LifeFone Voice-in-Pendant User manual
Saves Lives When Seconds Count®
At-Home and On-The-Go GPS
Voice-in-Pendant with Optional Fall Detection
User’s Guide
MEDICAL ALERT SERVICES
STEP 1
STEP 2
STEP 3
COMPLETE AND MAIL BACK
THE ENCLOSED EMERGENCY
CARE PLAN AGREEMENT
Follow these 3 steps to activate your device.
PLUG-IN AND CHARGE LIFEFONE
VOICE-IN-PENDANT DEVICE
CALL TO ACTIVATE! 1-800-940-0262
QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262
2
LifeFone Voice-in-Pendant Overview
On/Off
Power
Button
(on side)
Speaker
Emergency
Call
Button
Voice-In-Pendant in Charging Cradle
Status Light
Microphone
Shield
Button
(on side)
LifeFone At-Home & On-The-Go Voice-In-Pendant User’s Guide 3
Voice-in-Pendant and Charger Notes
• The charging cradle is for holding the Voice-In-
Pendant while charging. The Power Cord connects the
charging cradle to a standard wall outlet.
• The Emergency Call Button, when pushed, initiates a
two-way call to LifeFone’s response team
• The Speaker allows you to hear LifeFone’s response
team speak to you
• The Microphone allows LifeFone’s response team to
hear you
• While wearing your devce, the light will ash green
every 30 seconds to indicate that your device is on.
• Charging contacts connect the Charging Cradle to the
Voice-In-Pendant. Be sure to keep the gold contacts
clean and free of debris; gently wipe with a soft cloth.
• The Voice-in-Pendant device is water resistant. You can
wear it in the shower, but it should not be submerged.
• For best results, wear your help button outside of all
your clothes.
Emergency
Call
Button
QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262
4
Install LifeFone Equipment
Step 1: Charge your Voice-In-Pendant
1. Plug the Power Cord into a
standard wall outlet. The light on
the front of the charging cradle
will turn red.
2. Turn on the pendant by pressing the
Power button on the left side, you will then see the
device light illuminate and feel a brief vibration.
Vibration Feedback helps users who may have trouble
seeing lights or hearing tones
3. Place the Voice-In-Pendant into the
charging cradle and you will hear a tone
indicating that your device is charging. During
charging, the pendant light is solid blue.
4. Voice-In-Pendant is fully charged when the pendant
light is solid green. Pendant needs to be charged
when the light ashes blue.
NOTE: For best results, charge your Voice-In-Pendant
device every night.
IMPORTANT: When the light on your device ashes
blue, your Voice-in-Pendant needs to be charged.
IMPORTANT: Voice-In-Pendant is not ready for
use until you have charged Voice-In-Pendant in
the Charger and then completed the set up call
with your LifeFone response team.
STEP 1
LifeFone At-Home & On-The-Go Voice-In-Pendant User’s Guide 5
Test your Voice-in-Pendant
Step 2: Follow these steps to test your device:
1. Press the Shield Button on
the side of your device.
2. After a tone, you will hear the
battery level of your device.
3. Press and hold the Emergency
Call Button until your Voice-In-
Pendant initiates the call to
your LifeFone response team.
Tell the LifeFone Care Specialist
that you are testing your system.
When you complete the
call with LifeFone, your
Voice-In-Pendant will be set up.
Note: If Voice-In-Pendant does not power on and
begin the activation process or cannot detect a
cellular network, call LifeFone Customer Service at
1-800-940-0262.
STEP 2
1
2
3
QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262
6
STEP 3
Your Emergency Care Plan Agreement
authorizes LifeFone to respond properly in the
event of an emergency.
WE MUST RECEIVE YOUR SIGNED SERVICE
AGREEMENT WITHIN SEVEN (7) DAYS FROM
YOUR ORIGINAL RECEIPT TO ENSURE THE
BEST PROTECTION POSSIBLE.
Enclosed are two (2) copies of your Emergency Care
Plan Agreement. Make sure to review all of the
information in this document carefully to ensure
accuracy.
Once you’ve conrmed that
all of the information on your
Agreement is correct, please
sign and date the bottom
of the Agreement where
indicated, and return it to
us in the prepaid envelope
provided. Please keep the
yellow copy for your own
personal records.
Complete and Mail Back the
Enclosed Emergency Care Plan
LifeFone At-Home & On-The-Go Voice-In-Pendant User’s Guide 7
Testing Voice-In-Pendant Monthly
Testing Your System
• Please have your complete system near you at the
time of testing.
• Press the pendant button rmly once.
• Once the alarm is received by Lifefone, an emergency
operator will communicate with
you through the speaker.
• Please state clearly to the operator
that “THIS IS A TEST.” If you do
not explain to the operator that you
are testing your unit, emergency
help will be dispatched.
• It’s recommended that you test
your system once a month, every
month.
If you have any trouble performing this test, please
contact customer support 24/7 at 1-800-940-0262.
Placing an Emergency Call
To make an emergency call using Voice-In-Pendant:
Step 1. Press and hold the call Button once.
Step 2. Please hold the device and position the
microphone near your mouth to complete your call.
Step 3. LifeFone’s response team will answer your call,
talk to you to assess your needs, and notify emergency
services if appropriate.
QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262
8
Canceling an Emergency Call
IMPORTANT!
To cancel a help
button activation,
press and hold
the shield button
on the side of the
device.
Optional Fall Detection
For devices with Fall Detection enabled, your LifeFone
Voice-in-Pendant can automatically connect to Care
Specialists if it detects a fall. The unit also enables the
user to cancel a fall alert. The Voice-in-Pendant can be
located with GPS and WiFi location technologies.
The automatic Fall Detection is only 95% accurate, so
there may be a chance the unit will not detect your
fall. You are always required to press your Emergency
Call Button if you are able and you need assistance.
Shield
Button
(on side)
LifeFone At-Home & On-The-Go Voice-In-Pendant User’s Guide 9
Location-Based Services
This system uses GPS, BLE and WiFi to provide fast and
accurate location service. As with all location-based
services, it may not always be possible to determine your
location. Multi-level buildings, parking garages, and even
dense urban areas can make it difcult for satellites and
cell phone towers to determine an exact location.
NOTE: A cellular signal may not be available in all areas.
FOR PROPER OPERATION, VOICE-IN-PENDANT
REQUIRES ADEQUATE CELLULAR COVERAGE!
POOR CELLULAR COVERAGE MAY RESULT IN THE
INABILITY TO PLACE A CALL OR AUTOMATICALLY
DETECT A FALL! Check with LifeFone for known
coverage limitation.
TEXT-TO-LOCATE: This service allows caregivers to
locate the device with a simple text message.
Battery Notes
The Voice-In-Pendant battery is designed to operate on a
single charge for up to 5 days but may be reduced as a result
of user activity, cellular coverage, talk time, device-specic
settings, and device life.
Low battery may result in the inability to place a call,
automatically detect a fall, and/or properly locate you
automatically during an emergency.
Important: Voice-In-Pendant requires an adequate
battery charge to function properly. Prior to use,
please charge Voice-In-Pendant at least 3 hours.
We recommend charging the device every night.
QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262
10
Wearing Voice-In-Pendant
Voice-In-Pendant should be worn as a pendant around
your neck using the supplied Lanyard. We recommend
that the Voice-In-Pendant be worn outside clothing, to
make it easier to reach the Emergency Call Button in an
emergency. Talk to your health care provider regarding
the most effective way to wear your Voice-In-Pendant.
Use only the LifeFone-provided Lanyard. To reduce
risk of strangulation, the Voice-In-Pendant Lanyard
is designed to break apart under certain conditions.
Any cord worn around the neck, however, can pose
a risk of strangulation, including the possibility of
serious injury and death. Voice-In-Pendant users and
caregivers should exercise care with the Lanyard
to ensure it does not get caught or tangled in
wheelchairs, walkers and other such equipment.
Important: Voice-In-Pendant requires a vertical
position with the Call Button facing away from the
body to operate properly.
• You should wear your pendant around your neck and
adjust the lanyard so that it rests at chest level with the
emergency button facing forward, so that it is easier for
you to press.
• Do not put the pendant buttons through the clothes
washer or dryer, or attempt to dry your button out in
the oven or microwave.
• Voice-In-Pendant is water resistant, but should never
be submerged in water.
LifeFone At-Home & On-The-Go Voice-In-Pendant User’s Guide 11
FCC Part 15
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause interference, and (2) this
device must accept any interference, including interference that may cause undesired
operation of the device.
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules, and the Canadian Department of
Communications Equipment Standards titled, “Digital Apparatus,” ICES-003. These
limits are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet that is on a different
circuit from the one to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
This device complies with Industry Canada license-exempt RSS standard(s). Operation
is subject to the following two conditions: (1) this device may not cause interference,
and (2) this device must accept any interference, including interference that may
cause undesired operation of the device.
SHIPPING or MAILING NOTE:
If you need to mail the device for any reason, please power it off
rst. To power off the device, press and hold the power button until
you hear the Powering Off message.
This equipment has been tested and found to
comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules
Copyright ©2020 LifeFone®
MEDICAL ALERT SERVICES
16 Yellowstone Avenue,
White Plains, New York 10607-1324
Web: www.LifeFone.com
Phone: 1-800-940-0262
Saves Lives When Seconds Count®
LF-MN-VIP-LTE.0220
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