Mastervolt Amperian User manual

Amperian
USER MANUAL
10000012632/04

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Amperian
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Table of contents
1General setup ............................................................................................................................. 3
1.1 Amperian-supported tools ................................................................................................. 3
1.2 Amperian account types.................................................................................................... 3
1.3 Connect to wireless or mobile broadband (4G/3G)............................................................ 4
2Use Amperian as a Customer .................................................................................................... 5
2.1 Registering your Amperian Interface ................................................................................. 5
2.1.1 Initiating this yourself ........................................................................................... 5
2.1.2 Getting an invitation from your Service Organisation ........................................... 5
2.2 Setting up your account .................................................................................................... 5
2.2.1 Account details .................................................................................................... 5
2.2.2 Receiving email alerts ......................................................................................... 6
2.2.3 Linking a Service Organisation ............................................................................ 6
2.3 Viewing your system on Amperian web interface .............................................................. 6
2.4 Alarms in Amperian........................................................................................................... 6
3Use Amperian as a Service Organisation ................................................................................. 8
3.1 Creating and activating a Service Organisation account ................................................... 8
3.2 Setting up your account .................................................................................................... 8
3.2.1 Account details .................................................................................................... 8
3.2.2Receiving email alerts ......................................................................................... 8
3.3 Add users (employees/partners) ....................................................................................... 9
3.4 Edit role or remove users ................................................................................................ 10
3.5 Linking systems .............................................................................................................. 10
3.5.1 Linking system with existing Customer account................................................. 10
3.5.2 Linking system while inviting new Customer...................................................... 11
3.5.3 Linking system initially without Customer........................................................... 11
3.6 Viewing systems on Amperian web interface .................................................................. 12
3.7 Viewing systems in MasterAdjust Web............................................................................ 13
3.7.1 Setting events as alarms ................................................................................... 14
3.7.2 Remote access options ..................................................................................... 15

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1 General setup
Amperian is a server-based platform that allows remote connection to
Mastervolt systems. This connection is possible when the system
contains a registered Amperian Interface. Information on how to install
and register an Amperian Interface can be found in the Amperian
Interface Quick Guide that is delivered with the product.
Figure 1 Amperian Interface
Disclaimer: Our products are subject to continual development and improvement. Therefore, while the information in this
document was complete and accurate when it was written, additions or modifications to the products may cause changes to the
technical data and functional specifications. No rights can be derived from this document.
1.1 Amperian-supported tools
Amperian enables various tools/applications to share information on or access a system remotely. These
tools support different functionalities, as the following table shows:
Amperian webpage
MasterAdjust Web
Email alerts
•Creating and changing account
settings
•Viewing device on-/offline status
•Viewing system logbook (alarm
and offline messages)
•Firmware upgrades
(service organisations only)
•Monitoring full system status
remotely
•Controlling system remotely
•Configuring full system
remotely
•Receiving notifications of
system alarms and offline
status
Table 1 Amperian-supported tools and functionalities
1.2 Amperian account types
Different Amperian account types allow different activities and overviews. The account types are:
1. Customer
2. Service Organisation
The Customer account provides dedicated access to the system(s), used on a daily basis by the
Customer. Access includes use of the Amperian webpage, MasterAdjust Web and Email alerts but
excludes the possibility to perform firmware upgrades.
The Service Organisation account provides access to multiple Customer accounts (and connected
systems) that have authorized the Service Organisation (SO) to remotely support their system. After
logging into the Amperian webpage, an overview is given of all systems connected to the SO, showing the
general status of all systems in a single glance and enabling the SO to view the related Customer account.
This view adds the possibility to perform remote firmware updates via Amperian. Similar to the Customer
account the SO account includes the use of MasterAdjust Web and Email alerts.
Note: If users want to allow remote access only at the moment they (in the system) authorize the access,
this can be setup in the Amperian Interface.

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1.3 Connect to wireless or mobile broadband (4G/3G)
When you purchased a 3G/4G USB dongle, you can use your Amperian Interface on the go. Before
plugging the dongle into the Amperian Interface, you must prepare it:
Prerequisites
You have a 3G or 4G USB dongle with a standard mobile SIM card with data plan.
The following dongle was tested: Huawei E3272 4G LTE-HSPA+.
MasterAdjust’s data usage is quite low. For example, 25 connected MasterBus devices will
consume about 50 MB of data in a month.
You have a laptop or computer with a free USB port.
Have the PIN code of the SIM card at hand.
Connecting the USB dongle
1. Plug the dongle into your laptop or computer.
2. Follow the dongle’s instructions.
The installation program will ask you to enter your PIN code.
3. After the installation is finished, safely remove the dongle.
4. Plug the dongle into the Amperian Interface.
5. Refer to the Amperian Interface – Quick Guide and follow the Commissioning procedure.

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2 Use Amperian as a Customer
2.1 Registering your Amperian Interface
2.1.1 Initiating this yourself
Follow the instructions in the Quick Guide, to register the Amperian Interface. After registering, you will
have a Customer account linked to your Amperian Interface. The Quick Guide is included in the box but
can also be downloaded here: http://www.mastervolt.com/products/amperian/amperian-interface/.
2.1.2 Getting an invitation from your Service Organisation
In case your Amperian Interface has been installed by a company that will also provide you their service of
keeping track of your system for you, you normally would not have to initiate the registration yourself. This
company (PowerComp in our example) will register for you. You will receive an invitation email, as shown in
the following example:
2.2 Setting up your account
To setup your account you need to go to https://amperian.net where you will be asked to log in using the
account details you have created.
2.2.1 Account details
After logging in, you can set up your account details. At the top right corner of the main screen you can see
your name. If you click on My account (see Figure 2) you can set or change the standard settings. For
example, you can change your email address and password here.
Figure 2 My account and Settings

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2.2.2 Receiving email alerts
Amperian offers the option to receive email alerts when your system goes into alarm or offline (loses
internet connection). See also Section 2.4. In the Settings menu (see Figure 2) you can indicate if you
want to receive alert messages (i.e. alarms) by email and on what email address.
2.2.3 Linking a Service Organisation
If your Amperian Interface was not registered by your Service Organisation, you can grant such an
Organisation access via your account. At the bottom of the Settings menu you will find a section that
allows you to search for your Service Organisation and grant them access. As a result your Service
Organisation will receive an email with your request to link your account to them.
Note: Once you are in either My account or Settings, your name (top right) changes to a bold font,
indicating you are inside that part of the menu. To return to the main content of the webpage, either
click the Amperian logo on the left-top or one of the menu titles to the right of that logo.
2.3 Viewing your system on Amperian web interface
In the main menu (click Amperian logo or Monitoring in the top-left corner), you can view details of your
system. There are two screens available: Devices and Logbook (see Figure 3).
Figure 3 Devices and Logbook pages
In Devices you will find the devices that are present in your system, showing their on-/offline status and
details like serial numbers.
In Logbook you will find a list, arranged by date, of the alerts/alarms that have been active in your system
since it has been connected to Amperian (see more details in Section 2.4). You can check this when
something out of the ordinary occurred.
2.4 Alarms in Amperian
Amperian offers the following types of alarm:
- System offline alarm: occurs when the Amperian Interface no longer has a connection to internet
(and thus Amperian)
- Device-specific (MasterBus) alarms
- Custom set alarms
The System offline alarm is triggered when Amperian fails to receive a regular message from an Amperian
Interface over the internet. The frequency of that regular message is kept to a minimum as to keep data
transfer low. This means that it might take up to 20 minutes for Amperian to generate a System offline
alarm after the actual disconnection of the Amperian Interface to the internet has taken place.
The Device-specific (MasterBus) alarms appear in case any individual device on MasterBus generates an
alarm. The cause of such an alarm differs per device. You can find the details in the related device manual.
Any alarm that occurs will appear as an entry in the Logbook, accompanied by the time and date of
occurrence.
An email alert containing the details of the alarm will only be sent if the alarm is persistent, meaning the
alarm is still active at the instant the emails are sent, which is every 10 minutes, starting on the hour (:00,
:10, :20 etc.).

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In case the system is programmed to automatically respond to an email and through that cancel the alarm,
you will probably not receive an email as there is no reason anymore for you to be alarmed. You can
always check the Logbook to see if such an event occurred.
Two special conditions apply in the sending of emails:
- In case a device has generated multiple alarms over the past 10 minute period, they will be
combined in one email.
- In case an email has already been sent for a specific device in the past hour, Amperian will not send
a new email. This prevents multiple identical emails in case of a repetitive alarm.
The Custom set alarms appear when a specific setting is reached. The cause of these alarms can be
multiple, as they are custom set. Your service organisation can help with setting up these Custom alarms.
Custom alarms can be used to pre-warn you about possible issues before they become an actual alarm.

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3 Use Amperian as a Service Organisation
3.1 Creating and activating a Service Organisation account
If you intend to use Amperian as a Service Organisation, please let your Mastervolt account manager know
by means an email. We advise you to choose or create a separate email address for this purpose.
Example: When your company is named PowerComp, you might want to create the email address
[email protected].
After your email request is received, you will get a message from Amperian which describes how to activate
your Amperian account.
3.2 Setting up your account
To setup your account, you need to go to https://amperian.net where you will be asked to log in using the
account details you created.
3.2.1 Account details
After logging in, you can set up a couple of account details. At the top right corner of the main screen, you
can see your name. If you click on My account (see Figure 4) you can set or change standard settings like
your email address, for example. Your company name is very important because it will be the name your
customers will see.
Figure 4 My account and Settings
3.2.2 Receiving email alerts
In the Settings menu (see Figure 4) you can indicate if you want to receive alert messages (i.e. alarms) by
email.
Note: Once you are in either My account or Settings, your name (top right) changes to a bold font,
indicating you are inside that part of the menu structure. To return to the main content of the
webpage, click either the Amperian logo on the left-top or (one of the) menu titles to the right of that
logo.

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3.3 Add users (employees/partners)
As Administrator of your Service Organisation you can provide employees/partners access to your
Amperian Service Organisation.
1. After logging in, click on Organisation (see Figure 5).
Figure 5 Organisation
2. Click Add user (see Figure 6) in the left-hand menu.
Figure 6 Add user
3. A dialog opens where you enter contact details of the employee/partner (see Figure 7). After
completion, ‘you’ automatically invite that person by email.
Figure 7 Add user dialog
Note: The possibility to add users to your account allows you to include people from a company that
supports you in service for your customers. For example, if you are an OEM company and have
agreed on help from your Mastervolt supplier, you might include persons from that company in your
Service Organisation.
Please note that if that person is also part of another Service Organisation, two separate email
addresses need to be used for him/her to be able to get into the appropriate accounts.

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3.4 Edit role or remove users
The Organisation menu shows an overview of the active users (employees) inside your Service
Organisation.
1. After logging in, click on Organisation (see Figure 5).
2. Click on the small triangle of the required user. A small menu pops up (see Figure 8).
3. Click on Edit Role to give an employee Administrator rights or revoke these.
Click on Remove user to revoke an employee’s access to your Service Organisation.
4. Click on Hide details to close the pop-up menu.
Figure 8 Edit users menu
3.5 Linking systems
In the main menu of the Service Organisation account (click Amperian logo or Remote Service in the top-
left corner), you can link Amperian Interfaces (and the systems behind it) to your Service Organisation
account. To do this, you must know the details of the Amperian Interface (Part number, Serial number and
Registration key) which can be found on its serial label or inside the MasterBus menu. To do this, click the
Add a device button in the left-hand menu (see Figure 9 left). You will go to a form asking for the
registration details of the device (see Figure 9 right).
Figure 9 Left: Add a device and Right: subsequent form
3.5.1 Linking system with existing Customer account
In case the device, of which you just entered the details, has already been registered to a Customer
account, the existing Customer account will receive an email to authorize the connection to your Service
Organisation. Once the Customer has authorized your connection, the Customer will show up in your list of
linked systems/Customer accounts.
In case of an existing Customer account, the linking can also take place the other way around, initiated by
the Customer. Since you have an Amperian Service Organisation account, you will be visible to all