Media5 Mediatrix 4102 User manual

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COMPLIANT
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Reference Manual
Mediatrix®4102
Mediatrix®4102S
SIP Version
Product Version 5.0 Document Revision 11
September 26, 2011

Media5 Corporation Reference Manual
Media5 Corporation
4229 Garlock Street
Sherbrooke, Québec, Canada J1L 2C8
Mediatrix®4102 Reference Manual
© 2011, Media5 Corporation
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Third-Party Software Copyright Information
The Mediatrix®4102 firmware aggregates some third-party software modules (open source and
commercial) that are distributed to you in accordance with their respective licenses. Refer to the Third
Party Software Copyright Information addendum available on the Mediatrix Download Portal, which
lists the third-party software modules along with any copyright and license information.

Reference Manual (SIP Version)
Mediatrix 4102 iii
Contents
Preface
About this Manual............................................................................................................xix
Document Objectives................................................................................................................................. xix
Intended Audience..................................................................................................................................... xix
Related Documentation.............................................................................................................................xix
Document Structure....................................................................................................................................xx
Document Conventions ............................................................................................................................ xxii
Warning Definition....................................................................................................................................................xxii
Where to find Translated Warning Definition............................................................................................................xxii
Other Conventions ...................................................................................................................................................xxii
SCN vs PSTN.......................................................................................................................................................... xxiii
Standards Supported .............................................................................................................................................. xxiii
Obtaining Documentation.........................................................................................................................xxiii
Media5 Web Site..................................................................................................................................................... xxiii
Media5 Download Portal ......................................................................................................................................... xxiii
Documentation Feedback ....................................................................................................................................... xxiii
Unit Manager Network – Element Management System......................................................................... xxiv
End User Technical Support.................................................................................................................... xxiv
Installation and Web Page Configuration
Chapter 1
Installation ...........................................................................................................................3
Requirements ...............................................................................................................................................3
Safety Recommendations.............................................................................................................................3
Package Contents ........................................................................................................................................3
Overview.......................................................................................................................................................4
About the Mediatrix 4102 ............................................................................................................................................ 4
Placing a Call .............................................................................................................................................................. 4
Management Choices ................................................................................................................................................. 5
Panels...........................................................................................................................................................6
Front Indicators ........................................................................................................................................................... 6
Rear Connectors ......................................................................................................................................................... 7
Choosing a Suitable Installation Site ..........................................................................................................8
Location.......................................................................................................................................................................8
Wall-Mounting ............................................................................................................................................................. 9
Free Standing Unit ...................................................................................................................................................... 9
Condensation .............................................................................................................................................................. 9
Cleaning...................................................................................................................................................................... 9
Hardware Connection.................................................................................................................................10
Reserving an IP Address........................................................................................................................................... 10
Before Proceeding..................................................................................................................................................... 10
Single Computer Installation ..................................................................................................................................... 11
Multiple Computer Installation................................................................................................................................... 13
Starting the Mediatrix 4102 for the First Time.............................................................................................15

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IP Address Discovery or Configuration ..................................................................................................................... 15
Initial Provisioning Sequence.................................................................................................................................... 16
Special Vocal Features ............................................................................................................................................. 18
LED Behaviour in Starting Mode............................................................................................................................... 18
LED Indicators ............................................................................................................................................18
Ready LED................................................................................................................................................................ 18
In Use LED................................................................................................................................................................ 18
ETH LED................................................................................................................................................................... 19
Power LED................................................................................................................................................................ 19
LED Patterns............................................................................................................................................................. 19
Booting LED Pattern Description............................................................................................................................... 20
NormalMode LED Pattern Description...................................................................................................................... 21
AdminMode LED Pattern Description........................................................................................................................ 21
Recovery Mode LED Patterns................................................................................................................................... 21
Reset / Default Switch ................................................................................................................................22
At Run-Time.............................................................................................................................................................. 22
At Start-Time............................................................................................................................................................. 22
Recovery Mode......................................................................................................................................................... 23
Factory Reset............................................................................................................................................................ 24
Software Restart.........................................................................................................................................25
Restart Behaviour...................................................................................................................................................... 25
Verifying the Installation..............................................................................................................................26
Chapter 2
Web Interface – Introduction............................................................................................27
Introduction.................................................................................................................................................27
End User vs. Administration Pages........................................................................................................................... 27
Using the Web Interface.............................................................................................................................28
Web Interface Access Limitation............................................................................................................................... 28
Accessing the Web Interface..................................................................................................................................... 28
System Status of the Mediatrix 4102 (End User Web Page) .................................................................................... 30
Network Parameters Status of the Mediatrix 4102 (End User Web Page)................................................................ 30
System Status of the Mediatrix 4102 (Administration Web Page)............................................................................. 30
Menu Frame (End User Web Page).......................................................................................................................... 31
Menu Frame (Administration Web Page).................................................................................................................. 32
Content Frame .......................................................................................................................................................... 33
Submitting Changes ...................................................................................................................................33
Syslog Monitoring.......................................................................................................................................34
Configuring the Syslog Daemon Application............................................................................................................. 35
Chapter 3
Web Interface ....................................................................................................................37
System Page ..............................................................................................................................................37
WAN Page................................................................................................................................................................. 37
LAN Page.................................................................................................................................................................. 39
STUN Page............................................................................................................................................................... 40
Configuration File Upload Page..................................................................................................................41
HTTP Server Password Page.....................................................................................................................42
Default User Name and Password............................................................................................................................ 42
Issue: Factory Reset does not Reset the Default Password Value........................................................................... 43
System Log Page .......................................................................................................................................44

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Chapter 4
Web Interface – Management...........................................................................................45
Admin Page................................................................................................................................................45
HTTP Server Password – Administrator Web Page.................................................................................................. 45
HTTP Server Password – End User Web Page........................................................................................................ 47
System Management ................................................................................................................................................ 49
Group Port Management........................................................................................................................................... 50
Interface Management .............................................................................................................................................. 50
Network Settings.........................................................................................................................................51
Ethernet Connection Speed...................................................................................................................................... 51
Network Settings....................................................................................................................................................... 52
SNTP Settings........................................................................................................................................................... 53
Configuration File Download.......................................................................................................................56
Configuration File Download Server.......................................................................................................................... 56
Configuration File Server Settings............................................................................................................................. 57
Setting up the Configuration File Download.............................................................................................................. 58
Configuration Files Encryption .................................................................................................................................. 61
Configuration Download Procedure .......................................................................................................................... 62
Automatic Configuration Update ............................................................................................................................... 62
Error Handling........................................................................................................................................................... 65
Firmware Download....................................................................................................................................67
Before Downloading.................................................................................................................................................. 67
Firmware Servers Configuration................................................................................................................................ 68
Setting up the Firmware Download........................................................................................................................... 69
Firmware Download Procedure................................................................................................................................. 74
Automatic Firmware Update...................................................................................................................................... 74
Spanning Tree Protocol (STP).................................................................................................................................. 77
Firmware Downgrade................................................................................................................................................ 77
Emergency Firmware Procedure............................................................................................................................... 78
Chapter 5
Web Interface – SIP Parameters ......................................................................................79
SIP Servers Configuration..........................................................................................................................79
SIP Servers............................................................................................................................................................... 79
SIP Configuration...................................................................................................................................................... 80
SIP User Agent.......................................................................................................................................................... 82
SIP Registration ........................................................................................................................................................ 83
SIP Publication.......................................................................................................................................................... 83
SIP Interop..................................................................................................................................................84
SIP Penalty Box ........................................................................................................................................................ 84
SIP Transport Type................................................................................................................................................... 85
Interop Parameters.................................................................................................................................................... 86
SIP Authentication......................................................................................................................................87
Chapter 6
Web Interface – Telephony...............................................................................................91
Digit Maps...................................................................................................................................................91
Syntax ....................................................................................................................................................................... 91
Special Characters.................................................................................................................................................... 92
How to Use a Digit Map............................................................................................................................................. 92
General Parameters.................................................................................................................................................. 94
Allowed Digit Maps.................................................................................................................................................... 95

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Blocked Digit Maps.................................................................................................................................................... 96
Voice & Fax Codecs ...................................................................................................................................97
G.711 PCMA and PCMU........................................................................................................................................... 97
G.726......................................................................................................................................................................... 98
G.729......................................................................................................................................................................... 98
General Parameters.................................................................................................................................................. 99
G.711 Codec Parameters........................................................................................................................................ 102
G.729 Codec Parameters........................................................................................................................................ 103
G.726 Codecs Parameters...................................................................................................................................... 103
Fax Parameters....................................................................................................................................................... 104
Call Forward .............................................................................................................................................108
On Busy...................................................................................................................................................................108
On No Answer......................................................................................................................................................... 110
Unconditional........................................................................................................................................................... 111
Services....................................................................................................................................................113
Call Transfer............................................................................................................................................................ 113
Call Waiting............................................................................................................................................................. 115
Conference.............................................................................................................................................................. 117
Call Hold.................................................................................................................................................................. 120
Second Call............................................................................................................................................................. 120
Automatic Call......................................................................................................................................................... 121
Miscellaneous...........................................................................................................................................122
Country Selection.................................................................................................................................................... 122
Custom Tone Configuration .................................................................................................................................... 123
Message Waiting Indicator...................................................................................................................................... 130
Chapter 7
Web Interface – Advanced..............................................................................................135
Quality of Service (QoS)...........................................................................................................................135
802.1q Configuration............................................................................................................................................... 135
DiffServ Configuration............................................................................................................................................. 137
Emergency Page......................................................................................................................................138
Emergency Call Configuration................................................................................................................................. 138
STUN Configuration..................................................................................................................................139
SIP Outbound Proxy................................................................................................................................................ 139
Restrictions on the Media5 STUN Implementation ................................................................................................. 140
STUN Client Configuration...................................................................................................................................... 140
SIP Custom NAT Traversal..................................................................................................................................... 141
SNMP Configuration
Chapter 8
MIB Structure and SNMP................................................................................................145
SNMP Overview .......................................................................................................................................145
Definitions................................................................................................................................................................ 145
SNMP Versions....................................................................................................................................................... 146
SNMP Behaviour..................................................................................................................................................... 147
SNMPv3 Special Behaviour.................................................................................................................................... 148
SNMP Configuration via a Configuration File.......................................................................................................... 149
MIB Structure............................................................................................................................................153

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Textual Conventions................................................................................................................................................ 154
Objects, Conformance, and Events......................................................................................................................... 154
IP Addresses........................................................................................................................................................... 155
Persistence.............................................................................................................................................................. 155
Changing a Parameter Value.................................................................................................................................. 155
Tables.......................................................................................................................................................156
Generic Variables.................................................................................................................................................... 156
Variables for Administrative Commands ................................................................................................................. 157
SNMP Access Limitation ..........................................................................................................................158
Current MIB Version .................................................................................................................................158
Sending Configuration Data to the Mediatrix 4102...................................................................................158
Configuration File.................................................................................................................................................... 158
Management Information Base – MIB..................................................................................................................... 158
Chapter 9
IP Address and Network Configuration ........................................................................161
IP Addresses ............................................................................................................................................161
IP Addresses Formats in the DHCP Server ............................................................................................................ 161
Provisioning Source ................................................................................................................................................ 162
Services....................................................................................................................................................163
Configuration Source............................................................................................................................................... 163
Local Host ............................................................................................................................................................... 164
Static DNS............................................................................................................................................................... 167
Image ...................................................................................................................................................................... 168
Management Server................................................................................................................................................ 169
Configuration File Fetching ..................................................................................................................................... 170
Syslog...................................................................................................................................................................... 170
SIP Servers............................................................................................................................................................. 171
SNTP....................................................................................................................................................................... 172
LAN Connector Static IP Address.............................................................................................................173
DHCP Configuration .................................................................................................................................174
DHCP Options Waiting Time................................................................................................................................... 174
Bootp BROADCAST Flag in DHCP Requests ........................................................................................................ 174
Changing the Size of DHCP Requests.................................................................................................................... 175
DHCP Server Configuration .....................................................................................................................175
Connection to the DHCP Behaviour........................................................................................................................ 175
Network Configuration............................................................................................................................................. 176
Vendor and Site Specific DHCP Options..................................................................................................176
Vendor Specific Options.......................................................................................................................................... 176
Site Specific Options............................................................................................................................................... 177
Option Codes .......................................................................................................................................................... 178
Entering IP Addresses............................................................................................................................................. 178
Entering FQDNs...................................................................................................................................................... 179
Settings Example .................................................................................................................................................... 181
Error Handling...........................................................................................................................................182
DHCP Server Failures............................................................................................................................................. 182
Vendor/Site Specific Option Missing ....................................................................................................................... 182
DNS Failures........................................................................................................................................................... 182
Ethernet Connection Speed......................................................................................................................183
Speed and Duplex Detection Issues ....................................................................................................................... 183
Chapter 10
SIP Servers ......................................................................................................................185
Registrar Server........................................................................................................................................185

Contents
viii Mediatrix 4102
Configuration Source............................................................................................................................................... 185
Proxy Server.............................................................................................................................................187
Configuration Source............................................................................................................................................... 187
Outbound Proxy Server............................................................................................................................189
Configuration Source............................................................................................................................................... 189
Loose Router Configuration .................................................................................................................................... 191
Presence Compositor Server....................................................................................................................192
Configuration Source............................................................................................................................................... 192
Chapter 11
DNS SRV Configuration..................................................................................................195
What is a DNS SRV?................................................................................................................................195
Priority vs Weight .................................................................................................................................................... 195
DNS SRV Call Flow................................................................................................................................................. 196
Enabling DNS SRV on the Mediatrix 4102 ...............................................................................................196
DNS SRV Record Lock.............................................................................................................................197
DNS SRV-Oriented Settings.....................................................................................................................197
Chapter 12
Country-Specific Configuration.....................................................................................199
Caller ID Information.................................................................................................................................199
Caller ID Generation................................................................................................................................................ 199
ADSI........................................................................................................................................................................ 200
Setting the Location (Country)..................................................................................................................200
Caller ID Selection................................................................................................................................................... 201
Custom Tone Configuration......................................................................................................................202
Pattern Definition..................................................................................................................................................... 202
Customizing the Tones............................................................................................................................................ 203
Custom Tone Example............................................................................................................................................ 204
Chapter 13
Transparent Address Sharing........................................................................................209
What is Transparent Address Sharing?....................................................................................................209
Router Mode............................................................................................................................................................ 210
Cable vs DSL Modem ............................................................................................................................................. 211
Multicast and IGMP................................................................................................................................................. 211
Configuration Steps................................................................................................................................................. 211
PPPoE Service.........................................................................................................................................212
Enabling the PPPoE Service................................................................................................................................... 212
Setting a User Name and Password....................................................................................................................... 213
WAN Information Configuration Source....................................................................................................214
Configuring TAS .......................................................................................................................................215
QoS Differentiated Services Fields ......................................................................................................................... 216
LAN Interface .......................................................................................................................................................... 216
MAC Address Spoofing........................................................................................................................................... 217
WAN Upstream Bandwidth Control......................................................................................................................... 218
Enabling TAS .......................................................................................................................................................... 219
Ports Settings ...........................................................................................................................................220
UDP and TCP Ports................................................................................................................................................ 220
T.38 Base Port Range............................................................................................................................................. 220
RTP/RTCP Base Port Range.................................................................................................................................. 221

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Restarting the Mediatrix 4102...................................................................................................................221
DHCP Server............................................................................................................................................222
DHCP Server Compliance....................................................................................................................................... 222
Supported DHCP Options ....................................................................................................................................... 222
DSL Modem Specific Information .............................................................................................................223
Establishing a Connection....................................................................................................................................... 223
Error Handling......................................................................................................................................................... 224
Routing Mechanism..................................................................................................................................224
Blocked Ports.......................................................................................................................................................... 224
Using the Mediatrix 4102 with a Low Bandwidth Connection...................................................................225
What is Considered a Low Bandwidth Connection? ............................................................................................... 225
Configuration for a Low Bandwidth Connection ...................................................................................................... 226
Chapter 14
Configuration File Download .........................................................................................227
Configuration File Download Server.........................................................................................................227
Configuring the TFTP Server .................................................................................................................................. 227
Configuring the SNTP Server.................................................................................................................................. 227
Configuring the HTTP Server.................................................................................................................................. 227
Configuring the HTTPS Server................................................................................................................................ 228
Configuration File Server Settings........................................................................................................................... 229
Setting up the Configuration File Download............................................................................................................ 230
Configuration Update Status................................................................................................................................... 232
Configuration Files Encryption ................................................................................................................................ 233
Configuration Download via TFTP .......................................................................................................................... 234
Configuration Download via HTTP/HTTPS............................................................................................................. 235
Automatic Configuration Update ............................................................................................................................. 236
Error Handling......................................................................................................................................................... 238
Management Server .................................................................................................................................241
Management Server Configuration ......................................................................................................................... 241
Downloading from the Management Server............................................................................................................ 241
Error Handling......................................................................................................................................................... 242
Syslog Messages.................................................................................................................................................... 243
Configuration File Example.......................................................................................................................244
Supported Characters............................................................................................................................................. 245
Chapter 15
Software Download.........................................................................................................247
Before Downloading .................................................................................................................................247
Configuring the TFTP Server .................................................................................................................................. 247
Configuring the SNTP Server.................................................................................................................................. 247
Configuring the HTTP Server.................................................................................................................................. 247
Configuring the HTTPS Server................................................................................................................................ 248
Software Servers Configuration................................................................................................................249
DHCP Configuration................................................................................................................................................ 249
Static Configuration................................................................................................................................................. 250
Download Procedure................................................................................................................................251
Extracting the Zip File.............................................................................................................................................. 251
Setting up the Image Path....................................................................................................................................... 251
Software Download Status...................................................................................................................................... 253
Download via TFTP................................................................................................................................................. 255
Download via HTTP/HTTPS.................................................................................................................................... 256
Automatic Software Update..................................................................................................................................... 257
Spanning Tree Protocol (STP)................................................................................................................................ 260

Contents
xMediatrix 4102
Software Downgrade ................................................................................................................................260
Emergency Software Procedure...............................................................................................................260
Using the Emergency Software............................................................................................................................... 261
Chapter 16
Line Configuration ..........................................................................................................263
Lines Administrative State ........................................................................................................................263
Temporary Administrative State.............................................................................................................................. 263
Permanent Administrative State.............................................................................................................................. 264
Unregistered Line Behaviour ....................................................................................................................264
Flash Hook Detection ...............................................................................................................................264
Source Line Selection...............................................................................................................................265
Examples of Source Line Selection Use................................................................................................................. 265
Loop Current.............................................................................................................................................266
Callee Hang-up Supervision.....................................................................................................................267
Line Reversal............................................................................................................................................268
Blanking of an Anonymous Caller ID........................................................................................................268
Calling Number Transformation................................................................................................................269
Regular Expressions............................................................................................................................................... 269
Chapter 17
Voice Transmissions ......................................................................................................271
Codec Descriptions...................................................................................................................................271
G.711 PCMA and PCMU......................................................................................................................................... 271
G.726....................................................................................................................................................................... 272
G.729....................................................................................................................................................................... 272
Preferred Codec .......................................................................................................................................273
Enabling Individual Codecs ......................................................................................................................273
Packetization Time ...................................................................................................................................274
DTMF Transport Type ..............................................................................................................................276
DTMF Transport Using SIP INFO ........................................................................................................................... 277
DTMF Payload Type ............................................................................................................................................... 278
DTMF – RFC 2833 Events...................................................................................................................................... 278
DTMF Transport over the SIP Protocol................................................................................................................... 279
DTMF Detection........................................................................................................................................280
DTMF Frequencies.................................................................................................................................................. 280
DTMF Detection Configuration................................................................................................................................ 280
Adaptative Jitter Buffer .............................................................................................................................282
About Changing Jitter Buffer Values ....................................................................................................................... 283
Voice Activity Detection ............................................................................................................................283
G.711 and G.726 VAD ............................................................................................................................................ 283
G.729 VAD.............................................................................................................................................................. 284
Echo Cancellation.....................................................................................................................................284
Signal Limiter........................................................................................................................................................... 284
Comfort Noise...........................................................................................................................................285
User Gain..................................................................................................................................................286
Chapter 18
Fax Transmission............................................................................................................287
Introduction...............................................................................................................................................287

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Fax Calling Tone Detection ......................................................................................................................287
CED Fax Tone Detection ........................................................................................................................................ 288
Analog CED Detection Behaviour........................................................................................................................... 288
Clear Channel Fax....................................................................................................................................289
Data Codec Selection Procedure............................................................................................................................ 291
T.38 Fax....................................................................................................................................................292
T.38 No-Signal ........................................................................................................................................................ 293
T.38 INVITE Rejected with 606............................................................................................................................... 294
Chapter 19
SIP Protocol Features.....................................................................................................295
User Agents..............................................................................................................................................295
Home Domain Override........................................................................................................................................... 296
SIP User Agent Header........................................................................................................................................... 296
Session Timers.........................................................................................................................................297
Session Timer Version ............................................................................................................................................ 297
Background Information.......................................................................................................................................... 298
Authentication...........................................................................................................................................298
Line-Specific Authentication.................................................................................................................................... 298
Unit Authentication.................................................................................................................................................. 299
Authentication Request Protection.......................................................................................................................... 299
SIP Trusted Sources.................................................................................................................................300
NAT Traversal...........................................................................................................................................300
Mediatrix 4102 Configuration .................................................................................................................................. 301
NAT System Configuration...................................................................................................................................... 301
SIP Transport Type...................................................................................................................................301
Transport Parameter............................................................................................................................................... 302
UDP Source Port Behaviour.................................................................................................................................... 302
SIP Penalty Box........................................................................................................................................303
Penalty Box vs Transport Types ............................................................................................................................. 303
Penalty Box Configuration....................................................................................................................................... 303
Registration Parameters...........................................................................................................................304
Refreshing Registration........................................................................................................................................... 304
Registration Expiration............................................................................................................................................ 305
Default Registration Expiration................................................................................................................................ 305
Publication Parameters.............................................................................................................................306
Refreshing Publications........................................................................................................................................... 306
Publications Expiration............................................................................................................................................ 306
Default Publication Expiration ................................................................................................................................. 307
Interop Parameters...................................................................................................................................307
Call Transfer Capacity............................................................................................................................................. 307
Transmission Timeout............................................................................................................................................. 309
Max-Forwards Header............................................................................................................................................. 310
Referred-By Field.................................................................................................................................................... 310
Direction Attributes in a Media Stream.................................................................................................................... 310
Allowing Multiple Active Media in Answer ............................................................................................................... 312
Local Ring Behaviour on Provisional Response ..................................................................................................... 313
SIP Credential......................................................................................................................................................... 313
Branch Parameter Settings..................................................................................................................................... 314
Ringing Response Code ......................................................................................................................................... 315
URI-Parameters ...................................................................................................................................................... 315
Unsupported INFO Request.................................................................................................................................... 315
Outbound Proxy Usage........................................................................................................................................... 316
International Code Mapping.................................................................................................................................... 316
T.38 Negotiation Syntax.......................................................................................................................................... 316
Addressing Failed Registration Attempts................................................................................................................ 317

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xii Mediatrix 4102
SIP Domain in Request URI.................................................................................................................................... 317
SIP From: URI Content ........................................................................................................................................... 317
Network Asserted Caller ID..................................................................................................................................... 318
Payload Type Settings ............................................................................................................................................ 318
Controlling the Call Waiting Tone via SIP INFO...................................................................................................... 319
Ignore Username Parameter................................................................................................................................... 320
Escaping the Pound (#) Character in SIP URI Username....................................................................................... 320
SIP OPTIONS Method Support............................................................................................................................... 320
Offer/Answer Model..................................................................................................................................321
Allow Media Reactivation in Answer ....................................................................................................................... 321
Allow Audio and Image Negotiation ........................................................................................................................ 322
Codec Order in Answer........................................................................................................................................... 322
Chapter 20
STUN Configuration........................................................................................................323
What is STUN?.........................................................................................................................................323
SIP Outbound Proxy................................................................................................................................................ 323
Restrictions on the Media5 STUN Implementation ................................................................................................. 323
STUN Client Configuration .......................................................................................................................324
Chapter 21
SNTP Settings..................................................................................................................325
Enabling the SNTP Client.........................................................................................................................325
Configuration Source................................................................................................................................326
DHCP Configuration................................................................................................................................................ 326
Static Configuration................................................................................................................................................. 326
Defining a Custom Time Zone..................................................................................................................327
STD / DST............................................................................................................................................................... 327
OFFSET .................................................................................................................................................................. 327
START / END.......................................................................................................................................................... 327
Example .................................................................................................................................................................. 328
Chapter 22
Digit Maps........................................................................................................................329
What is a Digit Map?.................................................................................................................................329
Syntax.......................................................................................................................................................329
Special Characters ...................................................................................................................................330
How to Use a Digit Map............................................................................................................................330
Combining Several Expressions ............................................................................................................................. 330
Using the # and * Characters.................................................................................................................................. 331
Using the Timer....................................................................................................................................................... 331
Calls Outside the Country ....................................................................................................................................... 331
Example .................................................................................................................................................................. 331
Validating a Digit Map ............................................................................................................................................. 331
Processing Digits When Pressed .............................................................................................................332
Setting up Digit Maps................................................................................................................................332
Refused Digit Maps................................................................................................................................................. 333
Digit Maps Timeouts................................................................................................................................................ 334
Digit Map Examples..................................................................................................................................334
Digit Map Example 1 – Standard Calls.................................................................................................................... 334
Digit Map Example 2 – PBX Emulation................................................................................................................... 336

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Chapter 23
Telephony Features ........................................................................................................339
Making Calls.............................................................................................................................................339
Complete Dialing Sequence.................................................................................................................................... 339
Dialing a Telephone Number or Numerical Alias .................................................................................................... 339
Emergency Call ........................................................................................................................................340
Chapter 24
Subscriber Services........................................................................................................341
Service Activation Processing ..................................................................................................................341
Call Hold...................................................................................................................................................343
Enabling Call Hold................................................................................................................................................... 343
Using Call Hold........................................................................................................................................................ 343
Second Call ..............................................................................................................................................344
Enabling Second Call.............................................................................................................................................. 344
Using Second Call................................................................................................................................................... 344
Call Forward .............................................................................................................................................344
Unconditional........................................................................................................................................................... 344
On Busy...................................................................................................................................................................346
On No Answer......................................................................................................................................................... 348
Call Waiting...............................................................................................................................................350
Setting up Call Waiting............................................................................................................................................ 350
Using Call Waiting................................................................................................................................................... 351
Permanently Removing the Call Waiting Tone........................................................................................................ 352
Call Transfer.............................................................................................................................................353
Blind Transfer.......................................................................................................................................................... 353
Attended Transfer.................................................................................................................................................... 354
Conference Call........................................................................................................................................355
Requirements.......................................................................................................................................................... 355
Enabling the Conference Call Feature.................................................................................................................... 356
Managing a Conference Call................................................................................................................................... 357
Chapter 25
Telephony Attributes ......................................................................................................359
Automatic Call...........................................................................................................................................359
Call Direction Restriction ..........................................................................................................................360
Hook Flash Processing.............................................................................................................................360
IP Address Call Service............................................................................................................................361
Enabling IP Address Calls....................................................................................................................................... 361
Dialing an IP Address.............................................................................................................................................. 361
PIN Dialing................................................................................................................................................362
Remote Line Extension.............................................................................................................................363
Delayed Hot Line ......................................................................................................................................364
Call Rejection............................................................................................................................................365
Chapter 26
Message Waiting Indicator.............................................................................................367
What is Message Waiting Indicator (MWI)?..............................................................................................367
Standard MWI Methods............................................................................................................................367

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MWI Method #1....................................................................................................................................................... 367
MWI Method #2....................................................................................................................................................... 369
MWI Notify Service ...................................................................................................................................369
How does the Service Work?.................................................................................................................................. 369
Configuring the IP Communication Server.............................................................................................................. 370
Configuring the Mediatrix 4102 ............................................................................................................................... 370
Chapter 27
Management Server Configuration................................................................................371
Using the Management Server.................................................................................................................371
Configuration Source............................................................................................................................................... 371
Chapter 28
Quality of Service (QoS).................................................................................................373
Differentiated Services (DS) Field ...........................................................................................................373
IEEE 802.1q..............................................................................................................................................374
Voice QoS vs RTCP Packets ...................................................................................................................375
VLAN ........................................................................................................................................................376
VLAN Substitution................................................................................................................................................... 377
VLAN ID Filtering..................................................................................................................................................... 378
LAN and WAN with VLAN substitution.................................................................................................................... 378
Chapter 29
Syslog Daemon ...............................................................................................................379
Syslog Daemon Configuration..................................................................................................................379
Configuration Source............................................................................................................................................... 380
Customizing Syslog Messages ............................................................................................................................... 381
Configuring the Syslog Daemon Application........................................................................................................... 381
Local Syslog .............................................................................................................................................382
Chapter 30
Statistics ..........................................................................................................................383
RTP Statistics ...........................................................................................................................................383
Statistics Buffers...................................................................................................................................................... 383
How are Statistics Collected?.................................................................................................................................. 383
Statistics by Syslog ................................................................................................................................................. 384
Example .................................................................................................................................................................. 385
Chapter 31
Maximum Transmission Unit (MTU)..............................................................................387
What is MTU?...........................................................................................................................................387
Mediatrix 4102 MTU .................................................................................................................................387
Possible Hardware Problem .....................................................................................................................387

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Chapter 32
Troubleshooting..............................................................................................................389
General Operation Issues.........................................................................................................................389
Calling Issues ...........................................................................................................................................392
Fax Issues ...............................................................................................................................................393
Tested Fax Models.................................................................................................................................................. 395
Issues Arising from Specific Combinations/Scenarios ............................................................................................ 395
Configuration Issues.................................................................................................................................396
Software Upgrade Issues .........................................................................................................................396
SNMP Management Software Issues.......................................................................................................398
Appendices
Appendix A
Standards Compliance and Safety Information ...........................................................403
Standards Supported................................................................................................................................403
Disclaimers ...............................................................................................................................................404
Federal Communications Commission (FCC) Part 15 ............................................................................................ 404
CE Marking.............................................................................................................................................................. 404
RoHS China ............................................................................................................................................................ 405
Translated Warning Definition ..................................................................................................................406
Safety Warnings .......................................................................................................................................407
Circuit Breaker (20A) Warning ................................................................................................................................ 407
TN Power Warning.................................................................................................................................................. 407
Product Disposal Warning....................................................................................................................................... 407
No. 26 AWG Warning.............................................................................................................................................. 407
WAN, LAN, Phone-Fax 1 and Phone-Fax 2 Connectors Warning.......................................................................... 407
LAN anf FXS Ports Connectors Warning................................................................................................................ 408
Socket Outlet Warning ............................................................................................................................................ 408
Safety Recommendations.........................................................................................................................408
Appendix B
Standard Hardware Information.....................................................................................409
Industry Standard Protocols .....................................................................................................................409
Hardware Features...................................................................................................................................410
Display..................................................................................................................................................................... 410
Interfaces................................................................................................................................................................. 410
Power ...................................................................................................................................................................... 410
Casing / Installation................................................................................................................................................. 410
Product Architecture Details.....................................................................................................................410
Real Time Fax Router Technical Specifications.......................................................................................411
Analog Line Interface (FXS) .....................................................................................................................411
Audio Specifications .................................................................................................................................412
DTMF Tone Detection ..............................................................................................................................412
DTMF Tone Generation............................................................................................................................412
MTBF Value..............................................................................................................................................412
Power Consumption .................................................................................................................................413

Contents
xvi Mediatrix 4102
Measurements at the DC input................................................................................................................................ 413
Operating Environment.............................................................................................................................413
Dimensions and Weight............................................................................................................................413
Warranty...................................................................................................................................................413
Appendix C
Cabling Considerations..................................................................................................415
RJ-45 Cable..............................................................................................................................................415
Straight Through Cable........................................................................................................................................... 415
Crossover Cable...................................................................................................................................................... 416
RJ-11 (Telephone) Cable .........................................................................................................................417
Wiring Conventions................................................................................................................................................. 417
Appendix D
Country-Specific Parameters.........................................................................................419
Definitions.................................................................................................................................................419
Conventions ............................................................................................................................................................ 419
Distinctive Ring........................................................................................................................................................ 420
Australia....................................................................................................................................................422
Australia 1 ............................................................................................................................................................... 422
Australia 2 ............................................................................................................................................................... 423
Australia 3 ............................................................................................................................................................... 424
Austria.......................................................................................................................................................425
Austria 1.................................................................................................................................................................. 425
Austria 2.................................................................................................................................................................. 425
Brazil.........................................................................................................................................................426
Chile..........................................................................................................................................................427
Chile 1..................................................................................................................................................................... 427
Chile 2..................................................................................................................................................................... 428
China ........................................................................................................................................................429
Czech Republic.........................................................................................................................................430
Denmark...................................................................................................................................................431
France.......................................................................................................................................................432
Germany...................................................................................................................................................433
Germany 1............................................................................................................................................................... 433
Germany 2............................................................................................................................................................... 434
Germany 3............................................................................................................................................................... 434
Hong Kong................................................................................................................................................435
Indonesia..................................................................................................................................................436
Israel.........................................................................................................................................................437
Italy...........................................................................................................................................................438
Japan........................................................................................................................................................439
Malaysia....................................................................................................................................................440
Mexico ......................................................................................................................................................441
Netherlands ..............................................................................................................................................442
New Zealand.............................................................................................................................................443
North America...........................................................................................................................................444
North America 1 ...................................................................................................................................................... 444
North America 2 ...................................................................................................................................................... 445
Russia.......................................................................................................................................................446
Spain.........................................................................................................................................................447
Sweden.....................................................................................................................................................448

Reference Manual (SIP Version)
Mediatrix 4102 xvii
Switzerland...............................................................................................................................................449
Thailand....................................................................................................................................................450
United Arab Emirates................................................................................................................................451
UK.............................................................................................................................................................452
Appendix E
Glossary...........................................................................................................................453
Appendix F
List of Acronyms.............................................................................................................461
Appendix G
List of MIB Parameters ...................................................................................................463

Contents
xviii Mediatrix 4102

Mediatrix 4102 xix
PREFACE
PAbout this Manual
Thank you for purchasing the Mediatrix 4102 from Media5.
The Mediatrix 4102 offers two Ethernet connectors switches enabling to establish two connections between
conventional analog telephones or Group 3 fax machines and either a WAN, a LAN or a personal computer.
It can be used to provide connectivity to broadband access equipment for a Service Provider’s IP Telephony
offering to residential or SME markets. There are two Mediatrix 4102 models:
To ensure maximum flexibility, the Mediatrix 4102 can:
dynamically detect the most commonly used IP Telephony codecs and fax protocols, including
T.38
be auto-provisioned and remotely managed and upgraded
Document Objectives
The Mediatrix 4102 Reference Manual provides technical information for the Mediatrix 4102.
Use the Mediatrix 4102 Reference Manual in conjunction with the appropriate publications listed in “Related
Documentation” on page xix.
Intended Audience
This manual provides all the technical information needed to install and manage the Mediatrix 4102. It is
intended for network administrators and system managers who install and set up network equipment;
consequently, it assumes a basic working knowledge of LANs.
From the perspective of the LAN administrator, a Mediatrix 4102 presents itself like another device to add to
the LAN. It requires the same kind of TCP/IP addressing. The Mediatrix 4102 can also use a DHCP server on
the LAN to automatically receive its IP configuration assignment.
Related Documentation
In addition to this manual, the Mediatrix 4102 document set includes the following:
MIB Reference Manual
Lists and explains all parameters in the MIB structure.
Mediatrix 4102 Quick Start Guide
This printed booklet allows you to quickly setup and work with the Mediatrix 4102.
Table 1: Mediatrix 4102 Models
Model Interfaces VoIP Call
Capacity Additional Memory
Mediatrix 4102 2 FXS ports up to 2 No
Mediatrix 4102S 2 FXS ports up to 2 Yes

Preface - About this Manual Document Structure
xx Mediatrix 4102
Third Party Software Copyright Information
This document lists the third-party software modules used in the Mediatrix 4102 along with any
copyright and license information. This document is available at: http://www.media5corp.com/
downloads
Be sure to read any readme files, technical bulletins, or additional release notes for important information.
Document Structure
The Mediatrix 4102 Reference Manual has three parts:
“Installation and Web Page Configuration” on page 1. This part describes various installation
of the Mediatrix 4102 and how to configure the unit via its web interface.
“SNMP Configuration” on page 143. This part describes all SNMP-related parameters of the
Mediatrix 4102.
“Appendices” on page 401: This part contains supplemental information useful to the reader.
The Mediatrix 4102 Reference Manual contains the following information.
Table 2: Mediatrix 4102 Reference Manual Chapter/Appendices
Title Summary
Installation and Web Page Configuration
“Chapter 1 - Installation” on page 3 Describes the various installation scenarios of the
Mediatrix 4102. Also presents the possible states and
LED patterns of the Mediatrix 4102, as seen from an
operator perspective.
“Chapter 2 - Web Interface – Introduction” on
page 27 Describes how to access the embedded web server of the Mediatrix 4102 to set parameters by using the
HTTP protocol.
“Chapter 3 - Web Interface” on page 37 Describes the web page parameters.
“Chapter 4 - Web Interface – Management” on
page 45 Describes the Management page of the web interface, which allows you to configure the configuration file
download and firmware download parameters of the
Mediatrix 4102.
“Chapter 5 - Web Interface – SIP Parameters” on
page 79 Describes the SIP page of the web interface, which allows you to configure various SIP-related
parameters of the Mediatrix 4102.
“Chapter 6 - Web Interface – Telephony” on
page 91 Describes the Telephony page of the web interface, which allows you to configure the various telephony
parameters of the Mediatrix 4102.
“Chapter 7 - Web Interface – Advanced” on
page 135 Describes the Advanced page of the web interface,
which allows you to configure various system and
network parameters of the Mediatrix 4102.
SNMP Configuration
“Chapter 8 - MIB Structure and SNMP” on
page 145 Describes how the Mediatrix 4102 uses the SNMP
protocol for its configuration.
“Chapter 9 - IP Address and Network
Configuration” on page 161 Describes how to set IP information in the Mediatrix
4102 and how to configure a DHCP server.