I/O TC5000 User manual

TC5000
Thin Client User’s Guide

Copyright and Trademark notices
Copyright and Trademark Notices
Copyright 2005 I-O Corporation
ALL RIGHTS RESERVED
Information in this document is subject to change without notice and does not represent a commitment
on the part of the manufacturer. No part of this guide may be reproduced or transmitted in any form or
means and for any purpose, without the express written permission of the manufacturer.
I-O® is a registered trademark of I-O Corporation.
Citrix, WinFrame and ICA are registered trademarks of Citrix Systems, Inc. MetaFrame, Program
Neighborhood and SpeedScreen are trademarks of Citrix Systems, Inc.
Windows CE, Windows NT, Windows 2000, Windows XP and RDP are trademarks or registered
trademarks of Microsoft Corporation.
All other trademarks and registered trademarks are property of their respective owners.
Every effort has been made to make this guide as complete and accurate as possible, but no warranty
of fitness is implied. The authors and the publisher shall have neither responsibility nor liability to any
person or entity with respect to loss or damages arising from the use of information contained in this
guide.
Document Number: WBT200-OMAN01-221
February 2005
I-O Corporation
1490 North 2200 West, Suite 100
Salt Lake City, UT 84116
801-973-6767
801-974-5683 fax
HTUwww.iocorp.comUTH
Thin Client User’s Guide 2

Table of Contents
Table of Contents
Introduction......................................................................................................................................6
About The I-O Thin Client .............................................................................................................................6
About this Guide............................................................................................................................................6
Related Information.......................................................................................................................................7
Install the Thin Client ......................................................................................................................8
Step One: Unpack.........................................................................................................................................8
Step Two: Prepare ........................................................................................................................................8
Step Three: Connect accessories and power...............................................................................................9
Step Four: Connect to the Server ...............................................................................................................11
Step Five: Start the Thin client....................................................................................................................11
Status of LEDs on the Front and Rear Panels............................................................................................11
Shutting Down the Thin client .....................................................................................................................12
Setup the Thin Client.....................................................................................................................13
Step One: Start the Setup Wizard...............................................................................................................13
Step Two: Terminal Name & Network Properties.......................................................................................14
IP Address..............................................................................................................................................14
Name Servers........................................................................................................................................15
Step Three: Desktop Settings.....................................................................................................................15
Desktop Area and Refresh Frequency...................................................................................................16
Colors.....................................................................................................................................................17
Screen Saver .........................................................................................................................................17
Step Four: Additional Settings in the Control Panel....................................................................................18
122-Key Keyboard Support....................................................................................................................18
Date and Time........................................................................................................................................19
Step Five: Finish..........................................................................................................................................19
Creating Connections ...................................................................................................................20
Overview of the Terminal Connection Manager..........................................................................................20
Connections Tab....................................................................................................................................21
Configure Tab ........................................................................................................................................22
Creating Connections.............................................................................................................................22
Specifying AutoStart / Default Connection.............................................................................................23
Editing a Connection..............................................................................................................................23
Deleting a Connection............................................................................................................................24
Starting a Connection.............................................................................................................................24
Switching Connections...........................................................................................................................24
Closing a Connection.............................................................................................................................24
Thin Client User’s Guide 3

Table of Contents
I-O 5250 Printing.........................................................................................................................................25
Configure the AS/400, iSeries or eServer i5 for TN5250e.....................................................................26
Create the I-O 5250 Printer Connection ................................................................................................27
Terminal Emulation.....................................................................................................................................31
RDP.............................................................................................................................................................36
ICA ..............................................................................................................................................................39
Microsoft Viewers........................................................................................................................................42
Internet Explorer..........................................................................................................................................43
E-Mail Client................................................................................................................................................44
Using Connections........................................................................................................................50
I-O 5250 Printing.........................................................................................................................................50
Start the I-O 5250 Printer Session.........................................................................................................50
Test the Printer Attached to the Thin Client...........................................................................................51
Eject a Page from the Printer.................................................................................................................52
Cancel the Print Job...............................................................................................................................52
End the I-O 5250 Printer Session..........................................................................................................52
I-O 5250 Printer Control Panel Options.................................................................................................52
Terminal Emulation.....................................................................................................................................53
RDP Connection to Windows Terminal Servers.........................................................................................54
ICA Connection to Citrix Servers ................................................................................................................55
Microsoft Viewers........................................................................................................................................56
Running the Viewer................................................................................................................................56
Printing from a Viewer............................................................................................................................57
Limitations of the Microsoft Viewers ......................................................................................................58
TC5000 Printing Overview..........................................................................................................................59
Windows Media Player................................................................................................................................60
E-mail..........................................................................................................................................................62
Configuring the E-mail Client.................................................................................................................62
E-Mail Overview.....................................................................................................................................68
Receiving Messages..............................................................................................................................73
Reading Messages ................................................................................................................................75
Composing and Editing Messages ........................................................................................................81
Organizing Messages ............................................................................................................................84
Advanced Configuration...............................................................................................................86
I-O Configuration Utility...............................................................................................................................86
Save a Configuration..............................................................................................................................87
Send a Configuration to a Thin Client....................................................................................................88
General Tab ................................................................................................................................................91
Display Tab .................................................................................................................................................92
Thin Client User’s Guide 4

Table of Contents
Desktop Area and Refresh Frequency...................................................................................................92
Colors.....................................................................................................................................................93
Screen Saver .........................................................................................................................................93
Control Panel...............................................................................................................................................94
Internet Options......................................................................................................................................94
RDP Printers..........................................................................................................................................96
Keyboard................................................................................................................................................97
System ...................................................................................................................................................98
Mouse ..................................................................................................................................................100
Volume and Sounds.............................................................................................................................101
Certificates...........................................................................................................................................102
Regional Settings.................................................................................................................................103
Network and Dialup Connections.........................................................................................................105
LPR/LPD..............................................................................................................................................117
SNMP Setup ........................................................................................................................................118
ICA Global Settings..............................................................................................................................119
122-Keyboard.......................................................................................................................................120
USB Storage........................................................................................................................................121
Troubleshooting ..........................................................................................................................122
Firmware Upgrade Process ......................................................................................................................130
I-O Configuration Utility Upgrade Process................................................................................................133
Uninstalling the I-O Configuration Utility...................................................................................................134
Saving / Restoring the Thin Client’s Configuration ...................................................................................135
Saving a Configuration.........................................................................................................................135
Restoring a Configuration....................................................................................................................136
Restoring Factory Defaults........................................................................................................................138
Boot Up Process..................................................................................................................................138
General Tab Process...........................................................................................................................138
Accessing the Motherboard’s Startup Processes.....................................................................................140
Microsoft Software License........................................................................................................141
Manufacturer’s Warranty & Repair Policy.................................................................................145
FCC & European Compliance.....................................................................................................149
Thin Client User’s Guide 5

Introduction
Introduction
About The I-O Thin Client
The I-O Thin Client is a robust solution available for thin client computing in the IBM, Windows, Citrix
and UNIX environments.
Equipped with Microsoft's Windows CE.NET operating system, the product provides seamless
connectivity to Windows NT 4.0 TSE, Windows 2000, Windows XP, Windows 2003 and Citrix servers
using Microsoft’s RDP and Citrix’s ICA protocols. Using I-O Corporation’s award winding display and
printer emulations, complete access is provided for AS/400, iSeries and eServer i5 host environments.
The terminal emulation suite for UNIX connectivity.
Microsoft’s Internet Explorer V6 for CE browser is built into the thin client to provide instant access to
the Internet.
The thin client also includes Microsoft’s Media Player and viewers for Word, Excel, PowerPoint as well
as a PDF viewer. An e-mail thin client is also included.
The user-friendly software interface allows the system administrator to easily and quickly configure the
thin client. The I-O Configuration Utility allows the system administrator to remotely configure and
update the thin client.
The term client is used in this guide to represent the I-O Thin Client.
Consistent with our policy of continuous development, the product you received may have features in
addition to those described in this guide. Please visit us at HTUwww.iocorp.comUTH for current information.
About this Guide
This guide is intended to assist the network administrator of your organization to setup and configure
the software of the thin client.
The following symbols are used in the guide.
Caution: This symbol highlights procedures that, if not correctly performed or adhered to, could
damage or corrupt the product or adversely affect the security and functionality of the product.
Do not proceed beyond such points until the required conditions are fully understood and
achieved.
Note: This symbol denotes useful additional information that is relevant to the procedure or
feature being described.
9
Tip: This symbol denotes a hint, shortcut or alternate method to aid or supplement the
procedure being described.
The guide contains screenshots of relevant dialog boxes and windows for your reference. The sizes of
screenshots are not representative of the actual sizes of the dialog boxes and windows on your screen.
Thin Client User’s Guide 6

Introduction
Related Information
Besides this guide, the following other documents contain information relevant to the thin client. These
documents are available in PDF format on the CD that was provided with the product. . They may also
be accessed from the Configuration Utility’s Help menu.
TN5250e Printer Emulation User’s Guide
This document provides detailed information about I-O Corporation’s TN5250e printer emulation.
I-O Configuration Utility Help
This document is available from the Help menu when the Configuration Utility is running.
Terminal Emulation User’s Guide
This document provides detailed information about the TeemTalk terminal emulation suite included
in the thin client.
Client for Windows CE Windows-Based Terminals Administrator’s Guide
This document provides the administrator with detailed information about configuring the ICA client.
Other resources that may be needed to fully utilize the features and capabilities of the thin client include:
Network Administrator
This individual’s assistance will be helpful for IP address assignment, general network issues, etc.
Microsoft Certified System Engineer
This individual’s assistance will be helpful for creating, configuring and utilizing Microsoft’s Terminal
Server capabilities.
Citrix Certified Administrator
This individual’s assistance will be required for creating, configuring and utilizing Citrix server
connections.
Thin Client User’s Guide 7

Install the Thin Client
Install the Thin Client
This chapter describes the procedure to install the product hardware.
Step One: Unpack
The carton in which the product was shipped to you contains the following:
TC5000 Series Thin client
Stand
External Power Supply
Mouse
104 or 122-Key keyboard
CD containing the I-O Configuration Utility and User’s Guides
Getting Started Guide
When you open the carton, if you find any discrepancy between the contents of the carton and the
above list, contact the dealer or reseller from whom you purchased the product immediately.
9
NOTE:PLEASE RETAIN THE ORIGINAL CARTON AND PACKING MATERIAL.THEY WOULD BE REQUIRED TO
AVOID DAMAGE DURING TRANSIT.
Step Two: Prepare
1. The site where you want to install the product must have the following
Two 100~120V AC, 2A, 50Hz, 3-pin power outlets (one each for the thin client and the display
unit).
NOTE:ENSURE THAT THE POWER OUTLET IS PROPERLY REGULATED AND GROUNDED.AFLOATING
GROUND /CHASSIS COULD CAUSE AN ELECTRIC SHOCK.
9
Well ventilated, clean, dry and dust free atmosphere
Specified environmental conditions
Table or desk of suitable size.
2. Place the thin client in the upright or vertical position on the desk or table in a location that provides
easy access to the power switch on the front panel.
3. Ensure a minimum space of 2 inches (5cm) on all sides of the unit for efficient convection cooling.
CAUTION:BE CERTAIN THE VENTS ON THE TOP AND BOTTOM OF THE UNIT ARE NOT BLOCKED!
Thin Client User’s Guide 8

Install the Thin Client
Step Three: Connect accessories and power
The connectors for devices supported by the product are located on the rear panel.
AC Power Input
PS/2 Mouse Port
Parallel Port (LPT1)
Network Port
Serial Port (COM1)
Microphone Input
Line Input
Speaker Output
USB Ports
RCA Video Port
S-Video Port
Video Port
PS/2 Keyboard Port
See the following page for details about the connectors and cables and the order for connecting them.
CAUTION:BEFORE CONNECTING ANY CABLE,ENSURE THAT THE EXTERNAL POWER SUPPLY IS NOT
CONNECTED TO THE WALL OUTLET.THE POWER MUST BE CONNECTED ONLY AFTER ALL OTHER
CONNECTIONS ARE MADE.
Thin Client User’s Guide 9

Install the Thin Client
Follow the instructions below to connect various
accessories Connector Symbol
9Connect the mouse to the PS/2 Mouse port
9Connect the keyboard to the PS/2 Keyboard port
9(Optional) Connect the printer to the parallel port
9Connect the video cable from the CRT or LCD display unit to the
DB-15 video port
9Connect the network cable to the 10/100 Base-T Ethernet port
9(Optional) Connect USB devices to the USB 1.1 ports
9(Optional) Connect external speakers to the speaker port
9(Optional) Connect serial devices (i.e. modem) to the COM ports
9(Optional) Connect either a composite or SVGA TV cable. When
the TV display output is selected, the screen will be shown on both
the display and on the TV with one exception – LCD monitors
cannot support the TV output option.
9Connect the output of the AC Transformer to the power inlet
CAUTION:ENSURE THAT THE SCREWS PROVIDED WITH D-TYPE CONNECTORS (LPT1, COM1 AND
VIDEO PORTS)ARE FASTENED.
CAUTION:DO NOT USE A LCD MONITOR AND A TV TOGETHER.THE FREQUENCY REQUIRED FOR A
TV SIGNAL MAY DAMAGE THE LCD MONITOR.
NOTE: OTHER OPTIONAL ACCESSORIES (SPEAKER OR MICROPHONE)SHOULD ALSO BE
CONNECTED AT THIS TIME,AND PRIOR TO POWERING UP THE THIN CLIENT.IF THEY ARE ATTACHED
AT A LATER TIME,MAKE CERTAIN THAT THE POWER CONNECTOR IS DISCONNECTED WHILE
ATTACHING THE ACCESSORIES.
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Thin Client User’s Guide 10