Inmarsat IsatPhone User manual

The mobile satellite company™
IsatPhone
Quick start guide

03
IsatPhone
Quick start guide
This guide explains how to connect your IsatPhone to the Inmarsat
satellite (I-4), and how to make and receive a call. You must insert a
suitably provisioned SIM card and charge the battery before you start.
Note: Inmarsat recommends that you charge the battery overnight
before using your phone for the first time.
Connecting to the satellite
To connect your IsatPhone to the satellite:
1. Make sure you are in the I-4 satellite coverage area
(shown on the coverage map at the back of this guide).
Note your position relative to the satellite (the satellite is located in
the centre of the coverage area, as indicated on the coverage map);
this will help you to point the antenna.
2. Stand in an open area, free from obstructions such as buildings,
trees or mountains.

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3. Turn on the IsatPhone by pressing and holding the NO (On/Off) key
for 3-5 seconds, until you hear a click and the screen is activated.
If prompted to enter a PIN, enter the PIN provided by your
service provider.
Note: The Inmarsat default PIN is 8888.
4. Raise the antenna and point it in the direction of the satellite,
using the coverage map for guidance.
To do this, angle the phone
antenna in the direction of the
satellite (the satellite is located
in the centre of the coverage
area, as indicated on the
coverage map).
If you are closer to the centre
of the coverage area than the
edge, point the antenna directly
upwards, as shown left:
If you are closer to the edge
of the coverage area than the
centre, angle the phone and
antenna at 45º towards the
satellite, as shown left:

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The IsatPhone now searches for the satellite automatically.
As the search progresses, monitor the screen until the signal bars
indicate good signal strength (at least two bars), and the full circle
symbol displays .
Wait until SAT is displayed, as shown below
(this may take up to 2 minutes):
The IsatPhone is now ready to make and receive calls.
Note: If the SearchingSAT short screen displays for more than
two minutes, or you see any other screen during pointing,
refer to ‘Further guidance’ on page 07.
Tip: Inmarsat recommends you use the supplied handsfree unit
to make and receive calls. This makes it easier for you to keep
the antenna pointed in the direction of the satellite.

06
Making a call
To make a call:
• Usetheinternationalnumberformatof00, followed by
the country code, area code (without the leading zeros)
and telephone number.
• PressYES to initiate the call, and NO to end the call.
• Keeptheantennapointingtowardsthesatelliteduringthecall.
Receiving a call
• ThescreenmustdisplaythefullcirclesymbolandSAT before you
can receive an incoming call.
• Whenyoureceiveacall,theIsatPhoneringsandthescreen
displays Answer?
• PressYES to answer the call, and NO to end the call.
• Keeptheantennapointingtowardsthesatelliteduringthecall.

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Walking and talking
If you walk and talk while on a call, the IsatPhone will retain the
signal, provided you keep the antenna pointing in the direction
of the satellite.
Further guidance
If the SearchingSAT short screen displays for more than two minutes,
or you see any of the following screens, enter the satellite channel
number manually:
To enter the channel number:
1. Identify the number of the channel closest to your location,
using the coverage map at the back of this guide.
 2. Usingtheleftandrightarrowkeys,
scroll to NETWORKS/Search opt
Satellite and press YES.
3. Scroll to SEARCH OPT/One Search
and press YES.

4. Scroll to ONE SEARCH/Channel
<current number> and press YES.
CHANNEL Enter number displays.
5. Enter the required channel number, as it appears on the
coverage map.
6. Press YES to search for the selected channel.
There are four channel numbers in use: 38, 48, 49, 88. You may wish to
attach the supplied channel number label to your phone to ensure that
you have a record of the available channel numbers.
Note: Do not use the Extensive or Long satellite search options in the
IsatPhone menu. Refer to the supplied IsatPhone user guide for details.
Further details and support
For more detailed information on the functions and features of the
IsatPhone, refer to the IsatPhone user guide supplied with your phone.
If you experience problems whilst using your IsatPhone, contact your
service provider for customer support.
In an emergency, the Inmarsat Customer Services Technical Helpdesk
is available to assist. To contact Inmarsat customer services:
Tel: [phone]
Email: [email protected]
Fax: [phone]
08

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Channel number map
Outside the 20 degree contour line shown above, greater care may be required by the
user to obtain service, depending on local topography and product used. Inmarsat
will not guarantee service outside the 10 degree coverage area shown. For up to date
channel number information, go to inmarsat.com
Spot beam coverage Location of satellite20° contour of I-4 F1
10° contour of I-4 F1 I-4 satellite F1
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inmarsat.com/isatphone
Whilst the above information has been prepared by Inmarsat in good faith, and all reasonable efforts
have been made to ensure its accuracy, Inmarsat makes no warranty or representation as to the
accuracy, completeness or fitness for purpose or use of the information. Inmarsat shall not be liable
for any loss or damage of any kind, including indirect or consequential loss, arising from use of
the information and all warranties and conditions, whether express or implied by statute, common
law or otherwise, are hereby excluded to the extent permitted by English law. INMARSAT is a
trademark of the International Mobile Satellite Organisation, the Inmarsat LOGO is a trademark of
Inmarsat (IP) Company Limited. Both trademarks are licensed to Inmarsat Global Limited. © Inmarsat
Global Limited 2008. All rights reserved. IsatPhone quick start guide April 2008.