ADTRAN Mitel IP Instruction Manual

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NetVanta Unified Communications Technical Note
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Installing and Configuring Mitel IP Phones
Introduction
The Desktop IP Line from Mitel provides a wide range of Session Initiation Protocol (SIP) telephones for
IP communication. The phones and devices feature a context-sensitive softkey display combination –
technology that was pioneered by Mitel more than two decades ago. This combination reduces user
uncertainty while supporting efficient call processing, application access, and preferences programming
because it displays only those prompts appropriate to the function in progress. Mitel phones are fully
interoperable and configurable with the NetVanta Enterprise Communications Server. The purpose of this
technical note is to provide instructions for installing and configuring Mitel phones with the UC server.
Known Integration Issues
Known integration issues include:
Redirection to voicemail may fail on the Mitel 5235 series if do-not-disturb (DND) is enabled.

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Enabling Mitel SIP Phone Provisioning
This section describes how to install the Mitel configuration files so that Mitel phones can be
automatically detected and provisioned by the UC server.
Obtaining Firmware Upgrades
The UC server supports Mitel firmware version R7.1.0.7.01.00.09. ADTRAN does not distribute Mitel
firmware. If you need to obtain this firmware version, please contact your Mitel reseller.
Installing the Configuration Files
Included with this technical note is a folder containing configuration files and templates used by the UC
server to automatically detect and provision Mitel SIP phones. You must copy this folder to the UC server
folder tree (along with the Mitel firmware files as shown above in Obtaining Firmware Upgrades).
To install the configuration files:
1. Extract the Mitel (Generic) folder from the .zip file (located in the same directory as this
document) and copy it to the PhoneTypes folder located here:
X:\Program Files\ADTRAN\NetVanta UC Server\Data\System\PhoneTypes, where Xis the
drive where the UC server program files are installed.
For example, the path after the folder is copied might appear as follows:
C:\Program Files\ADTRAN\NetVanta UC Server\Data\System\PhoneTypes\Mitel (Generic)
2. Copy the Mitel firmware files (as shown above in Obtaining Firmware Upgrades) to the TFTP
folder located here:
X:\Program Files\ ADTRAN\NetVanta UC Server\Data\TFTP, where Xis the drive where the
UC server program files are installed.
3. Restart the NetVanta UC Server Application Service.
Select Start > Control Panel > Administrative Tools > Services.
Scroll down and select NetVanta UC Server Application Services.
Right-click the entry and select Restart.

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Enabling Support for Mitel SIP Phones
1. Run the Server Configuration Wizard by selecting Start > All Programs > UC Server >
Server Configuration Wizard.
2. Select Phone Types.
3. Select Next.
4. Select the check box next to Mitel (see the figure below).
5. Continue through the wizard by selecting Next at each page until the wizard is finished.
DHCP Server Configuration
When a Mitel phone is plugged into the network, it retrieves its IP address from the Dynamic Host
Configuration Protocol (DHCP) server. It also checks one of the options for the IP address of the Trivial
File Transfer Protocol (TFTP) provisioning server. If this option is not present, Mitel phones do not
automatically upgrade their firmware, nor are they automatically provisioned.
To configure the DHCP server for Windows® Server 2003/2008 and Windows Small Business
Server (SBS):
1. Select Start > Control Panel > Administrative Tools > DHCP.
2. Right-click the domain where you want the Mitel phones to be provisioned and select Set
Predefined Options.

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3. Look for Option 66.
If Option 66 is not already defined, select Add.
Name UC Server Provisioning Server
Data Type String
Code 66
Description UC Server Provisioning Server IP Address
If Option 66 is already defined:
If it is defined as a String type and the value is the IP address for the UC server,
no action is required.
If it is not defined as a String type and/or the value is not the IP address for the
UC server, automatic detection of the Mitel phones is not possible unless this
option can be changed as per the instructions above.
4. Select OK.
5. Right-click the Scope Options for the domain and select Configure Options.
6. Select the check box next to Option 66.
7. For the String field, enter the IP address of the UC server (for example, 123.45.67.89).
8. Select OK.
NOTE: For DHCP servers other than Windows Server 2003/2008 and Windows SBS, consult the
appropriate documentation and fill in the options as indicated in Step 3.
Preparation
This section provides instructions on how to apply firmware upgrades (if necessary) and how to set up the
phone for automatic detection and provisioning.
Setting the Protocol
Mitel supports two protocols: MiNET and SIP. MiNET is a proprietary communication protocol
developed by Mitel exclusively for their private branch exchange (PBX) systems. Mitel phones by default
ship with the MiNET protocol enabled. Because the UC server uses SIP for communication, you must
change the phone to SIP mode.
To set the phone to SIP mode:
Hold down the * and 7 keys while the phone is booting. After about 5 seconds, a message will
appear on the screen that says CHANGE CONFIRMED. This means that the phone is now in
SIP mode.

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Upgrading the Firmware
Refer to the Technical Note NetVanta UC Server Interoperable SIP Device Features and Comparisons
technical note available online at http://kb.adtran.com to determine the most recently supported version of
firmware for the Mitel telephones.
To determine what version of firmware the Mitel phone is using:
1. Power on the phone.
2. Find the IP address of the phone:
Press the SUPERKEY function key.
Press the Line 1 softkey.
The IP address is listed beside IP =.
3. Enter the IP address found in Step 2 in your Web browser.
4. When you see the password prompt, enter admin as the user name and the phone model as the
password. For example, if you have a 5224 series phone, enter 5224 as the password.
5. The firmware version is displayed under the Mitel logo.
If the firmware version on the phone is earlier than the version noted in NetVanta UC Server
Interoperable SIP Device Features and Comparisons technical note available online at
http://kb.adtran.com, you must upgrade the firmware. The firmware can be upgraded either automatically
or manually, as described in the sections below. If the firmware version is later than the version noted, a
downgrade might be necessary. Check the manufacturer’s Web site for any special instructions for
downgrading the firmware.
Automatic TFTP Firmware Upgrades
1. Power on the phone.
2. While the phone is booting, an option to upgrade using TFTP appears. Select yes. You might
have to press *for yes, depending on the phone.
You can now see the firmware upgrading. After it is complete, the date and time will appear on the phone.
Manual TFTP Firmware Upgrades
1. Power on the phone.
2. Find the IP address of the phone:
Press the SUPERKEY function key.
Press the Line 1 softkey.
The IP address is listed beside IP =.
3. Enter the IP address found in Step 2 in your Web browser.

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4. When you see the password prompt, enter admin as the user name and the phone model as the
password. For example, if you have a 5224 series phone, enter 5224 as the password.
5. Select the Firmware Update link under Admin Tools.
6. Under Manual Firmware Update enter the following:
Choice of Manual download enter TFTP
TFTP server IP address of the UC server (for example,
123.45.67.89)
7. Select Update.
8. While the phone is booting, an option to upgrade using TFTP appears. Select yes. You might
have to press *for yes, depending on the phone.
You can now see the firmware upgrading. After it is complete, the date and time will appear on the phone.
Verification
After the phone firmware finishes upgrading and booting and the phone is in an idle state, check to see if
the phone is automatically detected by the UC server.
To check that the phone is automatically detected:
1. Launch the UC client by selecting Start > All Programs > UC Client.
2. Log in as the admin user or a user with administrator access.
3. Select the Admin tab, select the Administration menu, and then select Phones.
4. Sort by the medium access control (MAC) address column and search for the instance of the
Mitel phone that you connected to the network. The phone’s MAC address is printed on the
bottom of the phone.
If the phone does not appear in the list, refer to the troubleshooting section at the end of this document.
Adding an Identity
You must either have an available identity you can add to the phone, or you must create a new
identity/user for the phone. For more information about how to create users and identities in the UC
server, refer to NetVanta UC Server Administrator Guide–Enterprise Communications Edition available
online at http://kb.adtran.com.
Associating an Identity with the Phone
After you install the phone and create a user/identity, you must associate that identity with the phone.
To associate the identity with the phone:
1. Launch the UC client by selecting Start > All Programs > UC Client.
2. Log in as the admin user or a user with administrator access.

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3. Select the Admin tab, select the Administration menu, and then select Phones.
4. Double-click the Mitel phone with which you want to associate the identity.
5. Select Add.
6. Select the identity you want to use and select Select.
7. Select OK.
8. Reboot the phone.
If the phone is being powered by Power over Ethernet (PoE), disconnect and reconnect
the local area network (LAN) cable.
If the phone is being powered by a power cable, disconnect and reconnect the power
cable.
9. After the bootup process finishes, the new identity displays on the phone.

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Troubleshooting
1. Mitel phone does not appear in the Phones list in the UC client.
Verify the following:
DHCP server option 66 is present, enabled, and contains the IP address of the UC server
machine.
NetVanta TFTP service is running.
Select Start > Control Panel > Administrative Tools > Services.
Scroll down to NetVanta TFTP Server.
Ensure service is set to Automatic and is running.
Ensure Windows Firewall is not blocking the TFTP port.
Disable Windows Firewall.
Or
Create an exception for the NetVanta TFTP Service program:
For example, C:\Program Files\ADTRAN\NetVanta UC
Server\Bin\TFTPService.exe.
Ensure the Mitel phone family is enabled.
Run the Server Configuration Wizard and ensure that the Mitel phone family
check box is selected.
If it is not selected, follow the procedure outlined in Enabling Support for Mitel
SIP Phones on page 3.
Ensure Mitel firmware and configuration files are present in the TFTP Server.
Navigate to .\Program Files\ADTRAN\NetVanta UC Server\Data\TFTP.
Ensure (at a minimum) that the following files are present:
mitel_generic.cfg
mitel.cfg
If they are not present, follow the procedure outlined in Enabling Mitel SIP
Phone Provisioning on page 2.

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2. Mitel phone does not download its configuration from the TFTP server after you assign an
identity with the UC client.
Verify the following:
NetVanta TFTP service is running.
Select Start > Control Panel > Administrative Tools > Services.
Scroll down to NetVanta TFTP Server.
Ensure service is set to Automatic and is running.
Ensure Windows Firewall is not blocking the TFTP port.
Disable Windows Firewall.
Or
Create an exception for the NetVanta TFTP Service program:
For example, C:\Program Files\ADTRAN\NetVanta UC
Server\Bin\TFTPService.exe.
Ensure that configuration files exist for the phone being provisioned.
Navigate to .\Program Files\ADTRAN\NetVanta UC Server\Data\TFTP.
Ensure (at a minimum) that the following files are present:
mitel_generic.cfg
mitel.cfg
MN_<MAC>.cfg (where <MAC> is the MAC address of the phone being
provisioned)
If they are not present, redo the procedure outlined in Enabling Mitel SIP Phone
Provisioning on page 2.
Ensure that the NetVanta UC Server Application Services service has full permissions for
the TFTP folder .\Program Files\ADTRAN\NetVanta UC Server\Data\TFTP.