Mercedes-Benz 2003 ML 350 User manual

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Operator’s Manual
M-Class
Order No. 6515 4243 13 Part No. 164 584 14 81 USA Edition C , 2006
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1645841481
Operator’s Manual M-Class

ML 350
ML 500

Our company and staff congratulate you
on the purchase of your new
Mercedes-Benz.
Your selection of our product is a demon-
stration of your trust in our company
name. Furthermore, it exemplifies your de-
sire to own an automobile that will be as
easy as possible to operate and provide
years of service.
Your Mercedes-Benz represents the ef-
forts of many skilled engineers and crafts-
men. To help assure your driving pleasure,
and also the safety of you and your passen-
gers, we ask you to make a small invest-
ment of time:
앫Please read this manual carefully,
then return it to your vehicle where it
will be handy for your reference.
앫Please follow the recommendations
contained in this manual. They are de-
signed to acquaint you with the opera-
tion of your Mercedes-Benz.
앫Please pay attention to the warnings
and cautions contained in this manual.
They are designed to help improve the
safety of the vehicle operator and oc-
cupants.
We extend our best wishes for many miles
of safe, pleasurable driving.
Mercedes-Benz USA, LLC
A DaimlerChrysler Company

Contents
Introduction.......................................... 9
Product information................................ 9
Operator’s Manual............................... 10
Service and warranty information .. 10
Important notice for California
retail buyers and lessees of
Mercedes-Benz automobiles .......... 11
Maintenance .................................. 12
Roadside Assistance ...................... 12
Change of address or ownership.... 13
Operating your vehicle
outside the USA or Canada............ 13
Where to find it .................................... 15
Symbols............................................... 16
Operating safety .................................. 17
Proper use of the vehicle ............... 17
Problems with your vehicle.................. 18
Reporting safety defects...................... 19
Reporting safety defects ................ 19
Vehicle data recording......................... 20
Information regarding electronic
recording devices........................... 20
At a glance .......................................... 21
Cockpit................................................. 22
Instrument cluster ................................ 24
Multifunction steering wheel ................ 26
Center console ..................................... 27
Upper part ...................................... 27
Lower part ...................................... 28
Overhead control panel ........................ 29
Door control panel................................ 30
Getting started................................... 31
Unlocking ............................................. 32
Unlocking with the SmartKey ......... 32
Unlocking with KEYLESS-GO*......... 33
Starter switch positions.................. 34
Adjusting .............................................. 38
Seats .............................................. 38
Steering wheel................................ 41
Mirrors............................................ 43
Driving.................................................. 46
Fastening the seat belts ................. 46
Starting the engine ......................... 49
Parking brake ................................. 52
Driving ............................................ 52
Switching on headlamps................. 54
Turn signals .................................... 54
Windshield wipers........................... 55
Rear window wiper/washer............ 57
Problems while driving.................... 58
Parking and locking.............................. 60
Parking brake ................................. 61
Switching off headlamps................. 62
Turning off engine........................... 62

Contents
Safety and Security ........................... 65
Occupant safety................................... 66
Air bags .......................................... 67
Seat belts ....................................... 73
Preventive occupant safety*
(PRE-SAFE)®................................... 77
Children in the vehicle.................... 78
Blocking of rear door
window operation........................... 89
Panic alarm .......................................... 91
Activating ....................................... 92
Deactivating ................................... 92
Driving safety systems......................... 93
ABS ................................................ 93
BAS ................................................ 95
ESP®.............................................. 95
EBP................................................. 98
4-ETS.............................................. 98
Anti-theft systems.............................. 100
Immobilizer................................... 100
Anti-theft alarm system ................ 100
Tow-away alarm ........................... 102
Controls in detail............................. 105
Locking and unlocking ....................... 106
SmartKey ..................................... 106
SmartKey with KEYLESS-GO* ...... 110
Opening the doors
from the inside............................. 117
Opening the tailgate..................... 118
Closing the tailgate ...................... 120
Automatic central locking ............ 125
Locking and unlocking
from the inside............................. 126
Seats ................................................. 128
Easy-entry/exit feature
(Vehicles with
memory function*)....................... 128
Lumbar support............................ 130
Rear seat head restraints ............. 130
Multicontour seat*....................... 132
Seat heating* ............................... 133
Memory function* ............................. 135
Storing positions in memory ........ 136
Recalling positions
from memory ............................... 136
Storing exterior rear
view mirror parking position ........ 137
Lighting ............................................. 138
Exterior lamp switch .................... 138
Combination switch ..................... 142
Corner-illuminating
front fog lamps*........................... 143
Hazard warning flasher ................ 144
Interior lighting ............................ 145
Door entry lamps ......................... 147
Instrument cluster ............................. 148
Instrument cluster illumination .... 148
Trip odometer .............................. 149
Tachometer.................................. 149
Outside temperature indicator..... 149

Contents
Control system .................................. 150
Multifunction display.................... 150
Multifunction steering wheel........ 151
Menus .......................................... 153
Standard display menu ................ 156
AUDIO menu ................................ 157
NAV* menu .................................. 158
Off-road menu.............................. 159
Vehicle status message
memory menu .............................. 159
Settings menu.............................. 161
Vehicle configuration ................... 175
Trip computer menu..................... 177
TEL menu* ................................... 178
Automatic transmission..................... 182
Gear selector lever....................... 182
Shifting procedure ....................... 184
Transmission positions................. 185
Gear ranges ................................. 187
Steering wheel gearshift control .. 188
Shifting into optimal gear range... 190
Canceling gear range limit ........... 190
Driving tips................................... 190
Towing a trailer ............................ 191
Emergency operation
(Limp Home Mode) ...................... 192
Transfer case...................................... 193
Good visibility..................................... 194
Headlamp cleaning system* ......... 194
Rear view mirrors.......................... 194
Power folding exterior
rear view mirrors*......................... 197
Sun visors ..................................... 198
Rear window defroster.................. 200
Climate control................................... 202
Deactivating the
climate control system ................. 206
Rear air conditioning..................... 206
Setting the temperature................ 207
Adjusting air distribution............... 207
Adjusting air volume ..................... 208
Defrosting ..................................... 208
Air recirculation mode .................. 209
Air conditioning............................. 211
Residual heat and ventilation ........ 212
Rear air conditioning..................... 213
3-zone automatic climate control*..... 216
Deactivating the
climate control system ................. 220
Rear air conditioning..................... 221
Setting the temperature ............... 221
Adjusting air distribution .............. 222
Adjusting air volume ..................... 222
Maximum cooling MAX COOL....... 223
Defrosting ..................................... 223
Air recirculation mode .................. 223
Air conditioning ............................ 225
Residual heat and ventilation........ 226
Rear air conditioning..................... 227
Power windows .................................. 230
Opening and closing
the windows ................................. 230
Synchronizing power windows...... 232
Summer opening feature .............. 233
Convenience closing feature......... 234
Power tilt/sliding sunroof* ................ 235
Opening and closing the power
tilt/sliding sunroof........................ 235
Synchronizing the
power tilt/sliding sunroof............. 237

Contents
Driving systems ................................. 238
Cruise control............................... 238
Downhill Speed Regulation
(DSR)............................................ 243
Off-road driving program .............. 248
Air suspension package* ............. 249
Adaptive Damping System
(ADS)* .......................................... 249
Vehicle level control* ................... 250
Parktronic* system
(Parking assist)............................. 254
Loading .............................................. 259
Loading instructions..................... 259
,Split rear bench seat ................... 261
Partition net* ............................... 263
Cargo compartment cover*.......... 265
Cargo management system*........ 265
Roof rack*.................................... 269
Useful features .................................. 270
Storage compartments ................ 270
Cup holders.................................. 274
Armrest in rear seat bench........... 275
Ashtrays* ..................................... 275
Cigarette lighter* ......................... 277
12-V sockets ................................ 277
Floormats* ................................... 279
Telephone* .................................. 279
Tele Aid* ...................................... 280
Garage door opener ..................... 289
Compass ...................................... 295
Infrared reflecting windshield*..... 296
Operation ......................................... 297
The first 1000 miles (1500 km) ......... 298
Driving instructions ........................... 299
Drive sensibly – save fuel............. 299
Drinking and driving..................... 299
Pedals .......................................... 299
Power assistance ......................... 299
Brakes.......................................... 300
Driving off .................................... 301
Parking......................................... 301
Tires ............................................. 302
Hydroplaning................................ 303
Tire traction ................................. 303
Tire speed rating .......................... 303
Winter driving instructions ........... 304
Standing water............................. 305
Off-road driving ............................ 306
Trailer towing ............................... 314
Passenger compartment.............. 319
Driving abroad ............................. 319
Control and operation of radio
transmitters ................................. 320
Catalytic converter....................... 320
Emission control .......................... 321
Coolant temperature.................... 322

Contents
At the gas station .............................. 323
Refueling...................................... 323
Check regularly and
before a long trip.......................... 324
Engine compartment ......................... 326
Hood ............................................ 326
Engine oil ..................................... 327
Transmission fluid level................ 332
Coolant level ................................ 332
Windshield/rear window
washer system and
headlamp cleaning system* ........ 333
Tires and wheels................................ 335
Important guidelines .................... 335
Tire care and maintenance........... 336
Direction of rotation..................... 338
Loading the vehicle ...................... 338
Recommended tire
inflation pressure ......................... 345
Checking tire inflation pressure ... 347
Tire labeling.................................. 355
Load identification ....................... 359
DOT, Tire Identification
Number (TIN) ............................... 360
Maximum tire load ........................ 361
Maximum tire inflation pressure ... 362
Uniform Tire Quality Grading
Standards (U.S. vehicles).............. 362
Tire ply material ............................ 364
Tire and loading terminology......... 365
Rotating tires ................................ 368
Winter driving ..................................... 369
Winter tires ................................... 369
Block heater (Canada only) ........... 370
Snow chains.................................. 370
Maintenance....................................... 371
Clearing the maintenance
service indicator ........................... 372
Maintenance service
term exceeded .............................. 372
Calling up the service indicator..... 372
Resetting the
maintenance service indicator ...... 373
Vehicle care........................................ 374
Cleaning and care of the vehicle... 374
Practical hints .................................. 381
What to do if … ................................... 382
Lamps in instrument cluster ......... 382
Lamp in center console ................ 393
Vehicle status messages in the
multifunction display .................... 395
Where will I find ...? ............................ 430
First aid kit.................................... 430
Vehicle tool kit.............................. 430
Spare wheel .................................. 433
Unlocking/locking in an emergency .. 435
Unlocking the vehicle ................... 435
Locking the vehicle....................... 436
Unlocking and opening
the tailgate ................................... 437
Fuel filler flap ................................ 438
Opening/closing in an emergency ..... 439
Power tilt/sliding sunroof* ........... 439
Replacing SmartKey batteries ............ 440
SmartKey ...................................... 440
SmartKey with KEYLESS-GO* ....... 441

Contents
Replacing bulbs ................................. 443
Bulbs ............................................ 443
Replacing bulbs for front lamps ... 445
Replacing bulbs for rear lamps..... 450
Adjusting headlamp aim............... 451
Replacing wiper blades...................... 453
Removing front wiper blades........ 453
Installing front wiper blades......... 453
Removing rear wiper blade........... 454
Installing rear wiper blade............ 455
Flat tire .............................................. 456
Preparing the vehicle ................... 456
Mounting the spare wheel............ 457
Battery............................................... 462
Disconnecting, removing,
reinstalling and
reconnecting the battery.............. 464
Charging the battery .................... 469
Jump starting ..................................... 470
Towing the vehicle............................. 472
Installing towing eye bolt ............. 474
Stranded vehicle .......................... 476
Fuses.................................................. 477
Aids for changing fuses................. 478
Main fuse box ............................... 478
Fuse box in
cargo compartment ...................... 479
Fuse box in
passenger compartment ............... 479
Technical data .................................. 481
Parts service....................................... 482
Warranty coverage ............................. 483
Loss of Service and Warranty
Information Booklet ...................... 483
Identification labels ............................ 484
Layout of poly-V-belt drive.................. 485
ML 350 ......................................... 485
ML 500 ......................................... 485
Engine ................................................ 486
Rims and tires .................................... 487
Rims and tires............................... 488
Minispare wheel............................ 489
Electrical system ................................ 490
Main Dimensions................................ 491
Weights .............................................. 492
Fuels, coolants, lubricants, etc........... 493
Capacities..................................... 493
Engine oils .................................... 495
Engine oil additives....................... 495
Air conditioning refrigerant ........... 495
Brake fluid .................................... 495
Premium unleaded gasoline.......... 496
Fuel requirements......................... 496
Gasoline additives......................... 497
Coolants ....................................... 497
Windshield washer and
headlamp cleaning* system ......... 500
Windshield and headlamp
washer fluid mixing ratio............... 500
Technical terms ............................... 501
Index ................................................. 507

9
Product information
왔
Introduction
Product information
Please observe the following in your own
best interest:
We recommend using genuine
Mercedes-Benz parts as well as conversion
parts and accessories explicitly approved
by us for your vehicle model.
We have tested these parts to determine
their reliability, safety and special
suitability for Mercedes-Benz vehicles.
We are unable to make an assessment for
other products and therefore cannot be
held responsible for them, even if in indi-
vidual cases an official approval or authori-
zation by governmental or other agencies
should exist. Use of such parts and acces-
sories could adversely affect the safety,
performance or reliability of your vehicle.
Please do not use them.
Genuine Mercedes-Benz parts as well as
conversion parts and accessories
approved by us are available at your
authorized Mercedes-Benz Light Truck
Center where you will receive comprehen-
sive information, also on permissible tech-
nical modifications, and where proper
installation will be performed.

10
Introduction
Operator’s Manual
This Operator’s Manual contains a great
deal of useful information. We urge you to
read it carefully and familiarize yourself
with the vehicle before driving.
For your own safety and longer service life
of the vehicle, we urge you to follow the in-
structions and warnings contained in this
manual. Ignoring them could result in dam-
age to the vehicle or personal injury to you
or others. Vehicle damage caused by fail-
ure to follow instructions is not covered by
the Mercedes-Benz Limited Warranty.
Your vehicle may have some or all of the
equipment described in this manual.
Therefore, you may find explanations for
optional equipment not installed in your
vehicle. If you have any questions about
the operation of any equipment, your
authorized Mercedes-Benz Light Truck
Center will be glad to demonstrate the
proper procedures.
We continuously strive to improve our
product, and ask for your understanding
that we reserve the right to make changes
in design and equipment. Therefore, infor-
mation, illustrations and descriptions in
this Operator’s Manual might differ from
your vehicle.
Optional equipment is also described in
this manual, including operating instruc-
tions wherever necessary. Since they are
special-order items, the descriptions and
illustrations herein may vary slightly from
the actual equipment of your vehicle.
If there are any equipment details that are
not shown or described in this Operator’s
Manual, your authorized Mercedes-Benz
Light Truck Center will be glad to inform
you of correct care and operating proce-
dures.
The Operator’s Manual and Maintenance
Booklet are important documents and
should be kept with the vehicle.
Service and warranty information
The Service and Warranty Information
Booklet contains detailed information
about the warranties covering your
Mercedes-Benz, including:
앫New Light Truck Limited Warranty,
앫Emission System Warranty,
앫Emission Performance Warranty,
앫California, Maine, Massachusetts, and
Vermont Emission Control System
Warranty
(California, Maine, Massachusetts, and
Vermont only),
앫State Warranty Enforcement Laws
(Lemon Laws).

11
Introduction
Operator’s Manual
Important notice for California retail
buyers and lessees of Mercedes-Benz
automobiles
Under California law you may be entitled to
a replacement of your vehicle or a refund
of the purchase price or lease price, if
Mercedes-Benz USA, LLC and/or its
authorized repair or service facilities fail to
fix one or more substantial defects or mal-
functions in the vehicle that are covered by
its express warranty after a reasonable
number of repair attempts. During the pe-
riod of 18 months from original delivery of
the vehicle or the accumulation of
18 000 miles (approx. 29 000 km) on the
odometer of the vehicle, whichever occurs
first, a reasonable number of repair at-
tempts is presumed for a retail buyer or
lessee if one or more of the following oc-
curs:
(1) the same substantial defect or mal-
function results in a condition that is
likely to cause death or serious bodily
injury if the vehicle is driven, that de-
fect or malfunction has been subject to
repair two or more times, and you have
directly notified Mercedes-Benz USA,
LLC in writing of the need for its repair,
(2) the same substantial defect or mal-
function of a less serious nature than
category (1) has been subject to repair
four or more times and you have direct-
ly notified us in writing of the need for
its repair, or
(3) the vehicle is out of service by reason
of repair of the same or different sub-
stantial defects or malfunctions for a
cumulative total of more than
30 calendar days.
Written notification should be sent to us,
not a dealer, at Mercedes-Benz USA, LLC,
Customer Assistance Center,
One Mercedes Drive, Montvale, NJ
07645-0350.

12
Introduction
Operator’s Manual
Maintenance
The Maintenance Booklet describes all the
necessary maintenance work which should
be performed at regular intervals.
Always have the Maintenance Booklet with
you when you take the vehicle to your
authorized Mercedes-Benz Light Truck
Center for service. The service advisor will
record each service in the booklet for you.
Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program provides factory-trained technical
help in the event of a breakdown. Calls to
the toll-free Roadside Assistance number
1-800-FOR-MERCedes (in the USA)
1-800-387-0100 (in Canada)
will be answered by Mercedes-Benz Cus-
tomer Assistance Representatives
24 hours a day, 365 days a year.
Roadside Assistance will be provided in ac-
cordance with standard program guide-
lines which include providing service to the
vehicle up to a reasonable distance from a
paved roadway. We will make every effort
to assist in a breakdown situation, howev-
er, the accessibility of your vehicle will be
determined by our authorized
Mercedes-Benz Light Truck Center techni-
cian or the tow service provider on a
case-by-case basis and may be a factor in
our ability to respond.
Additional charges may be applicable for a
breakdown location determined not to be a
reasonably accessible roadside location as
determined by our authorized technician
and tow service provider.
For additional information refer to the
Mercedes-Benz Roadside Assistance Pro-
gram brochure in your vehicle literature
portfolio.

13
Introduction
Operator’s Manual
Change of address or ownership
If you change your address, be sure to
send in the “Change of Address Notice”
found in the Service and Warranty Informa-
tion Booklet, or simply call the
Mercedes-Benz Customer Assistance
Center (in the USA) at
1-800-FOR-MERCedes, or Customer Ser-
vice (in Canada) at 1-800-387-0100. It is in
your own interest that we can contact you
should the need arise.
If you sell your Mercedes, please leave all
literature with the vehicle to make it avail-
able to the next operator.
If you bought this vehicle used, be sure to
send in the “Notice of Purchase of Used
Truck” found in the Service and Warranty
Information Booklet, or call the
Mercedes-Benz Customer Assistance Cen-
ter (in the USA) at 1-800-FOR-MERCedes,
or Customer Service (in Canada) at
1-800-387-0100.
Operating your vehicle outside the USA
or Canada
If you plan to operate your vehicle in for-
eign countries, please be aware that:
앫service facilities or replacement parts
may not be readily available,
앫unleaded gasoline for vehicles with cat-
alytic converters may not be available;
the use of leaded fuels will damage the
catalysts,
앫gasoline may have a considerably low-
er octane rating, and improper fuel can
cause engine damage.
Certain Mercedes-Benz models are avail-
able for delivery in Europe under our Euro-
pean Delivery Program. For details, consult
an authorized Mercedes-Benz Light Truck
Center or write to:
In the USA:
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada:
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

14
Introduction
Operator’s Manual
Warning! G
This Sport Utility Vehicle is designed for both on-road and off-road use. It can go places and perform tasks for which conventional 2-wheel drive
passenger cars are not intended. This vehicle will handle and maneuver differently from conventional passenger cars in driving conditions which
may occur on streets, highways and off-road use.
This vehicle has a higher ground clearance and a higher center of gravity than many passenger cars. As with other vehicles of this type, if you
make sharp turns at excessive speeds or abrupt maneuvers, the vehicle may roll over or may go out of control and crash. Utility vehicles have a
significantly higher rollover rate than other types of vehicles. Failure to operate this vehicle safely may result in an accident, rollover of the vehicle,
and severe or fatal injury.
Before you start to drive this vehicle, read the Operator’s Manual. Take time to become familiar with the driving characteristics of this vehicle. Be
sure you are familiar with all vehicle controls. Learn how your vehicle handles on different road surfaces. Do not attempt sharp turns at excessive
speeds or abrupt maneuvers or other unsafe driving actions that can cause loss of vehicle control. When driving off-road or working the vehicle
hard, do not overload it. And, always wear your seat belts at all times. In a rollover crash, an unbelted person is significantly more likely to die than
a person wearing a seat belt.

15
Introduction
Where to find it
왔Where to find it
This Operator’s Manual is designed to pro-
vide comprehensive support information
for you, the vehicle operator. Each section
has its own reference color.
At a glance
Here you will find an overview of all the
controls that can be operated from the
driver’s seat.
Getting started
Here you will find all the information you
need for your first drive. You should read
this section first if this is your first
Mercedes-Benz vehicle or if you are rent-
ing or borrowing this vehicle.
Safety and Security
Here you will find descriptions of the safety
and security features of your vehicle.
Controls in detail
Here you will find detailed information
about the equipment installed on your ve-
hicle. This section expands on the “Getting
started” section and also describes techni-
cal innovations. If you are already familiar
with the basic functions of your vehicle,
this section will be of particular interest to
you.
Operation
Here you will find all the information you
need for the proper operation of your vehi-
cle.
Practical hints
This section provides fast assistance for
dealing with problems you may encounter.
Technical data
All important technical data for your vehi-
cle can be found in this section.
Indexes
The glossary provides explanations of the
most important technical terms.
The table of contents and the index are de-
signed to help you find information quickly
and easily.
The following publications are part of your
vehicle documentation:
앫this Operator’s Manual
앫the Maintenance Booklet
Separate operating instructions will be
provided as required depending on the
equipment options installed in your vehi-
cle.

16
Introduction
Symbols
Registered trademarks®:
ESP®and PRE-SAFE®are registered trade-
marks of DaimlerChrysler.
The following symbols are found in this
Operator’s Manual:
* Optional equipment is identified
with an asterisk. Since standard
equipment varies between models,
the descriptions and illustrations in
this manual may differ slightly from
the actual equipment of your vehi-
cle.
왘This symbol points to instructions for
you to follow.
왘A number of these symbols appearing
in succession indicates a multiple-step
procedure.
컄Page This symbol tells you where to
look for further information on a
topic.
컄컄 This continuation symbol marks
an interrupted procedure which
will be continued on the next
page.
-> In the glossary of technical
terms, this symbol is used to in-
dicate cross-references to term
definitions.
Display Words appearing in the multi-
function display are printed in
the type shown here.
Warning! G
Warning notices draw your attention to haz-
ards that may endanger your health or life,
or the health or life of others.
!
Highlights hazards that may result in
damage to your vehicle.
i
Helpful hints or further information you
may find useful.

17
Introduction
Operating safety
왔Operating safety
Proper use of the vehicle
Proper use of the vehicle requires that you
are familiar with the following information
and rules:
앫the safety precautions in this manual
앫the “Technical data” section in this
manual
앫traffic rules and regulations
앫motor vehicle laws and safety stan-
dards
Warning! G
Work improperly carried out on electronic
components and associated software could
cause them to cease functioning. Because
the vehicle’s electronic components are in-
terconnected, any modifications made may
produce an undesired effect on other sys-
tems. Electronic malfunctions could
seriously impair the operating safety of your
vehicle.
See an authorized Mercedes-Benz Light
Truck Center for repairs or modifications to
electronic components.
Other improper work or modifications on the
vehicle could also have a negative impact on
the operating safety of the vehicle.
Some safety systems only function while the
engine is running. You should therefore nev-
er turn off the engine while driving.
Warning! G
Heavy blows against the vehicle underbody
or tires/wheels, for example when running
over an obstacle, road debris or a pothole,
may cause serious damage and impair the
operating safety of your vehicle. If you feel a
sudden significant vibration or ride distur-
bance, or you suspect that damage to your
vehicle has occurred, you should turn on
your hazard warning flashers, carefully slow
down, and drive with caution to an area
which is a safe distance from the road.
Inspect the vehicle underbody and
tires/wheels for possible damage. If the ve-
hicle appears unsafe, have it towed to the
nearest authorized Mercedes-Benz Light
Truck Center or other qualified maintenance
or repair facility for further inspection or re-
pairs.
Warning! G
Various warning labels are attached to your
vehicle. These warning labels are intended
to make you and others aware of various
risks. You should not remove any of these
warning labels unless explicitly instructed to
do so by information on the label itself. Re-
moval of any of these labels may cause you
and others to be unaware of certain risks
which may result in an accident and/or per-
sonal injury.

18
Introduction
Problems with your vehicle
If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to
immediately contact an authorized Mercedes-Benz Light Truck Center to have the problem diagnosed and corrected if required. If the
matter is not handled to your satisfaction, please discuss the problem with the Mercedes-Benz Light Truck Center management, or if
necessary contact us at one of the following addresses:
In the USA:
Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada:
Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario, M4G 4C9

19
Introduction
Reporting safety defects
왔Reporting safety defects
For the USA only:
The following text is published as required of manufacturers under Title 49, Code of U.S. Federal Regulations, Part 575 pursuant to the
“National Traffic and Motor Vehicle Safety Act of 1966”.
Reporting safety defects
If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform
the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Mercedes-Benz USA, LLC.
If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it
may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer,
or Mercedes-Benz USA, LLC.
To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1-888-327-4236 (or 366-0123 in Washington, D.C. area) or
write to: NHTSA, U.S. Department of Transportation, Washington, D.C. 20590. You can also obtain other information about motor
vehicle safety from the Hotline.