Lincoln Electric 2013 User manual

LINCOLN
ANNÉE-MODÈLE 2013
GUIDE DE GARANTIE
ASSISTANCE DÉPANNAGE
Décembre 2011 / Première impression / Guide de garantie
Ford du Canada Limitée / Imprimé aux É.-U.
DW1J 19G218 AA
LINCOLN
2013 MODEL YEAR
WARRANTY GUIDE
ROADSIDE ASSISTANCE
December 2011 / First Printing / Warranty Guide
Ford Motor Company of Canada, Limited / Litho in U.S.A.
DW1J 19G218 AA

YOUR SATISFACTION IS OUR PRIORITY .......................3
WARRANTY INFORMATION
Warranty Coverage At-A-Glance................................4
Your Lincoln New Vehicle Limited Warranty ..........................5
Who is Authorized to Do Warranty Repairs?..........................5
Who Pays for Warranty Repairs? ...............................5
When Does the Warranty Begin? ...............................5
Basic Coverage........................................5
Hybrid Unique Component Coverage .............................6
Lincoln Roadside Assistance 1-800-387-9333 .........................6
Corrosion Coverage .....................................6
Powertrain Coverage .....................................6
Safety Restraint Coverage ..................................7
Emissions Control Systems Coverage..............................7
Tire Warranty ........................................9
Unique Warranty Coverage for Specified Components.....................10
Genuine Ford Accessories Coverage .............................10
What is Not Covered Under this New Vehicle Limited Warranty? ...............10
Damage Caused by Use and/or the Environment.......................11
Damage Caused by Improper Maintenance..........................12
Maintenance/Wear .....................................12
Some Maintenance and Wear Items Have Limited Coverage..................12
Other Items/Conditions Not Covered by this Warranty ....................13
SYNC Hands-Free Communications and Entertainment System .................13
*Important Information on Navigator Limousine and Hearse Conversions: ...........13
What is Not Covered Under the Tire Warranty? .......................14
What is Not Covered Under the Emissions Warranties? ....................14
New Vehicle Warranty Limitations ..............................15
Inspect Your New Vehicle Carefully .............................15
Take Care of Your Vehicle and It Will Take Care of You! ...................16
Does the New Vehicle Limited Warranty Apply to Your Vehicle? ................16
Taking Your Vehicle on a Trip? ...............................16
If You Are a Subsequent Lincoln Owner... ..........................16
Need Assistance? We’re Here to Help You... .........................17
IMPORTANT OWNER INFORMATION
Log on to www.lincolncanada.com ..............................18
T ABLE OF C ONTENTS
1

LINCOLN ROADSIDE ASSISTANCE
Lincoln Roadside Assistance — For Your Peace-of-Mind ...................19
Lincoln Roadside Assistance Eligibility ............................19
Lincoln Roadside Assistance Card for Your Wallet .......................19
Lincoln Roadside Assistance Has You Covered.........................19
Towing and Road Service Reimbursement ..........................19
General Information on Roadside Assistance Services .....................20
Emergency Lock-out Service .................................20
Emergency Travel Expense Reimbursement ..........................21
Going on a Trip? We’d Love to Help You Plan! .......................21
If You Need to Submit a Claim ...............................21
Extend Your Lincoln Roadside Assistance Benefits .......................22
T ABLE OF C ONTENTS
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Dear New Vehicle Owner,
It is with great pleasure that we welcome you to the Lincoln family. We want you to enjoy all the
benefits of owning your new Lincoln vehicle, and look forward to building a relationship with you over the
years ahead.
At Ford Motor Company of Canada, Limited, we believe that to be the leading consumer automotive
company, we must be absolutely committed to your total satisfaction. This belief guides the way we build
our vehicles, and the way we service them for years to come. Our Lincoln dealers are dedicated to
reaching the highest standards in customer service and technical expertise, and they use Ford-approved parts.
To help maintain the new vehicle characteristics of your Lincoln vehicle, we encourage you to read
through this Warranty Guide and follow its recommendations. This Guide contains:
•Your Lincoln New Vehicle Limited Warranty
•Your vehicle’s Roadside Assistance package
Ford of Canada and our dealerships look forward to being at your service. We wish you peace-of-mind
throughout your ownership experience. Happy Motoring!
Ford Motor Company of Canada, Limited
The Canadian Road
Oakville, Ontario
L6J 5E4
www.lincolncanada.com
1-800-387-9333
Y OUR S ATISFACTION I S O UR P RIORITY
3

Warranty Coverage At-A-Glance
Warranty coverage by Time (months) and Distance Travelled (km)
Basic
Corrosion
Powertrain
Safety Restraint System
12 24 36 48 60
(5 years) 72
(6 years) 84
(7 years) 96
(8 years)
Emissions: Defect/performance
Certain Emission Parts Hybrid Unique Components
48 months/80,000 km
5 years/unlimited distance
6 years/110,000 km
5 years/100,000 km
48 months/80,000 km
8 years/130,000 km 8 years/160,000 km
This chart shows general information only. Please refer to the Warranty section in this Warranty Guide for detailed information.
W ARRANTY I NFORMATION
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Your Lincoln New Vehicle Limited Warranty
Ford Motor Company of Canada, Limited (Ford of Canada) warrants that its authorized dealers will repair,
replace or adjust those parts on Lincoln vehicles, that are found to be defective in materials or
workmanship made or supplied by Ford for the coverage periods described in the
Warranty Information
section of this Warranty Guide.
Who is Authorized to Do Warranty Repairs?
You must take your vehicle to an authorized Ford or Ford Lincoln dealer for warranty repairs. While any
Ford or Ford Lincoln dealership handling your vehicle line will provide warranty service, we recommend you return
to your selling dealer who wants to ensure your continued satisfaction.
Please note that certain warranty repairs require special training and/or equipment, so not all dealers are
authorized to perform all warranty repairs. This means that, depending on the warranty repair
needed, you may have to take your vehicle to another dealer. In certain instances, Ford may authorize
that your vehicle be repaired at a repair centre other than a Ford or Ford Lincoln dealer facility.
A reasonable time must be allowed to perform a repair after taking your vehicle to the dealership. Repairs
will be made using Ford or Motorcraft Parts, or remanufactured or other parts that are authorized by
Ford.
Who Pays for Warranty Repairs?
Ford of Canada covers the cost of warranty repairs performed under the New Vehicle Limited Warranty
Coverage during the “time and distance travelled” limits of the New Vehicle Limited Warranty.
Parts (excluding tires) replaced under the New Vehicle Limited Warranty receive the greater of: (i) a
3 month or 5,000 km (whichever occurs first) warranty or (ii) the balance of the New Vehicle Limited Warranty,
and such warranty shall be subject to the terms and conditions of the New Vehicle Limited Warranty.
NOTE: Tires replaced under the New Vehicle Limited Warranty receive the balance of the Basic Coverage
only. See
Tire Warranty (page 9) for details.
Federal or provincial governments may require an environmental or disposal tax (levy) on all or a portion
of a warranty repair, in which case this tax (levy) must be paid by you, the owner of the vehicle.
When Does the Warranty Begin?
The warranty begins on the original retail delivery date, or on the date of first use (whichever occurs first).
This is the “original warranty start date”.
Basic Coverage
Under your New Vehicle Limited Warranty, Basic Coverage begins at the original warranty start date and
lasts for 48 months or 80,000 km (whichever occurs first). The complete vehicle is covered under this Basic
Coverage, except components listed under the following warranties in this Warranty Guide, and those
items listed under “What is Not Covered Under this New Vehicle Limited Warranty?” on page 10.
W ARRANTY I NFORMATION
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Hybrid Unique Component Coverage
Under your New Vehicle Limited Warranty, the following components are covered against defects in factory
supplied materials or workmanship for 8 years or 160,000 km whichever occurs first from the original
warranty start date: High voltage Battery, DC/DC Convertor, Electronically controlled continuously variable
transmission, high voltage battery connector, fan assembly, thermistor probe, Hybrid Battery Pack
Sensor Module (HBPSM), and Battery Energy Control Module (BECM).
Lincoln Roadside Assistance 1-800-387-9333
Your vehicle is eligible, within Canada or the continental United States, for the Lincoln Roadside Assistance
Program. This Program is separate from the New Vehicle Limited Warranty, but the coverage is
concurrent with the 6 years or 110,000 km (whichever occurs first) Powertrain Coverage period.
Towing required because of a warrantable failure beyond the 6 years or 110,000 km (whichever occurs
first) Powertrain Coverage is covered under any remaining applicable New Vehicle Limited Warranty coverage.
Please refer to the Lincoln Roadside Assistance section of this Warranty Guide for complete details
(page 19).
Corrosion Coverage
Under your New Vehicle Limited Warranty, Corrosion Coverage begins at the original warranty start date
and covers body sheet metal panels against corrosion due to a defect in factory-supplied materials and
workmanship. The length of the coverage depends on the type of corrosion damage:
•If corrosion causes perforations (holes) in the body sheet metal panels, the coverage extends for
5 years/unlimited distance.
•
If corrosion does not cause perforations (holes), and is not the result of vehicle usage and/or airborne
materials, the Corrosion Coverage is 48 months or 80,000 km (whichever occurs first).
If your vehicle is damaged due to airborne materials (environmental fallout) where there is no defect in
factory-supplied materials or workmanship and therefore no applicable Ford of Canada warranty, Ford of Canada
will still cover paint damage due to airborne materials (environmental fallout) for 12 months or
20,000 km (whichever occurs first). See “Damage Caused by Use and/or the Environment”, page 11.
Powertrain Coverage
Under your New Vehicle Limited Warranty, the Powertrain Warranty Coverage covers certain components against
defects in factory-supplied materials or workmanship for 6 years or 110,000 km (whichever occurs first)
from the original warranty start date. The covered components listed under the Powertrain Warranty are:
Engine - All internal lubricated parts; cylinder block; cylinder heads; electrical fuel pump; electronic engine
control unit; engine mounts; flywheel; injection pump; manifold (intake and exhaust); manifold bolts;
oil pan; oil pump; seals and gaskets; thermostat; thermostat housing; timing chain cover; timing chain gears
and belts; turbocharger/supercharger unit; valve covers; water pump.
W ARRANTY I NFORMATION
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Transmission - All internal parts; clutch cover; seals and gaskets; torque converter; transfer case
(including internal parts); transmission case; transmission mounts.
Front-Wheel Drive - Axle shafts; front-wheel bearings; rear-wheel bearings; centre support-bearing; drive
shafts; final drive housing (including all internal parts); hubs-automatic front locking (four-wheel drive);
locking rings (four-wheel drive); seals and gaskets; constant velocity and universal joints.
Rear-Wheel Drive - Axle shafts; front-wheel bearings; rear-wheel bearings; centre support bearing; drive
axle housing and all internal parts; drive shaft; propeller shafts; retainers; supports; seals and gaskets;
universal and constant velocity joints.
Safety Restraint Coverage
Under your New Vehicle Limited Warranty, safety belts and air bag Supplemental Restraint Systems (SRS)
are covered against defects in factory-supplied materials or workmanship. Safety Restraint System
Coverage begins on the original warranty start date and lasts for 5 years or 100,000 km (whichever
occurs first).
Emissions Control Systems Coverage
The Emissions Control System is covered by two warranties: the Emissions Defects Warranty and the
Emissions Performance Warranty.
Emissions Defects Warranty Coverage
Under the Emissions Defects Warranty, Ford provides coverage for emissions related defects for 48 months
or 80,000 km (whichever occurs first) from the original warranty start date. During this coverage
period, Ford warrants that:
•Your vehicle or engine is designed, built and equipped to meet the applicable emissions standards
prescribed by law at the time it was sold.
•Your vehicle or engine is free from defects in factory-supplied materials and/or workmanship that
could prevent it from conforming to those applicable emissions standards.
•You will not be charged for repair, replacement or adjustment of defective emissions-related parts
listed under “Parts Covered by the Emissions Defect and Performance Warranties” on page 8.
Emissions Performance Warranty Coverage
Under the Emissions Performance Warranty Coverage, Ford will repair, replace or adjust – with no charge
for labour, diagnosis, or parts – any emissions control device or system:
•If you have maintained and operated your vehicle according to the instructions on proper care in
this Warranty Guide and your Owner’s Guide;
W ARRANTY I NFORMATION
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•If your vehicle fails to conform during the warranty coverage period of 48 months or 80,000 km
(whichever occurs first) to the applicable emissions standards;
•If you are subject to a penalty or sanction under local, provincial, or federal law because your
vehicle has failed to conform to the applicable Emissions Standards (a penalty or sanction can
include being denied the right to use your vehicle); and
•If your vehicle has not been tampered with, misused, or abused.
Parts Covered by the Emissions Defect and Performance Warranties
Air Flow Sensor; Air/Fuel Feedback Control System and Sensors; Air Induction System; Catalytic Converter;
Electronic Engine Control Sensors and Switches; Electronic Engine Control Unit (ECU)*; Electronic
Ignition System; Evaporative Emissions Control System; Exhaust Gas Recirculation (EGR) System; Exhaust
Manifold; Exhaust Pipe (Manifold to Catalyst); Fuel Filler Cap and Neck Restrictor; Fuel Injection System; Fuel
Injector Supply Manifold; Fuel Tank; Idle Air Bypass Valve; Ignition Coil and/or Control Module; Intake
Manifold; Malfunction Indicator Lamp (MIL)/On-Board Diagnostic (OBD) System; PCV System and Oil Filler
Cap; Secondary Air Injection System; Spark Control Components; Spark Plugs and Ignition Wires;
Thermostat; Throttle Body Assembly (MFI); Transmission Control Module (TCM); Turbocharger Assembly;
Vacuum Distribution System.
*Includes hardware and emissions related software changes only.
Additional Parts Covered by the Emissions Warranty
Also covered by the two Emissions Warranties are all emissions related bulbs, hoses, clamps, brackets,
tubes, gaskets, seals, connectors, gasoline fuel lines, and wiring harnesses that are used with components
on the list of parts, above.
Parts that should be replaced as per Ford’s Scheduled Maintenance Services are covered against defects in
materials or workmanship made or supplied by Ford until the earlier of:
A. The first replacement time that is specified in your Owner’s Manual; or
B. The “time and distance travelled” limits of the Defect and Performance Warranties (whichever occurs
first)
There may be additional coverage for these parts through the Powertrain Coverage. In any case, the
warranty with the broadest coverage applies.
Your Ford or Ford Lincoln dealer maintains a complete list of parts covered by emissions warranties. For
more details about the specific parts covered by the Emissions Defect Warranty, contact your dealer.
W ARRANTY I NFORMATION
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Emissions Defect/Performance Warranty:
Additional Parts Covered
Ford also provides the following coverages for emissions related defects for the parts listed below including
labour and diagnosis for 8 years or 130,000 km (whichever occurs first).
•Catalytic converter
•On board emissions diagnostic device
•Electronic emission control unit (ECU)
•Transmission control module (TCM)
Tire Warranty
Two separate warranties apply to the tires on your new vehicle. The New Vehicle Limited Warranty covers
tire defects in factory-supplied materials or workmanship until the earlier of: (i) expiration of the Basic
Coverage period of 48 months or 80,000 km (whichever occurs first); or (ii) until the tire requires normal
replacement, for 100% of labour costs and on a pro rata adjustment basis for parts (see the
Reimbursement Schedule below). Defective tires will be replaced on a pro rata adjustment basis according
to the following kilometre-based Reimbursement Schedule:
Vehicle Distance Travelled Percent of Parts Covered by Ford
1-20,000 km 100%
20,001-40,000 km 60%
40,001-60,000 km 30%
60,001-80,000 km 15%
The tire manufacturer also provides you with a separate tire warranty that may extend beyond the Basic
Coverage terms or period. You will find the manufacturer’s tire warranty with the owner literature
supplied with your new vehicle.
Tire replacements under the New Vehicle Limited Warranty will be made with the same brand and model
as originally equipped with the vehicle unless the same brand and model is no longer available, in
which case a tire of the same brand size, load, speed and tread type will be used. In some circumstances,
Ford may authorize another brand and/or model to substitute for the original brand and model even if
still available.
Normal tire wear or damage is not reimbursable. See page 14 for details of what is not covered.
W ARRANTY I NFORMATION
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Unique Warranty Coverage for Specified Components
Brake pads and linings*, manual transmission clutch disc*, windshields, wheel balance and alignment are
covered against defects in factory-supplied materials or workmanship for 12 months or 20,000 km
(whichever occurs first) from the original warranty start date. *Refer to page 12 for additional coverage
information.
Wiper blades are covered against defects in factory-supplied materials or workmanship for 6 months
unlimited distance travelled from the original warranty start date. Refer to page 12 for additional coverage
information.
Genuine Ford Accessories Coverage
Ford of Canada warrants that its authorized dealers will repair or replace any Genuine Ford Accessory that
is properly installed by the authorized dealer that sold the accessory and found to be defective in
factory-supplied materials or workmanship during the warranty period noted below, as well as any component
damaged by the defective accessory. The accessory will be warranted for the greater of the following:
•12 months or 20,000 km (whichever occurs first); or
•The remainder of your Basic Coverage period.
This means that Genuine Ford Accessories purchased along with your new vehicle and installed by the
dealer are covered for the full length of your Basic Coverage period – 48 months or 80,000 km (whichever
occurs first).
What is Not Covered Under this New Vehicle Limited Warranty?
Damage Caused by Accident, Misuse or Alteration
Examples of items not covered are:
•Accident collision, fire, theft, freezing, vandalism, riot, floods, explosion, dismantling, or objects
striking the vehicle (including driving through a car wash)
•Misusing the vehicle, such as driving over curbs, overloading, racing, or using the vehicle as a
stationary power source
•Alterations, modifications or reconstruction of the vehicle, including the body, chassis, or any other
component after the vehicle leaves the control of Ford of Canada
•Alterations or modifications to allow the use of alternate fuels after the vehicle leaves the control
of Ford of Canada
•Rebuilding the vehicle after it has suffered such extensive collision damage in an accident that it
was junked, written-off or deemed to be written-off, even if the rebuilt vehicle uses undamaged
parts and components from the written-off vehicle
W ARRANTY I NFORMATION
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•Tampering with the vehicle, including tampering with the emissions systems or with other parts that
affect these systems (for example, exhaust and intake systems)
•Contaminated or improper fuel/fluids
•Customer-applied chemicals or accidental spills
•Driving through water deep enough to cause water to be ingested into the engine or battery
•Non-Ford parts installed after the vehicle leaves Ford of Canada’s control and causes a Ford part to
fail. Examples include, but are not limited to lift kits, oversized tires, roll bars, cellular phones,
alarm systems, remote starting systems and performance enhancing powertrain components
NOTE: Warranty coverage will be invalidated on parts affected by such damage.
Damage Caused by Use and/or the Environment
The New Vehicle Limited Warranty does not cover surface rust, deterioration, fading, discoloration and other
appearance matters that result from use and/or exposure to the elements.
Examples are:
•Stone Chips and Scratches (e.g. on paint and glass)
•Windshield stress cracks. However limited coverage on windshield stress cracks will be provided for
the first 12 months or 20,000 kilometres (whichever occurs first) even though caused by use
and/or exposure to the elements.
•Dings/Dents
•Lightning and Hail
•Earthquake
•Cuts, Burns, Punctures or Tears
•Bird and Bee Droppings
•Road Salt and Tree Sap
•Windstorm
•Water or Flood
W ARRANTY I NFORMATION
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Damage Caused by Improper Maintenance
The New Vehicle Limited Warranty does not cover damage caused by failure to maintain the vehicle,
improperly maintaining the vehicle, or using the wrong part, fuel, oil, lubricants, or fluids.
In fact, failure to perform maintenance as specified in your Owner’s Guide will invalidate warranty coverage
on parts affected by improper maintenance.
Please consult your Owner’s Guide for correct fluid specifications and levels, and read the Scheduled
Maintenance section in your Owner’s Guide, for instructions on proper maintenance of your vehicle.
Maintenance/Wear
The New Vehicle Limited Warranty does not cover parts and labour needed to maintain your vehicle and
replacement of parts due to normal wear and tear (except for items listed under Some Maintenance and Wear
Items Have Limited Coverage). You, as the owner, are responsible for these items. Here are examples:
•Oil Changes
•Cleaning/Polishing
•Engine Tune-ups
•Oil/Air Filters
•Tire Rotations
•Oils, Lubricants, Other Fluids
Parts that should be replaced as per Ford’s Scheduled Maintenance Services are covered against defects in
materials or workmanship made or supplied by Ford until the earlier of:
A. The first replacement time that is specified in your Owner’s Guide; or
B. The “time and distanced travelled” limits of the New Vehicle Limited Warranty (whichever occurs first).
Some Maintenance and Wear Items Have Limited Coverage
Ford of Canada dealers will replace brake pads and linings for 12 months or 20,000 km (whichever
occurs first) from the original warranty start date, if required due to failure caused by normal wear and tear.
Ford of Canada dealers will replace the original wiper blades for 6 months unlimited distance travelled
from the original warranty start date, if required due to failure caused by normal wear and tear.
W ARRANTY I NFORMATION
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Other Items/Conditions Not Covered by this Warranty
Examples of other items that are not covered are:
•Non-Ford parts of your vehicle including Non-Ford parts that are installed by body builders or
manufacturers other than Ford; or damage to Ford components caused by installation of non-Ford parts
•Disconnecting or altering the odometer, or where the actual distance travelled cannot be determined
due to the odometer being inoperative for an extended period of time (this will void the New
Vehicle Limited Warranty)
•Vehicles currently or previously titled as “dismantled”, “fire”, “flood”, “junk”, “reconstructed”,
“totalled”, or “salvaged” (this will void the New Vehicle Limited Warranty)
•Vehicles determined to be a “total loss” by an insurance company (this will void the New Vehicle
Limited Warranty)
•
Ford Authorized Parts replaced other than under this New Vehicle Limited Warranty or pursuant to a Ford
Customer Satisfaction Program or Ford Recall are not eligible for the balance of the New Vehicle Limited
Warranty, however they may carry their own warranty (see your dealer for more information).
SYNC Hands-Free Communications and Entertainment System
If your vehicle is equipped with SYNC, the New Vehicle Limited Warranty does not cover repairs or
replacement under certain conditions. Some examples include:
•Loss of personal recording media, software or data
•Failure to provide proper installation environment
•Damage caused by:
•abnormal use such as insertion of foreign objects, fluid spillage
•unauthorized modifications
•computer or internet viruses, bugs, worms, Trojan Horses, cancelbots
•installation of unauthorized software, peripherals and attachments
•unauthorized, unapproved and/or incompatible repairs, upgrades and modification
•the defective function of a cellular phone or digital media device (e.g., inadequate signal
reception by the external antenna, viruses or other software problems)
*Important Information on Navigator Limousine and Hearse Conversions:
Ford of Canada authorized only Lincoln Qualified Vehicle Modifiers (QVM’s) to perform Lincoln
Navigator Limousine and Funeral Coach and Hearse conversions. The wheelbase on Lincoln Navigators are
suitable for limousine and funeral coach and hearse conversions only if equipped with the proper
Lincoln Limousine Builder’s Package. The wheelbase on the Lincoln Navigator with the Limousine Builder’s
Package (17L) may NOT be extended beyond 140” (270.8” total wheelbase) or in a manner that
results in a Gross Vehicle Weight Rating (GVWR) exceeding 4,500 kg (9,900 lbs).
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If a Lincoln Navigator limousine and funeral coach or hearse is NOT equipped with the Limousine Builder’s
Package or it is equipped with the Limousine Builder’s Package but its wheelbase is extended beyond
its limitations or its GVWR exceeds the weight limitations, then the New Vehicle Limited Warranty is voided,
any Ford Extended Service Plan (ESP) contract is voided, applicable Emissions Warranties may also be
voided and the vehicle modifier may be considered the vehicle “manufacturer” for Emissions Warranty Coverage
purposes (including responsibilities for emissions, warranty, recall and in-use compliance). Any other
Lincoln vehicle converted to limousine and funeral coach or hearse will void the New Vehicle Limited Warranty.
What is Not Covered Under the Tire Warranty?
Normal wear and/or worn-out tires are not covered by the New Vehicle Limited Warranty.
Other examples of items not covered are:
•Road hazard damage including cuts, snags, bruises, bulges and impact breaks (due to potholes and
curbs or other road hazards).
•Damage caused by a puncture or tire repair.
•Damage from improper inflation or alignment, tire chains, racing, spinning (e.g. when stuck in
snow or mud), and improper mounting or dismounting.
•Tire vibration or ride harshness is not covered beyond 12 months or 20,000 km (whichever occurs
first) unless caused by a defect in factory supplied materials or workmanship
•Tires replaced other than pursuant to the New Vehicle Limited Warranty Tire Warranty are not
eligible for the balance of the Tire Warranty, however they may carry their own warranty
(see your dealer or the tire manufacturer for more information).
What is Not Covered Under the Emissions Warranties?
Ford will deny you warranty coverage if your vehicle or part has failed because you:
•Abused or neglected it
•Did not maintain it properly
•Added unapproved modifications
•Used improper fuel/fluids
•Experienced any item included in “What is Not Covered Under this New Vehicle Limited Warranty?”
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New Vehicle Warranty Limitations
The foregoing coverage described in the New Vehicle Limited Warranty are the only express warranties on
the part of Ford of Canada and the selling dealer. You may have other rights which may vary by
province.
In the province of Québec, none of the following limitations and exclusions will exclude or restrict the
warranty provided for in Section 37 or 38 of the Québec Consumer Protection Act.
The foregoing express warranties are in substitution for and exclude all other liabilities of any kind whether
arising under statute, in tort, by implication of law or otherwise including, to the full extent as may be
allowed by law, liability for any other representations respecting the vehicle, statutory warranties or implied
warranties or conditions as to its merchantability or fitness.
Any implied warranty or condition as to merchantability or fitness is limited to the applicable warranty
duration period as specified herein.
In no event shall Ford of Canada or the selling dealer be liable for the loss of or damage to the vehicle
or its parts, loss of use of the vehicle, loss of time, inconvenience, commercial loss, or special
consequential or other damages, or on any other claims relating to or arising from any defect in factory
materials or workmanship found except as provided for herein.
The above provisions do not preclude the operation of any applicable provincial statute which in certain
circumstances may not allow some of the limitations and exclusions described in these warranty coverages.
In the province of Saskatchewan the duration of the applicable statutory warranties of that province
shall be concurrent with and not consecutive to the duration of the foregoing coverage of this Ford of Canada
New Vehicle Limited Warranty.
Inspect Your New Vehicle Carefully
Defects or damage to paint, sheet metal or other appearance items may occur during assembly or when
the vehicle is in transit to the dealer. Normally, these defects are noted and corrected at the factory or by your
dealer during new vehicle inspection. Paint, sheet metal or appearance defects present at the time your
vehicle is delivered to you are covered by this warranty. For your protection, we suggest that if you do find
any such defects, you notify your dealer within one week of the vehicle’s delivery to you, as normal
deterioration due to use and exposure is not covered by this warranty.
Defects vs. Damage
Please note the distinction between “defects” and “damage” as used in the warranty. Defects are covered
because we, the manufacturer, are responsible. This includes defects in Ford-supplied parts used in
making warranty repairs as well as in the original parts of the vehicle. On the other hand, we have no
control over damage caused by such things as modifications, collision, misuse and lack of maintenance.
Therefore, damage is not covered under this warranty.
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Take Care of Your Vehicle and It Will Take Care of You!
Proper maintenance protects you from major repair expense resulting from neglect or inadequate
maintenance, and it may even help increase the resale value of your vehicle.
Your dealership has factory-trained technicians who can perform the required maintenance using
Ford-approved parts. The dealership looks forward to meeting your every service need to maximize your
satisfaction with your vehicle.
It is your responsibility to make sure that all of the scheduled maintenance is performed and that the
materials used meet Ford engineering specifications. Failure to perform scheduled maintenance as specified
in the Scheduled Maintenance section in your Owner’s Guide will invalidate warranty coverage on parts
affected by improper maintenance. Make sure that receipts for completed maintenance work are retained with
the vehicle and have the dealer complete the Scheduled Maintenance Validation Record.
Does the New Vehicle Limited Warranty Apply to Your Vehicle?
Warranty Applies
The New Vehicle Limited Warranty described in this booklet applies to your vehicle if:
•It was originally sold or leased by a Ford of Canada dealer; and
•Is registered/licensed and operated in Canada or the United States.
Warranty Does Not Apply
The New Vehicle Limited Warranty described in this booklet will be void if the vehicle originally purchased
in Canada, at any time:
•Is registered/licensed for use in countries other than Canada or the United States.
Taking Your Vehicle on a Trip?
If you travel with this vehicle outside of Canada or the United States, you may have to pay a servicing
Ford or Ford Lincoln dealer in a foreign country for a repair that could be covered under this New Vehicle Limited
Warranty. If this occurs, you should present the paid repair order/invoice to a Ford or Ford Lincoln
dealer for refund consideration.
If You Are a Subsequent Lincoln Owner...
If you are a subsequent Lincoln owner and the New Vehicle Limited Warranty has not yet expired, you are
entitled to the unexpired portion of the warranty. Please send us the completed Owner Information
Change Card found at the centre of this Warranty Guide (postage paid).
The benefits of the Lincoln Roadside Assistance Program are transferred (within the Powertrain Coverage
period of 6 years or 110,000 km – whichever occurs first), at no charge to you.
W ARRANTY I NFORMATION
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Need Assistance? We’re Here to Help You...
Your satisfaction is important to Ford of Canada and to your dealer. Normally, matters concerning your
vehicle will be resolved by your dealer’s sales or service department.
Ford recommends that you do the following:
Talk with your dealer’s sales manager or service manager. If the matter is not resolved to your satisfaction,
consider discussing the matter with the owner or general manager of the dealership. If you still feel
your concern was not fully addressed or you did not understand the explanations given for your questions,
contact the Lincoln Customer Care Centre at (toll free) 1-800-387-9333 or through our web site at
www.lincolncanada.com .
The Centre’s address is as follows:
Customer Relationship Centre
Ford Motor Company of Canada Limited
The Canadian Road
PO Box 2000
Oakville, Ontario, Canada
L6J 5E4
Mediation/Arbitration Program (for Canada only)
If you feel that the efforts by Ford and the dealer to resolve a factory-related vehicle service concern have
been unsatisfactory, Ford of Canada participates in an impartial third-party mediation/ arbitration
program administered by the
Canadian Motor Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straightforward and relatively speedy alternative to resolve a disagreement when
all other efforts to produce a settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct hearings at mutually convenient times and
places in an informal environment. These impartial arbitrators review the positions of the parties, make
decisions and, where appropriate, render awards to resolve disputes. CAMVAP decisions are fast, fair and final
as the arbitrator’s award is binding on both you and Ford of Canada.
The CAMVAP services are available in all Canadian territories and provinces. For more information, charge or
obligation, call your CAMVAP provincial administrator directly at 1-800-207-0685 or visit
www.camvap.ca.
W ARRANTY I NFORMATION
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Log on to www.lincolncanada.com
The Ford of Canada’s Lincoln web site contains information for you, the new vehicle owner. On
www.lincolncanada.com you can download printed material, contact us via e-mail, locate your nearest
dealer, and so much more! These are just some of the ways
www.lincolncanada.com can be a great resource
tool for you.
I MPORTANT O WNER I NFORMATION
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Lincoln Roadside Assistance — For Your Peace-of-Mind
We are pleased to welcome you to Lincoln’s Roadside Assistance! Our primary focus in providing this
important benefit is to help ensure your safety, pleasure and convenience during the operation of your Lincoln
vehicle.
Wherever you may be in Canada or the continental United States, our Roadside Assistance Representatives
will be there to ensure you receive quick and efficient service 24 hours a day, 365 days a year.
Just call 1-800-387-9333.
Lincoln Roadside Assistance Eligibility
Lincoln’s Roadside Assistance covers all Lincoln vehicles. Service will be provided to the driver of the
registered Lincoln vehicle.
Remaining Lincoln Roadside Assistance benefits are transferable to subsequent owners of your vehicle at no
cost (within the 6 years or 110,000 km coverage period, whichever occurs first). Please complete the
Owner Information Change Card found at the centre of this Guide (postage paid).
Lincoln Roadside Assistance Card for Your Wallet
For your convenience, please carry your Lincoln Roadside Assistance Card with you at all times for those
unexpected instances when you may require our services. Please ensure you print your name and Vehicle
Identification Number (VIN) on your cards when you take delivery of your vehicle. (See centre inserts.)
The 17 digit VIN is stamped on the front of the driver’s side dash.
Lincoln Roadside Assistance Has You Covered
Although this program is separate from the New Vehicle Limited Warranty and ESP (Extended Service
Plan), coverage is concurrent with both the 6 years or 110,000 km (whichever occurs first) Powertrain Coverage
and any additional terms/kilometres covered under your ESP agreement.
All coverage is limited to vehicles using publicly maintained roads (excludes off-road use, logging roads,
etc.) and adjacent sites, and any other locations, which in the discretion of the service provider constitutes
a publicly travelled thoroughfare.
Please note that the Lincoln Roadside Assistance is a complimentary service. In the event that your new
vehicle limited warranty is voided in whole or in part, your Roadside Assistance coverage may be limited and/or
terminated by Ford of Canada without notice. Ford of Canada may terminate your Lincoln Roadside
Assistance coverage at any time for any reason. There is no refund available to you in the event of termination.
Towing and Road Service Reimbursement
If your vehicle is stranded and requires towing, battery boosting, fuel (up to 10 litres), tire service, key
service or other roadside services, simply call Lincoln Roadside Assistance toll-free within Canada or the
continental United States at 1-800-387-9333 and assistance will be dispatched.
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