ITS Telecom ITS-3HD User manual

ITS Heat Pumps
Domestic Heat P
ump Product Manual
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A MESSAGE F OM ITS
Thank you for buying an ITS high performance heat pump. We would like to ensure you that you
have made the right decision in selecting our heat pump and would like to wish you years of
water heating savings. Please be sure to read this manual to familiarise yourself with the
technology and the associated operation principles of it. Keep it in a safe place for future
reference.
Best regards,
The ITS Team
P ECAUTIONS
WA NING
•Failure to observe a caution/ warning
may result in injury or damage to the
equipment.
WA NING
•All heat pumps are to be installed by
an accredited ITS heat pump
installer. Failure to use an accredited
installed may result in the warranty
being made null and void.
•All servicing conducted on an ITS heat
pump must be carried out by an
accredited installer.
•As a precaution, if you detect
abnormalities such as a burning smell
or abnormal noise, switch off the
power supply and call your dealer for
assistance.
•Do not insert fingers, rods or other
objects into the air inlet or outlet/
fan covers. When the fan is rotating
at high speed, it may cause injury as
well as damage the heat pump.
•Never use a flammable spray such as
hair spray, lacquer paint near the
unit. It may cause a fire.
•Never inspect or service the unit
yourself.
CAUTION
•Do not use the air source domestic
water heat pump for any other
purpose.
•Before cleaning the unit, be sure to
first stop the operation of the unit
and switch off the power isolating
switch.
•In order to avoid injury, do not
remove the front cover, lid or any
other piece of the unit.
•Do not touch the heat exchanger
fins. It can be damaged and can also
cause lacerations to your limbs.
•The heat pump must be installed
level either on the ground or on a set
of brackets. Installing the unit on an
uneven surface will result in
excessive vibration and possible
damage to the unit.
•All heat pump installations must be
signed off by a qualified electrician
and a qualified plumber.
•The heat pump can heat the water
up to 60°C, so ensure that smaller
children have supervision when they
are operating the taps within your
home.

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NOTICE:
This document is the property of ITS Heat Pumps (PTY) LTD. All rights of copyright are reserved
by ITS. This document may not be reproduced or used for any other purpose than that for which
it was intended without written permission. ITS reserves the right to change any information
contained in this document without prior warning. It is the user’s responsibility to ensure that the
appropriate issue of this document is being used. ITS does not accept responsibility for loss or
damage alleged to have been suffered arising out of errors or omissions.
PLEASE NOTE THE FOLLOWING:
Dear customers, please read these instructions carefully upon having your heat pump installed.
This will ensure that you are aware of how your heat pump works and give you a better
understanding of the technology. Should you require any further information please contact your
installer.

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T ABLE O F C ONTENTS
P AGE
1 ITS INT ODUCTION ....................................................................... 5
2 P ODUCT INT ODUCTION ............................................................... 5
3 OPE ATION P INCIPLES ................................................................. 6
4 ITS PATENTED INTEG ATION TECHNOLOGY .......................................... 6
5 PE FO MANCE DATA ..................................................................... 8
6 INSTALLATION SPACING ................................................................. 9
7 SYSTEM OPE ATION .................................................................... 10
7.1 HEAT
PUMP POWE ON ............................................................ 10
7.2 HEAT
PUMP OPE ATION LOGIC ................................................... 11
7.3 ADJUSTING THE SET POINT TEMPE ATU E ..................................... 11
7.4 SETTING THE TIME ................................................................. 12
7.5 TIME WINDOW ...................................................................... 12
8 STANDA D E O CODES ............................................................. 12
9 STANDA D CONT OLLE PA AMETE S .............................................. 13
10 SE VICING THE HEAT PUMP........................................................... 14
11 ADVANCED UST P OTECTION ....................................................... 14
12 WA ANTY .............................................................................. 14

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1ITS INT ODUCTION
ITS domestic water heating heat pumps are high efficiency state of the art technology designed
to provide years of trouble free operation. ITS heat pumps are optimized for the highest possible
efficiency and therefore provide a quick return on investment and a superior long term saving.
Over the last few years ITS heat pumps have become the preferred renewable energy water
heating solution. An unique integration technique developed by ITS have made the installation of
these units on new and existing hot water storage tanks simpler than ever and have increased the
hot water delivery capability drastically. This manual will focus on the domestic range of heat
pumps.
2P ODUCT INT ODUCTION
SAFE AND RELIABLE -
ITS heat pumps have been designed by a team of highly qualified engineers and boast many safety
features ensuring reliable operation for many years.
QUIET OPERATION, AND AESTHETICALLY PLEASING
ITS Heat pumps are design for low operating noise and can be installed anywhere around the
house.
USES UP TO 75% LESS HOUSEHOLD ENERGY IN HEATING YOUR WATER
Due to their amazing efficiency, ITS heat pumps will save you a lot of money each year.
CAN BE USED IN CONJUNCTION WITH SOLAR HEATERS
Solar water heaters and ITS heat pumps can be used in conjunction with one another creating a
hybrid system.
ENVIRONMENTALLY FRIENDLY
ITS heat pumps use the natural energy in the ambient air and therefore seriously reduce the
green house gas emissions associated with the use of electricity
FULLY AUTOMATED ANTI FREEZE FUNCTION
ITS heat pumps can operate in sub-zero temperatures and can defrost themselves automatically.
BEAUTIFUL FINISH AND SUPERIOR CORROSION RESISTANCE
ITS uses high purity metals and quality finishes in the manufacturing of our heat pumps to ensure
the product will remain good looking even after many years and offer superior corrosion
resistance.
5 YEAR WARRANTEE
ITS Heat pumps have a limited extended 5 year warranty and a full 1 year warranty. The system
life expectancy is more than 10 years.

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3OPE ATION P INCIPLES
A heat pump works in the same manner as an air conditioner but in a reverse configuration.
That is, instead of removing heat from your home and expelling hot air outside it absorbs heat
from the air outside and uses this energy to heat water.
The modern domestic heat pump is a very efficient water heating device which uses a small
amount of electricity to drive a compressor which forms the heart of the heat pump. The heat
energy produced is as much as four times the electrical energy used to drive the compressor.
This means that your electricity consumption for water heating can be divided by four (i.e. 75%
saving).
The heat pump is not reliant on sunshine or direct radiation but can extracts thermal energy from
the surrounding air any time of the day or night. A heat pump therefore is a solar water heater
but in an indirect way. Even in extremely cold conditions (sub 0°C) the heat pump can still
provide a saving of more than 50%. In most cases in South Africa, where our daytime
temperatures are relatively high, the efficiency is going to be at least 3 times that of an element
heated water system. Even in the colder climates like northern Europe heat pumps are
extensively used in domestic applications.
ITS heat pumps look similar to an air conditioner and can also be wall mounted. It is quiet and
unobtrusive with a user friendly controller, has no greenhouse gas emissions and requires almost
no maintenance.
4ITS PATENTED INTEG ATION TECHNOLOGY
ITS have developed and patented an integration technique (ZA patent No 2011/04587) that
enables our heat pumps to be connected to any existing geyser. This technique utilizes a loading
valve and increases the hot water delivery capacity of the geyser. Most of the other integration
techniques commonly used will cause up to a 40% decrease in hot water delivery capacity of the
geyser. This is also one of the only installation techniques that requires no interference with the
existing geyser and therefore does not affect the guarantee of the existing geyser at all. Another
added bonus of this technique is that even if someone should completely empty the geyser there
will be hot water available again after only a few minutes –this is especially great for people who
enjoy a long hot bath and want to top up the heat from time to time.

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Below is a graph showing the measured hot water draw-off temperature values of a standard 150L
electrical geyser. The 3 different sets of measurements were done on the same 150L geyser but
with 3 different heating methods. The graph called “Standard HP Integration” is the data with a
heat pump connected in the standard way that most other companies are doing it. The graph
called “Electrical element geyser” is the data with no heat pump connected and the standard
electrical element doing the heating. The graph called “ITS HP integration” is the data with the
heat pump connected using the Integration technique developed by ITS.
In all three cases above the geyser was heated to 55 °C and then the hot water from the geyser
was used at 15L/min while measuring the temperature of the water. On the graph it can clearly
be seen that when using the standard way of integrating the heat pump the temperature almost
immediately starts to drop as water is being used.
Practically, if for example the user was taking a shower, he would have to from time to time
adjust the taps to maintain the same temperature of water in the shower. Also it can be seen
that after about 80L are used the water gets to the temperature where the client will consider
the water to be too cold.
The graph also shows that with the electrical element heated geyser almost the whole 150L is
available for use. This is what you would expect form and SABS approved geyser. Then when the
ITS heat pump integration is used with an ITS heat pump, the graph shows the geyser has got
even more hot water available than what the electrically heated geyser.
CONCLUSION:
From the above graph it is clear to see that using the ITS heat pump integration technique
provides the user with the most usable hot water and therefore it is also easy to understand why
many people have in the last years moved over to ITS heat pumps.

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5PE FO MANCE DATA
ITS-3HD ITS- .7HDP ITS-11.8HD ITS-17VD ITS-2 .5VD3
3000 4700 11800 17000 24500
380V/3/50HZ
0.75 1.17 2.95 4.25 6.1
3.5 5.8 14.1 20 9.3x3
metal plastic metal metal metal
see label see label see label see label see label
Internal
pump
Internal
pump none none none
Ambient operating temperature range 0 - 45 deg 0 - 45 deg 0 - 45 deg 0 - 45 deg 0 - 45 deg
75 110 325 475 650
3/4″ 3/4″ 1″ 1″ 1″
80 90 100 220 220
900 900 920 830 830
52 52 52 58 58
L 760 960 1110 670 670
W 260 360 470 660 660
H 620 600 690 960 960
L 830 980 1165 740 740
W 308 400 485 700 700
H 625 690 820 990 990
Net Weight 37 48 99 118 123
Gross Weight 41 55 114 126 132
220V/1/50HZ
code
ated Heating Capacity W
Power Supply V/PH/HZ
Hot Water Generated L/h
Input Power KW
unning Current A
Casing
efrigerant
Circulation pump
deg C
Thermostat Factory Setting °C 50°C
Maximum water outlet temp. °C 60°C
Water Connections inch
Fan Motor Input W
Fan Speed PM
kg
Weight
Noise dB(A)
Net Dimension mm
Packing Dimension mm

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6INSTALLATION SPACING
Always try and install the heat pump as close as possible to the geyser as this will minimize the
thermal losses from the piping between the heat pump and the geyser. A maximum one way pipe
distance of 15m is allowed but not ideal.
•Never install the heat pump in a roof as this will drastically cool the roof space and
influence the unit’s performance.
•The heat pump can either be mounted on the floor using the rubber feet provided with it
or it can be mounted on a wall, using the brackets available from ITS Solar.
•The heat pump should be installed in places with sufficient space and good ventilation –
the warmer, the better.
•If being installed near a wall, allow a gap of at least 0.3 metre for ventilation.
•During operation condensation water is discharged from the heat pump. This water is
very clean and can be channelled to a drain or garden.
•Make sure the unit is installed level.
•Do not install the heat pump where there is pollution, corrosive gas, or accumulation of
dirt or fallen leaves as this might block or damage the unit.
•Low level vibration noise is present and building structures might “amplify” this noise.
Not less than 300mm

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7SYSTEM OPE ATION
ITS heat pumps are equipped with a state-of-the-art digital controller. The controller is pre-
programmed by the installer and automates all the heat pump functions. The controller also has
extensive system diagnostics and will display a relevant error code should an error accur.
Below is an image of the controller’s digital display user interface.
7.1 HEAT PUMP POWE ON
When the power to the heat pump is switched on the controller will display the full screen for a
few seconds. This shows that all segments are working on the display and power is connected.
When the heat pump is in standby (off) mode the controller displays only the time and not any
temperatures. This is shown in the left side image below. To switch the heat pump on press the
power on button on the display.
When the heat pump is in running (on) mode the controller displays the time, the water
temperature in the bottom of the tank and the temperature of the water out of the heat pump.
This is shown in the right side image below.

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7.2 HEAT PUMP OPE ATION LOGIC
The “IN” temperature as displayed on the controller display is the temperature as measure by a
heat pump sensor installed in the bottom of your geyser. The controller has been programmed to
start heating the water in the geyser as soon as the “IN” temperature falls below 50°C. The heat
pump will then heat the water till the “IN” temperature reaches 53°C and automatically switch
off the heating process. Only once the water in the bottom of the geyser has again cooled down
to below 50°C will the heat pump start heating again.
Please note that due to the patented loading valve technique used on ITS heat pumps the upper
section of the geyser will already be at 60°C when the bottom of the geyser reaches 53°C.
The heat pump geyser temperature sensor is mounted in the bottom of the geyser (geyser
thermostat pocket) which is close to where the cold water inlet of the geyser is. This is ideal
since it enables to the heat pump to quickly detect when water is being used and start the
heating process.
Please note that because the geyser temperature sensor is situated close to the cold water inlet
port of the geyser it will not give an accurate temperature reading of the water at the hot outlet
of the geyser. The sensor might be reading only 20°C but the water available from the taps could
still be close to 60°C.
The following points describe in more detail the heating process:
•When the “IN” temperature fall below 50°C the controller will activate the internal fan
and water circulation pump.
• After about 1 minute the compressor will start and the unit will start to generate heat.
•The heat pump will first re-circulate water through itself via the loading valve till the
outlet water is more or less 50°C. At this stage the loading valve will start to open and
the hot water will start to move towards the geyser.
•Since the heat pump is loading the geyser with hot water from the top it is normal for the
“IN” temperature display to take long before showing any increase in temperature. This
does however not imply there is no hot water available. The ITS loading technique is
ensuring that hot water will be available within minutes from switching on.
•During certain operating conditions the heat pump might switch off the fan and only let
the compressor work.
•When the “IN” temperature reaches the set point temperature (53°C) the heat pump will
first switch off the internal compressor. The fan will run for another 30 seconds and the
circulation pump for another 60 seconds.
7.3 ADJUSTING THE SET POINT TEMPE ATU E
The installer will set the set-point temperature to 53°C. As stated before, a set-point of 53°C will
result in an outlet water temperature of about 60°C. Under no circumstances should the set-
point be set higher than 53°C as this will drastically increase the chance for an EE1 error in
future and it also reduce the electrical saving you will make. The set-point may be reduced
should you find that the water is warmer than needed. educing the set-point temperature will
improve the electrical saving. To change the set point temperature:
•Press the up arrow twice (display will show parameter “1” and the current set point
temperature).
•Press “SET” - Temperature Flashes on right hand side.
•Adjust temperature to desired degree using up/down arrow.
SETTING THE TIME

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7.4 SETTING THE TIME
To set or adjust the time displayed on the controller display, follow these steps:
•Press SET to activate time setting.
•When hour display is flashing, move “Up” or “Down” to adjust. Fix and confirm setting by
pressing SET again.
•When minute display is flashing, move “Up” or “Down” to adjust.
•To fix and confirm setting press SET again.
7.5 TIME WINDOW
A single time window function is available on the unit. This can be used for example to allow the
unit to come on only during the daytime. When the heat pump is mounted on the outside of a
bedroom it might be preferred that the unit is inactive during the night time. ITS recommends
that in most cases the time window function be left deactivated (on at all times).
To activate and adjust the time window:
•Press “clock” to activate time setting for ON. 00:00 and ON icon will be flashing
together.
•Press “clock” again, controller displays with flashing hour and ON icon only, move “Up”
or “Down” to adjust. Press clock again to fix the hour on the timer to start the unit.
•Do the same to set the Minute timer.
•After TIMER ON is completed, press “clock” to activate TIMER OFF setting. 00:00 and
OFF icon will be flashing together. Set and operate in the same way as above.
•Press “clock” for final confirmation.
•Controller will display with the “ON” and “OFF” symbols if the timer has been set.
To cancel the time window:
•Press “clock” to activate timer. ON/OFF will both be flashing.
•Press SET to cancel timer.
•When the “ON” and “OFF” symbols are not displayed on the controller the timer has
been cancelled.
8STANDA D E O CODES
The table below gives the meaning of the standard codes that may be displayed on the controller.
The most common error code is EE1. If for example the municipal water pressure drops, your
heat pump controller may display an EE1 error code. To fix this all you need to do is switch the
mains power off and then on again. This will reset the error and let the heat pump work again.
Should the conditions that caused the heat pump to give an EE1 error still remain the heat pump
will try 3 times after which it will again shut down and show EE1 on the display. In this case
please call your installer.

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PP1 PP1 Tank water temperature sensor failure or connection problem.
PP2 PP2 Outlet water temperature sensor failure
PP3 PP3 Coil temperature sensor failure
PP PP4 eturn gas temperature sensor failure
PP5 PP5 Ambient temperature sensor failure
PP6 PP6 Discharge gas over temperature protection
PP7 PP7 Anti-freeze protection
PP8 PP8 Discharge gas sensor failure
EE1 EE1 High working gas pressure – water flow restriction
EE2 EE2 Low working pressure – possible gas leak
EE3 EE3 Water flow failure (swimming pool heat pumps)
EE EE4 Phase protection (3 phase models only)
Defrost Indication Busy defrosting
EE8 Communication failure between controller and display.
9STANDA D CONT OLLE PA AMETE S
Parameter Description Range Default
parameter 0 eturn water temperature to start electrical heater 0-50°C 15°C
parameter 1 Setting desired water temperature in water tank. 10-60°C 53°C
parameter 2 Defrosting cycle 10-90min 45min
parameter 3 System Coil Temperature point to start defrosting 0 - -30°C -7
parameter System Coil Temperature point to stop defrosting 2-30°C 13°C
parameter 5 Defrosting cycle 1-12Min 8Min
parameter 6 Heat Pump running controlled by (o-inflowing water temp. 1 – out flowing water temp.0 0-1 0
parameter 7 Memory recovery ( Auto restart) after power failure 0-1 1 (yes)
parameter 8 Electronic expansion valve control(manual / automatic) 0-1 1 (yes)
parameter 9
Different working mode of water pump
0-1 1
Description Range Default
parameter A Fan motor working mode 0=daytime working mode 1=night time working mode 0-1 0
parameter B Target superheat setting F-F -3 to +3
parameter C Manual control of EE valve 10-50 35
parameter D Temperature to start the electric heater (ambient) -5 ~ 10°C 5
parameter E Water temp. difference setting for heat pump restart-up 2 ~ 15°C 3
parameter F Inflowing water temperature -9 ~ 99°C measured
parameter 10 Out flowing water temperature -9 ~ 99°C measured
parameter 11 System Coil temperature -9 ~ 99°C measured
parameter 12 eturn Gas temperature -9 ~ 99°C measured
parameter 13 Ambient temperature -9 ~ 99°C measured
parameter 1
Discharge Gas temperature
0-C7 measured
parameter 15
eal time paces of EE valve
10-50 measured

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10 SE VICING THE HEAT PUMP
ITS heat pumps are designed to be virtually maintenance free but due to external factors (water
quality, air quality, accumulation of dirt of leaves on the evaporator) the units needs to be
serviced at least one per year. The service mostly entails the cleaning of certain components and
making sure all parameters are within specification thereby ensuring that the machine will have a
long lifetime. When it comes to the servicing of an ITS heat pump, this must be done by an
accredited ITS installer. Failure to have the unit serviced an accredited ITS installer may result in
the warranty being made null and void.
LOOKING AFTE YOU HEAT PUMP
•Always ensure that your heat pump is kept clean of debris (leaves and other items) which
may obstruct the inlet / outlet vents.
•Always ensure the unit is switched off when you wish to remove items which are stuck in
the vent etc.
•Should you wish to go on holiday for periods longer than 2 – 3 months, it is always
recommended that you set the timer to switch the unit on for a few minutes every day.
Doing this will prevent the pump from becoming stagnant.
•Keep shrubs pruned back at least 50cm around all sides of the heat pump.
•We can’t re-iterate it enough how important it is for you to have your heat pump serviced
at least once a year. This will pro long the life span of the heat pump ensuring you are
guaranteed years of water heating savings.
11 ADVANCED UST P OTECTION
BLUCHEM T EATMENT
The ITS 4.7kW domestic heat pump has a plastic shell which makes the installation along coastal
areas a lot less prone to corrosion. The evaporator coil however is still exposed and so for
installations along the coast or near to the ocean (20-35km radius) ITS Solar highly recommend
that all heat pumps be coated with BluChem or other ITS approved anti-corrosion coating.
For more information on BluChem please visit: www.bluchem.co.za
The application of a high quality corrosive resistant coating such as BluChem will -
•educe electricity cost due to effective unit operation.
•educed overall maintenance cost.
•Lengthen product life expectancy of the outdoor unit.
12 WA ANTY
All ITS heat pumps come with a standard twelve month warranty and a limited extended five year
warranty effective from the date of purchase. To view the full warranty, please visit our website
– www.itssolar.co.za