Matrix PRASAR UCS User guide

PRASAR UCS
The Unified Communication Server for Modern Enterprises
System Manual

Documentation Disclaimer
Matrix Comsec reserves the right to make changes in the design or components of the product as engineering and
manufacturing may warrant. Specifications are subject to change without notice.
This is a general documentation of the product. The product may not support all the features and facilities
described in the documentation.
Information in this documentation may change from time to time. Matrix Comsec reserves the right to revise
information in this publication for any reason without prior notice. Matrix Comsec makes no warranties with respect
to this documentation and disclaims any implied warranties. While every precaution has been taken in the
preparation of this system manual, Matrix Comsec assumes no responsibility for errors or omissions. Neither is any
liability assumed for damages resulting from the use of the information contained herein.
Neither Matrix Comsec nor its affiliates shall be liable to the purchaser of this product or third parties for damages,
losses, costs or expenses incurred by the purchaser or third parties as a result of: accident, misuse or abuse of this
product or unauthorized modifications, repairs or alterations to this product or failure to strictly comply with Matrix
Comsec's operating and maintenance instructions.
Copyright
All rights reserved. No part of this system manual may be copied or reproduced in any form or by any means
without the prior written consent of Matrix Comsec.
Version 2
Release date: November 12, 2019

Table of Contents i
Contents
Introduction..................................................................................................................................................... 1
Welcome ............................................................................................................................................................. 1
About this System Manual .................................................................................................................................. 1
Product Description ....................................................................................................................................... 5
Overview ............................................................................................................................................................. 5
Know Your SPARK200 ....................................................................................................................................... 8
The Interfaces ................................................................................................................................................... 10
Applications of PRASAR UCS .......................................................................................................................... 14
Technical Specifications of SPARK200 ............................................................................................................ 18
Compatibility Versions of Extended Clients ...................................................................................................... 20
Licenses Supported in PRASAR UCS .............................................................................................................. 21
Installing SPARK200 .................................................................................................................................... 29
Before You Start ................................................................................................................................................ 29
Verify the Packaging Contents .......................................................................................................................... 30
Protecting the System and Yourself .................................................................................................................. 36
Connecting SIP Extensions ............................................................................................................................... 39
Switching ON the System ................................................................................................................................. 86
Configuring Basic PRASAR UCS Settings................................................................................................. 87
System Engineer Mode ..................................................................................................................................... 87
System Administrator Mode .............................................................................................................................. 90
Front Desk User Mode ...................................................................................................................................... 93
Using Configuration ........................................................................................................................................... 95
Configuring System Pre-requisites .................................................................................................................... 97
Configuring ‘Region’ .......................................................................................................................................... 98
Configuring Network Parameters ...................................................................................................................... 99
Configuring Redundancy Parameters ............................................................................................................. 113
Configuring Extensions ............................................................................................................................. 118
Templates for Configuring Extensions ............................................................................................................ 118
Configuring SIP Extensions ............................................................................................................................ 135
Configuring Matrix SPARSH VP248 ............................................................................................................... 139
Configuring Matrix SPARSH VP310 ............................................................................................................... 157
Configuring Matrix SPARSH VP330 ............................................................................................................... 176
Configuring Matrix SPARSH VP510 ............................................................................................................... 193
Configuring Matrix Extended SPARSH VP710 ............................................................................................... 213
Configuring Matrix VARTA WIN200 UC Client ................................................................................................ 224

ii Table of Contents
Configuring Matrix VARTA ADR100/AMP100 UC Clients .............................................................................. 235
Configuring SIP Extensions using Bulk Configuration .................................................................................... 250
Auto Sign-In Parameters ................................................................................................................................. 262
VARTA License Management ......................................................................................................................... 265
Configuring Standard SIP Phones .................................................................................................................. 267
Standard SIP Authorization Profile .................................................................................................................. 308
Third Party IP-Phone General Parameters ..................................................................................................... 311
Device Management ....................................................................................................................................... 313
Black List IP Address - SIP Extensions ........................................................................................................... 316
DSS Keys Programming ................................................................................................................................. 318
Configuring 'Operator' ..................................................................................................................................... 332
Extension Search ............................................................................................................................................ 337
Configuring VoIP Parameters ......................................................................................................................... 338
Configuring Trunks .................................................................................................................................... 344
Templates for Configuring Trunk Lines ........................................................................................................... 344
SIP Hardware Template .................................................................................................................................. 344
Trunk Feature Template .................................................................................................................................. 350
Configuring SIP Trunks ................................................................................................................................... 359
Configuring LCR .............................................................................................................................................. 378
Configuring Emergency Number Dialing ......................................................................................................... 390
Configuring Voice Mail System ................................................................................................................. 397
Configuring VMS General Parameters ............................................................................................................ 398
General Mailbox Settings ................................................................................................................................ 405
Extension Voice Mail Settings ......................................................................................................................... 407
Voice Mail Auto-Attendant Menu ..................................................................................................................... 414
Language Selection Profile ............................................................................................................................. 434
Message Profile .............................................................................................................................................. 438
Call Transfer Profile ........................................................................................................................................ 451
Notification via Call-Profile .............................................................................................................................. 479
Mailbox Menu .................................................................................................................................................. 482
Distribution List ................................................................................................................................................ 490
Recording Voice Messages ............................................................................................................................ 492
Prompts Management ..................................................................................................................................... 494
Mailbox Status ................................................................................................................................................. 504
Voicemail Backup ............................................................................................................................................ 507
VMS Debug ..................................................................................................................................................... 513
Features and Facilities ............................................................................................................................... 515
Abbreviated Dialing ......................................................................................................................................... 515
Access Codes ................................................................................................................................................. 537
Account Codes ................................................................................................................................................ 543
Alarms ............................................................................................................................................................. 550
Alternate Number Dialing ................................................................................................................................ 559
Apple Push Notification Service Support ........................................................................................................ 565
Authority Codes ............................................................................................................................................... 568
Auto Attendant ................................................................................................................................................ 574
Auto Answer .................................................................................................................................................... 577
Auto Call Back (ACB) ...................................................................................................................................... 580
Auto Redial ...................................................................................................................................................... 585
Automatic Number Translation ........................................................................................................................ 589
Barge-In .......................................................................................................................................................... 593
Busy Lamp Field for Trunks ............................................................................................................................ 596
Call Back on Trunk Ports ................................................................................................................................ 598
Call Budget on Extension ................................................................................................................................ 603

Table of Contents iii
Call Budget on Trunk ...................................................................................................................................... 608
Call Chaining ................................................................................................................................................... 613
Call Cost Calculation (CCC) ............................................................................................................................ 615
Call Cost Display ............................................................................................................................................. 640
Call Duration Control (CDC) ............................................................................................................................ 641
Call Duration Display ....................................................................................................................................... 649
Call Forward .................................................................................................................................................... 650
Call Forward-Remote ...................................................................................................................................... 657
Call Forward-Scheduled .................................................................................................................................. 661
Call Forward-When Not Registered ................................................................................................................ 666
Call Hold .......................................................................................................................................................... 671
Call Park .......................................................................................................................................................... 676
Call Logs ......................................................................................................................................................... 681
Call Pick Up ..................................................................................................................................................... 685
Call Progress Tones ........................................................................................................................................ 689
Call Restriction based on IP Address .............................................................................................................. 702
Call Taping ...................................................................................................................................................... 704
Call Toggle ...................................................................................................................................................... 713
Call Traffic ....................................................................................................................................................... 716
Call Transfer .................................................................................................................................................... 720
Calling Line Identification and Presentation (CLIP) ......................................................................................... 726
Calling Line Identification Restriction (CLIR) ................................................................................................... 728
Cancel All Station Features ............................................................................................................................. 730
Class of Service (COS) ................................................................................................................................... 732
CLI Based Routing .......................................................................................................................................... 739
Closed User Group (CUG) .............................................................................................................................. 743
Communication Ports ...................................................................................................................................... 749
Conference-3 Party ......................................................................................................................................... 751
Conference-Multiparty ..................................................................................................................................... 754
Conference Dial-In .......................................................................................................................................... 760
Conflict Dialing ................................................................................................................................................ 766
Conversation Recording .................................................................................................................................. 768
COSEC Integration ......................................................................................................................................... 772
Customer Name .............................................................................................................................................. 774
Day Night Mode .............................................................................................................................................. 775
Daylight Saving Time (DST) ............................................................................................................................ 778
Department Call .............................................................................................................................................. 784
Dial By Name .................................................................................................................................................. 794
Dialed Number Directory ................................................................................................................................. 797
Dial Plan for SIP Extension ............................................................................................................................. 799
Digest Authentication ...................................................................................................................................... 801
Direct Dialing-In (DDI) ..................................................................................................................................... 803
Direct Inward System Access (DISA) .............................................................................................................. 810
Direct Station Selection Console ..................................................................................................................... 817
Distinctive Rings .............................................................................................................................................. 819
Do Not Disturb (DND) ..................................................................................................................................... 821
DSS Call Pick-Up ............................................................................................................................................ 829
Dynamic Lock .................................................................................................................................................. 831
Emergency Calls (911) - Reporting to PSAP .................................................................................................. 838
Emergency Conference .................................................................................................................................. 840
Emergency Detection and Reporting .............................................................................................................. 844
Emergency Dialing .......................................................................................................................................... 847
Extended IP Phone/VARTA UC Client - Operation ......................................................................................... 849
Firebase Cloud Messaging (FCM) Support ..................................................................................................... 892
Flashing on Trunks (Continued Dialing) .......................................................................................................... 895
Flexible Numbers ............................................................................................................................................ 896

iv Table of Contents
Floor Service ................................................................................................................................................... 899
Follow Me ........................................................................................................................................................ 904
Forced Answer ................................................................................................................................................ 906
Forced Call Disconnection .............................................................................................................................. 907
Gain Settings ................................................................................................................................................... 909
Handover and Handoff .................................................................................................................................... 911
Help Desk ........................................................................................................................................................ 912
Holiday Table .................................................................................................................................................. 913
Hotline ............................................................................................................................................................. 917
Incoming CLI Modification ............................................................................................................................... 922
Intercom .......................................................................................................................................................... 925
Internal Call Restriction ................................................................................................................................... 927
Interrupt Request (IR) ..................................................................................................................................... 930
Last Caller Recall ............................................................................................................................................ 932
Last Number Redial ........................................................................................................................................ 933
Least Cost Routing-Carrier Pre-Selection ....................................................................................................... 934
License Management ...................................................................................................................................... 936
Lightweight Directory Access Protocol (LDAP) ............................................................................................... 949
Live Call Supervision ....................................................................................................................................... 954
Logical Partition ............................................................................................................................................... 955
Macros ............................................................................................................................................................ 957
Meet Me Paging .............................................................................................................................................. 959
Message Wait ................................................................................................................................................. 961
Mobility Extension ........................................................................................................................................... 964
Multi-Stage Dialing .......................................................................................................................................... 971
Music on Hold (MoH) ...................................................................................................................................... 973
MoH Management ........................................................................................................................................... 974
Mute ................................................................................................................................................................ 976
Number Lists ................................................................................................................................................... 978
One Touch Transfer ........................................................................................................................................ 982
Outgoing Trunk Bundle ................................................................................................................................... 985
OG Trunk Bundle Group ................................................................................................................................. 987
Paging ............................................................................................................................................................. 991
Peer-to-Peer Calling ........................................................................................................................................ 995
PIN Dialing ...................................................................................................................................................... 999
Presence ....................................................................................................................................................... 1003
Preset Call Forward ...................................................................................................................................... 1009
Priority ........................................................................................................................................................... 1012
Privacy .......................................................................................................................................................... 1015
Quick Dial ...................................................................................................................................................... 1016
Raid ............................................................................................................................................................... 1018
RCOC (Return Call to Original Caller) .......................................................................................................... 1020
Real Time Clock (RTC) ................................................................................................................................. 1024
Redundancy .................................................................................................................................................. 1030
Redundancy Notification Call ........................................................................................................................ 1038
Reminder ....................................................................................................................................................... 1042
Room Monitor ................................................................................................................................................ 1048
Routing Group ............................................................................................................................................... 1050
Response Mapping ....................................................................................................................................... 1053
Security Settings ........................................................................................................................................... 1054
Selective Port Access ................................................................................................................................... 1060
Self Ring Test ................................................................................................................................................ 1061
Shared Call Appearance ............................................................................................................................... 1062
SMTP Settings .............................................................................................................................................. 1064
Simple Network Management Protocol (SNMP) ........................................................................................... 1067
Simple Network Time Protocol - SNTP ......................................................................................................... 1073

Table of Contents v
Static Routing Table ...................................................................................................................................... 1075
Station Message Detail Recording (SMDR) .................................................................................................. 1079
Station Message Detail Recording-Storage .................................................................................................. 1080
Station Message Detail Recording-Report .................................................................................................... 1085
Station Message Detail Recording-Online .................................................................................................... 1098
Station Message Detail Recording-Posting ................................................................................................... 1103
System Activity Log ....................................................................................................................................... 1124
System Activity Log Display .......................................................................................................................... 1131
System Fault Log .......................................................................................................................................... 1132
System Fault Log Display ............................................................................................................................. 1137
System Log Notification ................................................................................................................................ 1138
System Parameters ....................................................................................................................................... 1140
System Timers and Counts ........................................................................................................................... 1152
System Security ............................................................................................................................................ 1157
Time Tables .................................................................................................................................................. 1167
Time Zone Display ........................................................................................................................................ 1170
Toll Control .................................................................................................................................................... 1172
Trunk Landing Group (TLG) .......................................................................................................................... 1181
User Absent/Present ..................................................................................................................................... 1184
User Password .............................................................................................................................................. 1186
Video Call ...................................................................................................................................................... 1187
Virtual Extension ........................................................................................................................................... 1189
Walk-In Class of Service ............................................................................................................................... 1192
Voice Mail Features .................................................................................................................................. 1196
Accessing your Mailbox ................................................................................................................................ 1196
Alarms and Reminders .................................................................................................................................. 1198
VMS DISA Login ........................................................................................................................................... 1203
Sending Messages ........................................................................................................................................ 1205
Redirecting Messages ................................................................................................................................... 1207
Recording Personal Greetings ...................................................................................................................... 1210
Recording Conditional Greetings .................................................................................................................. 1211
Message Verification ..................................................................................................................................... 1212
Message Notification ..................................................................................................................................... 1215
Mailbox Settings ............................................................................................................................................ 1216
Listening to Messages .................................................................................................................................. 1218
Leaving a Message ....................................................................................................................................... 1219
Accessing the General Mailbox ..................................................................................................................... 1220
Forwarding Messages ................................................................................................................................... 1222
Email Based Notification ............................................................................................................................... 1224
Message Wait Notification via Call ................................................................................................................ 1225
Dial By Name ................................................................................................................................................ 1227
Dial by Extension Number ............................................................................................................................. 1228
Call Transfer Types ....................................................................................................................................... 1229
Broadcast Message ...................................................................................................................................... 1230
System Maintenance ................................................................................................................................ 1231
Certificate Management ................................................................................................................................ 1231
Configuration Backup/Restore ...................................................................................................................... 1240
Firmware Management ................................................................................................................................. 1243
Command Logs ............................................................................................................................................. 1245
Logs .............................................................................................................................................................. 1248
Default Settings ............................................................................................................................................. 1249
PCAP Trace .................................................................................................................................................. 1257
Network Diagnosis ........................................................................................................................................ 1266
Network Drive Settings .................................................................................................................................. 1268

vi Table of Contents
Restart the System ........................................................................................................................................ 1270
SIP Extension ................................................................................................................................................ 1271
Call Manager Debug ..................................................................................................................................... 1272
Health Monitor Debug ................................................................................................................................... 1274
Media Server Debug ..................................................................................................................................... 1276
Session Manager Debug ............................................................................................................................... 1278
System Status ........................................................................................................................................... 1280
System Details .............................................................................................................................................. 1280
System Usage ............................................................................................................................................... 1281
System Performance ..................................................................................................................................... 1282
USB Status .................................................................................................................................................... 1283
Web Jeeves Users ........................................................................................................................................ 1284
Appendix ................................................................................................................................................... 1285
Technical Specifications of Supported Terminals ......................................................................................... 1285
Packing List ................................................................................................................................................... 1296
VMS Prompts ................................................................................................................................................ 1299
PRASAR UCS Features Supported in Terminals ......................................................................................... 1312
Features at a Glance ..................................................................................................................................... 1319
SA Commands .............................................................................................................................................. 1326
PRASAR UCS Features tested on IP Phones of different Brands ................................................................ 1330
PRASAR UCS Features supported with RTP/Direct RTP ............................................................................ 1332
Acronyms ...................................................................................................................................................... 1333
Warranty Statement ...................................................................................................................................... 1335
Disposal of Products/Components after End-Of-Life .................................................................................... 1336
E-Waste Management and Handling Rules .................................................................................................. 1337
Regulatory Information .................................................................................................................................. 1341
Regulatory Information for Terminals ............................................................................................................ 1343
Open Source Licensing Terms and Conditions ............................................................................................. 1348

Matrix PRASAR UCS System Manual 1
CHAPTER 1 Introduction
Welcome
Thank you for choosing our product PRASAR UCS! We hope you will make optimum use of this intelligent, fully
hosted and managed Unified Communication Server. Please read this document carefully to get acquainted with
the product before installing and operating it.
About this System Manual
This System Manual provides information and instructions for installing, configuring and using the PRASAR UCS.
You may also refer to PRASAR UCS Quick Start, for quick installation. To view or download the Quick Start, scan
the QR Code printed on the Product Label/Packaging Label.
For instructions on using the features of the PRASAR UCS by the clients, refer to the respective User Guides. The
documentation can be found at https://www.matrixtelesol.com/product-manuals.html
For product registration and warranty related details, please visit https://www.matrixcomsec.com/product-
registration-form.html
Intended Audience
This System Manual is aimed at:
•System Engineers, who will install, maintain and support the system. System Engineers are persons who
customize the system configuration to meet the requirements of the organization/users. It is assumed that
they are experienced in installing the Unified Communication Server, are familiar with telecom wiring
technology, how it works, and the various technical terms and functions associated with it. The SE must
have undergone training in configuring the PRASAR UCS.
No one, other than the System Engineer is permitted to make any alterations to the configuration of the
PRASAR UCS.
•System Administrators, are the people administering the system. Generally an operator/receptionist in
an organization, or the staff manning the reception or front desk area of the establishment are selected as
System Administrators.
It is assumed that the System Administrators have some previous experience in administering the system
and its Terminals and Consoles. The System Administrators are not expected to install and program the

2Matrix PRASAR UCS System Manual
Unified Communication Server, but only the routine jobs and features that are specific to them like
generating SMDR reports, Setting report filters, configuring the features, Setting Alarms, reminders, etc.
•Users, are people/organizations who will use the resources of PRASAR UCS. They may be executives,
include personnel of small and medium businesses, large enterprises, front desk and service staff of
Hotels/Motels, hospitals, and other commercial and public organizations/institutions.
Organization of this Document
This system manual is broadly divided into the following:
•Product Description: introduces the system features and benefits, describes the application scenarios,
hardware overview, the interfaces and different licenses supported by the system.
•Installing SPARK200: gives step-by-step instructions for preparing and installing the SPARK200 Platform
in general, the safety measures for protecting the system and persons handling the installation and
maintenance. It also provides step-by-step instructions for installation and removing the VOCODEER
module, connecting the cables and powering the system.
•Configuring Basic PRASAR UCS Settings: contains description of how to configure PRASAR UCS and
the different network parameters associated with it.
•Configuring Extensions: provides detailed description of how to configure the various extension - SIP
Extensions and Virtual Extensions supported by PRASAR UCS.
•Configuring Trunks: provides detailed description of how to configure the SIP Trunks supported by
PRASAR UCS.
•Configuring Voice Mail system: provides detailed description of how to configure the Voice Mail System
supported by PRASAR UCS.
•Features and Facilities: describes in detail, each feature and facility offered by the PRASAR UCS. This
includes a description of the feature/facility, how it works, and how to configure the feature/facility.
The feature description is arranged alphabetically by Feature Name to make it easy for you to locate the
description you want to look up.
•Voice Mail Features: describes in detail, the voice mail features offered by PRASAR UCS. This includes
a description of the VMS feature, how it works.
•System Maintenance: provides instructions for back-up, generating reports and debugging.
How to Read this System Manual
This document is organized in a manner to help you get familiar with the SPARK200 Platform and PRASAR UCS
Application, learn how to install the platform, load application on platform, connect it to the various networks and
interfaces, start the system and use the features.
This System Manual is presented in a manner that will help you find the information you need easily and quickly.
You may use the table of contents and the Index to navigate through this document to the relevant topic or
information you want to look up.

Matrix PRASAR UCS System Manual 3
Cross-references are provided in blue font with hyperlinks. You can look up the source by clicking the links.
Instructions
The instructions in this document are written in a numbered, step-by-step format, as follows. Each step, its outcome
and indication/notification, wherever they occur, have been described.
Access Codes
Access codes are strings of digits dialed by an extension to
• Call another extension, Department Group
• Grab a trunk line
• Use a Feature, like Call Transfer, Call Forward.
The Access Codes provided in the instructions throughout this document, are default access codes. It is possible to
change the Access Codes according to user requirement and preferences. Verify with the Installer/System
Engineer, if the default Access Codes have been changed, and use the access codes configured by the System
Engineer. For more information, read the topic “Access Codes” in this document.
Notices
The following symbols have been used for notices to draw your attention to important points.
Important: to indicate something that requires your special attention or to remind you of something you
might need to do when you are using the system.
Caution: to indicate an action or condition that is likely to result in malfunction or damage to the system or
your property.
Warning: to indicate a hazard or an action that will cause damage to the system and or cause bodily harm
to the user.
Tip: to indicate a helpful hint giving you an alternative way to operate the system or carry out a procedure,
or use a feature more efficiently.
Terminology used in this System Manual
The technical terms and Acronyms used in this Manual are standard terms, commonly used in the
telecommunications and data communications industry. Considering the broad group of intended users of this
manual, wherever possible, use of jargon has been avoided.
Acronyms have been defined in the text and a list of the same is appended.
Some of the terms specific to this Manual that you will encounter are defined below:
The words 'UCS',‘PRASAR UCS’, ‘Server’ and ‘System’ are used interchangeably and synonymously to mean
Unified Communication Server.

4Matrix PRASAR UCS System Manual
•IP Phone: a phone that uses Voice over IP (VoIP) Technologies for placing and transmitting telephone
calls over an IP network, such as the Internet.
•SIP Extensions: any SIP-enabled device — a Matrix UC Client (Matrix VARTA WIN200, Matrix VARTA
ADR100, Matrix VARTA AMP100), an IP-phone, an Extended IP-phone, a Soft phone or an Analog Phone
Adapter — registered with the system, from which you can make/receive calls to any extension or
external number.
• SIP Trunking: VoIP or streaming media service based on Session Initiation Protocol (SIP) by which
Internet Telephony Initiation Protocols (ITSPs) deliver telephonic services and Unified communications to
the customers equipped with SIP-based System.
•Extension: it is the soft port of the system on which an IP Phone is registered (hard or soft).
•Mobile Extension: a mobile/landline phone used as a remote extension of PRASAR UCS. You can
access all the features of an extension of PRASAR UCS from the mobile/landline phone.
•Station: same as extension.
•Service Provider: the providers of Internet, that is, Internet Telephony Service Providers (ITSP).
•Called party/Callee: the person to whom the call is made.
•Calling party/Caller: the person who makes a call.
•Enterprise Application/Features: pertaining to the general and special telephone and call management
features required by business establishments, public and private organizations.
•Internal numbers: same as extension numbers.
•External Numbers: numbers of parties/individuals outside the UCS network. The unique number string
given to subscribers of PSTN, PLMN, ITSP, etc.
•Internal Calls: calls made from and received by one extension to another extension of the PRASAR UCS.
•External Calls: calls made by users of PRASAR UCS to subscribers of PSTN, PLMN, ITSPs, etc.
•ITSP:an internet service provider that provides the facility of sip trunking over VoIP technology.
•Hospitality Application/ Features: pertaining to the special telephone and guest/patient management
features required by accommodation establishments like hotels and hospitals.
Using this Manual, we hope, you will be able to set up, operate and make optimum use of this feature packed
Unified Communication Server. If you encounter any technical problems, please contact your Dealer/reseller or the
Matrix Customer Care.

Matrix PRASAR UCS System Manual 5
CHAPTER 2 Product Description
Overview
Matrix PRASAR UCS – an Enterprise-grade Unified Communication solution that offers Collaboration,
Communication, Messaging and Mobility. Matrix PRASAR UCS brings diverse users from multiple locations to a
common communication platform for real-time collaboration and communication. The users can use either Matrix
SPARSH desk-phones or Matrix VARTA applications on smartphones of their choice. With Embedded UC Platform
and advanced call management, Matrix PRASAR UCS improves organization's agility and productivity.
The SPARK200 is the common hardware platform that supports both, the PRASAR UCS SME Application as well
as the PRASAR UCS ENT Application.
PRASAR UCS offers UC features, Voice over IP Integration, wireless communications, voice mail etc
This Unified Communication Server creates a collaborative environment by:
• Integrating UC Features like unified messaging, video conferencing etc.
• Addition of more features and functions
• Simplifying management
• Providing services and support
• Centralizing troubleshooting to help solve problems quickly
• Securing IP communications for the mobile workforce
Features and Benefits
Features - UC Features like video calling, instant messaging, IM, Email notification etc, Caller ID, Call Forwarding,
Conference calling and voice messaging.
SIP Trunking - SIP Trunking to Internet Telephony Service Providers. PRASAR UCS allows users to make or
receive SIP Trunk calls.
Trunk Interface - A network of SIP trunks.
Extensions - Provides support for Virtual Extensions and SIP Extensions using Voice over IP technology to
provide sophisticated voice performance for new and growing businesses.
UC Clients - Provides support for Matrix UC Clients — VARTA WIN200 Desktop UC Client, VARTA ADR100 and
VARTA AMP100 Mobile UC Clients.

6Matrix PRASAR UCS System Manual
Telephones - A variety of IP Phones, that is, IP hard and soft phones (wired and wireless) to provide an
appropriate desktop or device telephone for every need.
Advanced Call Routing - Various options for routing incoming and outgoing calls on SIP trunks are provided.
Universal Connectivity
PRASAR UCS supports UC communication which includes Instant Messaging, Call Management, Smart Directory
and Video Calling using a variety of IP phones such as the Standard SIP Phones and Matrix UC Clients — VARTA
WIN200 Desktop UC Client, VARTA ADR100 and VARTA AMP100 Mobile UC Clients.
Matrix PRASAR UCS offers Collaboration, Communication, Messaging and Mobility for both Small as well as large
enterprises. The users can use either Matrix SPARSH desk-phones or Matrix VARTA applications on smartphones
of their choice. PRASAR UCS also supports Video Conferencing over IP using any standard SIP Video
Conferencing device.
Flexibility and Scalability
PRASAR UCS is purely an IP solution. The system is also designed to provide very high level of flexibility and
scalability to meet your future communication needs. The flexible licensing allows you to start with desired number
of SIP Users, VoIP Channels and VARTA UC Users. If required, you may increase the number of users or channels
supported by purchasing the respective licenses.
The system provides you the facility to first purchase the SME license and then upgrade the same to ENT as per
your organizations needs. So, you can invest progressively in scaling up the system as the communication needs
of your organization grows.
Cost Saving and Productivity Enhancing Features
Key features like Auto Attendant, Presence, SMDR Buffer with a large capacity, that normally warrant additional
investment in most other brands, are built into the system.
Intelligent features like Auto Attendant, CLI/DDI based Routing and Dial by Name ensure efficient call management
and prompt response to callers.
Least Cost Routing and Call Budgeting help reduce communication cost and enhance productivity. Further, you can
select Fixed or Least Cost Routing to route outgoing calls. PRASAR UCS can handle calls on all ports
simultaneously, allowing full traffic on all ports.
PRASAR UCS can work as an adjunct to your existing telephony infrastructure, as a Gateway, saving you the cost
of equipment replacement, wiring and installation, while giving you IP Connectivity and a host of intelligent features.
Redundancy
To reduce down time and provide uninterrupted communication, PRASAR UCS supports redundancy between the
two systems — The Primary Server and the Backup Server. One server is in the active state and the other server is
in the standby state. When the active server fails, the standby server takes control of the functionality. Thus, on-
going calls stay in progress even when the active server gets switched to standby and vice-versa.
Hot Redundancy
Hot Redundancy is provided for the Power Adapter. Whenever, input from either of the jack fails, the power is
drawn from the other input jack without disturbing the system's functionality.

Matrix PRASAR UCS System Manual 7
UC Features
• Set/View Presence
• Presence based call controlling (make call/reject call)
• Video Calling
• IM using VARTA WIN200, VARTA ADR100 and VARTA AMP100
• IM using third party SIP Phones/soft clients
• Smart directory access using VARTA WIN200, VARTA ADR100 and VARTA AMP100 for easy and quick
access to the extensions and other contacts
• Mobile and Remote workers support
• Auto-attendant with configurable call-flow
Other Key Features
• Account Codes
• Auto Black List IP Address for Web access, VoIP access, etc.
• Automatic Call Distribution
• Call Billing
• Class of Service
• CLI Based Routing
• Closed User Group
• Simultaneous conferences with 3 parties - 21
• Emergency Call Detection and Reporting
• Firmware and Configuration file upload using browser
• Hospitality features with Front Desk Web Interface (for Hotels and Hospitals)
• Internal SMDR Report buffer
• Least Cost Routing
• Logical Partitioning for restricting toll bypass
•Priority
• Syslog (for easy maintenance)
• System Activity Log
• System Fault Log
• Toll Control
• Trusted IP Address to avoid unauthorized access
•VoiceMail
• Web-based Programming

8Matrix PRASAR UCS System Manual
Know Your SPARK200
Matrix provides the SPARK200 hardware platform to run the PRASAR UCS Application.
SPARK200
This is the enclosure and it consists of the following ports and connectors.
Ports and Connectors
Port Connector Description
24VDC-2.5A (Max) DC Jack1 To connect 24VDC, 2.5A Power Adapter.
24VDC-2.5A (Max) DC Jack2 To connect 24VDC, 2.5A Power Adapter (for Hot Redundancy).
LAN RJ45 To connect a computer or a LAN Switch.
WAN RJ45 To connect to the IP network over a DSL Modem or Router or a LAN Switch.
USB
USB to COM
Converter
(Optional)
The External USB can be used as COM Port by connecting the USB to COM
Converter.
The USB to COM Port can be used to:
• set up and run software applications — PMS and CAS.
• capture System Activity Log, System Fault log and Hotel Motel
Activity logs.
• generate SMDR reports.

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LEDs
SPARK200 has two Power LEDs and a Status LED (STS).
The Power LED P1 depicts the status of DC Jack 1 and the Power LED P2 depicts the status of DC Jack 2.
During Redundancy, the Status LED of the Active System blinks Green, whereas the Status LED of the Standby
System blinks Orange.
SPARK200 can be rack mounted or placed on a table.
You will be able to use PRASAR UCS only after you have activated the PRASAR UCS Application license. For
further details, refer “Licenses Supported in PRASAR UCS”. To activate the supported licenses in the system, refer
to “How to activate your License”.
PRASAR UCS is easy to install and operate. The built-in web server, Jeeves, allows you to configure the system
parameters and features on-site as well as from a remote location.
Reset Switch --- To default the LAN IP and the System Engineer password.
Port Connector Description

10 Matrix PRASAR UCS System Manual
The Interfaces
The PRASAR UCS supports the following interfaces.
LAN Interface
The LAN Port is provided to connect:
• the system to a PC or a LAN. This port is used for operating the web-based programming software Jeeves.
• the Local Area Network to register SIP extensions through the LAN Port.
• set up and run software applications such as PMS and CAS on any PC on the LAN.
• generate Station Message Detail Record (SMDR) Reports on any PC on the LAN.
• capture “System Activity Log”, “System Fault Log” and Hotel Motel Activity Log.
WAN Interface
The WAN Port is provided to connect:
• a LAN Switch/Hub/Router/Modem.
• the public network over a Router/Modem. Any user on the public network can be registered as SIP
Extension through the WAN Port.
• set up and run software applications such as PMS and CAS on any PC on the LAN.
• generate Station Message Detail Record (SMDR) Reports on any PC on the LAN.
• capture “System Activity Log”, “System Fault Log” and Hotel Motel Activity Log.
The VoIP Interface
The Voice-over-IP (VoIP) Interface connects PRASAR UCS with the internet or the private IP network. It enables
the PRASAR UCS to handle incoming and outgoing calls over the IP network. It offers great flexibility and mobility
to users for making or receiving calls across the world.
The VoIP Interface supports UC Clients, SIP Extensions and SIP Trunks.
With SIP Trunks users can make IP calls using the SIP Server of the Internet Telephony Service Providers (ITSPs).
• By default, one NX DBM VOCODER64 module is factory fitted. Each NX DBM VOCODER64 module
supports 64 VOCODER channels. You will be able to make and receive calls, but these will disconnect
after 60 seconds.
• To ensure call connectivity, you must purchase the application license — PRASAR UCS SME or
PRASAR UCS ENT. Both application licenses offer 8 pre-activated VOCODER channels. For more
channels, you must purchase the channel license according to your requirement. To know the license
details, see “Supported Licenses”.
The in-skin Registrar Server allows any SIP enabled device like a UC/SIP Soft Client or an IP-Phone to be
registered with it and function as the 'SIP Extension' of PRASAR UCS. The SIP Extension users can make and
receive calls to any extension user of the PRASAR UCS as well as any external numbers over VoIP. With SIP
Extensions, organizations can communicate and stay connected at the lowest cost without any geographical
restrictions.
The VoIP Interface supports adaptive jitter buffer for reducing delay and improving speech quality.

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The key features of the VoIP Interface are:
• Up to 99 SIP Trunks - for Proxy as well as Peer-to-Peer (non-Proxy) calls.
• Up to 21001SIP Extensions.
• Upto 550 simultaneous IP-to-IP calls (with Direct RTP/ RTP Relay).
• Upto 124 simultaneous Transcoding calls.
• 64 simultaneous IP call legs for one NX DBM VOCODER64 module installed.
• 128 simultaneous IP call legs for two NX DBM VOCODER64 modules installed.
• Selectable Network Assignment (Connection Type) - Static IP, DHCP, PPPoE.
• Selectable DNS - Automatic and Static.
• Dynamic DNS for SIP devices in public network.
• STUN.
• TCP and UDP NAT Keep Alive.
•VLAN
• Symmetric RTP Selection.
• MAC Address Cloning option.
• Send CLI Option for outgoing calls
• Selectable DTMF - RTP (RFC 2833), SIP Info, InBand
• Flash Detection using SIP INFO and RFC2833.
• Broad Voice Codec Selection: G.723, G.729 AB, GSM FR, iLBC - 30 ms, iLBC - 20 ms, G. 711 µ-Law, and
G. 711 A-Law.
• Quality of Service - SIP DiffServe/ToS, RTP DiffServe/ToS
• VoIP Silence Detection and Disconnection.
• Voice Mail Subscription on SIP Extensions.
• Busy Lamp Field Subscription for SIP Trunks.
• Upto 10 Call Appearances on SIP Extensions.
• Registration of SIP Extensions from 3 different locations and Shared Call Appearance.
• Sharing the same SIP Extension number among a maximum of 3 different SIP devices using Share Call
Appearance functionality.
SIP Trunks
The SPARK200 platform when used with PRASAR UCS Application SME/ ENT supports a maximum of 99 SIP
Trunks, allowing you to subscribe to as many as 99 different Internet Telephony Service Providers (ITSP) or peer-
to-peer connectivity with multiple end SIP devices.
SIP Extensions
SPARK200 platform when used with PRASAR UCS ENT Application supports 21002SIP Extensions which can be
registered with the in-skin SIP B2BUA.
Any SIP-enabled device like an IP-phone, a Softphone, analog phone adapter can be registered and function as
the 'SIP Extension' of the PRASAR UCS.
SIP Extension users can make and receive calls from and to other extensions of System and external numbers
over SIP trunks. You can also connect the Standard and Extended IP Phones offered by Matrix as SIP Extensions.
A SIP Extension can be registered with PRASAR UCS from three different locations. This helps the organization to
overcome geographical distances and reduce call costs.
1. PRASAR UCS SME Application supports 250 SIP Extensions.
2. PRASAR UCS SME supports 250 SIP Extensions.