LifeFone Voice-in-Pendant User manual
mobile
medical
alert
system
Saves Lives When Seconds Count®
At-Home and On-The-Go GPS Voice-in-Pendant
User’s Guide
MEDICAL ALERT SERVICES
STEP 1
STEP 2
STEP 3
COMPLETE AND MAIL BACK
THE ENCLOSED EMERGENCY
CARE PLAN AGREEMENT
Follow these 3 steps to activate your device.
PLUG-IN AND CHARGE LIFEFONE
VOICE-IN-PENDANT DEVICE
CALL TO ACTIVATE! 1-800-940-0262
QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262
2
Emergency
call button
red light at
top of call
button
blue light
around
call button
battery level
indicator
button
speaker
microphone
Red battery light at top of call button
While charging, the red battery light will ash every 5
seconds until the device is fully charged.
Once fully charged, the red battery light will be solid.
Blue call light around call button
During an Emergency call, the blue call light will be
solid.
The blue call light will ash every 5 seconds while
charging and for a short time after a call ends.
YOUR VOICE-IN-PENDANT
LifeFone At-Home & On-The-Go Voice-In-Pendant User’s Guide 3
microphone
Install LifeFone Equipment
Step 1: Charge your Voice-In-Pendant
1. Plug the Power Cord into a
standard wall outlet.
2. Place Voice-In-Pendant into the
charging cradle. Voice in Pendant is
charging when it is in the charging
cradle and the Emergency Call
Button is ashing red.
3. Typical charging time is 2-3 hours.
The red battery light ashes every 5 seconds while
charging and is solid when the device is fully charged.
4. Turn on the pendant by pressing the Power button on
the right side and holding it down for 3 seconds, you
will then see all LED indicators illuminated and feel a
brief vibration.
5. It is normal for the light around the call button to be
off when the device is not in the charging cradle
NOTE: For best results, charge your Voice-In-Pendant
device when needed. Battery life is up to 30 days.
IMPORTANT: When the LED around the Emergency
Call Button is ashing red, your Voice-in-Pendant
needs to be charged.
IMPORTANT: Voice-In-Pendant is not ready for
use until you have charged Voice-In-Pendant in
the Charger for 3 hours and then completed the
set up call with your LifeFone response team.
STEP 1
IMPORTANT: Fully charge
device before rst use.
QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262
4
Speaker
Emergency
Call Button
Test your Voice-in-Pendant
Step 2: Press the Emergency Call Button
1. Press the Button in
the center of the
Voice-In-Pendant
to connect to
LifeFone.
2. With Voice-In-
Pendant in the
Charger, press
and hold the Call
Button until Voice-
In-Pendant initiates
the call. Voice-In-
Pendant can remain
in the Charger
during the call to
your LifeFone
response team.
3. Tell the LifeFone Care Specialist that you are
testing your system.
4. When you complete the call with LifeFone, Voice-
In-Pendant will be set up.
Note: If Voice-In-Pendant does not power on and
begin the activation process or cannot detect a
cellular network, call LifeFone Customer Service at
1-800-940-0262.
STEP 2
LifeFone At-Home & On-The-Go Voice-In-Pendant User’s Guide 5
STEP 3
Your Emergency Care Plan Agreement
authorizes LifeFone to respond properly in the
event of an emergency.
WE MUST RECEIVE YOUR SIGNED SERVICE
AGREEMENT WITHIN SEVEN (7) DAYS FROM
YOUR ORIGINAL RECEIPT TO ENSURE THE
BEST PROTECTION POSSIBLE.
Enclosed are two (2) copies of your Emergency Care
Plan Agreement. Make sure to review all of the
information in this document carefully to ensure
accuracy.
Once you’ve conrmed that
all of the information on your
Agreement is correct, please
sign and date the bottom
of the Agreement where
indicated, and return it to
us in the prepaid envelope
provided.
Please keep the yellow
copy for your own personal
records.
Complete and Mail Back the
Enclosed Emergency Care Plan
QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262
6
We recommend that you test the device weekly.
1. To test, press and hold the call button
until the light around the call button on the device
turns blue.
2. After a short delay, you will hear a voice message
and then tones or ringing.
3. The LifeFone operator will answer the call.
4. Tell the operator you are testing.
If your device does not test properly, please contact
LifeFone immediately.
If you have any trouble performing this test, please
contact customer support 24/7 at 1-800-940-0262.
1. Press and hold the call button until the light around
the call button on the device turns blue.
2. After a short delay, you will hear a voice message and
then tones or ringing.
3. The LifeFone operator will answer the call.
4. The operator can send emergency personnel or
loved ones to help you.
HOW TO CALL FOR HELP
TESTING WEEKLY
LifeFone At-Home & On-The-Go Voice-In-Pendant User’s Guide 7
1. If you prefer a belt clip to the lanyard necklace, you
can remove the lanyard by pressing the small tab
upward to release the clip.
2. Pull the lanyard and clip away from the device.
3. Press the clip on the back of the belt clip into the slot
on the back of the device until it clicks.
Note: You can charge the device in its cradle with
the belt clip attached.
We recommend that you clean the device
weekly to ensure proper charging.
Take a soft cloth, such as an
eyeglass cleaning cloth, and gently
rub the gold contacts on the device
and charging cradle to remove dirt,
oil and debris.
You can also spray household cleaner onto the cleaning
cloth (though do not spray directly onto the device or
cradle) to remove debris.
TO REPLACE LANYARD WITH BELT CLIP
CLEANING WEEKLY
12 3
QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262
8
Coverage:
This product requires that there be adequate cellular
coverage to work properly. It is important to test the
device to know if it works in your area. Remember that
your environmental and topographical conditions may
also affect your coverage.
If you experience coverage issues, please call LifeFone
immediately at 1-800-940-0262.
Charging:
Your device’s rechargeable battery may last up to 30
days per charge. Wear your device at all times and
only charge when necessary. Failure to follow charging
procedures will result in the device not being able to
function properly. You can check the battery level at any
time by pressing the battery level indicator button on
the side of the device. The device will either say “Battery
OK” or “Battery low, please charge.”
Water-Resistant:
The device is IP67 water-resistant. It should not be
submerged. The device should be towel-dried after
exposure to water.
Pacemakers:
Individuals with pacemakers should consult their
physician and review their pacemaker materials
regarding interaction with cell phones, and take the same
precautions the materials recommend for this device.
If you have any questions, please contact customer
support 24/7 at 1-800-940-0262.
BY USING THIS DEVICE, YOU ACKNOWLEDGE
AND ACCEPT THE FOLLOWING INFORMATION.
LifeFone At-Home & On-The-Go Voice-In-Pendant User’s Guide 9
Location-Based Services:
Some of the Equipment uses technology to permit
LifeFone, or its agents, to determine where you are
physically located at any given time (the “Location
Based Services”). Location Based Services may
work even if you are not in communication with the
Monitoring Center. The accuracy of the Location Based
Services is limited, and LifeFone, its Operators, the
Responders, or others may not be able to identify your
location or the location of the Equipment precisely or
at all. You authorize LifeFone to collect location-based
information. We will only share your location-based
information with the Operators, the Monitoring Center,
the Responders, any person or entity that acquires
LifeFone’s interest in and to the Monitoring Services,
or any other person or entity you specically designate
and only for the purpose of providing and improving
the Monitoring Services.
FOR PROPER OPERATION, VOICE-IN-PENDANT
REQUIRES ADEQUATE BATTERY CHARGE
AND ADEQUATE CELLULAR COVERAGE! LOW
BATTERY OR POOR CELLULAR COVERAGE MAY
RESULT IN THE INABILITY TO PLACE A CALL OR
LOCATE YOU IN AN EMERGENCY!
QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262
10
ANY AND ALL LOCATION-BASED INFORMATION
IS MADE AVAILABLE FOR INFORMATIONAL AND
PLANNING PURPOSES ONLY AND IS NOT INTENDED
TO BE RELIED UPON IN SITUATIONS WHERE PRECISE
LOCATION INFORMATION IS NEEDED OR WHERE
ERRONEOUS, INACCURATE, TIME-DELAYED OR
INCOMPLETE LOCATION OR MAP DATA MAY LEAD
TO DEATH, PERSONAL INJURY, OR PROPERTY OR
ENVIRONMENTAL DAMAGE. YOU AGREE THAT
LOCATION-BASED INFORMATION MAY VARY
FROM ACTUAL LOCATION(S), ROAD, OR TERRAIN
CONDITIONS DUE TO FACTORS THAT CAN AFFECT
THE ACCURACY OF THE MAP DATA, SUCH AS, BUT
NOT LIMITED TO, WEATHER, ROAD, AND TRAFFIC
CONDITIONS, GEOPOLITICAL EVENTS, AND
CONDITION OR STATUS OF YOUR CELLULAR PHONE
OR CELLULAR SERVICES. WE DO NOT GUARANTEE
ACCURACY OR COMPLETENESS OF ANY LOCATION-
BASED INFORMATION.
LifeFone At-Home & On-The-Go Voice-In-Pendant User’s Guide 11
FCC Part 15
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause interference, and (2) this
device must accept any interference, including interference that may cause undesired
operation of the device.
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules, and the Canadian Department of
Communications Equipment Standards titled, “Digital Apparatus,” ICES-003. These
limits are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet that is on a different
circuit from the one to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
This device complies with Industry Canada license-exempt RSS standard(s). Operation
is subject to the following two conditions: (1) this device may not cause interference,
and (2) this device must accept any interference, including interference that may
cause undesired operation of the device.
This equipment has been tested and found to
comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules
LF-MN-VIP_BK.0620
Copyright ©2020 LifeFone®
MEDICAL ALERT SERVICES
16 Yellowstone Avenue,
White Plains, New York 10607-1324
Web: www.LifeFone.com
Phone: 1-800-940-0262
Saves Lives When Seconds Count®
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