Mercedes-Benz EQB User manual

Charging
Your EQB
How to set up your account, and
find and use charging stations.

The Mercedes me Charge Network
Mercedes me Charge enables access to one of the
largest integrated charging networks nationwide.
With ChargePoint®, EVgo® and Electrify America®
integrated into a single platform, streamlining
payment and charging session activation has never
been easier.
Since Mercedes me Charge integrates into the
Mercedes me connect app, you’ll never need
to download or register for other charging
provider apps.
If you need any assistance, please contact your dealer or call Customer Assistance at [phone].
Complimentary DC Fast Charging at
Electrify America
Once you activate Mercedes me Charge,
you can enjoy two years of unlimited
complimentary 30-minute charging
sessions at Electrify America stations.
To maximize the full potential of your
Mercedes-EQ, including Mercedes me
Charge service, you’ll first need to
register your Mercedes me connect
account and link your vehicle to the
Mercedes me connect app. If you have
not downloaded the Mercedes me
connect app yet, you can do so by
using one of the QR codes below.
Android™ App Store®
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Activating Mercedes me Charge
Activating Mercedes me Charge requires you
to connect your account with our partner,
ChargePoint. This will allow you to access one of
the largest integrated charging networks in the
nation – with ChargePoint, EVgo and Electrify
America on a single platform.
Here’s how to set up
your account within the
Mercedes me connect app:
• Click on “Activate
Mercedes me Charge”
and proceed by clicking
on the “Mercedes me
Charge charging
contract” button
• If you don’t see the
“Activate Mercedes
me Charge” tile, you
can find more detailed
instructions on our
website with this
QR code:
The RFID Card
During the registration process, we
recommend that you enter your RFID
card number (though this step is not
required for registration). This key-sized
card is included in your Welcome Kit,
which can be found alongside the
owner’s manual.
The RFID card allows for easy
authentication and payment at
most stations.
The RFID card is NOT accepted at
Electrify America stations.
Please Note:
If Mercedes me Charge is not activated,
then the complimentary Electrify America
Unlimited Charging will NOT be available.
1-800-367-6372
mbusa.com/charge
Provided by ChargePoint
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Scroll
down
and proceed by clicking
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If you need any assistance, please contact your dealer or call Customer Assistance at [phone].

If you need any assistance, please contact your dealer or call Customer Assistance at [phone].
!
Complimentary DC Fast Charging
at Electrify America
Remember that you receive unlimited
complimentary 30-minute charging
sessions on the Electrify America network
for two years with Mercedes me Charge
activation.
Finding a Charging Station
A quick search using the navigation system on
the center display of your EQB, or on the Mercedes
me connect app, not only locates the charging
stations near you, but the charging station icons
will also indicate their charging speeds:
Types of Charging
While your EQB can go long distances without
a charging stop, sooner or later, you will need
a charge. Here are some options you can
choose from:
LEVEL 1: 2–4 miles (range) per
hour of charging. Slowest
charging speed available. Not
recommended unless no other
option is available. Use a Level 1
cable to plug into a standard
120V household outlet to secure
speeds of up to 1.9 kW.
LEVEL 2: 20–30 miles (range) per
hour of charging. Available for
both home charging and charging
in public. This level lets you
charge up to 9.6 kW on 40 amps
for a full charge overnight.
LEVEL 3: (DC Fast Charging):
The fastest method available.
Station output can range from 50
to 350 kW. Your EQB can support
charging speeds of up to 100 kW,
which charges 10–80% in about
30 minutes.
Please Note:
Consult your dealer, or our website, for
more information on your vehicle’s peak
charge rate, as well as the estimated time
to charge.
Less than 50 kW
50 to 149 kW
150 kW and above
Using Navigation with Electric Intelligence
for long-distance travel:
If you are driving to a destination beyond your
current range, the Navigation with Electric
Intelligence feature will calculate a route that
includes the necessary charging stops for you.
Plus, it prepares the battery for the fastest charge,
minimizing the time spent at the station.
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If you need any assistance, please contact your dealer or call Customer Assistance at [phone].
Finding a charging station
with your Mercedes me
connect app:
Select the charging station
in your app and send the
location to your vehicle.
• Select arrow icon to
navigate to the map
• Select charger icon to
display charging stations
in the map
• Optional: Change
filter settings ( )
to specify your search
results, e.g., “Electrify
America network only”
• Select charging station
from list
• Optional: Send charging
station location to
vehicle to start route
guidance
Finding a charging station using your
MBUX center display:
• Open “EQ” in main menu
• Select “Charging Station Search”
• Optional: Enter station name to filter results,
e.g., “Electrify America”
• Select the charging station
• Choose between “In the Vicinity,”
“Near Destination” and “Along the Route”

If you need any assistance, please contact your dealer or call Customer Assistance at [phone].
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How to Charge in Public
Initiate a charging session with your RFID card:
Hold the charge card to the marked area on the
charging station. This is the preferred method at
ChargePoint and EVgo, but is NOT available at
Electrify America stations. The card must first be
activated through Mercedes me Charge.
Initiate a charging session with the
Mercedes me connect app:
You can use your Mercedes me
connect app to start a charging
session across all networks.
This method is recommended
for Electrify America stations.
• First plug the cable
into the vehicle*
• Open the charging
location in your app
• Select the station ID that
is plugged into your EQB
• Tap the “Charge” button to activate the
charging session
• Stop the charge by pressing the illuminated
button, located next to the charging socket
Initiate a charging session with your
MBUX center display:
• Open charging station details
• Press “Start charging session”
”
• Press the plug
icon, under
the charger
ID, where your
vehicle
is parked
• Press “OK”
to confirm
the charging
session
• Turn off the vehicle to unlock the charger flap
and quickly plug the cable into the vehicle
*Some stations may require authentication first to unlock the
charger cable.
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Learn More
Scan the QR code
for more detailed
information regarding
charging on the go.

Home Charging
Just like a smartphone, home charging lets you
plug in at the end of the day to be charged up
the next morning.
We recommend the ChargePoint® Home Flex wall
box, installed through Qmerit®. Fully connected to
WiFi, it lets you schedule your charging sessions
and set reminders. For more information, scan the
QR code below.
If you need any assistance,
please contact your dealer
or call Customer Assistance
at [phone].