Mercedes-Benz M-Class Operating and installation instructions

Service and Warranty Information 2005 Trucks
M - Class and G - Class
Service_and_Warranty_Cover_c_Trucks.fm Page 2 Thursday, July 15, 2004 2:36 PM

QUICK REFERENCE TO WARRANTY COVERAGE
(Complete warranty coverage starts on page 13)
BASIC WARRANTY 4 Years/50,000 Miles
WHEEL ALIGNMENT AND BALANCING 1 Year/12,000 Miles
EMISSION PERFORMANCE/CONTROL
(Federal) 2 Years/24,000 Miles
EMISSION PERFORMANCE/CONTROL
(Federal) 8 Years/80,000 Miles (Limited Coverage - please refer to text)
EMISSION PERFORMANCE
(California, Maine, Massachusetts, Vermont) 3 Years/50,000 Miles
EMISSION CONTROL
(California, Maine, Massachusetts, Vermont) 7 Years/70,000 Miles (Limited Coverage - please refer to text)
YearsinService12345678
Service_and_Warranty_Cover_c_Trucks.fm Page 3 Thursday, July 15, 2004 2:36 PM

1
Dear Mercedes-Benz Truck Owner:
As an authorized Mercedes-Benz Dealer, we are dedicated
to providing you with unparalleled Commitment to Excellence
in Sales and Service.
We will always do everything possible to live up to this commitment.
Mercedes-Benz Truck Center’s Signature and Stamp

2
Mercedes-Benz Center Information
Name:
Address:
City, State, ZIP Code:
Sales Department Hours:
Telephone: Fax: E-mail:
Service Department Hours:
Telephone: Fax: E-mail:
Parts Department Hours:
Telephone: Fax: E-mail:
Additional Customer Assistance/Services:

3
Model
Serial Number
VIN
Owner
Address
City/State/ZIP
Delivery/Warranty: Mo. Day Yr.
Selling Dealer Code:
LIMITED WARRANTY TERMS: The first to occur of 4 Years or
50,000 miles from date of delivery or when put into service.
(See details starting on page 13 of this booklet.)
OTHER:
Owner’s Signature
Truck Warranty Information

4
New Vehicle Systems Checkout Inspection/Delivery
NEW TRUCK
DELIVERY
CERTIFICATION
PERFORMED
Month Day Year
Service Manager’s Signature
Delivery and Owner Instructions
Owner instructed in operation of vehicle per
Mercedes-Benz New Truck Delivery Program 
Service and Warranty Information Booklet,
Operator Manuals and Maintenance Booklet
reviewed with owner 
Owner introduced to Service Department Staff 
Owner instructed on: First Visit 
Maintenance Schedule 
Tire Rotation 
Tele Aid 
Roadside Assistance 
Mercedes-Benz Representative’s Signature

5
Contents
To the Owner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Mercedes-Benz Service Welcome - Model Year 2005 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Limited Warranty - Registration Year 2005 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Mercedes-Benz New Truck Limited Warranty - Things You Should Know . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Body Repair Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Emission Control System Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Emission Systems Warranty (Federal) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Notice of Address Change or Pre-Owned Truck Purchase. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Centerfold
Emission Performance Warranty (Federal) - Things You Should Know. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Emission Performance Warranty (Federal). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
California, Maine, Massachusetts and Vermont Emission Control System Warranty - Things You Should Know . . . . . . . .29
2005 California, Maine, Massachusetts, and Vermont Emission Control System Warranty . . . . . . . . . . . . . . . . . . . . . . . .32
Mercedes-Benz Warranted Emission Related Components MY 2005 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Model Year 2005 California, Maine, Massachusetts and Vermont Defect Warranty Coverage . . . . . . . . . . . . . . . . . . . . . .38
Warranty Enforcement Laws (Lemon Laws). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Important Notice for California Retail Buyers and Lessees of Mercedes-Benz Vehicles . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Questions, Loss of Warranty Booklet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Address Change, Special Adjustment Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
To Purchasers of Pre-Owned Mercedes-Benz Trucks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Service and Warranty
6
To the Owner
General
The subsequent pages of this Service and
Warranty Information booklet describe
some service requirements and the war-
ranties you receive as a Mercedes-Benz
owner.
Your truck is covered under the terms of
these “Warranties” and your Mercedes-
Benz Truck Center will exchange or repair
any defective parts in accordance with the
terms of such warranties within stated lim-
its.
Please keep this booklet together with the
Operator’s Manual, Maintenance Booklet
and other documents concerning your
truck so that future owners will have ac-
cess to this literature if you should sell the
vehicle.
Replacement Parts for Your Mercedes-
Benz
Genuine Mercedes-Benz parts, exchange
units and factory approved accessories are
the recommended replacement parts for
your Mercedes-Benz truck and are availa-
ble through your authorized Mercedes-
Benz Truck Center.
These parts meet the same exacting quali-
ty control standards as the original equip-
ment on your truck and comply with all
applicable Federal and State safety regula-
tions.
Consult your authorized Mercedes-Benz
Truck Center for warranty and other de-
tails. Also ask your Truck Center about ex-
change parts under the Mercedes-Benz
Exchange Program. These parts cost less
than new parts but carry the same warran-
ty terms.

7
Service and Warranty
The Mercedes-Benz Service Welcome
consists of a First Visit and a First Tire Ro-
tation, where applicable to your vehicle’s
tire configuration.
The Mercedes-Benz Service Welcome is
available on model year 2005 Mercedes-
Benz vehicles purchased from an author-
ized Mercedes-Benz Center within the
United States or Puerto Rico.
First Visit
Please bring your Mercedes-Benz vehicle
to your authorized Mercedes-Benz Center
for its first visit anytime between 1,000
and 3,000 miles.
This first visit is for a basic vehicle diagnos-
tic test and for answering any questions
you may have regarding the vehicle and its
features. This first visit is at no charge pro-
vided it is performed at an authorized
Mercedes-Benz Center within the United
States or Puerto Rico.
First Tire Rotation
Please bring your Mercedes-Benz vehicle
to an authorized Mercedes-Benz Center for
its first tire rotation at the mileage recom-
mended in the tire manufacturer’s warran-
ty pamphlet included in your vehicle
literature portfolio, or at the first signs of ir-
regular tread wear, whichever comes first.
This first tire rotation is at no charge pro-
vided it is performed at an authorized
Mercedes-Benz Center within the United
States or Puerto Rico and prior to 6,500
miles on the vehicle odometer. Beyond this
mileage, tire rotations are not covered by
MBUSA.
Tire rotations, if applicable to your vehi-
cle’s tire configuration (see Maintenance
Booklet or Operator’s Manual), should be
performed in accordance with the tire
manufacturer’s recommended intervals, or
sooner at the first signs of irregular (une-
ven) tread wear. Tire manufacturer’s
rotation recommendations will necessitate
a tire rotation at least once in between
maintenance services and at every mainte-
nance service based on Mercedes-Benz
maintenance intervals. Please note that
the useful life of tires will vary depending
on tire type, speed rating, road surfaces
and individual driving style, among other
factors.
In cases where your vehicle configuration
will not allow for a tire rotation, tires will be
checked for proper inflation pressure and
the tire tread will be inspected at no
charge provided this is performed at an au-
thorized Mercedes-Benz Center within the
United States or Puerto Rico and prior to
6,500 miles on the vehicle odometer.
Tire rotations, if applicable to your vehi-
cle’s tire configuration, are a required
maintenance service. Not performing tire
rotations may void the Mercedes-Benz
tire warranty coverage. See page 13 for
details.
Mercedes-Benz Service Welcome - Model Year 2005

Service and Warranty
8
Notes

9
Service and Warranty
As a MERCEDES-BENZ OWNER you deserve service unparalleled in the industry.
To meet your every possible service need, your authorized Mercedes-Benz Truck Center employs
a specially factory trained staff using the latest diagnostic and service techniques. Whether it is a
small adjustment or major service, your Mercedes-Benz Truck Center will accommodate you
quickly and efficiently.
Finally, should you ever experience an emergency repair situation, our 24-Hour Roadside Assis-
tance Program is only a toll free call away. (1-800-FOR-MERCedes)

Service and Warranty
10
Notes

11
Service and Warranty
T H A N K Y O U . . . for the confidence you have placed in us. We will always
do everything possible to continue to earn your trust and goodwill.
Business Card
of
Mercedes-Benz Representative
(Insert here)
Business Card
of
Service Manager
(Insert here)

Service and Warranty
12

13
Service and Warranty
Limited Warranty - 2005 Registration Year Trucks
Items Which Are Covered:
DEFECTS: Mercedes-Benz USA, LLC
(MBUSA) warrants to the original and each
subsequent owner of a new Mercedes-
Benz truck that any authorized Mercedes-
Benz Truck Center will make any repairs or
replacements necessary, to correct de-
fects in material or workmanship arising
during the warranty period.
ANY MERCEDES-BENZ TRUCK CENTER:
Any authorized Mercedes-Benz Truck
Center of the owner’s choice will perform
warranty repairs or replacements. The ve-
hicle should be delivered to the Mercedes-
Benz Truck Center during normal service
hours. A reasonable time should be al-
lowed after taking the truck to the Mer-
cedes-Benz Truck Center for performance
of the repair.
WARRANTY PERIOD: This warranty is for
48 months or 50,000 miles, whichever
occurs first.
WARRANTY STARTS: The warranty period
starts on the date the truck is delivered to
the first retail purchaser or put in service
as a Mercedes-Benz Truck Center demon-
strator or Mercedes-Benz U.S. Internation-
al, Inc. (MBUSI), Mercedes-Benz Service
Corporation (MBSC) or Mercedes-Benz
USA, LLC (MBUSA) company truck.
WHEEL ALIGNMENT AND BALANCING:
Wheel alignment and wheel balancing are
covered during the first 12 months or
12,000 miles, whichever comes first, and
will be performed by any authorized Mer-
cedes-Benz Truck Center.
TIRES: The tires supplied on your truck are
covered against defects in material or
workmanship for the Mercedes-Benz New
Truck Limited Warranty period of 4 years
and/or 50,000 miles from date of delivery
or when the truck was put in service.
Should the tire become unserviceable for
either of the above reasons, the tire will be
replaced free of charge, including mount-
ing and balancing, provided 1.6 mm of
tread depth remains over the entire tread
surface. Any tire replaced under warranty
will be covered for the remaining portion of
the New Truck Limited Warranty period
only.
The tire manufacturer’s warranty coverage
may extend beyond the Mercedes-Benz
New Truck Limited Warranty. See tire man-
ufacturer’s warranty booklet in the owner’s
literature package or consult with the tire
manufacturer’s dealer for specific details.
Tire rotations, if applicable to your vehicle
tire configuration, are a required mainte-
nance service. Not performing tire rota-
tions may void the Mercedes-Benz tire
warranty coverage. See page 7 for infor-
mation on the First Tire Rotation provided
at no charge at an authorized Mercedes-
Benz Center courtesy of Mercedes-Benz.

Service and Warranty
14
Limited Warranty - 2005 Registration Year Trucks
This warranty gives you specific legal
rights and you may also have other rights
which vary from state to state.
EXCEPT FOR THE EMISSION SYSTEMS
WARRANTIES, THIS IS THE ONLY WAR-
RANTY GIVEN WITH THE PURCHASE OF A
MERCEDES-BENZ TRUCK. THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE
ARE LIMITED TO THE FIRST TO OCCUR OF
48 MONTHS OR 50,000 MILES FROM THE
DATE OF INITIAL OPERATION OR ITS RE-
TAIL DELIVERY, WHICHEVER EVENT
SHALL FIRST OCCUR. DAIMLERCHRYSLER
AG, MERCEDES-BENZ U.S. INTERNATION-
AL, INC., MERCEDES-BENZ SERVICE COR-
PORATION, MERCEDES-BENZ USA, LLC
OR THE MERCEDES-BENZ TRUCK CENTER
NEITHER ASSUME NOR AUTHORIZE ANY
PERSON TO ASSUME FOR THEM ANY
OTHER LIABILITY IN CONNECTION WITH
SUCH TRUCK. NO PAYMENT OR OTHER
COMPENSATION WILL BE MADE FOR INDI-
RECT OR CONSEQUENTIAL DAMAGE
SUCH AS DAMAGE OR INJURY TO PERSON
OR PROPERTY OR LOSS OF REVENUE
WHICH MIGHT BE PAID, INCURRED OR
SUSTAINED BY REASON OF THE FAILURE
OF ANY PART OR ASSEMBLY WHICH MAY
BE REPAIRED OR REPLACED IN ACCORD-
ANCE WITH THE TERMS OF THIS WARRAN-
TY.
Some states do not allow the exclusion or
limitation of incidental or consequential
damages or limitation on how long an im-
plied warranty lasts, so the above limita-
tion may not apply to you.
Items Which Are Covered: (cont’d)
NO CHARGE: Warranty repairs will be
made at no charge for parts and labor.
WARRANTY AVAILABLE: This warranty is
applicable only in the United States and
Puerto Rico. If you take your vehicle to
Canada temporarily, such as on vacation,
warranty service may be requested from
any authorized Mercedes-Benz Truck Cent-
er.
In all other countries defects in material
and workmanship will be handled in ac-
cordance with the terms and limitations of
the DaimlerChrysler AG Limited Warranty
of 24 months with unlimited miles.

15
Service and Warranty
Items Which Are Not Covered:
TIRE DAMAGE: Damage to the tires such
as punctures, cuts, snags, bruises, impact
damage and breaks resulting from pothole
impact, curb impact or from other objects,
are not covered. Damage from incorrect in-
flation, excessive axle load, high speed
spinning (when stuck in ice, mud or snow),
tire chains, racing or competitive driving
events, incorrect mounting or demounting,
improper puncture repair, misuse, negli-
gence, alteration and misapplication, are
not covered. Rapid or irregular tread wear
due to lack of tire rotation according to the
tire manufacturer’s recommendations or
incorrect wheel alignment or tire balance
is not covered. Tread wear out is also not
covered.
DAMAGE DUE TO ACCIDENTS, MISUSE OR
NEGLIGENCE: Accidents or damage from
objects striking the truck. Misuse of the
truck such as driving over curbs, overload-
ing, improper operation, storage or trans-
port (Proper use is described in the
Operator’s Manual).
DAMAGE DUE TO LACK OF MAINTE-
NANCE: Lack of proper maintenance as
described in the Maintenance Booklet.
Use of service parts or fluids, such as
paper oil filters or improper engine oil,
which are non-approved by MBUSA, will
cause engine damage not covered by the
warranty.
NORMAL MAINTENANCE IS OWNER’S
RESPONSIBILTY: Cleaning and polishing,
lubrication and filters, engine tune-up, re-
placing worn wiper blades, wiper rubber in-
serts, brake pads and discs are some of
the normal maintenance services trucks
require and are not covered by this warran-
ty. See Maintenance Booklet for details.
Damage caused by the use of improper fil-
ters (including oil filters), engine oils,
fluids, cleaners, polishes, or waxes is not
covered. Original equipment remote con-
trol key batteries are covered for the first
90 days from the vehicle warranty start
date. Handset coil cords and original
equipment batteries for the MB Cellular
Telephone are covered for 12 months from
the MB Cellular Telephone in-service date.
Replacement batteries are covered for 12
months from battery purchase date.
DAMAGE DUE TO ALTERATIONS: Altera-
tions by changing or adding to the truck
can adversely affect its performance, relia-
bility and longevity and are not covered by
this warranty.
Limited Warranty - 2005 Registration Year Trucks

Service and Warranty
16
Items Which Are Not Covered: (cont’d)
DAMAGE CAUSED BY REPAIR PARTS: Mal-
functions caused by the use of other than
genuine Mercedes-Benz parts and acces-
sories and damages or malfunctions re-
sulting from poor fuel quality or from
blending additional fuel additives other
than those expressly approved for use in
exceptional circumstances (see vehicle
operator’s manual) by MBUSA are not cov-
ered.
DAMAGE CAUSED BY IMPROPER BODY
REPAIRS: Damage or malfunctions caused
by body repairs not performed in accord-
ance with Mercedes-Benz specified repair
procedures or otherwise improperly per-
formed are not covered by this warranty.
ALTERED ODOMETER: No warranty cover-
age shall apply to any vehicle on which the
odometer has been altered and the actual
mileage cannot be determined.
DAMAGE FROM THE ENVIRONMENT: Parts
made from cloth or leather (upholstery,
trim items), wood, paint or chrome which
have been affected by airborne fallout,
such as chemical and tree sap, or by road
salt, hail, windstorm or other environmen-
tal factors are not covered by this warran-
ty.
DAMAGE TO GLASS: Glass breakage or
scratches are not covered unless positive
physical proof of a manufacturing defect
can be established.
EXTRA EXPENSES: This warranty does not
cover payment for loss of use of the truck
during warranty repairs nor lodging bills,
substitute transportation rentals, or other
travel costs, telephone calls, loss of pay, or
other economic loss or consequential
damages.
CHANGES IN DESIGN: The manufacturer
has reserved the right to make any chang-
es in design or to make additions to, or
upon its products without incurring any ob-
ligations to install the same equipment on
motor vehicles previously built.
Limited Warranty - 2005 Registration Year Trucks

17
Service and Warranty
General
Our intention is to repair under warranty,
without charge to you, anything that goes
wrong with your truck during the warranty
period which is our fault. All we ask is that
you properly maintain and care for the
truck and that you have warranty repairs
performed by an authorized Mercedes-
Benz Truck Center.
Please note the difference between “de-
fects” and “damage” as used in the war-
ranty. Defects are covered since we, the
distributor are responsible. Conversely, we
have no control over damage caused by
such things as, but not limited to collision,
misuse, and lack of or improper mainte-
nance. Therefore, damage for whatever
reason is not covered by the warranty.
It is the owner’s responsibility to main-
tain the vehicle according to the Main-
tenance Schedule provided. All mainte-
nance services must be accomplished
to keep your warranty coverage valid.
When requesting service or repair work
under warranty, the owner must
present to the authorized Mercedes-
Benz Truck Center evidence that the pe-
riodic servicing requirements have
been accomplished. Receipts covering
completion of required servicing
should be retained in the event a ques-
tion arises concerning maintenance.
These receipts should be transferred to
each subsequent owner of the truck.
For your convenience, the Maintenance
Booklet has been designed to incorpo-
rate the signature of your authorized
Mercedes-Benz Truck Center upon
completion of the required mainte-
nance services.
This signature is evidence of comple-
tion of the maintenance services and
should be kept together with other re-
ceipts, repair orders and invoices.
If the owner has a warranty claim and
can show through receipted invoices
that the vehicle has received the re-
quired servicing, the dealer will per-
form the warranty work without
charging for parts and labor. It is the
responsibility of the owner to prove
and the dealer to judge whether the
required maintenance service has been
performed.
MBUSA’s obligation is limited to the au-
thorization to exchange or repair at its op-
tion such parts which are acknowledged by
it to be defective. In case of defective as-
semblies, factory rebuilt units can be used
in exchange instead of their repair. The re-
placed defective parts or assemblies shall
become the property of MBUSA. Warranty
repairs do not constitute an extension of
the original warranty period for the vehicle
or a part thereof.
Mercedes-Benz New Truck Limited Warranty - Things You Should Know

Service and Warranty
18
Insurance Write-Off; or Repaired or Re-
placed Parts
Any truck which has been damaged to
such an extent that the owner, insurer, fi-
nancing institution or leasing company de-
termined the vehicle to be a “total loss”,
“write off” or equivalent, is not covered by
this warranty. This includes but is not limit-
ed to vehicles issued a “salvage”, “scrap”,
“dismantled” or similar title under any
state’s law.
Any parts repaired or replaced under an in-
surance claim or required as a result of
events which are not covered under this
warranty (see “Items Which Are Not Cov-
ered”, page 15), for example, damages due
to accidents, misuse, or negligence, and in
either case, any subsequent consequential
damage to the vehicle are not covered by
this warranty.
Paint and Other Appearance Items
Defects in paint, trim or other appearance
items are normally taken care of during our
new vehicle preparation or by the dealer
during new vehicle inspection. We suggest
that if you find any paint or appearance
problems that you advise your dealer as
soon as possible since deterioration due to
use and exposure is not covered by the
warranty.
The instructions in your Operator’s
Manual regarding the care of paint, up-
holstery and trim items, as applicable,
must be followed explicitly to maintain
your warranty coverage.
Mercedes-Benz New Truck Limited Warranty - Things You Should Know