Netcomm V210p User manual

NETCOMM EXPRESSTM SERIES

VoIP Adapter

USER GUIDE

VoIP Adapter User Guide YMLV2102

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Table of Contents

Introduction ...............................................................................................................................................................................................3

Welcome to VoIP..............................................................................................................................................................................................................4

VoIP ATA Features............................................................................................................................................................................................................5

Package Contents............................................................................................................................................................................................................6

Minimum System Requirements.......................................................................................................................................................................................6

Getting to KNow your VoIP Adapter.........................................................................................................................................................7

Ports and buttons ............................................................................................................................................................................................................8

LED Indicators..................................................................................................................................................................................................................8

Default Settings................................................................................................................................................................................................................9

Restoring Factory Defaults ...............................................................................................................................................................................................9

Hardware Installation ........................................................................................................................................................................................................9

Basic Conguration ................................................................................................................................................................................10

Easy Setup Utility ...........................................................................................................................................................................................................11

Conguration via a web browser ....................................................................................................................................................................................12

WAN Conguration ..................................................................................................................................................................................................13

VoIP Conguration ...................................................................................................................................................................................................16

Advanced Conguration .........................................................................................................................................................................18

Status: ...........................................................................................................................................................................................................................20

Network...................................................................................................................................................................................................................20

VoIP.........................................................................................................................................................................................................................20

Conguration..................................................................................................................................................................................................................20

WAN........................................................................................................................................................................................................................20

LAN .........................................................................................................................................................................................................................21

DDNS ......................................................................................................................................................................................................................38

VLAN.......................................................................................................................................................................................................................39

DMZ ........................................................................................................................................................................................................................39

Virtual Server ...........................................................................................................................................................................................................40

SNTP.......................................................................................................................................................................................................................42

Alarm Settings .........................................................................................................................................................................................................42

System Authority .....................................................................................................................................................................................................43

Save/Reboot............................................................................................................................................................................................................43

System...........................................................................................................................................................................................................................43

Reset Factory Default...............................................................................................................................................................................................43

Firmware Update .....................................................................................................................................................................................................43

Auto Update ............................................................................................................................................................................................................44

Interactive Voice Response ....................................................................................................................................................................45

IVR Interface...................................................................................................................................................................................................................46

How to make a phone call .......................................................................................................................................................................................47

Frequently Asked Questions...................................................................................................................................................................48

Appendix..................................................................................................................................................................................................50

Glossary.........................................................................................................................................................................................................................51

Legal & Regulatory .........................................................................................................................................................................................................52

Introduction

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Welcome to the Wonderful World of VoIP

Congratulations on your purchase of a NetComm VoIP ATA. Whether this is your rst VoIP device or you are upgrading from another

device we’re glad to have you as part of the NetComm family. The NetComm V210P/V220 ATA’s are true next generation technology

and in addition to the fantastic savings you’re going to experience you’ll also get fantastic features such as routing, T.38 Fax and 3 way

conferencing.

This User Guide contains everything you need to get you up and running for everyday use and information if you need to delve into any of

the more advance conguration features available on your unit.

Should you run into any problems with your unit (and let’s face it, we all need a little help from time to time) you can nd the answers to

many questions in the support section of our website

www.netcomm.com.au/Support/

So without any further delay it’s time to get you more familiar with your ATA so you can start using VoIP.

IMPORTANT NOTICE: Please ensure that the Broadband modem/router to be used with this ATA has been designed to handle VoIP trafc. Most new broadband modem/router

will be able to handle VoIP without any issues and do not need extra conguration to handle VoIP service. However, old broadband modem/router might

need to be congured correctly to support it.

Please check with the broadband modem/router manufacturers for more details.

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VoIP ATA Features

Network Protocol Tone

• SIP v1 (RFC2543), v2(RFC3261) • Ring Tone

• IP/TCP/UDP/RTP/RTCP • Ring Back Tone

• IP/ICMP/ARP/RARP/SNTP • Dial Tone

• TFTP Client/DHCP • Busy Tone

• Client/ PPPoE Client • Programming Tone

• Telnet/HTTP Server

• DNS Client

• NAT/DHCP Server

Codec Phone Function

• G.711: 64k bit/s (PCM) • Volume Adjustment

• G.723.1: 6.3k / 5.3k bit/s • Speed dial key

• G.726: 16k / 24k / 32k / 40k bit/s (ADPCM) • Phone book

• G.729A: 8k bit/s (CS-ACELP) • Flash

• G.729B: adds VAD & CNG to G.729

Voice Quality Call Function

• VAD: Voice activity detection • Call Hold

• CNG: Comfort noise generator • Call Waiting

• LEC: Line echo canceller • Call Forward

• Packet Loss Compensation • Caller ID

• Adaptive Jitter Buffer • 3-way conference

IP Assignment Auto Provisioning

• Static IP • HTTP

• DHCP • FTP

• PPPoE • TFTP

DTMF Function NAT Traversal

• In-Band DTMF • STUN

• Out-of Band DTMF

• SIP Info

SIP Server Configuration

• Registrar Server • Web Browser

• Outbound Proxy • IVR/Keypad

Firmware Upgrade Security

• TFTP • HTTP 1.1 basic/digest authentication for Web setup

• HTTP • MD5 for SIP authentication (RFC2069/ RFC 2617)

Interface Modem & Fax modes

1 WAN port interface

• G.711 fax/modem pass-through with fax/modem detection

1 LAN port interface • T.38 support

1 PSTN port interface (FXO) (Optional)

1 VOIP port interface (FXS)

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Package Contents

Your NetComm ATA package contains the following items:

• V210P/V220 ATA

• Quick Installation Guide

• User Guide and Software on CD

• RJ-45 Straight-through Ethernet Cable

• DC12 volts/0.6 A Power Supply Unit

• One RJ-11 telephone cable (V210P only)

Minimum System Requirements

Before continuing with the installation of your Netcomm V2xx ATA, please conrm that you comply with the minimum system requirements:

• Broadband (ADSL or Cable ) connection

• PC with TCP/IP networking protocol installed

• Windows XP/Vista PC for Easy Setup Utility

• VoIP account with a VSP (VoIP Service Provider)

Getting to Know Your VoIP Adapter

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Getting to know your VoIP Adapter

It is recommended that you take a moment to acquaint yourself with the indicator lights, ports and default settings of the V2xx ATA prior to

commencing with installation.

Ports and Buttons

V211 (WAN + 1 LAN + 1 FXO +1 FXS)

V210P (WAN + 1 LAN + 1 PSTN pass through +1 FXS)

Port /

Button

Description

Power Connect the supplied power adapter to the ATA. The power requirement is DC12 volts/0.6 A

Note: Using a power supply with a different voltage rating will damage this product

Power Switch Power on/off the NetComm ATA.

WAN Port Connect to Broadband devices, such as an ADSL or Cable modem.

LAN Port Connect to Ethernet network devices, such as a PC, switch, or router. Depending on the connection, you may need a cross over cable or a straight

through cable

RESET The Reset button will set the NetComm ATA to its factory default setting and reset the unit. You may need to reset the NetComm ATA into its factory

defaults if you loose the ability to enter the NetComm ATA via the web interface, or following a software upgrade.

LINE Socket Connect a telephone cable between the NetComm ATA line jack and a wall jack.

PHONE Socket Connect a standard telephone handset to the NetComm ATA phone jack using a telephone cable.

LED Indicators

LED Description

PWR This LED illuminates to indicate the system is powered.

SIP This LED illuminates when the NetComm ATA is registered successfully to the SIP server.

ETH This LED illuminates when a connection is established to WAN/LAN port and ashes when WAN/

LAN port is sending/receiving data.

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Default Settings

LAN (Management)

Static IP Address: 192.168.22.1

Subnet Mask: 255.255.255.0

Default Gateway: blank

WAN (Internet)

WAN mode: DHCP

Modem Access

Username: admin

Password: admin

Many conguration changes made using the web interface will only become active after clicking the Save & Reboot button on the Save

Savings / Reboot page in the web conguration page.

Note: Certain voice parameters do not require a Save & Reboot to take effect. These Voice Parameters will take effect on the next voice call after the Voice Parameter

is entered and submitted. However, if Save & Reboot is not done, then these Voice Parameters will not be saved over a power cycle. The Voice Parameters that can be

changed “on the y” are noted in the respective sections.

Restoring Factory Defaults

The reset button will reset the ATA to its factory default conguration. Occasions may present themselves where you need to restore the

factory default settings on your ATA. Typical situations are:

• You have lost your password and unable to login to the ATA;

• You have purchased the router from someone else and need to recongure the device.

• You are asked to perform a factory reset by a member of the excellent NetComm Support Staff.

In order to restore your router to its factory default settings, please follow these steps:

• Ensure that the ATA is powered on (for at least 20 seconds).

• Use a paper clip or a pencil tip to depress the reset button for ten seconds and release. At this point, the reset is in progress. Do not

power off the unit at this point.

• After the ATA reboots, the default settings are now restored. This entire process takes several minutes to complete.

• Once you have reset the ATA to its default settings you will be able to access the device’s web conguration using

http://192.168.22.1 with username “admin” and password “admin”.

Hardware Installation

1. Connect the WAN port to your broadband router using the Ethernet cable supplied. If you would like your PC to be connected to

the network through the V210P/V220, you can connect another Ethernet cable (not supplied) from your PC to the LAN Ethernet

port. This enables your PC and the ATA to share one Ethernet port on your router/switch.

2. Connect your telephone handset to the Phone port. For V220, you can connect an additional handset to Phone 2 port.

Notes: A second VoIP account is needed unless your VoIP provider supports multiple connections from the one account and both ports need to be congured

individually (even when using one account that supports multiple connections).

3. For V210P unit, connect the Line port to your PSTN wall socket.

4. Connect the AC power adaptor and press the power button to turn the ATA on. The ATA will boot up and in a few minutes, the

Power and Ethernet Lights will light up.

Note: Only use the power adapter supplied with the NetComm ATA. A different adapter may damage the product.

Basic Conguration

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Software Conguration

Easy Setup Utility (for Windows Only)

1. For easy conguration, insert the included CD into your CD-ROM drive. The CD should auto-start. If it does not start, click on Start

-> Run and type in D:\Easysetup\vbpES.exe (where D is the drive letter of your CD-ROM drive).

2. The default Internet access is DHCP Client Mode. Click on WAN Conguration to change the internet access type.

3. Enter the SIP Proxy Domain, Proxy Server, Outbound Proxy, Username, Auth. ID and Auth. Password provided by your VSP.

4. And then click on Setup, the software will start to congure the NetComm ATA. Follow the instructions of the Easy Setup utility

which will guide you to complete the conguration.

5. After a few minutes, the NetComm ATA should report that the setup has been successful.

Note: The easy setup utility can not be used to retrieve details. The utility will initialize the unit back to default settings when executed.

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Conguration via a web browser

If you do not have a Windows PC available, or you want to perform more complex conguration, you can congure the NetComm ATA

using a web browser.

Accessing the web conguration

1. Open your Web browser (e.g. Internet Explorer, Firefox).

2. Enter the LAN port default IP address of the NetComm ATA (e.g. http://192.168.22.1) in the address bar and press Enter.

3. At the login screen, enter the gateway username and password. The default login username is admin, and the default login

password is admin.

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NetComm ExpressTM Series - VoIP Adapter

WAN Conguration

There are three types of WAN connection that you can use

• Static IP, to specify the IP address manually. Mostly used when you connect the V2xx ATA to a broadband router with out a DHCP

server.

• Dynamic IP, to connect to a service which has a DHCP server on the network. Mostly used when using the V2xx ATA with an Optus

cable modem or connecting the V2xx ATA to another router / gateway.

• PPPoE Client, to connect to a network with PPPoE service. Mostly used to connect the V2xx ATA to a bridge ADSL modem.

Static IP Conguration

1. Click on WAN on the left menu.

2. Change the IP Type to DHCP.

3. Enter the required information, IP Address, Subnet Mask, Gateway, DNS Server1, DNS Server2 and Host Name in the respective

elds.

4. After that, click the Submit button.

Option Description

LAN Mode Congures the VoIP Gateway as a router or bridge.

IP Type Fixed IP address allows the user to manually assign an IP address. DHCP mode allows the VoIP Gateway to automatically obtain an IP address from

a DHCP enabled server on your network. PPPoE allows the VoIP Gateway to use a PPPoE connection. In this mode, enter the PPPoE Username and

Password in the elds under PPPoE settings.

IP The unique address of the VoIP Gateway on your network.

Mask The subnet mask of your network.

Gateway The default gateway address through which the VoIP Gateway communicates with the Internet. This is usually your modem / router.

DNS Server 1 The Domain Name Service that the NetComm ATA uses to resolve domain names to IP addresses. This is usually your modem / Router or the primary

DNS server specied by your Internet Service Provider (ISP).

DNS Server 2 The Domain Name Service that the NetComm ATA uses to resolve domain names to IP addresses. This is usually your modem / router. DNS 2 can be a

different address to DNS 1 to provide a backup DNS server if DNS 1 fails.

MAC The Ethernet MAC address of the WAN interface.

Host Name The host name of the VoIP Gateway (Optional)

5. Click on Save Settings/Reboot on the left menu and then click the Save & Reboot button to save

your settings.

6. The NetComm ATA will reboot automatically to make your changes effective. Please wait while it reboots.

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DHCP Mode

1. Click on WAN on the left menu.

2. Change the IP Type to DHCP.

3. After that, click the Submit button.

Option Description

DNS Server 1 The Domain Name Service that the NetComm ATA uses to resolve domain names to IP addresses. This is usually your modem / Router or the

primary DNS server specied by your Internet Service Provider (ISP). (Optional)

DNS Server 2 The Domain Name Service that the NetComm ATA uses to resolve domain names to IP addresses. This is usually your modem / router. DNS 2

can be a different address to DNS 1 to provide a backup DNS server if DNS 1 fails. (Optional)

MAC The Ethernet MAC address of the WAN interface. (Optional)

Host Name The host name of the VoIP Gateway. (Optional)

4. Click on Save Settings/Reboot on the left menu and then click the Save & Reboot button to save

your settings.

5. The NetComm ATA will reboot automatically to make your changes effective. Please wait while it reboots.

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PPPoE Client Mode

1. Click on WAN on the left menu.

2. Change the IP Type to DHCP.

3. Enter the username and password supplied by your Internet Service Provider.

4. After that, click the Submit button.

Option Description

User Name

Your PPPoE username. This is normally specied by your Internet Service Provider (ISP).

Password Password for the above PPPoE account.

Service Name The name of your service provider. (Optional)

5. Click on Save Settings/Reboot on the left menu and then click the Save & Reboot button to save

your settings.

6. The NetComm ATA will reboot automatically to make your changes effective. Please wait while it reboots.

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VoIP Conguration

1. Click on VoIP on the left menu.

2. Click on SIP Service Provider.

3. Enter the information supplied by your VoIP service provider and click Submit.

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Field Description

Active If set to on, the NetComm ATA will attempt to register with your VoIP service provider using this account.

SIP Proxy Domain The SIP Proxy Domain is specied by your VSP.

Proxy Server The host name of IP address of the SIP server. The proxy server is responsible for forwarding requests received from the NetComm ATA to your

VoIP service provider. The Proxy Server is specied by your VoIP service provider.

Outbound Proxy The host name of IP address of the Outbound Proxy server. The Outbound proxy server is responsible for forwarding requests received from the

NetComm ATA to your VoIP service provider. The Proxy Server is specied by your VoIP service provider.

Display Name The name or number the called party sees when you call them.

User Name Your VoIP number. This number is assigned by your VoIP service provider.

Auth. Name The authentication username assigned by your VoIP service provider. This can be different to your VoIP number.

Auth. Password The authentication password provided by your VoIP service provider.

Status Indicates if the NetComm ATA is registered to your VSP. If “Registered” is shown, you can make and receive calls via your VoIP service provider. If

the NetComm ATA reports “not registered”, check the SIP Service Provider settings above and try again.

SIP Expiry Time This setting species a recommendation to the SIP server on the re-registration interval. Increasing this time will send less registration trafc, but

can cause other issues.

4. Click on Save Settings/Reboot on the left menu and then click the Save & Reboot button to save

your settings.

5. The NetComm ATA will reboot automatically to make your changes effective. Please wait while it reboots.

6. Once the device has rebooted, check if the SIP LED is illuminated to indicate successful registration with your VoIP Service Provider.

If not, please check your settings.

Advanced Conguration

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NetComm ExpressTM Series - VoIP Adapter

Advanced Conguration

Your NetComm ATA has many advanced features that you may want or need to use in the future. Let’s start by taking a look at the menus

in the web interface.

1. Open your Web browser (Internet Explorer, Firefox etc).

2. Enter the LAN port default IP address of the NetComm ATA (e.g. http://192.168.22.1) in the address bar and press Enter.

3. At the login screen, enter the gateway username and password. The default login username is admin, and the default login

password is admin.

4. On the Home Page, click on VoIP on the left menu to view the VoIP Gateway Conguration page.

Many conguration changes made using the web interface will only become active after clicking the Save & Reboot button on the Save

Savings / Reboot page.

Note: Certain voice parameters do not require a Save & Reboot to take effect. These Voice Parameters will take effect on the next voice call after the Voice Parameter

is entered and submitted. However, if Save & Reboot is not done, then these Voice Parameters will not be saved over a power cycle. The Voice Parameters that can be

changed “on the y” are noted in the respective sections.