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Warranty
LOHBERGER grants a 3-year full warranty on verifiable de-
fects in material or workmanship. Warranty claims will not
be accepted in any case after five years following the ma-
nufacture of the appliance.
Certain restrictions apply to some models and parts: for
appliances with central heating insert the warranty de-
pends either on correct specialist installation of a return
flow temperature boost or the installation of a control
cabinet (AME.4).
Exceptions
The warranty does not apply to the normal wear and tear
on an appliance used for heating. These parts include for
instance:
Fireclay - Changes in colour or expansion cracks due to
the heating process can never be completely ruled out.
However, they do not impair the functioning of the appli-
ance as long as the fireclay remains in the firebox.
Glass panes (breakage of glass because of external action,
changes on the surface due to thermal influences such as
partly sintered fly ash or soot on the surface of the glass
front)
Discolouring of paint due to overload or thermal stress
Seals (e.g. hardening or breakage due to thermal or me-
chanical stress)
Surface coatings (frequent cleaning or cleaning with abra-
sive cleaning agents)
Cast iron parts (Cast parts subjected to high thermal load
such as JETFIRE flame convergence plate and grate)
Pellets - Conveying device Tilting grate, ignition element
and temperature sensor of the Lohberger pellet module
Start or Warranty
The start of warranty is the time the appliance is handed
over to the user. Please keep this user manual as well as
the warranty card with the invoice in a safe place at all
times. A prerequisite of our warranty obligation is that the
appliance has been installed and connected according to
our instructions and the applicable EN/DIN /Austrian stan-
dards and that it has been operated and correctly maintai-
ned according to our instructions.
Repairs
We will carefully check your appliance and establish whe-
ther the warranty claim is justified. If yes, we will decide
in which way the defect should be corrected. In the event
of a repair we will have it carried out correctly and com-
petently on location or in our works. This does not affect
the start of the warranty determined by the handover; if it
is necessary to replace the appliance, the warranty period
starts anew. If you send in your appliance for repair please
enclose the proof of purchase.
Costs
LOHBERGER accepts all costs for the duration of the war-
ranty. Should we decide that your appliance is best re-
paired in our works, you will bear the transport costs and
assume the responsibility for the transport.
Liability Exclusion
We cannot accept any liability for the loss or the damage
of an appliance through theft, fire, vandalism or similar
causes. Indirect or direct damages caused by a supplied
appliance or arising from the delivery of an appliance are
excluded from the liability unless the delivery was perfor-
med by LOHBERGER or by a transport company commissi-
oned by LOHBERGER.
We cannot assume any liability for damages caused by
chemical or electrochemical effects (e.g. pollutants in the
combustion air, condition of heating water not in compli-
ance with the VDI guidelines – e.g.: “calcification”, etc.)
or as a result of installation not in accordance with the
technical regulations or the LOHBERGER documentation.
We will accept liability for visible paint and enamel dama-
ges that can be attributed to manufacturing defects only if
such defects are brought to our attention in writing within
14 days following the handover of the appliance.
These warranty conditions are valid in all European countries where LOHBERGER appliances are sold by local specialist dealers.
Warranty claims must always be directed to a local LOHBERGER specialist dealer or the dealer from whom you have bought the
appliance.
Modifications of the appliance or tampering by persons who
are not authorised by us will invalidate our warranty obliga-
tion. Adjustment and conversion work are subject to billing.