Warranty Statement
“Integrated Power Pty Ltd” ABN – 72 604 326 061
This product is warranted to be free from defects in materials and workmanship from the date of
installation (or the date of manufacture if installation date is unknown) for a period of 3 (three) years.
Goods that prove defective within the warranty period by reason of improper workmanship or faulty
material, we may, at our own discretion, either repair or replace the goods without charge, including
reasonable labour costs, subject to the terms and conditions below:
1. The product is properly installed, and installation is consistent with the manufacturer’s
instructions, and is installed by suitably trained and qualified installer.
2. The product is not subjected to any unauthorized modifications.
3. The product is only used for the purpose of illumination, in line with its designated purpose
or the designated purpose of a luminaire of its general type.
4. Any faults or defects attributable to the misuse, abuse, accident or non-observance of the
manufacturer’s instructions on the part of the user are specifically excluded.
The warranty does not cover:
1. Damage caused by acts of god, or other incidents / occurrences beyond the control of
Integrated Power, including without limitation, fire, theft, storms, floods or power surges.
2. Damage caused by chemical impact or other abuse including environmental factors,
improper cleaning solutions, damage from leaving substances such as bleach on the product.
3. Damage or problems caused by the use of an accessory, component or equipment not
supplied by Integrated Power
4. Integrated Power do not cover freight charges (including insurance) or travelling cost for
repairs performed outside the area normally serviced by Integrated Power or an authorised
repair agent. This is deemed as 30km from an Integrated Power Branch or authorised
distributor.
Claim Process
1. For all warranty issues please call Integrated Power on 1300 55 19 42 or email
2. Proof of purchase must be provided. If the customer has not paid in full for the product then
this warranty does not apply.
3. Before returning any goods for a warranty claim, the customer must obtain a Goods Return
Authorisation (GRA) number from Integrated Power.
4. If accepted as a valid warranty claim within the terms as described in this document,
Integrated Power will make suitable repairs to the product.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You
are entitled to a replacement or refund for a major failure and compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does not amount to a major
failure.