MCM Electronics NeverAlone User manual

User
Guide
®
NEVERalone
Personal Emergency
Location Device
NEVERalone
Version 1.0
User
Guide

Getting to know your device
01
- Front -
Lanyard hole
Microphone
SOS button
Speaker
LEDs

- Side -
Check IN - button with 1 bar
Check OUT- button with 2 bars
top side button
bottom side button
Lanyard hole

- Back -
Screw holes
Charging Contacts
NA216218
Device
NA number
Device
IMEI number

Charging Base
02
- Front -
Charging contacts
Dock LED
status indicators
Dock Buttons
The Dock buttons are only used in a restricted mode.
In this restricted mode the Devices’ functionality is reduced.
This mode also requires the Device to be paired to the Dock.

- Back -
USB-C connector
Connect charging cable to this
connector then other end of the
cable to mains adaptor

03
Charging your device
There are two ways to charge your device
.
When placing the magnetic USB cable on the Device
charging contacts (on the rear of the Device), make sure
it is aligned correctly. Magnets will hold connector in
place when placed correctly.
The Device will say “Charging Started”, if enabled.
The Devices battery indicator will blink slowly when
charging and remain solid when fully charged.
Charging using magnetic USB cable

Charge the Device daily
for around 3~4 hours
or when battery is low.
When the Device’s battery level falls below 20% the
device will give a voice warning message to the user.
When the device gets to 15% the device will give a
voice warning message and then send a low battery
warning message to the Monitoring Centre/Carer.
Charge device using the Charging Dock
Connect the USB cable into the Charging Dock.
The “Power” light on the dock will be illuminated to
show dock has power.
Place the Device into the charging Dock.
The Charging Dock “Charge” light will slowly flash
while charging and will turn solid when fully
charged.

01 Switching ON device
04
To turn ON the Device, press the top side button (one
bar) for one second. All the lights/LEDs will flash and
the device will vibrate as the device turns ON.
The Device will turn ON automatically by placing in the
charging dock or connecting to the magnetic USB cable.
1sec.
For best performance, power the Device up while
outside to make it easier for the device to get a GPS fix.

01 Switching OFF device
05
To turn OFF the Device: press and hold the top and
bottom side buttons simultaneously for 3 seconds.
The Device will vibrate then turn off.
The Device may take quite a few seconds to complete
this process.
When the Device is OFF all the LEDs will be OFF.
3sec.

What do the Device lights mean?
Welfare LED - White LED
Single flash Checked IN - Welfare timer not enabled
Double flash Checked IN - Welfare timer operating
Triple Flash Checked IN - Welfare timer running out
OFF Not Checked IN or Device OFF or is asleep
GPS LED - left Blue LED
Single flash Searching for satellites
Double flash GPS has a location fix
OFF GPS not looking for satellites or LEDs asleep
GSM LED - Green LED
Single flash Device has GSM signal but not registered
Double flash Device registered on GSM network
OFF Device powered OFF or LEDs asleep
Battery Power LED - Amber LED
ON Device fully charged or as a key is pressed
Long single flash Device charging
1-5 quick flashes When any button pressed, 1-5 flashes indicate
battery level. 5flashes >80% , 4flashes >60%,
3flashes >40%, 2flashes >20%, 1flash <20%
Flashing quickly Device battery below 20%
OFF Device powered OFF or LEDs asleep
Bluetooth LED - right Blue LED
Triple flash Device in range of Dock or Beacon
Single flash Device not in range of dock or beacon
OFF Bluetooth not enabled
or Device powered OFF or LEDs asleep
06
To see the status of LEDs, tap any side button

07
Power LED - Green LED
ON solid Dock has power
OFF Dock is not powered
Charge LED - Amber LED
Slow flash Device is charging
ON Device is fully charged or device
not in dock
OFF Dock is not powered
Bluetooth LED - Blue LED
ON Bluetooth enabled (normally ON)
Double flash Paired Device in range of Dock
Single flash No paired Device in range of Dock
OFF Not paired
What do the Dock lights mean?

Find my Device
Press for 1 second to cause Device to alert
to its location
Welfare
Not currently used
Bluetooth
3 second press causes the Dock to go into
pairing mode
08
What do the Dock buttons do?
The Dock buttons are only used in a restricted mode.
In this restricted mode the Devices’ functionality is reduced.
This mode also requires the Device to be paired to the Dock.

To get an initial GPS fix, go outdoors or near a window so that the
device can see the sky and therefore the satellites.
Press the top side button1 for 2 seconds and the device will
CheckIN with its updated location.
This could take few minutes depending on your environment.
GPS
09
Getting a GPS fix

When you need help, activate an SOS by pressing and holding the
SOS button for 3 seconds until you feel the device vibrate.
An SOS alert is silently sent with your location to the Monitoring
Centre.
When the message is received the unit will give 3 vibrations and
depending on setup will give a “Message Received” voice message.
Once the alert is received, the Monitoring Centre will then call
the device. The device will auto answer and allow the Monitoring
Centre to communicate with you hands free (or listen in depending
on setup), to verify the type of emergency and arrange the
appropriate response.
3 sec.
(Press for 3 seconds)
Activating an SOS Alarm
10

During normal daily activities (like sitting back on a chair), the
device may occasionally detect a fall incorrectly. This situation
may cause a false alert. However, the user is warned of the
pending alert and can manually cancel the fall alert with a short
press of the SOS button (0.5s) during the warning period.
Important:
Due to the different types of falls, a genuine fall may not always be
detected. A Fall alert warning message will be heard if detected.
If Fall alert warning message is not heard for 5 seconds and there is
a genuine emergency situation, press the SOS button for 3 seconds.
11
Fall Down detection - if enabled
The device can automatically detect a fall.
When this occurs the device will give a warning message “Fall alert
has been detected” to alert the user and allow the user to
cancel the alert with a quick press on the SOS button. After the
warning period (15-20 secs) and if the alert has not been cancelled, the
device will automatically send an alarm to the Monitoring Centre.

12
Wearing the NEVERalone®device
There are many ways to wear your NEVERalone device.
Belt Clip
Wheat Chain Necklace Round Polyester Lanyard
Pocket Clip

Specifications:
4G LTE, 3G and 2G compatible
4 locating technologies: GPS, BLE, WIFI, LBS
Water resistant to: IP67
Alerts for : SOS alert, Fall alert, Low Battery,
Charging Started, Charging Stopped,
Device powered ON, Device powered OFF,
Check IN, Check OUT,
Welfare warning, Welfare alert,
Routine communication test
Voice prompts to guide user to reduce false alarms
Ultra sensitive GNSS multi constellation satellite receiver
Single button SOS operation
Real time tracking
1 or 2 way voice communication
Bluetooth® 5 charging dock, Beacons and home
WiFi enable indoor location
Battery: Rechargeable, 3.7V, 800mAh
Charging voltage: 5V DC
Dimension: 71.8mm * 46.4mm * 16.25mm
Weight: 54g

Limitations and Recomendations:
GSM
The NEVERalone® is a GSM device that uses the Telstra 4G mobile network.
It is important to realize the coverage limits of the mobile network in your
area.
GPS
The NEVERalone® uses GPS as a means of location. It is important when
deploying in various applications to realize the coverage limits of the GPS
satellites.
If the device is to be used for example inside a building where the device
may not see enough satellites to accurately find its location. In this case the
previous known location will be sent but this may not be where the device
currently is. In this case, just prior to enterning the building, the USER should
press the top side button for one second which will cause the device to
update its the current location.
Other technologies such as WiFi or Bluetooth can also be enabled or added
if required to improve indoor location detection.
Battery
The NEVERalone® is a battery-operated device like a mobile phone and as
such needs to be charged daily to guarantee maximum battery life is
available. If a low battery warning is given, the tracker may operate for up
to 4 hours, but it is important to charge asap.
Testing
The NEVERalone® device should be tested regularly.
This will ensure the USER is familiar and confident with the device’s operation
and it will test the operation of the device to the monitoring centre.

Clean the unit with a dry cloth.
Don’t clean with chemicals or detergents.
Don’t disassemble the unit.
Warning:
Keep the tracker details such as IMEI, SIM and mobile number
confidential to protect your privacy.
Monitoring Centre
Contact 1:
Device NA
number:
Contacts:
Device Phone
number:
Cleaning
Contact 2: