MCM Electronics NeverAlone User manual

Quick
Start
Guide
WIFI
GPS/GlonassGSM BLE
®
NEVERalone
Personal Emergency
Location Device
NEVERalone
Version 1.0

Getting to know your device
01
- Front -
Lanyard hole
Microphone
SOS button

- Side -
GSM signal
indicator- Green
Check IN button
GPS positioning
indicator- Blue
Check OUT button
Power indicator-Red
top side button
bottom side button
GPS/GlonassGPS/Glonass

- Back -
Loudspeaker
Screw
holes
Charging Contacts

Charging Base
02
- Front -
Charging contacts
Voice on/off button
(also used for pairing)

- Back -
Loudspeaker

USB cable
- Bottom -

03
Charging your device
There are two ways to charge your device.
When placing the magnetic USB cable on the
device charging contacts that are on the rear of
the device, make sure it is positioned correctly.
The device will say charging started if enabled.
The power indicator (red light) will blink slowly
when charging and remain solid when fully charged.
3.1 Charging by magnetic USB cable

Please fully charge the battery daily for around
3~4 hours or when battery is low.
The charging base is equipped with a 2000mAh
back up battery, which can charge the device
when the electricity is off at home or when
traveling.
TIP
When the battery level falls below 20% the device
will send a low battery warning message to the
Monitoring Centre and give a warning message
through the speaker on the rear of the device.
TIP
The charging base / dock light will glow
(slowly changing brightness) when charging
and will turn solid when fully charged .
Place the device on the dock or charging base.
Connect the USB cable from charging base
to the AC adaptor.
3.2 Charging with Dock or charging base

01
Switching ON device
04
(All the LEDs will flash rapidly)
To turn ON the device: press the top side button for
1 second, all the lights/LEDs will flash rapidly.
The device will turn ON automatically by placing in
the charging dock or connecting to the magnetic
USB cable.
If not in range of a paired dock, power the device
up while outside to make it easier for the device to
get a GPS fix.
1sec.

01
Switching OFF device
05
To turn OFF the device: press and hold the top and
bottom buttons similtaneously for 3 seconds.
The until will vibrate then start to turn off. This may
take a few seconds and will be indicated by all the
LEDs turning OFF.
3sec.

06
What do the lights mean?
Green
State
Green light gives a single
flash every 3 seconds
Green light gives a double
flash every 3 seconds
The device has a stable GSM
signal but not yet registered
The device is registered
on the GSM network
Blue
State
Blue light gives a single flash every 3 seconds
The device has not obtained an updated GPS location
Blue
State
Blue light gives a double
flash every 3 seconds Blue light Off
The device has an
updated GPS location fix
The device is not getting
a GPS fix in your location
Red
State
Red light ON (solid)
Device has been
fully charged
Red light gives a double
flash every 3 seconds
Charging Dock
connected
Red
State
Red light blinking quickly Red light blinking slowly
Battery power is
lower than 20% The device is charging
GSM signal indicator--Green
Power indicator--Red
GPS Positioning indicator--Blue

07
Activating an SOS Alarm
When you need help, activate the SOS by pressing the
SOS button for 3-4 seconds till you feel the device vibrate
and may hear a voice prompt (depending on setup)
confirming activation of an SOS alert.
The warning message will sound for a few seconds and
allow you to cancel the SOS alert message if you have
accidentally activated the SOS. If the SOS is not
cancelled, an SOS alert will be imediately sent to the
Monitoring Centre.
The Monitoring Centre will call the device. The device
will auto answer. This will allow the Monitoring Centre
to communicate with you hands free, to verify the type
of emergency and arrange the appropriate response.
3-4sec.
(Press for 3-4 seconds)

Getting a GPS fix
08
To get an initial GPS fix, go outdoors or near a window
so the device can get a fix on the satellites.
Press the top side button for 2 seconds.
This could take few minutes depending on your
environment
GPS

Fall down alarm
09
The device can automatically detect a fall.
When this occurs the device will give a warning
message to the user and allow the user to cancel
the alert with a quick press on the SOS button. After
the warning period (15-20 secs) and if the alert has
not been cancelled, the device will automatically
send an alarm to the Monitoring Centre.
-
During normal daily activities (like sitting back on a
chair), the device may detect a fall incorrectly. This
situation may cause a false alarm. However, the user is
warned of the pending alarm and can manually
cancel the fall alert with a short press of the SOS button
during the warning period.
Important:
Because there is still a chance that a fall may not be
detected if a fall does occur, we strongly recommend
the user presses the SOS button, when there is an
emergency situation.

3sec. 5sec.
Pairing the Device and the Dock
10
Press and hold the bottom side button on the
Device for 3 seconds and at the same time press the
right hand button (CALL2 button) on the Dock or
charging base for 3 seconds.
This will pair the Device to the charging dock via
Bluetooth.
This is usually only needing to be done once during
the initial setup of the device.
At the same time

11
Silent mode
bottom side
button
Double-click the Device’s
bottom side button to turn
OFF voice prompts.
Double-click the Device’s
bottom side button again to
turn ON voice prompts. Double-click
Single-click
Single-click the Dock’s
right hand button to turn
OFF voice prompts.
Single-click the Dock’s
right hand button again
to turn ON voice prompts.
right hand
button

Specifications:
4G LTE, 3G and 2G compatible
4 locating technologies: GPS, BLE, WIFI, LBS
Water resistant to: IP67
Alerts for : SOS alert, Fall alert, Low Battery,
Charging Started, Charging Stopped,
Device powered ON, Device powered OFF,
Check IN, Check OUT,
Welfare warning, Welfare alert,
Routine communication test
Voice prompts to guide user to reduce false alarms
Ultra sensitive GNSS multi constellation satellite receiver
Single button SOS operation
Real time tracking
1 or 2 way voice
Bluetooth® 5 charging dock to enable indoor location
Battery: Rechargeable, 3.7V, 800mAh
Charging voltage: 5V DC
Dimension: 61mm * 44mm * 16mm
Weight: 40g

Don’t use or store the unit in a dusty place.
Don’t use or store the unit in extreme high or
low temperature environments.
Clean the unit with a piece of dry cloth.
Don’t clean with chemicals or detergents.
Don’t disassemble the unit.
Batteries are not replaceable.
Don’t try to replace the Battery.
Warning:
Keep the tracker details such as IMEI, SIM and
mobile number confidential to protect your privacy.
Caution:
Please comply with these instructions to extend
the Devices life.

Monitoring Centre :
Doctor :
Ambulance :
Contact 1:
Contact 2:
Contact 3:
Device ID
number:
Contact:
Device Phone
number: