Hughes HX260 User manual

1038056-0001
Revision A
April 10, 2009
HX System
Satellite Router !
Installation Guide
Model: HX260

Copyright © 2009 Hughes Network Systems, LLC
All rights reserved. This publication and its contents are proprietary to Hughes Network Systems,
LLC. No part of this publication may be reproduced in any form or by any means without the written
permission of Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown, Maryland
20876.
Hughes Network Systems, LLC has made every effort to ensure the correctness and completeness
of the material in this document. Hughes Network Systems, LLC shall not be liable for errors
contained herein. The information in this document is subject to change without notice. Hughes
Network Systems, LLC makes no warranty of any kind with regard to this material, including, but not
limited to, the implied warranties of merchantability and fitness for a particular purpose.
Trademarks
Hughes, Hughes Network Systems, and HughesNet are trademarks of Hughes Network Systems,
LLC. All other trademarks are the property of their respective owners.
Revision record
Revision Date of issue Scope
A April 10, 2009 Initial release.

• Understanding safety alert messages !
1038056-0001 Revision A iii
Understanding safety alert messages
Safety alert messages call attention to potential safety hazards
and tell you how to avoid them. These messages are identified by
the signal words DANGER, WARNING, CAUTION, or
NOTICE, as illustrated below. To avoid possible property
damage, personal injury, or in some cases possible death, read
and comply with all safety alert messages.
Messages concerning
personal injury
The signal words DANGER, WARNING, and CAUTION
indicate hazards that could result in personal injury or in some
cases death, as explained below. Each of these signal words
indicates the severity of the potential hazard.
Messages concerning
property damage
A NOTICE concerns property damage only.
DANGER
DANGER indicates a potentially hazardous situation which, if not
avoided, will result in death or serious injury.
WARNING
WARNING indicates a potentially hazardous situation which, if
not avoided, could result in death or serious injury.
CAUTION
CAUTION indicates a potentially hazardous situation which, if
not avoided, could result in minor or moderate injury.
NOTICE
NOTICE is used for advisory messages concerning possible
property damage, product damage or malfunction, data loss, or
other unwanted results—but not personal injury.

• Understanding safety alert messages !
iv 1038056-0001 Revision A
Safety symbols The generic safety alert symbol !
calls attention to a potential personal injury hazard. It appears
next to the DANGER, WARNING, and CAUTION signal words
as part of the signal word label. Other symbols may appear next
to DANGER, WARNING, or CAUTION to indicate a specific
type of hazard (for example, fire or electric shock). If other
hazard symbols are used in this document, they are identified in
this section.
Additional symbols This document uses the following hazard symbols:
Indicates a safety message that concerns a potential
electric shock hazard.
Indicates a safety message that concerns a potential
fire hazard.

• Contents !
1038056-0001 Revision A v
Contents
Understanding safety alert messages . . . . . . . . . . . . . . . iii
Messages concerning personal injury. . . . . . . . . . . . . . . . . . . . . iii
Messages concerning property damage . . . . . . . . . . . . . . . . . . . iii
Safety symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
Additional symbols. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
Chapter 1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Scope and audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
HX260 overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
HX260 features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Multi-star mesh functionality . . . . . . . . . . . . . . . . . . . . . . . . . .3
DVB-S2 compliant outroute rates and ratios . . . . . . . . . . . . . .3
Transmission types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
LNBs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Signal and data interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Mechanical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
HX260 specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Saturated transmitter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Linear transmitter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Receiver specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Installation and commissioning . . . . . . . . . . . . . . . . . . . . . . . . . .9
Contact information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Chapter 2
Assembling and connecting HX260 hardware . . . . . . .11
Preparing for the installation . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Items required for installation . . . . . . . . . . . . . . . . . . . . . . . .12
Confirming installer laptop and site requirements . . . . . . . . .12
Installer laptop requirements . . . . . . . . . . . . . . . . . . . . . . .12
Remote site requirements . . . . . . . . . . . . . . . . . . . . . . . . . .13
Conducting the site survey . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Connecting the receive and transmit cables . . . . . . . . . . . . . . . .14
Connecting the Ethernet and power cables . . . . . . . . . . . . . . . .15
Serial port interface connections . . . . . . . . . . . . . . . . . . . . . . . .16
Powering up and observing the LEDs . . . . . . . . . . . . . . . . . . . .18

• Contents !
vi 1038056-0001 Revision A
Chapter 3
Commissioning the HX260 satellite router . . . . . . . . . .19
Manual commissioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Manual Commissioning Interface . . . . . . . . . . . . . . . . . . . . .20
Satellite Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
VSAT Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
LAN Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Management Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . .26
Radio Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Selecting LNBs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Selecting transmit radio - saturated . . . . . . . . . . . . . . . .27
Other saturated radio options . . . . . . . . . . . . . . . . . . . . .28
Selecting transmit radio - linear . . . . . . . . . . . . . . . . . . .29
Other linear radio options . . . . . . . . . . . . . . . . . . . . . . . .30
Radio strings for unsupported radios . . . . . . . . . . . . . . .31
Gateway override for allowed inroute symbol rates. . . .31
Error checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Antenna pointing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Satellite-based commissioning . . . . . . . . . . . . . . . . . . . . . . . . . .34
Uploading the SBC configuration file to the HX260 . . . . . . .34
Commissioning the HX260 . . . . . . . . . . . . . . . . . . . . . . . . . .35
Chapter 4
Completing the installation . . . . . . . . . . . . . . . . . . . . . . .49
Confirming that all files are current . . . . . . . . . . . . . . . . . . . . . .49
Verifying mesh receive capability . . . . . . . . . . . . . . . . . . . . . . .49
Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
HX260 Boot Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
MRM Down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
MRM Up (Demod not Locked) . . . . . . . . . . . . . . . . . . . . . . .52
MRM Up (Demod Locked) . . . . . . . . . . . . . . . . . . . . . . . . . .52
MRM Receiving Burst Verification . . . . . . . . . . . . . . . . . . . .53
Connecting the HX260 satellite router to a computer . . . . . . . .55
Unable to access enterprise resources . . . . . . . . . . . . . . . . . .55
Printing the System Information page . . . . . . . . . . . . . . . . . . . .56
Creating a shortcut to the System Control Center . . . . . . . . . . .57
Chapter 5
The System Control Center . . . . . . . . . . . . . . . . . . . . . .59
Accessing the System Control Center . . . . . . . . . . . . . . . . . . . .59
System Control Center Home page . . . . . . . . . . . . . . . . . . . . . .61
System indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

• Contents !
1038056-0001 Revision A vii
Diagnostic Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
System Status page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Reception Information page . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Receive status messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Transmission Information page . . . . . . . . . . . . . . . . . . . . . . . . .68
Transmit status messages . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
System Information page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Mesh Info page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Connectivity Test page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Help page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Advanced pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Chapter 6
MRM System Control Center. . . . . . . . . . . . . . . . . . . . .81
Accessing the MRM System Control Center . . . . . . . . . . . . . . .81
MRM System Control Center Advanced Menu page . . . . . . . .82
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Health Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Clear Stats. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Volatile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Channel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Kernel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Acquisition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
Frequency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
AGC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Acquisition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
Channel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
Debug/Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
Kernel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
Diagnosis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
TD Dump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
TD Debug . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98

• Contents !
viii 1038056-0001 Revision A
Chapter 7
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
HX260 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
LED appearances during normal operation . . . . . . . . . . . . .100
Connectivity problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104
Cannot access the System Control Center . . . . . . . . . . . . . . . .104
Computer is connected directly to the satellite router . . . . .104
Satellite router is connected to an Ethernet device. . . . . . . .105
Cannot access network resources . . . . . . . . . . . . . . . . . . . . . . .105
Accessing the System Control Center . . . . . . . . . . . . . . . . .106
Accessing the MRM System Control Center . . . . . . . . . . . .106
Confirming that the satellite router is commissioned. . . . . .106
Checking the receive signal . . . . . . . . . . . . . . . . . . . . . . . . .106
Weather and signal strength . . . . . . . . . . . . . . . . . . . . . . .106
Checking the transmit signal . . . . . . . . . . . . . . . . . . . . . . . .107
Checking that TCP Acceleration is operational . . . . . . . . . .107
Checking that Web Acceleration is operational . . . . . . . . . .107
Checking system gateway connectivity . . . . . . . . . . . . . . . .108
Checking enterprise network connectivity . . . . . . . . . . . . . .109
Checking DNS settings. . . . . . . . . . . . . . . . . . . . . . . . . . .110
Checking for viruses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
Spreading enabled or disabled . . . . . . . . . . . . . . . . . . . . . . . . .111
No browsing issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
Hot cable connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
Slow transmission speed or intermittent operation . . . . . . . . .115
Appendix A
Verification of PC connectivity. . . . . . . . . . . . . . . . . . .117
Configure site computer to support DHCP . . . . . . . . . . . . . . .117
Windows XP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
Windows 98SE and Me . . . . . . . . . . . . . . . . . . . . . . . . . . . .123
Obtaining an IP address from the HX260 satellite router . . . .125
Appendix B
Updating the satellite router software . . . . . . . . . . . . .129
Saving the utility on the installer laptop. . . . . . . . . . . . . . . . . .129
Configuring the DHCP properties on the installer laptop . . . .130
Updating the fallback.bin file . . . . . . . . . . . . . . . . . . . . . . . . . .130
Troubleshooting the update . . . . . . . . . . . . . . . . . . . . . . . . . . .132
Appendix C
Disabling a Web browser proxy connection . . . . . . . .133
Internet Explorer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133

• Contents !
1038056-0001 Revision A ix
Firefox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134
Appendix D
Conforming with standards and directives . . . . . . . . .137
TIA IPoS standard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137
Certifications and cautions . . . . . . . . . . . . . . . . . . . . . . . . . . . .137
Safety-operating conditions for Canada . . . . . . . . . . . . . . . .138
Repairs in Canada. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138
Safety, emission, and immunity standards . . . . . . . . . . . . . .138
Canada Class B warning. . . . . . . . . . . . . . . . . . . . . . . . . .139
FCC part 15 notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139
R&TTE notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140
Material compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140
RoHS compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140
RoHS compliance with exemptions . . . . . . . . . . . . . . . . . . .141
Acronyms and abbreviations . . . . . . . . . . . . . . . . . . . .143
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145

• Contents !
x1038056-0001 Revision A