Avaya 1408 User manual

C T I I N S I G H T w w w .c o n s ol t e c h .c o m
Avaya 1408/1416 Digital Phone User Guide
Avaya 1408/1416 Digital Phone User Guide
Answering and Making Calls
Answering a call
If you are not already on a call, li the handset. If you are already on a call, press
the alerng call appearance buon (slow ashing green lamp) puts the exisng
call on hold and answers the alerng call. To answer the call on speakerphone,
press the SPEAKER buon. To answer the call using a headset, press the HEAD-
SET buon.
Making a call
1. For local calls dial 9 and the number you want to call.
For long distance calls dial 9-1 and the number
2. When answered, either li the handset or connue on speakerphone.
Calling a person from the call log
1. Press the CALL LOG buon.
2. Scroll le or right to view a separate list of all, missed, answered, or outgoing
calls.
3. Scroll up or down to select the person or number you want to call.
4. Press the OK buon or the Call so key
Calling a person from the contacts list
1. Press the CONTACTS buon.
2. Scroll up or down to select the person or number you want to call.
3. Press the OK buon or the call so key.
Transferring Calls
Transferring a Call
1. While connected to the call you want to transfer,
press TRANSFER.
2. Dial the telephone number.
3. Press TRANSFER again to complete the transfer.
Transferring to Voicemail
1. When connected to a call, press the
Message key. You can sll connue talking.
2. Dial the extension number of the user or
group and press Select.
Conference Calls
Making a conference call
1. While acve on a call, press the CONFERENCE buon. The call is put on hold.
2. Call the person you want to add to a conference.
3. When they answer, if they want to join the conference press the CONFERENCE
buon again. If they do not want to join the conference, press the DROP buon.
Then press the fast ashing green buon.
Adding a person to a conference call
1. Press the HOLD buon to put the conference on hold.
2. Call the person you want to add to a conference.
• When they answer, if they want to join the conference press the CONFERENCE
buon again.
• If they do not want to join the conference, press the DROP buon. Then press
the fast ashing green buon to rejoin the conference.

Contacts
Adding a new contact
1. Press the CONTACTS buon.
2. Press the More so key.
3 Press the New so key.
4. Enter the name using the dial pad. To enter characters using the dial pad:
a. Repeatedly press the number key that corresponds to the leer
or number you want to enter unl it is displayed.
b. Pause before entering the next characters if on the same key.
c. To enter a space, press 0.
d. Enter remaining leers or numbers.
e. Press the Bksp so key to delete the last character.
5. Press the OK buon or the OK so key.
6. Enter the telephone number.
7. Press the Save so key or the OK buon.
Adding an entry from the call log to your contacts list
1. Press the CALL LOG buon.
2. Scroll to the number that you want to add to your contacts list.
3. Press the Details so key.
4. Press the +Contact so key.
5. To edit the name or number, scroll up or down and edit as appro-
priate.
6. Press the Save so key or the OK buon.
Eding a contact
1. Press the CONTACTS buon.
2. Scroll to the contact you want to edit.
3. Press the Details so key.
4. Press the Edit so key.
5. Scroll up or down to choose the eld you want to edit.
6. Use the dial pad and so keys to make changes to the contact informaon.
7. Press the Save so key or the OK buon to save your changes.
Call Pickup This feature allows a user to answer calls ringing at
another phone
To answer a ringing phone, press the Call Pkup buon
and enter the extension of the phone that is ringing.
That call will now be on the user’s phone that picked up.
Call Park This feature can put a call on hold and retrieved from any
other extension within the oce.
1. Whenever you receive a call and wish to Park it, press
[CPark1] or [CPark2], [CPark3].
2. Because you parked the call you will see a diamond shape w
next to park slot you selected. Everyone else will see an un-
derline under the parked slot, i.e. CPark1.
To retrieve the call from another extension 1. Press the park
slot that you were noed to retrieve, i.e. CPark1
Do Not Disturb Send all calls directly to voicemail
1. To acvate press [DND]. When this feature is acvated you will see  next
to the feature. You will hear a half ring as a reminder when a call comes in and
[DND] is acvated. When you pick-up the handset while [DND] is acvated
you will hear a stuered dial-tone as another reminder, however you will sll
be able to make calls.
2. To deacvate press [DND] again.
Direct to Voicemail Transfer calls without ringing the user’s
phone
1. Once you have the caller on the phone press
[Transfer].
2. Press [DirectVM] or [DVM].
3. Wait for the announcement instrucng you to enter
the user’s extension number.
4. Press [Transfer] right away
Call user’s voicemail directly
1. Pick up handset and press [DirectVM] or [DVM].
2. Wait for the announcement instrucng you to enter
the user’s extension number.
3. Enter user’s extension and leave a message aer the
tone.
Intercom This feature allows you to page another user’s phone.
1. Press [IAuto]/ [Intercom]
2. Enter the user’s extension followed by # or press [Done]
3. The other user will hear a tone indicang they are being intercom. However,
if the user is currently on a call the phone will ring to user and a regular call.
Page Page all phones in the system
1 . Press [Page] or #[9]
2. Make your announcement
3. Press [Drop] or hang up handset
Forwarding Calls
Forward Unconditionally (External forwarded numbers)
1. Press the Features soft key
2.Use to scroll the menu to Fwd Uncon.
· To switch off forward unconditional, press the Off soft key.
· To change the forwarding settings, press the Edit soft key. Use 
to scroll through the editing options.
 Use to switch the forwarding on or off.
 Use to select which calls should be forwarded. The options are
External Only , External and Group , Non Group Calls and All
Calls .
 Select Edit to change the number to which calls are forwarded.
Follow Me (Redirect to another extension)
1.Press Features. Use to highlight Forward. Press Select.
2.Use to highlight Follow me To. Press Select.
3. Dial the number of another user. When the number matches the
user, the name appears. Alternatively, use the
Dir soft key to select a user from the directory.
· Save
Save the selected number as the follow me to destination. All calls to
your extension number will be
redirected to that destination.
· Clear
Clear the currently selected or set number.
· Back
Go back to the previous menu.
Common Phone Features (Not available with every system, check with your administrator)
C T I I N S I G H T

Voicemail
Voicemail
Visual Voice Controls
Allows you to see your voicemail options on your phone screen rather than following spoken mailbox prompts. You can use to move between the visual voice
mail screens.
To access your Voicemails or your Group Voicemails:
1. Press Voice or [Message] buon.
2. You’ll be able to access the following menus:
 Listen
You will be presented with the following message categories for your messages:
· New (X)
· Old (X)
· Saved (X)
1. Use the feature key to select the category, for example New.
The rst message in the selected category will play; and the available controls
will be:
· Previous – Plays previous message
· Next - Plays next message.
· << - rewinds current message by 5 sec
· >> – fast forwards current message by 5 sec
· Pause- pauses the current message/resumes playing
· Delete - Delete the current message.
· Save - Change the current message's category to 'saved'
· Copy- Copy the message to another mailbox or mailboxes. If selecng more than one mailbox, the entries must be separated with a #.
To add a covering message to the copied voicemail.
1. Press Copy, and add the recipients. The feature keys change to the copy opons.
2. Press Pre-Rec
3. Record your message
4. Press Stop
5. Press Listen to check your message. You can change the message by selecng Pre-Rec again.
6. Press Send.
 Message
Record and send a voicemail message to another mailbox
 Greeting
Change the main greeng used for callers to your mailbox. If no greeng is selected then the default system greeng is used. By pressing
Greeng you will have the following opons:
To change your mailbox greeng:
· Record - starts recording a new greeng.
· Listen - to hear your current greeng.
· Submit - saves the new greeng.
· Delete - deletes your current greeng.
 Email
This control allows you to change the current voicemail to
email mode being used for new messages received.
Use Change to change the selected mode.
Press Done when correct mode is displayed. The possible
modes are:
· Email Mode O – Voicemail to email is disabled
· Email Mode Copy - New voicemail messages are copied to
email and original is le in voicemail box
· Email Mode Fwd - New voicemail messages are forwarded to
the user’s email and original is deleted from voicemail box
· Email Mode Alert – A alert email is sent. Original message is
not aached and is le in the voicemail box
* Voicemail systems vary, but your IP Oce is equipped with Visual Voice. For tradional use of your voicemail system check with your sys-
tem administrator.
C T I I N S I G H T