
Luxxor® Video System User Guide Luxxor® Video System User Guide
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TROUBLESHOOTING
3. Reduce the quality setting for the transferred video image. Open VideoToolbox,
press the Settings button and select “Video Device” from the list on the left.
Find the Video Format menu and press the Set button to open the Video Format
Properties window. Within the window will be the Quality control. Reduce the
quality value to increase the display speed.
Problem: No image at all using the VC-USB
2
even though everything
is installed correctly.
Make sure your computer has a USB 2.0 port. The VC-USB2 must be connected
to a USB 2.0 port – the older USB 1.1 port will not work. Most computers made
since 2002 or so have them. If your computer has a USB 2.0 port, it must also be
configured properly. Early versions of Windows 2000 and Windows XP did not
install the USB 2.0 drivers properly in all cases. Service Packs and HotFixes are the
mechanism that Microsoft provides to update the operating system. For Windows
2000, make sure that Service Pack 4 or later has been applied. For Windows XP,
make sure that Service Pack 1a with HotFix KB822306 or Service Pack 2 (or later)
has been applied. Check the Microsoft web site for more information on Service
Packs and how to install them.
CUSTOMER SERVICE
30-Day Customer Satisfaction Guarantee
Gradient Lens Corporation offers its direct customers a money-back guarantee.
If, for any reason, you are not completely satisfied with your purchase within
30 days, call our customer service department. A Return Material Authorization
(RMA) number will be issued allowing a refund of the original purchase price
from Gradient Lens Corporation (excluding shipping and handling charges),
provided that the product is in original, saleable condition with all packaging.
Limited Warranty
Gradient Lens Corporation warrants that all Hawkeye® borescopes and
accessories manufactured by Gradient Lens Corporation will be free of defects
in materials and workmanship for one year from the date of first retail purchase.
Gradient Lens Corporation warrants that the Luxxor® 35 LED light source will be
free of defects in materials and workmanship for two years from the date of first
retail purchase.
The entire Hawkeye® Borescope Warranty is available online at - http://warranty.
gradientlens.com.
Video, lighting and some accessory products come with their manufacturer’s
warranty.
Warranty Claims and Non-Warranty Repairs
Whether you have a warranty claim, an out-of-warranty repair, or you don’t really
know which, call our customer service department at the number(s) listed above
to talk about it. If necessary, we will issue you an RMA number and shipping
instructions, allowing you to send the product back. Please do not return any
product without calling for an RMA number first. You are responsible for shipping
and insurance on any returns.