Lincoln Electric 2013 User manual

LINCOLN
ANNÉE-MODÈLE 2013
GUIDE DE GARANTIE
ASSISTANCE DÉPANNAGE
Décembre 2011 / Première impression / Guide de garantie
Ford du Canada Limitée / Imprimé aux É.-U.
DW1J 19G218 AA
LINCOLN
2013 MODEL YEAR
WARRANTY GUIDE
ROADSIDE ASSISTANCE
December 2011 / First Printing / Warranty Guide
Ford Motor Company of Canada, Limited / Litho in U.S.A.
DW1J 19G218 AA

YOUR SATISFACTION IS OUR PRIORITY .......................3
WARRANTY INFORMATION
Warranty Coverage At-A-Glance................................4
Your Lincoln New Vehicle Limited Warranty ..........................5
Who is Authorized to Do Warranty Repairs?..........................5
Who Pays for Warranty Repairs? ...............................5
When Does the Warranty Begin? ...............................5
Basic Coverage........................................5
Hybrid Unique Component Coverage .............................6
Lincoln Roadside Assistance 1-800-387-9333 .........................6
Corrosion Coverage .....................................6
Powertrain Coverage .....................................6
Safety Restraint Coverage ..................................7
Emissions Control Systems Coverage..............................7
Tire Warranty ........................................9
Unique Warranty Coverage for Specified Components.....................10
Genuine Ford Accessories Coverage .............................10
What is Not Covered Under this New Vehicle Limited Warranty? ...............10
Damage Caused by Use and/or the Environment.......................11
Damage Caused by Improper Maintenance..........................12
Maintenance/Wear .....................................12
Some Maintenance and Wear Items Have Limited Coverage..................12
Other Items/Conditions Not Covered by this Warranty ....................13
SYNC Hands-Free Communications and Entertainment System .................13
*Important Information on Navigator Limousine and Hearse Conversions: ...........13
What is Not Covered Under the Tire Warranty? .......................14
What is Not Covered Under the Emissions Warranties? ....................14
New Vehicle Warranty Limitations ..............................15
Inspect Your New Vehicle Carefully .............................15
Take Care of Your Vehicle and It Will Take Care of You! ...................16
Does the New Vehicle Limited Warranty Apply to Your Vehicle? ................16
Taking Your Vehicle on a Trip? ...............................16
If You Are a Subsequent Lincoln Owner... ..........................16
Need Assistance? We’re Here to Help You... .........................17
IMPORTANT OWNER INFORMATION
Log on to www.lincolncanada.com ..............................18
T ABLE OF C ONTENTS
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LINCOLN ROADSIDE ASSISTANCE
Lincoln Roadside Assistance — For Your Peace-of-Mind ...................19
Lincoln Roadside Assistance Eligibility ............................19
Lincoln Roadside Assistance Card for Your Wallet .......................19
Lincoln Roadside Assistance Has You Covered.........................19
Towing and Road Service Reimbursement ..........................19
General Information on Roadside Assistance Services .....................20
Emergency Lock-out Service .................................20
Emergency Travel Expense Reimbursement ..........................21
Going on a Trip? We’d Love to Help You Plan! .......................21
If You Need to Submit a Claim ...............................21
Extend Your Lincoln Roadside Assistance Benefits .......................22
T ABLE OF C ONTENTS
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Dear New Vehicle Owner,
It is with great pleasure that we welcome you to the Lincoln family. We want you to enjoy all the
benefits of owning your new Lincoln vehicle, and look forward to building a relationship with you over the
years ahead.
At Ford Motor Company of Canada, Limited, we believe that to be the leading consumer automotive
company, we must be absolutely committed to your total satisfaction. This belief guides the way we build
our vehicles, and the way we service them for years to come. Our Lincoln dealers are dedicated to
reaching the highest standards in customer service and technical expertise, and they use Ford-approved parts.
To help maintain the new vehicle characteristics of your Lincoln vehicle, we encourage you to read
through this Warranty Guide and follow its recommendations. This Guide contains:
•Your Lincoln New Vehicle Limited Warranty
•Your vehicle’s Roadside Assistance package
Ford of Canada and our dealerships look forward to being at your service. We wish you peace-of-mind
throughout your ownership experience. Happy Motoring!
Ford Motor Company of Canada, Limited
The Canadian Road
Oakville, Ontario
L6J 5E4
www.lincolncanada.com
1-800-387-9333
Y OUR S ATISFACTION I S O UR P RIORITY
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Warranty Coverage At-A-Glance
Warranty coverage by Time (months) and Distance Travelled (km)
Basic
Corrosion
Powertrain
Safety Restraint System
12 24 36 48 60
(5 years) 72
(6 years) 84
(7 years) 96
(8 years)
Emissions: Defect/performance
Certain Emission Parts Hybrid Unique Components
48 months/80,000 km
5 years/unlimited distance
6 years/110,000 km
5 years/100,000 km
48 months/80,000 km
8 years/130,000 km 8 years/160,000 km
This chart shows general information only. Please refer to the Warranty section in this Warranty Guide for detailed information.
W ARRANTY I NFORMATION
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Your Lincoln New Vehicle Limited Warranty
Ford Motor Company of Canada, Limited (Ford of Canada) warrants that its authorized dealers will repair,
replace or adjust those parts on Lincoln vehicles, that are found to be defective in materials or
workmanship made or supplied by Ford for the coverage periods described in the
Warranty Information
section of this Warranty Guide.
Who is Authorized to Do Warranty Repairs?
You must take your vehicle to an authorized Ford or Ford Lincoln dealer for warranty repairs. While any
Ford or Ford Lincoln dealership handling your vehicle line will provide warranty service, we recommend you return
to your selling dealer who wants to ensure your continued satisfaction.
Please note that certain warranty repairs require special training and/or equipment, so not all dealers are
authorized to perform all warranty repairs. This means that, depending on the warranty repair
needed, you may have to take your vehicle to another dealer. In certain instances, Ford may authorize
that your vehicle be repaired at a repair centre other than a Ford or Ford Lincoln dealer facility.
A reasonable time must be allowed to perform a repair after taking your vehicle to the dealership. Repairs
will be made using Ford or Motorcraft Parts, or remanufactured or other parts that are authorized by
Ford.
Who Pays for Warranty Repairs?
Ford of Canada covers the cost of warranty repairs performed under the New Vehicle Limited Warranty
Coverage during the “time and distance travelled” limits of the New Vehicle Limited Warranty.
Parts (excluding tires) replaced under the New Vehicle Limited Warranty receive the greater of: (i) a
3 month or 5,000 km (whichever occurs first) warranty or (ii) the balance of the New Vehicle Limited Warranty,
and such warranty shall be subject to the terms and conditions of the New Vehicle Limited Warranty.
NOTE: Tires replaced under the New Vehicle Limited Warranty receive the balance of the Basic Coverage
only. See
Tire Warranty (page 9) for details.
Federal or provincial governments may require an environmental or disposal tax (levy) on all or a portion
of a warranty repair, in which case this tax (levy) must be paid by you, the owner of the vehicle.
When Does the Warranty Begin?
The warranty begins on the original retail delivery date, or on the date of first use (whichever occurs first).
This is the “original warranty start date”.
Basic Coverage
Under your New Vehicle Limited Warranty, Basic Coverage begins at the original warranty start date and
lasts for 48 months or 80,000 km (whichever occurs first). The complete vehicle is covered under this Basic
Coverage, except components listed under the following warranties in this Warranty Guide, and those
items listed under “What is Not Covered Under this New Vehicle Limited Warranty?” on page 10.
W ARRANTY I NFORMATION
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Hybrid Unique Component Coverage
Under your New Vehicle Limited Warranty, the following components are covered against defects in factory
supplied materials or workmanship for 8 years or 160,000 km whichever occurs first from the original
warranty start date: High voltage Battery, DC/DC Convertor, Electronically controlled continuously variable
transmission, high voltage battery connector, fan assembly, thermistor probe, Hybrid Battery Pack
Sensor Module (HBPSM), and Battery Energy Control Module (BECM).
Lincoln Roadside Assistance 1-800-387-9333
Your vehicle is eligible, within Canada or the continental United States, for the Lincoln Roadside Assistance
Program. This Program is separate from the New Vehicle Limited Warranty, but the coverage is
concurrent with the 6 years or 110,000 km (whichever occurs first) Powertrain Coverage period.
Towing required because of a warrantable failure beyond the 6 years or 110,000 km (whichever occurs
first) Powertrain Coverage is covered under any remaining applicable New Vehicle Limited Warranty coverage.
Please refer to the Lincoln Roadside Assistance section of this Warranty Guide for complete details
(page 19).
Corrosion Coverage
Under your New Vehicle Limited Warranty, Corrosion Coverage begins at the original warranty start date
and covers body sheet metal panels against corrosion due to a defect in factory-supplied materials and
workmanship. The length of the coverage depends on the type of corrosion damage:
•If corrosion causes perforations (holes) in the body sheet metal panels, the coverage extends for
5 years/unlimited distance.
•
If corrosion does not cause perforations (holes), and is not the result of vehicle usage and/or airborne
materials, the Corrosion Coverage is 48 months or 80,000 km (whichever occurs first).
If your vehicle is damaged due to airborne materials (environmental fallout) where there is no defect in
factory-supplied materials or workmanship and therefore no applicable Ford of Canada warranty, Ford of Canada
will still cover paint damage due to airborne materials (environmental fallout) for 12 months or
20,000 km (whichever occurs first). See “Damage Caused by Use and/or the Environment”, page 11.
Powertrain Coverage
Under your New Vehicle Limited Warranty, the Powertrain Warranty Coverage covers certain components against
defects in factory-supplied materials or workmanship for 6 years or 110,000 km (whichever occurs first)
from the original warranty start date. The covered components listed under the Powertrain Warranty are:
Engine - All internal lubricated parts; cylinder block; cylinder heads; electrical fuel pump; electronic engine
control unit; engine mounts; flywheel; injection pump; manifold (intake and exhaust); manifold bolts;
oil pan; oil pump; seals and gaskets; thermostat; thermostat housing; timing chain cover; timing chain gears
and belts; turbocharger/supercharger unit; valve covers; water pump.
W ARRANTY I NFORMATION
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Transmission - All internal parts; clutch cover; seals and gaskets; torque converter; transfer case
(including internal parts); transmission case; transmission mounts.
Front-Wheel Drive - Axle shafts; front-wheel bearings; rear-wheel bearings; centre support-bearing; drive
shafts; final drive housing (including all internal parts); hubs-automatic front locking (four-wheel drive);
locking rings (four-wheel drive); seals and gaskets; constant velocity and universal joints.
Rear-Wheel Drive - Axle shafts; front-wheel bearings; rear-wheel bearings; centre support bearing; drive
axle housing and all internal parts; drive shaft; propeller shafts; retainers; supports; seals and gaskets;
universal and constant velocity joints.
Safety Restraint Coverage
Under your New Vehicle Limited Warranty, safety belts and air bag Supplemental Restraint Systems (SRS)
are covered against defects in factory-supplied materials or workmanship. Safety Restraint System
Coverage begins on the original warranty start date and lasts for 5 years or 100,000 km (whichever
occurs first).
Emissions Control Systems Coverage
The Emissions Control System is covered by two warranties: the Emissions Defects Warranty and the
Emissions Performance Warranty.
Emissions Defects Warranty Coverage
Under the Emissions Defects Warranty, Ford provides coverage for emissions related defects for 48 months
or 80,000 km (whichever occurs first) from the original warranty start date. During this coverage
period, Ford warrants that:
•Your vehicle or engine is designed, built and equipped to meet the applicable emissions standards
prescribed by law at the time it was sold.
•Your vehicle or engine is free from defects in factory-supplied materials and/or workmanship that
could prevent it from conforming to those applicable emissions standards.
•You will not be charged for repair, replacement or adjustment of defective emissions-related parts
listed under “Parts Covered by the Emissions Defect and Performance Warranties” on page 8.
Emissions Performance Warranty Coverage
Under the Emissions Performance Warranty Coverage, Ford will repair, replace or adjust – with no charge
for labour, diagnosis, or parts – any emissions control device or system:
•If you have maintained and operated your vehicle according to the instructions on proper care in
this Warranty Guide and your Owner’s Guide;
W ARRANTY I NFORMATION
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•If your vehicle fails to conform during the warranty coverage period of 48 months or 80,000 km
(whichever occurs first) to the applicable emissions standards;
•If you are subject to a penalty or sanction under local, provincial, or federal law because your
vehicle has failed to conform to the applicable Emissions Standards (a penalty or sanction can
include being denied the right to use your vehicle); and
•If your vehicle has not been tampered with, misused, or abused.
Parts Covered by the Emissions Defect and Performance Warranties
Air Flow Sensor; Air/Fuel Feedback Control System and Sensors; Air Induction System; Catalytic Converter;
Electronic Engine Control Sensors and Switches; Electronic Engine Control Unit (ECU)*; Electronic
Ignition System; Evaporative Emissions Control System; Exhaust Gas Recirculation (EGR) System; Exhaust
Manifold; Exhaust Pipe (Manifold to Catalyst); Fuel Filler Cap and Neck Restrictor; Fuel Injection System; Fuel
Injector Supply Manifold; Fuel Tank; Idle Air Bypass Valve; Ignition Coil and/or Control Module; Intake
Manifold; Malfunction Indicator Lamp (MIL)/On-Board Diagnostic (OBD) System; PCV System and Oil Filler
Cap; Secondary Air Injection System; Spark Control Components; Spark Plugs and Ignition Wires;
Thermostat; Throttle Body Assembly (MFI); Transmission Control Module (TCM); Turbocharger Assembly;
Vacuum Distribution System.
*Includes hardware and emissions related software changes only.
Additional Parts Covered by the Emissions Warranty
Also covered by the two Emissions Warranties are all emissions related bulbs, hoses, clamps, brackets,
tubes, gaskets, seals, connectors, gasoline fuel lines, and wiring harnesses that are used with components
on the list of parts, above.
Parts that should be replaced as per Ford’s Scheduled Maintenance Services are covered against defects in
materials or workmanship made or supplied by Ford until the earlier of:
A. The first replacement time that is specified in your Owner’s Manual; or
B. The “time and distance travelled” limits of the Defect and Performance Warranties (whichever occurs
first)
There may be additional coverage for these parts through the Powertrain Coverage. In any case, the
warranty with the broadest coverage applies.
Your Ford or Ford Lincoln dealer maintains a complete list of parts covered by emissions warranties. For
more details about the specific parts covered by the Emissions Defect Warranty, contact your dealer.
W ARRANTY I NFORMATION
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Emissions Defect/Performance Warranty:
Additional Parts Covered
Ford also provides the following coverages for emissions related defects for the parts listed below including
labour and diagnosis for 8 years or 130,000 km (whichever occurs first).
•Catalytic converter
•On board emissions diagnostic device
•Electronic emission control unit (ECU)
•Transmission control module (TCM)
Tire Warranty
Two separate warranties apply to the tires on your new vehicle. The New Vehicle Limited Warranty covers
tire defects in factory-supplied materials or workmanship until the earlier of: (i) expiration of the Basic
Coverage period of 48 months or 80,000 km (whichever occurs first); or (ii) until the tire requires normal
replacement, for 100% of labour costs and on a pro rata adjustment basis for parts (see the
Reimbursement Schedule below). Defective tires will be replaced on a pro rata adjustment basis according
to the following kilometre-based Reimbursement Schedule:
Vehicle Distance Travelled Percent of Parts Covered by Ford
1-20,000 km 100%
20,001-40,000 km 60%
40,001-60,000 km 30%
60,001-80,000 km 15%
The tire manufacturer also provides you with a separate tire warranty that may extend beyond the Basic
Coverage terms or period. You will find the manufacturer’s tire warranty with the owner literature
supplied with your new vehicle.
Tire replacements under the New Vehicle Limited Warranty will be made with the same brand and model
as originally equipped with the vehicle unless the same brand and model is no longer available, in
which case a tire of the same brand size, load, speed and tread type will be used. In some circumstances,
Ford may authorize another brand and/or model to substitute for the original brand and model even if
still available.
Normal tire wear or damage is not reimbursable. See page 14 for details of what is not covered.
W ARRANTY I NFORMATION
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