Mitsubishi i-Miev 2012 User manual

12_MiEV_MMNA.book Page 1 Monday, August 22, 2011 1:20 PM

IMPORTANT
This manual contains the warranty applicable to your new Mitsubishi i-MiEV.
Please read these warranties carefully to determine your warranty rights and obligations.
The maintenance schedule is also contained in this manual. Good maintenance is necessary to pro-
tect your investment and ensure proper performance. For information on correct maintenance, refer to
pages 17 to 32.
Important Note (for the customers of Mitsubishi Motors North America Inc. (MMNA)):
Mitsubishi Motors also provides owners with a wide range of useful information, answers to FAQs
(Frequently Asked Questions) and important contact numbers over the internet. Please visit our
website at: http://www.mitsubishicars.com
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TABLE OF CONTENTS
For the United States (MMNA)
Limited Warranty
Introduction .............................................. 2
Customer Satisfaction............................. 3
Notice to Consumers............................... 4
Warranty at a Glance .............................. 6
New Vehicle Limited Warranty ............... 7
Basic Coverage .................................... 7
Powertrain Components Coverage .... 7
Main Drive Lithium-ion Battery
Coverage............................................... 8
Restraint System Coverage ................ 9
Anti-Corrosion Perforation
Limited Warranty................................ 12
Roadside Assistance............................. 15
Maintenance
Service precautions ...............................17
Selecting the proper
maintenance schedule ...........................17
Regular maintenance schedule.............18
Severe maintenance schedule ..............23
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INTRODUCTION
2
INTRODUCTION
Mitsubishi Motors North America, Inc. (MMNA) wants to
thank you for purchasing one of our quality products. We
are committed to assuring your satisfaction with your new
2012 Mitsubishi i-MiEV, powered by MiEV technology,
hereinafter referred to as “Vehicle”.
MMNA also wants you to be completely satisfied and
invites you to visit a Certified i-MiEV Dealership for all your
service needs, both during and after the warranty period.
APPLICABILITY
This warranty is provided to the original and subsequent
owner(s) of the Vehicle, originally distributed by MMNA and
originally sold by a Certified i-MiEV Dealership in the
United States, and which is registered and normally oper-
ated in the United States.
WARRANTY START DATE
This warranty starts on the date of original retail delivery or
original use, whichever occurs first. All references to mile-
age limitations are for actual odometer miles.
OBTAINING WARRANTY SERVICE
If your Vehicle is operational (both drivable and safe to
operate), you must take your Vehicle to a Certified i-MiEV
Dealer in the United States during regular business hours
at your expense in order to obtain warrantable repairs or to
have maintenance performed.
OBTAINING WARRANTY SERVICE IN CANADA:
Vehicles registered in the United States, but temporarily
traveling in Canada are covered by the terms of this war-
ranty but may only be brought to Certified i-MiEV Dealers
in Canada for warranty covered repairs.
Should a Certified i-MiEV Dealer charge for warranty
repairs, you should obtain a detailed receipt covering the
work performed and, upon returning to the U.S., contact a
Certified i-MiEV Dealer for reimbursement consideration.
SAFETY PRECAUTIONS
Your Vehicle is an electric vehicle (EV) that uses high
voltage. Please familiarize yourself with your all areas of
your Vehicle’s Owner’s Manual as it contains many impor-
tant warnings and caution statements that must be
adhered to avoid both personal injury as well as damage
to your Vehicle.
IMPORTANT:
Vehicles registered or normally operating outside of the
United States are not covered under the terms of this
limited warranty.
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CUSTOMER SATISFACTION
3
CUSTOMER SATISFACTION
At MMNA, we are proud of the quality and of the workman-
ship that is built into every MMNA Vehicle. We are equally
proud of our corporate commitment to promote the highest
possible degree of customer satisfaction with our products
and services.
Today’s automobiles are extremely complex and are com-
prised of an enormous number of individual parts. Occa-
sionally, a problem with one of these parts can occur.
Should you experience such a problem, we are confident
that you will find your Certified i-MiEV Dealer prepared to
provide you with high quality service repairs. Every Certi-
fied i-MiEV Dealer has Mitsubishi-trained personnel, plus
the tools and equipment necessary to provide for your vari-
ous service needs.
In the event a problem arises, we ask that you follow the
procedure outlined on the following pages.
Step 1: Contact your Certified i-MiEV Dealer
This is the most direct and expedient way to obtain service.
Certified i-MiEV Dealers have the ultimate responsibility for
providing the service and repairs you may need. We rec-
ommend that you contact the Dealership Service Advisor
or Service Manager for assistance. In the event that you
feel additional assistance is required, ask to speak to the
Dealership owner. Since it is his or her business, he or she
will be very interested in your continued satisfaction and
patronage.
Step 2: Contact MMNA’s Customer Relations
Department
CALL->1-888-648-7820
After the completion of Step 1 and in the event your Certi-
fied i-MiEV Dealer has been unable to provide an adequate
resolution, contact MMNA’s Customer Relations Depart-
ment. Be sure to have your 17-character Vehicle Identifica-
tion Number (VIN) available when you call.
If you choose to write us, please send your correspon-
dence to the following address:
Mitsubishi Motors North America, Inc.
Customer Relations Department
P.O. Box 6400
Cypress, CA 90630
Please be sure to include your name, address and tele-
phone number along with your VIN. The VIN can be found
in the upper corner of the dashboard on the driver’s side of
the Vehicle and on your Vehicle’s registration.
MMNA’s Customer Relations Department will be prepared
to investigate your concern and provide you with assis-
tance.
Step 3: Dispute Resolution
(See
“ Notice to Consumers” on Page 4.)
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NOTICE TO CONSUMERS
4
NOTICE TO CONSUMERS
MMNA is committed to assuring your satisfaction with
your Vehicle.
If you have a concern that is not resolved to your satisfac-
tion, we encourage you to use Mitsubishi’s informal third
party Dispute Resolution Process, administered by the
National Center for Dispute Settlement (NCDS). While you
may use the Process at any time, we suggest that you first
follow Mitsubishi Motors’normal complaint handling pro-
cess:
Dispute Resolution Process
First, contact your dealership to discuss your concern; if
the dealer can not resolve your concern, contact Mitsubishi
Customer Relations at
1-888-648-7820 . A Mitsubishi
regional representative will work with you to address your
concern.
If you are not satisfied after contacting your dealership and
Mitsubishi Customer Relations, and wish to pursue the
matter further, submit an application (which can be found in
the Dispute Resolution Process brochure located in the
glove box of your Vehicle), describing your concern.
National Center for Dispute Settlement
Dispute Resolution Process
P. O. Box 485
Mt. Clemens, MI 48046
1-866-WE-RESOLVE
(1-866-937-3765)
There is no cost to you for submitting your application.
To file a claim, complete the Dispute Resolution Process
application, which includes the following information:
•Your name and address,
•Your Vehicle model and Vehicle Identification Num-
ber (VIN), and
•The nature of your concern.
Once your claim is submitted, NCDS will review your
request for arbitration and inform you if your concern meets
the program criteria for the Dispute Resolution Process. If
your concern meets the program criteria, it will be referred
to an NCDS decision-maker (arbitrator) for hearing. If you
requested an oral hearing, you will be contacted by an
NCDS representative to arrange a mutually agreeable date
and location to conduct the hearing. If you selected a three-
person panel and a “documents only”hearing, NCDS will
notify you of the date all your documents must be received
by NCDS (Arkansas customers may choose a single arbi-
trator or panel regardless of format). The arbitrator or panel
will render a decision on your case. You may accept or
reject the decision. If you accept the decision it will be bind-
ing on MMNA. The entire process will normally take no
longer than forty (40) days from the date your application is
received to the date the decision is rendered.
In the event your Vehicle does not conform to MMNA’s
express warranty after a reasonable number of repair
attempts, the federal Magnuson-Moss Warranty Act and
state lemon laws permit owners to obtain a replacement
vehicle or a refund of the purchase price under certain cir-
cumstances. The provisions of state laws vary from state to
state.
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NOTICE TO CONSUMERS
5
Some states require that written notification be given to the
manufacturer before the consumer may be eligible for a
refund or replacement vehicle. Therefore, MMNA requests
that you first provide us with written notification of any such
non-conformities so that we may have an opportunity to
make final repairs to the Vehicle before you pursue lemon
law remedies.
Please send your correspondence to:
Mitsubishi Motors North America, Inc.
Attn: Customer Relations
P.O. Box 6400
Cypress, CA 90630-0064
Please include the following information in your correspon-
dence:
•Your name, address, and contact phone number
•Your Vehicle year, model and 17-character Vehicle Identi-
fication Number (VIN)
•The nature of your concern
IMPORTANT:
You must use the National Center for Dispute Settlement
(NCDS) prior to seeking remedies through a court action
pursuant to the Magnuson-Moss Warranty Act (“the Act”).
However, if you choose to seek remedies that are not cre-
ated by the Act, you are not required to use NCDS,
although that option is still available to you. You must also
use NCDS if you are seeking remedies under the “Lemon
Laws”of your state if your state statute requires you to do
so. Please consult the Customer Satisfaction section of this
manual and the Dispute Resolution Process brochure for
more information about the NCDS program.
OTHER TERMS
ANY IMPLIED WARRANTY APPLICABLE TO THIS VEHI-
CLE IS LIMITED IN DURATION TO THE LENGTH OF
THIS WRITTEN WARRANTY. MMNA SHALL NOT BE LIA-
BLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPE-
CIAL OR EXEMPLARY DAMAGES FOR BREACH OF
THIS WARRANTY OR ANY IMPLIED WARRANTY.
Some states do not allow the exclusion or limitation of inci-
dental or consequential damages or limitation on how long
an implied warranty lasts, or limitations on available reme-
dies, so the above limitations or exclusions may not apply
to you. This warranty gives the owner specific legal rights
and the owner may also have other rights which vary by
state.
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WARRANTY AT A GLANCE
6
NEW VEHICLE LIMITED WARRANTY
Coverage
12 months/ 3 years/ 5 years/ 7 years/ 8 years/
12,000 miles 36,000 miles 60,000 miles 100,000 miles 100,000 miles
Basic Coverage
Powertrain Coverage
Main Drive Lithium-ion
Battery Coverage
Restraint System Coverage
Adjustments
Anti-corrosion Coverage
*
NOTE:
* Restraint System
For Vehicle sold and registered in the states except Kansas, seat-
belts and related components are covered by 5-year/60,000-mile
coverage under the Restraint System Coverage.
For Vehicle sold and registered in the state of Kansas, seatbelts
and related components are covered for 10 years, regardless of
mileage.
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NEW VEHICLE LIMITED WARRANTY
7
NEW VEHICLE
LIMITED WARRANTY
COVERAGE APPLICATION
This coverage applies to all owners of this Vehicle during
the stated time and mileage limitations. This Limited War-
ranty applies only to Vehicles that are registered in the
United States and normally operated in the United States
or temporarily traveling in Canada.
WHAT IS COVERED
BASIC COVERAGE
MMNA warrants that all parts of this Vehicle supplied by
MMNA (except the 12V Starter Battery, adjustments
required as a result of a manufacturing deficiency, air con-
ditioner refrigerant charge, tires and items listed under the
headings “OTHERS”and “WHAT IS NOT COVERED”) are
free from defects in materials or workmanship at the time of
delivery. If such a defect in materials or workmanship
appears during the first 3 years or 36,000 odometer miles,
the part will be repaired or replaced by a Certified i-MiEV
Dealer using new or remanufactured Authorized Mitsubishi
parts. The remedy described above shall be the sole and
exclusive remedy for breach of warranty, either express or
implied.
POWERTRAIN COMPONENTS COVERAGE
Powertrain Components listed below are covered for 5
years or 60,000 odometer miles, whichever occurs first.
NOTE:
•New or Remanufactured Authorized Mitsubishi Parts,
when used in connection with Mitsubishi vehicles,
means parts manufactured by or approved by Mitsub-
ishi, designed for use on Mitsubishi vehicles and dis-
tributed by MMNA or any division or subsidiary of
MMNA.
•Aftermarket parts or accessories not supplied or
approved by MMNA are NOT covered by this war-
ranty.
NOTE:
•Coverage applies only to the repair or replacement of
listed components originally manufactured and
installed by Mitsubishi Motors that are defective in
material or factory workmanship under normal use and
maintenance or Authorized Mitsubishi Powertrain com-
ponent parts sourced from and installed by a Certified
i-MiEV Dealer.
•Non-authorized aftermarket parts and/or Mitsubishi
parts not obtained from and installed by a Certified i-
MiEV Dealer are not covered by this Warranty.
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NEW VEHICLE LIMITED WARRANTY
8
Powertrain Components
•Transmission and Transmission Case Mounts
•Transmission Case and All Internal Parts, Gaskets &
Seals
•Differential Carrier Assemblies and All Internal Parts,
Gaskets and Seals
•Drive Shaft and Axle Shaft Assemblies (Including Con-
stant Velocity Joints)
•EV Motor (Electric Vehicle Motor)
•Inverter-Motor Control Unit
•On board charger & DC/DC converter
•Electric Motor unit cooling system
•EV-ECU
•Charging connection for regular charging cable/for quick
charging cable (NOT including external charging cable)
•Battery Management unit
MAIN DRIVE LITHIUM-ION BATTERY COV-
ERAGE
The Vehicle’s Main Drive Lithium-ion Battery is covered for
defects in material and workmanship for 8 years or 100,000
miles, whichever comes first.
Gradual capacity loss of the Main Drive Lithium-ion Battery
based on time and usage is
NOT covered under this war-
ranty. See your Owner’s Manual for more information
regarding Battery capacity loss.
This warranty does not cover damage to or failure of
the Main Drive Lithium-ion Battery resulting from or
caused by:
•Storage in or exposure to extreme high or extreme low
temperatures.
•Storing the Vehicle for long periods of the time without
proper maintenance.
•Failure to keep the Main Drive Lithium-ion Battery
charged during storage of the Vehicle.
•Physical damage to the Main Drive Lithium-ion Battery
due to road hazards, debris, accidents or other outside
factors.
•Exposing the Main Drive Lithium-ion Battery to a direct
flame.
•Immersion of the Main Drive Lithium-ion Battery in water
or other liquids.
•Servicing of the Main Drive Lithium-ion Battery by any-
one other than a Certified i-MiEV Dealer.
•Not following the correct charging procedures as speci-
fied in your Vehicle’s Owner’s Manual.
•Charging your Vehicle using incompatible and/or incor-
rect charging equipment.
•Delay or failure to have an existing problem repaired on
your Vehicle.
•Failure to follow the instructions regarding the Main Drive
Lithium-ion Battery specified in the Vehicle’s Owner’s
Manual.
For more information on damage to or failure of the
Main Drive Lithium-ion Battery that will not be covered
under warranty, see the section “WHAT IS NOT COV-
ERED”starting on page 10 of this manual.
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NEW VEHICLE LIMITED WARRANTY
9
12V STARTER BATTERY
During the first 24 months from the Vehicle’s in-service
date, with unlimited mileage, a defective original equipment
12V Starter Battery will be replaced free of charge. The
12V Starter Battery also provides power to the vehicle sys-
tems and features such as the audio system, supplemental
restraint systems, headlights and windshield wipers.
Should the 12V Starter Battery fail after the first 24 months
but before the 37th month of service, it will be replaced
under warranty at a 50% charge to customer. Labor to test,
remove and install the warranty replacement the 12V
Starter Battery will be covered at 100%. A 12V Starter Bat-
tery that is merely discharged is not considered to be
defective and a recharge is at the owner’s expense.
RESTRAINT SYSTEM COVERAGE
Restraint systems listed below are covered for 5 years or
60,000 miles, whichever occurs first.
•Air Bag Systems
•Seat Belt Systems
ADJUSTMENT PERIOD
Adjustments required as a result of a manufacturing defi-
ciency are covered for 12 months or 12,000 odometer
miles, whichever occurs first.
AIR CONDITIONER REFRIGERANT CHARGE
The air conditioner refrigerant charge is covered for 1 year
or 12,000 odometer miles, whichever occurs first. After
that, refrigerant charge is only covered as part of a war-
ranty covered repair to the air conditioning system.
TIRES
The tires on your Vehicle are warranted independently from
this limited warranty by the individual tire manufacturer.
The individual tire manufacturer’s warranty statement has
been provided with your Vehicle. To obtain tire warranty
service, you must follow the procedures outlined in the tire
warranty statement.
NOTE:
The capacity of the Main Drive Lithium-ion Battery used
as the traction battery on your Vehicle, like other com-
monly used Li-ion batteries, will decrease according to
time and usage. This type of decrease in battery capacity
is normal, and is not indicative of any defect or failure in
your Main Drive Lithium-ion Battery. As the Main Drive
Lithium-ion Battery capacity decreases, the initial cruis-
ing range of the Vehicle will similarly decrease. See your
Owner's Manual for additional information how you can
help maintain the capacity of your battery.
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NEW VEHICLE LIMITED WARRANTY
10
WHAT IS NOT COVERED
ALTERATION, MISUSE, OR ACCIDENT DAMAGE
Examples are:
•Failure to operate the Vehicle in accordance with the
OWNER’S MANUAL
•Any Vehicle previously declared a total loss and/or trans-
ferred or title branded as salvage, due to an accident or
other catastrophic event
•Collision, fire, theft, freezing, vandalism, riot, explosion,
or objects striking your Vehicle
•Misusing your Vehicle, such as, but not limited to, driving
over curbs, overloading, racing, or using your Vehicle as
a stationary power source
•Tampering with, or alteration of your Vehicle, including,
but not limited to, the body, chassis, braking system, soft-
ware programming, Main Drive Lithium-ion Battery, EV
components or other components
•Disconnecting or altering the odometer, where the actual
mileage cannot be determined
•Use of contaminated or improper fluids or lubricants
•Damage due to customer-applied chemicals (For exam-
ple: abrasive waxes, polishes, sealants, etc.)
DAMAGE CAUSED BY USE AND/OR THE ENVIRON-
MENT
Examples are:
•Airborne fallout •Salt
•Industrial fallout •Stones
•Chemicals •Road hazards
•Acid rain •Hail
•Tree sap •Insects
•Bird droppings •Lightning
•Sand •Floods
MODIFICATIONS
Damage or performance problems resulting from modifica-
tions to or racing of your Vehicle are not covered under
warranty.
Examples of modifications to your Vehicle that can cause
damage or performance problems include the following:
•Failure to use Mitsubishi Motors genuine parts
•Failure to use required fluids as specified in your Owner’s
Manual
•Failure to use proper size tires and wheels
•Modification of the suspension, Main Drive Lithium-ion
Battery, motor, inverter (EV motor control unit), drive train
or electrical wiring systems
•Modification of any onboard computer/control module,
including reprogramming, or replacing/adding chips to
any onboard computer/control module
•Unapproved and/or incompatible repairs, upgrades and
modifications to your Vehicle are not covered under this
warranty nor are the repairs needed to correct any sub-
sequent damages caused by such repairs
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NEW VEHICLE LIMITED WARRANTY
11
DAMAGE CAUSED BY IMPROPER MAINTENANCE
OR FAILURE TO FOLLOW THE RECOMMENDED
MAINTENANCE SCHEDULE
The repair of damages, which are caused because parts or
services used were not those prescribed in this manual’s
recommended maintenance schedule, are not covered
under warranty. Damage, failures, or performance issues
from repairs performed by anyone other than a Certified i-
MiEV Dealer are not covered under warranty. It is the
owner’s responsibility to maintain the Vehicle as more fully
set forth in, and in accordance with, the maintenance
schedules outlined in this manual. Be advised that War-
ranty coverage may be denied if proper maintenance is not
followed.
MAINTENANCE / WEAR / UPDATES
Parts and labor needed to maintain the Vehicle and the
replacement of parts due to normal wear and tear are not
covered by warranty and are the owner’s responsibility
(unless those costs result from a warranty covered repair).
Examples are:
•Batteries of keyless entry remote fob
•Brake pads/shoes
•Cleaning and polishing
•Lubrication
•Replacing fluids, filters or fuses
•Wiper blades
•Software and/or map updates for Navigation systems
(such updates are considered an owner responsible
expense)
•Hardware or software updates needed to support and/or
interface your Vehicle with non-Mitsubishi supplied
devices (such as, but not limited to, cell phones, music
players, tablets, laptops and other audio, video and data
sources)
•Emergency tire inflation kits after each use (these are
one time use inflation kits and must be replaced after
each use)
PAINT AND OTHER APPEARANCE ITEMS
Defects in paint, trim or other appearance items are nor-
mally noted and corrected during the new vehicle inspec-
tion. For your protection, should you find any paint or
appearance item which you suspect is defective, advise
your Certified i-MiEV Dealer without delay, as normal dete-
rioration due to use and exposure is not covered by this
warranty.
OTHER
Incidental or consequential damages such as loss of use of
Vehicle, loss of time, inconvenience, expense for battery
charge, telephone, travel or lodging, loss or damage to per-
sonal property, commercial loss of revenue or other mat-
ters not specifically included are not covered.
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NEW VEHICLE LIMITED WARRANTY
12
WARRANTY REPAIR ORDER
If you should have warranty service performed on this
Vehicle, you are entitled to receive a copy of the repair
order listing the warranty service performed. RETAIN
THESE COPIES FOR YOUR RECORDS.
Receipts covering the performance of maintenance ser-
vices should be retained in the event questions arise con-
cerning maintenance. These receipts should be transferred
to each subsequent owner of this Vehicle. MMNA reserves
the right to deny warranty coverage if the Vehicle has not
been properly maintained. However, denial will not be
based solely on the absence of maintenance records.
PRODUCTION CHANGES
MMNA and its Certified i-MiEV Dealers reserve the right to
make changes in Vehicles sold by them at any time without
incurring any obligation to make the same or similar
changes on Vehicles previously sold by them.
ANTI-CORROSION PERFORATION LIMITED
WARRANTY
MMNA warrants to the owner of each Vehicle that any Cer-
tified i-MiEV Dealer will repair or replace at no charge any
body sheet metal panel found to have developed perfora-
tion (metal rust-through) due to corrosion in normal use.
This warranty begins on the date of original retail delivery
or original use, whichever occurs first, and extends for 5
years regardless of mileage.
In addition, outer panel rust-through protection coverage is
extended as follows:
•Vehicle is covered for 7 years or 100,000 odometer miles,
whichever occurs first.
It is the owner’s responsibility under the terms of this war-
ranty to maintain the Vehicle as specified in this manual
and in the Owner’s Manual.
NOTE:
This anti-corrosion perforation warranty covers perfora-
tion due to corrosion only. Perforation means a rust-
through condition, such as an actual hole in a sheet
metal panel.
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NEW VEHICLE LIMITED WARRANTY
13
THIS WARRANTY DOES NOT COVER:
•Corrosion due to accident, damage, abuse, abnormal
use, Vehicle alteration or failure to properly maintain this
Vehicle
•Payments for loss of use of the Vehicle during warranty
repairs
•Surface corrosion, such as that caused by industrial fall-
out, sand, salt, hail and stones
•Corrosion due to extensive and/or abnormal transporta-
tion of corrosive material such as, but not limited to,
chemicals, acid, fertilizer
•Corrosion other than perforation (metal rust-through) due
to defects in material or workmanship that is otherwise
covered by the Basic Coverage of the MMNA New Vehi-
cle Limited Warranty
THINGS YOU SHOULD KNOW ABOUT YOUR MMNA
ANTI-CORROSION PERFORATION LIMITED WAR-
RANTY:
REPAIRING YOUR VEHICLE
If your Vehicle is damaged and requires sheet metal repair
or replacement, be sure anti-corrosion materials are
applied to the parts repaired or replaced.
MAINTAINING YOUR VEHICLE
Washing:
The best way to preserve your Vehicle’s finish and aid in
avoiding rust is to keep the Vehicle clean by washing it fre-
quently. Wash the Vehicle only with lukewarm or cold water.
Do not wash the Vehicle in the direct rays of the sun, or use
strong soap or chemical detergents. Any cleaning agents
used should be washed off promptly and not allowed to dry
on the finish.
Foreign Material Deposits:
Calcium chloride and other salts, ice melting agents, road
oil and tar, tree sap, bird droppings, chemicals from indus-
trial chimneys, acid rain, and other foreign matter may
damage the Vehicle finish if left on the painted surfaces.
Prompt washing may not completely remove all these
deposits.
Additional cleaners may be needed. When using chemical
cleaners developed for this purpose, be sure they are safe
for use on painted surfaces.
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NEW VEHICLE LIMITED WARRANTY
14
Underbody Maintenance:
Corrosive materials used for ice removal and dust control
can collect on underbody surfaces. If these materials are
not removed,
accelerated corrosion can occur on the
underbody parts,
such as the frame and floor pan. Wash
the Vehicle according to the instruction of the Owner’s Man-
ual, and thoroughly flush these materials from the under-
body with plain water. Take care to clean any areas where
mud and other debris can collect.
Finish Damage:
Any stone chips, fractures or deep scratches in the finish
should be repaired promptly. Bare metal will corrode
quickly and can develop into a major repair expense. Minor
chips and scratches can be repaired with touch-up materi-
als available from your Certified i-MiEV Dealer. The cost of
such repairs is considered the responsibility of the owner.
OTHER TERMS
ANY IMPLIED WARRANTY APPLICABLE TO THIS VEHI-
CLE IS LIMITED IN DURATION TO THE LENGTH OF
THIS WRITTEN WARRANTY. MMNA SHALL NOT BE LIA-
BLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPE-
CIAL OR EXEMPLARY DAMAGES FOR BREACH OF
THIS WARRANTY OR ANY IMPLIED WARRANTY.
Some states do not allow the exclusion or limitation of inci-
dental or consequential damages or limitation on how long
an implied warranty lasts, or limitations on available reme-
dies, so the above limitations or exclusions may not apply
to you. This warranty gives the owner specific legal rights
and the owner may also have other rights which vary by
state.
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ROADSIDE ASSISTANCE
15
ROADSIDE ASSISTANCE FOR 3 YEARS/
36,000 MILES
Should you ever need it, you have access to 24-hour emer-
gency roadside assistance for 3 years or 36,000 miles,
whichever comes first, from the date of the original retail
delivery or original use, whichever is earlier. Covered ser-
vices include towing, jump starts, flat tire service, and
more.
CALL-> 1-888-648-7820
Please have your 17-character Vehicle Identification Num-
ber (VIN) available when you call.
You are covered for:
•Towing to the nearest Certified i-MiEV Dealer from the
point of disablement if your Vehicle is not drivable due to
a warrantable defect
•One (1) complimentary tow per ownership year (3 Years)
to the nearest Certified i-MiEV Dealer if your Vehicle has
run out of energy
•Out of energy tows needed more than once per owner-
ship year will be the owner’s responsibility
•Jump-starts in the event of a dead 12V Starter Battery
•Help with using the tire inflation kit in the event of a flat
tire
•Lockout assistance to gain entry into your Vehicle
TOWING-AFTER EXPIRATION OF THE 3
YEAR/36,000 MILES ROAD ASSISTANCE
BENEFIT
CALL-> 1-888-648-7820 (Have your VIN at hand)
Should your Vehicle become inoperable due to a warrant-
able failure after the expiration of 3 years/36,000 mile road-
side service benefit, MMNA will arrange for the Vehicle to
be towed to the nearest Certified i-MiEV Dealer.
In case you are charged for this service, please retain all
towing receipts; you will be reimbursed for towing expenses
if it is determined that the Vehicle became inoperable due
to a warrantable failure.
NOTE:
•These programs are benefits provided to you at no
charge as part of the purchase of your Vehicle. Gener-
ally, there is no charge for any of the Roadside Assis-
tance services listed for the first 3 years or 36,000
miles.
•However, you will be responsible for the cost of any
non-warrantable parts, lost-key replacement, and non-
warrantable tire replacements and or tire repairs.
•Roadside Assistance excludes winching of Vehicle off
road, Vehicle disabled in rally, racing or other competi-
tive events, and Vehicle used for commercial purposes
such as police, taxi, route delivery, livery, or daily rental
services.
12_MiEV_MMNA.book Page 15 Monday, August 22, 2011 1:20 PM

ROADSIDE ASSISTANCE
16
•Roadside Assistance benefits also exclude any costs
related to towing, repairs, parts replacement, labor, etc.
which are incurred as a result of accident/collision,
Vehicle abuse, racing, vandalism or other items not
covered by the Mitsubishi New Vehicle Limited War-
ranty.
•ALL TOWING services are only one-way from the point
of disablement to the nearest Certified i-MiEV Dealer.
You will be responsible to pick up your Vehicle from the
Certified i-MiEV Dealer after it has been repaired.
•These programs are NOT a warranty and are subject to
change without notice. MMNA reserves the right to limit
and/or change available services.
12_MiEV_MMNA.book Page 16 Monday, August 22, 2011 1:20 PM

Maintenance
17
Service precautions
Vehicle maintenance is an important yet frequently
neglected item. Proper maintenance will aid in retaining the
level of performance that has been engineered into your
Mitsubishi vehicle and it will guard against major repair
expenses resulting from neglect. Good maintenance is
necessary to protect your investment and ensure proper
performance.
Your Mitsubishi Motors Dealership is in the best position to
provide proper maintenance service through Mitsubishi’s
exclusive “Triple Diamond Service”.
•Factory Trained Technicians
•Advanced Diagnostic Equipment
•Quality Workmanship
•Mitsubishi Genuine parts
•Mitsubishi Authorized Accessories
•Competitive Prices
•Fast Service
•Commitment to Customer Satisfaction
Selecting the proper maintenance
schedule
There are two maintenance schedules that show proper
service for your vehicle.
First is
“Regular maintenance schedule” .
Follow the Regular maintenance schedule only if none of
the driving conditions in the Severe maintenance section
apply.
Second is
“Severe maintenance schedule” .
Follow the severe maintenance schedule only if your vehi-
cle is frequently driven under one or more of the following
road conditions.
•Driving on dusty, rough, muddy or salt-spread roads
•Police, taxi or commercial operation
•Extended use of brakes while driving
•Driving in sandy areas
•More than 50 % operation in heavy city traffic during hot
weather above 90 °F (32 °C)
12_MiEV_MMNA.book Page 17 Monday, August 22, 2011 1:20 PM