries
4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2
Plastic Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3
4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4
4.5 Packaging and Transporting Precautions . . . . . . . . . 4–5
4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–6
4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–7
5Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3
5.3 Preparing the Notebook for Disassembly . . . . . . . . . 5–5
5.4 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–10
5.5 Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11
5.6 Combination Drive . . . . . . . . . . . . . . . . . . . . . . . . . 5–16
5.7 Heat Sink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–21
5.8 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–27
5.9 Strip Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–30
5.10 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–32
5.11 Modem Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–34
5.12 Mini PCI Communications Card. . . . . . . . . . . . . . 5–35
5.13 Primary Memory Module . . . . . . . . . . . . . . . . . . . 5–37
5.14 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–39
5.15 Base Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–47
5.16 Speaker Assembly. . . . . . . . . . . . . . . . . . . . . . . . . 5–50
5.17 LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–53
5.18 TouchPad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–57
5.19 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–64
5.20 Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–76
5.21 Upper Logic Audio Board. . . . . . . . . . . . . . . . . . . 5–79

vi Maintenance and Service Guide
Contents
6Specifications
AConnector Pin Assignments
BPower Cord Set Requirements
General Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . B–1
Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B–2
CScrew Listing
Index

Maintenance and Service Guide 1–1
1
Product Description
The HP Pavilion zv5000 and zx5000 notebook PCs, the
HP Compaq Business Notebook nx9100 Series, and
the Compaq Presario R3000 notebook PC offer advanced
modularity; a 64-bit Mobile Intel® Pentium® 4 processor,
64-bit AMD Athlon 64 processor, or 32-bit AMD XP-M
processor; an ATI MOBILITY RADEON 9600 Pro graphics
controller with 64 or 32 MB of discrete video memory; and
extensive multimedia support.

1–2 Maintenance and Service Guide
Product Description
HP Pavilion zv5000 and zx5000 Notebooks
HP Compaq Business Notebook nx9100 Series and
Compaq Presario R3000 Notebooks

Product Description
Maintenance and Service Guide 1–3
1.1 Features
■Mobile Intel Pentium 4 3.06-, 2.80-, 2.66-, and 2.40-GHz
processors, all with 512-KB L2 cache, varying by notebook
model
- or -
Intel Pentium 4 DT 3.20-, 3.06-, 2.80-, 2.66-, and 2.40-GHz
processors, all with 256-KB L2 cache, varying by notebook
model
- or -
AMD Athlon 64 1.8-, 2.0-, and 2.2-GHz processors, all with
1-MB L2 cache, varying by notebook model
- or -
AMD Athlon XP-M 1.6-GHz processor with 256-KB L2
cache
■15.4-inch wide UXGA (1600 × 1200), 15.4-inch wide
XGA (1024 × 768), or 15.0-inch XGA (1024 × 768)
TFT displays with over 16.7 million colors, varying by
notebook model
■ATI MOBILITY RADEON 9600 Pro graphics controller
with 64 or 32 MB of video memory, varying by notebook
model
■80-, 60-, 40-, or 30-GB high-capacity hard drive, varying by
notebook model
■256-MB DDR synchronous DRAM (SDRAM) at 333 MHz,
expandable to 2.0 GB
■Microsoft® Windows® XP Home Edition and Microsoft
Windows XP Professional
■Full-size Windows keyboard with integrated numeric keypad
■TouchPad pointing device
■Integrated 5-in-1 Memory Reader slot
■Integrated 10/100/1000BaseT Ethernet local area network
(LAN) NIC with RJ-45 connector

1–4 Maintenance and Service Guide
Product Description
■Integrated wireless support for Mini PCI 802.11a/b/g LAN
devices
■2 Type II PC Card slots with support for both 32-bit
(CardBus) and 16-bit PC Cards
■External 120-watt AC adapter and power cord
■12- or 8-cell Li-Ion battery pack
■Stereo speakers
■Support for the following devices in the MultiBay:
❏24X Max DVD+RW/R and CD-RW Combo Drive
❏24X Max DVD/CD-RW Combo Drive
❏8X Max DVD-ROM Drive
❏24X Max CD-ROM Drive
❏8-cell Li-Ion battery pack
■Connectors for:
❏RJ-11 (modem)
❏RJ-45 network interface card (NIC)
❏Universal Serial Bus (USB) v. 2.0 (3)
❏S-Video
❏Parallel
❏External monitor
❏DC power
❏Docking
❏1394 digital
❏Microphone
❏Stereo speaker/headphone
■Infrared port

Product Description
Maintenance and Service Guide 1–5
1.2 Power Management
The notebook comes with power management features that
conserve power and extend battery operating time. The notebook
supports the following power management features:
■Standby
■Hibernation
■User-customizable settings
■Hotkeys for setting level of performance
■Battery calibration
■Lid switch standby/resume
■Power button
■Advanced Configuration and Power Interface (ACPI)
compliance

1–6 Maintenance and Service Guide
Product Description
1.3 External Components
The external components on the front and right side of the
HP Pavilion zv5000 and zx5000 notebooks are shown below
and described in Table 1-1.
Front and Right-Side Components—HP Pavilion zv5000 and
zx5000 Notebooks

Product Description
Maintenance and Service Guide 1–7
Table 1-1
Front and Right-Side Components
HP Pavilion zv5000 and zx5000 Notebooks
Item Component Function
1Power/standby LED On: Notebook is turned on.
Blinking: Notebook is in Standby.
Off: Notebook is off or in Hibernation.
2IDE (Integrated Drive
Electronics) LED; also
referred to as the hard
drive/optical drive
activity LED
On: The internal hard drive or the optical
drive is being accessed.
3Display release latch Opens the notebook.
4Battery LED On: A battery pack is charging.
Blinking: Battery pack has reached a
low-battery condition.
Off: AC power is applied with battery pack
either fully charged or not installed, or no
AC power is applied.
5Stereo speakers (2) Produce stereo sound.
6Volume increase button Increases system volume.
7Mute button Mutes system volume. An LED comes on
when the button is pushed in, and the sound
is muted.
8Volume decrease
button
Decreases system volume.

1–8 Maintenance and Service Guide
Product Description
Front and Right-Side Components—HP Pavilion zv5000 and
zx5000 Notebooks (Continued)

Product Description
Maintenance and Service Guide 1–9
Table 1-1
Front and Right-Side Components
HP Pavilion zv5000 and zx5000 Notebooks
(Continued)
Item Component Function
9Audio-out
(headphone) jack
Connects an optional headphone, headset,
or powered stereo speakers. Also connects
the audio function of an audio/video device,
such as a television or VCR.
-Audio-in
(microphone) jack
Connects an optional monaural microphone.
qUSB port Connects USB 1.1- and 2.0-compliant
devices to the notebook using a standard
USB cable.
w1394 connector
(select models)
Connects an optional IEEE 1394 device,
such as a camcorder.
eInfrared port
(select models)
Provides wireless communication between
the notebook and an optional IrDA-compliant
device.
rExpansion port Connects an optional port replicator.
tRJ-45 (network) jack Connects an optional network cable.
yS-Video jack Connects an optional S-Video device, such
as a television, VCR, camcorder, overhead
projector, or video capture card.

1–10 Maintenance and Service Guide
Product Description
The external components on the front and right side of
the HP Compaq Business Notebook nx9100 Series and
Compaq Presario R3000 notebook are shown below
and described in Table 1-2.
Front and Right-Side Components—HP Compaq Business
Notebook nx9100 Series and Compaq Presario R3000 Notebook

Product Description
Maintenance and Service Guide 1–11
Table 1-2
Front and Right-Side Components
HP Compaq Business Notebook nx9100 Series
and Compaq Presario R3000
Item Component Function
1Stereo speakers (2) Produce stereo sound.
2Power/standby LED On: Notebook is turned on.
Blinking: Notebook is in Standby.
Off: Notebook is off or in Hibernation.
3Display release latch Opens the notebook.
4Battery LED On: A battery pack is charging.
Blinking: Battery pack has reached a
low-battery condition.
Off: AC power is applied with battery pack
either fully charged or not installed, or no
AC power is applied.
5IDE (Integrated Drive
Electronics) LED; also
referred to as the hard
drive/optical drive
activity LED
On: The internal hard drive or the optical
drive is being accessed.
6Wireless button Turns optional internal wireless device(s)
on or off.
7Wireless LED On: At least one optional internal wireless
device is active.
Off: No wireless device is active.
8Volume buttons (2) Decrease and increase system volume.
■To decrease volume, use left button.
■To increase volume, use right button.
9Mute button Mutes system volume. An LED comes on
when the button is pushed in, and the sound
is muted.

1–12 Maintenance and Service Guide
Product Description
Front and Right-Side Components—HP Compaq Business
Notebook nx9100 Series and Compaq Presario R3000
(Continued)

Product Description
Maintenance and Service Guide 1–13
Table 1-2
Front and Right-Side Components
HP Compaq Business Notebook nx9100 Series and
Compaq Presario R3000
(Continued)
Item Component Function
-Audio-out
(headphone) jack
Connects an optional headphone, headset,
or power stereo speakers. Also connects the
audio function of an audio/video device, such
as a television or VCR.
qAudio-in
(microphone) jack
Connects an optional monaural microphone.
wUSB port Connects USB 1.1- and 2.0-compliant
devices to the notebook using a standard
USB cable.
e1394 connector
(select models)
Connects an optional IEEE 1394 device,
such as a camcorder.
rInfrared port
(select models)
Provides wireless communication between
the notebook and an optional IrDA-compliant
device.
tVents (2) Allow airflow to cool internal components.
ÄThis notebook is designed to run
demanding applications at full power.
As a result of increased power
consumption, it is normal for the
notebook to feel warm or hot when
used continuously. To avoid potential
discomfort or burns, do not block the
air vents or use the notebook on your
lap for extended periods. The
notebook complies with the
user-accessible surface temperature
limits defined by the International
Standard for Safety of Information
Technology Equipment (IEC-60950).

1–14 Maintenance and Service Guide
Product Description
The notebook rear and left-side components are shown below and
described in Table 1-3.
✎The notebook rear and left-side component locations are
identical for the HP Pavilion zv5000 and zx5000, the
HP Compaq Business Notebook nx9100 Series, and
Compaq Presario R3000 Series. Notebook appearance
varies by model.
Rear and Left-Side Components
ymodule port Connects an optional port replicator.
uRJ-45 (network) jack Connects an optional network cable.
iS-Video jack Connects an optional S-Video device, such
as a television, VCR, camcorder, overhead
projector, or video capture card.
Table 1-2
Front and Right-Side Components
HP Compaq Business Notebook nx9100 Series and
Compaq Presario R3000
(Continued)
Item Component Function