Midco W56P User manual

1
Cordless
Hosted VoIP
Quick Start Guide
Get the most out of our Hosted VoIP service
with these handy instructions for the Yealink
W56P/W56H IP DECT cordless device.

© 2018 Midcontinent Communications. All rights reserved. 2
Contents
Equipment...................................................................................................................... 4
Base Station .....................................................................................................................................4
Handset and Charger Cradle ...................................................................................................7
Features............................................................................................................................12
Physical Features...........................................................................................................................12
Main Menu ............................................................................................................................... 12
Ringtones ........................................................................................................................................ 14
Calls...............................................................................................................................................15
Contacts.................................................................................................................................. 23
Voicemail............................................................................................................................................. 25
Online Resources ........................................................................................................ 27
Helpful Tools and Tips.................................................................................................................27
My Account and Bill Pay................................................................................................................ 27
Policies .............................................................................................................................................27
24/7 Support............................................................................................................................. 27

© 2018 Midcontinent Communications. All rights reserved. 3
Make the Right Connection
Thanks for choosing Midco for your business Hosted VoIP service!
Your experience with this service matters to us. We hope you find this
quick start guide is a helpful tool to get you going with this service.
We have even more tips and tools at Midco.com/Business/Support,
where you can learn more about different features, read common
questions and answers, and get tips about your services. This is where
you can also find help using our online management tool, known as the
CommPortal.
Please note that some features must be enabled on your account so
that you can use them. Contact our business support team for
questions and assistance at 1.800.888.1300.

© 2018 Midcontinent Communications. All rights reserved. 4
Equipment
This phone is a full-featured mobile
device, which provides reliable
and convenient wireless voice
communications. In addition, it provides
many widely accepted benefits of the
DECT standard, including high security,
scalability and low power consumption.
This equipment comes with a base
station, charger cradle and cordless
handset.
Base Station
Set up the base station and the charger cradle at a central location on a flat,
non-slip surface. The device’s unobstructed coverage is:
•Indoors: 65-165 feet
•Outdoors: 985 feet
To connect the power (over Ethernet):
Connect the Ethernet cable between the internet port on the base station and an
available port on the in-line power switch/hub. After successful startup, all LEDs
on the base station illuminate green in sequence.

© 2018 Midcontinent Communications. All rights reserved. 5
Base Station Description
After the base station starts
up successfully and the
handset is registered to the
base station, all LEDs on the
base station illuminate green
in sequence.
Item Description
1
Paging key
•Locates a misplaced handset.
•Toggles the registration mode.
•Resets base station to factory settings.
2
Registration LED
Indicates the mode of the base station:
•Fast flashes green when base
station is in paging mode.
•Slow flashes green when base
station is in registration mode.
•Illuminates solid green when at least one
handset is registered to a base station.
3
Network Status LED
Indicates the network status:
•Slow flashes green when
network is unavailable.
•Illuminates solid green when
network is available.
4
Power Indicator LED
Indicates base station’s power status:
•Slow flashes green during base
station firmware upgrade.
•Illuminates solid green when
base station is powered on.

© 2018 Midcontinent Communications. All rights reserved. 6
To restart the base station via the handset:
1. Press OK to enter the main menu.
2. Select Settings, System Settings and then Base Restart.
3. Enter the system PIN (default: 0000).
4. Press Done.
The registration LED and network status LED will turn off simultaneously. After a
period of time, the LED indicators will illuminate solid green again, indicating the
base station has restarted successfully.
To reset the base station via the handset:
1. Press OK to enter the main menu.
2. Select Settings, System Settings and then Base Reset.
3. Enter the system PIN (default: 0000).
4. Select Done.
All individual settings for the base station will reset to factory defaults. This may
take a few minutes. Do not power off until the base station starts up successfully.

© 2018 Midcontinent Communications. All rights reserved. 7
To set up the charger cradle and charge the handset:
1. Connect the USB plug on the charger cradle to the
DC5V port on the power adapter.
2. Connect the power adapter into an electrical power
outlet.
3. Place the handset in the charger cradle.
The handset batteries take about three hours to fully charge. After charging,
the handset is ready for use. The batteries’ charging status displays in the top
right corner of the handset’s LCD screen – and will indicate a low battery status.
To restart the handset:
1. Press OK to enter the main menu.
2. Select Settings, System Settings and then Handset Reset.
3. The handset will ask, “Reset handset to default?” Press Yes to reset the
handset or No to cancel.

© 2018 Midcontinent Communications. All rights reserved. 8
Handset Overview
The main hardware components of the W56P/W56H handset are the LCD screen
and the keypad.

© 2018 Midcontinent Communications. All rights reserved. 9
Item Description
1Earpiece Outputs audio during the earpiece call
2
Power Indicator LED
Indicates handset power and some feature statuses.
•Receives an incoming call (fast flashing red)
•Receives a voicemail or a missed
call (slow flashing red)
•Battery charging (solid red)
3
LCD Screen Shows call information, handset status,
icons and prompt messages.
4
Soft Keys Perform various actions on the LCD screen
through specified selection keys.
5Message Button Accesses voicemail or missed calls.
6Speaker Button Switches between earpiece and speaker modes.
7
Up and Down
Navigation Buttons
•Move the cursor.
•Act as shortcuts.
•Scroll through displaying information.
8
Left and Right
Navigation Buttons
•Move the cursor.
•Act as shortcuts.
•Adjust the ringer volume.
•Switch among the on-screen selection options.
9
Power/End Call Button
•Returns user from the menu screen to the
idle screen with a short press of the button.
•Turns the handset on or off when user
holds down button for one second.
•Cancels actions or ends a call.
•Rejects an incoming call.
10
Call Button •Answers an incoming call.
•Enters the redial calls list.
•Places a call in earpiece or earphone mode.
11 Alphanumerical
Keypad
Allows entry of digits, letters and special characters.
12 TRAN Button Transfers a call to another party.
13 Mute Button Toggles mute feature on or off.
14 Microphone Picks up audio during earpiece and hand-free calls.
15 Speaker Provides hands-free (speaker) audio output.
16 3.5 mm Earphone Jack Allows connection to a standard 3.5 mm earphone.

© 2018 Midcontinent Communications. All rights reserved. 10
The following icons may appear on the handset’s LCD screen.
Icon Description
Earpiece mode on
Earpiece mode off
Speaker mode on
Keypad locked
Voicemail present
Silence mode on
Call forward
Contact
Received calls
Missed calls
Placed calls
Call on hold
Call muted
Conference call
Do not disturb
Intercom call
Shared line on idle
Shared line actively dialing, in conversation,
or placed on private hold
Share line receiving an incoming
call, or placed on public hold
Unassigned outgoing line
Anonymous call enabled
Anonymous rejection enabled

© 2018 Midcontinent Communications. All rights reserved. 11
To turn the handset on, use one of these options:
•Press and hold the Power/Call button until the screen lights up.
•Place the handset in the charger cradle. The handset will turn on automatically.
To turn the handset off:
When the handset is idle, press and hold the Power/End Call button.

© 2018 Midcontinent Communications. All rights reserved. 12
Features
Physical Features
In ideal, unobstructed conditions, the cordless device includes these distance
and time capabilities. Keep in mind that other wireless devices, concrete or brick
walls, and competing wireless signals from neighbors can interfere with the
device’s range.
•Indoors range: 65-165 feet
•Outdoors range: 985 feet
•Standby time: 400 hours
•Talk time: 30 hours
Main Menu
The top-level menu consists of seven items:
•Status
•Intercom
•Voicemail
•Call Features
•Directory
•Settings
•History
To access the main menu on the handset:
1. When the handset is idle, press OK. The seven menus appear as icons on
screen.
2. Use the up, down, left and right navigation buttons to scroll through, and
select menu items.
3. Press OK to enter the submenu you prefer.

© 2018 Midcontinent Communications. All rights reserved. 13
Number Description
1Displays the selected menu item name.
2
Displays the main menu icon
Status: Displays the base, handset and line status.
Intercom: Makes an internal call to another Yaelink cordless device.
Voicemail: Accesses voicemail.
Call Features: Accesses call features for call forward, do not disturb
(DND), call waiting, anonymous call rejection and anonymous call.
Directory: Accesses the contact directory and favorites.
Settings: Configures the handset settings.
History: Accesses the call history list.
3Displays the two soft key labels.

© 2018 Midcontinent Communications. All rights reserved. 14
Ringtones
You can set different ringtones to distinguish the incoming lines from each other
on your handset, or to distinguish an incoming intercom call.
To configure ringtones:
1. Press OK to enter the main menu.
2. Select Settings, Audio, Ring Tones and then Melodies.
3. Use the up or down navigation buttons to highlight the Intercom Call option
or the desired line.
4. Use the right or left navigation buttons to select and listen to
different ringtones.
5. Select Save to accept the change or Back to cancel.
To adjust the ringer volume using the menu:
1. Press OK to enter the main menu.
2. Select Settings, Audio, Ring Tones and then Volume.
3. Use the left or right navigation buttons to decrease or increase the
ringer volume.
4. Select Save to accept the change or Back to cancel.
To adjust ringer volume when the handset is idle or ringing:
•Use the left navigation button to decrease the ringer volume or the right
navigation button to increase the ringer volume.
•Press Save to accept the change or Back to cancel.

© 2018 Midcontinent Communications. All rights reserved. 15
Call Features
To place a call:
1. Use the keypad to enter the desired number.
2. Press the Call button or OK.
To place a call if there are multiple lines assigned to your handset as outgoing lines:
1. Press Line to select the desired line. (If you don’t select a line, the handset will
use the default outgoing line.)
2. Select OK or Dial.
3. Use the keypad to enter the desired phone number.
4. Press the Call button or OK.
To place a call from the local directory:
1. Press OK to enter the main menu.
2. Select Directory.
3. Use the up or down navigation buttons to highlight the contact you
want to call.
4. Press the Call button to place the call.
•If the contact has one number in your directory, the device will dial
the number.
•If the contact has multiple numbers stored in your directory, the
screen will display each number. Press the up or down navigation
buttons to locate the desired number and highlight it. Press the Call
button.
OR
1. When the handset is idle, press the down navigation button.
2. Use the up or down navigation buttons, and highlight the desired number.
3. Press the Call button to place the call.
•If the contact has one number in your directory, the phone will dial the
number.
•If the contact has multiple numbers stored in your directory, the screen
will display each number. Press the up or down navigation buttons to
locate the desired number and highlight it. Press the Call button to
place the call.

© 2018 Midcontinent Communications. All rights reserved. 16
To place a call from the call history:
1. When the handset is idle, press History.
2. Use the up or down navigation buttons to highlight the desired list, and then
press OK.
3. Use the up or down navigation buttons to select a previously dialed number.
4. Press the Call button to place the call.
To place an internal call to one handset via another handset:
This feature applies when calls are made to another Yaelink cordless handset
registered to the same base station.
1. Press OK to enter the main menu, and select the Intercom button. Or, press
the up navigation button.
2. The screen will display other registered handset names. Press the up or down
navigation buttons to highlight the handset you want to call. Or, select All HS
to dial all handsets.
3. Press the Call button, the speaker button or OK to place the call.
To place a new call during an active call via the handset:
1. Press New Call to place the active call on hold.
2. Use the keypad to enter the desired number in the Call To field.
3. Press the Call button, the speaker button or OK to place the call.
You can place up to two calls at the same time on your handset.
To redial the last dialed number:
Press the Call button twice when the handset is idle. It will dial the last dialed
number.
To redial a previously dialed number:
1. When the handset is idle, press the Call button.
2. Use the up or down navigation buttons to select a previously dialed number.
•If the number needs to be edited, select Options and then Edit Before
Call to edit the number.
3. Press the Call button again.

© 2018 Midcontinent Communications. All rights reserved. 17
To answer a call:
You can answer a call in three ways:
•Using the handset: Press the Call button or Accept.
•Using the speaker: Press the speaker button.
•Using the headset: With a headset connected, press Accept.
To ignore an incoming call:
Press Silence or the End Call (red phone) button.
To answer a call while on another call:
Press the Call button, the speaker button, OK or Accept. This places the original
call on hold and answers the incoming call.
To end a call:
Either press the End Call (red phone) button, or place the handset in the
charger cradle.
To check the local call history:
1. When the handset is idle, press History.
2. Use the up or down navigation buttons to highlight the desired call history
list, and then press OK.
3. Use the up or down navigation buttons to highlight a previous local call, and
then select OK.
The screen will display the detailed information about the caller.
To mute a call:
During an active call, press the Mute button to mute your voice. Press the Mute
button again to unmute the call.
Call Hold
To place a call on hold:
During a call, press Options and then Hold.
•If you have a call on hold and then place the handset on the charger
cradle, the call will continue to hold and will not disconnect.
To resume a held call:
When one call is on hold:

© 2018 Midcontinent Communications. All rights reserved. 18
•Press Resume, the speaker button or the Call button.

© 2018 Midcontinent Communications. All rights reserved. 19
When two calls are on hold:
•Use the up or down navigation buttons to select the appropriate call, and
press Resume
•Select Swap to switch between the two calls.
Call Park
The call park feature allows you to put a call on hold on one phone and continue the
conversation from another desktop calling device.
To park a call:
1. After answering the call, press the Transfer softkey.
2. Dial 101.The call is now held in Call Park 1.
•If you are parking more than one call at a time, dial 102 for Call Park
2, dial 103for Call Park 3, and so forth.
You can end the call only after the call is transferred.
To retrieve a parked call:
1. Press the Call button to hear the dial tone.
2. Dial *46,and then dial 101to pick up Call Park 1.
•Dial 102to retrieve Call Park 2,dial 103for Call Park 3, and so
forth.
3. Press the Dial button to answer the parked call.
Speed Dial
You can assign up to eight speed dial numbers – making it easier to call important
or frequently called contacts.
To assign a speed dial number:
1. Access the speed dial setup in one of these ways:
•Press OK to enter the main menu. Select Settings, Telephony and then
Speed Dial.
•On the keypad, press and hold down a number not already assigned to a
number for speed dial.
The screen will display all the available speed dial keys.

© 2018 Midcontinent Communications. All rights reserved. 20
2. Use the up or down navigation buttons to highlight the desired speed dial key,
and then press Assign.
3. Select the desired contact from the directory. Press OK to assign the number
to the selected speed dial key.
•If more than one number is stored for the contact, use the up or down
navigation buttons to select one number. Press OK.
To delete a speed dial number:
1. Press OK to enter the main menu.
2. Select Settings, Telephony and Speed Dial. The screen will display all the
available speed dial keys.
3. Use the up or down navigation buttons to highlight the desired speed dial key.
4. Press Options and then Clear Key to delete the assigned speed dial
number.
To place a call using a speed dial key:
When the handset is idle, use the keypad to press and hold the number assigned to
the number you want to call.
Auto Answer
With auto answer, you can answer incoming calls by picking up the handset from
the charger cradle. The auto answer feature works only if the handset is placed in
the charger cradle.
To configure auto answer:
1. Press OK to enter the main menu.
2. Select Settings, Telephony and Auto Answer.
3. Press Change.
•To enable or turn on this feature, make sure the Auto Answer checkbox
contains a checkmark.
•To disable or turn off this feature, make sure the Auto Answer checkbox is
blank (no checkmark).