MobileHelp Smart User manual

MobileHelp Smart | User Guide
Powered by Samsung
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MobileHelp Smart User Guide2
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MobileHelp Smart | An Introduction
Stay safe out there with MobileHelp Smart, powered by Samsung.
Your MobileHelp Smart represents a new, high-functioning frontier
of PERS (Personal Emergency Response System) technology. In
collaboration with Samsung, MobileHelp has developed a smart
watch with medical alert functionality and built-in GPS location
tracking.*Your MobileHelp Smart Help Button utilizes cellular
networks*to connect with our Emergency Response Center. If
you experience an emergency, press the Help alert to connect
with an Emergency Operator. You will be able to discuss your
emergency using the built-in microphone and speaker.
*Service Availability and Access/Coverage on the AT&T network is not available
everywhere and at all times. Current GPS location may not always be available in every situation.
Home screen
Help button
Weather screen
Weather icon Test buttonSteps icon BPM icon
Steps Tracking Heart Rate
Sending Alert

MobileHelp Smart User Guide 3
Devices and software may change at any time without notice. The illustrations you see here are intended for reference only.
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MobileHelp Smart is a stand-alone medical alert system that is discreetly encased in an exclusively
tailored model of the Samsung Gear S3 Frontier. With military-grade durability, MobileHelp
Smart resists water, dust and extreme temperatures. It features a Corning®Gorilla®Glass SR+
watch face to help protect against scratches and a battery that lasts up to 2 days on a single
charge. With the Samsung Health application, your MobileHelp Smart can help you to meet
tness and diet goals. Monitor your activity, heart rate, water, calorie intake and caffeine intake
with the Samsung Health app. Review your activity and diagnostic history within the Samsung
Health app by rotating the steel bezel.
MobileHelp Smart empowers you to venture with condence wherever there is cellular network
connectivity, knowing that help is just the press of a button away. Stay safe out there.
Note- While setting up and customizing certain settings, your MobileHelp Smart will refer to itself
as “Gear.” This is because MobileHelp Smart utilizes Samsung Gear S3 Frontier rmware.

MobileHelp Smart User Guide4
Devices and software may change at any time without notice. The illustrations you see here are intended for reference only.
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4
Bezel Back Button
Microphone
Bezel Back Button
Microphone
(behind)
Home Button
Home Button
Help Button/
Getting Started | Assemble Your Device
This section will help you get to know your device.
Home Button
 Press and hold to turn the MobileHelp Smart ON or OFF.
 Press to turn on the screen.
 If you need to reboot the MobileHelp Smart, press and hold for more than seven seconds.
Front View
Back View
Heart Rate
Sensor
Speaker
Heart Rate
Sensor
Speaker
Back View

MobileHelp Smart User Guide 5
Devices and software may change at any time without notice. The illustrations you see here are intended for reference only.
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Wireless
Charging
Surface
LED
Indicator
USB Charger Port
Charging the Battery
Your watch is powered by a rechargeable, standard Li-Ion battery.
The battery comes partially charged. You can use the watch while charging.
Warning: Do not disassemble, modify, or manipulate the components of your watch. Certain
objects may cause damage to your watch or
charger by affecting their magnetic eld. Do not
place your watch or charger near magnetic stripe
cards (i.e. credit cards, phone cards), passbooks
or boarding passes.
Important Note
When the watch’s battery drains to 15%, you will be
presented with a warning that states “Battery low.
Gear needs charging.” For optimal performance, we
recommend you charge the watch as soon as possible.
Wireless Charger Dock

MobileHelp Smart User Guide6
Devices and software may change at any time without notice. The illustrations you see here are intended for reference only.
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Figure 1
Charging the Battery (continued)
1. Insert the USB cable into the USB charger port on the charger dock. (See Figure 1)
2. Connect the USB cable to the charging head and plug charging head into a
standard outlet not controlled by a light switch.
3. LED indicator lights on the charger dock will blink from red to green to orange
to indicate the charger dock is functioning properly. (See Figure 2, page 7)
4. Place the watch onto the wireless charger dock. (See Figure 2, Page 7)
Note: Prevent the USB charger port and the small end of the charger from
coming into contact with conductive materials, such as liquids, dust, metal
powders, and pencil leads. The charger may become hot while the watch is
charging. This is normal and will not affect the watch’s lifespan or performance.
The charger may stop charging if the battery becomes too hot.
If the watch heats up while charging the battery:
1. Disconnect the charger from the watch.
2. Wait for the watch to cool down and then begin charging the watch again.
Figure 1

MobileHelp Smart User Guide 7
Devices and software may change at any time without notice. The illustrations you see here are intended for reference only.
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Note: If a wireless charger dock error occurs, the
LED indicator light will ash red. Disconnect the
MobileHelp Smart from the wireless charger dock,
and then reconnect. If the error occurs again, please
contact MobileHelp Technical Support.
Checking the Charge Status
When you connect the MobileHelp Smart and wireless charger dock, the LED indicator will
illuminate to indicate the battery level.
 Red: Charging
 Green: Fully charged Wireless
Charging
Surface
LED
Indicator
USB Charger
Figure 2

MobileHelp Smart User Guide8
Devices and software may change at any time without notice. The illustrations you see here are intended for reference only.
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Watch Properties
This screen will display information on the current version of the watch.
i. App Version
ii. Tizen OS Version
iii. Software Version
iv. Model
v. Phone number
vi. IMEI
vii. SIM Serial Number
viii. MDM Version
ix. Knox Custom Version
NOTE: You may be prompted to upgrade the OS of your device, please choose to upgrade if you
see this message. If you ignore the upgrade message, you may continue to see messages regarding
upgrading at a later time.
Wearing the MobileHelp Smart
1. Make sure the watch is turned ON before wearing.
2. Open the buckle and place the strap around your wrist.
3. Fit the strap to your wrist, insert the pin into an adjustment hole, and then secure the buckle to
close it.
Alert cancelled
Profile
Sending alert
Settings Step target 1
Step target 2Step target 3
Sending test Call in Progress
Battrey Low System info
track your Heart Rate Inactivity Alerts
Pause workout

MobileHelp Smart User Guide 9
Devices and software may change at any time without notice. The illustrations you see here are intended for reference only.
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Strap Tips and Precautions
 Some people may experience discomfort when wearing
MobileHelp Smart for prolonged periods.
 If you have sensitive skin or fasten the watch too tightly, you
may feel some discomfort.
Do not expose the straps to very wet conditions. Wet straps
can cause skin irritations. Dry the straps rst. If you experience
skin irritation when wearing the watch, stop wearing the watch
and consult a physician.
Replacing the Strap
If you wish to replace the watch strap, please follow these steps:
1. Slide the strap’s spring bar inwards and pull the strap away
from the watch. (See Figure 3)
2. Insert one end of the spring bar into the lug, slide the spring
bar inwards, and connect the strap. (See Figure 4)
Figure 4
Figure 3

MobileHelp Smart User Guide10
Devices and software may change at any time without notice. The illustrations you see here are intended for reference only.
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Watch Screen and Widgets
In addition to the Help Button that grants you 24/7/365 access to emergency help, your MobileHelp
Smart will display widgets that, when tapped, will bring you to these activity trackers or applications:
Watch Face Home Screen
H
o
m
eS
c
r
H
o
m
e
S
c
r
90 %
Monday, 8 Jan 2018
6577
125
1604
90 %
Monday, 8 Jan 2018
6
5
7
7
125
1
6
0
4
90
%
90 %
90 %
90
%
Watch Face
Step
Counter
Heart Rate
Monitor
Calories
Burned
Home screen
Help button
Weather screen
Weather icon Test buttonSteps icon BPM icon
Steps Tracking Heart Rate
Sending Alert
Home Screen
Help
Button
Test
Button
Samsung
Health
Weather
Location
Icon

MobileHelp Smart User Guide 11
Devices and software may change at any time without notice. The illustrations you see here are intended for reference only.
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Testing your MobileHelp Smart Watch
You can use the TEST button on your watch to conduct a test without speaking to an
Emergency Response Operator by following these steps:
1. Press the “Home” button to access the “Home Screen.”
2. Press the “TEST” button.
3. MobileHelp Smart will sound an audible alert and “Sending Test” with an
“X” and two arrows underneath will appear on watch face.
4. “Processing test” will then display on the watch face, followed by
“Test sent successfully!”
5. “Processing test” will continue to display on the watch face.
6. If your test was successful the watch speaker will announce “Thank you for
testing your device. Your test is now complete.”
Note: To cancel your test, swipe the “X” from left to right to end the test. “Alert cancelled”
will display on the watch face when you have successfully cancelled the test.
Home screen
Help button
Weather screen
Weather icon Test buttonSteps icon BPM icon
Steps Tracking Heart Rate
Sending Alert
Alert cancelled
Profile
Sending alert
Settings Step target 1
Step target 2Step target 3
Sending test Processing test Test sent
successfully!
Alert cancelled
Profile
Sending alert
Settings Step target 1
Step target 2Step target 3
Sending test Processing test Test sent
successfully!

MobileHelp Smart User Guide12
Devices and software may change at any time without notice. The illustrations you see here are intended for reference only.
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Pressing the Help Button
MobileHelp Smart Users Have Two Ways to Send a Help Alert.
Send a Help Alert by following these steps:
1. Hold down the “Help/Back” button to send a Help Alert.
(See Figure 5)
2. MobileHelp Smart will sound an audible alert and “Sending alert”
with an “X” and two arrows underneath will appear on the watch face.
3. “Processing alert” will then display on the watch face, followed by
“Alert sent successfully!”
4. “Processing alert” will continue to display on the watch face as MobileHelp Smart
connects you with our Emergency Response Center.
5. The Location Icon will blink as it searches for your physical location, and become
solid when GPS successfully logs your coordinates.
The Emergency Operator will communicate with you directly through the watch to
assess the situation and notify Emergency Response.
4
Bezel Back Button
Microphone
Bezel Back Button
Microphone
(behind)
H ome Button
Home Button
Help Button/
Figure 5
Home screen
Help button
Weather screen
Weather icon Test buttonSteps icon BPM icon
Steps Tracking Heart Rate
Sending Alert
Alert cancelled
Profile
Sending alert
Settings Step target 1
Step target 2Step target 3
Sending test Call in Progress
Battrey Low System info
track your Heart Rate Inactivity Alerts
Pause workout

MobileHelp Smart User Guide 13
Devices and software may change at any time without notice. The illustrations you see here are intended for reference only.
MHP8015-026C
Pressing the Help Button
An Alternate Way to Send a Help Alert.
1. Press the “Home” button to access the “Home Screen.” (See Figure 6)
2. Press the “HELP” button in the center of the watch face.
3. MobileHelp Smart will sound an audible alert and “Sending alert” with
an “X” and two arrows underneath will appear on the watch face.
4. “Processing alert” will then display on the watch face, followed by
“Alert sent successfully!”
5. “Processing alert” will continue to display on the watch face as MobileHelp
Smart connects you with our Emergency Response Center.
6. The Location Icon will blink as it searches for your physical location, and become
solid when GPS successfully logs your coordinates.
The Emergency Operator will communicate with you directly through the
watch to assess the situation and notify Emergency Response.
Figure 6
Home screen
Help button
Weather screen
Weather icon Test buttonSteps icon BPM icon
Steps Tracking Heart Rate
Sending Alert
Home screen
Help button
Weather screen
Weather icon Test buttonSteps icon BPM icon
Steps Tracking Heart Rate
Sending Alert
Home Screen
Alert cancelled
Profile
Sending alert
Settings Step target 1
Step target 2Step target 3
Sending test Call in Progress
Battrey Low System info
track your Heart Rate Inactivity Alerts
Pause workout

MobileHelp Smart User Guide14
Devices and software may change at any time without notice. The illustrations you see here are intended for reference only.
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Cancelling an Alert
 To cancel the emergency call, swipe the “X” that is displayed on the bottom of the watch face from
left to right. (See Figure 7)
 If the Help Button was pressed accidentally, or if you are just testing and unable to cancel the call,
you will be connected with the Emergency Response Center.
 Please tell the Emergency Operator that you are okay and that it was just a test. If you do not
explain to the operator that you are okay, EMS will be contacted.
 The watch will automatically answer the call from the Emergency Response Center in Hands-free
mode after sending the alert.
Figure 7
Alert cancelled
Profile
Sending alert
Settings Step target 1
Step target 2Step target 3
Sending test Call in Progress
Battrey Low System info
track your Heart Rate Inactivity Alerts
Pause workout
Alert cancelled
Profile
Sending alert
Settings Step target 1
Step target 2Step target 3
Sending test Call in Progress
Battrey Low System info
track your Heart Rate Inactivity Alerts
Pause workout

MobileHelp Smart User Guide 15
Devices and software may change at any time without notice. The illustrations you see here are intended for reference only.
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Using Samsung Health
Samsung Health helps you manage your wellness and tness activities. Set tness goals and
check your progress. View records of recent activity, calorie, water and caffeine consumption.
Access Samsung Health App by tapping the “Samsung Health” icon
Home screen
Help button
Weather screen
Weather icon Test buttonSteps icon BPM icon
Steps Tracking Heart Rate
Sending Alert
on the watch Home Screen.
For more information regarding Samsung Health or any other features
of MobileHelp Smart, please visit www.mobilehelpsmart.com
The information gathered from this device, Samsung Health, or related software is intended for informational
purposes only and not intended to be used for diagnosis or as a substitute for regular medical care by a physician.
The Samsung Health Application Stores Data for:
 Calories Burned
 Steps
 Floors
 Exercise
 Heart rate
 Calorie intake
 Water
 Caffeine
 24-hour Log
 Settings
Home screen
Help button
Weather screen
Weather icon Test buttonSteps icon BPM icon
Steps Tracking Heart Rate
Sending Alert

MobileHelp®
Corporate Headquarters
5050 Conference Way North
Suite 125
Boca Raton, FL 33431-4490
phone: [phone]
fax: [phone]
web: www.mobilehelp.com
Sales
phone: [phone]
email: [email protected]
Emergency Support
Available 24/7 via MobileHelp System
Technical Support
phone: [phone]
Monday - Friday 8am to 8pm EST
Saturday and Sunday 9am to 6pm EST
Excluding Holidays
email: [email protected]
Customer Service
phone: [phone]
Monday - Friday 8am to 8pm EST
Saturday 9am to 6pm EST
Excluding Holidays
email: [email protected]
Copyright ©2019 MobileHelp LLC. All Rights Reserved.
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