MobileHelp Smart User manual

MobileHelp Smart | User Guide
Powered by Samsung
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MobileHelp Smart User Guide2
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MobileHelp Smart | An Introduction
Stay safe out there with MobileHelp Smart, powered by Samsung.
Your MobileHelp Smart represents a new, high-functioning frontier
of PERS (Personal Emergency Response System) technology. In
collaboration with Samsung, MobileHelp has developed a smart
watch with medical alert functionality and built-in GPS location
tracking.*Your MobileHelp Smart Help Button utilizes cellular
networks*to connect with our Emergency Response Center. If
you experience an emergency, press the Help alert to connect
with an Emergency Operator. You will be able to discuss your
emergency using the built-in microphone and speaker.
*Service Availability and Access/Coverage on the AT&T network is not available
everywhere and at all times. Current GPS location may not always be available in every situation.
Home screen
Help button
Weather screen
Weather icon Test buttonSteps icon BPM icon
Steps Tracking Heart Rate
Sending Alert

MobileHelp Smart User Guide 3
Devices and software may change at any time without notice. The illustrations you see here are intended for reference only.
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MobileHelp Smart is a stand-alone medical alert system that is discreetly encased in an exclusively
tailored model of the Samsung Gear S3 Frontier. With military-grade durability, MobileHelp
Smart resists water, dust and extreme temperatures. It features a Corning®Gorilla®Glass SR+
watch face to help protect against scratches and a battery that lasts up to 2 days on a single
charge. With the Samsung Health application, your MobileHelp Smart can help you to meet
tness and diet goals. Monitor your activity, heart rate, water, calorie intake and caffeine intake
with the Samsung Health app. Review your activity and diagnostic history within the Samsung
Health app by rotating the steel bezel.
MobileHelp Smart empowers you to venture with condence wherever there is cellular network
connectivity, knowing that help is just the press of a button away. Stay safe out there.
Note- While setting up and customizing certain settings, your MobileHelp Smart will refer to itself
as “Gear.” This is because MobileHelp Smart utilizes Samsung Gear S3 Frontier rmware.

MobileHelp Smart User Guide4
Devices and software may change at any time without notice. The illustrations you see here are intended for reference only.
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4
Bezel Back Button
Microphone
Bezel Back Button
Microphone
(behind)
Home Button
Home Button
Help Button/
Getting Started | Assemble Your Device
This section will help you get to know your device.
Home Button
 Press and hold to turn the MobileHelp Smart ON or OFF.
 Press to turn on the screen.
 If you need to reboot the MobileHelp Smart, press and hold for more than seven seconds.
Front View
Back View
Heart Rate
Sensor
Speaker
Heart Rate
Sensor
Speaker
Back View

MobileHelp Smart User Guide 5
Devices and software may change at any time without notice. The illustrations you see here are intended for reference only.
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Wireless
Charging
Surface
LED
Indicator
USB Charger Port
Charging the Battery
Your watch is powered by a rechargeable, standard Li-Ion battery.
The battery comes partially charged. You can use the watch while charging.
Warning: Do not disassemble, modify, or manipulate the components of your watch. Certain
objects may cause damage to your watch or
charger by affecting their magnetic eld. Do not
place your watch or charger near magnetic stripe
cards (i.e. credit cards, phone cards), passbooks
or boarding passes.
Important Note
When the watch’s battery drains to 15%, you will be
presented with a warning that states “Battery low.
Gear needs charging.” For optimal performance, we
recommend you charge the watch as soon as possible.
Wireless Charger Dock

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Devices and software may change at any time without notice. The illustrations you see here are intended for reference only.
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Figure 1
Charging the Battery (continued)
1. Insert the USB cable into the USB charger port on the charger dock. (See Figure 1)
2. Connect the USB cable to the charging head and plug charging head into a
standard outlet not controlled by a light switch.
3. LED indicator lights on the charger dock will blink from red to green to orange
to indicate the charger dock is functioning properly. (See Figure 2, page 7)
4. Place the watch onto the wireless charger dock. (See Figure 2, Page 7)
Note: Prevent the USB charger port and the small end of the charger from
coming into contact with conductive materials, such as liquids, dust, metal
powders, and pencil leads. The charger may become hot while the watch is
charging. This is normal and will not affect the watch’s lifespan or performance.
The charger may stop charging if the battery becomes too hot.
If the watch heats up while charging the battery:
1. Disconnect the charger from the watch.
2. Wait for the watch to cool down and then begin charging the watch again.
Figure 1

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Devices and software may change at any time without notice. The illustrations you see here are intended for reference only.
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Note: If a wireless charger dock error occurs, the
LED indicator light will ash red. Disconnect the
MobileHelp Smart from the wireless charger dock,
and then reconnect. If the error occurs again, please
contact MobileHelp Technical Support.
Checking the Charge Status
When you connect the MobileHelp Smart and wireless charger dock, the LED indicator will
illuminate to indicate the battery level.
 Red: Charging
 Green: Fully charged Wireless
Charging
Surface
LED
Indicator
USB Charger
Figure 2

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Devices and software may change at any time without notice. The illustrations you see here are intended for reference only.
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Watch Properties
This screen will display information on the current version of the watch.
i. App Version
ii. Tizen OS Version
iii. Software Version
iv. Model
v. Phone number
vi. IMEI
vii. SIM Serial Number
viii. MDM Version
ix. Knox Custom Version
NOTE: You may be prompted to upgrade the OS of your device, please choose to upgrade if you
see this message. If you ignore the upgrade message, you may continue to see messages regarding
upgrading at a later time.
Wearing the MobileHelp Smart
1. Make sure the watch is turned ON before wearing.
2. Open the buckle and place the strap around your wrist.
3. Fit the strap to your wrist, insert the pin into an adjustment hole, and then secure the buckle to
close it.
Alert cancelled
Profile
Sending alert
Settings Step target 1
Step target 2Step target 3
Sending test Call in Progress
Battrey Low System info
track your Heart Rate Inactivity Alerts
Pause workout

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Devices and software may change at any time without notice. The illustrations you see here are intended for reference only.
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Strap Tips and Precautions
 Some people may experience discomfort when wearing
MobileHelp Smart for prolonged periods.
 If you have sensitive skin or fasten the watch too tightly, you
may feel some discomfort.
Do not expose the straps to very wet conditions. Wet straps
can cause skin irritations. Dry the straps rst. If you experience
skin irritation when wearing the watch, stop wearing the watch
and consult a physician.
Replacing the Strap
If you wish to replace the watch strap, please follow these steps:
1. Slide the strap’s spring bar inwards and pull the strap away
from the watch. (See Figure 3)
2. Insert one end of the spring bar into the lug, slide the spring
bar inwards, and connect the strap. (See Figure 4)
Figure 4
Figure 3

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Devices and software may change at any time without notice. The illustrations you see here are intended for reference only.
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Watch Screen and Widgets
In addition to the Help Button that grants you 24/7/365 access to emergency help, your MobileHelp
Smart will display widgets that, when tapped, will bring you to these activity trackers or applications:
Watch Face Home Screen
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Watch Face
Step
Counter
Heart Rate
Monitor
Calories
Burned
Home screen
Help button
Weather screen
Weather icon Test buttonSteps icon BPM icon
Steps Tracking Heart Rate
Sending Alert
Home Screen
Help
Button
Test
Button
Samsung
Health
Weather
Location
Icon