Mercedes-Benz V-Class 2021 User manual

Disclaimer
The following online version of the Owner’s Man-
ual describes all models as well as all the stand-
ard and optional equipment of your vehicle. Coun-
try-specific differences in the language variants
are possible. Note that your vehicle may not be
fitted with all features described. This is also the
case for safety-relevant systems and functions.
Please contact your authorised Mercedes-Benz
dealer if you would like to have a printed Owner’s
Manual for other vehicle models and vehicle
model years. The online version is the current
valid Owner’s Manual version. Possible variations
to your vehicle may not be taken into account as
Mercedes-Benz constantly updates their vehicles
and equipment to the state of the art and introdu-
ces changes in design and equipment.
Please also read the printed Owner’s Manual, any
supplementary documents and the digital Own-
er’s Manual in the vehicle.
Copyright
All Rights Reserved. All texts, images, graphics,
are subject to Copyright and other laws for the
protection of intellectual property. They may not
be copied for commercial purposes or for trans-
mission, nor changed and used on other websites.

Your operating instructions
Digital in thevehicle
Familiarise yourself with the contents of the Operating Instructions directly via the
vehicle's multimedia system (Menu item "Vehicle"). Start with thequick guide or
deepen your knowledge with practical tips.
Vehicle document wallet in thevehicle
Here you can find information on operation, service work and the guarantee for
your vehicle in printed form.
Digital on the Internet
You can access the Operating Instructions on the Mercedes-Benzhomepage.
Digital as an app
The Mercedes-Benz Guides app is available free of charge in common app stores.
Apple®iOS AndroidTM
É4475842909Z102$ËÍ
4475842909Z102
Order no. T447 0377 02 Part no. 447 584 29 09 Z102 Edition 2021-05
V-Class
Owner's Manual
Mercedes-Benz
V-Class Owner's Manual

Publication details
Internet
Further information about Mercedes-Benz vehi‐
cles and about Mercedes‑Benz AG can be found
on thefollowing websites:
https://www.mercedes-benz.com
https://www.daimler.com
Documentation team
You are welcome to forward any queries or sug‐
gestions you may have regarding these Operating
Instructions to thetechnical documentation team
to thefollowing address:
Mercedes‑Benz AG, HPC: CAC, Customer Service,
70546 Stuttgart, Germany
©Mercedes‑Benz AG: Not to be reprinted, transla‐
ted or otherwise reproduced, in whole or in part,
without written permission from
Mercedes‑Benz AG.
Vehicle manufacturer
Mercedes‑Benz AG
Mercedesstraße 120
70372 Stuttgart
Germany
Front passenger airbag warning
&WARNING Risk of injury or death if the
co-driver airbag is enabled
If the co-driver airbag is enabled, a child on
the co-driver seat may be struck by the co-
driver airbag during an accident.
NEVER use a rearward-facing child restraint
system on a seat with an ENABLED FRONT
AIRBAG; DEATH or SERIOUS INJURY to the
CHILD can occur.
Observe thechapter "Children in thevehicle".
As at 23.11.20

Welcome to theworld of Mercedes-Benz
Before youfirst drive off, read these Operating
Instructions carefully and familiarise yourself with
your vehicle. Foryour own safety and a longer
vehicle life, follow the instructions and warning
notices in these Operating Instructions. Disre‐
garding them may result in damage to thevehicle
or environment or in personal injury.
The standard equipment and product description
of your vehicle may vary and depends on thefol‐
lowing factors:
Rmodel
Rorder
Rnational version
Ravailability
The illustrations in these Operating Instructions
show a left-hand drive vehicle. On right-hand-
drive vehicles, the layout of vehicle parts and
control elements differs accordingly.
Mercedes-Benz is constantly developing its vehi‐
cles further.
Mercedes-Benz therefore reservestheright to
introduce changes in thefollowing areas:
Rdesign
Requipment
Rtechnical features
Therefore, the description may differ from your
vehicle in some cases.
The following documents are integral parts of the
vehicle:
RDigital Operator's Manual
Rprinted Operating Instructions
Rservice booklet
Requipment-dependent supplements
Alwayskeep these documents in thevehicle. If
you sell thevehicle, always pass all documents
on to the new owner.
4475842909Z102
4475842909Z102

Symbols ..................................................... 4
At aglance ................................................. 6
Cockpit ........................................................ 6
Indicator and warning lamps .......................7
Steering wheel with buttons ........................ 8
Centre console ............................................ 9
Overhead control panel ............................. 13
Door control panel .....................................14
Digital Operating Instructions ............... 15
Calling up the Digital Operating
Instructions ............................................... 15
General notes.......................................... 16
Environmental protection ........................... 16
Take-back of end-of-life vehicles ................16
Mercedes-Benz GenuineParts .................... 16
Information about attachments, add-
on equipment, installations and con‐
versions .....................................................17
Operating Instructions ...............................17
Operating safety ........................................ 18
Declarations of conformity and notes
on driving in different countries ................. 19
Diagnostics connection .............................22
Notes on changes to the engine output ..... 23
Qualified specialist workshop .................... 23
Vehicle registration ................................... 23
Correct use of thevehicle .........................23
Information on the REACH directive .......... 24
Notesfor persons with electronic med‐
ical aids .....................................................24
Implied warranty ........................................ 24
QR codes forrescue card .......................... 25
Data storage ..............................................25
Copyright ...................................................27
Occupant safety...................................... 28
Restraint system ........................................28
Seat belts .................................................. 29
Airbags ...................................................... 32
PRE-SAFE®System .................................... 37
Automatic measures after an accident ...... 37
Safely transporting children in the
vehicle .......................................................37
Notes on pets in thevehicle ......................49
Opening and closing ............................... 50
Key ............................................................ 50
Doors ........................................................ 52
Sliding door ...............................................55
Electric sliding door ................................... 55
Tailgate ...................................................... 59
Side window .............................................. 62
Panorama sliding sunroof .......................... 64
Anti-theft prevention .................................. 67
Seats and stowage .................................. 70
Notes on the correct driver's seat posi‐
tion ............................................................ 70
Seats .........................................................70
Steering wheel ...........................................97
Stowage areas ...........................................98
Folding table .............................................. 99
Information about the bottle holder ......... 102
Cup holders .............................................102
Ashtray and cigarette lighter ...................103
Sockets .................................................... 104
Switching therefrigerator box in the
centre console on and off ........................ 105
Notes on attaching the iPad®.................. 105
Light and vision ..................................... 107
Exterior lighting ....................................... 107
Adjusting the interior lighting ...................113
Changing bulbs ........................................ 113
Windscreen wipers ................................... 118
Mirrors ..................................................... 120
Operating sun visors ................................ 122
Climate control ..................................... 123
Overview of climate control systems .......123
Operating climate control systems ..........125
Operating air vents .................................. 129
Auxiliary heating ...................................... 129
Driving and parking .............................. 139
Driving .....................................................139
Manual transmission ............................... 144
Automatic transmission ........................... 144
All-wheel drive .........................................148
AIRMATIC ................................................ 148
Refuelling .................................................149
Parking .................................................... 153
Driving and driving safety systems ..........155
Trailer operation .......................................181
Instrument cluster and on-board
computer ............................................... 186
Overview of the instrument cluster .......... 186
2Contents

Overview and operation of the on-
board computer ....................................... 187
Overview of what is shown on the mul‐
tifunction display .....................................188
Setting the instrument lighting ................188
Overview of menus on the on-board
computer .................................................189
Menus and submenus .............................189
Mercedes me ......................................... 197
Mercedes me calls ................................... 197
Mercedes me connect ............................. 199
Mercedes me and apps ........................... 200
MBUX multimedia system ................... 202
Overview and operation .......................... 202
System settings ....................................... 205
Navigation ............................................... 208
Telephone ................................................ 213
Overview of Smartphone Integration .......215
Web browser overview .............................216
Radio and media ...................................... 216
Sound settings ......................................... 219
Transporting .......................................... 220
Notes on loading guidelines .................... 220
Load distribution ...................................... 221
Securing loads ......................................... 222
Load securing aid .................................... 224
Carrier systems ....................................... 227
Maintenance and care .......................... 229
Notes on maintenance ............................229
Service interval display ...........................229
Engine compartment ............................... 230
Cleaning and care ................................... 236
Breakdown assistance .......................... 241
Emergency ............................................... 241
Mercedes-Benz emergency call system ... 242
Flat tyre ................................................... 244
Battery ..................................................... 244
Towing or tow-starting .............................251
Electrical fuses ........................................ 256
Vehicle tool kit ......................................... 256
Wheels and tyres .................................. 258
Information on noise or unusual driving
characteristics .........................................258
Notes on regularly inspecting wheels
and tyres .................................................258
Information on driving with summer
tyres ........................................................ 258
Information on M+S tyres ........................ 258
Notes on snow chains .............................259
Tyre pressure ...........................................259
Changing a wheel ....................................265
Information on wheel and tyre combi‐
nations .................................................... 270
Spare wheel .............................................274
Technical data ....................................... 276
Information on thetechnical data ............ 276
On-board electronics ...............................276
Vehicle identification plate, vehicle
identification number (VIN) and engine
number ....................................................277
Operating fluids and capacities ...............278
Vehicle data ............................................ 285
Trailer hitch ............................................. 286
Lashing points and carrier systems ......... 286
Display messages and warning and
indicator lamps ..................................... 288
Display messages .................................... 288
Warning and indicator lamps .................... 311
Index ...................................................... 320
Contents 3

In these Operating Instructions, you will find the
following symbols:
&DANGER Danger due to not observing
thewarning notices
Warning notices draw your attention to haz‐
ards that may endanger your health or life, or
the health or life of others.
#Observe thewarning notices.
+ENVIRONMENTAL NOTE Environmental
damage due to failure to observe environ‐
mental notes
Environmental notes include information on
environmentally responsible behaviour or
environmentally responsible disposal.
#Observe environmental notes.
*NOTE Damage to property due to failure
to observe notes on material damage
Notes on material damage inform you of risks
which may lead to your vehicle being dam‐
aged.
#Observe notes on material damage.
%These symbols indicate useful instructions or
further information that could be helpful to
you.
#Instructions
(/
page)
Further information on a topic
Display Display in the multifunction display/
media display
4Highest menu levelto be selected in
the multimedia system
5Corresponding submenus to be selec‐
ted in the multimedia system
*Indicates a cause
4Symbols

1Combination switch →108
2Instrument cluster →186
3Adjusts thesteering wheel →97
Horn
4DIRECT SELECT lever (auto‐
matic transmission)
→144
5Multimedia system display
6Glove compartment →98
7Centre console operating units
8Steering wheel gearshift pad‐
dles (automatic transmission)
→147
9Ignition lock →139
ACruise control lever →160
BDiagnostics connection →22
MOpens the bonnet →230
CParking brake →154
DLight switch →107
EDriving systems control panel:
ÇLane Keeping Assist →180
fDSR →163
Ô360° camera →171
6At aglance – Cockpit

1åESP®OFF →311
2÷ESP®→311
3·Distance warning →316
4ÐPowersteering →316
5#! Turn signal lights →108
6!Parking brake (yellow) →311
7!ABS →311
8;Engine diagnostics →316
9%Preglow
A!Parking brake (red) →311
BJBrakes (red) →311
C?Coolant →316
DJBrakes (yellow) inopera‐
tive
E6Restraint system →311
FüSeat belt →315
GKHigh beam →108
HLLow beam →107
I6Reserve fuel →316
JTStanding lights and
licence plate and instrument
lighting
→107
KRRear fog light →108
NInoperative
LhTyre pressure monitoring
system
→318
Corresponding messages may
also be shown on the multi‐
function display.
→288
At aglance – Indicator and warning lamps 7

1Multifunction display →188
2~Ends or declines calls/
exits the phone book or redial
memory
→193
6Makes or accepts calls/
switches to theredial memory
WX Adjusts thevolume
8Mutes
óActivates LINGUATRONIC →204
3òCalls up the main menu →187
9: Selects a menu or
submenu or scrolls through
lists
aConfirms a selection/
hides display messages
%Back
ñDeactivates LINGUA‐
TRONIC
→204
8At aglance – Steering wheel with buttons

Centre console, upper section
1Multimedia system display
2Climate control system operat‐
ing unit
→123
3£Switches the hazard
warning light system on/off
→109
4fCalls up favourites →203
5\Calls up vehicle functions
6PASSENGER AIR BAG indicator
lamps
→35
7|Calls up radio or media →203
8zCalls up navigation →208
9%Calls up thetelephone →214
At aglance – Centre console 9

Centre console, middle section
Vehicle with automatic transmission (example)
1Touchpad →203
2Adjusts and mutesthevolume
3Switches the multimedia sys‐
tem on and off
4ÆOpens and closes the
electric sliding door on the
right side of thevehicle
→56
5åSwitches ESP®on/off →157
6èSwitches the ECO start/
stop function on and off
→143
7ÅOpens and closes the
electric sliding door on the left
side of thevehicle
→56
8éSwitches PARKTRONIC
on/off
→170
9DYNAMIC SELECT switch →147
10 At aglance – Centre console, middle section

Centre console, lower section
Stowage compartment with cover
1Cover →98
212 V socket →104
Cigarette lighter →103
3Holder forthe mobile phone
bracket
4Media Interface with two USB
ports or with two USB ports
and one SD card slot
5Cup holder
6Ashtray →103
7Stowage compartment
Switch clock for auxiliary
warm-air heater
→134
Device installation frame for
auxiliary equipment, e.g. a
tachograph
At aglance – Centre console, lower section 11

Centre console between the driver's and front passenger seats
1Stowage compartment
2Cup holders
3Stowage compartment
Media Interface with two USB
ports and an SD card slot
Refrigerator box →105
4Temperature-controlled cup
holder
→102
5Stowage compartment
6Cigarette lighter →103
Ashtray →103
12 V socket →104
230 V socket →104
7Stowage compartment
12 At aglance – Centre console between the driver's and front passenger seats

1ÌDeactivates interior pro‐
tection
→69
2pSwitches the left-hand
reading lamp on/off
→113
3|Switches automatic inte‐
rior lighting control on/off
→113
4cSwitches the front inte‐
rior lighting on/off
→113
5wSwitches therear/load
compartment lighting on/off
→113
6pSwitches theright-hand
reading lamp on/off
→113
7ËDeactivates tow-away
protection
→68
8ïButton for Info call →197
93Opens/closes the pano‐
rama sliding sunroof
→65
Opens/closes theroller sun‐
blinds
→66
AATA indicator lamp →68
BGlasses compartment →99
CGSOS button →242
DFBreakdown assistance
call button
→197
At aglance – Overhead control panel 13

dVehicles with electrically
adjustable front seats
eVehicles with manually adjusta‐
ble front seats
1Opens a door →52
2p123 Savesthe seat and
exterior mirror settings
→74
3@Seat heating →95
4sSeat ventilation →97
5%&Unlocks/locks the
vehicle
→53
6Adjusts the seat electrically →72
7Adjusts and folds theexterior
mirrors in/out electrically
→120
8WOpens/closes the front
side windows
→62
9WOpens/closes rear
hinged windows
→63
ADisables/enables rear-com‐
partment hinged window con‐
trols (override feature)
→49
14 At aglance – Door control panel

Calling up the Digital Operating Instructions
Multimedia system:
4Info 5Owner's Manual 5Õ
The Digital Operating Instructions describe the
function and operation of thevehicle and the
multimedia system.
#Select one of thefollowing menu items in the
Digital Operating Instructions:
RSearch: here you can use keywords to quickly
locate answers to questions concerning vehi‐
cle operation.
RQuick start:thefirststeps towards setting up
your driver's seat can be found here.
RTips: provides you with information on spe‐
cific everyday situations foryour vehicle.
RAnimations: here you can watch animations
of thevehicle functions.
RMessages: here you can receive additional
information about the messages in the Instru‐
ment Display.
RBookmarks:you can access your saved per‐
sonal bookmarks here.
RLanguage:you can set the language forthe
Digital Operating Instructions here.
1Back
2Add bookmarks
3Picture
4Content area
5Menu
Some sections of the Digital Operating Instruc‐
tions, e.g. warnings, can be expanded and col‐
lapsed.
Additional options for calling up the Digital
Operating Instructions
Direct access: pressing and holding down an
entry in thetab bar of the multimedia system
opens the corresponding content in the Digital
Operating Instructions.
LINGUATRONIC: calls up via thevoice control
system
The Digital Operating Instructions are deactivated
for safetyreasons while driving.
%The Operating Instructions can also be found
in the Mercedes-Benz Guides App in all com‐
mon app stores.
Digital Operating Instructions 15

Environmental protection
+ENVIRONMENTAL NOTE Environmental
damage due to operating conditions and
personal driving style
The pollutant emission of thevehicle is
directly related to thevehicle's operation.
Operate thevehicle in an environmentally
responsible manner to make a contribution to
environmental protection. To do this, observe
thefollowing recommendations on operating
conditions and your personal driving style.
Operating conditions:
#Make sure that the tyre pressures are
always correct.
#Do not transport any unnecessary
weight (e.g. a roof rack which is no lon‐
gerrequired).
#Observe the service intervals.
Aregularly serviced vehicle will contrib‐
ute to environmental protection.
#Always have maintenance work carried
out at a qualified specialist workshop.
Personal driving style:
#Do not depress the accelerator pedal
when starting the engine.
#Do not warm up the engine while sta‐
tionary.
#Drive carefully and maintain a sufficient
distance to other vehicles.
#Avoid frequent, sudden acceleration and
braking.
#Shift gears in good time and use each
gear only up to Ôof its maximum
engine speed.
#Switch off the engine in stationary traf‐
fic, e.g. use the ECO start/stop func‐
tion.
#Drive in a fuel-efficient manner. Pay
attention to the ECO display for a fuel-
efficient driving style.
Take-back of end-of-life vehicles
EU countries only:
Mercedes-Benz will take back your end-of-life
vehicle for environment-friendly disposal in
accordance with the European Union (EU) End-Of-
Life Vehicles Directive.
A network of vehicle take-back points and dis‐
mantlers has been established foryouto return
your vehicle. You can leave it at any of these
points free of charge. This makes an important
contribution to closing therecycling circle and
conserving resources.
For further information about therecycling and
disposal of end-of-life vehicles, and thetake-back
conditions, please visit the national Mercedes-
Benz website foryour country.
Mercedes-Benz GenuineParts
+ENVIRONMENTAL NOTE Environmental
damage caused by not using recycled
reconditioned components
Mercedes‑Benz AG offers recycled recondi‐
tioned components and parts with the same
quality as new parts. The same entitlement
from the implied warranty is valid as for new
parts.
#Recycled reconditioned components
and parts from Mercedes‑Benz AG.
*NOTE Impairment of the operating effi‐
ciency of therestraint systems from
installing accessory parts or from repairs
or welding
Airbags and seat belt tensioners, as well as
control units and sensors fortherestraint
systems, may be installed in thefollowing
areas of your vehicle:
Rdoors
Rdoor pillars
Rdoor sills
Rseats
Rcockpit
Rinstrument cluster
Rcentre console
#Do not install accessories such as audio
systems in these areas.
#Do not carry out repairs or welding.
#Have accessory parts retrofitted at a
qualified specialist workshop.
16 General notes

If you use parts, tyres, wheels or safety-relevant
accessories which have not been approvedby
Mercedes-Benz, the operating safety of thevehi‐
cle may be jeopardised. Safety-relevant systems,
e.g. the brake system, may malfunction. Use only
genuine Mercedes-Benz GenuineParts or parts of
equal quality. Use only tyres, wheels and acces‐
sory parts that are approvedforyour vehicle
model.
Mercedes-Benz tests original parts, conversion
parts and accessory parts that have been
approvedforyour vehicle model forreliability,
safety and suitability. Despite ongoing market
research, Mercedes-Benz is unable to assess
other parts. Mercedes-Benz accepts no responsi‐
bility forthe use of such parts in Mercedes-Benz
vehicles, even if they have been approved offi‐
cially or independently by atesting centre.
Certain parts are only officially approvedfor
installation or modification if they comply with
legal requirements. All genuine Mercedes-Benz
GenuineParts meet theregistration requirements.
The use of non-approved parts may invalidate the
vehicle's general operating permit.
This is the case in thefollowing situations:
Rthevehicle type changes from that stated in
thegeneral operating permit.
Rother road users could be endangered.
Rtheexhaust gas or noise levels are adversely
affected.
Always specify thevehicle identification number
(VIN) and engine number when ordering genuine
Mercedes-Benz GenuineParts (/page 277).
Information about attachments, add-on
equipment, installations and conversions
Notes on body/equipment mounting direc‐
tives
For safetyreasons, have add-on equipment pro‐
duced and fitted in accordance with thevalid
Mercedes-Benz body/equipment mounting direc‐
tives. These body/equipment mounting directives
ensure that thechassis and add-on equipment
form one unit and that the greatest possible level
of operational and driving safety is achieved.
Both vehicle manufacturers and body manufac‐
turers must always ensure that the products they
manufacture come into circulation only in a safe
state and do not pose any risks to people. Other‐
wise, there may be consequences under civil,
criminal or public law. All manufacturers are
responsible forthe products that they have man‐
ufactured. Manufacturers of attachments, add-on
equipment, installations and conversions must
guarantee compliance with Directive
2001/95/EC on general product safety.
Mercedes-Benz recommends thefollowing proce‐
dure for safetyreasons:
RDo not make any other changes to thevehi‐
cle.
RObtain approval from Mercedes-Benz in the
event of deviations from the approved body/
equipment mounting directives.
Acceptance tests performed by public test bodies
or official approvals do not rule out safetyrisks.
Comply with the information about Mercedes-
Benz genuine parts (/page 16).
You will find the Mercedes-Benz body/equipment
mounting directives online at the https://bb-
portal.mercedes-benz.com/en/GLOBAL
You will also find information about the PIN
assignment and changing the fuse there.
%You can obtain further information at a quali‐
fied specialist workshop.
&WARNING Risk of accident and injury in
theevent of improper conversions or
changes to thevehicle
Conversions or changes to thevehicle can
prevent systems or components from func‐
tioning properly and/or jeopardise thevehi‐
cle's operational safety.
#Always have conversions or changes to
thevehicle carried out at a qualified
workshop.
Notes on theradiator
Even seemingly minor changes to thevehicle,
such as attaching a radiator grille in winter, are
not permitted. Do not covertheradiator. Do not
use any thermal mats, insect protection covers
etc.
Otherwise, thevalues of thevehicle's diagnostic
system will be distorted. In some countries, the
recording of engine diagnostics data is prescri‐
bed by law and must be verifiable and correct at
all times.
Operating Instructions
These Operating Instructions describe all models,
as well as standard and optional equipment of
General notes 17