HP Pavilion 17 Manual

HP Pavilion 17 Notebook PC
HP Pavilion 15 Notebook PC
Maintenance and Service Guide

© Copyright 2015 Hewlett-Packard
Development Company, L.P.
AMD and AMD Radeon are trademarks of
Advanced Micro Devices, Inc. Intel, Core, and
Pentium are trademarks of Intel Corporation in
the U.S. and other countries. Microsoft and
Windows are U.S. registered trademarks of the
Microsoft group of companies.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 8 functionality. See
http://www.microsoft.com for details.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: September 2015
Document Part Number: 794638-002

Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits defined by the International Standard for Safety
of Information Technology Equipment (IEC 60950-1).
v

vi Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification ................................................................................................................. 6
Finding your hardware and software information ................................................................................................ 6
Locating hardware ............................................................................................................................... 6
Locating software ............................................................................................................................... 6
Right side ............................................................................................................................................................... 7
Left side ................................................................................................................................................................. 8
Display ................................................................................................................................................................... 9
Top ....................................................................................................................................................................... 10
TouchPad ........................................................................................................................................... 10
Lights ................................................................................................................................................. 11
Buttons and speakers ....................................................................................................................... 12
Keys ................................................................................................................................................... 13
Using the action keys ........................................................................................................................ 13
Bottom ................................................................................................................................................................. 15
Labels ................................................................................................................................................................... 16
3 Illustrated parts catalog .............................................................................................................................. 17
Computer major components ............................................................................................................................. 17
Display assembly subcomponents ..................................................................................................................... 30
Mass storage devices .......................................................................................................................................... 33
Miscellaneous parts ............................................................................................................................................. 34
4 Removal and replacement procedures preliminary requirements .................................................................... 36
Tools required ...................................................................................................................................................... 36
Service considerations ........................................................................................................................................ 36
Plastic parts ....................................................................................................................................... 36
Cables and connectors ...................................................................................................................... 37
Drive handling ................................................................................................................................... 37
Grounding guidelines ........................................................................................................................................... 38
Electrostatic discharge damage ....................................................................................................... 38
Packaging and transporting guidelines ......................................................................... 39
Workstation guidelines ................................................................................................... 39
Equipment guidelines ..................................................................................................... 40
vii

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 41
Component replacement procedures ................................................................................................................. 41
Battery ............................................................................................................................................... 42
Optical drive ...................................................................................................................................... 43
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 45
Component replacement procedures ................................................................................................................. 45
Base enclosure .................................................................................................................................. 46
Display panel ..................................................................................................................................... 53
WLAN module .................................................................................................................................... 62
TouchPad button board .................................................................................................................... 64
Battery Board (select models only) .................................................................................................. 65
Optical drive connector ..................................................................................................................... 66
USB board .......................................................................................................................................... 68
Hard drive .......................................................................................................................................... 69
System board .................................................................................................................................... 70
Solid State Drive ................................................................................................................................ 78
Speakers ............................................................................................................................................ 80
Memory modules .............................................................................................................................. 81
RTC battery ........................................................................................................................................ 82
Power connector ............................................................................................................................... 83
Fan ..................................................................................................................................................... 84
Heat sink ............................................................................................................................................ 85
Power button board .......................................................................................................................... 88
7 Using Setup Utility (BIOS) ............................................................................................................................. 89
Starting Setup Utility (BIOS) ................................................................................................................................ 89
Updating Setup Utility (BIOS) .............................................................................................................................. 89
Determining the BIOS version ........................................................................................................... 89
Downloading a BIOS update .............................................................................................................. 90
Synchronizing a tablet and keyboard (select products only) ............................................................................. 91
8 Using HP PC Hardware Diagnostics (UEFI) ...................................................................................................... 92
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 92
9 Ubuntu Linux – Using Setup Utility (BIOS) and System Diagnostics .................................................................. 94
Starting Setup Utility ........................................................................................................................................... 94
Using Setup Utility ............................................................................................................................................... 94
Changing the language of Setup Utility ............................................................................................ 94
Navigating and selecting in Setup Utility .......................................................................................... 94
viii

Displaying system information ......................................................................................................... 95
Restoring factory default settings in Setup Utility .......................................................................... 95
Exiting Setup Utility ........................................................................................................................... 95
Updating the BIOS ................................................................................................................................................ 96
Determining the BIOS version ........................................................................................................... 96
Downloading a BIOS update .............................................................................................................. 96
Using Advanced System Diagnostics .................................................................................................................. 97
10 Specifications ........................................................................................................................................... 98
Computer specifications ...................................................................................................................................... 98
Display Specifications (17.3) ............................................................................................................................... 99
Display Specifications (15.6-in) ........................................................................................................................ 100
Hard drive specifications ................................................................................................................................... 101
DVD±RW SuperMulti Double-Layer Combination Drive specifications ............................................................ 101
11 Backing up, restoring, and recovering ....................................................................................................... 103
Creating recovery media and backups .............................................................................................................. 103
Creating HP Recovery media (select products only) ...................................................................... 103
Using Windows tools ......................................................................................................................................... 104
Restore and recovery ........................................................................................................................................ 105
Recovering using HP Recovery Manager ........................................................................................ 105
What you need to know before you get started .......................................................... 105
Using the HP Recovery partition (select products only) .............................................. 106
Using HP Recovery media to recover ........................................................................... 106
Changing the computer boot order .............................................................................. 107
Removing the HP Recovery partition (select products only) ....................................... 108
12 Ubuntu Linux – Backing up, restoring, and recovering ................................................................................. 109
Performing a system recovery .......................................................................................................................... 109
Creating the restore DVDs .............................................................................................................. 109
Creating a restore image on a USB device ...................................................................................... 109
Performing recovery using the restore media ............................................................................... 110
Backing up your information ............................................................................................................................. 110
13 Power cord set requirements .................................................................................................................... 112
Requirements for all countries ......................................................................................................................... 112
Requirements for specific countries and regions ............................................................................................. 113
14 Recycling ................................................................................................................................................ 115
ix

Index ........................................................................................................................................................... 116
x

1 Product description
Category Description AMD Intel
Product Name HP Pavilion 17 Notebook PC
HP Pavilion 15 Notebook PC
√ √
Processors Processors are attached to the system board.
AMD™ ●AMD A10-7300 (1.9 GHz, up to 3.2 GHz, 2 MB L2), quad core 20 W, Max
DDR3L-1600
●AMD A10-5745M (2.1 GHz/2.9 GHz, 4 MB L2, 1333 MHz DDR3L), quad core,
25 W Max DDR3L-1333
●A10-4655M (2.0 GHz, up to 2.8 GHz, 4 MB L2), Quad 25 W, Max
DDR3L-1333
●AMD A8-6410 (2.0 GHz up to 2.4 GHz, 2 MB L2, 1600 MHz DDR3L), quad
core 15 W Max DDR3L-1600
●AMD A6-6310 (1.8 up to 2.4 GHz, 2 MB L2, 1600 MHz DDR3L), quad core,
15 W Max DDR3L-1600
●AMD A4-6210 (1.8 GHz, 2 MB L2), quad core 15 W, Max DDR3L-1600
●AMD E1-6010 (1.35 GHz, 1 MB L2), dual core 10 W, Max DDR3L-1333
●HP Hexa-Core (2.4 GHz/2.0 GHz, 2 MB L2, 1600 MHz DDR3L), quad core 15
W
√
Intel®●Intel Core i7-5500U (2.4 GHz, SC turbo up to 3.0 GHz), 1600 MHz/4 MB L3,
dual core 15 W
●Intel Core i5-5200U (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3,
dual core 15 W
●Intel Core i3-5010U (2.1 GHz), 1600 MHz/3 MB L3, Dual 15 W
●Intel Core i3-5005U (2.0 GHz), 1600 MHz/3 MB L3, dual core 15 W
●Intel Pentium N3540 (2.16 GHz, turbo up to 2.66 GHz), 1333 MHz/2 MB L2,
quad core 4.5 W
●Intel Celeron N2840 (2.16 GHz, turbo up to 2.58 GHz), 1333 MHz/2 MB L2,
dual core SDP 4.5 W for use on Pavilion 17 models only
√
Chipset ●AMD A76M FCH
●AMD A76 FCH Bridge to AMD A70M FCH
●AMD A70M FCH
●AMD Integrated SOC FCH
√
●Intel Wildcat Point-LP PCH √
Graphics Internal graphics:
Support HD Decode, DX11, and HDMI
Support PX7
●AMD Radeon™ R6 Graphics
√
1

Category Description AMD Intel
●AMD Radeon HD 8610G
●AMD Radeon HD 7620G
●AMD Radeon R5 Graphics
●AMD Radeon R4 Graphics
●AMD Radeon R3 Graphics
●Intel HD Graphics 5500
●Intel HD Graphics, for use with 4th Generation Intel Pentium processors
√
Panel 16:9 Ultra Wide Aspect Ratio
Touch solution with flush glass, multitouch enabled
No printing logo, no mic drill hole on mask
Support LVDS (co-layout with eDP1.3+PSR)
●17.3" HD+ WLED BrightView (1600x900) (wedge, 6.0mm) (for non-touch
SKU only)
●17.3" HD+ WLED Antiglare (1600x900) LED- SVA (wedge, 6.0mm) (for
touch SKU only)
●17.3" FHD WLED Antiglare (1920x1080) Wedge (6.0mm) WVA (for both
non-touch & touch SKU)
●15.6" HD WLED BrightView (1366x768) flat (3.6mm) SVA (for non-touch
SKU only)
●15.6" HD WLED Antiglare (1366x768) flat (3.8mm) SVA (for touch SKU
only)
●15.6" FHD WLED Antiglare (1920x1080) slim (3.2mm) SVA (for both non-
touch & touch SKU)
√ √
Memory Supports the following configurations:
Two SODIMM memory module slots (select models only)
DDR3L-1600 MHz dual channel support
DDR3L-1333 MHz dual channel support
Max. DDR3L-1600MHz Single Channel Support
●16384 MB (8192 MB + 8192 MB)
●12288 MB (8192 MB×1+ 4096 MB×1; not supported on computer models
with a 32-bit operating system)
●8192 MB (8192 MB×1 or 4096 MB×2; not supported on computer models
equipped with a 32-bit operating system)
●6144 MB (4096 MB×1 + 2048 MB×1; not supported on computer models
equipped with a 32-bit operating system)
●4096 MB (4096 MB×1 or 2048 MB×2)
√ √
Hard drive Supports 6.35 cm (2.5 in) hard drives in 9.5 mm (.37 in) and 7.0 mm (.28 in)
thicknesses (all hard drives use the same bracket)
Supports the following hard drives:
●2 TB, 5400 rpm, 9.5mm
√ √
2 Chapter 1 Product description

Category Description AMD Intel
1.5 TB, 5400 rpm 9.5 mm for HP Pavilion 15 Notebooks and AMD
computers only
●1 TB, 5400 rpm, 9.5 mm
●750 GB, 5400 rpm, 9.5 mm
●500 GB, 5400 rpm, 7.0 mm or 9.5 mm
●320 GB, 5400 rpm, 7.0 mm or 9.5 mm
Serial ATA
HP 3D DriveGuard
Supports the following hybrid drives:
●500 GB, 5400 rpm, + 8 GB NAND Hybrid HDD; 7 mm
●750 GB, 5400 rpm, + 8 GB NAND Hybrid HDD; 9.5 mm
●1 TB, 5400 rpm, + 8 GB NAND Hybrid HDD; 9.5 mm
√ √
Support M.2 SATA-3 (NGFF)
M.2 SATA configurations(TLC)
256 GB M2 SATA
Optical drive Fixed
Serial ATA
9.5 mm tray load
Zero power optical drive
Supports the following:
√ √
●DVD±RW Double-Layer SuperMulti Drive
●Blu-ray Disc R/RW with SuperMulti for AMD HP Pavilion 15 PC models only
Support M-disc
√ √
Audio and video Supports:
Dual speakers and subwoofer
HP TrueVision HD webcam (fixed, no tilt with activity LED; 1280×720 by 30
frames per second, USB 2.0, M-jpeg)
Two dual array, digital microphones with appropriate beam-forming, echo-
cancellation, noise-reduction software
√ √
HD Audio √
Supports Dragon Notes for AMD models only
Ethernet Integrated 10/100 NIC √ √
Wireless One half-size mini card/PCI Express (HMC/PCIe) slot
Compatible with Miracast-certified devices
Support for the following WLAN formats:
Integrated wireless options with single antenna (HMC/PCIe)
●Qualcomm Atheros AR9485 802.11 bgn 1x1 Wi-Fi adapter (with single
antenna)
√ √
3

Category Description AMD Intel
●Realtek RT8188 802.11bgn 1x1 Wi-Fi Adapter
●Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + Bluetooth 4.0 Combo Adapter
●Realtek RT8188EE 802.11 bgn 1x1 Wi-Fi adapter
●Realtek RT8723BE 802.11 bgn 1x1 Wi-Fi + BT4.0 combo adapter
●Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + Bluetooth 4.0 HMC combo
adapter
●QCA 9565 802.11bgn 1x1 Wi-Fi + Bluetooth 4.0 Combo Adapter
Integrated wireless options with dual antennas (HMC/PCIe)
●Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 combo
adapter (with dual antennas)
√ √
External media
cards
HP Multi-Format Memory Card Reader slot with push-push technology,
supporting the following digital card formats:
Supports memory cards such as Secure Digital SD/SDHC/SDXC
√ √
Internal Card
Expansion
One half-size mini-card slot for WLAN √ √
One M.2 socket for SSD (Optional) √
Ports ●AC Smart Pin adapter plug (4.5 mm barrel)
●Combination audio-out (stereo headphone)/audio-in (mono microphone)
●RJ-45 (Ethernet)
●USB 3.0 (2 ports), USB 2.0 (1 port)
√ √
●HDMI version 1.4 output supporting 1920 x 1080 @ 60 Hz Hot Plug /
Unplug and auto detect for correct output to wide-aspect versus standard
aspect video
√ √
Keyboard/
pointing devices
Full Size Textured island-style Keyboard with numeric key pad black
Full Size Backlit 3 coat paint island-style Keyboard with numeric key pad black
with red LED
Clickpad with image sensor
Multitouch gestures enabled
Supports Windows® 8 Modern Trackpad Gestures
√ √
Power
requirements
Supports the following AC adapters:
●45 W HP Smart AC adapter (nPFC, 3-wire, 4.5 mm, nslim)
√ √
●65 W HP Smart AC adapter (nPFC, 3-wire, 4.5 mm)
●65 W HP Smart AC adapter (nPFC, 3-wire, 4.5 mm, nslim
√ √
●90 W Smart AC adapter (PFC, 3-wire, 4.5 mm)
●90 W AC adapter (PFC, 3-wire, 4.5 mm)
√
Supports battery fast charge
Supports the following batteries (battery is user-removable)
●4 cell battery - 41 Whr (2.8 AH)
√ √
Security ●Security cable lock √ √
4 Chapter 1 Product description

Category Description AMD Intel
Operating
system
Preinstalled:
●Windows 10 Standard, 64 bit
●Windows 10 Professional, 64 bit
●FreeDOS 2.0, for Intel models only
●Ubuntu Linux (select models only)
√ √
Serviceability End-user replaceable parts:
●AC adapter
●Battery
●Optical drive
√ √
5

2 External component identification
Finding your hardware and software information
Locating hardware
To find out what hardware is installed on your computer:
▲Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To find out what software is installed on your computer:
▲Select the Start button, and then select All apps.
‒ or –
Right-click the Start button, and then select Programs and Features.
6 Chapter 2 External component identification

Right side
Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts off power to the display
and other unneeded components.
●Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Hard drive light ●Blinking white: The hard drive is being accessed.
●Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
(3) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
1. Type support in the taskbar search box, and then select
the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specifications tab, and then
select User Guides.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(4) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(5) Optical drive Depending on your computer model, reads an optical disc or
reads and writes to an optical disc.
(6) Optical drive eject button Releases the optical drive disc tray.
(7) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
Right side 7

Left side
Component Description
(1) Power connector Connects an AC adapter.
(2) AC adapter and battery light ●White: The AC adapter is connected and the battery is fully
charged.
●Amber: The AC adapter is connected and the battery is
charging.
●Off: The battery is not charging.
(3) RJ-45 (network) jack/status lights Connects a network cable.
●White: The network is connected.
●Amber: Activity is occurring on the network.
(4) Vents (2) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
(5) HDMI port Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio
component, or a high-speed High-Definition Multimedia
Interface (HDMI) device.
(6) USB 3.0 ports (2) Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(7) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is firmly seated.
To remove a card:
▲Press in on the card, and then remove it from the memory
card reader.
8 Chapter 2 External component identification

Display
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Internal microphones Record sound.
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video and captures photographs. Some products allow you
to video conference and chat online using streaming video.
To use a webcam (integrated camera):
▲Type camera in the taskbar search box, and then select
Camera.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specifications tab, and then select User Guides.
Display 9

Top
TouchPad
Component Description
(1) TouchPad zone Reads your finger gestures to move the pointer or activate
items on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
10 Chapter 2 External component identification