LifeFone VIP x User manual

Saves Lives When Seconds Count®
At-Home and On-The-Go VIPx
with Optional Fall Detection
User’s Guide
MEDICAL ALERT SERVICES
STEP 1
STEP 2
STEP 3 COMPLETE AND MAIL BACK
THE ENCLOSED EMERGENCY
CARE PLAN AGREEMENT
Follow these 3 steps to activate your device.
PLUG-IN AND CHARGE YOUR
LIFEFONE VIPx DEVICE
CALL TO ACTIVATE! 1-800-940-0262
VIP
™

LifeFone At-Home & On-The-Go VIPx User’s Guide 1
Table of Contents
VIPx Voice in Pendant Overview.................................... 2
Your VIPx and Charging Cradle..................................... 3
STEP 1: Plug-In and Charge the LifeFone VIPx............. 4
STEP 2: Test Your VIPx System...................................... 5
STEP 3: Send LifeFone Your Emergency Plan............... 6
Testing Your VIPx Monthly ............................................ 7
Placing an Emergency Call with VIPx ............................ 7
Charging Information .................................................... 8
Wearing Your VIPx ......................................................... 9
Replacing Lanyard with a Belt Clip.............................. 10
Cleaning Your VIPx ...................................................... 10
Location Information ................................................... 11
Optional Features........................................................ 12
Optional: Automatic Fall Detection............................. 13
Important! Location, Coverage, Water Resistance...... 14
Pacemaker and FCC Information ................................ 15

QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262
2
VIP
™
LifeFone VIPx (Voice-in-Pendant) Overview
VIPx in Charging Cradle
VIPx is available in Black,
Silver or White
call
button
blue call
light / red
battery light
speaker
microphones

LifeFone At-Home & On-The-Go VIPx User’s Guide 3
VIPx and Charging Cradle Notes
• The Charging Cradle is for holding the VIPx while
charging
• Emergency Call Button, when pushed, initiates a two-
way call to LifeFone’s response team
• Speaker allows you to hear LifeFone’s response team
• Microphone allows LifeFone’s response team to
hear you
• Charging Pins connect Charging Cradle to the VIPx
(be sure to keep these pins clean and free of debris)
• Power Cord connects the charging cradle to a
standard wall outlet.
Red battery light
While charging, the light will
ash red every 5 seconds
until the device is fully
charged. Typical charging
time is 2 to 3 hours.
Once fully charged, the light
will be solid red.
If the battery is low, the light
will slowly ash red when off
the charging cradle.
microphones
Blue call light
During an emergency call,
the light will be solid blue.

QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262
4
Plug-In and Charge VIPx
Step 1: Charge your VIPx
1. Plug the Power Cord into a
standard wall outlet.
2. Place VIPx into the charging
cradle as shown. VIPx is
charging when it is in the
charging cradle and the
Emergency Call Button is
ashing red.
3. VIPx is fully charged when the
Emergency Call Button is solid
red. Typical charging time is 2
to 3 hours.
4. The light ashes red every 5 seconds while charging
and is solid red when VIPx is fully charged.
5. It is normal for the light to be off when the device is
not in the charging cradle. Only charge as needed.
NOTE: For best results, charge your VIPx device at
least every 3 to 4 days.
IMPORTANT: If the battery is low, the device will
state, “Battery low, please charge” when you
press the call button. It will then place the call.
IMPORTANT: VIPx is not ready for use until you
have charged VIPx in the Charger for 3 hours and
then completed the set up call with your LifeFone
response team.
STEP 1
IMPORTANT: Fully charge VIPx before rst use.

LifeFone At-Home & On-The-Go VIPx User’s Guide 5
Speaker
Emergency
Call Button
Test your VIPx
Step 2: Press the Emergency Call Button
1. Press the Button in
the center of the
VIPx to connect
to LifeFone.
2. Press and hold the
Call Button for 3
seconds or until
the light turns blue.
The VIPx will begin
the call.
3. The VIPx can remain
in the Charger
during the call
to your LifeFone
response team.
4. Tell the LifeFone Care Specialist that you are
testing your system.
5. When you complete the call with LifeFone, your
VIPx will be set up.
Note: If the VIPx does not power on when placed
in the charging cradle, or cannot detect a cellular
network, call LifeFone Customer Service at 1-800-
940-0262.
STEP 2

QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262
6
STEP 3
Your Emergency Care Plan Agreement
authorizes LifeFone to respond properly in
the event of an emergency.
WE MUST RECEIVE YOUR SIGNED SERVICE
AGREEMENT WITHIN SEVEN (7) DAYS
FROM YOUR ORIGINAL RECEIPT TO
ENSURE THE BEST PROTECTION POSSIBLE.
Enclosed are two (2) copies of your Emergency Care Plan
Agreement. Make sure to review all of the information
in this document carefully to ensure accuracy.
Once you’ve conrmed that
all of the information on your
Agreement is correct, please
sign and date the bottom
of the Agreement where
indicated, and return it to us in
the prepaid envelope provided.
Please keep the yellow copy
for your own personal records.
Complete and Mail Back the
Enclosed Emergency Care Plan
LifeFone Emergency Care Plan Agreement
1. SUBSCRIBER
7. ACCEPT AGREEMENT
2. PAYER (if different from subscriber)
16 Yellowstone Avenue, White Plains, NY 10607-1324 Phone: [phone] Fax: [phone]
Fax this form to: 1-800-747-2032
or email: [email protected]
SEE REVERSE SIDE FOR TERMS AND CONDITIONS OF THISAGREEMENT. READ THEM BEFORE YOU SIGN THIS AGREEMENT. SUBSCRIBER
ACKNOWLEDGES THAT HE/SHE HAS RETAINED A COPY OF THISAGREEMENT. THISAGREEMENT MAY BE CANCELLED WITH OR WITHOUT
CAUSE ATANY TIME PRIOR TO MIDNIGHT OF THE SEVENTH BUSINESS DAYAFTER SIGNATURE OF THE AGREEMENT.
Subscriber Signature Date Payer Signature (if not Subscriber)
Date
3. HIDDEN KEY AND LOCK BOX
Complete and return this agreement within 48 hours after receipt of equipment.
Return white copy of this agreement in the prepaid envelope. Call with questions 1-800-882-2280 x407
.
Unit ID: ________________ Entered: _________ Operator : ____________ Rep: _____________ Account #: _____________
THIS SECTION FOR OFFICE USE ONLY FOR PUBLIC SAFETY RESPONDERS: Use local phone number below — do not enter 911
6. SPECIAL INSTRUCTIONS
First Name:
Last Name:
Street Address:
Apartment/Floor:
City: State: Zip:
County/Township:
Nearest Cross Street:
Home Phone: ( )
Alternate Phone: ( )
Email:
Date of Birth: Gender: ❑ Male ❑ Female
First Name:
Last Name:
Mailing Address:
City: State: Zip:
Phone 1: ❑ Home ❑ Work ❑ Cell
( )
Phone 2: ❑ Home ❑ Work ❑ Cell
( )
Email:
Relationship to Subscriber:
5. MEDICAL AND PERSONAL INFORMATION
LF0621-OTG-MA
4. PERSONAL RESPONDERS (List in priority order 1-4. Indicate phone type. Select text/email notification option.)
Is Subscriber Ambulatory? ❑ Yes ❑No Check all that apply: ❑ Walker ❑ Cane ❑ Wheelchair ❑ Scooter
Hidden Key Location: Lock Box Code:
Police: ( ) Fire: ( ) Ambulance: ( )
1. Name:
Relationship: Keyholder:
Email Address:
Phone 1: ( )
Phone 2: ( )
3. Name:
Relationship: Keyholder:
Email Address:
Phone 1: ( )
Phone 2: ( )
❑ Yes ❑ No
❑ Yes ❑ No
Indicate Phone Type,and Select to have TEXT notification of Emergency Dispatch sent to Cell
Indicate Phone Type,and Select to have TEXT notification of Emergency Dispatch sent to Cell
❑ Home ❑ Work ❑ Cell
❑ Send Text Notifications
❑ Home ❑ Work ❑ Cell
❑ Send Text Notifications
❑ Home ❑ Work ❑ Cell
❑ Send Text Notifications
❑ Home ❑ Work ❑ Cell
❑ Send Text Notifications
2. Name:
Relationship: Keyholder:
Email Address:
Phone 1: ( )
Phone 2: ( )
4. Name:
Relationship: Keyholder:
Email Address:
Phone 1: ( )
Phone 2: ( )
❑ Yes ❑ No
❑ Yes ❑ No
Indicate Phone Type,and Select to have TEXT notification of Emergency Dispatch sent to Cell
Indicate Phone Type,and Select to have TEXT notification of Emergency Dispatch sent to Cell
❑ Home ❑ Work ❑ Cell
❑ Send Text Notifications
❑ Home ❑ Work ❑ Cell
❑ Send Text Notifications
❑ Home ❑ Work ❑ Cell
❑ Send Text Notifications
❑ Home ❑ Work ❑ Cell
❑ Send Text Notifications
Allergies:
Preferred Hospital:
Hospital City and State:
Hospital Phone Number: ( )
Primary Care Physician Name:
Physician Phone Number: ( )
Height: Weight: Hair Color: Ethnicity: Preferred Language:
VEHICLE INFO: Make: Model: Color: Year:
Medical Conditions/Physical Limitations:
Medications:
❑ Send Email
Notifications
❑ Send Email
Notifications
❑ Send Email
Notifications
❑ Send Email
Notifications

LifeFone At-Home & On-The-Go VIPx User’s Guide 7
Testing the LifeFone VIPx
Test Your System Monthly
• Press the pendant button rmly once, until the light
turns blue.
• Once the alarm is received by LifeFone, an
Emergency operator will communicate with you
through the speaker.
• Please state clearly that “THIS IS A TEST.” If you do
not explain to the LifeFone operator that you are
testing your unit, emergency help will be dispatched.
• It’s recommended that you test
your system once a month, every
month.
If you have any trouble performing
this test, please contact customer
support 24/7 at 1-800-940-0262.
Placing an Emergency Call
Step 1. Press and hold the VIPx call button for two
seconds. The light will turn blue.
Step 2. Please hold the device and position the
microphone near your mouth to complete your call.
Step 3. LifeFone’s emergency operator will answer
your call, talk to you to assess your needs, and notify
emergency services if appropriate.

QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262
8
Charging Your VIPx
Place the VIPx in the charging
cradle as shown. The red battery
light ashes every 5 seconds while
charging and is solid when the
device is fully charged. Once the
light is a solid red, your VIPx is fully
charged and ready to use. Typical
charging time is 2-3 hours.
The VIPx battery is designed to
operate on a single charge for
between 6 to 16 days. Charge time
may be reduced as a result of user
activity, cellular coverage, talk time,
device-specic settings, and device
life.
IMPORTANT: VIPx requires adequate battery
charge for proper operation. Low battery may
result in the inability to place a call, automatically
detect a fall, and/or properly locate you
automatically during an emergency.
IMPORTANT: When the Emergency Call Button is
ashing red, your VIPx needs to be charged. For
best results, charge your VIPx device every 3 to 4
days.

LifeFone At-Home & On-The-Go VIPx User’s Guide 9
Wearing VIPx
Wear your device as often as possible to be protected. VIPx
can be worn as a pendant around your neck using the supplied
Lanyard or on the supplied beltclip. Although the VIPx can be
worn inside clothing, be advised it may be difcult to reach the
Emergency Call Button in an emergency.
• When wearing your VIPx as a necklace, wear the pendant
around your neck and adjust the lanyard so that it rests at
chest level with the emergency button facing forward, so
that it is easier for you to press.
• When worn with a beltclip, be sure button is facing out.
• Do not put the pendant buttons through the clothes washer
or dryer, or attempt to dry your button out in the oven or
microwave.
• VIPx is water resistant, but should never be submerged in
water. The device should be towel-dried after exposure to
water.
IMPORTANT: Use only the LifeFone-provided
Lanyard. To reduce risk of strangulation, the VIPx
Lanyard is designed to break apart under certain
conditions. Any cord worn around the neck,
however, can pose a risk of strangulation, including
the possibility of serious injury and death. VIPx
users and caregivers should exercise care with the
Lanyard to ensure it does not get caught or tangled
in wheelchairs, walkers and other such equipment.
IMPORTANT : VIPx requires a vertical position
with the Call Button facing away from the body to
operate properly.

QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262
10
To Replace Lanyard With Belt Clip
1. If you prefer to wear the VIPx on a belt clip, rather
than on the necklace lanyard, you can remove the
lanyard by twisting and pulling the silver clip.
2. Pull the lanyard and clip away from the VIPx device.
3. Press the belt clip on the back of the VIPx device until
it clicks.
Note: You must remove the beltclip to charge the
VIPx device in its cradle.
Cleaning Weekly
We recommend that you clean the device weekly to
ensure proper charging.
Take a soft cloth, such as an eyeglass
cleaning cloth, and gently rub the
gold contacts on the device and
charging cradle to remove dirt, oil
and debris.
You can also spray household cleaner onto the cleaning
cloth (though do not spray directly onto the device or
cradle) to remove debris.
12 3

LifeFone At-Home & On-The-Go VIPx User’s Guide 11
Location Information
The VIPx can be located with GPS, Cellular and WiFi
location technologies. As with all location-based
services, it may not always be possible to determine
your location. Multi-level buildings, parking garages, and
even dense urban areas can make it difcult for satellites
and cell phone towers to determine an exact location
IMPORTANT: For proper operation, the VIPx
requires adequate cellular coverage! Poor cellular
coverage may result in the inability to place a call,
locate you in an emergency, or automatically detect
a fall!
It is important to test the device to know if it works
in your area. Remember that your environmental and
topographical conditions may also affect your coverage. If
you experience coverage issues, please contact LifeFone
immediately at 1-800-940-0262.

QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262
12
Optional Features:
Automatic Fall Detection and
Caregiver App for Mobile Phones
LifeFone offers optional features for the VIPx for an
additional monthly charge, including Automatic Fall
Detection and a Caregiver App for Mobile Phones which
offers Location Services, Activity Monitor, Step Counter,
Ring for Lost Pendant, and more.
If you have the optional Caregiver App feature, your
battery life is 5 days.
If you are interested in activating the Automatic Fall
Detection feature, or you are interested in using the
Caregiver App, please contact LifeFone’s customer care
at 1-800-940-0262.
IMPORTANT: The Automatic Fall Detection is only
95% accurate, so there may be a chance the unit
will not detect your fall. You are always required
to press your Emergency Call Button if you are
able and you need assistance.

LifeFone At-Home & On-The-Go VIPx User’s Guide 13
Optional: Automatic Fall Detection
If you have enabled the optional Fall Detection feature
on your VIPx, then your LifeFone device provides extra
protection by automatically calling for help if you fall and
are unable to push your button.
Since no fall detection system detects 100% of falls,
you must press the button if you need help and you
do not hear the VIPx say “Fall Detected”.
We recommend you wear your button outside your shirt,
as wearing it inside your shirt can reduce the percentage
of falls being detected. You should wear your pendant
around your neck so that it rests at chest level with the
emergency button facing forward so that it is easier to
press.
NOTE: Please handle your button with care when
putting it on or taking it off, as it may interpret this
movement as a fall and activate. If it does, the blue light
will illuminate, and an alarm signal will be sent. Please
tell the operator that it was a false alarm. If you do
not explain this to the operator, emergency help will be
dispatched.
Cancelling an Automatic Fall Detection Call
The VIPx also enables the user to cancel a fall alert. If
you do not need assistance, you can hold down the call
button within a few seconds to cancel the alarm,
and you will not connect with the specialist. When the
alarm is canceled, you will hear the recording, “Fall
detection canceled.”

QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262
14
BY USING THIS DEVICE, YOU ACKNOWLEDGE AND
ACCEPT THE FOLLOWING INFORMATION:
Location Based Services:
This Equipment uses technology to permit third-
parties to determine where you are physically located
at any given time (the “Location Based Services”).
Location Based Services may work even if you are not
in communication with LifeFone. The accuracy of the
Location Based Services is limited, and the Company,
the Operators, the Monitoring Center, the Responders,
or others may not be able to identify your location
or the location of the Equipment precisely or at all.
You authorize the Company to collect location-based
information. We will only share your location-based
information with the Operators, the Monitoring Center,
the Responders, any person or entity that acquires
the Company and/or the Company’s interest in and to
the Monitoring Services, or any other person or entity
you specically designate and only for the purpose of
providing and improving the Monitoring Services.
Coverage:
This product requires that there be adequate cellular
coverage to work properly. It is important to test the
device to know if it works in your area. Remember that
your environmental and topographical conditions may
also affect your coverage. If you experience coverage
issues, please contact LifeFone immediately at 1-800-
940-0262.
Water-Resistance:
VIPx is IP67 water-resistant. However, the VIPx device
should not be submerged. The device should be towel-
dried after exposure to water.

LifeFone At-Home & On-The-Go VIPx User’s Guide 15
FCC Part 15
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause interference, and (2) this
device must accept any interference, including interference that may cause undesired
operation of the device.
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules, and the Canadian Department of
Communications Equipment Standards titled, “Digital Apparatus,” ICES-003. These
limits are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet that is on a different
circuit from the one to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
This device complies with Industry Canada license-exempt RSS standard(s). Operation
is subject to the following two conditions: (1) this device may not cause interference,
and (2) this device must accept any interference, including interference that may
cause undesired operation of the device.
This equipment has been tested and found to
comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules
Pacemakers:
Individuals with pacemakers should consult their
physician and review their pacemaker materials
regarding interaction with cell phones, and take the
same precautions the materials recommend for this
device.

Copyright ©2021 LifeFone®
MEDICAL ALERT SERVICES
16 Yellowstone Avenue,
White Plains, New York 10607-1324
Web: www.LifeFone.com
Phone: [phone]
Saves Lives When Seconds Count®
LF- MN -VI P x.0821