CONVOTHERM STATEMENT OF POLICIES
LIMITED WARRANTY
CONVOTHERM products are warranted to the original purchaser to be free from defects in materials and workmanship
under normal use and service for the standard warranty period of one year from date of installation or 18 months from date of
shipment, whichever comes first.
CONVOTHERM agrees to repair or replace, at its option, f.o.b. factory, any part which proves to be defective due to defects
in material or workmanship during the warranty period, providing the equipment has been unaltered, and has been
PROPERLY INSTALLED, MAINTAINED, AND OPERATED IN ACCORDANCE WITH THE CONVOTHERM OWNER’S
MANUAL.
CONVOTHERM agrees to pay any FACTORY AUTHORIZED EQUIPMENT SERVICE AGENCY (within the continental
United States, and Hawaii) for reasonable labor required to repair or replace, at our option, f.o.b. factory, any part which
proves to be defective due to defects in material or workmanship, during the labor warranty period. This warranty includes
travel time not to exceed two hours and mileage not to exceed 50 miles (100 miles round-trip), BUT DOES NOT INCLUDE
POST START-UP, TIGHTING LOOSE FITTINGS, MINOR ADJUSTMENTS, MAINTENANCE, CLEANING OR DESCALING.
The standard labor warranty allows factory payment of reasonable labor required to repair or replace such defective parts.
CONVOTHERM will not reimburse the expense of labor required for the repair or replacement of parts after the standard
warranty period, unless an Extended Labor Warranty Contract has been purchased to cover the equipment for the balance of
the warranty period from the date of equipment installation, start-up, or demonstration.
PROPER INSTALLATION IS THE RESPONSIBILITY OF THE DEALER, THE OWNER-USER, OR INSTALLING
CONTRACTOR, AND IS NOT COVERED BE THIS WARRANTY. Many local codes exist, and it is the responsibility of the
owner and installer to comply with these codes. CONVOTHERM equipment is built to comply with applicable standards for
manufacturers, including UL, AGA, NSF, ASNE/Ntl. Bd, CSA, CGA, ETL and others.
STEAM GENERATOR MAINTENANCE IS THE RESPONSIBILITY OF THE OWNER-USER AND IS NOT COVERED BY
THIS WARRANTY. The use of good quality feed water is the responsibility of the Owner-User (see Water Quality
Recommendations below). THE USE OF POOR QUALITY FEED WATER WILL VOID EQUIPMENT WARRANTIES. Steam
Generator maintenance supplies, including gaskets, are not warranted beyond the first 90 days after the date the equipment is
placed into service. Preventive maintenance records must be available showing descaling per applicable CONVOTHERM
Operator Manual for Boiler Proration Program considerations.
WATER QUALITY RECOMMENDATIONS (NEW)
TDS………………………50-125 ppm pH Factor…………..7.0-8.5
Total Alkalinity…………..50-100 ppm Free Chlorine………< 0.1 ppm
Silica……………………..<13 ppm Hardness…………...50-100 ppm (3-6gpg)
Chloride………………….< 25ppm Water Pressure……35-80 psi
The foregoing shall constitute the sole and exclusive remedy of original purchaser and the full liability of CONVOTHERM for
any breach of warranty. THE FOREGOING IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER
WRITTEN, ORAL. OR IMPLIED, INCLUDING ANY WARRANTY OF PERFORMANCE, MERCHANTABILITY, OR FITNESS
FOR PURPOSE, AND SUPERSEDES AND EXCLUDES ANY ORAL WARRANTIES OR REPRESENTATIONS, OR
WRITTEN WARRANTIES OR REPRESENTATIONS, NOT EXPRESSLY DESIGNATED IN WRITING AS A “WARRANTY” OR
“GUARANTEE” OF CONVOTHERM MADE OR IMPLIED IN ANY MANUAL, LITERATURE, ADVERTISING BROCHURE OR
OTHER MATERIALS.
CONVOTHERM liability on any claim of any kind, including negligence, with respect to the goods or services covered
hereunder, shall in no case exceed the price of the goods or services, or part thereof, which gives rise to the claim. IN NO
EVENT SHALL CONVOTHERM BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, OR ANY
DAMAGES IN THE NATURE OF PENALTIES.
LIMITED EXTENDED WARRANTY COVERAGE
The purchase of a Limited Extended Warranty Contract extends the standard warranty coverage to the purchased period of time (one to two
years) from the date of installation, start-up, or demonstration, whichever is sooner.
*An additional two years Parts and Labor Warranty can be purchased with each piece of CONVOTHERM equipment for an additional 3.5%
of the List Price per year. The 3.5% of list price charge will be the net invoice amount for each year of extended warranty purchased.
- Extended warranty must be purchased at the same time the equipment is purchased.
- Extended Warranty has the same exclusions as stated in our standard warranty.
