Merlin 1030 User manual

AT&T
MERLIN
™
COMMUNICATIONS SYSTEM
User’s Guide:
Models 1030 and 3070
with Feature Module 2

Table of Contents
Available Features
Key to Symbols
Placing Calls
Outside Calls
Dial Access Line Pools
Line Request
Intercom Calls
Ringing Intercom Calls
Announced Intercom Calls
Answering Calls
Fixed Features
Hold
Transfer
Transfer with Voice Announcement
Conference
Drop
Speaker
On-Hook Dialing
Monitor-on-Hold
Group Listening
Message
Recall
Custom Features
Basic Programming Instructions
Outside Auto Dial
Page
2
3
4
4
4
5
5
6
6
7
8
8
9
9
10
Saved Number Redial
Last Number Redial
Manual Signaling
Loudspeaker Page
Group Page
Auto Answer-All
Auto Answer-Intercom
Call Coverage
Coverage Inhibit
Using Call Coverage and Coverage Inhibit
to Forward Calls
Do Not Disturb
Privacy
Touch-Tone Enable
Account Number Entry
Call Park
Call Pickup
11 Ringing and Line Selection Options
11
11
Ringing Options
12 Programmable Line Ringing
12
Personalized Ringing
Voice Announcement Disable
Automatic Line Selection
Using PBX, Centrex, or Custom Calling Features
Optional Equipment
Hands-Free Unit
Special Characters in Programmed Dialing Sequences 17 Placing Calls
Auto Intercom 18
Answering Calls
Ringing Intercom Calls 18
Automatic Multipurpose Adapter
Announced Intercom Calls 19
Manual Multipurpose Adapter
One-Touch Transfer
Personal Speed Dial
Index
System Speed Dial 20
Feature Programming Chart
Using a System Speed Dial Button 21
Page
22
23
24
25
27
28
29
30
31
31
32
33
34
35
36
37
38
38
38
40
40
41
42
43
43
43
43
44
44
45
46
13
13
14
14
16
19
20

Available Features
Use line buttons to call peo-
ple who aren’t connected to
your
MERLIN system.
Tailor your voice terminal to
meet your individual needs
by programming available
buttons with custom
features.
Touch Intercom-Ring or
Intercom-Voice to use the
MERLIN system Intercom
feature.
Use Conference, Drop,
Transfer, and Hold for effi-
cient call-handling.
Test your voice terminal and
program its features by
sliding the T/P switch to
T (Test) or P (Program).
Touch Speaker for On-Hook
Dialing and Group
Listening.
Touch Recall to disconnect
a call without hanging up
your handset.
Call your MERLIN system
attendant for messages
when the light is on next to
Message.
2
Adjust the volume of your
voice terminal’s speaker
and ringing using the
Volume Control.
Read on to learn how to use these features ... and many more.

Key To Symbols
The following symbols are used throughout this guide to illustrate the steps for using your MERLIN system voice terminal.
After you are familiar with the steps, use the symbols to remind you how to perform each procedure.
Lift your handset.
555-1234
Transfer
Don’t lift your handset.
Hang up your handset.
Touch a button.
(The symbols for buttons
are shaded and labeled
to look like the buttons
on your voice terminal.)
Dial a number.
(An outside number, an
intercom number, a
feature code, or an ac-
count number.)
Since each symbol represents one action, a sequence of two or more symbols illustrates a procedure. For example:
Intercom
Ring
++
means lift your handset, touch Intercom-Ring, and dial an intercom number.
Slide the T/P switch to
the P position.
Slide the T/P switch to
the center position.
intercom
number
3

Placing Calls
With your MERLIN™ system, you can place two types of calls:
outside calls and intercom calls.
●
●
●
●
OUTSIDE CALLS
To call someone who is not connected to your MERLIN system:
Lift your handset.
The MERLIN system automatically selects an available outside
+
line.
outside
Dial the number.
number
NOTE: When the red light is on next to a line button, it means
you are using that line or will get that line if you lift your hand-
set. When you lift your handset to place a call, the green light
goes on next to the red light to show that the line is busy.
To select a specific outside line:
Touch the button for that line.
555-1234
Lift your handset. +
Dial Access to Line Pools
Your MERLIN system may be “pooled,” meaning one or two
buttons give you access to a group of outside lines. You may
have more than one pool of lines; for example, you may have
a pool of local lines, a pool of WATS lines, and a pool of Foreign
Exchange lines. When you have more than one line pool, you
may need to dial a code to select a line from the line pool you
want before you can place your call. Ask your system ad-
ministrator for a list of line pool codes for your system. 4

To select a particular line pool before placing a call:
●
●
●
●
●
●
Touch one of the line pool buttons.
Lift your handset.
When you hear a dial tone, dial the code for the line pool
you want.
When you hear another dial tone, dial the outside
telephone number you want.
Pool Access
+++
Line Request
If you are waiting to use a line that is busy, you can have the
MERLIN system signal you when the line is free:
Without lifting your handset, touch the button for the busy
line.
The red light next to the button goes on.
When you hear the voice terminal ring briefly, indicating
555-1234
+
the line is available, lift your handset.
You cancel your Line Request when you touch another line but-
ton or when you receive or place another call.
INTERCOM CALLS
Each voice terminal connected to your MERLIN system has a
unique 2-digit intercom number. You dial intercom numbers to
place either ringing or announced intercom calls to people con-
nected to your MERLIN system.
line
pool
code
outside
number
5

Ringing Intercom Calls
Place ringing intercom calls when you want to have a two-way
conversation with people connected to your
MERLIN system.
Your calls ring at their voice terminals, and your co-workers lift
their handsets to hear you and to talk with you.
To place a ringing intercom call:
●
●
●
Touch Intercom-Ring.
Lift your handset.
Dial the 2-digit MERLIN system intercom number.
Intercom
Ring
++
intercom
number
Announced Intercom Calls
When you place an announced intercom call, your co-worker
hears your voice through the voice terminal speaker. If your co-
worker wants to respond to your announcement, he or she
speaks through the handset. Your voice announcements do not
interrupt your co-workers’ outside calls, so if you need to, you
can make an announcement to someone who is busy on
another line.
To announce your call through another person’s voice terminal
speaker:
●
●
●
●
Touch Intercom-Voice.
Lift your handset.
Dial the 2-digit MERLIN system intercom number.
When you hear a beep, speak into your handset.
Intercom
Voice ++
intercom
number
If you try to place an announced intercom call to a voice terminal
that is programmed to prevent voice announcements (see
“Voice Announcement Disable,” page 40), your call becomes
a ringing intercom call. 6

Answering Calls
To answer a call:
●
Lift your handset.
You are automatically connected to the incoming call.
You can tell what kind of call you’re receiving by the way your
voice terminal rings.
Intercom = two short and one long ring
Outside = one long ring
Transferred = one short and one long ring
You may personalize these rings to distinguish the ringing of
your voice terminal from that of others in your office (see “Per-
sonalized Ringing,” page 40).
7

Fixed Features
Fixed features are the features assigned to the permanently
labeled buttons on your voice terminal.
HOLD
To put a call on hold:
●Touch Hold.
Hold
Pause
When you put a call on hold, the green light next to the call’s
line button flashes rapidly. If someone else puts a call on hold
from another voice terminal, the green light flashes slowly next
to the call’s line button on your voice terminal.
To take a call off hold:
●Touch the held call’s button.
555-1234
When you leave a call on hold for more than a minute, your voice
terminal rings to remind you the call is still on hold.
8

TRANSFER
To transfer an outside call from your voice terminal to another
MERLIN system voice terminal:
●
●
●
Touch Transfer.
Dial the other voice terminal’s intercom number.
Hang up.
Transfer
++
intercom
number
If the call is not answered within a few rings, it rings at your voice
terminal again.
Transfer with Voice Announcement
To announce a transferred call:
Transfer
●
●
●
●
●
Touch Transfer.
Touch Intercom-Voice.
Dial the intercom number of the voice terminal to which you
want to transfer the call.
Announce the call through your handset.
Hang up.
++
Intercom
Voice
+
intercom
number
9

CONFERENCE
You can place a call that includes up to two outside lines, two
intercom lines, and your line. To set up a conference call when
you already have one of the participants on the line:
●
●
●
●
●
●
●
●
Touch Conference.
Touch a line button (or Intercom-Ring, or Intercom-Voice).
Dial an outside number (or an intercom number).
When the other person answers, announce the conference
Conference ++
555-1234
outside
call.
Repeat this procedure for each person you intend to include in
the conference. If you don’t want a participant to listen as you
set up the rest of the call, touch Hold before repeating the pro-
cedure. To take the person off hold:
Touch Conference.
Touch the button for the line you put on hold. Conference +
555-1234
If you have several lines on hold, repeat this procedure for each
one.
To remove yourself from a conference call without ending the
call:
Touch Hold.
Hold
Pause
To rejoin the call:
number
Touch a button associated with a line active in the call.
555-1234
10

●
●
●
●
●
Drop
To disconnect a busy or unanswered line when you’re trying to
set up a conference call, or to disconnect one person at a time
from a conference call:
Touch Drop.
Touch the button of the line you want to disconnect.
If you’re setting up a conference call, remember to touch Con-
ference again before trying to add another call to the
conference.
Drop
Stop
+
555-1234
NOTE: You must use the Drop feature when you want to discon-
nect one person from a conference call. If you press the switch-
hook, you end the call.
SPEAKER
You can use your voice terminal’s speaker to monitor a call as
you dial it, to monitor a call on hold, and to let a group listen to
your conversation.
On-Hook Dialing
Instead of using your handset to listen while you place a call,
you can use your voice terminal’s built-in speaker:
Touch Speaker.
The green light next to Speaker goes on, and you hear a dial tone
through your voice terminal’s speaker.
Dial the number.
Speaker ++
outside
number
When you hear the other person answer, lift your handset.
11

If the line is busy, or if you get no answer:
●Touch Speaker to cancel the call.
You can use On-Hook Dialing any time instructions tell you to
lift your handset before dialing. Simply touch
Speaker instead
of lifting your handset.
Monitor-on-Hold
When you’ve been put on hold, you can hang up and continue
working while you wait for the person to return to the call:
Speaker
●
●
●
Touch Speaker.
Hang up.
When you hear the other person return to the call, lift your
Speaker
++
handset.
Group Listening
To let others in the room hear your telephone conversation:
●Without hanging up your handset, touch Speaker.
You can speak to the other person only through your handset
unless you have an optional Hands-Free Unit (see “Hands-Free
Unit,” page 43).
NOTE: Before hanging up, touch Speaker again. This prevents
a squeal from the speaker as your handset comes close to it.
Speaker
12

MESSAGE
Your MERLIN system attendant can let you know that a
message is waiting for you by turning on the light next to
Message.
If you have a 5-button voice terminal, you do not have a Message
button. However, you can program a button to act as a Message
button (see “Basic Programming Instructions,” page 14, and the
Feature Programming Chart, page 48).
To turn off the Message light:
Message
●
●
Touch Message.
RECALL
To disconnect a call without hanging up your handset:
Touch Recall.
Recall
NOTE: If you have PBX, Centrex, or Custom Calling features,
touch Recall any time instructions call for a switchhook flash.
If you press the switchhook, you disconnect your call.
13

Custom Features
Custom features are features that you select and program for
your voice terminal. The basic programming instructions below
describe the procedure you follow to program features on your
voice terminal. You can program most custom features on the
available buttons on your voice terminal; however, if you have
a limited number of feature buttons available, you can dial
special codes to use many of the custom features. Read through
each feature’s description before you program it on your voice
terminal.
BASIC PROGRAMMlNG INSTRUCTIONS
Using the following simple procedure, you can assign and
reassign custom features to any buttons that are not already
assigned outside lines, intercom lines, or fixed features.
●
●
●
●
●
●
Label the button(s) you want to program.
Slide the T/P (Test/Program) switch on the left side of
the voice terminal to the P(Program) position.
The voice terminal rings every 5 seconds to remind you that
you are programming and that you cannot place or receive
calls.
Without lifting your handset, touch the button you
want to program.
Dial the feature’s programming code and any other
numbers required.
If you want to program other buttons, repeat the two
previous steps.
Slide the T/P switch to the center position.
Home
+++
programming
code
14

NOTE: If you make a mistake entering a programming code,
simply touch the button again and reenter the code.
The following feature descriptions include feature programming
codes and brief programming instructions. For example:
To program:
• T/P to P • Touch the button • Dial * 90 • T/P
to center
means slide the T/P switch to P, touch the button you want to
program, dial the programming code (in this case, * 90), and
slide the T/P switch to the center position.
15

OUTSIDE AUTO DIAL
Use the Outside Auto Dial feature for one-touch dialing of fre-
quently used telephone numbers, PBX, Centrex, or Custom
Calling feature codes, or account numbers. You can include up
to 16 numbers and special characters in an Auto Dial sequence.
To program:
• T/P to P • Touch the button • Dial * 90 +
a telephone number, a PBX, Centrex, or
Custom Calling feature code, or an account
number • T/P to center
●
●
●
To use the Outside Auto Dial feature:
Without lifting your handset, touch the Outside Auto Dial
button for the number you want to dial.
Your voice terminal speaker goes on, and you hear dialing.
When you hear the other person answer, lift your handset.
++
Home
If the line is busy or if no one answers: Speaker
Touch Speaker to cancel the call.
Any time instructions in this guide tell you to dial a number, you
can touch an Outside Auto Dial button instead if you have one
for the number you want to dial.
16

Special Characters in Programmed Dialing Sequences
You may occasionally need to program a pause, stop, or switch-
hook flash into an Outside Auto Dial or Speed Dial sequence,
or you may need to switch from rotary to Touch-Tone signals in
the middle of a programmed dialing sequence. To do so, you
must enter the following special characters when you program
the sequence.
Pause. To program a pause (1.5 seconds) into a dialing se-
quence (for example, between a line pool access code and an
outside telephone number):
●
Touch Hold (Pause).
Hold
Pause
Stop. To program a stop into a dialing sequence (for example,
between an alternate long distance telephone number and your
access code):
●Touch Drop (Stop). Drop
Stop
To resume the dialing sequence after the stop, touch the Auto
Dial button or dial the Speed Dial code again.
Touch-Tone Enable. To program Touch-Tone Enable into a dial-
ing sequence (for example, to use a credit card authorization
service):
●
Touch Transfer.
Transfer
Switchhook Flash. To program a switchhook flash into a dial-
ing sequence (for example, in a PBX, Centrex, or Custom Call-
ing feature code):
Touch Recall.
Touch Hold (Pause).
Recall +Hold
●
●
Pause
17

AUTO INTERCOM
Use the Auto Intercom feature for one-touch dialing of intercom
numbers.
If you program this feature on a button with lights, the green light
next to the button goes on when the person at that intercom
number uses his or her voice terminal or uses the Do Not Disturb
feature. You can use an Auto Intercom button whenever you
would usually dial an intercom number.
To program:
• T/Pto P • Touch the button • Dial * 91 +
a MERLIN system intercom number • T/P
to center
Ringing Intercom Calls
To place a ringing intercom call with one touch:
●
●
●
Touch the Auto Intercom button for the intercom number
you want to dial.
Your voice terminal speaker goes on and you hear ringing.
John +
NOTE: If the red light next to Intercom-Voice is on, touch
Intercom-Ring before you touch the Auto Intercom button.
When you hear the other person answer, lift your handset.
If the line is busy or if no one answers:
Touch Speaker to cancel the call. Speaker
18

Announced Intercom Calls
To place an announced intercom call:
●
●
●
If the red light next to it is not already on, touch Intercom-
Voice.
Touch the Auto Intercom button for the intercom number
you want to dial.
Your speaker goes on, and you hear a beep.
Lift your handset and begin speaking.
Intercom
Voice
John
++
One-Touch Transfer
If you have an Auto Intercom button for the intercom number
to which you want to transfer an outside call, you can transfer
the call with one touch.
●
●
Touch the Auto Intercom button.
Hang up.
John
+
19