Matrix Telecom DSS70 User manual

DSS70
User’s Guide
MATRIX TELECOM PVT. LTD.MATRIX TELECOM PVT. LTD.
MATRIX TELECOM PVT. LTD.MATRIX TELECOM PVT. LTD.
MATRIX TELECOM PVT. LTD.
Corporate Office: Factory:
394-GIDC, Makarpura, 39-GIDC, Waghodia-391 760
Vadodara-390 010, India Dist. Vadodara, India
Tel. : [phone] Tel. : [phone]
Fax : [phone] Fax : [phone]
E-mail: [e-mail] E-mail: [e-mail]
URL: www.MatrixTeleSol.com
Version 1
July 2006

Documentation Information
This is a general documentation and it covers many models with
different specifications. A particular product may not support all the
features and facilities described in the documentation.
Matrix Telecom reserves the right to revise information in this
publication for any reason without prior notice. Information in this
documentation may change from time to time. Matrix Telecom makes
no warranties with respect to this documentation and disclaims any
implied warranties. While every precaution has been taken in
preparation of this user’s guide, Matrix Telecom assumes no
responsibility for errors or omissions. Neither is any liability assumed
for damages resulting from the use of the information contained
herein.
Matrix Telecom reserves the right without prior notice to make
changes in design or components of the equipment as engineering
and manufacturing may warrant.
Neither Matrix Telecom nor its affiliates shall be liable to the purchaser
of this product or third parties for damages, losses, costs or expenses
incurred by purchaser or third parties as a result of: accident, misuse
or abuse of this product or unauthorized modifications, repairs or
alterations to this product or failure to strictly comply with Matrix
Telecom’s operating and maintenance instructions.
All rights reserved. No part of this user’s guide may be copied or
reproduced in any form or by any means without the prior written
consent of Matrix Telecom.

Matrix
DSS70 User’s Guide 3
Welcome
Thanks for purchasing a Matrix product.
We want you to get the maximum performance from our product. If
you run into technical difficulties, we are here to help. But please
consult this user’s guide first.
If you still can’t find the answer, gather all the information or questions
that apply to your problem and with the product close to you, call your
dealer. Matrix dealers are trained and ready to give you the support
you need to get the most from your Matrix product. In fact, most
problems reported are minor and can be easily solved over the
phone.
In addition, technical consultation is available from Matrix engineers
every business day. We are always ready to give advice on
application requirements or specific information on installation and
operation of our products.

Contents
Documentation Information ....................................................... 2
Welcome ...................................................................................... 3
Introduction ................................................................................... 7
Installing the DSS70 ..................................................................... 9
Knowing Your DSS70 ................................................................. 12
Features of DSS70 ..................................................................... 20
Using the DSS70 ........................................................................ 27

DSS70

Matrix
DSS70 User’s Guide 7
Introduction
The DSS70 is a versatile, user friendly, compact, feature-rich
Operator Console. The DSS70 is an effective tool to manage calls
efficiently. The DSS70 is extensively used in offices, factories, hotels,
hospitals and other business establishments to increase productivity.
The DSS70 is shown in the figure below.
Handset DB-9 Connector
DSS keys and Status LEDs for Extensions (36)
DSS keys 1-9, 0, *, # (12 keys)
Liquid Crystal Display (LCD)
DSS keys and Status
LED for Trunk(10) LEDs for System Status (8)
Conference key
Chainkey
Memory key
Acknowledge key
Redial key
Function key & Status LED
Flash key
Page key and Status LED
Transfer key
Answer key
Release key
Hold key
DSS stands for Direct Station Selection and since it houses 70 keys it
is named as DSS70.
The DSS70 offers following features:
• A 16 character adjustable LCD
• Seventy programmable keys for direct station selection/trunk
access/features.
• LEDs to show status of extension lines
• Hot Keypad
The DSS70 users get following benefits:
• The DSS70 is simple and easy to use.
• The DSS70 is compact and occupies very little space on the
operator’s desk.
• The DSS70 can be customized to the users’ requirement.

Matrix
DSS70 User’s Guide
8
• The DSS70 can be programmed for four different ringer modes.
• The DSS70 offers Auto-Answer facility.
• The DSS70 offers different ring cadences for used for different
occasions, hence it is easy to guess the caller type before you
answer the call.
• The DSS70 displays the count of pending calls (Both trunk and
internal).
• The DSS70 allows to use call waiting facility of the central office.
• It can be interfaced with Team/Focus/Empire.
=X=X=

Matrix
DSS70 User’s Guide 9
Installing the DSS70
Safety Instruction
• Unpack the box. The DSS70 box contains
Sr. ITEM Qty.
1 DSS70 1
2 DSS70 User's Guide 1
3 Splitter Cable 1
4 Mains Cable 1
5 Handset 1
6 Handset Clamp 2
7 Telephone Message Pad 1
8 Warranty Card set 1
9 Support Card 1
• Get satisfied with the contents and the condition of all the parts. In
case of short supply or damaged parts, please contact the source
from where you purchased the system.
• Place DSS70 on a non-slip surface.
• Do not expose DSS70 to direct sunlight or other sources of heat.
• Use DSS70 at temperatures between +50C (41 Fahrenheit) and
+550C (131 Fahrenheit).
• Make sure that DSS70 is at least one meter away from any radio
equipment, such as pagers, television sets, device containing coils,
otherwise its performance may be impaired.
• Avoid placing DSS70 in rooms where there is lot of dust, since this
shortens its useful life.
• To clean DSS70, wipe it with a damp or antistatic cloth. Never use
dry cloth (since this can generate electrostatic charges and
discharges) or abrasive cleaning agents.
• Do not plug/unplug DSS70 with the system in power-ON condition.
This may damage DSS70. Warranty does not cover such
damages.
Installation of DSS70
The Installation procedure is divided in two parts:

Matrix
DSS70 User’s Guide
10
Hardware Installation:
CAUTION:
The system must be in power off condition during complete hardware
installation.
1. Switch off the system. Wait for 10 seconds to allow the power
supply to discharge.
2. Attach COM PORT end of the Splitter Cable to the system. Fix
the mounting screws to get proper connections.
3. Lay the DSS70 main cable from the system to DSS70 (reception
area). The cable end with MDF wires (two hanging wires) is to be
connected on the system side. The other end is to be taken on
the DSS70 side.
4. Decide on an unused extension to be used for the operator
extension. Do not select a power-down extension.
5. Take a small piece of telephone cable. Connect one end of this
telephone cable to the MDF wires (hanging wires) coming out
from the DSS70 main cable. Connect other end of this telephone
cable to the unused extension on the MDF. Polarity is not
important here. Make proper joints with twisting and soldering. To
prevent shorts and sparks, secure the joints with good quality
insulation tape.
6. Go to the reception area.
7. Decide on a convenient place on the desk for the DSS70. Keep
the DSS70 facing the operator.
8. Route the DSS70 main cable coming from the system up to the
DSS70 connector. Extra length can be hidden in a convenient
place.
9. Connect the cable to the DSS70. Put the screws to avoid
frequent disconnections.
10. Connect the handset to the DSS70.
11. DSS70 main cable is of 10 meters.
Software Installation:
1. Switch on the system.
2. The DSS70 will display with message: “MATRIX DSS READY”
3. Enter program mode from any extension. Please refer
‘Programming the System’ in Team/Focus/Empire System Manual
for more details.At this stage, the DSS70 is not ready to accept
commands.

Matrix
DSS70 User’s Guide 11
4. Program main operator extension using 391-Extension.
5. Program auxiliary operator extension using 392-Extension.
6. Activate the DSS70 by command: 611-1.
7. The system will restart.
8. The DSS70 displays the message ‘Operator Absent’.
9. Enter the programming mode (System Engineer and Admin) and
make the Operator Present by using command 612-1.
10. The DSS70 displays ‘Operator Present’. Please refer ‘Operator’
and ‘Operator Console’ in Team/Focus/Empire System Manual for
more details.
Now DSS70 is ready for use. Test the operation by making and
receiving few internal and trunk calls.
=X=X=

Matrix
DSS70 User’s Guide
12
Knowing Your DSS70
DSS70 is an easy to use feature rich operator console. It possess
1 line x 16 character adjustable LCD, 46 keys with LED indication and
24 other keys. The functions and the use of each of them is explained
below:
Handset DB-9 Connector
DSS keys and Status LEDs for Extensions (36)
DSS keys 1-9, 0, *, # (12 keys)
Liquid Crystal Display (LCD)
DSS keys and Status
LED for Trunk(10) LEDs for System Status (8)
Conference key
Chainkey
Memory key
Acknowledge key
Redial key
Function key & Status LED
Flash key
Page key and Status LED
Transfer key
Answer key
Release key
Hold key
The 1 line X 16 character Display
• A 16 x 1 alphanumeric LCD (Liquid Crystal Display) is used. This
displays the message in a lines with 16 characters in each line.
• This display is backlit and can be adjusted by the user as per his
need. This helps the user to read the messages on the LCD
without leaning forward and in different room conditions.
• During normal operation, the display gives information about the
active call. Counts of internal and trunk pending calls are always
displayed on the right. So, the operator always knows how many
calls are pending.
• While DSS70 is being used for programming or other control
functions, pending call counts are not displayed. Different
messages are displayed on LCD on different occasions.

Matrix
DSS70 User’s Guide 13
Sr. Occasion Message
1 Idle Date-Month Hour-Minute
2 Extension 203 calls operator 203 CALLING
3 Guest named JOHN calls operator JOHN
4 Incoming trunk call L3 CALLING
OPR calling extension (free) 205 FREE
OPR called busy extension with other ext. 205 BUSY 210
OPR called busy ext. with trunk 205 BUSY L4
OPR called ringing ext. 205 RINGING
OPR called ext. getting program ring 205 PRG RING
OPR called ext. getting dial tone 205 DIAL TONE
OPR called ext. getting busy tone 205 BUSY TONE
OPR called ext. getting feature tone 205 FEATURE TONE
OPR called ext. getting error tone 205 ERR TONE
OPR called ext. getting confirmation tone 205 CNFR TONE
OPR called ext. getting feature tone : 2 way 205 FT 2WAY
OPR called ext. getting feature tone : 3 way 205 FT 3WAY
OPR called ext. getting feature tone : 4 way 205 FT 4WAY
OPR called held extension 205 HELD
OPR called ext. getting ring back tone: 2way 205 RBT 2WAY
OPR called ext. getting ring back tone: 3way 205 RBT 3WAY
OPR called ext. who is announcing on the PAS 205 PAGING
OPR called ext. busy in remote programming 205 REMOT PRG
OPR called ext. dialing any number or code 205 DIALING
OPR called ext. busy in program mode 205 PRG MODE
OPR called ext. recording voice message 205 RECORDING
OPR called ext. playing recorded message 205 PLAYING
OPR called ext. busy re-dialing 205 REDIALING
OPR called ext. using flashing on the trunk 205 FLASHING
OPR called ext. in 3-way conference 205 3 PARTY
OPR called ext. busy in 4-way mode 205 4 PARTY
OPR called ext. who is parked 205 PARKED
5

Matrix
DSS70 User’s Guide
14
Fresh call of the trunk arrives on the DSS70 L2 CALLING
Operator talking on a trunk L2 SPEECH
Trunk is being used by an extension L2 BUSY 205
Operator grabs a free trunk for a fresh call L2 FREE
Operator tries to grab a free but reserved trunk L2 RESERVED
Trunk is put on hold by an extension L2 HELD
Trunk returns to the DSS-70 after not being
answered b
y
the destination extension L2 RET 205
Operator in conference with two trunks CONF L2 L3
Operator in conference with a trunk and an
extension CONF L2 205
Operator in conference with an extension and a
trunk CONF 203 L2
Operator tries to grab a disabled trunk L2 DISABLED
7 OPR announcing on the PAS PAS ACCESS
8 OPR trying to barge-in on busy extension BARGE-IN
9 The system prompting OPR to enter ext. name GIVE NAME
10 The system prompting OPR to enter password PASSWORD ?
11 DSS showing room status instead of extension
status ROOM STATUS
12 DSS showing alarm status instead of extension
status ALARM STATUS
13 Prompt for ext. for display of accrued amount GIVE EXT# >
14 FUN key pressed to enter a command FUN COMMAND ?
15 System expecting an admin command ADM COMMAND ?
16 System expecting a programming command PGM COMMAND ?
17 System accepted the command and asking to enter
next command OK, COMMAND ?
18 System rejected the command and asking to enter
next command ERROR, COMMAND ?
19 System reminding operator to give message to the
guest GIVE MSG
20 Operator trying to dial a number from memory MEM DIALING
21 Operator pressed an invalid key ERROR !
22 Operator pressed ANS when no call is pending NO CALLS !
23 DSS70 gets an alarm ring ALARM RING
24 Operator is absent OPERATOR ABSENT
6

Matrix
DSS70 User’s Guide 15
Direct Station Selection(DSS):
DSS70 is a Direct Station Selection operator console. Accessing a
trunk or an extension is allowed with a direct key. There is no need to
dial long extension line numbers. The DSS70 supports 36 Extension
DSS keys and 10 Trunk DSS keys.
In case the main system is configured for more than 36 extension
lines/10 trunks, ‘page’ key can be used to access higher group of
extensions/trunks. Extension lines and Trunks divided logically in two
pages, in default condition extension line 201 to 236 and trunk 1 to 10
can be accessed in page1 whereas, extension lines 301 to 336 and
trunk 11 to 20 can be accessed in page2.
PAGE Light Status Extension Lines Trunks
Page #1 Off 201-236 T1-T10
Page #2 On 301-336 T11-T20
‘page’ is a lighted key. The status of this key informs the user about
currently active page.
Using the ‘page’ key, the user can toggle between page one and page
two. When user is in page one, the LED housed in ‘page’ key is OFF.
On pressing this key, the user enters page two, LED housed in this
key gets turned ON and all the extension lines and trunks available in
page two can be accessed.
The Programmable Keys
• As explained, DSS70 houses in all 70 keys. These keys are
functionally divided into five groups viz. Extension line DSS keys,
Trunk DSS keys, Main keys, Dialing keys and Special function
keys.
Extension DSS keys:
• 36 keys are used for as many extension lines. These extension
lines can be accessed directly using these keys. These keys also
house a LED. LED gives the status of the extension line at any
point of time. If the number of extension lines exceeds 36, then
PAGE key can be used to access higher group of extension lines.
However, in case of Empire if the number of extension lines
exceed 72 then those extension lines cannot be accessed by a
DSS key. To access those extension lines, the operator need to
dial the extension number.

Matrix
DSS70 User’s Guide
16
Trunk DSS Keys:
• 10 keys are used for as many trunks. These trunks can be
accessed directly using these keys. These keys also house a
LED. LED gives the status of the trunk at any point of time. If the
number of trunks exceeds 10, then PAGE key can be used to
access higher group of trunks.
Main Keys:
• Four bigger keys are provided in separate group for the function
used repeatedly. These functions areAnswer, Hold, Transfer and
Release.
Dialing Keys:
• This set of keys is same as a normal dial pad used in any push-
button type of telephone instrument. Thirteen keys viz. 1-9, 0, *, #
and FLASH are used. These keys can be used for dialing
extension lines, any telephone number on the trunk and also
during programming.
Special Function Keys:
• The DSS70 possess 7 function specific keys viz. ‘CNF’, ‘CHN’,
‘MEM’, ‘ACK’, ‘RDL’, ‘FUN’, ‘PAGE’.
CNF Conference
CHN Call chaining
MEM Memory Dialing
ACK Acknowledge Ring: Used to switch OFF the ring
RDL Redial
FUN Function: Used for programming and other commands
PAGE Toggles between page1 and page2 during extension
and trunk access
LED
• DSS70 houses two types of LEDs
1. Extension/Trunk LEDs
2. System LEDs

Matrix
DSS70 User’s Guide 17
Extension/Trunk LEDs
• There are 36 red LEDs for as many extension lines and 10 red
LEDs for as many trunks. These LEDs are mounted in the keys.
There is a window in the key top so that LED emits light through it
and is visible to the user. The current status of each extension line/
trunk is shown on the relevant LED. If the number of extensions
exceed 36, PAGE key is used to get status of any extension in the
higher group.
The table given below shows every possible status of an extension
line/trunk.
Sr. LED Status Meaning
1 Off The extension/trunk is free
2 On The extension/trunk is busy
3 Ring cadence The extension is ringing/trunk is
ringing on extension
4 Dial cadence The extension/trunk is dialing
5 Flashing-fast The extension is calling operator/the
trunk is ringing
6 Flashing-slow The extension/trunk is on hold
Current Status
The operator can know the Current Status of any extension line/trunk
by pressing the DSS key of that extension line/trunk. The relevant
information shown on the LCD.
For Extension
Sr. Message on DSS-70 Meaning
1 205 BUSY 210 Extension in speech with other extension
2 205 BUSY L4 Extension in speech with trunk
3 205 RINGING Extension ringing
4 205 PRG RING Extension getting program ring
5 205 DIAL TONE Extension getting dial tone
6 205 BUSY TONE Extension getting busy tone

Matrix
DSS70 User’s Guide
18
7 205 FEATURE TONE Extension getting feature tone
8 205 ERR TONE Extension getting error tone
9 205 CNFR TONE Extension getting confirmation tone
10 205 FT 2WAY Extension getting feature tone : 2 way
11 205 FT 3WAY Extension getting feature tone : 3 way
12 205 FT 4WAY Extension getting feature tone : 4 way
13 205 HELD Extension in hold state
14 205 RBT 2WAY Extension getting ring back tone: 2way
15 205 RBT 3WAY Extension getting ring back tone: 3way
16 205 PAGING Extension is announcing on the PAS
17 205 REMOT PRG Extension busy in remote programming
18 205 DIALING Extension dialing any number or code
19 205 PRG MODE Extension busy in program mode
20 205 RECORDING Extension recording voice message
21 205 PLAYING Extension playing recorded message
22 205 REDIALING Extension busy re-dialing
23 205 FLASHING Extension using flashing on the trunk
24 205 3 PARTY Extension in 3-way conference
25 205 4 PARTY Extension busy in 4-way mode
26 205 PARKED Extension is parked
For Trunk
Sr. Message on DSS70 Meaning
1 L2 CALLING Fresh call of the trunk arrives on the
DSS70
2 L2 SPEECH Operator talking on a trunk
3 L2 BUSY 205 Trunk is being used by an extension
4 L2 FREE Operator grabs a free trunk for a fresh call
5 L2 RESERVED Operator tries to grab a free but reserved
6 L2 HELD Trunk is put on hold by an extension

Matrix
DSS70 User’s Guide 19
7 L2 RET 205 Trunk returns to the DSS70 after not being
answered by the destination extension
8 CONF L2 L3 Operator in conference with two trunks
9 CONF L2 205 Operator in conference with a trunk and an
ti
10 CONF 203 L2 Operator in conference with an extension
dt k
11 L2 DISABLED Operator tries to grab a disabled trunk
System LEDs:
The DSS70 provides LEDs to show the current status of the system.
The table below describes the same.
Name Description
ON Power Indication
ACT ON: when operator is present.
OFF: when operator is absent
NT ON: if the system is in night mode.
OFF: if the system is in day mode
PGM ON: when the system programming mode is active
ADM ON: when the system admin mode is active
F1 Not used
F2 Not used
PAGE OFF: Lower bank of extensions and trunks are selected
ON: Upper bank of extensions and trunks are selected
FUN ON: when the FUN key is press to perform a system function
=X=X=

Matrix
DSS70 User’s Guide
20
Features of DSS70
Operator Console Active/Inactive:
Matrix PBX systems are designed to work with or without the DSS70.
Simply connecting DSS70 with the system does not make it
operational. DSS70 has to be activated with a command from the SE
mode.
Doing so the system restarts. If the handshake between DSS70 and
the system is proper, “OPERATOR ABSENT” message is displayed
on the LCD. If DSS70 is to be taken out of service, it should be
deactivated. This could be done either from DSS70 or any other
extension. Doing so the system restarts. LCD on DSS70 goes blank.
Also, all the LEDs if ON at that point of time turn OFF. The system
does not respond to any key. Trunk calls are routed to programmed
extensions. If an extension dials ‘9’, the call is routed to the secondary
extension. In case of Team/Focus/Empire-USA dial ‘0’ to route the
calls to the secondary extension.
Operator Absent/Present:
When DSS70 is installed and the operator is using it, the system is
said to be in “Operator Present” mode. This happens during normal
office hours when the operator is on duty. If the operator is not
present during evening hours or holidays, the system is said to be
running in “Operator Absent” mode.
Sr. Operator Present Operator Absent
1 All trunk calls can be directed
to DSS70 Trunk calls are directed to respective programmed
destinations.
2 If an extension user dials ‘9’,
he gets music and his call is
directed to DSS70. In case of
Team/Focus/Empire-USA the
extension user dials '0' and he
gets music and his call is
directed to DSS70
If an extension dials ‘9’, he gets
ring back tone and his call is
directed to the secondary
operator. In case of
Team/Focus/Empire-USA dial '0'
and the calls are diverted to the
secondary operator