Nortel CallPilot Series Installation and operation manual

Nortel CallPilot
Upgrade and Platform Migration
Guide
NN44200-400
.

Document status: Standard
Document version: 01.12
Document date: 24 April 2009
Copyright © 2007–2009, Nortel Networks
All Rights Reserved.
Sourced in Canada
The information in this document is subject to change without notice. The statements, configurations, technical
data, and recommendations in this document are believed to be accurate and reliable, but are presented without
express or implied warranty. Users must take full responsibility for their applications of any products specified in this
document. The information in this document is proprietary to Nortel Networks.
The process of transmitting data and call messaging between the CallPilot server and the switch or system is
proprietary to Nortel Networks. Any other use of the data and the transmission process is a violation of the user
license unless specifically authorized in writing by Nortel Networks prior to such use. Violations of the license by
alternative usage of any portion of this process or the related hardware constitutes grounds for an immediate
termination of the license and Nortel Networks reserves the right to seek all allowable remedies for such breach.
Trademarks
Nortel, the Nortel logo, the Globemark, and Unified Networks, BNR, CallPilot, DMS, DMS-100, DMS-250, DMS-MTX,
DMS-SCP, DPN, Dualmode, Helmsman, IVR, MAP, Meridian, Meridian 1, Meridian Link, Meridian Mail, Norstar, SL-1,
SL-100, Succession, Supernode, Symposium, Telesis, and Unity are trademarks of Nortel Networks.
3COM is a trademark of 3Com Corporation.
ADOBE is a trademark of Adobe Systems Incorporated.
ATLAS is a trademark of Quantum Corporation.
BLACKBERRY is a trademark of Research in Motion Limited.
CRYSTAL REPORTS is a trademark of Seagate Software Inc.
EUDORA and QUALCOMM are trademarks of Qualcomm, Inc.
ETRUST and INOCULATEIT are trademarks of Computer Associates Think Inc.
DIRECTX, EXCHANGE.NET, FRONTPAGE, INTERNET EXPLORER, LINKEXCHANGE, MICROSOFT,
MICROSOFT EXCHANGE SERVER, MS-DOS, NETMEETING, OUTLOOK, POWERPOINT, VISUAL STUDIO,
WINDOWS, WINDOWS MEDIA, WINDOWS NT, and WINDOWS SERVER are trademarks of Microsoft Corporation.
GROUPWISE and NOVELL are trademarks of Novell Inc.
INTEL is a trademark of Intel Corporation.
LOGITECH is a trademark of Logitech, Inc.
MCAFEE and NETSHIELD are trademarks of McAfee Associates, Inc.
MYLEX is a trademark of Mylex Corporation.
NETSCAPE COMMUNICATOR is a trademark of Netscape Communications Corporation.
NOTES is a trademark of Lotus Development Corporation.

NORTON ANTIVIRUS and PCANYWHERE are trademarks of Symantec Corporation.
QUICKTIME is a trademark of Apple Computer, Inc.
RADISYS is a trademark of Radisys Corporation.
ROLM is a trademark of Siemens ROLM Communications Inc.
SLR4, SLR5, and TANDBERG are trademarks of Tandberg Data ASA.
SONY is a trademark of Sony Corporation.
SYBASE is a trademark of Sybase, Inc.
TEAC is a trademark of TEAC Corporation.
US ROBOTICS, the US ROBOTICS logo, and SPORTSTER are trademarks of US Robotics.
WINZIP is a trademark of Nico Mark Computing, Inc.
XEON is a trademark of Intel, Inc.
All other trademarks and registered trademarks are the property of their respective owners.

5
Contents
New in this release 7
Navigation 7
Features 7
Other changes 7
Chapter 1 How to get help 9
Chapter 2 Before you begin 11
Getting started 11
Planning for the upgrade or platform migration 12
Verify the upgrade and platform migration kit 15
Approximate time to perform upgrade and platform migration tasks 18
Which process do I choose: platform migration or upgrade? 21
Supported software upgrade or platform migration paths 24
License Reduction feature 24
Reference documents 25
Chapter 3 Preparing the system for upgrade 27
Getting Started 27
Running the CallPilot 5.0 Upgrade Wizard 30
Replacing your hard drives 47
Updating the RAID subsystem 50
Splitting the RAID drives 56
Chapter 4 Updating the server 61
Getting started 61
Replacing 1002rp T1/SMDI server hardware 62
Expanding the 1002rp AML system 66
Upgrading the system BIOS 69
Installing the CallPilot 5.0 Image 73
Chapter 5 Preparing the system for migration 79
Getting Started 79
Running the CallPilot 5.0 Upgrade Wizard 81
Chapter 6 Running the Setup Wizard 97
Getting started 97
Running the Setup Wizard 98
Nortel CallPilot
Upgrade and Platform Migration Guide
NN44200-400 01.12 Standard
5.0 24 April 2009
Copyright © 2007–2009, Nortel Networks
.

6Contents
Chapter 7 Configuring the CallPilot system 105
Getting started 105
Running the Configuration Wizard 106
Chapter 8 Completing the process 115
Entering network settings 115
Installing antivirus software 116
Applying Microsoft Security Updates 116
Starting the SNMP service 116
Testing the CallPilot system 117
Returning CallPilot to service 118
Registering and activating Windows 2003 121
Nortel CallPilot
Upgrade and Platform Migration Guide
NN44200-400 01.12 Standard
5.0 24 April 2009
Copyright © 2007–2009, Nortel Networks
.

7
New in this release
The following section details what is new in Nortel CallPilot Upgrade and
Platform Migration Guide (NN44200-400) for release 5.0.
Navigation
•"Features" (page 7)
•"Other changes" (page 7)
Features This release contains no new features.
Other changes
See the following for information about changes that are not feature-related:
Revision history
April 2009 CallPilot 5.0, Standard 01.12 of the CallPilot Upgrade and
Platform Migration Guide is updated to include technical
content in the sections Starting the platform migration and
Starting the CallPilot 5.0 Upgrade Wizard.
March 2009 CallPilot 5.0, Standard 01.11 of the CallPilot Upgrade and
Platform Migration Guide is issued for general release.
March 2009 CallPilot 5.0, Standard 01.10 of the CallPilot Upgrade and
Platform Migration Guide is updated to include technical
content in the chapters Preparing the system for migration
and Running the Setup Wizard.
January 2009 CallPilot 5.0, Standard 01.09 of the CallPilot Upgrade and
Platform Migration Guide is updated to include the 202i
server.
October 2007 CallPilot 5.0, Standard 01.08 of the CallPilot Upgrade
and Platform Migration Guide is updated according to CR
Q01759559 and Q01763963.
June 2007 CallPilot 5.0, Standard 01.07 of the CallPilot Upgrade
and Platform Migration Guide is updated according to CR
Q01653202.
Nortel CallPilot
Upgrade and Platform Migration Guide
NN44200-400 01.12 Standard
5.0 24 April 2009
Copyright © 2007–2009, Nortel Networks
.

8New in this release
June 2007 CallPilot 5.0, Standard 01.06 of the CallPilot Upgrade
and Platform Migration Guide is updated according to CR
Q01661045.
May 2007 CallPilot 5.0, Standard 01.05 of the CallPilot Upgrade
and Platform Migration Guide is updated according to CR
Q01653157.
April 2007 CallPilot 5.0, Standard 01.04 of the CallPilot Upgrade and
Platform Migration Guide is issued for general release.
Nortel CallPilot
Upgrade and Platform Migration Guide
NN44200-400 01.12 Standard
5.0 24 April 2009
Copyright © 2007–2009, Nortel Networks
.

9
Chapter 1
How to get help
This section explains how to get help for Nortel products and services.
Getting help from the Nortel Web site
The best way to get technical support for Nortel products is from the Nortel
Technical Support Web site:
http://www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and
tools to address issues with Nortel products. From this site, you can:
•download software, documentation, and product bulletins
•search the Technical Support Web site and the Nortel Knowledge Base
for answers to technical issues
•sign up for automatic notification of new software and documentation
for Nortel equipment
•open and manage technical support cases
Getting help over the phone from a Nortel Solutions Center
If you do not find the information you require on the Nortel Technical Support
Web site, and you have a Nortel support contract, you can also get help
over the phone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, go to the following Web site to obtain the phone
number for your region:
http://www.nortel.com/callus
Getting help from a specialist by using an Express Routing Code
To access some Nortel Technical Solutions Centers, you can usean Express
Routing Code (ERC) to quickly route your call to a specialist in your Nortel
product or service. To locate the ERC for your product or service, go to:
Nortel CallPilot
Upgrade and Platform Migration Guide
NN44200-400 01.12 Standard
5.0 24 April 2009
Copyright © 2007–2009, Nortel Networks
.

10 Chapter 1 How to get help
http://www.nortel.com/erc
Getting help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a distributor
or authorized reseller, contact the technical support staff for that distributor
or reseller.
Nortel CallPilot
Upgrade and Platform Migration Guide
NN44200-400 01.12 Standard
5.0 24 April 2009
Copyright © 2007–2009, Nortel Networks
.

11
Chapter 2
Before you begin
In this chapter
"Getting started" (page 11)
"Planning for the upgrade or platform migration" (page 12)
"Verify the upgrade and platform migration kit" (page 15)
"Approximate time to perform upgrade and platform migration tasks" (page
18)
"Which process do I choose: platform migration or upgrade?" (page 21)
"Supported software upgrade or platform migration paths" (page 24)
"License Reduction feature" (page 24)
"Reference documents" (page 25)
Getting started
The CallPilot 5.0 upgrade process is largely automated by the use of
wizards. Ensure that you read the information in this chapter carefully
before you proceed.
Use this document to guide you through the steps that are required to
complete the following tasks:
•Perform an upgrade to CallPilot 5.0.
•Perform a platform migration to CallPilot 5.0.
How to use this guide
Follow the steps outlined below to upgrade or migrate your system.
Nortel CallPilot
Upgrade and Platform Migration Guide
NN44200-400 01.12 Standard
5.0 24 April 2009
Copyright © 2007–2009, Nortel Networks
.

12 Chapter 2 Before you begin
First step
•Ensure that you have received your upgrade kit and have assembled
all of the tools you need to complete an upgrade or platform migration.
Read the section "Verify the upgrade and platform migration kit" (page
15) and complete the pre-upgrade and pre-platform migration checklist
in "CallPilot pre-upgrade and pre-platform migration checklist" (page 15).
•Read the section "Approximate time to perform upgrade and platform
migration tasks" (page 18).
Second step
•Determine whether you are performing a platform migration or an
upgrade. Read the section "Which process do I choose: platform
migration or upgrade?" (page 21)
•Read the section "Supported software upgrade or platform migration
paths" (page 24).
Third step
After you determine whether you are performing an upgrade or a platform
migration, complete one of the following the steps:
•If you are performing an upgrade, go to Chapter 3 "Preparing the
system for upgrade" (page 27). The document guides you through the
remainder of the upgrade process.
•If you are performing a platform migration, go to Chapter 5 "Preparing
the system for migration" (page 79). The document guides you through
the remainder of the platform migration process.
Planning for the upgrade or platform migration
This section provides some planning tips and items to consider before
performing an upgrade or a platform migration.
Upgrading CallPilot applications
Desktop Messaging and My CallPilot
Nortel recommends that you upgrade the Desktop Messaging clients and
My CallPilot server before the server upgrade or migration date. In most
cases, the CallPilot 5.0 Desktop Messaging clients and My CallPilot server
are backward compatible with the CallPilot Server software.
Note: Desktop Messaging and My CallPilot 5.0 do not work with a
CallPilot server running a release prior to 2.5.
•If your CallPilot server is Release 2.5 or later, upgrade Desktop
Messaging and My CallPilot before upgrading the CallPilot server. If
the CallPilot server is running software prior to Release 2.5, then the
order of upgrade does not matter. In order for Desktop Messaging or My
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Upgrade and Platform Migration Guide
NN44200-400 01.12 Standard
5.0 24 April 2009
Copyright © 2007–2009, Nortel Networks
.

Planning for the upgrade or platform migration 13
CallPilot to work, both the CallPilot server and the applications must be
upgraded to Release 5.0.
•If My CallPilot is on the CallPilot server, upgrade the CallPilot server
before upgrading My CallPilot.
•If the 5.0 client is connected to a CallPilot 2.5, 3.0, or 4.0 server, some
of the Release 5.0 functionality is not available until you upgrade the
CallPilot server to Release 5.0.
•See the Desktop Messaging and My CallPilot Installation and
Administration Guide (NN44200-305) for the Desktop Messaging and
My CallPilot upgrade process.
CallPilot Manager and CallPilot Reporter
Note: CallPilot Manager 5.0 and CallPilot Reporter 5.0 do not work with
a CallPilot server running a release prior to 2.5.
•If your CallPilot server is on Release 2.5 or later, upgrade CallPilot
Manager on the stand-alone web server before upgrading the CallPilot
server. If the CallPilot server is on a release prior to 2.5, the order of
upgrade does not matter. In order for CallPilot Manager or CallPilot
Reporter 5.0 to work, both the CallPilot server and the applications must
be upgraded to Release 5.0.
Note: Reporter is upgraded during the CallPilot Manager upgrade
process.
•Do not upgrade CallPilot Manager on the CallPilot server. CallPilot
Manager 5.0 is installed on the CallPilot server during the imaging
process.
•See the CallPilot Software Administration and Maintenance
(NN44200-600) for details on upgrading CallPilot Manager and Reporter.
Application Builder
If your CallPilot server is on Release 2.5 or later, upgrade Application
Builder before upgrading the CallPilot server. If the CallPilot server is on
a release previous to 2.5, the order of upgrade does not matter. See the
Application Builder Guide (NN44200-102) for details on upgrading the
Application Builder.
Notes before upgrading or migrations
The CallPilot server is out of service during most of the upgrade or migration
process. Nortel recommends that you schedule the upgrade or migration
during a period of low activity such as a weekend. The time required to
complete the CallPilot server upgrade or migration depends on the server
platform type. For approximate times, see "Approximate time to perform
upgrade and platform migration tasks" (page 18).
Nortel CallPilot
Upgrade and Platform Migration Guide
NN44200-400 01.12 Standard
5.0 24 April 2009
Copyright © 2007–2009, Nortel Networks
.

14 Chapter 2 Before you begin
The CallPilot Upgrade Wizard
The CallPilot server is tested for upgrade or migration readiness by the
CallPilot 5.0 Upgrade Wizard.
However, before running the CallPilot Upgrade Wizard, do the following:
•View the CallPilot server alarm and event logs for any critical events or
alarms indicating problems with hardware or software. Replace any
faulty hardware and repair any database corruption before running the
CallPilot Upgrade Wizard.
•Run the Application Builder Integrity and Repair tool. Ensure that any
corrupt Application Builder applications are repaired before running the
CallPilot Upgrade Wizard.
•If you are migrating to another CallPilot Server platform, ensure that the
target server is installed and powered up before performing a backup on
the source server. Also ensure that the target server is not reporting any
hardware problems before proceeding with the migration.
The CallPilot Upgrade Wizard can be downloaded and executed on the
CallPilot server from a remote location without dispatching a technician to
the site. The CallPilot Upgrade Wizard does the following:
•Checks the software and hardware to ensure the CallPilot server is
ready for an upgrade or migration.
•Except for the backup process, the Upgrade Wizard runs without
affecting system operation. The Upgrade Wizard does not change any
system data, and can be stopped any time during its operation and
restarted at a later time.
•Creates a full system backup if it does not detect any unsupported
hardware, firmware, or software.
WARNING
Do not attempt to continue the upgrade process with a backup
that was not created by the Upgrade Wizard.
Messages recorded during the backup are not written to the backup
medium, and they are lost when the hard drives are imaged. For this
reason, Nortel advises you to disable the multimedia channels before
proceeding with the backup. This can be accomplished in CallPilot Manager
by doing the following:
1. Select to Maintenance > Channel Monitor.
2. Select all the channels.
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Upgrade and Platform Migration Guide
NN44200-400 01.12 Standard
5.0 24 April 2009
Copyright © 2007–2009, Nortel Networks
.

Verify the upgrade and platform migration kit 15
3. Click the Courtesy Stop button.
4. Wait until all channels are down before proceeding with the backup.
The backup process consumes a large amount of processor time. If you
choose to do a backup while the multimedia channels are active, it must be
done during a time of low traffic volume.
Any updates being made to Application Builder applications during the
backup can be lost, or the application can be corrupted.
High Availability
If your CallPilot 5.0 keycode includes the High Availability feature (and your
old keycode does not contain the High Availability feature), do not enable
the High Availability feature in the Configuration Wizard until you have
verified that your upgrade or migration is successful. To perform a High
Availability feature expansion after a successful upgrade or migration, see
High Availability: Installation and Configuration (NN44200-311).
Verify the upgrade and platform migration kit
The following checklist describes the contents you need to perform an
upgrade or platform migration.
Although most items are included in the upgrade and platform migration kit,
some are not. Ensure you have all of the applicable items prior to beginning
an upgrade or platform migration.
Note 1: Because the image CDs and DVDs are platform dependent,
Nortel supplies only the CDs and DVDs that apply to your platform.
Note 2: To comply with the EU (European Union) RoHS directive, some
of the part numbers now contain an E5 or E6 suffix. For example, part
number NTRH2014 is now NTRH2014E6. The part numbers in this
guide do not contain the suffix.
Note 3: You can download and run the CallPilot 5.0 Upgrade Wizard
remotely without a technician on site. Download the latest version of the
CallPilot 5.0 Upgrade Wizard from Nortel in the Enterprise Solutions
PEP Library (ESPL) at http://www.nortel.com/espl.
CallPilot pre-upgrade and pre-platform migration checklist
Included in kit Notes PEC number Check
Unified Messaging CD optional NTUB41FA
Nortel CallPilot
Upgrade and Platform Migration Guide
NN44200-400 01.12 Standard
5.0 24 April 2009
Copyright © 2007–2009, Nortel Networks
.

16 Chapter 2 Before you begin
Included in kit Notes PEC number Check
CallPilot 5.0 Language Prompts
Americas and Asia Pacific CD
EMEA CD
2 disk set
NTUB44KA
NTUB44KA
PEP CD Download the latest CallPilot 5.0
PEPs from
http://www.nortel.com/espl
NTUB43CA
CallPilot 5.0 Applications CD (for
upgrading CallPilot Manager,
Reporter, and Application
Builder)
NTUB40KA
CallPilot 5.0 Desktop Messaging
CD (for upgrading Desktop
Messaging)
optional NTUB41EA
CallPilot 5.0 Documentation CD
(English) Download the latest CallPilot 5.0 Documentation CD from
http://www.nortel.com/support
NTRG19EA
CallPilot 5.0 Documentation CD
(Non-English) Download the latest CallPilot 5.0 Documentation CD from
http://www.nortel.com/support
NTRG19FA
201i CallPilot Image 3 disk set NTUB50MA
202i CallPilot Image 1 DVD NTRG19EB
600r CallPilot Image 1 DVD NTUB50SA
703t CallPilot Image 3 disk set NTUB50NA
1002rp AML CallPilot Image 3 disk set NTUB50PA
1002rp T1/SMDI CallPilot Image 3 disk set NTUB50QA
1005r CallPilot Image 1 DVD NTUB50RA
201i - CallPilot 5.0 IPE 201i disk
drive upgrade kit optional NTZE58AA
1002rp - CallPilot 5.0 rackmount
1002rp disk drive upgrade kit optional NTZE58BA
CallPilot 5.0 keycode N0032917
Nortel CallPilot
Upgrade and Platform Migration Guide
NN44200-400 01.12 Standard
5.0 24 April 2009
Copyright © 2007–2009, Nortel Networks
.

Verify the upgrade and platform migration kit 17
Included in kit Notes PEC number Check
CallPilot 5.0 serial number
Microsoft Windows 2003
Certificate of Authenticity (COA)
(for 2.02 [2.01.27.05] and 2.5 to
5.0 upgrades only)
AO550970
DTR #2005-XXX-Global CD Download the latest DTR version
from
http://www.nortel.com/PIC
N0032919
RTU for Win2003 document (for
2.02 [2.01.27.05] and 2.5 to 5.0
upgrades only)
P1013471
Not included in kit Notes PEC
number Check
CallPilot 5.0 Upgrade Wizard Download from ESPL at
http://www.nortel.com/espl
CallPilot Top Issues bulletin Download from
http://www.nortel.com/support
CallPilot Upgrade and Platform
Migration Guide Download the latest version from http://www.nortel.com/support
Backup medium for existing
CallPilot data (tape or disks) If you are backing up a 201i, 600r, or 1005r, an external tape drive and
a blank tape are required.
If you are backing up to a network
drive, ensure that there is available
disk space for a full system backup.
Nortel-recommended Microsoft
security updates Check P-2005-0056-Global from http://www.nortel.com/support
Latest upgrade patches Download from ESPL at
http://www.nortel.com/espl
If you are upgrading or migrating
from a 201i, a SCSI CD or DVD
drive is needed (if one is not
permanently connected)
If you are upgrading from a 201i
or a 1002rp, a replacement hard
drive may be needed
The CallPilot 5.0 Upgrade Wizard
informs you if you required a
replacement hard drive
If you are upgrading or migrating
from a 1002rp with T1/SMDI
connectivity, T1 and MPB96
boards are needed
Nortel CallPilot
Upgrade and Platform Migration Guide
NN44200-400 01.12 Standard
5.0 24 April 2009
Copyright © 2007–2009, Nortel Networks
.

18 Chapter 2 Before you begin
Not included in kit Notes PEC
number Check
#2 Phillips screwdriver Upgrade only
1002rp Server Hardware
Installation Guide NN44200-300 Upgrade only
Antivirus software See the P-2007-0101-Global :
CallPilot Support for Anti-Virus
Applications bulletin for
Nortel-approved software
Approximate time to perform upgrade and platform migration tasks
ATTENTION
The following tables display average times to complete upgrade and platform
migration tasks. These are approximations as many factors can cause these
times to vary.
Familiarize yourself with these times before you schedule an upgrade or a
platform migration. You can complete some of the tasks prior to taking the
CallPilot system out of service.
Approximate time per task
The following table shows the approximate times (in minutes) allocated
for each task.
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Upgrade and Platform Migration Guide
NN44200-400 01.12 Standard
5.0 24 April 2009
Copyright © 2007–2009, Nortel Networks
.

Approximate time to perform upgrade and platform migration tasks 19
Upgrade times
Task 201i 202i 703t 1002rpd1005r 600r
Running the
CallPilot 5.0
Upgrade Wizard
(system precheck)
15 15 15 15 15 15
Performing RAID
updates N/A N/A 30 80 30 N/A
Running the
CallPilot 5.0
Upgrade Wizard
(including backup
to tape)a
60 30 40 160 160 40
Performing BIOS
update 10 N/A N/A 15 N/A N/A
Installing the image 25 20 30 40 40 30
Mini-Setup and
Setup Wizard 10 10 15 15 15 15
Installing PEPsb15 15 15 15 15 15
Restoring and
upgrading datac75 40 60 180 180 60
Running the
Configuration
Wizardd
30 30 30 40 40 30
Changing
hardware N/A N/A N/A 60 N/A N/A
a. Times for backups and restores to the network may fluctuate. For 202i, the backup is to USB
HD (RDX drive), not to tape.
b. These times are based on two PEPs (and do not include download time). Additional PEPs can
take 3 to 5 minutes each.
c. For 202i, this is for restoring to USB HD (RDX drive), not to tape.
d. Configuration times are based on two languages.
e. Times for the 1002rp are for AML and T1/SMDI configurations.
Nortel CallPilot
Upgrade and Platform Migration Guide
NN44200-400 01.12 Standard
5.0 24 April 2009
Copyright © 2007–2009, Nortel Networks
.

20 Chapter 2 Before you begin
Platform migration times
Task 200i 201i 202i 702t 703t 1001rp 1002rpa1005r 600r
Running the
CallPilot 5.0
Upgrade
Wizard
(system
precheck)
15 15 15 15 15 15 15 15 15
Running the
CallPilot 5.0
Upgrade
Wizard
(including
backup to
tape)b
60 60 30c45 40 160 160 40 40
Restoring
and upgra
ding data
(from this
platform
to target
platform)
60 75 40d60 60 180 180 180 60
Running the
Configuratio
n Wizard
N/A N/A 30 N/A N/A N/A 40 40 30
a. Times for the 1002rp are for AML and T1/SMDI configurations.
b. Times for backups and restores to the network may fluctuate.
c. Time for backup to USB HD (RDX drive).
d. Time for restoring form USB HD (RDX drive).
Approximate total time to perform an upgrade
The following table shows average total times to perform an upgrade.
System Approximate total time
201i 3.5 hours
202i 2.5
703t 3.5 hours
1002rp 9.5 hours
Nortel CallPilot
Upgrade and Platform Migration Guide
NN44200-400 01.12 Standard
5.0 24 April 2009
Copyright © 2007–2009, Nortel Networks
.