Matrix PRASAR UCS User manual

PRASAR UCS
The Unified Communication Server for Modern Enterprises
Quick Start

Documentation Disclaimer
Matrix Comsec reserves the right to make changes in the design or components of the product as
engineering and manufacturing may warrant. Specifications are subject to change without notice.
This is a general documentation for the product. The product may not support all the features and
facilities described in the documentation.
Information in this documentation may change from time to time. Matrix Comsec reserves the
right to revise information in this publication for any reason without prior notice. Matrix Comsec
makes no warranties with respect to this documentation and disclaims any implied warranties.
While every precaution has been taken in the preparation of this quick start, Matrix Comsec
assumes no responsibility for errors or omissions. Neither is any liability assumed for damages
resulting from the use of the information contained herein.
Neither Matrix Comsec nor its affiliates shall be liable to the purchaser of this product or third
parties for damages, losses, costs or expenses incurred by the purchaser or third parties as a
result of: accident, misuse or abuse of this product or unauthorized modifications, repairs or
alterations to this product or failure to strictly comply with Matrix Comsec's operating and
maintenance instructions.
Copyright
All rights reserved. No part of this quick start may be copied or reproduced in any form or by any
means without the prior written consent of Matrix Comsec.
Version 2
Release date: November 12, 2019

Table of Contents i
Contents
Introduction ................................................................................................. 1
Hardware Overview ........................................................................................... 1
SPARK200 ........................................................................................................ 1
Installing the System ..................................................................................... 4
Before you Start ................................................................................................ 4
Installing the VOCODER Module ...................................................................... 5
Removing the VOCODER Module .................................................................... 8
VMS Interface and the Internal USB Ports ........................................................ 8
Connecting SIP Extensions ............................................................................. 10
SPARSH VP248 .............................................................................................. 12
SPARSH VP310 .............................................................................................. 13
SPARSH VP330 .............................................................................................. 14
SPARSH VP510 .............................................................................................. 15
Extended SPARSH VP710 .............................................................................. 16
VARTA WIN200 .............................................................................................. 17
VARTA Mobile Softphone Clients ................................................................... 18
Configuring SIP Trunks ................................................................................... 20
Switching ON the system ................................................................................ 21
Power ON PRASAR UCS ............................................................................... 21
LED Indication ................................................................................................. 21
Configuring PRASAR UCS .......................................................................... 22
Activating License Key .................................................................................... 25

Matrix PRASAR UCS Quick Start 1
Introduction
Thank you for choosing the Matrix PRASAR UCS. This Quick Start is meant to help you setup the
PRASAR UCS and use the basic features.
For detailed description of the installation, advanced configuration and feature description, please
refer to the PRASAR UCS System Manual. Similarly, the guidelines and instructions for setting up
and operating the Server in hotels and health care establishments is documented in PRASAR UCS
Hospitality System Manual.
To download, click https://www.matrixtelesol.com/product-manuals.html. You can also view and
download this manual by scanning the QR code printed on the Product Label/Packaging Label.
For product registration and warranty related details, please visit https://www.matrixcomsec.com/
product-registration-form.html
Hardware Overview
Matrix provides the SPARK200 hardware platform to run the PRASAR UCS Application (SME as
well as ENT).
SPARK200
This is the enclosure and it consists of the following ports and connectors.

2 Matrix PRASAR UCS Quick Start
Ports and Connectors
You will be able to use PRASAR UCS only after you have activated the PRASAR UCS Application
license. For further details, refer “Activating License Key”.
PRASAR UCS also supports Redundancy. It is a process in which upon failure of one System, the
other System takes control of the active operation. For more information, refer Redundancy in the
System Manual.
LEDs
SPARK200 has two Power LEDs and a Status LED (STS).
Port Connector Description
24VDC-2.5A (Max) DC Jack1 To connect 24VDC, 2.5A Power Adapter.
24VDC-2.5A (Max) DC Jack2 To connect 24VDC, 2.5A Power Adapter (for Hot Redundancy).
LAN RJ45 To connect a computer or a LAN Switch.
WAN RJ45 To connect to the IP network over a DSL Modem or Router or a
LAN Switch.
USB
USB to COM
Converter
(Optional)
The External USB can be used as COM Port by connecting the
USB to COM Converter.
Used to:
• set up and run software applications — PMS and CAS.
• capture Hotel Motel Activity Logs.
• generate SMDR reports.
Reset Switch --- To default the LAN IP and the System Engineer password.

Matrix PRASAR UCS Quick Start 3
The Power LED P1 depicts the status of DC Jack 1 and the Power LED P2 depicts the status of DC
Jack 2.
During Redundancy, the Status LED of the Active System blinks Green, whereas the Status LED of
the Standby System blinks Orange.
SPARK200 can be rack mounted or placed on a table.
PRASAR UCS is easy to install and operate. The built-in web server, Jeeves, allows you to
configure the system parameters and features on-site as well as from a remote location.

Matrix PRASAR UCS Quick Start 4
Installing the System
Before you Start
Before you begin the installation of the SPARK200, make sure that the required wiring has been
done and you have the following items ready:
• PRASAR UCS SME/ ENT Application License.
• Appropriate cables to set up and test the WAN interface of the system and the LAN
connection.
• A standalone PC or a PC connected in LAN.
• A SIP Account to test VoIP connectivity.
• One or more IP Phones for testing.
• Make sure you have separate electrical earth for the safety of the product and the people
handling it.
• Always wear a properly earthed (grounded) electrostatic discharge preventive belt or wrist strap
while handling the System.
• Do not install the system near any source of water, corrosive fumes and electromagnetic noise
such as radio equipment, heavy transformers, faulty electric chokes of tube-lights, device
having a faulty coil, to avoid electromagnetic effect.
For detailed instructions, refer to the System Manual.
• Unpack the system.
• Make sure that your package contains all the below items. If any item is missing or damaged,
please contact the source from where you have purchased the system.
•SPARK200
•2RJ45Cables
• 1 Vocoder Module factory fitted
• 1 8GB USB 2.0 Pen-Drive (Flash Drive) factory fitted

Matrix PRASAR UCS Quick Start 5
•APowerAdapter
• A Power Cord (country specific)
• Two Side Clamps
Installing the VOCODER Module
SPARK200 supports four NX DBM VOCODER64 modules. By default, one module is factory fitted
in the product. If required, you must purchase the other modules separately. The system supports
a maximum of 248 VOCODER channels. Each NX DBM VOCODER64 module supports a
maximum of 64 VOCODER channels. By default, 8 VOCODER channels are pre-activated when
you purchase PRASAR UCS SME/ENT Application License. If you require more channels, you can
purchase the licenses accordingly. Matrix provides two VOCODER licenses — PRASAR
VOCODER CHNL4 and PRASAR VOCODER CHNL16.
To install the module,
• Unpack the NX DBM VOCODER64 module.
• Make sure you are wearing an electrostatic discharge preventive wrist strap or belt and power
supply is switched off. Unplug the adapter, if you have connected it.
• Unscrew the unit. There are screws on the sides as well as the back panel.

6 Matrix PRASAR UCS Quick Start
• Press and push the cover panel backwards as displayed below:
•Lift the top cover from the front side to an angle of 10 to12 degree and push backwards to
open.
•Keep the cover and screws aside.

Matrix PRASAR UCS Quick Start 7
• There are 4 PCI Connectors for the VoIP module and four pairs of studs on the board.
• By default, one VOIP module is factory fitted, this is with the label M1, VOIP #1 on the board.
• Locate the label M2, VOIP#2 to affix the second module.
• Remove the screws on the studs for the module and keep them aside.
• Carefully hold the NX DBM VOCODER64 Module from the edges.
• Make sure you do not touch the PCB. Insert the NX DBM VOCODER64 Module into the PCI
Connector socket.
• Insert the NX DBM VOCODER64 Module into the PCI Connector socket.

8 Matrix PRASAR UCS Quick Start
• Press the Module with a finger and match the mounting holes perfectly with the stud holes.
Make sure you do not touch the PCB area of the module except the yellow line provided for
grounding at the front end of the module.
• Do not apply excessive pressure.
• Secure the module with the screws on the studs.
• Follow the same steps to install another module.
Removing the VOCODER Module
• Locate the VOCODER Module you want to remove from the board.
• Remove the screws from the module and keep them aside.
• Firmly hold the module and ease it out of the PCI connector carefully.
• Replace the screws on the studs.
VMS Interface and the Internal USB Ports
The System supports a maximum of 64 VMS channels. By default, both PRASAR UCS SME/
PRASAR UCS ENT offers 4 pre-activated VMS channels. To activate additional VMS channels, you
must purchase — PRASAR VMS CHNL4 or PRASAR VMS CHNL16. For more information see the
topic License Management in the PRASAR UCS System Manual.

Matrix PRASAR UCS Quick Start 9
There are two internal USB Ports:
• One Internal USB Port has a pendrive inserted into it (factory fitted).The pendrive which is
provided to you by default contains VMS data, Extended IP Phones firmware and the system
firmware. You will be able to use the VMS features once you activate the VMS License.
• The other Internal USB Port is for future use.
You can replace the default pendrive with a new one having more space.
To do so, you need to format your new pendrive with FAT32 file format and then copy all the
contents of the factory fitted pendrive into the new pendrive.
Switch-off the system and then replace the pendrive. The system will not detect the new
pendrive if you do not restart the system after replacement.
Make sure while replacing the pendrive, you insert it in the same USB Port where the factory fitted
pendrive was inserted.
After installing the modules into the system, place the cover and affix the screws.
Connect a computer to the LAN/WAN Port of system with the Ethernet cable supplied for the port.
Open a Web browser on the computer to access the embedded Web server, Jeeves.
Activate the Key provided in the License Voucher for the Application and VMS. For instructions,
see “Activating License Key”.

10 Matrix PRASAR UCS Quick Start
Connecting SIP Extensions
You can register any SIP-enabled device, like an IP Phone, a Soft phone, Analog Telephone
Adapter (ATA) as the SIP Extension of the PRASAR UCS.
The maximum number of SIP Extensions supported by PRASAR UCS ENT Application are 21001.
To register SIP Extensions the VOCODER Module is a must. You can register upto 2100 SIP
devices with one module.
If required, you can install additional modules. For detailed instructions, refer “Installing the
VOCODER Module”.
• By default, PRASAR UCS ENT Application License2, supports configuration and registration of
200 SIP Extensions only. If you want to use additional SIP Extensions, you need to purchase the
IP Subscriber license. The following licenses are available — PRASAR IPSUB5, PRASAR
IPSUB10, PRASAR IPSUB50, PRASAR IPSUB100 and PRASAR IPSUB500.
• For more information on Licensing, refer to the topic License Management in the System
Manual.
You may also connect/register the following as SIP Extensions of PRASAR UCS:
• SPARSH VP248, the Extended IP Phone
• SPARSH VP310, the Executive IP Phone
• SPARSH VP330, the Touch Screen Extended IP Phone
• SPARSH VP510, the Premium IP Phone
• Extended SPARSH VP710, the Smart Video IP Deskphone
• Matrix VARTA WIN200, Unified Communication Client for Windows
• Matrix Mobile UC Clients, as given below:
• Matrix VARTA AMP100, the Mobile UC Client for iPhones.
• Matrix VARTA ADR100, the Mobile UC Client for Android Smartphones/Tablets.
•Third Party (Standard) SIP Phones
The SIP Extensions may be registered over WAN or LAN according to your preference and your IP
network installation scenario. Extended SIP Clients can be registered with PRASAR UCS using
IPv4 Addresses only.
You can register the same SIP Extension from three different locations.
1. PRASAR UCS SME Application supports 250 SIP Extensions.
2. By default, PRASAR UCS SME Application License supports configuration and registration of 100 SIP
Extensions only

Matrix PRASAR UCS Quick Start 11
•If you register the Extended IP Phone outside the Region/Country selected for PRASAR UCS, the
time and Time Zone dependent features, such as Alarms, Reminders, Time Zone Display, of the
phone at each location will operate according to the Real Time Clock of PRASAR UCS. Also,
Access Codes and Emergency Numbers will work according to the Region/Country selected for
PRASAR UCS.
Consider the following Installation Scenario:
• Connect the Matrix VARTA WIN200, Extended IP Phone, or any Standard IP Phone to the LAN
Switch.
• Register any SIP device (Matrix VARTA UC Clients, Extended IP phone/ Soft clients or
Standard IP phone) on the public network as SIP Extension.
• When you register the Matrix Extended IP Phone and Standard IP Phones with PRASAR UCS,
the WAN/LAN port is used for Auto Configuration as well for Registration of the Extended IP
Phones.
For Auto Configuration, make sure you configure the Standard SIP phones at Location1 only.
• When you register a SIP device other than the Matrix Extended IP Phone on the public network
as SIP Extension, do the following:
• In this SIP device configure the following:
• the Registrar Server Address of PRASAR UCS
• the Registrar Server Port
•theSIPID
• Authentication ID and Password.
•ConfigurePort Forwarding for the WAN Port of PRASAR UCS on the Router.

12 Matrix PRASAR UCS Quick Start
SPARSH VP248
SPARSH VP248 is available in two models — SPARSH VP248S and SPARSH VP248P.
SPARSH VP248S
SPARSH VP248P
• For instructions on installing and connecting the phone, refer the SPARSH VP248 Quick
Installation Guide (QIG).
• For detailed configuration instructions, refer the PRASAR UCS System Manual.
• For information regarding the features that can be accessed from the phone, refer the
EON48_310_SPARSH VP248_310_User Guide.
To download the respective documents, click https://www.matrixtelesol.com/product-
manuals.html

Matrix PRASAR UCS Quick Start 13
You can also view or download the respective document by scanning the QR code printed on the
respective Product Label/Packaging Label.
SPARSH VP310
• For instructions on installing and connecting the phone, refer the SPARSH VP310 Quick
Installation Guide (QIG).
• For detailed configuration instructions, refer the PRASAR UCS System Manual.
• For information regarding the features that can be accessed from the phone, refer the
EON48_310_SPARSH VP248_310_User Guide.
To download the respective documents, click https://www.matrixtelesol.com/product-
manuals.html
You can also view or download the respective document by scanning the QR code printed on the
respective Product Label/Packaging Label.

14 Matrix PRASAR UCS Quick Start
SPARSH VP330
• For instructions on installing and connecting the phone, refer the SPARSH VP330 Quick
Installation Guide (QIG).
• For detailed configuration instructions, refer the PRASAR UCS System Manual.
• For information regarding the features that can be accessed from the phone, refer the
SPARSH VP330 User Guide.
To download the respective documents, click https://www.matrixtelesol.com/product-
manuals.html
You can also view or download the respective document by scanning the QR code printed on the
respective Product Label/Packaging Label.

Matrix PRASAR UCS Quick Start 15
SPARSH VP510
• For instructions on installing and connecting the phone, refer the SPARSH VP510 Quick
Installation Guide (QIG).
• For detailed configuration instructions, refer the PRASAR UCS System Manual.
• For information regarding the features that can be accessed from the phone, refer the
EON510_SPARSH VP510 User Guide.
To download the respective documents, click https://www.matrixtelesol.com/product-
manuals.html
You can also view or download the respective document by scanning the QR code printed on the
respective Product Label/Packaging Label.

16 Matrix PRASAR UCS Quick Start
Extended SPARSH VP710
• For instructions on installing and connecting, refer the SPARSH VP710 Quick Start Guide.
• For detailed configuration instructions and information regarding the features that can be
accessed from the phone, refer the Extended SPARSH VP710 User Guide.
To download the respective documents, click https://www.matrixtelesol.com/product-
manuals.html
You can also view or download the respective document by scanning the QR code printed on the
respective Product Label/Packaging Label.