hykolity WPG-570SQIN-OZK User manual

OWNER’S
MANNUAL
A MAJOR CAUSE OF FIRES IS FAILURE TO MAINTAIN REQUIRED CLEARANCES
(AIR SPACES) TO COMBUSTIBLE MATERIALS. IT IS OF UTMOST IMPORTANCE
THAT THIS PRODUCT BE INSTALLED ONLY IN ACCORDANCE WITH THESE
INSTRUCTIONS.
SAVE THIS MANUAL FOR FUTURE REFERENCE
SKU:WPG-570SQIN-OZK

IMPORTANT SAFTEY INFORMATION
Please read and understand this entire manual before installing and using this pellet-burning appliance.
This will ensure you receive the most enjoyable and trouble-free operation of your new wood pellet grill. We
also advise you retain this manual for future reference.
Failure to follow these instructions could result in property damage, bodily injury, or even death. Contact
local building or fire officials about restrictions and installation inspection requirements in your area.
CARBON MONOXIDE ! (the silent killer)
As with all grills and cooking appliances, anytime you burn a material (whether it be wood, gas, or charcoal),
organic gases are formed during the cooking process. One gas that can be particularly harmful in
concentrated quantities is carbon monoxide. Follow these guidelines to prevent this colorless, odorless gas
from poisoning you, your family, or others:
DO NOT use this appliance indoors or in an
enclosed, unventilated area. In an outdoor,
open-air environment, carbon monoxide should
naturally dissipate and not harm you.
Know the symptoms of carbon monoxide
poisoning: headache, dizziness, weakness,
nausea, vomiting, sleepiness, and confusion.
See a doctor if you or others develop cold- or
flu-like symptoms while cooking or in the vicinity
of this appliance. Carbon monoxide poisoning,
which can easily be mistaken for a cold or flu, is
often detected too late.
Alcohol consumption and drug use increase the
effects of carbon monoxide poisoning.
Carbon monoxide is especially toxic to mother
and child during pregnancy, infants, the elderly,
smokers, and people with blood or circulatory
system problems, such as anemia or heart
disease.
WARNINGS !
Assemble and operate this grill ONLY per the
assemble instructions in the Owner’s Manual.
Plug into an appropriate 3-prong outlet. An
electrical supply with GFCI protection is
required.
To protect against shock hazard,unplug the
power cord when not in use. DO NOT use your
grill in the rain or around any water source. And
keep electrical supply cords away from heated
surfaces.
Only use the grill outside on a noncombustible
floor and away from combustible materials. Keep
the grill at least 12 inches away from
combustibles aside and at least 40 inches away
from the combustibles overhead.
DO NOT use gasoline, gasoline-type lantern fuel,
kerosene, charcoal lighter fluid, or flammable
liquids to start or “freshen up” a fire in this
appliance. Keep all such liquids well away from
this appliance when in use.
DO NOT use heating fuel pellets in the grill, due
to potential hazardous contaminants and
additives that may be present.
DO NOT leave the grill unattended when young
children are present. DO NOT move or attempt
to transport the grill before it cool thoroughly. So
as to avoid burns, both during operation and
afterwards, while the grill is still hot.
Always store wood pellets in a dry location, away
from heat-producing appliances and other fuel
containers.
1

PARTS & SPECS
PART# QTY DESCRIPTION
11 SmokeShelf
21PorcelainCoatedGrate
3 1 Slide Heat Baffle
4 1 Grease Drain Pan
51 SmokeVentBaffle
6 1 Grill Barrel & Hopper Assembly
7 1 Chimney Seal gasket
8 1 Chimney Assembly
9 1 Side Table
10 1 Grill Lid Handle
11 1 Grease Bucket
12 1 Front Leg
13 1 Front Leg
14 1 Rear Leg
15 1 Rear Leg
16 1Meat Probe
17 2 Axle Rod
18 2 Wheel
19 1 Bottom Shelf
A 8 Screw 5/16-18*2"
B16 Washerφ16*φ6.5*1..2
C8 SpringWasher
D 8 Nut 5/16-18
E 16 Screw 1/4-20*1/2"
F2 Nut1/4-20
G2 RPin
H 3 Tapping Screw #8-32*5/16
J1 HexKey
K2Wrench
L 1 Screw Driver
2
10
12
13
18
17 19
14
15
11
9
4
3
8
7
1
65
16
2
B
C
D
E
F
G
H
A
J K L

REPLACEMENT PARTS
PART# DESCRIPTION
1a Hopper Lid
2a Hopper Safety Screen
3a Hopper Box Housing
4a Control Board
5a Power Cord Buckle
6a Power Cord
7a Hopper Access Panel
8a Pellet out Cover
9a Auger Motor
10a Auger Tube Bushing
11a Auger
12aGland Bush
13a Hot Rod
14a Fire-Pot
15a Draft Inducer Fan
16aBurnerBox
17a Hopper Housing Gasket
ELECTRICAL WIRE DIAGRAM
The Digital Control Board system is an intricate and valuable piece of technology. For protection from
power surges and electrical shorts, consult the wire diagram below to ensure your power source is
sufficient for the operation of the unit.
ELECTRIC REQUIREMENTS
110-120V, 2.1AMP, 60HZ, 250W,
3-PRONG GROUNDED PLUG
3
1a
2a
3a
4a
5a
6a
7a
15a 16a
17a
11a
14a
13a12a
10a
9a
8a

ASSEMBLY INSTRUCTIONS
IMPORTANT: It is advised to read each step entirely before starting assembly on instructions. Do not
tighten screws completely until all screws for that step have been installed. Hardware combination
involving a locking washer and washer should be installed with the spring washer closest to the nut.
STEP 1. MOUNTING THE WHEELS TO THE LEGS
Attach the Wheel(18) to the Front Leg(12,13) by inserting the wheel axle rod(17) through the wheel, then
the leg hole, and finally secure with the R pin(G) as Figure 1.
Parts Required:
STEP 2. MOUNTING THE LEGS AND BOTTOM SHELF TO THE GRILL BARREL.
NOTE: To avoid scratching during assembly, lay the grill upside down on a non-abrasive surface。
Install the Front Leg(13) and Rear Leg(14,15) onto the Grill Barrel(6) with Screw(A), Washer(B), Spring
Washer(C) and Nut(D) as Figure 2-1.
Attach the Bottom Shelf(7) onto the legs(4,9,10) with Screw (E) in the hardware kit as Figure 2-2 , but
do not tighten the screw.
Mount the Front Leg(3) onto the Grill Barrel(1) with Screw(A), Washer(B), Spring Washer(C) and Nut(D).
And fix the Bottom Shelf(7) onto the Front Leg(3) with Screw (E), as Figure 2-3
Set your Grill upright to level and then tighten all Screws.
Parts Required:
Part# Description QTY Part# Description QTY
G R Pin 2 17Axle Rod 2
12 Front Leg 1 18Wheel 2
13 Front Leg 1
Part# Description QTY Part# Description QTY
6GrillBarrel 1 A Screw5/16-18*2" 8
12 Front Leg 1 B Washer φ16*φ6.5*1..2 8
13 Front Leg 1 C Spring Washer 8
14 Rear Leg 1 D Nut 5/16-18 8
15 Rear Leg 1 E Screw 1/4-20*1/2" 8
19 Bottom Shelf 1
4
12
13
18
17
18
17
Gx2
Fig. 2-1 Fig.2-2 Fig.2-3
13
14
Dx6
Bx6
Ax6
Cx6
15
19
Ex6
Ex2
12
Ax2
Bx2
Cx2
Dx2

ASSEMBLY INSTRUCTIONS (cont.)
STEP 3. ATTACHING THE DOOR HANDLE.
Attach the Grill Lid Handle(10) onto the Lid with Screws(E)
and the Washers(B)asFigure3.
Note: Do not over tighten the Screws (E) .
Parts Required:
STEP 4. MOUNTING THE SMOKE VENT BAFFLE.
Attach the Smoke Vent Baffle (5) on to the Grill Barrel with
Screw(H) as Figure Figure 4.
Parts Required:
STEP 5. MOUNTING THE SIDE TABLE.
Attach the Side Table (9) onto the Grill Barrel(6)with
Screws(E)withWashers(B), as Figure 5.
Parts Required:
STEP 6. MOUNTING THE CHIMNEY.
Attach the Chimney(8) along with Gasket(7) to the Grill
Barrel(6)withtheScrew(E)andNut(F)asFigure6.
Parts Required:
Part# Description QTY
10 Grill Lid Handle 1
BWasherφ16*φ6.5*1..2 2
E Screw 1/4-20*1/2" 2
Part# Description QTY
5 Smoke Vent Baffle 1
H Tapping Screw #8-32*5/16 3
Part# Description QTY
9 Side Table 1
BWasher φ16*φ6.5*1..2 4
EScrew 1/4-20*1/2" 4
Part# Description QTY
7 Chimney Seal Gasket 1
8 Chimney Assembly 1
BWasherφ16*φ6.5*1..2 2
E Screw 1/4-20*1/2" 2
F Nut 1/4-20 2
5
10
Ex2
Bx2
Fig.3
5
Hx3
Fig.4
9
Ex4
Bx4
Fig.5
7
8
Ex2
Bx2
Fx2
Fig 6

ASSEMBLY INSTRUCTIONS (cont.)
STEP 7. POSITIONING THE GREASE DRAIN PAN AND HEAT BAFFLE.
Position the Grease Drain Pan (4) so that the Short Lip end hooks over the Grease Drain Pan Support
on the left side of your Grill. The Long Lip end should rest in the V-shaped Grease Drain located inside
your Grill on the right, as Figure 7-1,7-2
Put the Slide Heat Baffle (3) directly on top of Grease Drain Pan (4) of your Grill, as Figure 7-3,7-4
Part# Description QTY
3 Slide Heat Baffle 1
4 Grease Drain Pan 1
STEP 8. POSITIONING THE PORCELAIN GRATE AND SMOKE SHELF
Position the Porcelain Grate (2) on the grill supports that run the length of the grilling area, as Figure 8-1
Position the Smoke Shelf (1) on the Grill Supports over the Porcelain Grate, as Figure 8-2
Parts Required:
Part# Description QTY
2Porcelain Grate 1
1Smoke Shelf 1
6
.7-4.7-3.7-2.7-1
Parts Required:
21
Fig.8-1 Fig.8-2
43

ASSEMBLY INSTRUCTIONS (cont.)
STEP 9. HANGING THE GREASE BUCKET
Locate the Grease Drain Tube, extending from your Grill on the right end. Hang the Grease Bucket (11)
on the Bucket Hook,as Figure 9. Ensure it is level to avoid grease spills.
Parts Required:
Part# Description QTY
11 Grease Bucket 1
OPERATION INSTRUCTIONS
INITIAL IGNITING
These instructions should be followed the first time the grill is ignited, and each time the grill runs out of
pellets in the hopper
1) Open the grill lid and take out the smoke shelf, porcelain-coated grill grate, slide heat baffle and grease
drain pan from your grill.
2) Ensure the switch is in the OFF(O) position. Plug the power cord into an appropriate grounded
electrical outlet.
3) Open the pellet hopper lid and locate the auger. Make sure there are no foreign objects in the auger
tube. Turn the switch ON (I) and turn the temperature dial to SMOKE. Make sure the auger is turning
inside of the pellet hopper.
4) Check that there is air movement from the draft inducer fan by placing your fingers over the burn-pot.
DO NOT place your hand or fingers inside the fire-pot. This can cause injury. If the hot rod is getting hot,
it will turn red. CAUTION! Do not touch the hot rod. Turn the temperature dial to Shut Down Cycle.
5) Load the pellet hopper with dry, all natural hardwood pellets.Turn the temperature dial to HIGH. When
the wood pellets start to fall into the fire-pot, turn the temperature dial to Shut Down Cycle.
6) Turn the temperature dial to SMOKE and let the hot rod ignite the wood pellets. Once you see flames
come out of the fire-pot, turn the temperature dial to Shut Down Cycle and switch to OFF(O). Let your
pellet grill cool down.
7) Place the grease drain pan, the heat baffle and porcelain-coated grill grates back into the grill.
8) Turn the switch ON(O) and temperature dial to SMOKE with grill lid open. In about 2 minutes you will
notice whitish-gray smoke coming out of your pellet grill as the wood pellets ignited. Close the grill lid
and turn the temperature dial to HIGH for 30-40 minutes to burn-off the grill and rid it of any foreign
matter. Then turn the temperature dial to any temperature desired and enjoy cooking.
7
11
Fig.9

OPERATION INSTRUCTIONS (cont.)
SUBSEQUENT START-UP
1) Turn the temperature dial to SMOKE with the grill lid open. In about 2 minutes you will notice
whitish-gray smoke coming out of your pellet grill as the wood pellets ignite.
2) Turn the temperature dial to 350°F to preheat your pellet grill for about 15 minutes with the lid closed
before placing food in the pellet grill. Then turn the temperature dial to any cooking setting desired with
the grill lid closed.
MANUAL START-UP
(For temporary remedy when hot rod malfunction occurs.)
1) Ensure the Temperature Control Dial is in the SMOKE position. Plug the power cord into a grounded
power source.
2) Check burn pot to ensure there is no obstruction for proper ignition. Open the hopper lid. Ensure there
are no foreign objects in the hopper or auger feed system. Fill hopper with dry, all natural hardwood
barbecue pellets.
3) Open the barrel lid. Remove the cooking components to expose the fire pot. Place a generous handful
of pellets into the fire pot. Squirt a gelled fire starter, or other appropriate pellet starter, over the top of
the pellets. A small amount of solid fuel fire starter, such as one composed of sawdust and wax, or
wood shavings, is also appropriate. Add another small amount of pellets in the fire pot.NOTE: Do not
use spirit, petrol, gasoline, lighter-fluid or kerosene for lighting or refreshing a fire in your grill.
4) Light the contents of the fire pot using a long match or long-nosed lighter. Allow the starter to burn for
3 to 5 minutes.Do not attempt to add more starter into the burn pot. This can cause injury.
5) Quickly and carefully replace the cooking components to the inside of the main barrel. Continue the
rest start-up procedures.
Note: It is important to allow your grill to preheat before every cook session. This allows the grill and
cooking grids to heat up quicker, kill off bacteria and other pathogens leftover from past grill sessions, and
the grill is then able to maintain its cooking temperature
CONTROL SHUTDOWN CYCLE
Your wood pellet grill comes with an automatic shut down cycle. When finished cooking in your pellet grill,
turn the temperature dial to Shut Down Cycle , which will leave the draft Inducer fan operating for 10
minutes to burn any excess wood pellets in the fire-pot. After the fan operates for 10 minutes the controller
will power off. The fan and controller will stop running.
WARNING !
When on initial firing or anytime the grill runs out of pellets, ensure there is no blockage of wood pellets
in the auger tube.
Start the grill on smoke setting with the door open. Once the pellets are ignited, close the door and set
the temperature dial to any desired cooking temperature.
When operating this grill, maintain a minimum clearance of 12 inches from grill to combustibles.
Never use heating fuel pellets in your pellet grill.
Due to high heat, do not cover the grease drain pan/slide heater baffle or probes with aluminum foil.
8

Clean the grease drain pan frequently to reduce the possibility of a grease fire.
The main power switch will shut off power to the control, and the temperature dial switch will shut off
power to the grill components only. When servicing the control or any other parts, ensure that the
power supply is disconnected to avoid an electrical shock hazard.
OPERATING TIPS
To help you become more familiar with your grill, please follow these helpful tips and techniques.
1) The Temperature Dial:
a. The HIGH temperature settings are for grilling.
b. The mid range temperature settings are for slow cooking.
c. The SMOKE setting is for smoking and adding smoke flavor to foods being cooked. The SMOKE
setting can also be used to “hold” foods at about 150 to 180 °F.
2) Digital Thermostat Control Functions:
After setting your cooking temperature, the auger will work continuously until the setting temperature is
reached. From this time forward, the digital control will turn the auger’s rotation on and off to maintain
the set temperature. There is no temperature control with the SMOKE setting. This timed cycle setting
for SMOKE is a factory preset recommended to develop a SMOKING temperature of 150 to 180°F .
3) Using the Meat Probes:
a. Insert 1 or 2 meat probes into the plug-in holes on the lower left corner of the controller, then thread
probes through the access hole grommet on the left side of the grill barrel.
b. Insert probe tip into meat, making sure it's not in the fatty portion or touching bone, but is halfway into
the thickest part of the meat.
c. Reading the temperature: Press the Probe selector switch on the control. The probe temperature will
display for 5 seconds then revert back to the temperature of the grill.
4) DO NOT move or attempt to transport the grill before it cool thoroughly. NEVER put water into the
fire-pot. It will jam the auger and auger tube.
5) Start the grill on smoke setting with the lid open. Once the pellets are ignited ,closed the lid. Cooking
with the Grill lid open will greatly extend your cooking time.
6) Never add wood pellets to a hot fire-pot by hand. This is very dangerous and you may be seriously
burnt.
7) Be sure the grease drain pan is properly seated on its location. Short Lip end hooks over the grease
drain pan support on the left side of your grill. The long lip end should rest in the V-shaped grease drain
located inside your grill on the right.If not seated properly, the accumulated grease may cause grease
fire due to the direct heat and flame .
8) When calculating cooking times, the outside temperature will be an important factor. If it is very hot
outside, it will take less time for food to cook. If it is cold, wet or windy, it will take longer.
9) Failing to clean the grease drain pan, V-shaped grease drain and grease drain tube on a consistent
basis, may cause the grease fires. In the unlikely event of a grease fire while cooking, turn the switch
OFF (O) to reduce the amount of oxygen in the cooking chamber and keep the lid closed until the fire is
completely out. Never keep the door open during a grease fire. If the fire does not go out, lightly
sprinkle baking soda on the fire.
9

OPERATING TIPS (cont.)
10) If at any times, your pellet grill fails to ignite wood pellets in the fire-pot while cooking or smoking, when
abundant wood pellets are still in the pellet hopper, it is very important to follow these steps below.
Failure to do so may cause a hazardous “over-firing” of your pellet grill due to excess of unburnt wood
pellets in the fire-pot.
a. Turn the switch to OFF(O) and disconnect the power cord. Let the grill cool down thoroughly.
b. Remove all unburnt wood pellets and ash from inside and around the fire-pot. Then follow the INITIAL
IGNITING instruction above to restart the grill.
11) Hopper Clean-Out: Your Grill has a hopper clean-out system that allows you to quickly change from
one pellet flavor to another without making a mess.
a. Turn the switch to OFF (O) and disconnect the power cord. If the grill is still hot, allow it to cool
completely.
b. Place a container large enough to hold the discarded pellets under the pellet clean-out door.
c. Unscrew the clean-out door fastener and open, allowing the pellets to empty into the container below it.
You might need a spatula or spoon to push the remaining pellets out of the hopper.
d. Once the hopper's empty, close the door, replace the fastener, and refill the hopper with a different
flavor of wood pellets.
CARE&MAINTAINING TIPS
To keep your grill performing at an excellent level, please follow these care and maintaining tips to service
your grill.
IMPORTANT: Disconnect the power cord and wear gloves when servicing/cleaning the grill
An important step is allowing the grill and cooking grids to self-clean by running the grill at a high
temperature for 5 to 10 minutes after each use.
Auger Assembly Clean: Clean when auger hopper is empty. Allow auger to push out sawdust and
excess pellets in the auger tube. A vacuum cleanser is the best way to clean if available .
Grid and Smoker Shelf Clean: Use a long-handled grill cleaning brush (brass or soft metal) to remove
any food or build-up from the cooking grid and smoker shelf. Best practice is to do this while they are
still warm from a previous cook. Grease fires are caused by too much fallen debris on the cooking
components of the grill. Clean the inside of your grill on a consistent basis.
Grease Drain Pan and Slide Heat Baffle Clean: Wipe up remaining grease residue on the grease drain
pan and slide heat baffle with paper towels or disposable rags. DO NOT WASH CLEAN! Clean upon
every 5-6 Grill Sessions.
Fire Pot Clean: A vacuum cleaner is the best way to clean the pellet ash from the fire-pot but this must
be done with extreme care to avoid fire risk. Again, removing the pellet ash from the fire-pot should be
done only while your pellet grill cools down thoroughly. Clean upon every 2-3 Grill sessions.
Grease Bucket Clean: Check your grease bucket often, and clean out as necessary. Wrap your grease
bucket with aluminum foil for convenient clean-up. Empty it periodically, depending on amount of use.
Replace the aluminum foil on the Grease Drain Pan frequently will make your food taste better and
lower the risk of a grease fire.
10

CARE&MAINTAINING TIPS (cont.)
Barrel Surface Clean:Use a paper towel or disposable rag, moistened with warm soapy water to wipe
the grease from the outside of the pellet grill. Never use abrasive cleaning pads, abrasive cleansers or
oven cleaner on the outside pellet grill surfaces.
Outside Storage: If the pellet grill is placed outside during the rainy season, ensure that rain does not
get into the pellet hopper. Wood pellets, when wet, inflate greatly and will block the auger and auger
tube. We advise to use a grill cover to protect your pellet grill if possible. In addition, if the rainwater
does get into auger tube, please clean out all wet wood pellets in auger tube before igniting.
TROUBLESHOOTINGS
WARNING: Always disconnect the electrical cord prior to opening the grill for any inspection,
cleaning,maintenance or service work. Ensure the grill is completely cooled to avoid injury.
PROBLEM CAUSE SOLUTION
No Power Lights
On The Control
Board
Temperature
Control
Dial is still off.
Turn on the power switch and turn the Temperature Control Dial to a
temperature setting.
Not Connected
To
Power Source
Ensure unit is plugged into a working power source. Reset breaker. Ensure
GFCI is a minimum 10 Amp service (see Electric Wire Diagram for access
to electric components).Ensure all wire connections are firmly connected
and dry.
If the power cord is connected to a GFCI (ground fault circuit interrupter),
check and reset if necessary.
The GFCI
outlet has
been tripped.
Remove hopper access panel (see Electric Wire Diagram for diagram), and
ensure all wire connections are firmly connected and dry. Ensure GFCI is a
minimum 10 Amp service.
Fuse Blown On
The
Control Board
Remove the control and check the fuse on back. Replace the fuse if
blown. REINSTALL THE CONTROL. DANGER! Turn the switch OFF (O)
and disconnect the power cord.
Faulty Control
Board Control Board needs to be replaced. Contact our customer support.
11

TROUBLESHOOTINGS (cont.)
PROBLEM CAUSE SOLUTION
Grill Fails to
Ignite
Auger Jammed
DANGER! Turn the switch OFF (O) and disconnect the power cord. If the
grill is still hot, allow it to cool thoroughly.
1. Remove any covers necessary to access the auger drive motor.
2. Remove the screw connecting the auger drive motor shaft to the auger
shaft and the screw retaining the auger bushing into the auger tube.
3. With a small pipe wrench or locking pliers on the auger shaft, turn the
auger counterclockwise. It will turn hard until it breaks free; then the auger
will turn freely.
4. Remove the auger and clean all pellets, ash, or foreign objects from the
auger, auger tube, and firepot.
5. Sand the outside surfaces of the auger with medium grit sandpaper.
Check the inside of the auger tube and sand it if needed. Vacuum the
sanding grit out of the auger tube and firepot when finished. Check that
the auger rotates freely.
6. Reattach the auger shaft to the auger drive motor shaft.
Faulty Draft
Inducer Fan
Check against the Initial Igniting instructions on Page 8. If the fan does not
operate, contact our customer support for a replacement part.
Faulty Auger
System
Check against the Initial Igniting instructions on Page 8. If the Auger
system does not operate, contact our customer support for a replacement
part.
Faulty Hot Rod
Check against the Initial Igniting instructions on Page 8. If the hot rod
does not operate, follow Manual Start-up instruction on page8 to continue
use of grill. Meanwhile, contact our customer support for a replacement
part.
No Pellets
Delivered into
the Firepot.
Pellets did not
fall into the
auger tube.
If this is the initial firing or the grill has run out of pellets, allow sufficient
time for the pellets to travel from the pellet hopper to the firepot (can take
up to 7 minutes).
Control Panel
Defect.
If the auger drive motor is operating (check the small fan blade on the
back of the motor), the problem is in the digital control, which will need to
be replaced.
Auger System
Defect.
If the auger drive motor is not operating but the draft inducer fan is
operating, the problem is in the auger system.With the switch OFF (O),
locate the small fan blade on the back of the auger drive motor.
a. While watching the fan blade, turn the switch ON (I). If the fan blade
does not turn, turn the switch OFF (O). This indicates a defective auger
drive motor, and it will need to be replaced.
b. If the fan blade turns a bit and then stops, continue watching and turn
the switch OFF (O). If the fan blade UNWINDS slightly, this indicates a jam
in the auger system which will need to be cleared(see as below).
12

TROUBLESHOOTINGS (cont.)
PROBLEM CAUSE SOLUTION
"LEr" Error CodeLow
temperature
This will occur if the temperature of the grill falls below 120°F(49℃)for10
minutes, causing the grill to go into shutdown mode. To rectify, remove
any pellets from the firepot. Turn the controller off and then on again and
restart the grill.If not succeed, contact our customer support.
"HEr" Error
Code
High
temperature
This error will occur when the temperature in the grill reaches
temperatures above 550°F(288℃) for more than 45 seconds. Let the grill
cool, then turn off the grill. Clear out any remaining pellets from the firepot
and restart your grill. If not succeed, contact our customer support.
"E1" Error Code Temp sensor
loose Check to ensure the temp sensor is correctly plugged into the controller.
"E2" Error Code Temp sense
defect Temp sensor is faulty and needs to be replaced.
Customer Service
Thank you for ordering our product. If you have any questions, please feel free to contact us at
[phone] or email to [e-mail]. We always find ways to improve!
13