HP Spectre x360 Manual

Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

Legal information
© Copyright 2022 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Core, Iris, and vPro are trademarks of
Intel Corporation or its subsidiaries in the
U.S. and/or other countries. Microsoft and
Windows are either registered trademarks
or trademarks of Microsoft Corporation in
the United States and/or other countries.
SDHC, SDXC, and microSD are trademarks or
registered trademarks of SD-3C LLC. USB Type-
C and USB-C are registered trademarks of USB
Implementers Forum. Miracast and Wi-Fi are
registered trademarks of Wi-Fi Alliance.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
First Edition: April 2022
Document Part Number: N17102-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions
or versions of Windows. Systems may
require upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows is automatically updated, which
is always enabled. High-speed internet
and Microsoft account required. ISP fees
may apply and additional requirements
may apply over time for updates. See
http://www.windows.com. If your product
ships with Windows in S Mode: Windows in
S Mode works exclusively with apps from
the Microsoft Store within Windows. Certain
default settings, features, and apps cannot
be changed. Some accessories and apps
that are compatible with Windows may not
work (including some antivirus, PDF writers,
driver utilities, and accessibility apps), and
performance may vary, even if you switch out
of S Mode. If you switch to Windows, you
cannot switch back to S Mode. Learn more at
Windows.com/SmodeFAQ.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
Manuals.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a
full refund of the price of the computer, please
contact your seller.

Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices
described.
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by applicable safety standards.
iii

Table of contents
1Product description................................................................................................................................................................1
2Getting to know your computer.............................................................................................................................................5
Right side ...........................................................................................................................................................................5
Left side .............................................................................................................................................................................6
Display ...............................................................................................................................................................................7
Low blue light mode (select products only)..............................................................................................................7
Wake-on-touch (select products only)......................................................................................................................7
Keyboard area.................................................................................................................................................................... 9
Touchpad settings and components.........................................................................................................................9
Touchpad settings .............................................................................................................................................9
Adjusting touchpad settings .....................................................................................................................9
Turning on the touchpad ...........................................................................................................................9
Touchpad components ......................................................................................................................................9
Lights .......................................................................................................................................................................10
Button and ngerprint reader .................................................................................................................................11
Special keys .............................................................................................................................................................13
Rear .................................................................................................................................................................................14
Bottom ............................................................................................................................................................................14
Labels...............................................................................................................................................................................15
3Illustrated parts catalog ......................................................................................................................................................18
Computer major components..........................................................................................................................................18
Display assembly subcomponents..................................................................................................................................21
Miscellaneous parts.........................................................................................................................................................22
4Removal andreplacement procedures preliminary requirements.....................................................................................24
Tools required..................................................................................................................................................................24
Service considerations.....................................................................................................................................................24
Plastic parts .............................................................................................................................................................24
Cables and connectors.............................................................................................................................................24
Drive handling..........................................................................................................................................................24
Electrostatic discharge information................................................................................................................................25
Generating static electricity ....................................................................................................................................25
Preventing electrostatic damage to equipment.....................................................................................................26
Personal grounding methods and equipment ........................................................................................................26
Grounding the work area.........................................................................................................................................27
Recommended materials and equipment...............................................................................................................27
Cleaning your computer ..................................................................................................................................................28
Enabling HP Easy Clean (select products only) .......................................................................................................28
iv

Removing dirt and debris from your computer.......................................................................................................28
Cleaning your computer with a disinfectant ...........................................................................................................29
Caring for wood veneer (select products only) .......................................................................................................30
Packaging and transporting guidelines ..........................................................................................................................30
Accessing support information .......................................................................................................................................30
5Removal and replacement procedures for authorized service provider parts...................................................................33
Component replacement procedures..............................................................................................................................33
Preparation for disassembly ...................................................................................................................................33
Bottom cover ...........................................................................................................................................................33
Battery .....................................................................................................................................................................34
Solid-state drive ......................................................................................................................................................36
WLAN module ..........................................................................................................................................................37
Speakers ..................................................................................................................................................................39
Headphone board ....................................................................................................................................................40
Fan and heat sink assembly ....................................................................................................................................41
System board...........................................................................................................................................................42
Touchpad .................................................................................................................................................................45
IR sensor board........................................................................................................................................................46
Keyboard..................................................................................................................................................................47
Fingerprint reader....................................................................................................................................................50
Display assembly.....................................................................................................................................................51
Top cover..................................................................................................................................................................59
6Using Setup Utility (BIOS) ....................................................................................................................................................60
Starting Setup Utility (BIOS) ............................................................................................................................................60
Updating Setup Utility (BIOS) ..........................................................................................................................................60
Determining the BIOS version .................................................................................................................................60
Preparing for a BIOS update ....................................................................................................................................61
Downloading a BIOS update............................................................................................................................61
Installing a BIOS update ..................................................................................................................................61
7Backing up, restoring, and recovering .................................................................................................................................63
Backing up information and creating recovery media....................................................................................................63
Using Windows tools for backing up .......................................................................................................................63
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)............................63
Restoring and recovering your system ...........................................................................................................................63
Creating a system restore .......................................................................................................................................64
Restoring and recovery methods ............................................................................................................................64
Recovering using HP Recovery media .....................................................................................................................64
Changing the computer boot order.........................................................................................................................65
Using HP Sure Recover (select products only) ........................................................................................................65
8Using HP PC Hardware Diagnostics .....................................................................................................................................66
Using HP PC Hardware Diagnostics Windows (select products only) .............................................................................66
Using an HP PC Hardware Diagnostics Windows hardware failure ID code............................................................66
Accessing HP PC Hardware Diagnostics Windows...................................................................................................66
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant ..............................................66
v

Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)....................67
Downloading HP PC Hardware Diagnostics Windows .............................................................................................67
Downloading the latest HP PC Hardware Diagnostics Windows version from HP .........................................67
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store......................................67
Downloading HP Hardware Diagnostics Windows by product name or number (select products only) .......67
Installing HP PC Hardware Diagnostics Windows ...................................................................................................68
Using HP PC Hardware Diagnostics UEFI .........................................................................................................................68
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code ...................................................................68
Starting HP PC Hardware Diagnostics UEFI.............................................................................................................68
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive ....................................................................69
Downloading the latest HP PC Hardware Diagnostics UEFI version ...............................................................69
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)..........69
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only).........................................................70
Downloading Remote HP PC Hardware Diagnostics UEFI.......................................................................................70
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version .................................................70
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ................................70
Customizing Remote HP PC Hardware Diagnostics UEFI settings..........................................................................70
9Specications.......................................................................................................................................................................72
Computer specications ..................................................................................................................................................72
Display specications ......................................................................................................................................................72
Solid-state drive specications.......................................................................................................................................73
10Power cord set requirements ............................................................................................................................................74
Requirements for all countries........................................................................................................................................74
Requirements for specic countries and regions ...........................................................................................................74
11Recycling............................................................................................................................................................................76
Index ........................................................................................................................................................................................77
vi

Product description1
This table provides detailed product information.
Table 1-1 Product components and their descriptions
Category Description
Product Name HP Spectre x360 13.5 inch 2-in-1 Laptop PC
Model number: 14-ef0xxx
CTO model: 14t-ef000
Processor Intel® Core™ i7-1255U 1.7 GHz (max turbo frequency 4.7 GHz) processor (10 cores, 12 MB Intel Smart Cache)
Intel Core i5-1235U 1.3 GHz (max turbo frequency 4.4 GHz) processor (10 cores, 12 MB Intel Smart Cache)
Graphics controller Intel Iris® Xe
Display 34.3 cm (13.5 in), liquid crystal display (LCD), white light-emitting diode (WLED), ultrawide viewing angle
(UWVA)
Wide ultra extended graphics array (WUXGA+) (1920 × 1280), BrightView, sRGB 100%, eDP 1.4 + panel
self-refresh (PSR) 2, low power, 400 nits
WUXGA+, 100% sRGB, eDP 1.3 + PSR, antiglare, 1000 nits, privacy screen
3k2k (3000 × 2000), 100% DCI-P3, eDP 1.4 + PSR2, Active Matrix Organic Light Emitting Diodes (AMOLED),
BrightView, low blue light, 400 nits, supports Intel OLED Power Saving Technology (OPST)
Memory Onboard (not accessible) memory supporting up to 32 GB of RAM
LDDR4X-4266
Supports the following congurations:
●32 GB
●16 GB
●8 GB
Primary storage M.2 solid-state drive (PCIe-4 × 4, 2280, non-volatile memory express (NVMe), three-layer cell (TLC)
2 TB
1 TB
512 GB
Audio Bang and Olufsen
Quad speakers
Supports Far Field Cortana
Supports Alexa
Supports speaker swap
Supports HP Audio Boost 2.0
Supports XiaoWei
Product description 1

Table 1-1 Product components and their descriptions (continued)
Category Description
Video HP True Vision 5 MP camera with shutter door - indicator LED, 1x infrared (IR) LED, MIPI, 5 MP BSI sensor, f2.0
Supports Windows Hello
5 MP by 30 frames per second (fps)
Dual-array, digital microphone with appropriate software - beam forming, echo cancellation, noise
suppression
Wireless Wireless Local Area Network (WLAN) (select products only)
●Intel AX211 Wi-Fi® 6E Bluetooth® 5.2 WLAN
●Intel AX411 Wi-Fi 6E Bluetooth 5.2 WLAN
Support for Miracast®
Supports BT Audio Ooad
WiFi SAR enabled in BIOS
Connected Standby supports Modern Standby
Ports Audio-out (headphone)/audio-in (microphone) combo jack
USB 3.2 Gen 2 Type-A port; supports HP Sleep & Charge
USB4 Type-C® Gen3 Thunderbolt 4 ×2 connector, supports:
●Thunderbolt 4
●USB4, USB3.2 Gen2
●Display Port 1.4
–(2× 4K output [4096 × 2304 @ 60 Hz 36 bits per pixel (bpp)] via USB-C adapter)
–(2× 5K output [5120 × 3200 @ 60 Hz 24 bpp] via USB-C adapter)
●Power Delivery 3.0
●Data transfer
●HDMI 2.0 output up to 3840 × 2160 @ 60 Hz with HDCP2.2 via adapter
●HP Sleep & Charge
Media card reader HP MultiFormat microSD MCR
Supports MicroSD™/SDHC™/SDXC™
Push-push insertion/removal
Sensors Accelerometer + Gyroscope + eCompass
Accelerometer ×2 (one for panel rotation, one for panel key detection)
AI chip
Ambient light sensor
Color temperature sensor
IR thermal sensor
2 Chapter 1Product description

Table 1-1 Product components and their descriptions (continued)
Category Description
Keyboard/pointing
devices
Keyboard
Island style, backlit keyboard with clickpad and image sensor
Island style, backlit keyboard with clickpad and image sensor, privacy
Clickpad with image sensor
Microsoft® Precision Touchpad Default Gestures Support
Firmware version default is Microsoft PTP requirement
Multitouch gestures enabled
Precision touchpad supported
Taps enabled as default
Power requirements Battery
4 cell, 66 Whr
Long life
Fast charge
HP Smart AC adapter (non-power correction factor [nPFC], straight, 1.8 m [6 ft] USB Type-C)
65 W
Power cord
C5, right angle, 1.0 m (3.3 ft)
Security Microphone mute
Fingerprint reader (select products only)
Camera privacy cover
Privacy screen
Trusted Platform Module (TPM) 2.0
Product description 3

Table 1-1 Product components and their descriptions (continued)
Category Description
Operating system Windows® 11 Home 64
Windows 11 Home 64 Advanced
Windows 11 Home 64 Advanced Single Language
Windows 11 Home 64 Chinese Market CPPP
Windows 11 Home 64 High-End Chinese Market CPPP
Windows 11 Home 64 Plus
Windows 11 Home 64 Plus Single Language
Windows 11 Home 64 Plus Single Language Africa Market PPP
Windows 11 Home 64 Plus Single Language APAC EM PPP
Windows 11 Home 64 Plus Single Language India Market PPP
Windows 11 Home 64 Plus Single Language Indonesia Market PPP
Windows 11 Home Single Language
Windows 11 Home 64 Single Language Africa Market PPP
Windows 11 Home 64 Single Language APAC EM PPP
Windows 11 Home 64 Single Language India Market PPP
Windows 11 Home 64 Single Language Indonesia Market PPP
Windows 11 Pro 64
Serviceability AC adapter
4 Chapter 1Product description

Getting to know your computer2
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right side
Identify the components on the right side of the computer.
Table 2-1 Right-side components and their descriptions
Component Description
(1) microSD™ memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
■Press in on the card, and then remove it from
the memory card reader.
Getting to know your computer 5

Table 2-1 Right-side components and their descriptions (continued)
Component Description
(2) USB Type-C® power connector and
Thunderbolt™ ports with HP Sleep and Charge
and DisplayPort™ output (2)
Connect an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
– and –
Connect USB devices, provide high-speed data transfer, and
charge small devices (such as a smartphone), even when the
computer is o.
NOTE: Use a standard USB Type-C charging cable or cable
adapter (purchased separately) when charging a small external
device.
– and –
Connect a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Your computer might also support a Thunderbolt
docking station.
(3) AC adapter and battery light ●White: The AC adapter is connected and the battery is fully
charged.
●Blinking amber: The AC adapter is disconnected and the
battery has reached a low battery level.
●Amber: The AC adapter is connected and the battery is
charging.
●O: The battery is not charging.
Left side
Identify the components on the left side of the computer.
6 Chapter 2Getting to know your computer

Table 2-2 Left-side components and their descriptions
Component Description
(1) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects
an optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.
To access this guide:
■Select the Search icon in the taskbar, type
HP Documentation in the search box,
and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(2) USB SuperSpeed 10 Gbps port with HP Sleep
and Charge
Connects a USB device, provides high-speed data transfer, and
charges small devices (such as a smartphone), even when the
computer is o.
NOTE: Use a standard USB Type-A charging cable or cable
adapter (purchased separately) when charging a small external
device.
Display
The computer display can include essential components such as speakers, antennas, cameras, and
microphones.
Low blue light mode (select products only)
Your computer display is shipped from the factory in low blue light mode for improved eye comfort and safety.
Also, blue light mode automatically adjusts blue light emissions when you are using the computer at night or
for reading.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort
Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is
available on the web at http://www.hp.com/ergo.
Wake-on-touch (select products only)
Use the wake-on-touch feature to bring the computer out of the Sleep state quickly.
To wake your computer, double-tap the touchscreen.
NOTE: This feature is available in stand, tent, and tablet modes, but not in clamshell mode.
NOTE: This feature is not available when the computer is in Hibernation.
Display 7

Table 2-3 Display components and their descriptions
Component Description
(1) Ambient light and color sensor (select products
only)
Adjust the brightness of the display, depending on the ambient light,
and manages and controls the color temperature. Color temperature
enables you to measure and adjust the warmth or coolness of the
light source.
NOTE: Do not cover the sensor. The display brightness adjusts if the
sensor notices light change.
(2) Internal microphones (2) Record sound.
(3) Camera lights On: One or more cameras are in use.
(4) Camera Allows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
(5) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(6) WWAN antennas* (select products only) Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
8 Chapter 2Getting to know your computer

Table 2-3 Display components and their descriptions (continued)
Component Description
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
■Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP
Documentation.
Keyboard area
Keyboards can vary by language.
NOTE: The keyboard area, including the function keys and (select products only) power button, is disabled
in stand, tent, and tablet modes. To enable the keyboard, including the power button, change to the
clamshell mode.
Touchpad settings and components
Learn the touchpad settings and components.
Touchpad settings
Learn how to adjust touchpad settings.
Adjusting touchpad settings
Use these steps to adjust touchpad settings and gestures.
1. Select the Search icon in the taskbar, type touchpad settings in the search box, and then press
enter.
2. Choose a setting.
Turning on the touchpad
Follow these steps to turn on the touchpad.
1. Select the Search icon in the taskbar, type touchpad settings in the search box, and then press
enter.
2. Using an external mouse, click the touchpad button.
If you are not using an external mouse, press the Tab key repeatedly until the pointer rests on the
touchpad button. Then press the spacebar to select the button.
Touchpad components
Identify the touchpad components.
Keyboard area 9

Table 2-4 Touchpad components and their descriptions
Component Description
(1) Touchpad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left touchpad button Functions like the left button on an external mouse.
(3) Right touchpad button Functions like the right button on an external mouse.
Lights
Identify the lights on the computer.
10 Chapter 2Getting to know your computer

Table 2-5 Lights and their descriptions
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light ●On: Computer sound is o.
●O: Computer sound is on.
(3) Microphone mute light ●On: Microphone is o.
●O: Microphone is on.
(4) Camera privacy light ●On. The camera is o.
●O. The camera is on.
(5) Power light ●On: The computer is on.
●Blinking (select products only): The computer is in the
Sleep state, a power-saving state. The computer shuts o
power to the display and other unnecessary components.
●O: Depending on your computer model, the computer is
o, in Hibernation, or in Sleep. Hibernation is the power-
saving state that uses the least amount of power.
Button and ngerprint reader
Identify the computer button and ngerprint reader.
Button and ngerprint reader 11

Table 2-6 Button and ngerprint reader and their descriptions
Component Description
(1) Power button ●When the computer is o, press the button briey to turn
on the computer.
●When the computer is on, press the button briey to
initiate Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 10 seconds to turn o the computer.
To learn more about your power and sleep settings:
■Right-click the Power icon , and then
select Power and sleep settings.
12 Chapter 2Getting to know your computer

Table 2-6 Button and ngerprint reader and their descriptions (continued)
Component Description
(2) Fingerprint reader Allows a ngerprint logon to Windows, instead of a password
logon.
■Touch your nger to the ngerprint reader.
IMPORTANT: To prevent ngerprint logon
issues, make sure when you register your
ngerprint that all sides of your nger are
registered by the ngerprint reader.
Special keys
Identify the special keys.
Table 2-7 Special keys and their descriptions
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes specic functions when pressed in combination with
another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions as dened by the icon
symbols on f1 through f12 function keys.
(5) Camera privacy key Turns the camera o and on.
Special keys 13

Table 2-7 Special keys and their descriptions (continued)
Component Description
(6) Power button ●When the computer is o, press the button briey to turn
on the computer.
●When the computer is on, press the button briey to
initiate Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 10 seconds to turn o the computer.
To learn more about your power and sleep settings:
■Right-click the Power icon , and then
select Power and sleep settings.
Rear
Identify the rear component.
Table 2-8 Rear component and its description
Component Description
Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal fan to
cycle on and o during routine operation.
Bottom
Identify the bottom components.
NOTE: Your computer might look slightly dierent from the following illustration.
14 Chapter 2Getting to know your computer
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