LG HX966TZ User manual

P/NO : AFN75272777 FEBRUARY, 2011
NETWORK 3D Blu-ray™
HOME THEATER
SERVICE MANUAL
MODEL: HX966TZ
(HX966TZ, SH96TZ-S/C/W)
CAUTION
BEFORE SERVICING THE UNIT, READ THE “SAFETY PRECAUTIONS”
IN THIS MANUAL.
Website http://biz.lgservice.com
Internal Use Only
MODEL: HX966TZ (HX966TZ, SH96TZ-S/C/W)SERVICE MANUAL

1-1
CONTENTS
SECTION 1 ........ SUMMARY
SECTION 2 ........ ELECTRICAL
SECTION 3 ........ CABINET & MAIN CHASSIS
SECTION 4 ........ BCM7633 F/E LOADER PART
SECTION 5 ........ REPLACEMENT PARTS LIST

1-2
SECTION 1
SUMMARY
CONTENTS
PRODUCT SAFETY SERVICING GUIDELINES FOR BLU-RAY DISC HTS PRODUCTS ...................... 1-3
SERVICING PRECAUTIONS .......................................................................................................................... 1-4
• GENERAL SERVICING PRECAUTIONS
• INSULATION CHECKING PRODEDURE
• ELECTROSTATICALLY SENSITIVE (ES) DEVICES
HIDDEN KEY MODE........................................................................................................................................ 1-5
SOFTWARE UPGRADE.................................................................................................................................. 1-6
FIRMWARE UPDATE FOR WIRELESS DEVICE......................................................................................... 1-7
NETWORK UPDATE ....................................................................................................................................... 1-8
SPECIFICATIONS.......................................................................................................................................... 1-11

1-3
PRODUCT SAFETY SERVICING GUIDELINES
FOR BLU-RAY DISC HTS PRODUCTS
IMPORTANT SAFETY NOTICE
This manual was prepared for use only by properly trained audio-video service
technicians.
When servicing this product, under no circumstances should the original design be
modified or altered without permission from LG Corporation. All components should
be replaced only with types identical to those in the original circuit and their physical
location, wiring and lead dress must conform to original layout upon completion of
repairs.
Special components are also used to prevent x-radiation, shock and fire hazard.
These components are indicated by the letter “x” included in their component des-
ignators and are required to maintain safe performance. No deviations are allowed
without prior approval by LG Corporation.
Circuit diagrams may occasionally differ from the actual circuit used. This way,
implementation of the latest safety and performance improvement changes into the
set is not delayed until the new service literature is printed.
CAUTION : Do not attempt to modify this product in any way. Never perform cus-
tomized installations without manufacturer’s approval. Unauthorized modifications
will not only void the warranty, but may lead to property damage or user injury.
Service work should be performed only after you are thoroughly familiar with these
safety checks and servicing guidelines.
GRAPHIC SYMBOLS
The exclamation point within an equilateral triangle is intended to
alert the service personnel to important safety information in the
service literature.
The lightning flash with arrowhead symbol within an equilateral
triangle is intended to alert the service personnel to the presence of
noninsulated “dangerous voltage” that may be of sufficient magnitude
to constitute a risk of electric shock.
The pictorial representation of a fuse and its rating within an equi-
lateral triangle is intended to convey to the service personnel the
following fuse replacement caution notice:
CAUTION : FOR CONTINUED PROTECTION AGAINST RISK
OF FIRE, REPLACE ALL FUSES WITH THE SAME TYPE AND
RATING AS MARKED NEAR EACH FUSE.
SERVICE INFORMATION
While servicing, use an isolation transformer for protection from AC line shock. After
the original service problem has been corrected, make a check of the following:
FIRE AND SHOCK HAZARD
1. Be sure that all components are positioned to avoid a possibility of adjacent
component shorts. This is especially important on items trans-ported to and from
the repair shop.
2. Verify that all protective devices such as insulators, barriers, covers, shields,
strain reliefs, power supply cords, and other hardware have been reinstalled per
the original design. Be sure that the safety purpose of the polarized line plug has
not been defeated.
3. Soldering must be inspected to discover possible cold solder joints, solder
splashes, or sharp solder points. Be certain to remove all loose foreign par-
ticles.
4. Check for physical evidence of damage or deterioration to parts and compo-
nents, for frayed leads or damaged insulation (including the AC cord), and
replace if necessary.
5. No lead or component should touch a high current device or a resistor rated at 1
watt or more. Lead tension around protruding metal surfaces must be avoided.
6. After reassembly of the set, always perform an AC leakage test on all exposed
metallic parts of the cabinet (the channel selector knobs, antenna terminals,
handle and screws) to be sure that set is safe to operate without danger of
electrical shock. DO NOT USE A LINE ISOLATION TRANSFORMER DURING
THIS TEST. Use an AC voltmeter having 5000 ohms per volt or more sensitivity
in the following manner: Connect a 1500 ohm, 10 watt resistor, paralleled by a
.15 mfd 150V AC type capacitor between a known good earth ground water pipe,
conduit, etc.) and the exposed metallic parts, one at a time. Measure the AC volt-
age across the combination of 1500 ohm resistor and .15 mfd capacitor. Reverse
the AC plug by using a non-polarized adaptor and repeat AC voltage measure-
ments for each exposed metallic part. Voltage measured must not exceed 0.75
volts RMS. This corresponds to 0.5 milliamp AC. Any value exceeding this limit
constitutes a potential shock hazard and must be corrected immediately.
TIPS ON PROPER INSTALLATION
1. Never install any receiver in a closed-in recess, cubbyhole, or closely fitting shelf
space over, or close to, a heat duct, or in the path of heated air flow.
2. Avoid conditions of high humidity such as: outdoor patio installations where dew
is a factor, near steam radiators where steam leakage is a factor, etc.
3. Avoid placement where draperies may obstruct venting. The customer should
also avoid the use of decorative scarves or other coverings that might obstruct
ventilation.
4. Wall- and shelf-mounted installations using a commercial mounting kit must
follow the factory-approved mounting instructions. A product mounted to a shelf
or platform must retain its original feet (or the equivalent thickness in spacers) to
provide adequate air flow across the bottom. Bolts or screws used for fasteners
must not touch any parts or wiring. Perform leakage tests on customized instal-
lations.
5. Caution customers against mounting a product on a sloping shelf or in a tilted
position, unless the receiver is properly secured.
6. A product on a roll-about cart should be stable in its mounting to the cart.
Caution the customer on the hazards of trying to roll a cart with small casters
across thresholds or deep pile carpets.
7. Caution customers against using extension cords. Explain that a forest of exten-
sions, sprouting from a single outlet, can lead to disastrous consequences to
home and family.

1-4
SERVICING PRECAUTIONS
CAUTION: Before servicing the BLU-RAY DISC HTS covered
by this service data and its supplements and addends, read
and follow the SAFETY PRECAUTIONS. NOTE: if unfore-
seen circumstances create conflict between the following
servicing precautions and any of the safety precautions in this
publications, always follow the safety precautions.
Remember Safety First :
General Servicing Precautions
1. Always unplug the BLU-RAY DISC HTS AC power cord
from the AC power source before:
(1) Removing or reinstalling any component, circuit board,
module, or any other assembly.
(2) Disconnecting or reconnecting any internal electrical
plug or other electrical connection.
(3) Connecting a test substitute in parallel with an electro-
lytic capacitor.
Caution : A wrong part substitution or incorrect polar-
ity installation of electrolytic capacitors may result in an
explosion hazard.
2. Do not spray chemicals on or near this BLU-RAY DISC HTS
or any of its assemblies.
3. Unless specified otherwise in this service data, clean elec-
trical contacts by applying an appropriate contact cleaning
solution to the contacts with a pipe cleaner, cotton-tipped
swab, or comparable soft applicator.
Unless specified otherwise in this service data, lubrication of
contacts is not required.
4. Do not defeat any plug/socket B+ voltage interlocks with
whitch instruments covered by this service manual might be
equipped.
5. Do not apply AC power to this BLU-RAY DISC HTS and / or
any of its electrical assemblies unless all solidstate device
heat sinks are correctly installed.
6. Always connect the test instrument ground lead to an
appropriate ground before connecting the test instrument
positive lead. Always remove the test instrument ground
lead last.
Insulation Checking Procedure
Disconnect the attachment plug from the AC outlet and turn
the power on. Connect an insulation resistance meter (500V)
to the blades of the attachment plug. The insulation resistance
between each blade of the attachment plug and accessible
conductive parts (Note 1) should be more than 1Mohm.
Note 1 : Accessible Conductive Parts include Metal panels,
Input terminals, Earphone jacks,etc.
Electrostatically Sensitive (ES) Devices
Some semiconductor (solid state) devices can be damaged
easily by static electricity. Such components commonly are
called Electrostatically Sensitive (ES) Devices. Examples of
typical ES devices are integrated circuits and some field effect
transistors and semiconductor chip components.
The following techniques should be used to help reduce the
incidence of component damage caused by static electricity.
1. Immediately before handling any semiconductor compo-
nent or semiconductor-equipped assembly, drain off any
electrostatic charge on your body by touching a known
earth ground. Alternatively, obtain and wear a commercially
available discharging wrist strap device, which should be
removed for potential shock reasons prior to applying power
to the unit under test.
2. After removing an electrical assembly equipped with ES
devices, place the assembly on a conductive surface such
as aluminum foil, to prevent electrostatic charge buildup or
exposure of the assembly.
3. Use only a grounded-tip soldering iron to solder or unsolder
ES devices.
4. Use only an anti-static solder removal device. Some solder
removal devices not classified as “anti-static” can generate
electrical charges sufficient to damage ES devices.
5. Do not use freon-propelled chemicals. These can generate
an electrical charge sufficient to damage ES devices.
6. Do not remove a replacement ES device from its protective
package until immediately before you are ready to install
it. (Most replacement ES devices are packaged with leads
electrically shorted together by conductive foam, aluminum
foil,or comparable conductive material).
7. Immediately before removing the protective material from
the leads of a replacement ES device, touch the protective
material to the chassis or circuit assembly into which the
device will be installed.
Caution: Be sure no power is applied to the chassis or cir-
cuit, and observe all other safety precautions.
8.Minimize bodily motions when handling unpackaged
replacement ES devices. (Normally harmless motion such
as the brushing together of your clothes fabric or the lifting
of your foot from a carpeted floor can generate static elec-
tricity sufficient to damage an ES device.)

1-5
HIDDEN MODE AVAILABLE
STATUS ENTRANCE KEY EXIT KEY DISPLAY
DISPLAY SYSTEM
INFORMATION SETUP MENU ON 1+3+9+7+1+3+9+ ENTER or MP2
PAUSE or HOME
※'Pause' Key
FACTORY RESET
SYSTEM
INFORMATION
(KEY,VERSION)
DISPLAY DEBUG
INFORMATION
(NO DISC or OPEN)
and MENU OFF 4+5+6+2+5+8+0 RETURN/PAUSE
1.PLATFORM
INFORMATION
2.FATAL ERROR
MESSAGE
3.SYSTEM DEBUG
MESSAGE
4.LOADER DEBUG
MESSAGE
5.HDMI
CONNECTION
INFO
EEPROM INITIAL POWER ON
STATUS
Front 'STOP' +
RMC '0' for 5s Auto exit "E2P CLEAR"
DOOR LOCK
DVD FUNCTION
and POWER ON
STATUS
Front 'STOP' +
RMC 'STOP' for 5s Toggling "Locked" display for 3s
WIRELESS SPK
REMATE
POWER ON
STATUS
Front 'STOP' +
RMC 'MUTE' "REMATE"
HIDDEN KEY MODE

1-6
SOFTWARE UPGRADE
• Burn a DVD recordable disc or USB with a file that is named to “LG_HB_6100B33.ROM”.
• Insert a upgrading disc or USB.
• Show help message for disc upgrade as follows.
< in the case of Back End program & Front End program >
Press play key to upgrade and it will show progress information
After completing upgrade then power is off.

1-7
FIRMWARE UPDATE FOR WIRELESS DEVICE
1. WIRELESS MODULE UPDATE METHOD
Update must be performed without interference.
1) Select “1” on test band.
- You must select a band without interference.
2) USB update
- During the software update procedure, do not turn off the unit.
2-1) Copy the update file to the USB device after rename as “WIRELESS_HB906.BIN”.
2-2) Insert a USB device and perform the update.
- It is indicated “SEND xx” during transmission (xx is progress rate %.).
- LED is turned off during RX writing.
※
In case of connection is unstable; In case of update is no response more than 20 seconds; Update fail.
※At this time, turn off RX/TX then update will fail and the previous version of program will work.
- If RX update is finished, LED light is on.
- If TX update is finished, it is power off automatically.
2-3) If the update is finished, TX is power off. RX is turned on after LED light is off.
3) Remove the power cord. After 5 seconds, reconnect the cord and turn on TX.
4) Factory
4-1) Press set “STOP” + remote control “6” during 3 seconds to perform TX FACTORY.
- “WL RESET” appears on FLD.
4-2) Press PAIRING button on RX during 5 seconds.
- LED blinks blue and red alternately to 0.5 second intervals.
Condition:
1) Wireless module update must be performed without interference.
2) You must update after switching TEST BAND.
3) After wireless module update, you must perform TX/RX FACTORY.
2. WIRELESS MICOM UPDATE METHOD
Update must be performed without interference.
1) Select “1” on test band.
- You must select a band without interference.
2) USB update
- During the software update procedure, do not turn off the unit.
2-1) Copy the update file to the USB device after rename as “WIRELESS_MICOM_HB906.HEX”.
2-2) Insert a USB device and perform the update.
- It is indicated “SEND xx” during transmission (xx is progress rate %.).
- “FINALIZE” indication is blinked to FLD of main set during RX MICOM writing.
※ In case of connection is unstable; In case of update is no response more than 20 seconds; Update fail.
※ At this time, turn off RX/TX then Micom update will fail and the previous version of program will work.
2-3) If the update is finished, RX LED is turned off and on. Main set is power off automatically.
3) Remove the power cord. After 5 seconds, reconnect the cord and turn on TX.
Condition:
1) Wireless module update must be performed without interference.
2) You must update after switching TEST BAND.

1-8
NETWORK UPDATE
1) Press Home on the Remote Control.
2) Press or to select the Setup mode.
3) Select Others --> Software Update
4) On the UPDATE window, press or ENTER to
check for the newest update.
(Checking will takes about one minute.)
Caution:
Pressing Enter while checking for the update will end
process
You can update the firmware by connecting your unit device directly to the S/W update server.
Configuring Network Settings
To update the firmware by connecting your player directly to the S/W update server, your player must be
connected to network. If your player is not connected to network, make a physical connection.

1-9
If newer version exists,
5) If newer version exists, the message
“A new update was found. Do you want to
download it?” appears.
Select OK to download the update.
(Selecting CANCEL will end the update.)
6) The player starts downloading the newest update
from the SBP server.
7) When downloading is completed, the message,
“Download is complete. Do you want to
update?” appears.
8) Select OK to start updating

1-10
9) Update will be processed
Caution :
Do not turn off the power during firmware update.
10) When update is completed, the message,
“Update is complete.” will appear, and the power
will turn off automatically after 5 seconds.
11) Turn the power back on.
The system now operates with the new version.

1-11
SPECIFICATIONS
• GENERAL
Power requirements Refer to main label on the rear panel.
Power consumption Refer to main label on the rear panel.
Dimensions (W x H x D) Approx. 439 X 61 X 284 mm (17.3 X 2.4 X 11.2 inches)
Net Weight (Approx.) 3.04 kg (6.7 lbs)
Operating temperature 5 °C to 35 °C (41 °F to 95 °F)
Operating humidity 5 % to 90 %
• INPUTS/OUTPUTS
VIDEO OUT 1.0 V (p-p), 75 Ω, sync negative, RCA jack x 1
COMPONENT VIDEO OUT (Y) 1.0 V (p-p), 75 Ω, sync negative, RCA jack x 1
(Pb)/(Pr) 0.7 V (p-p), 75 Ω, RCA jack x 2
HDMI IN/OUT (video/audio) 19 pin (Type A, HDMI™ Connector)
ANALOG AUDIO IN 2.0 Vrms (1 kHz, 0 dB), 600 Ω, RCA jack (L, R) x 1
DIGITAL IN (OPTICAL) 3 V (p-p), Optical jack x 1
PORT. IN 0.5 Vrms (3.5 mm stereo jack)
• TUNER
FM Tuning Range 87.5 to 108.0 MHz or 87.50 to 108.00 MHz
• AMPLIFIER
Power output (4 Ω/ 3 Ω), (RMS), THD 10 %
Total 1 100 W
Front 180 W x 2
Center 180 W
Rear 180 W x 2
Sub-Woofer 200 W (Passive)
• SYSTEM
Laser Semiconductor laser
Wavelength 405 nm / 650 nm
Signal system Standard PAL/NTSC color TV system
Frequency response 20 Hz to 18 kHz (48 kHz, 96 kHz, 192 kHz sampling)
Harmonic distortion Less than 0.05 %
Dynamic range More than 80 dB
LAN port Ethernet jack x 1, 10BASE-T / 100BASE-TX
Wireless LAN (internal antenna) Integrated IEEE 802.11n (5 GHz and 2.4 GHz bands) wireless
networking access, compatible with 802.11a/b/g Wi-Fi networks.
Bus Power Supply (USB) DC 5 V 500 mA

1-12
• SPEAKERS
Front speaker (Left/ Right)
Type 2 Way 3 speaker
Impedance Rated 4 Ω
Input Power 180 W
Max. Input power 360 W
Net Dimensions (W x H x D) 256 x 1250 x 256 mm (10.1 x 49.2 x 10.1 inches)
Net Weight 3.5 kg (7.7 lbs)
Rear speaker (Left/ Right)
Type 2 Way 3 speaker
Impedance Rated 4 Ω
Input Power 180 W
Max. Input power 360 W
Net Dimensions (W x H x D) 256 x 1250 x 256 mm (10.1 x 49.2 x 10.1 inches)
Net Weight 3.5 kg (7.7 lbs)
Center speaker
Type 1 Way 1 speaker
Impedance Rated 4 Ω
Input Power 180 W
Max. Input power 360 W
Net Dimensions (W x H x D) 410 x 80 x 53 mm (16.1 x 3.1 x 2.1 inches)
Net Weight 0.8 kg (1.8 lbs)
Subwoofer
Type 1 Way 1 speaker
Impedance Rated 3 Ω
Input Power 200 W
Max. Input power 400 W
Net Dimensions (W x H x D) 215 x 397 x 373 mm (8.5 x 15.6 x 14.7 inches)
Net Weight 6.5 kg (14.3 lbs)

2-1
SECTION 2 ELECTRICAL
CONTENTS
DIGITAL DISPLAY & MEDIA TRAINING MASTER ......................................................................................... 2-2
ONE PONIT REPAIR GUIDE .......................................................................................................................... 2-77
1. NO POWER PROBLEM ....................................................................................................................... 2-77
2. THE LAYOUT OF MAIN BOARD ......................................................................................................... 2-79
3. NO BOOTING WHEN YOU TURN THE UNIT ON, NO MESSAGE OR “PLEASE WAIT” ON FRONT PANEL ... 2-81
4. WIRED NETWORK CONNECTION ERROR ....................................................................................... 2-90
5. BAD HDMI VIDEO / AUDIO OUTPUT.................................................................................................. 2-91
6. BAD HDMI VIDEO / AUDIO INPUT...................................................................................................... 2-92
ELECTRICAL TROUBLESHOOTING GUIDE................................................................................................. 2-93
1. POWER SUPPLY ON SMPS BOARD.................................................................................................. 2-93
2. POWER SUPPLY ON MAIN BOARD................................................................................................... 2-95
3. SYSTEM PART..................................................................................................................................... 2-97
4. NO CVBS VIDEO OUTPUT.................................................................................................................. 2-99
5. NO AUDIO OUTPUT .......................................................................................................................... 2-100
6. NO HDMI OUTPUT............................................................................................................................. 2-103
7. NO HDMI INPUT................................................................................................................................. 2-104
8. TOUCH TROUBLESHOOTING .......................................................................................................... 2-105
WAVEFORMS................................................................................................................................................ 2-107
1. SYSTEM PART-1 (X-TAL).................................................................................................................. 2-107
2. SYSTEM PART-2 (DDR3 MEMORY) ................................................................................................. 2-108
3. VIDEO PART (100% FULL COLOR-BAR) ......................................................................................... 2-109
4. HDMI PART ........................................................................................................................................ 2-110
5. MICOM AND MPEG I/F PART............................................................................................................ 2-111
WIRING DIAGRAM........................................................................................................................................ 2-113
BLOCK DIAGRAMS ...................................................................................................................................... 2-115
1. SMPS BLOCK DIAGRAM................................................................................................................... 2-115
2. MPEG / AMP BLOCK DIAGRAM ....................................................................................................... 2-117
3. HDMI / VFD / TOUCH / VIDEO / DC-DC BLOCK DIAGRAM ............................................................ 2-119
4. POWER - BCM / FE / MICOM / HDMI BLOCK DIAGRAM ................................................................ 2-121
5. POWER - DSP / ADC / DIR BLOCK DIAGRAM ................................................................................ 2-123
6. POWER - FRONT / i-Pod / USB / Wi-Fi / TOUCH BLOCK DIAGRAM.............................................. 2-125
CIRCUIT DIAGRAMS .................................................................................................................................... 2-127
1. SMPS CIRCUIT DIAGRAM ................................................................................................................ 2-127
2. MAIN - CPU#1 CIRCUIT DIAGRAM................................................................................................... 2-129
3. MAIN - CPU#2 CIRCUIT DIAGRAM................................................................................................... 2-131
4. MAIN - DDR3, NAND CIRCUIT DIAGRAM ........................................................................................ 2-133
5. MAIN - BCM7633 FRONT END CIRCUIT DIAGRAM ........................................................................ 2-135
6. MAIN - MICOM CIRCUIT DIAGRAM.................................................................................................. 2-137
7. MAIN - HDMI CIRCUIT DIAGRAM ..................................................................................................... 2-139
8. MAIN - ADC, DIR CIRCUIT DIAGRAM .............................................................................................. 2-141
9. MAIN - DSP CIRCUIT DIAGRAM....................................................................................................... 2-143
10. MAIN - POWER CIRCUIT DIAGRAM................................................................................................. 2-145
11. MAIN - I/O CIRCUIT DIAGRAM.......................................................................................................... 2-147
12. PWM CIRCUIT DIAGRAM.................................................................................................................. 2-149
13. AMP CIRCUIT DIAGRAM................................................................................................................... 2-151
14. FRONT JACK CIRCUIT DIAGRAM - OPTIONAL PART.................................................................... 2-153
15. FRONT CIRCUIT DIAGRAM .............................................................................................................. 2-157
16. FUNCTION TOUCH CIRCUIT DIAGRAM .......................................................................................... 2-159
17. POWER TOUCH CIRCUIT DIAGRAM ............................................................................................... 2-161
CIRCUIT VOLTAGE CHART......................................................................................................................... 2-163
PRINTED CIRCUIT BOARD DIAGRAMS ..................................................................................................... 2-165
1. MAIN P. C. BOARD DIAGRAM .......................................................................................................... 2-165
2. SMPS P. C. BOARD DIAGRAM ......................................................................................................... 2-167
3. AMP P. C. BOARD DIAGRAM ........................................................................................................... 2-169
4. FRONT P. C. BOARD DIAGRAM....................................................................................................... 2-171
5. FUNCTION TOUCH P. C. BOARD DIAGRAM................................................................................... 2-173
6. POWER TOUCH P. C. BOARD DIAGRAM........................................................................................ 2-174
7. JACK P. C. BOARD DIAGRAM (OPTIONAL PART).......................................................................... 2-175

2-2
DIGITAL DISPLAY & MEDIA TRAINING MASTER
Objective: To provide clear and concise guidelines for customer service agents to handle calls on
box goods calls.
1. DISTORTED PICTURE
1-1. Lines on Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.
What cables is
the customer using to
connect the BD?
NO
YES
Determine what cables the customer is using to connect
the BD to the TV and if connected properly. Refer to OM for
connections. Tighten any loose cables. Make sure the customer
is not connecting a BD to VCR or BD to DVD Recorder.
Copy protection can distort the picture on older DVD models.
Is the TV set
to the correct input?
NO
YES
Make sure the TV is on the correct input.
Turn TV off, then on to determine input.
Video when using composite, or component.
DVI when using DVI, and HDMI when using HDMI.
Do lines appear when
watching multiple discs?
NO
YES
One disc displaying the issue is a problem with the disc.
Multiple discs displaying the problem could indicate the BD lens
needs to be cleaned. Recommend the customer use a lens
cleaner on the BD. A lens cleaner is available at any local
electronics retailer.
Do lines appear when
watching a TV program?
NO
YES
Lines appearing when watching a TV program indicates
an issue with the display. If the TV program is fine,
then connect the BD to another input on the display to
determine if the problem is following the BD.
Do lines appear
when the BD is
connected to another TV?
NO
YES
Connect the BD to another TV and play a disc.
No lines during disc play back indicates a problem with the first TV.
Please refer to the owners manual for instructions on how to
connect the BD to a TV. If the BD has a problem on the
second TV, then see service chart for service information.
Has the customer tried
another set of cables?
NO Have the customer try another set of cables. A bad cable can
also cause video problems. Test the cable with another device to
the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.

2-3
DIGITAL DISPLAY & MEDIA TRAINING MASTER
What cables is the customer
using to connect the BD?
NO
YES
Determine what cables the customer is using to connect the BD to
the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer is not connecting a
BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.
Is the TV set to
the correct input?
NO
YES
Make sure the TV is on the correct input. Turn TV off,
then on to determine input. Video when using composite,
or component. DVI when using DVI, and HDMI when using HDMI.
Do ghosting appear when
watching multiple discs?
NO
YES
One disc displaying the issue is a problem with the disc.
Multiple discs displaying the problem could indicate the BD lens
needs to be cleaned. Recommend the customer use a lens cleaner
on the BD. A lens cleaner is available at any local electronics retailer.
Do lines appear when
watching a TV program?
NO
YES
Ghosting appearing when watching a TV program indicates an
issue with the display. If the TV program is fine, then connect
the BD to another input on the display to determine
if the problem is following the BD.
Does ghosting
appear when the BD is
connected to another TV?
NO
YES
Connect the BD to another TV and play a disc.
No ghosting during disc play back indicates a problem with the first TV.
Please refer to the owners manual for instructions on how to
connect the BD to a TV. If the BD has a problem on the second TV,
then see service chart for service information.
Has the customer tried
another set of cables?
NO Have the customer try another set of cables. A bad cable can
also cause video problems. Test the cable with another device to
the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.
1-2. Ghost Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.

2-4
DIGITAL DISPLAY & MEDIA TRAINING MASTER
What cables is the customer
using to connect the BD?
NO
YES
Determine what cables the customer is using to connect the BD to
the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer is not connecting
a BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.
Is the TV set to
the correct input?
NO
YES
Make sure the TV is on the correct input. Turn TV off,
then on to determine input. Video when using composite,
or component. DVI when using DVI, and HDMI when using HDMI.
Does rolling appear when
watching multiple discs?
NO
YES
One disc displaying the issue is a problem with the disc.
Multiple discs displaying the problem could indicate the BD lens
needs to be cleaned. Recommend the customer use a lens cleaner
on the BD. A lens cleaner is available at any local electronics retailer.
Does rolling appear when
watching a TV program?
NO
YES
Rolling appearing when watching a TV program indicates
an issue with the display. If the TV program is fine, then connect
the BD to another input on the display to determine if the problem
is following the BD.
Does rolling appear
when the BD is connected to
another TV?
NO
YES
Connect the BD to another TV and play a disc. No lines during disc play
back indicates a problem with the first TV. Please refer to the owners
manual for instructions on how to connect the BD to a TV. If the BD has a
problem on the second TV, then see service chart for service information.
Has the customer tried
another set of cables?
NO Have the customer try another set of cables. A bad cable can also
cause video problems. Test the cable with another device to the TV
to also determine if the TV is bad. If BD is problem,
please see service chart for service information.
1-3. Rolling Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.

2-5
DIGITAL DISPLAY & MEDIA TRAINING MASTER
What cables is the customer
using to connect the BD?
NO
YES
Determine what cables the customer is using to connect the BD to
the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer is not connecting a
BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.
Is the TV set to
the correct input?
NO
YES
Make sure the TV is on the correct input. Turn TV off, then on
to determine input. Video when using composite, or component.
DVI when using DVI, and HDMI when using HDMI.
Does shaking appear when
watching multiple discs?
NO
YES
One disc displaying the issue is a problem with the disc.
Multiple discs displaying the problem could indicate the BD lens
needs to be cleaned. Recommend the customer use a lens cleaner
on the BD. A lens cleaner is available at any local electronics retailer.
Does shaking appear when
watching a TV program?
NO
YES
Shaking appearing when watching a TV program indicates
n issue with the display. If the TV program is fine, then connect
the BD to another input on the display to determine if the problem
is following the BD.
Does shaking appear
when the BD is connected to
another TV?
NO
YES
Connect the BD to another TV and play a disc. No shaking during
disc play back indicates a problem with the first TV. Please refer to
the owners manual for instructions on how to connect the BD to a TV.
If the BD has a problem on the second TV,
then see service chart for service information.
Has the customer tried
another set of cables?
NO Have the customer try another set of cables. A bad cable can
also cause video problems. Test the cable with another device to
the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.
1-4. Shaky Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.

2-6
DIGITAL DISPLAY & MEDIA TRAINING MASTER
What cables is the customer
using to connect the BD?
NO
YES
Determine what cables the customer is using to connect the BD to
the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer is not connecting
a BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.
Is the TV set to
the correct input?
NO
YES
Make sure the TV is on the correct input. Turn TV off,
then on to determine input. Video when using composite, or component.
DVI when using DVI, and HDMI when using HDMI.
Does blurriness appear when
watching multiple discs?
NO
YES
One disc displaying the issue is a problem with the disc.
Multiple discs displaying the problem could indicate the BD lens
needs to be cleaned. Recommend the customer use a lens cleaner on
the BD. A lens cleaner is available at any local electronics retailer.
Does blurriness appear when
watching a TV program?
NO
YES
Blurriness appearing when watching a TV program indicates an
issue with the display. If the TV program is fine, then connect
the BD to another input on the display to determine if the problem
is following the BD.
Does blurriness appear
when the BD is connected to
another TV?
NO
YES
Connect the BD to another TV and play a disc. No blurriness
during disc play back indicates a problem with the first TV.
Please refer to the owners manual for instructions on how to connect
the BD to a TV. If the BD has a problem on the second TV,
then see service chart for service information.
Has the customer tried
another set of cables?
NO Have the customer try another set of cables.
A bad cable can also cause video problems. Test the cable with another
device to the TV to also determine if the TV is bad. If BD is problem, please
see service chart for service information.
1-5. Blurry Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.

2-7
DIGITAL DISPLAY & MEDIA TRAINING MASTER
2. NO PICTURE
2-1. Black Screen
The entire screen is black.
Does the BD on-screen
menu appear?
NO
YES
Make sure the customer did not select 480i resolution in the menu
of the BD player if using HDMI connections. Change resolution on
upconversion BD player by pushing the resolution button of the remote
controller. HDMI don’t support 480i resolution.
What cables is the customer
using to connect the BD?
NO
YES
Determine what cables the customer is using to connect the BD to
the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer is not connecting a
BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.
Is the TV set to
the correct input?
NO
YES
Make sure the TV is on the correct input. Turn TV off,
then on to determine input. Video when using composite, or component.
DVI when using DVI, and HDMI when using HDMI.
Is the customer able to
watch TV programming?
NO
YES
If the customer is not able to watch television then he may have a
problem with his television, especially if the cable signal comes
through on a different input. If the customer can not get a TV program,
then he still may have a problem with the particular input on his TV.
Can the customer connect
the BD to another TV?
NO
YES
Have the customer connect the BD to another TV in order to
determine if the problem is the BD or the TV. Refer to the OM for
connections assistance. If the BD works on the second TV,
then the customer has a problem with his TV.
Has the customer tried
another set of cables?
NO Have the customer try another set of cables. A bad cable can
also cause video problems. Test the cable with another device to the TV
to also determine if the TV is bad. If BD is problem, please see
service chart for service information.